Public Storage Self-Storage Units at 6850 South 238th Street, Kent, WA

I wholeheartedly warn anyone thinking on putting their belongings here to think twice before you do so. I have lost EVERYTHING in the storage unit, they have a terrible rodent infestation in the place, zero accountability. DO NOT, I repeat DO NOT put anything you cherish here. I just spent over $500 to have all my ruined personal belongings thrown in the garbage with a waste removal company. Please, do not put your belongings in this place, unfortunately these companies can get away with it and all I can do as a consumer is to warn anyone else to not use this facility. I have used many storage facilities in the past, this one is by far the WORST. UPDATE: To add insult to injury the HORRIBLE “insurance policy” and customer service I have received ever since, they cover only a laughable $250 for all my loss with a $100 deductible. The letter went straight to the paper shredder.

DO NOT RENT HERE OR WASTE YOUR MONEY. WORST LOCATION EVER! Read below for more Worst storage company. You can never get a hold of anyone when you're need of assist, on top of that, their automated system puts you in an infinite loop without any way to contact a live agent. Also got my unit broken into and they didn't provide any details or surveillance videos. Rat infestation is huge. Lots of rat poop our first month or renting. Now their gate is wide open. Been trying to get a hold of someone. Lack of security and safety even though the cx service agent said that safety and security is their TOP PRIORITY. Right..... Smh

Great Service very knowledgeable and helpful

Great experience with Nikki she made the process very simple

Excellent customer service

I think the property managers name was MYCHELLE with a Y. She is awesome nice polite, understanding and ready to help Customer with any kind of situation. You guys picked a good one.

All I can is RATS. The infestation is ridiculous. They destroyed everything I had in the storage. Never using an outside storage again.

Nikki and Amber are very helpful and professional. Wonderful experience!

Rats wherever, rats will eat your things, don't storage here

Nikki helped me find the perfect storage that fits my stuff in and she has good customer service.

Today, We Received The Best Service From Nikki. She's Such A Bright Spirit And She Was So Helpful And We're So Satisfied With The Services Storage Unit

Nikki was welcoming and helped me figured exactly what storage I needed for my items. Thank you Nikki you rock!

Bought a storage unit, walked in, and got poked with a drug needle and therefore refused the unit and was told I would have to still pay for it. MAYBE A BETTER IDEA WOULD BE THEM PAYING FOR MY DRS BILLS.

Ron deliver excellent customer service. The experience has been great. Good job. Thank you.

Nikki the best employer

Excellent service

They increase price every 5 months. The increase can be 50% Or higher. The worst storage. Don’t use it. I would give zero rate if I can. and it’s not secure. They had break in 4 times in one month. This company doesn’t care about customers, they just want get money from you.

when moving into the storage unit I found the unit was not 5' x 10', it looked small and when I measured the unit, it was 4'6" x 9'2". was rather disappointed. I was also told by another renter that the place was infested with rodents. His mothers couch had rodent droppings all over and in it, the couch was destroyed along with many other of their items. and lastly, I was unaware that you could not follow someone in thru the gate, I learned very quickly that is a no no. the man who works behind the counter, came flying up in his vehicle on me and my friend and he immediately started berating my friend assuming it was my friends unit and that he was the one driving and completely dismissed my presence, he was very hostile and confrontational. There was no professionalism in that encounter. I hope he doesn't treat others like that.

Kiki was so helpful today she was professional and such a joy to work with. Thank you Kiki for all your hard work you are greatly appreciated!!

Public storage they ripped you off for stuff you don't need too expensive all of them are

Thank you Alfred. Great customer service.

Horrible conditions. Rats or mice chewed through, pooped on, and peed on all my late father’s stuff that has only been in here for a year. No food, no drinks. But they still infested my unit. Most of the stuff had to be dumped. I was only able to keep a few sentimental items that I’m still going to have to thoroughly disinfect. I’m so distraught.

I’ve rented here for about 4 years now. Our first unit had mice or rats, after reporting it we noticed they put traps out around the entire property, this was appreciated. We are now in our second unit, and were notified the morning of 12/11/23 that our unit was broken into, the lock was cut. Upon arriving, my husband had to buy another lock in order for them to let him into our unit. Although, my husband stated that we had another lock of our own. We were also notified that the gate was ran into and not working, so was wide open. An employee let us know that they closed it at 9pm when leaving. Our unit has never been broken into, but I feel it's likely due to the gate being open or compromised and could have happened during the day. I can't be sure of course. I was told there is no estimate for when the gate will be fixed. Both keypads for the gates were also broken, which has happened before…Gratefully nothing was stolen, from what we could see (as of right now), but we found drug perophinelia, and our boxes were ransacked and stepped all over and some caved in. It's all very unfortunate and we will be having to move storage facilities after Christmas. The employees are always kind, but this facility has always struggled since we started renting and for near $200 I can’t justify so many things going wrong. It’s also not fun paying for a whole new lock when the entire gate is open for anyone to quickly come in and out.

Great administration 👍

This place is horrible!! There are people staying in their units! My unit was broken in to. There is a HUGE rat infestation here. Please, take your business elsewhere!

Great experience 😃 thank u Jackie !! Great work 👍

Very clean and secure. The staff is great to work with! Great location! If you need extra storage then I highly recommend this place!

Very professional and kind. Heart warming!

Jeff was the consummate professional and explained every part of the rental process and helped me cancel a previous space and then rent a new space that was a closer match, geographically. Thank you, Jeff, and Public Storage, for making my move much smoother.

Jeff at the desk was very very helpful and polite, set up online was easy, intuitive and quick, and they opened office promptly at the posted time of 9:30. Cameras onsite and sturdy locks so i feel safe leaving my belongings in my unit, and easy to use secure gates! Couldnt be happier with my experience today :)

I’m very happy for Teuila worker in public storage is very nice received costumer and make good job

Yes 270 dollars a month for a 10x10 is ridiculous.

Very friendly, great customer service!

Costumer Service was very good. Teuila was so very helpful and kind to answer all of my questions.

Friendly and nice team here. Very welcoming and helpful. Also, the public storage app was easy to use and get into the gate with the remote access. Highly recommend the app for tracking payments and access in and out.

Hi Ron is a very patient employee and he provide professional help. I'm very satisfied in his service. Thanks

Lindy is the best customer service ever