Public Storage Self-Storage Units at 18926 Highway 99, Lynnwood, WA

Charlotte was very kind, friendly and very helpful. She has gone out of her way to assist and explained how the public storage app works. Excellent residence property manager. She is awesome!

Charlotte can’t expect any better than her. Thank you. Was a great experience.

Charlotte was so wonderful in helping me to rent a space in this branch, , She is so sweet and friendly.

Charlotte has a great customer service and she is very helpful to all the customers I personally referred to the store.

Charlotte she was very helpful

Charlotte the on site manager at this location has been very helpful for me I had a mantnice issue and she was exceptional in resolving it public storage need more people like this lady I've been a long time customer with P.S. and I have found to many employees like Charlotte it's a pleasure working with her. Thank you Ric

Charlotte! She always goes ABOVE and BEYOND for her customers! She need a raise! The property is always clean and she works so hard and her customer service really shows that. Thank you for always being so helpful.

I want to start by saying thank you, Spencer. You taught me how to use the storage system when I was a complete beginner, and you even helped me save money. Despite me not being a native speaker, you listened patiently and understood me perfectly. Thank you so much, Spencer.

Dora's customer service was so refreshingly helpful, she was very knowledgeable. I would highly suggest this location based on her helpfulness and the customer service experience she delivered alone even.

Charlotte. Was very helpful and very, very charming and very warm. Has a beautiful greeting With a great smile always. Is always helpful with every encounter. J. B.

Charlotte she did a wonderful and excellent job. Thank you.

Charlotte was very helpful alot, perfect experience!

Rachel & Charlotte were very Helpful & Kind!!! They made my EXPERIENCE Wonderful!!!

Charlotte was extremely helpful and knowledgeable. Friendly atmosphere. Five star employee.

Charlotte and Rachel great service the best. Thank you Linda

Charlotte:great service

I've had several Public Storage Units and usually manage my account completely online due to lack of previous customer service at other locations. Charlotte has redeemed this. I had to go into the office and she was cheerful, helpful and managed to get my needs taken care of a whole 24 hours before I expected them. Will continue to use this location as the customer service has been exceptional!

Awesome help from Charlotte!! Great representation of your company!!

Charlotte was excellent with me in renting a unit from Public Storage.

Charlotte was wonderful. Made the rental process very easy. Helped me get the app going to make in and out easy!

Charlotte was great and very helpful

Charlotte works hard on keeping this property clean. My dad had a unit here for awhile and she is always so nice. She is always quick to help us. We will be only storing here next time we need storage next time. We highly recommend this location due to Charlotte. Thanks a million for such a welcoming face!!!!

Customer service was bomb dot com she was really nice! I was a mess and stressed but her positivity really made it better! Very helpful when had some hiccups lolol! Deserve a raise working by herself two areas.

Miss charlotte Jen and linda were the best at helping me with a parking spot for my new boat my husband bought we live in a apartment and can’t park it on property so it’s very helpful

As walked in I was greeted with a smile by Charrlotte asking information about our unit she kindly walked to our unit and keeps the place really clean! She was super helpful.

Terrible experience and terrible customer service trying to use these places for a couple months for short term storage during a move. I would recommend looking else where if possible. They don't honor their contracts and a few months later just got a letter from collections. Stay away from these people.

Charlotte was/is completely professionally amazing at setting me up with a fantastic storage unit & she gave me a secure piece of mind knowing my valuable "stuff" is safe at here convenient location! Thanks again Charlotte! Shane

Charlotte was great and happy about the service

Charlotte was very friendly, nice, kind and a wonderful help to me.

Charlotte was extremely nice.

Charlotte was great very pleasant experience

Charlotte was very helpful and helped us with a smile!

Charlotte Thank you, I could never do it without you. She was great!

WARNING ON RATE INCREASES: after renting there for 4 months they raised my rent from $108 to $148 a month. This was not an introductory rate deal or anything - it's just a total bait-and-switch.

Charlotte was such a great help with me getting a new storage unit and was very professional with her assisting me in the rental process. She deserves a raise or something. Terry Watts.

Had a fantastic experience with Charlotte today!

Charlotte was AWESOME! 10/10! Gave us a tour and set our app up in person!

Charlotte it's very helpful to rental storage today she is great of all I totally recommend her thanks for your great customer service 👍

Charlotte was very helpful in figuring out exactly what unit I needed and how to go about getting it. Would highly recommend this location based on her helpfulness.

Horrible customer service. So glad I no longer have a unit here. I’ve rented public storage units all over Seattle area for years on and off and hands down this was the complete opposite of my experience at other locations. From day one I felt unwelcome. Today as I got off a 5 hour long bus ride and 20 minute walk I got into my storage unit and sat down for a moment and put a blanket on me because it was literally 30 degrees today. I was headed up to bothell to check into my hotel room but needed to switch out things from my suitcase since I live in hotels at the moment. I was taking a phone call as well at the time so they must have heard me and decided to swing open my unit door unprompted (I have PTSD severely) and began berating me about “sleeping” in my unit. My eyes were not closed. I was simply taking a few moments to myself before beginning to pack my suitcase for my trip east. I was also accused of eating in the unit even though there was no food in sight. Why would I want to eat in a moldy smelling storage unit? Absolutely no beverages were open but I had gone to the store prior and had unopened cans I was preparing to pack properly into my luggage for later today. It was shocking how I was treated. I felt judged from day one so I think the woman just had a personal issue with me or is just an extremely insecure and sad person who is rude to others to make herself feel powerful. I’m already having an extremely hard time in life and truly doing my best to improve my life. The way I was treated here today was extremely traumatic for me. There’s so much difficult things going on in the world that it really shocks me when people choose to have a power trip with people who are already visibly struggling. Please do better.

Keanu helped find me a storage unit. Thanks for the help!

Charlotte was so helpful during a very stresseful time. Her patience were outstanding and her customer service was off the rails. Thankyou Charlotte and Mery Christmas . Spencer’s was very attentive and a pleasure to do business with . Thank you for all your help.

The experience was great thank you Charlotte

Charlotte did an amazing job getting me the perfect storage unit. A pleasure.

1. Did not honor their advertised discount, 2. They will harass you daily with phone calls if your unit is even a few days past the due date, 3. They tag on a hefty late fee 3 days past your due date, 4. As I was clearly in a hurry to leave, the employee at this location stopped me and basically pressured me to do a review before I left, a 5 star review. This has been my worst experience with a storage facility. I will never use this company again for my storage needs.

Analeya is the best Public Storage manager EVER!! Not to take away from any of the other managers who have always been friendly and helpful, but Analeya went above and beyond to find the right location for my movers trailer to maneuver successfully. She is personally taking care of my credit for one location, drove to another location to walk the grounds with me and the mover to make sure the third location would work, and was so gracious with me and my frustration in the process. Exceptional customer service like this is really hard to come nowadays and I truly appreciate Analeya, for her expertise and great energy. She helped me stay calm in a stressful situation and deserves all the bonuses, pay increases and recognition that come her way!

Charlotte went above and beyond to ensure we got the spot and price we needed! Thanks for all you r hard work!!!

Today I decided to look for a storage unit that I will be needing in a month or so. I went to this location and Charlotte helped find the perfect unit for my needs. I will definitely be renting a unit here do here do her high level of service and knowledge. Out of all of the storage places that I looked at, she provided the me the piece of mind that I would have knowledgeable and friendly service every time I visit.

Charlotte was so helpful and my experience with her has been amazing. She is respectful, nice, she keep the property clean and always will to help me.