Public Storage Self-Storage Units at 4600 196th Street SW, Lynnwood, WA

Lori was great in helping me get my unit! Fast and convenient! Thanks so much !

Thanks to Lori's knowledge and expertise we got a perfect space . Good price for the size and good deal on the first month!

Lori did the most wonderful job helping us with the units our family has and she helped my mom get her own unit today. She is amazing and has been huge help throughout the whole process!

Best storage in Lynnwood!! Lori helped us get set up quick and easy!

Lori answered all my questions with ease, she is very pleasant and helpful!

Great location Lori was a big help she saw us at the door and got off lunch early to help us great customer service glad was came to rent a storage here

I rented a storage unit today. The lady working in the office (Lori) was just wonderful. She came off her lunch break early to help us. She explained the ins and outs of renting the units. She has the best customer service,

Lori helped me find the right size unit and I got an amazing deal!! And she was super nice and quick!!

It's a very good public storage place, and safe to to storage your extra stuff, prices are affordable, and Lori is very nice and friendly helpful, l recommend this place to my friends and family

Lori was very kind and patient and helpful with renting our unit 😁

Lori gave us quick and efficient service, she made sure she got us exactly what we needed! Appreciate you!

Lori was very helpful with getting us a second unit !

Love, love love this place! Lori is great! Good clean location and awesome customer service.

Perfect experience! Lori did an excellent job helping me rent my unit today!! Thanks!

Lori helped us with payments for both of our units and even gave us a reminder call so we did not get a fee. Thanks!

Lori explained the whole process and made it easy and straightforward!! Thanks so much!

Lori rented me my first unit here in 2015... i was so happy to see her sweet little face again when i got a unit here a few days ago! Stay awesome. Lori and keep doing the amazing job that you do!

Lori, the new manager, is cheery, helpful, knowledgeable and efficient. She makes this storage operation a dream.

I came into the office needing storage but not knowing what size, Lori showed me a few units before we found the perfect one for me. This kindness, compassion and work ethic is rare to find these days in any business. You are lucky to have her!

Highly recommend! Lori was extremely helpful, efficient, professional, caring and super helpful. I will definitely come back if I need a storage facility in the future.

Lori at Lynnwood storage across from Fred Meyer has been a long time employee and is super helpful about literally everything. She keeps everything clean and constantly makes sure valuables are safe. Very knowledgeable on pricing and helping find the right size unit for your things. 10/10.

Exceptional customer service by Lori at 4600 196th location in Lynnwood. She kept us up-to-date on something we were working through and helped us greatly. I will 100 percent recommend Public Storage anywhere in the US based on Lori's outstanding customer service. Thank you!

I stopped by to ask about storage and Lori was so very helpful. I will be renting here next week . This is one of the cleaner and most safe locations I have been too after Lori gave me a tour. Update I stopped by to pick up some tape and did come back to rent that unit. Working out great , thanks again. Lori

Lori was really nice and helped me out as much as possible. I enjoyed my time keeping my stuff there.

I recently rented a unit there. The most amazing part, is the great customer service... Lori went above and beyond to help us she is amazing and kind and just all around so helpful.. we were in a time crunch and showed up with minutes to spare before closing. She not only stayed late to help us get a unit but she had a smile the whole time. .. my last experience with a different public storage was very negative .. but Lori turned that around .

Very convenient experience, had ease and cooperation getting a unit set up today. Lori is a helpful representative. Thank you.

Lori far exceeded my expectations when i needed help with storage. She really went above and beyond and i will recommend this location specifically to friends and family if they ever have the need. Top notch!

I have never seen the place more clean or well maintained since Lori started here. Not only that, she is always checking up to see how our unit is and if she can help. Just fabulous service

Lori gave great customer service

Never have given a review online before. That being said, I just had the best experience renting a storage space at Public Storage in Lynnwood 196th street Lori was incredibly professional, Friendly and efficient Wow Wow Again Her name is Lori !!! It was so so easy working with her, Five Stars for sure Give her a call

Great service! Lori was very friendly and accommodating! She helped with my second unit so expertly and knowledgeable, what a great employee you have here

I miss Lori at the MountLake Terrace location. She is so kind and very professional, I will go to Lynnwood now on 196th to see her and make my payments

Lori answered all my questions and does a great job around here, rent here!

Lori is a dedicated employee. I witnessed her pulling weeds during her break. Amazing work ethic! Go Lori!

Lori was very nice

Lori was so sweet and helpful with me when I paid my bill for a different store. Lovely girl

Lori gave me great customer service and professionalism . Great personality. Thanks for helping me download the app and use it

Lori is absolutely amazing ! What a pleasure to work with. She helped us get a unit when we desperately needed the help. We drove 30 hours to get here to get a unit and she helped us so quickly and expertly. The place looks really clean and safe . Thanks Lori very good customer service

Lori is such a sweetheart. She's a very helpful individual who truly takes her job seriously. Always eager to help, even with my one oddball request to see if the other two doors on my unit could be opened for convenience sake. She went out of her way to offer to go check it out after letting us know we'd need our own locks to relock those doors should we have opened them. We ended up not doing so, but her offer to look was very warm and appreciated. Checkout on move out day was very quick thanks to Lori's expertise. Lovely lady with a lovey personality. Would definitely recommend this storage location to friends and family. It was well kept and the cleaning folks were out daily to make sure the units were ready for the next person!

Lori went above and beyond to help me when I lost my key. Super friendly. On top of things. I truly appreciate her service!

Lori is the best!

Lori helped me with my payment and down loading your app. Awesome service

Lori helped me kindly.

I like it here because of you Lori. Customer service is the key. Thank you so much for everything

Lori is such a sweetheart! I wanted to cancel my storage plan but she convinced me to stick with it and even got my parents who were with me to decide to go for the July specials! I tried to ask her schedule because she is just such a pleasure to work with and gave me the best service I've gotten anywhere in such a long time. I don't often leave reviews but someone had to give this girl a shout out! It's nice to feel like someone genuinely cares when I feel like service has really declined since the pandemic and so many places being understaffed. Thanks again Lori you're the best :)

Beautiful lady, Lori. I have not had storage before and she made it very easy, and very professional

Excellent help by Lori.

It was a good experience with Lori. What a sweet lady.

Excellent experience with renting the unit and the app is nice for the gate. Thanks Lori you were a great help today with us

Lori was the best! fast service and it was so easy !! the app is great. Lori helped me so nicely with my rental . would give more stars if i could

I bought a unit here from a auction online and I don't mind having to clean a dirty unit but infested with ants is ridiculous. They shouldn't have even sold this unit. I tried to walk away from it, but was told I'd be banned from where I make my money at, so here I sit for two hrs trying to clean the unit but even after telling the guy on the phone to make sure my code still worked, it didn't. I've called the phone number and left a message more than once and get no "quick prompt response like it message says. I've never had a issue with another public storage facility like this one.when I purchased the unit the lady was unfriendly and she didn't even take me to the unit to open it, not sure the correct tags were on it or if it was even locked up for that matter.she basically disappeared. Most likely knowing how bad the unit was.

Lori is amazing. Her effort to fix an issue I had with my online reservation went above and beyond my expectations. I highly recommend this location- the management is great!

Thank you Lori for staying late at the store to help me. I appreciate it very much

Lori was very nice and helpful and made my storage rental today quick and easy

My brother and me just rented a unit and Lori was amazing, 5 stars

Muchas gracias Lori great service and helped us get a great unit that meets our needs

We have a storage unit here. My husband and I have been trying to contact the property manager and no one has answered. They changed our unit from a key to keyless entry without notifying us, or giving us the code. Still haven’t heard from management. Just saw a women waiting outside of the office with the exact same problem. I rarely write reviews. This is a problem and I hope to get some attention to have it fixed!

I'm giving this location two stars because corporate does not properly train new employees. The site manager was a breath of fresh air after trying to deal with Tony the previous day on the phone. He was rude, unhelpful, not solution oriented and in the end hung up on me. The site manager resolved my issue in less than 15 minutes and was an amazing interaction. After dealing with Tony the previous day I was ready to pull all of my belongings from multiple sites but thankfully the long tenured, customer oriented site manager redeemed Public Storage, sadly she's leaving.

Thank you Lori for helping me lower My rent

Betty is amazing and has always been available for help when we need. Her customer service is far above par as she goes out of her way to always facilate her customer's needs. Her outstanding management of the facility is easy to see as its always clean and feels safe. Thank you for all you do Betty!

Betty is great! Very helpful, professional, and friendly.

My unit was broken into. Betty the manager was very helpful. She had all my things moved to another unit which cost less.

I love this place! Been renting for 4 yrs or so. Betty, the manager is outstanding! She is a delight to talk to and provides excellent customer service.

Been trying to switch to a bigger unit for the last week but since they are making improvements with the property the painters have made is impossible. Thankfully Betty in the office is AMAZING!! She was able to get us into another unit that actually worked better for us. She definitely went above and beyond.

Friendly staff as long as you follow the rules.

Lisa was amazing and extremely helpful Thank you Lisa

Clean units times are not very convenient tho

Usually it's a great place for storage. I just wish that you were open on Tuesday's. I go to this branch because it's closer to me by bus to get to. Now I'll have to go to the canyon park location after work, because of the inconvenience of this location being closed on Tuesday's.

Betty was the best thing that happened to Public storage. She is amazing!! I really started to give up on what we refer to as “customer service” Betty is the Gold standard, this is how customer service should be done. Not only did she go above and beyond by staying 30 mins past her shift so that I made it in time to open my new unit but she did it with a smile on her face the entire time.

I'm so sick of how you do people. You raise your rent more often than housing! I'm glad that a lot of people have the same complaint and will not ever choose you again!

Real and Naomi are great, my favorite location!

Excellent customer service

Site manager Betty was super accommodating and got me into a bigger unit because I under estimated the size I would need. Security is great. Have had no issues.

Betty was a pleasure to deal with. She helps us find the right size storage room and made the application process so pleasant.

Betty was super nice and helpful on my move in date and the set up was straight forward and easy!

The lady Betty who works there helped us big time. I had gotten the wrong size storage unit but she was able to get me in the bigger size on the last minute. She is so nice sweet and professionally.

Betty is the most helpful and delightful person. Had to upgrade to a bigger unit and she made it quick and painless. Super friendly!

Thank you Betty! She really helped out a ton. I’m new to all this and she was able to explain it and help me find the best storage option I needed. Then let me your the different ones to make sure it was the perfect size for me. Thank you so much! You really made this a lot easier for me

Horrendous rip-off. They raised our rent almost $100 in less than a year. They have a rodent problem. The front gate is broken probably half the time. The units are separated by cheap particle board which the rodents love to eat through. Don't waste your time. We moved to a place in South Everett for less than half of what we were paying. Don't waste your time.

Really easy to register and handle my storage business! Highly recommend!! Bluetooth entry through the gate never had any problems here seems pretty cool

Betty was a great help. Quick and painless!

I purchased a storage unit and the staff was super helpful, it was the first time I'd ever bought one and the lady was very helpful in letting me know how it all worked.

Older facility but the manager, Betty does a great job! Very helpful and knows her job. Thanks for helping our stress level!

This was the first time I ever used a storage facility. My husband and I were traveling and I never worried about all our possessions in storage thanks to the manager Betty. She went beyond her job to make sure everything was taken care of. She was exceptional in every way.

Awesome

Betty was fast & friendly 👍

Lady that was in charge is very helpful very nice 🙂

Betty, the new manager is freaking AWESOME!!!!!!!!! She's the pinnacle when it comes to customer service!!!!! She's the BEST!!!! As a matter of fact I'm just leaving a meeting with her and she's saving me about $250/month!!!

I like this storage it's easy in easy out plus they have great customer service.

A Higher Plane has had a storage here at this place since i could remember.. for like 30 plus years...thats gotta say something about them. 5 stars

Betty is the best manager I've dealt with always very kind and such a joy to be around thanks for keeping things running smooth here at this public storage thanks Betty keep up the good work!!!!

I have been with Public Storage in sever locations over the past 15 years. On the average, I've witnessed various ups and downs in my experience. Today, I had the pleasure with renting a unit at this location, and I would give the transaction a +10, for both how smoothly it went, and especially for Betty, the Property Manager. Very knowledgeable, compassionate, and appreciated. At this time, during Betty's time here as manager, I find no reasons for anyone questioning securing a unit here. Thank you Betty, and thanks to Public Storage for hiring the perfect person to reflect goodness on your name!

Betty was extremely helpful over the phone and via email in assisting us. to get just the right storage unit for our needs! Called back to make sure everything was working regarding signing up online and said to call her anytime with questions ! Customer Service was outstanding!

Store me

Conny from Lynnwood office was amazingly helpful and delivered excellent service. We were ready to cancel and she delivered! Thanks for all your help, Conny!

Betty was very professional and helped me in my moving. Strongly recommend her and the store.

Betty was very helpful and friendly.

Betty has been wonderful help with us moving in getting our unit setup and things changed out and helping with the gate codes and everything 5 stars for betty

Betty, who manages this location is Amazing!! She is very friendly, professional, patient and definitely goes the extra mile to help you. Betty makes your experience rewarding and positive, and I always look forward to seeing her, she remembers me, and my specific situation and puts in exceptional effort to be of assistance!

Betty was awesome very friendly and informative she made me feel very good about my current situation everything will be fine

Betty is AWESOME! She was so sweet and explained everything with ease! Made my stress about moving a little easier to handle today! Thanks, Betty!

This place is a joke I called and still they would not pick up or they would hang up on me I give this place a zero if could

This location has rats that damaged my belongings.

My rental space was infested with rats and management does not care. Insurance only covers $250 of vermin coverage, with a $100 deductible - worthless. But management says they aren't insurance adjusters! When I talked to the manager, he told me I was covered for $5K - hard to believe he didn't know they didn't cover vermin. No apology, nothing..they don't care about you and they definitely don't care about your belongings. I have rented here for years, spent thousands of dollars in storage fees, and am truly heartbroken and angry from the damage. They knew they had a rat issue months ago, but said NOTHING. After reading reviews on Yelp, apparently this has been going on for years but management acts like it's a new problem & only says they "sorry, they aren't insurance adjusters"! They possibly could have prevented damage if they let us know, but they did not even do that! I will be seeking legal consultation, not because of the money, but principle at this point. And telling everyone I know to stay away from Public Storage, I am disgusted, do not rent here!

Rented my storage online which was very convenient, everybody was pleasant and accommodating. Good experience!

We met Lindsey, who gave my son and I excellent customer service. She also shared a nice place, for us to visit, Little Kachess Lake to camp, with a beautiful mountain view. Thank you Lindsey😀

Katherine was a big factor in maintaining my confidence in this storage. Lori and Al were great too!

Excellent costumer service, property was very clean and staff (Kathrine) is very friendly and knowledgeable. Thank you

Quick, simple, and very friendly experience. Huge shout out to Kathrine for her help today.

Excellent service. Henry was very helpful. He took his time to explain every detail. This place is very clean. I absolutely recommend

It is a nice place

Pour draining, my unit got flooded. Bad Management

Henry was very courteous and thorough. He maintained social distancing at all times.

I've been storing my belongings here for several months now, I was starting the process of moving when the covid crisis reared its ugly head. So of coarse I've had $ problems ever since. May, an employee at PS, has had to contact me a couple times about paying, and she has been amazing. Times are tough right now, but she didnt make me feel like less of a person due to the circumstances. She is a total pleasure to deal with. The property is always clean, secure, and has very easy access. If you are needing storage, this is the place to go. And make sure to tell May hello =).

Customer service at this location was great. Been renting a unit here and at other locations for more than 2 years, but Henry and May from this location are just great individuals. They listen, they understand, they accommodate, and are there to help you. This Public Storage location is in a great location, easily accessible from the highway, and has convenient hours. Do recommend speaking to either May or Henry before you secure a storage unit from another location.

Thank you for protecting my open unit on Saturday the 23rd. Forgetfully leaving my unit unlocked they discovered and secured it, and were prompt in providing me access again. May was polite, conscientious, and helpful right away. I would be grateful if they keep her at this branch.

These people keep failing to correctly setup auto pay and they keep trying to stick me with fees soon as my payment is late. But it should have never been late. They just lied to me and said auto pay has been setup. And not just one time! Multiple times!

Henry was very nice and helpful. He is very customer service oriented.

Henry was great! I was able to make an appointment the same day I made a reservation on the site. He was tentative, answered all of my questions and was able to get me taken care of within 30 minutes. Overall awesome customer service and great experience!

Rose was very friendly, accommodating, and helpful! There isn't much outside parking here, so just beware if this is your first time here. The code to get in the gate is rather long and you have to enter it while exiting as well as entering, but that just means it is extra secure. Overall, I have had a good experience!

Very friendly and helpful staff!

Rose was great. Very friendly and funny. She knows her job and property very well.

Went during business hours at 3 and denied because lunch

Rose is friendly and always helpful, great service.

Thanks Rose, you are amazing!!!

Rose is very friendly. She's always walking the property keeping an eye out. Making sure the property is well. Maintain

Clean place!!

Better staff! Makes this place good!

Can't wait to move out

Rose is a great manager and person in general very easy to communicate with and overall pleasant experience well kept site as well

Staff was very friendly and helpful. If you have an issue that needs to be resolved they genuinely try and help you. Good to know my stuff is in good hands

Clean property and helpful staff!

Great people work there!! I spoke with Paul & the District Manager, both were so friendly & helpful :) Marie also is amazing, she’s super knowledgeable & friendly! Always goes out of her way to help in any way she can :) They have a big variety of units to choose from, depending on your needs. Very good experience!! I’d highly recommend storing your things there! Rose is awesome too!

Super helpful staff! Matthew helped us find exactly what we needed. Definitely recommend coming here for storage or moving supplies.

Matthew was so helpful he showed a lot of knowledge about all the units and sizes. We will definitely be back to rent on soon. Thank u for the tour and for showing ys the unit.

This was the worst possible storage experience, and I would like warn everyone considering storing their stuff here to read this review first!!! We were asked if we would like insurance for our stuff. We declined, and discovered later that someone had broken into our unit and STOLEN our stuff. The staff said they weren’t responsible because we didn’t buy insurance. Inside job?? Furthermore, we had stuff in 2 different units, and discovered rats had infested in both. Our stuff was covered in rat droppings and urine. The stench alone had permeated and destroyed all wood/paper items, and we will have to bleach/dry clean all the remaining items. We discovered many bags of items had been chewed through, and rats had destroyed the clothing items. Again, we had declined to purchase insurance (isn't the job of the storage facility to safely store stuff?), and the company said they were not responsible. Also, we found black mold on a bed frame that had gone into the unit in pristine condition. About 80% of the items we stored were permanently destroyed and had to be taken to the dump. We would have been better off saving our money and not even bothering to store the items. And the storage unit refused to compensate us for any of this, or comp any storage unit fees. Do not go here if you would actually like to keep your stuff.

We just rented a unit at this location. Our interactions have been positive and friendly so far. Great value and fits our needs.

I have only experienced superior customer service from Shelbiy at Public Storage in Lynnwood on 196th st. She is courteous, knowledgeable and always accommodating. The convenient location, easy access and friendly service make the perfect package. i strongly recommend their services! Thank you Shelbiy!

I had the pleasure of meeting Shelbie yesterday. She is very professional and readily answered my questions. Shelbie is a wonderful asset for your company.

Very wild experience. Staff very understanding. I dropped my sandwich on the floor while talking with the lady up front and it went everywhere (it was a meatball marinara) and they helped me clean it up. I felt very welcomed. I think the lady who helped me was named Shelbie? Great experience thank you very much

Rose is awesome! Very knowledgeable and helpful. We set up with her today and were very satisfied. We'll be staying with them for a long time.

This Public Storage is a great place.I would recommend it to everyone.whatever you need to store ,its safe here. Just call or come in and talk to Rose , she can answer all your questions and help you with all u needs,Rose is awesome..........

Good service by Connie M. She was patient and helped me out with everything

Friendly and quick. Connie helped me with everything

Connie was good to get me into a unit the same day and was very helpful for my needs.

Moved someone... looked secure.

Rose has been an amazing staff. she attends to customers swiftly, she goes extra mile to help put a smile on customers face.she is very friendly and a good sense of humor. ebrima sambou

Rose and Henry were both very helpful with the rental process.

Joe has been very helpful and I see him constantly cleaning up around the units.

The staff was very friendly and helpful, but unfortunately the facility is infested with rats and my belongings are now ruined due to feces and urine. I will not be coming back or recommending this place to anyone.

I have had storage units at other Public Storage sites over the past few years. They have all just been decent, nothing really special or nice about them. But this place on 196th st in Lynnwood... I am so happy I decided to rent a unit there. The guy who helped me was Joe, and he was extremely helpful and nice. The unit is clean and there is even a light in our unit! I'm very very pleased with this place! Plus, I got a great deal.... I pay $68 (plus $11 for insurance) so $79 total per month for a 8 × 12 unit! Regular it's over $130!! 😁👍

It has been only 21 minutes from a time I parked at the property, walk inside, get a friendly Joe, walk to see my unit, and complete a whole paperwork! How that be more professional! Thank you, Joe, for your help!

There was a worker named Joe who help resolve a very important situation with my unit. He handled it professionally and quickly. He made sure to make the changes necessary and the proper notes passed on for future actions. I left feeling that my unit was taken care of. Thank you Joe for all your help.

Stopped by to rent a unit for my mother, found Joe in the office to be courteous and helpful showing us the unit and getting all the details worked out. 5x10 unit was clean and dry. Would recommend Joe and this facility if like the average American you've got too much stuff and need somewhere to put it.

April is very knowledgeable I came in for moving boxes. I'm getting ready to move across country and she really helped me out with what I needed. Thanks April you're a big help.

You store things there

Came into Public Storage with questions about storage units, sizes and what may work for the stuff that I had. April was so helpful, she was very knowledgeable about the sizes of units and what would be the best unit for my stuff. When it's time for me to get a unit, I will definitely come and see April and rent from her. Super friendly and very professional.

Joe was really helpful setting me up into my unit, and when I was checking out for my move really reccomend this place.

Was never traded hospital because I was not a member but was tolerated because I was there thank you for having me review

Good rates. Heated storage? Barely.

Had a good experience with the staff. I recommend renting here

Nice place, i had a good experience here

This property is great and they always take care of you. You should rent here.

First time coming here and after i told them about my friend having stuff they said no

Had a very positive experience with this location. Thank you April for making my moving experience so much easier and convenient.

Nice property!

I feel they raise prices too much. They reached out to me, offered to lower my rate, then refused to do it. Lol.

I was pressed against time and running out of options to store a 2 compartment sink for my business. Tiffany was fantastic accommodating to my needs and she did what she could to get me into a unit and through all the paperwork as fast as she could. Thank you again Tiffany for your outstanding service and commitment to ensure I was able to secure a storage unit.

The crew is fantastic. But beware!! Your valuables are not safe here, you will be lied to by upper management. Be smart.. Don't store anything here or any of their sites.

Tiffany did an outstanding job. She has impeccable customer service skills.

Tiffany was very informative and extremely helpful in setting up our storage unit.

julie saved my day and stayed late to get me a unit and was very kind and informative

The location has everything you need. Great location and very clean facility.

Deanna is a doll. She’s always easy to work with and very accommodating. Very good customer service. The premises is very well taken care of. And the storage units are clean and dry. There is 24/7 surveillance which gives me peace of mind. I would definitely recommend to anyone looking for clean and professional storage units.

Julie friendly, courteous, infomative and helpful. Nice lady.

Wendy and April were wonderful! They had great energy even after a long day! Very Helpful!

Storage unit is infested with rats. When we first noticed the rat feces on our stuff we alerted management and nothing was done. They told us others had reported the rat problem as well and that they thought it was because of the garbage bins at a neighboring business. A month went by and the problem kept getting worse. Rats have chewed through the plastic coverings to our mattresses, and peed and pooped on everything we own, and ruined almost all of our things stored at public storage. We contacted the insurance company and they only cover up to $250 of damage from rodents. We have repeatedly contacted public storage to solve the problem and they finally gave us rat poison to put in our unit. They refuse to take any responsibility of the problem stating “you rent at your own risk”. I wish we had rented a storage unit somewhere else. Now our couches, mattresses, baby stuff, and everything we own is COVERED in rat pee and poop. The whole unit stinks when you walk in. DO NOT RENT FROM PUBLIC STORAGE!!!!!!

Awesome place to rent. Lori and Henry are great. Secure and clean

I keep my business warehouse at this location. Kelly has been just the greatest to work with. Kelly and the others who work here like Wendy go out of their way to be accommodating when possible. reasonable prices friendly customer service always with a smile

Always helpful, and available to answer questions. Great staff. Clean units

Lori and Henry are always very helpful, I have rented here many times and I'm always treated like an old friend!

Lutricia, Lori and April are the best. Helped me out a lot.

Kelly, Paul & Julie are always accommodating.

This place is great. Low prices friendly staff glad I chose this place over other places.

Paul and Kelly were very helpful and wonderful to work with! great asset to the team :) The location is also very good!

Call center has pushy sales people. Seemed like i had to pull teeth to get an approx height info.

Babes great job good at job

Kelly & Julie were so helpful in setting up my space rental. Set up for my account was fast, convenient for my schedule and went smoothly.....as expected. I'm happy to recommend this facility as it is clean and run professionally.

Great place, staff is always helpful, courteous, and friendly. Lutricia, Lori, and Henry are always there to help out.

Julie was great help today. She had amazing customer service.

I love it here! Been at lots of Public Storage and Lori and Lutricia really take care of the place

Very disappointed with customer service, currently unable toget into my storage unit and no one can tell me how or when because no one knows. If i could give a half star i would

THEY HAVE RATS!! DON'T USE THEIR UNITS!

Chris provided excellent customer service. Very cool guy. 😊

Can you store vehicles

Definitely 5 stars times two! Cool people. Lori, Judy and Madison do an exceptional job.

Just rented a unit. Babes and Kelly couldn't have been more helpful. Thanks!

Babes and Kelly were both very helpful and helped me figure out what I needed fast.

So far great service every time! Thank you Babes & Kelly!

Julie and Kelly provided excellent service and did a great job outlining all the paperwork.

Lori and James did a great job helping me today. The office was packed and they were so fast and efficient and made me feel like I was the only one there, thanks guys

Babes was very friendly and helped me get everything set up. Thank you!

Julie and Kelly have been amazing. Units are clean with easy accessibility!

Lori and Lutricia are such nice and honest managers. It was a real pleasure. Thanks

Babes is awesome and very nice anytime I come by. Great customer service. Answered all my questions with knowledge. Thank you so much! 😊

Kelly & Babes helped us get a unit today. They are very funny and obviously enjoy their job. The property is clean and just what we needed.

Kelly and Babes are super-nice and helpful! I have been storing at this location for 12 years, and the current crew there is great, both in person and over the phone. Give them a call and see! :)

Kelly was fabulous!!! She was very easy to talk to, got me in day of for an appointment and we had everything done so quickly!! Thanks for being so friendly and helpful!!

Babes and Kelly are awesome and are very nice anytime I come by. Great customer service. I'm very grateful and thankful for the extra mile they go to help their customers.

Kelly was great. She showed us around and answered all our questions. The place was very clean and well organized!

What great service at Public Storage! Babes and Portia were very insighful, knowledgeable and gracious in my hunt for a small storage unit.

Babes is always most helpful and super friendly!

Great customer service and a convenient place to store my household goods. Babes was very nice and helpful from the time I reserved my storage unit online till I actually went in and rented it.

Judy was very informative and nice 👌

I went by here yesterday to rent out a storage space and I knew how the unit and everything worked since my parents used to regularly rent out spaces here when I was a child. I was surprised with how simple the process was of acquiring one. My mom had actually called in to reserve a space, but I had to stop by to close it out. The person who helped me was Babes who was very pleasant to work with because she was kind, concise, and overall very good at her job. I was actually with my grandmother as well and she was not feeling too well, but Babes was able to naturally converse with her to put a smile on her face. Also as I was reading, hearing, and writing my initials on everything, the many pages on the contract was well said by her in a few sentences which allowed me a short version of what I needed to understand. Lastly her ability to hold down a fort is definitely qualities that I myself value. She had to multi-task with taken care of me while answering phone calls, which she handled very well. Overall I like the spaces they provide and the security of it, but it was very reassuring to finally know that it is backed up with great service and hard working people, thank you Babes!

Service was great. I did find half a dead rat in my unit which was off putting.

Great service at Public Storage here in Lynnwood, Washington. Lutricia is the best. 5 stars here!

Worst experience ever. Worker named Babe does not know anything about customer service. She talked too loud and was too harsh. Will never use this location.

Babes is a lovely worker she helped me get my unit and answered all of my questions with knowledge.

Babes was always incredibly helpful and friendly in person and over the phone, every time I called with questions.

Had to get a storage unit due to our apartment having smoke damage. We decided to go to the one on 196th because it was close to our new apartment which isn't ready. Babes and Kelly were so friendly and helpful.

Babes and Kelly were fantastic and extremely polite. Thanks for a great experience!

Babes was very friendly and helpful. I had to get there at a late time and she took every opportunity to help me.

We were looking and we found it. It was so easy to set up an account and get the paper work done. Kelly was outstanding

Babes was amazing and made the startup process super easy for me. I'd give her 10 stars if I could!

Babes help us to find the right size to fit our stuff excellent customer service almost closing but she stay longer Babes really great

Very helpful staff. They go through everything. Thank you Babes

Great experience with Babes! She helped me figure out all my storage needs and was so sweet and outgoing!

Babes was a great help, she moved me in fast and out just as fast, even helped me get a refund on move out.

My partner and I went to pay for our units for December and were treated with distain and complete unprofessionalism by the person behind the counter. He went so far as to tell my partner that his behavior was so unacceptable that he could be evicted from his unit. When I stated that we were paying customers and that I didn't appreciate his attitude and tone, he turned to me and snarled that my partner's behavior deserved his attitude. This is totally unacceptable customer service in my opinion and as such I am gathering information on other facilities where I can store my belongings. I will absolutely not consider using Public Storage and will be letting anyone who asks about this lack of service.

Babes I came here my friend storage fee and she was a great person. Her personality was sweet and friendly and excellent customer service and I LIKE her

Accidentally let me account lapse due to an auto pay snafu, and Babes (the attendant) was great in helping me get my account back into good standing! Great service at this location.

Babes helps us with friendly smile

Babes was great and helpful great service

Babes , did an excellent job in helping me look for shipping materials and also helping me to pack some of my stuff. I really appreciated her willingness to help me. I would have been lost without her. thank you.

Babes help me to find the right size she showed different sizes great customer service and very helpful I would recomendaciones this place

Babes was not only kind but help me get the size needed for my load but help me with.

THE STAFF WERE VERY HELPFUL FRIENDLY AND HELPED ME GET THE BEST DEAL FOR THE SIZE I WANTED. CLEAN PROPERTY AND GOOD CAMERA COVERAGE , CLEAN RESTROOM BUT IT IS IN THE OFFICE SO TINKLE BEFORE CLOSING TIME. STAFF ARE VIGILANT ABOUT LOCK CHECKS AND WALK THE PROPERTY OFTEN AND CHECK THINGS OUT BUT DON'T BOTHER ME AT ALL EXCEPT FOR ONE GUY THAT THOUGHT I WAS CAMPING OUT AND WORKING ON MY VEHICLE WHICH WAS ACCURATE KIND OF BECAUSE I WATCHED A MOVIE WHILE MY MOTOR COOLED SO I DIDN'T GET BURNED AND I HAD NO INTENTION OF DOING REPAIRS BUT I HAD NO CHOICE AND HE CAME ACROSS TO ME LIKE I WAS SOME DEGENERATE CAMPING OUT WHICH I DID NOT APPRECIATE THE ASSUMPTION HE HAD CONVEYED BY HIS TONE OF VOICE BUT I I BIT MY TONGUE AND DECIDED THAT IF THIS HAPPENS AGAIN THEN I WILL EDUCATE THIS GENTLEMAN AND LET CORPORATE DEAL WITH HIS DEMEANOR AND ATTITUDE BUT NEVER SAW HIM AGAIN SO MAYBE HE WAS NOT VERY POPULAR AND MOVED ON. BUT ALL OF THE REST EMPLOYEES HAVE BEEN SUPER NICE AND WHEN I WAS RUNNING LATE AND CODED OUT PAST GATE HOURS ( NOT ON A REGULAR BASIS BUT A FEW TIMES) THEY DID NOT GET RILED UP OR PENALIZE ME WITH A LATE EXIT FEE. THE CENTER ROWS CAN GET A LITTLE TIGHT WITH FULL SIZE VEHICLES BUT THAT IS NOT A DEAL BREAKER BECAUSE I WOULD RATHER FEEL MY STUFF IS SAFE AND AND CHECKED DAILY ON WALK THROUGHS BY STAFF THAN FUSS ABOUT SQUEEZING BY ANOTHER TRUCK OR HAVING TO BACK OUT. IF DUDE IS NO LONGER THERE THEN IS 5 STARS

Kelly and babes are awesome, property is clean and they helped us find the right size unit for our business

kelly and babes were a great help getting our new storage unit :)

Babes and Kelly were very helpful! The property is clean and they got me started with my unit very quickly. Highly recommend.

Babes is absolutely hilarious, actually the best experience I've had renting a storage unit ! Want a laugh go here lol!

It's been great ! I love lori and lutricia they been super helpful

Babes is great! Very sweet and helpful!

168th and hwy99 is the worst customer service ever. Thanks for nothing...

I had a best customer service by Taylor! She was very helpful to get me through with a smile and appreciation of her customer.

Staff was a great help. Thanks Lutricia!!!

Taylor was great, she helped me find the right space for the right price and all the items I would need to store and protect my goods. I will definitely choose this location again in the future.

Dear Boss, give your employees a raise.

Cheapest ! Biggest! And friendly service. Thank you April! You were so helpful :) will tell my friends about this unit! Thank you

Great place! Mike and Kelly were super helpful, professional and knowledgeable.. huge help. I would recommend this location to anyone.

I went this Public storage on 196th. This lady named Julie showed me three units, I will be needing one in about a month. She was very knowledgeable and had excellent customer service. I definitely will be storing here!!

Julie and Laurie helped us out in the great customer service give us a great unit and I was all clean

LORI THE MANAGER AT THIS LOCATION IS THE ABSOLUTE BEST!! SHE IS ALWAYS SO HELPFUL AND ALWAYS HAS A WONDERFUL AND POSITIVE ATTITUDE!! anytime I have a issue or problem pop up Lori is the first person I will turn to! I've been to a lot of other storage units in the past but this is deff my favorite and not only because of the location but as well as the staff! I couldn't ask For a better place all around! 5 STARS ALL DAY!!

Lutricia helped me so much- I came in completely unprepared looking for a place to store my dorm room supplies for the summer- thanks!

Lutricia was a very friendly employee. I showed her what I had in my uhaul truck and she helped figure out what storage unit was right for me and helped me make sure my stuff would be protected from the Ives and weather! There are plenty of storage units to pick from and the security is pretty tight. Overall good place!

When our family friend Antonia Orate paid her storage here in this location, 4600 196th street SW Lynnwood, WA, both Lori and Lutricia were very friendly and accommodating. Big big Thanks.

Lori and Lutricia did a great job helping me pay my bill. I rent at a different location and they were very helpful

I really enjoyed the service at this public storage location. I was helped by lori she is amazing all of my questions were answered she is very positive and she loves her job. I would definitely recommend this location for storage its AWESOME!!!!!!

Lori and Lutricia were awesome helping me with everything I ever needed. Never had any problems here, and if I need to use storage again I'll gladly come back here!

A storage place that i've been looking for, big truck can access with ease, easy access to I-5 and Hwy-99 and it seemed secured. Thank you to the ladies (Lori and Lutricia) for taking care/listening to my need of storage, kudos especially to Lutricia. I recommend this place if you need to store your personal belongings.

I received fabulous service. The online number has booked me a space too small and when I arrived, they were quick to notice the problem and change my reservation. Lutricia was so helpful as I juggled my three kids and moved my dad's stuff into storage. She made a rough dad so much better.

Lori and Lutricia are the greatest, very helpful with paying my bill and replacing my lock. Totally recommended this office

Lori made my moving experience so easy, from the moment I rented I have had nothing but positive experiences

Lori did a great job helping me today! Thank you!

Lori and Khuram did a great job helping me today, very pleasant and knowledgeable.

Public Storage has provided a safe, secure place for storage. We have placed several items for sale and have prospective buyers meet us at Public Storage. The manager Lori has always been helpful and available.

I have enjoyed renting here and Lori is a sweet, kind person and very easy to talk to. Im glad i chose this location

Lori is the best!! Great facility and very nice and clean. Long time customer and Lori has always been fantastic

Babes did an awesome job for me. Check my reservation and found found an error with my number. In the end, she did an awesome job. Kudos!!!!!!!

Lori was very helpful, went above and beyond to make my experience positive and I think she deserves more then 5 stars. Will refer to my friends JUST Because of Lori

Lori is great. Always very friendly and helpful.

Lori was awesome suggested a bigger storage just right for me. Thanks allot great costumer service here! Darin

The ladies in the office were very helpful; Lori and Babes. Got us the things we needed and took alot of time making sure that we understood the whole process. Very good experience. Will recommend to other people where i am moving from

Lori and Babes are awesome! Excellent customer service. They deserve a raise -and a golf cart that works

Lori She is the a beautiful one in the customer service she is helping so much when you need help she is so nice to everyone

Lori was absolutely wonderful!! She helped me get a fee waived and it is appreciated! Thanks again!

Babe is great

Lori did a great job helping me set up my account online!!! Great service, thanks

Lori took me out in the pouring rain to assure I found just the right space; she made sure I had everything I need to make my stuff safe. Thank you so much you made a stressful situation no quite so bad

Lori does such a great job helping us over the years!! Such a kind heart! Thanks Lori

Rented a space from Lori and she treated us great! Good location and, again, excellent service from Lori!!!

Shawn was so helpful. I really was an emotional mess & she just handled everything for me. Even let me wear her glasses, I couldn't fine mind, because I was crying so hard. She must be a very valuable employee. Thank you so very much Shawn. Robin

This property is probably the largest i have seen so far, Clean and does not have the characteristic "funny smell". The staff were fast and attentive to my concerns. Lori was particularly exceptional at what she does. She followed up with me a few days later making sure my move-in was smooth. I will recommend this location to anyone who needs a serene and neat location.

Lori does a great job, very helpful from the first day and will recommend to friends and neighbors

Great Experience! Came in the other day needing desperately to empty my Penske truck after our apartment situation fell through. The units are clean, well lit and the gated entry complete with a code made me feel better about putting all our belongings in storage in a new city. Lorie was pretty awesome! She was so sweet and knowledgeable about the units and set us up right away with one that was just the perfect size for our needs. She even went out of her way to welcome us and give us the local scoop as well as her personal suggestions of where and where not to look for homes here and in the surrounding areas. Thanks Lorie! You deserve a raise!

Lori James did a great job! Fast, efficient and super nice! Made renting easy!!! Thanks again

Lori gives excellent service; very personable and a real doll! always so nice when I stop by to pay my bill

Lori and Paul are the best! Great service, good location and good facilities!!Thanks!!

Lori was great good experience!! Thanks!!!

Lori James was extremely helpful in helping me to decide on the write size unit to rent. She was very friendly and courteous through the whole process. She even took me to look at several units and let me look at each one, so I could make sure it fit my needs! I can't say enough good things about the Public Storage staff here.

They are always friendly and willing to answer any questions I have.recently I made a special request and after one phone call they were ready to accommodate me and my special need.i feel safe when I'm on the property especially at night,and I know my possessions are safe as well. Thanks Lori and Babes.

Rented a space today from Lori and her and Babes were amazing, quick and easy! Good experience

Lori and Babes they are super nice and so helpful, and makes u feel like home because they understand everyone and make sure u feel safe.this is my second time renting here because I felt good the first time and will always come back...

Lori and Babes were a great help in helping me get my storage locker and all the things I needed to help store. I would give more stars if I could!

Lori and babes really helped me find the right unit for what I needed. Very satisfied and will tell all my friends to rent here.

I was helped by both Babes and Lori here. I just want to say that the service was fantastic and quick and they were in such a good mood. I highly recommend coming here, it was the easiest process.

Excellent help! I called because I couldn't figure out how to use account login. She helped me, but I still couldn't figure it out, so I came in and Babes helped out!!! Awesome employee!

Babes is a great person she is always so nice and helpful. I've been here for a yr and see her every month and always so nice

Lori James has been such a great help over the years! Very sweet and kind and runs a great place

Mercedes did a super job finding me a good unit. thanks

Justin was a great help. Thank you

Babes is a sweetie. She likes to call you sweetie. She is nice. She gave us a good deal.

Very friendly and helpful staff...Thank You Lori for your friendly personality...

Lori is great! U have made storing a great experience! Thanks again

Lori is so nice and always smiling! I am so happy I chose to rent here! Very clean location too!

Lori James is a true asset to your company! She has such a kind heart and truly cares about her customers

I have used the public storage before in another location. However, Babe is the most helpful and friendly staff that I ever met in public storage. She is very kind and lovely! I definitely recommend this location of public storage and I am glad that I open mine in here.

I have to say moving is not one of my favorite things to do, its always been stressful on me with belongings being broken,or lost..PLUS who likes doing work on a day off? Not this guy... Babes and Lori made it ALOT easier for me by being friendly, helpful, and making me do something I have never done on moving day......Laugh :D.....I appreciate people who can find a reason to laugh in any situation, even if its as joyless as moving is for me, and with all the decision making on how to move this,what to keep, or throw away..What size unit? Which location? Do we need a truck? Should we get one of those boxes they drop off? I don't know!????..I like how Babes just did pretty much everything, from helping me pick the right size boxes,to picking the amount I should get, then suggesting the right sized unit I needed (I need space for my online business as well as storage)..They made it the best part of my day, and on top of it all: I didn't even have to walk to the unit, cause Babes drove me to it her awesome golf cart! On a last note, with everything going on, we forgot to lock up our unit (everyone thought everyone else locked it).Anyway Lori spotted it, and locked it up for us, before calling me.Thanks ladies for letting me know you have my back!!! I also recommend this location for its convenience, since its near the freeway, and close to my favorite fast food restaurant: (starts with Chi: ends with: potle), but that's another story...FIVE STARS!

Lori James and Babes have always been so helpful everytime i have needed help or had a question about anything over the years, this is the best place by far to rent THANK YOU :)

Lori and babes are excellent helped me out paying my bill online. Very kind people.

Lori and babe gave awsome customer service ! Im happy with my experiance and ill be back

Easily accessible, great people- great place!

Lori James has been an awesome help. When searching for a unit she went above and beyond to deliver top customer service and ensure my happiness along the entire process. Thank you Lori.

Lori and Babes have always taken care of my storage needs with a professional and caring attitude. I have used three different sizes of units over the years. They make changing units easy and quick. I'm greeted with a big smile every time I see them and love that we are on a first name basis. Even on my cranky days they get a smile out of me because they always remember my name and truly care about their customers. Louis Sid Devine

Babes is great! She was very polite and had smile on her face the whole time I was securing a unit. She was happy to show me different unit sizes and was clear with her explanation of what I can expect from renting the unit. Awesome!

Fast. That's all I can say. Babes is one of the sweetest ladies I've ever met. Put my reservation in and less than 5 minutes later she gave me a call. Got me a storage space with no problems and definitely made it an easy experience. I've always been hesitant about these storage places but as soon as she called (before I even walked in) I felt welcomed. Even though I may only be staying for a month or two I can definitely recommend this place. Has all the supplies you'll need and spaces are plenty big if you just need to hold stuff for a while. Come on in to this one specifically (unless Babes is available at other places too)

Excellent service! Lori and all the staff are always kind, accomadating, and helpful.

I found Lori to be very friendly and helpful! After I came in on my second visit she remembered my name! The service was great she's really friendly. Happy to have my belongings here

Honestly, the kindest staff I've met. As attentive as can be while customers are on site. Thx Lori and Babes.

Lori & Babes just want to say THANK YOU!!! I'm a very busy business owner and needed a storage unit for our business. I never rented a storage unit before and you made it fast and simple. You got me what I needed and I was on my way. I highly recommend working with these ladies they were great! Thanks again!!

Lori James has been absolutely amazing to my wife and I over the years , she is a truly caring person and goes above and beyond to make us feel like we are more than just customers! Thank you Lori!

Lori is so sweet and always does a great job in helping me with any questions I have had over my time renting here. I would recommend renting here just because she is so great :)

When you walk into a business such as I did today and greeted with a very warm welcome. It assures me that I came to the right place. I was greeted by a dear lady named Babe's who showed me my storage room and made sure that I knew how to lock and unlock the doors to my unit before I left. Also, that I understand the agreement I signed. I left with the confidence of a new customer should have. Thanks Babe's for your professionalism.

I've never had a bad experience . Lori always greets me using my first name like I'm part of the family. When I go to the office she assists me in a professional and friendly manner. The grounds are kept up and clean. I would certainly recommend Lynnwood Public Storage.

My girlfriend and I rent a storage unit from here, and recently her wallet was stolen while traveling in Vietnam, so our bill couldn't be processed with the canceled card. I recently broke my leg and needed surgery, so getting around is not easy. I went in today to pay with a different card and spoke with Babes, the wonderful woman working the front desk. She was incredibly friendly and helpful. Taking care of the payment was no problem at all, and Babes showed a genuine interest in my well being. It truly made my already very difficult trip so much nicer. Overall I am very pleased with how safe and secure my belongings are, as well as how friendly and eager to help the staff are. A+ for this Public Storage!

I have been renting a storage unit here for 6 months. My overall experience has been good. Babes was excellent in helping getting an issue with my payment resolved quickly and efficiently. Four stars instead of 5, because I wish it was a little bit cheaper.

Babes is a great employee. She is friendly and helpful. She made sure the storage was the right size for me. I wish there were more people like her.

Awful service. They spend the whole time trying to sell you additional boxes and tape. Even had the guy hand me a roll of tape and insist I buy it. Not even within 24 hours our unit was broken into along with several others and management failed to handle with professionalism. Police claim this spot gets hit often. Don't waste your time here, find somewhere else to store your items.

Babes and Lori do a great job!

I made an online reservation for an rv space, Art called me back within a minute to make sure I didn't get lost on the way to the store (apparently gps has been sending people the wrong way) Upon arrival I met Art, the manager, who found me a space I could easily back my trailer into. He was friendly and helpful. An altogether pleasurable experience.

Best storage place around! Upon arriving I was warmly greeted by Babes, who provided me with great customer service. She was able to show me a few units and find one that was perfect for my needs. I was provided all the information and had all my questions answered. She was very knowledgeable and made the process very easy. I would highly recommend.

I came here to pay for my friends storage fees, and when I came in Babes greeted me with a big smile and lots of positive energy and had a wonderful time. And her name was Babes.

Lori James and Babe's are the best!! So sweet and helpful every time! I will recommend them to everyone!! Thank you ladies