Public Storage Self-Storage Units at 2824 172nd Street SW, Lynnwood, WA

Dora was wonderful, very knowledgeable and helpful. I am so glad to do my business with you. Thank you.

Went there to rent a space and Dora was an excellent helper. She took me all the way to the unit and helped me step by step with the transaction. i recommend this place coz the service is fantastic.

John was very helpful with helping us set up the app. He made our move a breeze. Shout out to this young man.

The lady dora was so friendly and helpful and very knowledgeable help me find the perfect fit for my storage needs thank you dora

Clean units, easy access with the public storage app and an easy way to access to all the information about payment and policy, all in one place, their app!.

Dora is real respectful and understanding and very accommodating and her bright personality brightens up any rainy day. Thank you for being you!!

Dora is amazing! She wasn’t on duty and was trying to deal with her storage space but took a minute to help us out scheduling lock cutoff! Very grateful thank you for going above and beyond!

I was very surprised by the great communication in regards to reserving and renting the storage unit. Dora helped me with the process and walked me around to show the available units.

Dora the manager is the absolute best, she is so accommodating and helpful to me anytime I have a question or need assistance. I’d use this facility just because of the customer service she provides!

4/4/2024 3:40pm this is retaliation and hate for posting my review and for being a disabled vet. what they do not want you to know: fact: the rent went from $35 to $55 to $85, then to $115, all within 6 months. so, i moved out of the unit 3/30/24. just now @3:40pm, i received a threatening phone call from the manager saying i now owe them more money and will report it as a bad debt to credit reporting agencies. as snide punishment, of course. i demand an answer from upper management. email me. no more phone calls from public storage... i wish not to speak with anyone. i want everything documented. why do you think i did all this publicly? documentation. pk "it's just business" said upper management to a veteran who is disabled, to justify abruptly raising the monthly rate 40%+ percent... "pay or you will lose your belongings," i was told. does anyone else actually believe this type of "business" is ethical, or considered 'good business' practices? ..because, i certainly do not. 10/13/23 - i will continue to update on what public storage course of action will be. thus far, ive not been contacted. it's "just business" right? WOW! I AM STILL BEING OVER CHARGED... AMAZING, THAT MANAGER WHO SAID "IT'S JUST BUSINESS", LIED TO ME. I WAS TOLD UNTIL THE END OF THE YEAR, BUT NO. I WAS LIED TO. THESE PEOPLE WANT TO STEAL MY BELONGINGS! IS THIS HOW YOU TREAT YOUR VETERANS? I WILL CONTACT EVERYONE INCLUDING NEWS STATIONS UNTIL YOUR INJUSTICE IS CORRECTED. WHAT IS WRONG WITH YOU PEOPLE??? C145.. CONTACT ME property management was not nice at all and just hung up on me. thanks public storage. your business tactics are shameful.

Will work with you if you're late on your payments one month

Helps me a lot, really nice, I hope I’ll come and choose here again 😄😄

Thank you Dora for being most excellent I was renting a unit knowing my 6 kids and myself were about to be homeless. She helped me find a unit that fit my budget while being so empathetic. She was able to help me with setting up the app as well getting the gate to open via phone. She was just human to me and I appreciate her and all her help.

I rented a unit from them in October. In December, I received a call from Dora, an employee, telling me that I needed to move my belongings to a different unit because “damage” within my unit had to be repaired. I told Dora that I was not able to move my belongings without the use of a moving company due to the majority of my items being large furniture. I asked Dora if this was an emergency situation and if there was any damage to my belongings. Dora indicated that it was not an emergency, that my belongings had not been damaged, and that the damage to the unit had occurred prior to me renting it. Dora also indicated that the unit should not have been rented to me because of the needed repairs. I told Dora that I could not afford to hire a moving company and that I don’t see why the repairs could not wait until I vacate the unit in June. Dora indicated she would inform her “district manager.” I did not hear anything from anyone until I received a call from Dora in February informing me that the lock on my storage unit had been cut so that the “vendor” could take photos of the damage that needed to be repaired. Per my contract, I was to receive “3 days’ written notice” prior to anyone affiliated with Public Storage accessing my unit, including when that access is needed for inspection or repair. The only exception to the written notice requirement is when “criminal activity” is expected, “in an emergency,” and when I “fail to grant” access upon “3 days’ written notice” or if I “default” the Rental Agreement. During the call, Dora assured me that the contract allowed staff to enter my facility for this instance although she was not sure “where in the contract” it said this. I asked Dora when I could get keys to the new lock and she told me I would not be allowed to have keys because “they” were moving my belongings to a different unit “sometime next week.” Dora told me that if I wanted to access my unit I would have to do so during business hours when staff could allow me access. These actions are direct violations of the rental agreement. After receiving the call from Dora, I immediately responded to the facility with a copy of my rental agreement. Dora told me that they had every right to cut the lock and proceeded to read a section of the agreement, which refers to suspected “criminal activity.” I asked her if they suspected criminal activity and she assured me they did not, and kept repeating that they could cut the lock “in an emergency” although the contract clearly does not allow this and that, at this point, there was no currently occurring emergency. I asked Dora to allow me access to my unit so I could check on my belongings and she initially refused to allow me access. I had to ask multiple times before she finally agreed. I observed a blue lock on the unit for which I did not have keys. Inside the unit, there was no apparent damage, no leaking water, no fire, nothing indicating any type of “emergency” had occurred. When asked why I could not have keys to my unit, Dora told me she was only doing what she was told to do by her district manager, Tracy Bevan, and told me I needed to call her. I called and left a message for Tracy but have not received a response. I reported everything to my attorney, the Better Business Bureau and the Attorney General’s consumer protection unit. In my opinion, I would NEVER consider leasing a unit from Public Storage and hope you have a better experience elsewhere.

Amazing service

I absolutely love the site manager at this Alderwood Mall Parkway location. Dora & her mom are amazing!!! Great decision when it came time for hiring this team!!!!

I used public storage to move and I was helped by Dora. Dora is an amazing person, I'm so thankful she helped us out! She was great with my kiddo and was very easy to talk too. She was kind and made sure we had everything we needed. I enjoyed her presence and how well she kept the place up and was very friendly. Thank you so much Dora!

Moving out can be so stressful, but the staff at this Public Storage location were so helpful and accommodating! Big thank you to Dora for all of her help and definitely recommend storing your things with them!

Dora is a very serious and responsible employee who has patiently helped us complete all the steps. Thank you very much!

Dora is the best! She is always helpful, friendly, and kind. Thanks for helping us last week!!! YOU ROCK!

Dora was amazing! Kindest person we ever met, and she's so sweet. Super helpful!

We’ve been renting a storage unit here for almost 10 years and the service is impeccable. Dora in the office is incredibly helpful, sweet, and kind. You don’t always meet nice people these days and Dora is a gem!! The property is well kept and very clean. We highly recommend this storage property.

Dora was amazing. My move was stressful and she continued to be calm and customer service based. She legitimately calmed me down. Thank you PS for your services.

Dora is awesome. She is professional and very helpful.

Public Storage Lynnwood; Excellent facility and awesome staff. Property is always clean and customer service is friendly and available (Dora always takes care of me).

Dora helped me get transferred to a larger space and really appreciate the help

Dora was really helpful, she helped me figure everything I need and got me set up on the app! Great experience. Thank you Dora!

Dora is amazing here! She’s very helpful and here customer service skills are top notch! Highly recommend her to anyone considering! I clean out storage units and visit a lot of storage facilities and this is by far one of the top locations around!

Dora was extremely helpful! I wish more places had people like her. She made it very easy and she was very knowledgeable.

Helps you downsize or someone you love. Need to put things somewhere that is safe? Small business spot?

Great experience, move in is smooth and painless. Had an issue with my 1st unit and the front desk help me get a unit that worked for me!

Dora was really nice and helped me get a cart.

Just got a letter 3 months into our lease letting us know our bill is going up by $120. Probably thought that it was enough time for us to settle our stuff in, and we wouldn't want the hassle of moving it again? Either way, 3 months in and already raising the lease by 25% is nuts, in my opinion. No thanks! Will be moving everything out by the end of the month.

They waited until we moved all of our large furniture in, waited a few months, then jacked our rate up 37%. Very greedy and unethical, as we will have to hire movers AGAIN to move to a cheaper facility.

Dora was awesome! There was no carts in my side of the building and she went out of her way to go out and grab me one. Definitely appreciated her assistance!

I worked with Dora who helped me with an issue with my unit. She was very knowledgeable and proactive in helping to solve my problem.

Easy to get to , clean. Functionable.

My daughter's boyfriend recently lost his mother to cancer.....she had a unit at the location at 172nd in LYNNWOOD Wa.. he was an accessory to her unit and they told him he could NOT have access.....UNBELIEVABLE. THE UNIT WAS PAID ....THE ACCESS WAS GRANTED..THEY HAD A KEY BUT....THEY WERE STILL TOLD NO ACCESS ....WRONG ANSWER ..DO NOT STORE AT PUBLIC STORAGE ...PERIOD

Easy-peasy, even for this tech-challenged Great-Grandma !!

DONNA WAS VERY HELPFUL AND FRIENDLY, EXPLAINS EVERYTHING ACORDING YOUR NEEDS OF STOAGE SPACE AND SHE GUIDES YOU THROUGH EVERYTHING STEP BY STEP. THANK YOU DONNA

Dora has been outstanding! She is incredibly patient and caring the whole experience has been seamless because she looked out for me. Rent here!!

Dora is awesome, your stuff is safe here.