Public Storage Self-Storage Units at 8611 S 222nd Street, Kent, WA

Chariesse and Ron was fantastic and their teamwork at the location is always awesome and spotless. Gives customers ease.

Charesse was so easy to work with and made the process really smooth. The rates are fair and she really took the time to explain all my options to me to figure out the right size space for me. Best customer service!!!! Highly recommend!

Customer service was outstanding!

Chariesse was amazing and extremely patient with me. She has excellent knowledge of the space and the products and was able to answer all of my questions. Thank you 🙏

Chariless Was very nice, very professional.Very work with I.Wish they had more sells associated like this.Young lady.I really appreciate she was at public storage.Very nice lady recommended her to many people.She asset to your company

Great customer service. I vacated one of my units; Charisse proactively called me before I even had time to notify them, confirmed with me and took care of the move-out without me having to lift a finger. Recommended.

Very helpful thank you

I was very happy to talk to Charles's she is a great person and professional

Chariesse was helpful and knowledgeable! The place is clean and well kept.

Charisse was amazing property manager. Customers service was awesome and very helpful. Definitely recommend

The lady the works the office is sweet and very knowledgeable about the system. Hands down super easy to talk with about my issues. I even changed my locks one night and the next day I got a call asking if I did change the locks on my unit. So her walk around she’s super observant!!!! Thank you

Excellent location and incredible service. Ask for Cherise to the get the best service you would hope for!

Excellent service always helping me

Charisse is the best manager, super responsive and made me feel like a family. Loved my time with this storage!

The staff here is wonderful, they are responsive and knowledgeable about rental space and the contract. They have enhanced security and are mindful of the property maintenance.

Chariesse has always been very helpful and friendly. Property is clean and well maintained.

I told management I would leave an honest review so here is my new update. Our experience renting here wasn’t great. From the day we got our storage unit we were told the light did not work. By the time we got a new unit elsewhere it did not work and we were told it was “last priority. Also the unit was an odd shape due to a second welded door, so the unit was actually not the size listed. You lose significant space where that door was placed. The unit was also infested with massive spider nests the size of a small dog bed and stink bugs were thriving in the unit. Almost every other day, Charisse had some sort of misunderstanding from assuming things she thought she saw in the cameras so we left a review about being micromanaged and management was quick to get a hold of me. At first management agreed that the light was an issue. They told us that they would take $50 off our next bill. They asked that I take my review down but like I told them, I was going to edit it, but I would be leaving an honest review. They only took off $25 and avoided our call. We got no call back and when we decided to move Charisse came up to us to tell us that they had somehow lost the number we have been communicating through. I have zero time to raise grown adults. And I have zero tolerance for extortion especially extorting us for a review. The final straw was the email they sent the day we decided to move storages. They couldn’t contact us back for our agreement, or call back after we left voicemails but they were quick to email us saying that they were raising the price on the unit for no reason with less than a months notice. We didn’t need any of this negativity from a storage unit that’s dangerously falling apart and always getting trashed going into the new year. We found a unit twice the size and height with not only a light but electricity for less than we paid here. It is very overpriced and there is constantly police and crimes happening right outside. The gate had endless issues and the app only gives us issues at this location.

We chose this public storage facility to store our entire apartment during a moving transition, trusting it based on its reviews. However, the experience turned out to be an absolute nightmare. When we were ready to move into our new place, we discovered rat droppings, urine, and extensive damage to many of our belongings. Our couch, dining chairs, and numerous personal items were either chewed up, or covered in feces/urine. It was heartbreaking. We removed whatever we could salvage the same night out of fear of losing more. I called the facility on Wednesday evening to report the situation and didn’t receive a response until Friday. While the customer service agent or manager(not sure) was polite, the solution offered—using a small trash bin on site(only if they fit) to dispose of our ruined items—was inadequate and left us feeling unsupported. The facility’s insurance policy was another letdown, as it only covered up to $250 for any damage caused by “vermin’s” with a $100 deductible. This barely made a dent in our losses especially with losing a $1,500 couch. (I added some screenshots from videos sent to insurance.) We ended up hiring our own junk removal service to dispose of the damaged items, costing us $300 out of pocket—better than the $750 fee the facility said they’d charge. Still, it added insult to injury. What’s worse, after speaking with two other tenants, we learned they’ve experienced similar rodent issues and damage to their belongings. This experience was extremely disappointing and costly. If I had seen honest reviews about these problems, we would have gone elsewhere. I don’t typically leave reviews, but I hope this helps others avoid the heartache and frustration we went through. Think twice before storing your belongings here!

Charriese was awesome

Chariesse was helpful excellent space and property

Great customer service, Nikki was great!

Everything stolen and they refused to reimburse us. Taking them to court. Stay far far away.

Chariesse is literally Soo helpful! She stayed to make sure I got into my unit and even helped me get access online to my ID , she was very kind and understanding...thank you Soo much!!!

Chariesse gives excellent service and answered all my questions.

Chariesse is the best!! She got me into a unit a couple months ago at a great rate, was really helpful, and made the entire process easy. I recently had an issue with one of my locks and she explained and recommended a much better alternative. She has always taken care of any issue for me professionally and quickly. You can tell she cares about her job and that property, along with the people and their possessions there. Thanks again, Jason.

Chariesse is friendly and professional. She answered all my questions with knowledge. The facility is clean and the units are nice. I will recommend this place to family and friends for their storage needs.

Chariesse was very professional. Good communicator and punctual. She was able to answer all the questions and concerns I had.

Manager is attentive. Property is clean and well maintained. Everything was secure and I had no issues.

Got my storage and Charisse was a great help showed us all around and very attentive and helpful......

Very good service

Charisse was wonderful to work with, and the storage units are nice!

Chariesse helped me when the lightbulb at my unit stopped working, excellent customer service at this location, which is why I picked this one above other storage facilities 😊👍🏽

Mychelle she is the most nicest understanding and compassionate person I’ve ever worked with at public storage she is a true keeper

Outstanding customer service

Very friendly,helpful and professional……

Audra was very helpful and got me a great deal on a storage. Thank you so much!

Chariesse, was awesome! I got the wrong size unit and she helped me upgrade quickly with no problems! Super sweet and professional!!!!

Laura was excellent help, very courteous and professional.

Thank you Charisse for explaining everything and keeping it simple. Like I said your customer service skills are awesome.

Chariesse is very knowledgeable and gives fantastic customer service

CHARIESE ANSWERED ALL MY QUSTIONS AND WAS VERY KNOWLEDGEABLE.

CHARIESE ANSWERED ALL MY QUSTIONS AND WAS SUPER FRIENDLY!

Fantastic customer service from Chariesse! I always see her out and about doing something to make the place cleaner and well kept.

I was taking over a family member’s unit and needed to downsize. Moving units and estimating size requirements was intimidating enough for me to ignore it for a few months. My intimidation was unnecessary, as I learned after calling the Public Storage office for this location. Chariesse was truly helpful. She eyed my previous storage unit and items and set me up with a new, more appropriate unit in about 20 minutes. Awesome service, and to top in off, this was all on Easter Sunday. The facility itself is nice and secure, but as with most purchasing decisions I make, it comes down to the people.

Chariesse and her supervisor were super nice and were able to walk us through the entire process. They were very attentive and patient. Nice service!

My move in was amazing Kiki was very informative and showed amazing customer service

Kiki was the best

Outstanding customer service and very helpful. Thank you Chariesse!

Best customer service ever , very knowledgeable, and friendly property manager Chariesse!! 😀

Kiki was a lot of help, which made the process very easy. No stress, no worries

Kiki is a amazing manager , she has very Good customer service and she helped me with my storage needs.

Mychelle at Public Storage is fantastic! She made reserving storage super easy. Her knowledge and friendly attitude made a big difference. Highly recommend her service!

Fantastic staff, clean property, nice units great prices. 👍👍

Yesterday I arrived to this facility at around 1pm for my check in and the office was closed despite business hours being 9:30 - 6pm according to the website, corporate and their phone customer service reps. I went to another public storage to be checked in, came back, unloaded my furniture and was done around 5pm. Still there was no one at the office.

Decent storage facility. My only complaint is the access hours! You can only have access to your storage unit until 9pm. I would think that with how long public storage has been around that they would have extended their hours, to a later time, by now to accommodate more people’s schedules.

One of the best public storage I have used Teuila is one of the best manger too thanks for your kindness and help Teuila.

Teuila is the best!! Very kind and helpful staff, she made the whole process stress free and her personality made my day shine so much brighter! She deserves a raise!!

Amazing customer service! I worked with Teuila throughly the day to resolve a account issue. After troubleshooting throughout the day we were able gain access to the account and gets storage unit set up. Teuila was patient and responsive throughout this process, thanks again!

Servicio al cliente muy amable. Gracias teuila por ayudarme a encontrar el espacio que necesitaba Muy profesional ,.

Received exellent services from Teuila. Went out of her way to help.

Nice experience

Very friendly attentive staff Very good service Tauila

Teuila Good manager she always likes to help her clients to solve any professional problem in her work

Teuila was so wonderful! She made my entire experience at public storage a wonderful one. It was smooth, just absolutely seamless the entire time! She was incredibly helpful every step of the way, the facility was always kept clean, when it came time for moving out of my until Teuila was there every step of the process explaining things extremely, she was so thoughtful, so incredibly helpful and she made the entire process SO easy. Thank you!!

Teuila is a wonderful manager. Great customer service and amazing personality. Best experience i have ever had with any service.

I love the fact that it is truly secure, clean, and the lady there is awesome she really knows her stuff and I love the fact she personally reaches out to make sure everything is okay and that your comfortable and satisfied with services.

Absolutely loved the customer service by teuila she was a big help to me. Especially because it's my 1st time ever at a storage company. Teuila made me feel comfortable that my things were in good hands, she answered all my questions and concerns. And walked me to my unit to see if everything was to my liking, also showed me how to open the Gate thru my phone. ⭐️⭐️⭐️⭐️⭐️ Thank you so much teuila

Teuila was so sweet and helpful! Wonder person!

Updated review: Teuila and Shelby I stopped by, to pick up a few things for work, and they were very helpful with my questions. Very professional, and quick, to assist me. But more importantly, they were quick to resolve the issues I was having. Came in to make a payment, and Nolie Estrava was very helpful and quick to assist me at store 26805. It was very pleasant to see a business like this taking the extra mile to make it's customers feel at home.

Great front desk staff and I was well received.

Teuila is really good at her job helping me out and always leading me in the right direction thank you

Teulla was very helpful and brighten my day

I'll tell you what teuila is awesome I had problem using the gate and getting into my unite she stop everything she's doing and help me out speak respectful and humble with a good attitude thank you teuila I wound not got ir done without you agian thank you

I needed help with a storage and teuila was extremely helpful with helping me out and literally went through everything with me she really good and patient thank you teuila

Teuila is so helpful and honest we need a need like her thank you !!

Teuila is awesome!!

Teuila is very kind and understanding always go out of her way to help others she deserve a raise for doing all this extra work thank you teuila

Unsafe. Had my unit broken into twice in less than six months! Told it “seldom has happened” zero processes or protocols in place by management to rectify, appease or or manage on behalf of the customer. And they still charged me full rent?? No idea what I’m paying to store..: the junk they left behind? Once I get my remaining belongings out - I will never use a Public Storage brand company again.

Nice, friendly staff & clean, well maintained facility

We've had a place here for several years but the price just keeps going up and we've had to find another location that is not so expensive.

Management at this property was very helpful teuila was the best customer service ever here thanks

Nos atendió muy amablemente Teuila exelente atención

UPDATE: District manager called us to "make things right", gave no reasoning or insight into how this could have happened, and offered us a $150 refund for one month rent (that never came). Seriously, go elsewhere. Would strongly discourage using this facility. Our storage unit was broken into and we had many valuables stolen. No one ever informed us there had been a break in and we only found out when we opened the unit. When we told management what happened she pretended to be shocked and told us that they would go through all of the security footage, only to tell us later that the cameras were off during the time of the break-in?? That seems like something you’d remember or reach out to your renters about. It honestly felt like it was in inside job with the management there. They were shady about details of the break-in, didn’t inform us that there was a break-in, and were not helpful at all after we found out. Save your money and your possessions and rent from somewhere else. SUPER SHADY.

I would recommend the facilities and great location and the ladies who work in the office Teuila and Shelby , thank you for always taking great care of customers and specially when I have questions or any concern you always there and available to help me out . Five star to you !!!

Super clean and respectable place. Actually get good safe vibes from the place. A little higher priced than the other places in town but you get it back in overall, accessibility, value and piece of mind. I recommend this facility to everyone if they are able to afford a little bit more than the cheap guys.

Teuila was so professional and helpful! It was my first time renting a storage unit and she was so helpful and made the process so smooth. She was patient with me and all of my questions and offered to show me the size of the unit prior to agreeing to it to make sure it fit all of my needs. I visited multiple locations prior to deciding on this location and she was by far the sweetest and most knowledgeable person I spoke to. If anyone is in search of a unit go see her!

Good and safe storage,no break in to store stuff,see property manager Teuila she take good care.

Very friendly and easy to move in

Teuila was extremely helpful every step of the way. She walked me through the whole process of renting a unit and even showed me the best place to park for closest access. Employee of the year award goes to Teuila!!

Teuila was amazing. I went to a public storage and waited 30 minutes to get no help. I searched this location and was greeted by a smiling face. Teuila even showed me the unit space to make sure my needs would be met. A super thank you Teuila!!!

Teuila was very helpful today and friendly. I'd highly recommend her. She's a professional too

Hands down! Teuila, is the best person I've ever dealt with at a storage facility. She was WAY more knowledgeable than the last person there. Also, I felt she genuinely cared about me and what we talked about. You will, for sure, be in good hands if you go there and meet her.

When I initially signed-up for my storage unit , I didn’t realize how terribly easy it would be , they have an online process that’s a no brainer , software is outstanding, Bluetooth access from your cellphone upon entry . How convenient is that . Very informative and friendly customer service rep Teuila made even better with things I should know and giving me directions to my unit . I highly recommend this company if you’re looking for a storage. It couldn’t have been a better experience.

I've been with this public storage for a while now and I've never been so satisfied with service here Teuila offers! She is very understanding and people person!

Teuila was amazing in helping me with my storage needs. I love the friendly energy and helpful spirit!

Good price, nice location (right next to the freeway yet tucked away from view and easy access) friendly service - Tess obviously takes pride in her job here and she always remembers my name. The only thing I wish different would be the hours of accessibility, though it is quite difficult to find a 24 hour storage facility and I believe it may have something to do with corporate decisions beyond their control. Updated Review: I'll leave this at 4 stars because some of the staff on site is great but the company could be better. Teuila was friendly and helpful and she earned 5 stars from me but corporate gets 2.5. In the time I've had a unit here the company has raised the price multiple times (enough for me to have lost count). One time they ever raised the price by ~$65 (without notice), then sent me an notice saying "We've lowered your price (by ~$20), you're welcome!" So they quietly raised it by $65, then lowered it by $20 and played it off like they were giving me a deal, kind of shady. It also takes a while for them to schedule services. There's no light in my current unit, my last one didn't have a light either and it had a faulty door that was a hazard. It was hard to open and almost fell on me a few times. After several months and multiple requests they finally fixed the door.

Спасибо за услугу! Очень хорошо работают! Teuila она работает очень хорошо и оперативно, спасибо вам огромное ))

Tuila is awesome! Very sweet and helpful!!

Outstanding customer service, Teuila is was very helpful and made our move in simple.

Tequila was a great help for me and she is doing a great job

I needed a good, safe, and secure area to store our furniture while in between moving, and this place was it! I appreciate the helpful staff, Hailey, and teuila. Highly recommend :)

Front desk was amazing with assisting us with obtaining the perfect unit.

Teuila is so very helpful she really makes my day easier when I encounter her presence, she's a real people person easy to talk to.

Teuila made it so easy to get a storage and was very fast with getting us through the process.

Acquiring a storage couldn't have gone smoother. No hassle whatsoever, Teuila was very nice and overall the interaction felt very professional. 5/5 would recommend.

Teuila was super amazing!! Top notch service delivery. If you need great customer service while renting a storage unit, I strongly recommend Teuila at Kent Public Storage at 8611 S. 222nd Street.

New comment: Teuila Thank you for all the help on getting a good price and setting me up with a new and bigger storage. Provided me all information needed and made the process really easy. Old comment: Very helpful and friendly, looking to help any way possible. Gave me all information needed and made the process really easy. It really helps tremendously when you just moved here and you are rushing to settle in to your new home. Thank you Angie and Talo for all your help!!

Thank you for the great service Teuila

Excellent customer service I received from Nolie Estrada . Problem solved. Thanks.

Store manager T was very nice and was acting like a friend would. Very comforting. The place is a little hidden.

Great manager, clean facility. Need to have mid-month payment options for those who only receive one paycheck a month midmonth. Hard ti believe a corp the size of Public is so inflexible.

Best price and suggestions ever have for business and the guy are chillin too.. Recommended for everyone.

No problem register up online and good communication with office manager. Just forgot to give the code for the indoor storage unit other than that.

Praise where it deserves, I received top-notch customer service—explicitly dealt with Lori and Jane in multiple locations—providing knowledgeable and courteous service. This facility stood out to me for cleanliness, 9:00pm access and safety as one day I placed my lock incorrectly and Jane noticed it while walking the property. She communicated it to me and secured my belongings until I could come back the following day. Superb, thank you!

Able to get in & out without much difficulty.

Very unhappy with the service I received today. I bid on a unit that was up for auction, and immediately after getting off of work, I wasted 45 minutes in traffic trying to get here before they closed at 6pm. When I realized it would probably be within 5 minutes of closing before I reached their location, I called Public Storage. There is no local # to reach an actual person at this location, so when I called the listed # the customer service representative assured me I would be able to make the payment I was required to make in order to secure the unit I bid on, even if it was within a couple minutes of closing. Of course when I finally arrived about 4 minutes before closing, the gentleman working behind the counter, told me it would take way too long, and said he wouldn't do anything to help tonite. He told me to just come back tomorrow morning,; and was extremely rude about it. When a unit is won through auction, 48 hours is all the time you are allowed to clean it out completely or lose your deposit; and that is time that I no longer have available in order to fulfill my obligation. The rude and dismissive way I was treated, as well as the misinformation I was given by the customer service rep was surprising to say the least.

Easy to reserve a unit online and get an access code. No hassle auto-pay every month. Property manager were very helpful when we moved out to insure everything was okay.

Booked online and visited space. Was able to meet Jane, property manager. Great customer service. Answered all my questions. Was friendly and informative. This facility checks all the boxes.

This guy is great at helping you!

Nole Estrada was great and got me set up very quickly.

I had a little trouble with setting up the auto-pay on my account. Nolie Estrada was the manager at the unit that day and was very instrumental in helping me set up the auto-pay. He was very professional and pleasant to deal with in solving this problem.

Teuila noticed that my storage wasn’t fully locked and made a call to me to make sure I lock it asap, it nice to know that employees of this facility go that extra mile and do walk around to make sure everything is locked and secured. Thank you so much for your excellent work.