Public Storage Self-Storage Units at 2215 196th Street SW, Lynnwood, WA

Scott was very very helpful throughout the time I have a unit there

Very nice experience, great customer service!

Royce the property manager at this location is the most stellar customer service agent I have ever encountered. He made my rental stay here impeccable and problem solved a few things for me upon vacating. He is the kind of employee companies that care about their customers should strive to have. Thanks so much, Royce!

Great customer service react promptly to my inquiry

Elevator is constantly broken or refusing to take you to your floor. No garbages anywhere. Prices will rise over time without warning and there’s nothing you can do except spend a whole day moving your stuff across the yard to a new unit. The app you use to enter the facility constantly says they “highly recommend” you share your location “always” and not just when you’re using the app, which is ridiculous and smells like data selling. It’s annoying enough that they probably get a lot of people to accept though.

Rented a unit here for about 6 months, great service. Its clean and secure, and the staff was always so helpful. This place gave me peace of mind while storing my belongings.

Used this location for about a month and a half while moving between homes, and it was perfect! Royce was wonderful and made sure I was nice and set up with my unit, and he was there to ensure I was good to go when finishing up my time with them. Building was well kept and clean, they have carts available to use, and a nice open window of hours to access your unit with an app that made getting through the gates an absolute breeze. Having this unit really smoothed out my moving process and made it significantly less stressful. Super friendly and helpful staff with warm, welcoming personalities is always something I greatly appreciate. Thank you again!!

Located at the right place for quick runs! Love the experince with the front office folks.. shout out to Royce and Scott in helping me to get the process done super fast. Very friendly and at the same time professionals!

Scott has called back every time ive needed to speak to someone even though I have a different storage location and has been very helpful, the best public storage employee by far.

Scott rocks! Extremely helpful & professional despite corporate policies beyond his control regarding moving to cheaper unit right next door to mine!! Why can’t they just change my rate? I know it’s not up to Scott!! I appreciate you!

Scott was very friendly and helped me get all set with my storage unit. The space was clean and feels secure. Would highly recommend this location!

Getting moved into our new space was a breeze. Scott was super helpful.

I’m renting storage unit here. Scott is very helpful and very professional. I’m so thankful 🙏

Fantastic service, Scott had me test to make sure my app could open the gate before taking me up to my unit to get the key and lock, and also tips on how to open and close the sliding door. Great facility, very cleans, with carts to use, and available staff (restroom access too when staff aren’t showing a customer something) and they also sell boxes. Reasonable hours of 6am to 9pm.

Scott was extremely helpful and got me the best deal and unit for me. Thank you!

Love the Bluetooth gate access

Scott was very helpful today. Polite and courteous when i rented a unit online, in no time he had the unit available for me to put items in it. And I mean within 5 minutes.! When I arrived, he assisted me with changing the passcode from their default to one I will easily remember. As well as, adding other authorized user who can enter and access the unit. Thank you so much for the swift assignment of my locker m, but also you kind and polite assistance!

I had the pleasure of being treated with AWESOME customer service from Chantelle at the Lynnwood branch. Chantelle is a fantastic employee her service was above and beyond. I cannot express how much this experience was above and beyond for me. Chantelle is a Gem. Thank you again Chantelle for your time and hard work!!

Great Tanks Ian

It was an easy process to sign up and Ian was efficient and friendly every step of the way. He was also very helpful.

Ian was very well spoken, genuine, and attentive to our questions. Amazing customer service 👍🏼

Using your phone to open the gate doesn't always work

👍

Ian, was friendly, quick to help, and professional.

Ian and Royce are awesome! Highly recommend

I worked with Royce at the Lynnwood location. Got me set up very easily and they were very helpful. 👍👍

Good experience with the people working there. They have good humor and will help with any problem you have.

Ian was awesome; knowledgeable, efficient and professional. Looking forward to keeping my items here.

Royce was extremely helpful

Best place ever

Teal was super helpful even when she was slammed. Totally great customer service experience. Thank you

Ian helped me get my unit reserved and rented with a great attitude! Originally I picked a unit that was too small and he was able to help me get into a larger unit with a great deal thanks to the 4th of July special going on right now! All questions I had were answered clearly and efficiently. Thank you for helping make this move as stress free and smoothly as possible!

Such an easy amazing experience. Ian was so helpful and we had a great customer service. What a nice storage place.

Royse is the best!

Ian and Royce went out of their way and above and beyond to make my move in a breeze. Much appreciated!

Ian and Royce are special: knowledgeable, friendly, and very helpful. We are very impressed.

Ian and Royce were helpful and very nice and patient with us. Great job guys!

Great friendly professional service. Great emphasis on security.

First time getting a storage unit. And the front desk employee named Doug was very helpful! Thanks.

Ian was very helpful. Excellent place for storage

Want to stop thefts that are increasingly rampant here? Lynnwood has changed for the worse. My lock was picked and reinstalled to hide the activity. How many other renters haven't realized they were robbed yet? UPDATE. It's been awhile since this now abbreviated post and 2 star rating created friction at the local site bc it irritated the District Manager T.B. who dumped on the last Site Manager who then attacked me for posting it. She left soon afterwards. This place has major staff turnover. Can't imagine why. I was harrassed, monitored, and eventually EVICTED after 12 years there. THANK YOU. I was paying 190 and now pay 80 for same size at Trojan on hwy 99. STOP GETTING RIPPED OFF.

Ian and Royce went above and beyond to help me out!

The most enthusiastic customer service I have ever experienced, definitely like it. Ian and his colleague are all really nice. This place became my first pick for the storage place lol.

Awesome staff! Super friendly and guys provide us a very good customer experience!

Shout out to Royce with da blue 60s dope Buick, Ian and Chantelle, they are hella good. 100% recommend!

I recently gave a one star review due to the troubles I had, stated in previous review. But I have to give the 5 stars to Lisa from public storage, after explaining the situation, she went above and beyond to make things right. I do appreciate when your voice is herd. Thank you Lisa.

Ian and Maria were fantastic! They helped me set up 2 units for my business, and made the process very easy. Good prices, easy access. I highly recommend this place.

The hype is well-deserved! I recently rented a unit here and Ian and Royce are the nicest people you could hope to work with. Ian truly operates at a level most of us can never hope to achieve, he’s clever and quick and compassionate and will go above and beyond to make sure his customers are well-served. It’s rare to have this level of customer service in any industry these days. I felt truly cared for and represented. If you are going to use Public Storage for your storage needs, I highly recommend this location!

This is my second time using Public Storage and I just moved all of my things to this location. The employees, Ian and Royce, were incredibly helpful and friendly both in person and over the phone. I like the facility and was able to get a storage unit large enough for my needs but at the best price in the area. I feel confident in the security measures being taken, as well as the cleanliness and temperature control in the facility. It’s been easy to pop in and out of my storage unit during my moving process with decent gate access hours.

Royce is extremely kind and thoughtful, patient to listen to what you need. Ian is also knowledgeable and helpful. I feel like my belongings will be safe and secure, plus I feel they care about the people who rent from them.

Convenient location, great customer service. I rented my storage unit online and was automatically assigned a unit that had a smaller door than I expected. Ian was able to quickly find an alternative unit that better fit my needs. Thanks Ian!

Great costumer service from Ian and Royce!

We went in to upgrade my storage unit and Ian was a great help and very knowledgeable!

Best experience I’ve ever had at a storage unit here! Royce and Ian were incredibly helpful in getting me setup and are extremely accommodating! 5 Stars!

Ian was very helpful in figuring out what i needed and even the location of the Unit. Moving stuff in and using the App has been a breeze

Fast and friendly service. Really helpful and patient showing us all our options. Would definately recommend Public Storage for your storage needs.

Ian was awesome, very helpful in getting my mom set up with a storage unit!

Ian was great and helpful!

Ian is the best! Very attentive with customers and efficient in what he does.

Royce was very professional, efficient and nice.

Ian and Royce were awesome

Great customer service even stayed an hour later to help me out was so humble he wouldn’t accept my 50.00 tip.

Ian was very good.

Ian was awsome

Nice customer svc.

Excellent person to deal with and also fast and smart.

Very friendly staff and clean location will recommend family and friends to this location.

Was super quick efficient and friendly! Made my day go by faster

Ian was great. He was friendly and provided amazing customer service!!!

I was in a tough situation and Joe helped me out tremendously!!

Staff is awesome and how attentive they are with needs during office hours. Manager (Ian) has be really helpful with any issues I have and takes care of them very efficiently!!!

This Public Storage is a one of the best branches they’ve. I had a good experience specially with Ian, and Royace they went above & beyond , showed & shared their knowledge , definitely will be referring them to everyone.

Great service from Ian.

Sweet!

After an automatic monthly payment was made there was a notice that the rent was going to increase next month. I had been renting just a little over four months now and questioned this. I called PS where my rented unit is and spoke with Royce. He told me that it was good to question this immediately instead of waiting until next month because it's easier to make a payment adjustment before my credit card was charged. My rent will remain the same for another three months and then a possible rent increase will take place. By the way, when I signed the contract I was told, so I am aware, that the rent may increase. Simply didn't expect it to be so soon. I was very pleased with the help and consideration that I received from Royce and Public Storage. Thank you very much!

Very good customer service from Royce. He helped me set up my new unit after I switched from another location. Definitely recommend! Thanks for all your help!

The facility was clean and well maintained. The customer service was exceptional! The workers were very friendly and helpful! Will return for our future storage needs! Highly recommend this facility!

Clean, well organized, fair prices, and an incredible crew running this location! Mobile app also adds a lot of convenience!

Ian and Kris were an amazing team to help us with our storage unit. I would highly recommend this sight and staff.

Very impressed with my Storage Unit rental at the Alderwood Public Storage.. Ian the property manager was very helpful!! Got me into the perfect unit. Would highly recommend- very clean and well maintained facility!

Thank you Ian for truly making the storage experience a great one!! Ian has been helpful with the changing of units, keeping on top of any account issues quickly and professionally. I will always look to public storage in any town and definitely recommend this location to everyone!

Put it on auto pay and check your bill every month before it processes or you might be surprised at a 60% increase otherwise our stuff was protected and safe for months and it was overall a decent experience.

We have had a storage unit for our office since July of 2020 and just closed the storage unit this last weekend in December of 2022. Secure units and friendly, helpful, staff, especially Scott.

decent enough, fresh paint

Doug was super helpful! Enjoyed the experience!

The employees have been very kind and helpful to me with the downsizing of my storage unit. I have spent a lot of time there recently, and especially commend Ian for his friendliness and attention to detail!

Very happy with the service and flexibility here. Doug has been a huge help for me when showing me the facility, walking me through everything and making it easy to understand as well as providing me with a positive and calm attitude, will recommend to anyone who needs a storage unit

Ian was very helpful in solving my storage issues. He took the time to find me the perfect unit to fit my storage needs! Ian is a Customer Service Superstar! Thank You so much!

Ian really helped my mom out with some storage problems. He went above and beyond what I have experienced when renting storage units. Thank you for taking the time and being a good human being.

Ian was great, he was very helpful professional and considerate. He spent all the time needed to ensure that I am getting great customer service and the rental unit best suiting our needs. Thank you Ian! I would definitely recommend this location for friends and customers.

It was a warm August night on the 31st day of said month. There was sweat and chaos in the air as we struggled to store our precious material possessions at our local Public Storage. Many mishaps had occurred during our trip to this wonderful facility, and we were quite irritable by the time we had arrived. Suddenly a warm, comfortable sensation came over my family and I as we were greeted with love and understanding by an employee named Ian. He said he was newer there, but it honestly felt like he was a veteran of the trade through his immaculate customer service skills and patius. When we left, we didn’t know what had happened but we were all relieved of our stress that had built during the day. We found ourselves truly happy with our decision to use this facility, and that is all due to your employee Ian’s attention to detail and bravery while navigating through our menagerie of belongings. Thank you Public Storage for hiring such incredible employees, but especially for welcoming the kind hearted, and dedicated soul of Ian.

Great place to keep your stuff

Service is great, staff is awesome. Secure building. One guy had some weird views about transformers though, watch out for him. No really, great staff.

Property manager Teal is helpful & pleasant. Very good experience. Appreciate the help Teal!

Teal was the greatest!! She went above and beyond my expectations!! Thanks again!! 🤙🏽

Teal and Naomi are just incredible very kind, very accommodating. Costumer service was super quick, got what I needed and less than 5 minutes.

Teal was a huge help. She even remained patient when I asked her to reshow me the same unit twice. Ended up getting a great deal!

Naomi and Teal were great showed me around to multiple units and even allowed me to revisit them to make sure I was making the right decision on the size and pricing. No hassle at all. Will recommend public storage to anyone needing space to store items!!! Thank you soo much!

Teal & Naomi were really helpful today. I lost my home & these ladies were really kind & helpful. I appreciate that a lot.

It's a storage

Absolutely the worst customer service I have ever seen. Increased my monthly rate by over 50% due to bogus market rates. Do not rent from this horrendous location

My partner and I have been customers at this location for 13 years. This weekend, we finally cleared out our stuff. Teal, Naomi, and Jason were amazing! All three were friendly, helpful, and professional. Our move was complicated and messy, but they were so accommodating and kind. Thank you all! Just a note to the company: your policy on not prorating is not fair. We went over by two days and had to pay for the whole month!

The slide lock mechanism on one of my units was jammed and had to be jimmied and then replaced. Teal and Naomi were on it and had the slide replaced in no time. I’m sorry they had to work on a holiday (Memorial Day), but their attitudes and professionalism were extraordinary and I really appreciated the help they gave.

I want to thank Teal for helping solve a issue no one else could. Professional and friendly service. Thank you!

Had a great experience with TEAL. She has a really great costumer service!! Thank you 🙏

Teal rocked it, she was awesome fast, efficient, kind, helpful, pleasure to do business with she even helped me me quickly with my phone app etc..62 yrs old and greatful for her service

TEAL IS AMAZING!!! ABOVE AND BEYOND TO HELP ME!!

Teal was super helpful and courteous!! Highly recommend this public storage!

Teal was very helpful and met all my needs as I planned Nan’s rented space at the PS on 196th St in Lynnwood. Her customer service was great as she juggles several customers at once.

UPDATE: after 6mos they raised the rent 28.57%! Good or any service has been spotty at best.

The storage facility is clean and safe, and the onsite management team responsive to questions. I do caution about their rate adjustments. The first one we received was a nearly 10% increase after just three months after moving in, the second one occurred one year later (now) and is nearly a 30% increase over the previous rate. It is also quite a bit higher than the currently advertised website rate. They declined my appeal for an adjustment or to match the advertised rate on their website. This is an unfortunate business practice. I recommend it for short term rentals (less than three months), but do a bit more research if you're looking for a longer term rental.

Teal is her name, and excellent professionalism and understanding of needs is her game. She represents the company very well in my opinion. I was to ship a 20ft container to the facility to then unload it into a unit. Teal personally showed me all locations to do such, and was very helpful in the process. I also could tell she took her job seriously and interacted with her colleagues very well too. Everyone did a great job there.

Friendly staff and clean. Rented here twice now

Great service. Place is safe and location was convenient for me.

Rosemary was awesome and helpful

Wonderful place to store your belongings. Clean and very helpful staff. Teal at the front desk was able to help me through a tricky situation.

Service was first rate Teal was helpful, professional and personable! She showed me two different units for me to choose from as I wanted to transfer from an existing unit. Corry ( manager) also very helpful and friendly. I was well served today!!

Teal stayed later so I can store my travel trailer that's been on my street for over a week! Big eye sore for my neighbors! New to the area and is giving me some go to spots as well!

Teal was very cheerful and helpful. Thank you!

Renter Beware! My wife and I rented a space from here because we were moving. We were frustrated in the beginning which should have been sign. We were told that we can bring our lock or purchase a lock from them, but they would need to approve the lock. We brought in a lot that we had from a previous storage that we were made to buy in the past. It is the same lock that we seen on other units in the facility. They still said they didn't approve it so we had to buy their locks at $20 each (we had two units so $40). They also charge the next month before the first month was even up. Unfortunately there was a delay in our home sale and we had a gap between moving. We went over 4 days past the month and they said they do not prorate and offer us a refund on the month. Every storage that I have used in the past in Washington and California always prorated the months because they can still rent the space out within the month. They are shady when they conduct their business and it seems like they make up the rules and judgments as they go. I WOULD NOT RECOMMEND USING THIS PLACE YOU WILL END UP PAYING WAY MORE THAN ANTICIPATED.

Just wanted to give a shout out to Teal at 196th Street's Public Storage for her excellent customer service. Thanks so much Teal!

James is excellent customer service 👏 👌

So far so good! Shout out to Robin for being helpful and friendly with a great laugh! Much appreciated!!!

Super helpful, kind and efficient

Robin was amazing to work with as I was moving from one unit to two separate units. She walked me through multiple options and helped me select the best for my needs. Would 100 percent recommend this storage facility to anyone in the greater Seattle area. Thanks Robin!!

Clean, Convenient, Secure location with a helpful Staff. If I need another storage unit I’ll definitely return to this location.

Great customer service! Always willing to help! Many kudos to Robin and Mary! Thank you!

The facility is clean and designed well. The employees consistently go above and beyond. Any time we needed anything, they were there to help with a great attitude.

Robin was a tremendous help in showing me several unit sizes, locations and costs to help me locate just the right unit for my needs. I’m glad that I was referred by another Public Storage office to this location since it fits my needs better and is closer to my home. Thanks Dora and Robin for two great experiences!

Robin was the lady that helped me she was such a great help and do very nice. Everyone there was extremely helpful.

Well, I've had a unit there for maybe 2 or 3 months and they are already increasing my rent by 30 bucks a month with a 30 day notice. I'm sure it's in the contract but it's a pretty greasy business style

Good place.

I just finished renting 3 storage units from this location. I have also used it in the past and as then, I found this Public Storage Facility top notch. Friendly and helpful they helped me decide what unit size I actually needed and went out of their way to secure the location on the property that made it easy for me to access. If you are moving or just storing. Corey the manager I dealt with was really helpful. Hope you give it a try.

Thanks the help Jeff

Shalena was knowledgeable, helpful and efficient. An overall positive experience, including the prompt return phone call to my voice message!

The people here were so friendly and helpful. The facility is clean and clutter free.

Thank you Corey for your help and polite manner. Great customer service and clean storage building.

First time having to rent a storage space, and the rental process was pretty quick and went very smoothly. I was able to secure the unit online, and there's an app you can use to manage your rental. Jeff was super helpful from the moment I booked the unit online to showing me not only the unit I rented and but additional units in different sizes when I thought that I may need more space. He made great recommendations on items that I may need during the move or for the unit itself, such as a mattress cover and dehumidifier. There are several Public Storage locations around this area, but I am glad that I picked this one because the level of customer service Jeff provided was exceptional. He made me feel at ease and confident that my items in storage would be in good hands. As someone going through a complex and stressful move, I really appreciate that at least this portion of it was handled efficiently and with care.

The staff was friendly, the unit was clean and well priced. We even got a special promo we didn't expect with the first month being only $1. The new high tech app system for opening the gate and getting in the elevators is cool, but glad they still have the code for my parents who are technology challenged.

Corey has been very helpful from when we first rented our unit to today when we moved out. Clean and easy access. Thanks again Corey!

Corey was fantastic, help me get into a unit quickly and efficiently. Thanks Corey.

Corey helped us knowing about the app for opening the gate. And is very polite.

I was recently required to relocate my belongings from one storage facility to another. I am a new customer at this location, and that is largely thanks to a property manager named Corey. This review is mostly about Corey, because I don't have kind things to say about Public Storage as a company at this time. Corey was aware that customers from another location may be headed his way. He was sympathetic to the inconvenience the company created and worked with me to satisfy my storage needs. Corey's caring, understanding and actions lessened the irritation and stress I felt during the required move. This was a new predicament for both of us, and Corey handled the transaction(s) with the utmost professionalism and customer service. He gets five stars.

Rates unexpectedly increased... Without notice or warning. And I was told when I first rented the unit that that would always be my price. And then when I vacated, I got charged an extra $5 for "insurance" that I never had. Even the guy had no idea what the $5 was for. Do not recommend. Go to a smaller, individually owned storage place.

Online set up was super simple and the unit was ready when I arrived with the keys waiting. Awesome!

Clean, accessible, decent discount and easy to setup online.

I have had a small inside unit for over a year here and have never had any issues. Staff is always pleasant, unit is very secure. Today I transferred to a big outside unit, which will help me tremendously in getting organized. COVID protocols are in place. Corey was nice & very helpful!

Corey was a great big help setting up my storage unit. Facilities are clean. Easy access to I-5 and 405 freeway interchange

Reasonable prices and super helpful staff!! I had two separate units at this location and the team made it very easy to transition. I don’t often have help when making massive moves but Corey and Phil were super kind and helped me out. They went above and beyond thank you Corey and Phil!!! If I ever need a unit again I’ll be sure to come back here!

The public storage in Lynnwood was very convenient to the freeway to get to . It very secure with a door gate code to get in and out and then keys for our own particular unit. We were given a 30 by 10 unit for the same price as a 20 by 10 and were extremely pleased that all of our things fit into the unit. The unit did not get too hot even in the heat of Summer and preserved our artwork and various items in the unit. Thank you very much for your help and keeping our things safe and the ease of using your storage facility.

Corey was quick, efficient, and friendly. The grounds were clean and secure. I really appreciate how easy the process for renting was. Very happy with this service.

People were very easy to talk to, clear about policies, and overall pretty friendly. Would highly recommend if you need to store things, the customer service is excellent.

Just grabbed a unit to help with moving logistics. Corey was super friendly and helpful and got me setup with an indoor unit and moving supplies.

My partner and I had our stuff in storage for almost a year here at this location. Service was always amazing, they were always attentive. They send emails to remind you of your payments (if you opt to) to help avoid late fees. The gentlemen in the front are always polite. The facility it always clean and tidy. It’s secure. I never once worried about my things. When the time came to close my unit with them they were helpful and it was a quick and easy process with no hidden fees. Would highly recommend this location!

After Public Storage keeps rising monthly rates every 6 months or so, I've decided to move out to at different storage, but when I've asked property manager Phil about those rates hikes he explained if I switch to another unit I can get a good initial rates. The rates went from $275 per month for 10x10 unit on the 2nd floor to $121 per month on the 3rd floor, but I had only 24 hours to move my stuff to new unit. It is a good deal for now, but I will see if they keep raising rates again every few months I will move out completely to West-Coast SelfStorage. Another thing, restrooms are not working at all, this is crazy! I had only 24 hours to move my stuff, but I had to leave everything from time to time and drive to find some restroom somewhere else. Overall I'm very not happy with Public Storage deceiving marketing!

Expensive, mice. Staff often overturned

Corey in the office was very helpful. Everything was explained and easy to understand.

Came in to handle a bill and Corey behind the desk was super helpful and answered all my questions. Even suggested a couple of ways to save me money! Every little bit of that helps!

This public storage is in a decent location. I retired from the military about a year ago, and moved from a big place to a smaller one so I had to put some things in storage. My issue with this place was they have a mouse/rat problem a lot of my boxes were chewed on and mouse poop was everywhere I recently emptied the storage space and felt I needed to let other people know. Ok location but they do have rats/ mice. If I had to do it again I would not choose this place.

Phil in Lynnwood helped me with my storage acct. and it was approved. Thank you for your kindness. Be safe and healthy everyone.

Very friendly and helpful. Answered all my questions. Great price and unit and the surroundings are very clean.

Love my public storage. The people who works their are awesome also.

Corey was a great help! Answered all my question and the services was everything I expected and more! Thank you!

I highly recommend this public storage. Betty has been so helpful for me when I was trying to decide where and what type of storage I needed. Should I get one outside or inside? How big? If you never had a storage unit before it can be confusing. But Betty and Corey the store manager have been super helpful with all my questions and great customer service!

Infested with rats. Over half of stuff in storage was destroyed. Do not recommend at all.

Rat infested. They know it to, there would be zero stars if i could

Excellent storage location!! Betty is so awesome!! She has always been super helpful and courteous, and every interaction I've had with staff at this location is great. The facility is very clean and safe, I recommend the inside climate controlled units which are very well kept. The location is close to the freeway and easy to get to. Great storage at a good price.

Great location - great people. Corey was very helpful and personable. Definitely nicer than other facilities in the area.

I can't speak highly enough of Corey and this Public Storage location! He was SO helpful to my business partner and I. We were trying to solve three problems at once (both business and personal) and Corey was so patient, walking us through all of our options (verbally and literally as we toured different units.) He is extremely knowledgeable, professional, and friendly! Not to mention, he was quick to follow up after our initial inquiry was submitted. We'd been to a few different facilities trying to find a good deal and a storage space we felt confident in, and feel great about our decision to go with this location. It's immaculate inside, the units outside also appear to be well-kept. They also have a great range of unit sizes to choose from. Thank you Public Storage Lynnwood, and Corey, for going above and beyond in customer service. You guys are highly recommended!

Fast and easy, Phil was great!

Corey was super helpful.

Phil was great. Very helpful and thorough in his explanation of services.

Came in unsure of what unit I wanted to rent. Phil showed me a number of options and was very kind and knowledgeable throughout the whole process. Thank you!

Betty helped me so much today to save a ton of time. Thanks a bunch!

I would say away from this company. You can reserve a unit but when you get there, they tell you they have nothing. Big come on with$1.00 down! There are alot better places to deal with!! You've been warned!

Came in to get some help with storing and figure out the size i would need, the two gentlemen working Cory and Brandon where extremely helpful. Thanks Guys!

Great place to rent. Corey is very helpful, go see him if you need a storage unit. He got me into a unit easy peasy.

While searching for the right storage unit, Betty was very helpful and informed me about multiple Public Storage properties. Even though I didn't settle on this particular facility she did direct me to the Public Storage in Mukilteo where I rented a space.

While shopping around for different storage solutions, I became quite stressed out with the different options. Betty explained the ins and outs of the storage and advised us to rent the correct space for our large record collection! No more stressing about the small stuff! Thanks again

Great and helpful working Corey was great and so kind and funny!

Corey was a great to deal with and made renting super easy.

Rats, Rats and more Rats! I rent an outdoor unit and the rat problem is insane. I have to clean my unit out once a week just to stay on top of things. My car and motorcycle covers have been torn up and soiled beyond keeping them. Management and staff offer very little help. Their response is always, " file a claim." I also noticed the rat traps once set out have been gone for the last month or so on my side of the property. I requested moving to another part of the facility and they wanted $120 more a month for the same size unit. Renters be aware!

Corey was great, very helpful. Gave us lots of good advice on packing and stacking, got us into a unit that will work very well for us. Best foot forward, appreciate it.

Scott was very helpful and efficient as we looked at the unit I would be renting, completing the paper work, and easily and patiently answering a few questions I had. Great customer service! My stuff spent 4 months at this Public Storage location. Having emptied the storage unit to move into my new home, I found everything dry, no bugs, no mold, no damage. When I checked out the employees couldn't have been more respectful.

Corey was fast, efficient and very knowledgeable and great customer service.

Scott was very friendly and helpful. He was understanding of my needs and time. He made my day alot better then it was. THANKS SCOTT YOUR AWESOME

Great customer service here, especailly Jeremiah. He is a really nice guy. I had some logistical problems at moveout and he was very accomodating and saved me a lot of hassle and money too. Thanks again!

Great customer service. Quick process, everything was explained thoroughly. Jeremiah & Scott were both very helpful. Much appreciated to their staff

These guys Scott and Jeremiah are great. Both super nice guys! Throughout the almost 3 years that I've rented this storage unit, everyone at this location has been so nice and helpful. Today I went in to the office since my stuff is almost all moved out, Scott gave me a big new roll of plastic cling wrap for free just because the big label on it was torn off. That was much appreciated. Thanks again Scott!

My stuff was stolen

Betty was awesome and provided great customer service. I was ultimately impressed with the amount of quality service she provided.

Best experience I have ever had with a storage facility! I arrived 5 minutes before close looking to rent a storage unit and the staff was welcoming and professional despite having to stay a little late. I was blown away by the friendly demeanor Betty had throughout our transaction. Betty gave me a tour of the facility which was clean and bright, and showed me the unit before setting me up with everything I needed for a successful move, including boxes. All my questions were answered, and the other associate (I didn't catch his name) even carried my boxes to the car and loaded them inside! I have rented units at other public storage locations in the past, and this location by far is the BEST! You will not be disappointed, give them a try!

Great place to leave your stuff! Reserving a unit online, i was immediately contacted by the office manager Jerimiah to confirm details. Upon move-in day, a unit of appropriate size was available and super clean. There are some somewhat hidden expenses you may want to ask about upfront - such as type and cost of personal locks you may need, and additional monthly insurance Public Storage requires you to have. Other than that, my rental set up was very easy. Jerimiah helped me get the best deal possible, and the facility seems ultra secure and is in a very convenient location.

Jeremiah and the entire team at the Lynnwood public storage were wonderful, welcoming and informative. We were very happy with our experience at the 23710 location and would gladly rent from public storage again

Clean and secure

Moving is a stressful thing - finding a storage unit shouldn’t be. The Public Storage team at 23710 were extremely helpful in aiding my husband and I in making a good and quick storage decision for our expedited move. Within two hours, we had reserved a unit online, toured, and finalized the rental for an outdoor unit. Scott and Betty were both excellent: good-humored, efficient, and thorough. We are very grateful and definitely recommend the facility and the team.

Jerimiah was extremely helpful with getting me set up with a storage unit and explaining the process to me. Highly recommend.

All staff were super helpful. Jerimiah was exceptional and went above and beyond to make sure we had the right unit for our needs.

From the second I walked in the door Joanne was absolutely amazing. She made the decision very easy to make to rent a storage unit from this location. She answered my questions even the questions my husband said didn’t matter, and if she didn’t know she was honest and said she was unsure but would find out. She had fun and laughed with us. The world needs more of this fabulous woman. Thank you Joanne for the tour, a fun ride, and being yourself and not sales pitch. Wish I could give you more than a 5 star rating

The location is well-maintained, secure, and easy to access at a reasonable cost. The office staff is friendly, and Betty was very helpful in setting up my account.

Added security

Joanne helped me get the right storage space for my needs. She was kind, friendly, and very open about all costs. Thank you Joanne!

Sam was so helpful and so nice helping us get the best storage option for our needs. We so appreciate her help!!! We've used this location before and had amazing service then too. Highly recommend this location!!!

Excellent and super friendly service!! Especially Betty... Highly recommended!!

Betty is fantastic!!!! Ask for her every time!

Betty was very nice, helpful, and thorough.

Went to drop some things off

Samantha was incredibly helpful & genuinely nice! All around great experience. 10/10 would recommend this public storage 😊

The lady at the front desk (Samantha) is an absolute gem. She is an asset to this company. She is a pro golf-cart driver too. 10/10 would recommend to anyone and everyone.

Jerimiah was very helpful and efficient. I was able to sign the contract and moved my stuff in the storage quickly with no fuss.

Moved back to Wa and with the help of Sam she hooked us up with a storage unit she made the end of our move smooth she went above and beyond to accommodate us I would highly recommend this location

I came in just needing a box for some random items but Jerimiah helped me by asking me some questions about my cleaning project and we figured out I needed a lot more than I thought. I ended up spending more than I intended but felt good that I got everything I needed! Outstanding customer service!

I helped my family move in to a unit at this public storage recently and received excellent help from Jerimiah! I came back in again for some more boxes and I’m reminded why I keep coming here..... great people!!

Ken was awsome answered all of are questions and make us feel welcomed

Samantha, working at the location provided amazing customer service going above and beyond assisting me as I observed the same service multi-tasking with other customers.

Jeremiah is everything a client could ask for. He is friendly, knowledgeable, helpful, and answered questions to my satisfaction. Very professional. He’s good.

Betty was a delight at Peoples Storage. She listened to what I needed. I was clueless as to where to start when I walked in and she heard my needs and directed me to exactly the solution of boxes and packing supples to get my job done (packing our entire upstairs to get ready for cobtractors to replace floors, paint, and trim). She wasnt selling me boxes, she connected with me on a personal level, was extremely kind and professional, and even shared ways to save money. Definitely will be a return customer.

Jeremiah was super awesome and very helpful. Facility is clean and well kept up. Renting a storage unit was fast and easy.

Update: after a month of ending my time here, I got a collection call out of the blue for $200. Not only do they destroy half of everything I had in the unit, now they want even more money. When I call today either they will be correcting this balance or I will be filing a complaint with the BBB and the state Most of my stuff was destroyed by rats. They suggested I file an insurance claim. I’m not going to bother filing a claim with something that won’t likely cover my stuff anyway.

Very friendly and helpful staff. I'd recommend this location if you need storage.

Jeremiah had excellent customer service! Very knowledgeable and helpful.

Sam was AMAZING!! She walked me through everything, answered all my questions and showed me the units in lightning speed. She really knows her stuff. I was very happy with my unit and walked away feeling like I had a new friend.

Jerimiah was extremely helpful when I walked in to set up my storage unit. He was quick, knew exactly what I needed and had me in and out. Then, when I came back to move my things in, he was gracious enough to help me find my storage unit number as he was walking out. This is a great location, the staff is super nice and very knowledgeable and helpful. Highly recommend if you are looking for a storage unit in the area!

I reserved two storage units online. When I arrived at the facility to complete the paperwork, Jerimiah greeted me at the door and provided excellent customer service. He showed me the available units and explained the move-in process. The facility is very clean and has lots of security.

Sam provided excellent customer service when showing the different storage units they had to offer. I will always come back to public storage for all my storage needs!

The guy at the counter (Jeremiah) was exceptionally helpful. We’ve been schlepping other people’s belongings from our rental locations (mostly because they were delinquent in rent) and we needed a place to stash them temporarily. Jeremiah was the calming voice of reason we didn’t know we needed. It was extremely nice to deal with a human who could communicate in a personable way. We miss that in this modern world. Thumbs up for people like Jeremiah!!!!

Sam was awesome! I had a really bad experience with the public storage on 128th and called Sam at the 196th location. She got my all set up with my unit in almost no time. Everyone was more than curtious. She made sure we had everything we needed. The facilities are extremely clean and you can tell they make sure they have everything you need! Thanks Sam!

Hopefully I’ll never have to move again, but I f I do, I have found the place to get all my supplies. Jerimiah has redefined customer service, very helpful and hooked me up with all the boxes and tape etc. Not to mention he’s easy to look at. ;) The site looks clean and I would store my stuff here without worry.

Jeremiah provided excellent service!!

Just found a great place to get moving boxes. Jeremiah was so helpful. He never tired of my bazillion questions about renting a unit. When I am ready, I will come here. Sooo clean and friendly.

Awesome check in experience.

Sam was super helpful and explained everything well. The storage units are nicely secure.

Sam and Jerimiah were awesome at what they do, super professional and I would definitely recommend any of my friends or family to get storage here verses anywhere else. Apart from the services they sold some clearance items that helped my budget. Great work guys !!!

Sam was very helpful, I stopped by unannounced and she had me in a unit with in 15 minutes. Temp controlled... she is the best!

Sam and Jerimiah were very informative and welcoming. Sam took us out to look at the space we would be using and answered all of our questions. She knew how to explain all the paperwork in a way that we could understand. Jerimiah made suggestions on products that would help keep our belongings safe from the elements. I’ve never had this type of customer service at a storage facility before. We could tell they actually cared about helping us keep our belongings safe. I would highly recommended this location to any interested.

Jerimiah, Betty and Samantha are very helpful and friendly-- great to work with! Jerimiah went the extra mile to ensure that the offer shown online was what we got. Everything here seems efficiently done and the property is beautifully kept up.

Very thorough, I got what I needed.

Excellent service! Jerimiah helped me switch units and made sure I got the best deal possible. The space also feels really clean and secure. I feel confident leaving my things here.

Very friendly place!

Jeremiah and Aron are fast and knowledgable. They mean business when they get things done. I was amazed how fast they got me a new storage key when I lost mine, same day service! Great job guys!

Jerimiah and Sam were very professional and efficient checking us in and processing our rental. I would recommend this site to anyone needing additional storage.

Very friendly front office. Samantha helped me out with everything. Showed me the storage and explained it all. Very easy dealing.

No carts available unless you go to the office and hand off your driver's license and then go back to pick it up. Kind of annoying.

Rat problem continues! Very disappointed that the furniture and upholstered chairs were covered in rat feces while remodeling our house. Can't / won't even try to salvage it due to the unsanitary conditions!

Great customer service. The facility is well kept and secure. Very satisfied with our storage unit (just the right size and location for our storage needs). Never had a trouble during our rental. Thank you for your friendly and professional service, Aron. We would definitely recommend this place.

It's a storage unit what do you expect it is clean and they are nice people

Service

Public Storage is always an awesome place to use! Your belongings stay safe and dry. The staff is always informative and helpful. Steven is awsome an great! Very nice and informative?? Thanks Steve for bein so nice an helpful.

I was greeted promptly as I walked in. Aran talked me through the process. He was friendly and helpful. Showed me more than one unit to choose from. I really appreciated his thoroughness.

had my stuff there for a month the rats ruined over 2000 dollers worth of stuff eat peed pooped on everything the city should shut them down

I had no issues with securing the rental unit I reserved online. It was a straightforward process and it didn't take very long to go through paperwork and get the unit. Easy access with reasonable hours. Jerimiah is who helped me and he was pleasant to deal with and helpful in answering any questions or concerns I had.

Samantha Reyes was fabulous today! We needed an extra storage unit and she was able to obtain a unit right next to our old unit In no time at all Professional, courteous, engaging personality, she was wonderful. This is a super storage area due to the people working here. Thank you Samantha!

I had called and placed a reservation , they called me as soon as they opened. I went and made my appointment. When i got there i was greeted by a guy named William. He was friendly and helpful over the phone and then referred me to his co worker marie. She was friendly and helpful and got me in and out within 10 minutes. Place was cleaned and they knew there policys. Explained everything I needed to know ( made sure gate key worked) and answered any questions I had all while a smile on there face. I'll keep my review updated as I lease with them.

Just rented a 5 x 5 at a great price. Aron was very nice and personable. He provided excellent customer service. The facilities appear to be clean and well maintained!

Had a reservation and an appointment, it seems to mean nothing. When we arrived at the appointed time, they could not find our unit. We drove home while they “figured out the problem”, 6 miles each way. Just received a phone call, they don’t have the size we reserved but offered us a smaller one, with a inside entrance for a lower price. Well duh, smaller, inside are cheaper. We asked if we could get a larger one discounted for our trouble and we were told no. What good is a reservation then? They’re lacking in customer service. It’s Friday of Labor Day weekend, at this late date we can’t find another unit of the size we need. As if moving wasn’t stressful enough. Need to call off the rented truck and all the helpers. My advise is to go somewhere else.

Babes & Jerimiah are the best!

Babes &Aron were really helpful! Thank you

This is the worst place to do business with absolutely no customer service skills or service period!!!! Save your self And your things go anywhere but here!!!!!

Babes and Kelly really helped my family and I in our time of need. We are busy in our career moves and had no time to waste. We were given a great referral from Diana at hwy 99 store that led us to these wonderful, thoughtful caregivers. Awesome experience that made my day

I worked with 2 wonderful associates Kelly and Babes. They were very caring and helpful. They were very understanding when I had an issue and went above and beyond to help me solve the problem I was having. Excellent customer service and I would gladly come back again if I needed storage again. :)

Very good experience renting from them. Alex was very helpful making sure I had the unit I wanted. Stepped me through the contract and taking note of my handicap, made sure I was pleased with the location of the unit in the building and all the access points. Thanks Alex!

Fabulous service, wonderfully welcoming, and great to work with. I was without my phone on the day of move-in and ended up going to the wrong location on 196th street for my reservation. Babes made a quick call and got me into a unit at this location - AND we were able to get a larger unit, which was undoubtedly necessary. Babes and Alex are so friendly and professional, and I've only ever experienced great service from other employees while there. Thank you for being stupendous!

This place is infested with Rats. They will not support insurance claims. Run from this place

Kel was very helpful. Made my moving experience much better. Thanks!

Awesome location, Great prices and great staff Chris and Alex are amazing they answered all our questions and was very helpful. They made the process so easy for us. They also reassured us that our items will be safe. Very helpful if I could give 10 stars I would. I highly recommend this location!

It was late in the day just before the office was closed but the 2 representatives were more then helpful and congenial and stayed to help get me set up with a new storage. Bring the 4th of July and I'm sure they had more important plans with their families but instead went above and beyond any customer service I've received. You should be VERY PROUD TO HAVE BABES AND KELLY represent your facility, I know my brother and I have had the great pleasure in their assistance and friendly relationships. Babes stayed beyond closing to assure that I was set up completely and satisfied through our my whole experience

Babes was very helpful, friendly and stayed past closing to explain the whole process.

What more can i say about Babes and Alex. They did a great job renting me a storage unit and sharing all the right information about pricing, payments as well as moving and storage supplies i may need. thanks guys see you soon!

Went today to get a storage unit and Babes treated me so nicely and was super sweet!!!

Great staff and this is one of the few with a well maintained building. Horrible corporate policy.

Babes is the best and she always cracks me up

Babes was excellent. Great customer service, attentive, and more than helpful.

Babes, Alex, and Thomas were very helpful getting us set up with a storage unit. Facility was very clean and secure. Highly recommend.

As soon as I entered your office, I was immediately welcomed by a gentleman at a computer. He told me his name was Alex. I responded with my name, saying that I had made a reservation for a storage unit. He quickly brought up my information on the computer while I sat down. He started by having me verify the information on the papers he was sent and asked to see my driver’s license. After that, he asked if I wanted to see the storage unit that was available. While there, Alex discussed with me if I thought the space would be large enough for what we needed. I decided it would be large enough. Then, Alex showed me the lock for the unit and how it worked. We locked the unit, and I was given two keys for it. We returned to the office so that he could discuss options for paying the monthly bill, insurance, and other agreements. He explained the need to have insurance, so I selected the amount that I thought would cover the stored merchandise. I read and confirmed the agreements and decided on auto pay. Alex efficiently set everything up. Before I left, he gave me a card with my access code and a card with his name, so that I could call him if I had any other questions. Alex was kind, friendly and professional.

Excellent service, Babes put you at ease and very pleasant to deal with.

Wonderful people and excellent customer service. I never thought I'd need storage and they made the sign up process very pleasant. Very glad I chose them.

I had a great experience working with the staff Babes & Julie at public storage. They were a great help and very kind. I got a good deal on a great storage unit and I would use public storage again in the future. Coming back from my deployment today. I lost my personal lock on my storage and the district manager Lisa was able to help right away. I'm very happy she was in the office to help me. So big thanks to Lisa!!!

Babes was great! Very safe and clean facility.

I cannot believe this property and their ridiculously strict policies/rules. Last wknd while looking for the equivalent of a needle in a haystack in my unit I lost track of time and attempted to leave the premises 10 mins after closing (9pm). I was shocked when the screen read "denied; area closed" and the gate wouldn't open... I was further shocked when I tried to call the security company whose name was on the door of the building (which by the way did not lock up and remained open the entire 2+ hours we were stuck there) & after given the run around of 2 more phone numbers that were useless, was told that their policy was to leave my car there and come back in the morning. When I asked how I was supposed to get out they told me to hop the fence!! Wow?! I can only imagine the potential accidents and liability that would follow and cannot believe a corporation of this size would actually state something so ridiculous as their policy!! Adding insult to injury when I attempted to access my unit the next day my code was suspended and a 2nd lock was placed on my door so I couldn't get in. I was reprimanded for not leaving the property on time like a child... Oh and forgot to mention we set off the alarm 4x while locked inside the gate and no one ever came or responded in any way. I will be vacating this property at my earliest convenience... I've rented from several public storage facilities in the past and have never experienced anything like this before... This was not the first time I had my code not work.... They suspended it several times prior for minor things like following someone in the gate without entering my code, or having a friend come up to the unit to help me without adding them to my account or escorting them up.... Wow really? How can you be so strict with policies yet when a break in alarm sounds NOTHING happens... Makes absolutely no sense whatsoever.

Babes, Thomas and the district manager are so nice and helpful. They went out of their way to help me when I lost the key to my lock. There are a lot of storage places to choose from, I definitely recommend this one!

Babes & Thomas rule !

Babes I really appreciate your services and thank you for service me

Babes and Thomas were very accommodating and patient in showing us around and explaining the different options.

Good price good security safe storage

Babes was amazing! She stayed late and waited for me to make it in time to set up my storage. She explained everything thoroughly and has excellent customer service. She is friendly kind and went above and beyond. Thomas was also very helpful . I would totally recommend this place!

I have been to a few Public Storage facilities and by far this one is the best. I was in a situation where I needed short term storage for a claim incident that included construction and the people here were great to work with and were able to help me out in a pinch. I would highly recommend using this facility. If I ever have a need for a storage facility this is the one I would be coming back to.

Julie and Thomas are Amazing!! They have always been super helpful and friendly!!! Would highly recommend!

Excellent place nice and clean andThe people are very helpful

The staff was very friendly and answered my questions. My first impression was a car sales lot. They were quick to say that the unit I was interested in was the only one left. I told them I needed to make confirmation with help to move and they said It may not be available. I explained if it wasn't available then it was meant for someone else and I will look elsewhere. Now another unit was available. Then I felt pressured to do a feedback review. I'm thinking you don't want that from me right now. Your concern and focus is your customers needs. You don't know what someone maybe going through for needing your services. You're a storage facility not a car lot because that's how I left there feeling. Keep up the friendly atmosphere but change the approach and be trustworthy.

I have always gotten good service with public storage. Thomas and Babes were wonderful and helped me with my issue (not their fault but my own). Usually I have to wait a few days with other companies to get back to me on an answer but they only took a few hours.

Babes and Thomas, Babes was terrific and very helpful! The process for getting a unit was seamless and she talked me through every step. Emoyees like Babes and Thomas make stressful transitions much easier. Thanks much.

Babes and Thomas were so helpful! They found me the perfect unit that was just the right size for my needs, got me set up with boxes and everything else I needed to move and even did it all with smiles on their faces! I couldn't ask for a better staff to interact with! :)

Very nice manager, lovely Filipino lady , attentive, explained options for possible move from another storage. Gave price comparisons. A very pleasant experience overall and seriously considering a climate controlled unit possibly next month. Place looks clean and well maintained. I better hurry because this property is prime!

Babes perfect service she helping all my need great customer service now is right okay

Babes, Thomas, Henry service was amazing and very helpful and this is a great location to store your things!