Public Storage Self-Storage Units at 8611 S 222nd Street, Kent, WA

Very friendly attentive staff Very good service Tauila

Teuila Good manager she always likes to help her clients to solve any professional problem in her work

Teuila was so wonderful! She made my entire experience at public storage a wonderful one. It was smooth, just absolutely seamless the entire time! She was incredibly helpful every step of the way, the facility was always kept clean, when it came time for moving out of my until Teuila was there every step of the process explaining things extremely, she was so thoughtful, so incredibly helpful and she made the entire process SO easy. Thank you!!

Teuila is a wonderful manager. Great customer service and amazing personality. Best experience i have ever had with any service.

I love the fact that it is truly secure, clean, and the lady there is awesome she really knows her stuff and I love the fact she personally reaches out to make sure everything is okay and that your comfortable and satisfied with services.

Absolutely loved the customer service by teuila she was a big help to me. Especially because it's my 1st time ever at a storage company. Teuila made me feel comfortable that my things were in good hands, she answered all my questions and concerns. And walked me to my unit to see if everything was to my liking, also showed me how to open the Gate thru my phone. ⭐️⭐️⭐️⭐️⭐️ Thank you so much teuila

Teuila was so sweet and helpful! Wonder person!

Updated review: Teuila and Shelby I stopped by, to pick up a few things for work, and they were very helpful with my questions. Very professional, and quick, to assist me. But more importantly, they were quick to resolve the issues I was having. Came in to make a payment, and Nolie Estrava was very helpful and quick to assist me at store 26805. It was very pleasant to see a business like this taking the extra mile to make it's customers feel at home.

Teuila is really good at her job helping me out and always leading me in the right direction thank you

Great front desk staff and I was well received.

I needed help with a storage and teuila was extremely helpful with helping me out and literally went through everything with me she really good and patient thank you teuila

I'll tell you what teuila is awesome I had problem using the gate and getting into my unite she stop everything she's doing and help me out speak respectful and humble with a good attitude thank you teuila I wound not got ir done without you agian thank you

Teulla was very helpful and brighten my day

Teuila is very kind and understanding always go out of her way to help others she deserve a raise for doing all this extra work thank you teuila

Teuila is awesome!!

Teuila is so helpful and honest we need a need like her thank you !!

Unsafe. Had my unit broken into twice in less than six months! Told it “seldom has happened” zero processes or protocols in place by management to rectify, appease or or manage on behalf of the customer. And they still charged me full rent?? No idea what I’m paying to store..: the junk they left behind? Once I get my remaining belongings out - I will never use a Public Storage brand company again.

Nice, friendly staff & clean, well maintained facility

We've had a place here for several years but the price just keeps going up and we've had to find another location that is not so expensive.

Management at this property was very helpful teuila was the best customer service ever here thanks

UPDATE: District manager called us to "make things right", gave no reasoning or insight into how this could have happened, and offered us a $150 refund for one month rent (that never came). Seriously, go elsewhere. Would strongly discourage using this facility. Our storage unit was broken into and we had many valuables stolen. No one ever informed us there had been a break in and we only found out when we opened the unit. When we told management what happened she pretended to be shocked and told us that they would go through all of the security footage, only to tell us later that the cameras were off during the time of the break-in?? That seems like something you’d remember or reach out to your renters about. It honestly felt like it was in inside job with the management there. They were shady about details of the break-in, didn’t inform us that there was a break-in, and were not helpful at all after we found out. Save your money and your possessions and rent from somewhere else. SUPER SHADY.

Nos atendió muy amablemente Teuila exelente atención

I would recommend the facilities and great location and the ladies who work in the office Teuila and Shelby , thank you for always taking great care of customers and specially when I have questions or any concern you always there and available to help me out . Five star to you !!!

Super clean and respectable place. Actually get good safe vibes from the place. A little higher priced than the other places in town but you get it back in overall, accessibility, value and piece of mind. I recommend this facility to everyone if they are able to afford a little bit more than the cheap guys.

Teuila was so professional and helpful! It was my first time renting a storage unit and she was so helpful and made the process so smooth. She was patient with me and all of my questions and offered to show me the size of the unit prior to agreeing to it to make sure it fit all of my needs. I visited multiple locations prior to deciding on this location and she was by far the sweetest and most knowledgeable person I spoke to. If anyone is in search of a unit go see her!

Good and safe storage,no break in to store stuff,see property manager Teuila she take good care.

Very friendly and easy to move in

Teuila was extremely helpful every step of the way. She walked me through the whole process of renting a unit and even showed me the best place to park for closest access. Employee of the year award goes to Teuila!!

Teuila was amazing. I went to a public storage and waited 30 minutes to get no help. I searched this location and was greeted by a smiling face. Teuila even showed me the unit space to make sure my needs would be met. A super thank you Teuila!!!

Teuila was very helpful today and friendly. I'd highly recommend her. She's a professional too

Hands down! Teuila, is the best person I've ever dealt with at a storage facility. She was WAY more knowledgeable than the last person there. Also, I felt she genuinely cared about me and what we talked about. You will, for sure, be in good hands if you go there and meet her.

When I initially signed-up for my storage unit , I didn’t realize how terribly easy it would be , they have an online process that’s a no brainer , software is outstanding, Bluetooth access from your cellphone upon entry . How convenient is that . Very informative and friendly customer service rep Teuila made even better with things I should know and giving me directions to my unit . I highly recommend this company if you’re looking for a storage. It couldn’t have been a better experience.

I've been with this public storage for a while now and I've never been so satisfied with service here Teuila offers! She is very understanding and people person!

Teuila was amazing in helping me with my storage needs. I love the friendly energy and helpful spirit!

Good price, nice location (right next to the freeway yet tucked away from view and easy access) friendly service - Tess obviously takes pride in her job here and she always remembers my name. The only thing I wish different would be the hours of accessibility, though it is quite difficult to find a 24 hour storage facility and I believe it may have something to do with corporate decisions beyond their control. Updated Review: I'll leave this at 4 stars because some of the staff on site is great but the company could be better. Teuila was friendly and helpful and she earned 5 stars from me but corporate gets 2.5. In the time I've had a unit here the company has raised the price multiple times (enough for me to have lost count). One time they ever raised the price by ~$65 (without notice), then sent me an notice saying "We've lowered your price (by ~$20), you're welcome!" So they quietly raised it by $65, then lowered it by $20 and played it off like they were giving me a deal, kind of shady. It also takes a while for them to schedule services. There's no light in my current unit, my last one didn't have a light either and it had a faulty door that was a hazard. It was hard to open and almost fell on me a few times. After several months and multiple requests they finally fixed the door.

Спасибо за услугу! Очень хорошо работают! Teuila она работает очень хорошо и оперативно, спасибо вам огромное ))

Tuila is awesome! Very sweet and helpful!!

Outstanding customer service, Teuila is was very helpful and made our move in simple.

Tequila was a great help for me and she is doing a great job

I needed a good, safe, and secure area to store our furniture while in between moving, and this place was it! I appreciate the helpful staff, Hailey, and teuila. Highly recommend :)

Front desk was amazing with assisting us with obtaining the perfect unit.

Teuila is so very helpful she really makes my day easier when I encounter her presence, she's a real people person easy to talk to.

Teuila made it so easy to get a storage and was very fast with getting us through the process.

Acquiring a storage couldn't have gone smoother. No hassle whatsoever, Teuila was very nice and overall the interaction felt very professional. 5/5 would recommend.

Teuila was super amazing!! Top notch service delivery. If you need great customer service while renting a storage unit, I strongly recommend Teuila at Kent Public Storage at 8611 S. 222nd Street.

Thank you for the great service Teuila

New comment: Teuila Thank you for all the help on getting a good price and setting me up with a new and bigger storage. Provided me all information needed and made the process really easy. Old comment: Very helpful and friendly, looking to help any way possible. Gave me all information needed and made the process really easy. It really helps tremendously when you just moved here and you are rushing to settle in to your new home. Thank you Angie and Talo for all your help!!

Excellent customer service I received from Nolie Estrada . Problem solved. Thanks.

Store manager T was very nice and was acting like a friend would. Very comforting. The place is a little hidden.

Great manager, clean facility. Need to have mid-month payment options for those who only receive one paycheck a month midmonth. Hard ti believe a corp the size of Public is so inflexible.

Best price and suggestions ever have for business and the guy are chillin too.. Recommended for everyone.

No problem register up online and good communication with office manager. Just forgot to give the code for the indoor storage unit other than that.

Praise where it deserves, I received top-notch customer service—explicitly dealt with Lori and Jane in multiple locations—providing knowledgeable and courteous service. This facility stood out to me for cleanliness, 9:00pm access and safety as one day I placed my lock incorrectly and Jane noticed it while walking the property. She communicated it to me and secured my belongings until I could come back the following day. Superb, thank you!

Able to get in & out without much difficulty.

Very unhappy with the service I received today. I bid on a unit that was up for auction, and immediately after getting off of work, I wasted 45 minutes in traffic trying to get here before they closed at 6pm. When I realized it would probably be within 5 minutes of closing before I reached their location, I called Public Storage. There is no local # to reach an actual person at this location, so when I called the listed # the customer service representative assured me I would be able to make the payment I was required to make in order to secure the unit I bid on, even if it was within a couple minutes of closing. Of course when I finally arrived about 4 minutes before closing, the gentleman working behind the counter, told me it would take way too long, and said he wouldn't do anything to help tonite. He told me to just come back tomorrow morning,; and was extremely rude about it. When a unit is won through auction, 48 hours is all the time you are allowed to clean it out completely or lose your deposit; and that is time that I no longer have available in order to fulfill my obligation. The rude and dismissive way I was treated, as well as the misinformation I was given by the customer service rep was surprising to say the least.

Easy to reserve a unit online and get an access code. No hassle auto-pay every month. Property manager were very helpful when we moved out to insure everything was okay.

Booked online and visited space. Was able to meet Jane, property manager. Great customer service. Answered all my questions. Was friendly and informative. This facility checks all the boxes.

This guy is great at helping you!

Nole Estrada was great and got me set up very quickly.

I had a little trouble with setting up the auto-pay on my account. Nolie Estrada was the manager at the unit that day and was very instrumental in helping me set up the auto-pay. He was very professional and pleasant to deal with in solving this problem.

Teuila noticed that my storage wasn’t fully locked and made a call to me to make sure I lock it asap, it nice to know that employees of this facility go that extra mile and do walk around to make sure everything is locked and secured. Thank you so much for your excellent work.

I truly appreciate the excellent and quality service I received from Tess! She took her time in assisting me with the right size storage as I explained to her my needs; which was exactly what I needed!

I have been a customer of public storage for 9 years. I look forward to seeing Tess every month to pay my bill. Tess is always friendly, happy, professional, she always makes me laugh. They are lucky to have Tess represent their company.

Tess is so amazing. She went above and beyond with helping me find the right unit for me. I’ve rented at other storage facilities and Tess is the reason I chose this Public Storage. ThanksTess!! 😀

Tess is awesome! Very helpful and kind!

Excellent

Tess is awesome. Lovely site. Very clean

The review that is listed below this one is not from myself my account was hacked and a fake review was made by a childish individual public storage has great customer service and it just stinks that people have to be immature. So to public storage yall have been great again sorry.

Angie is very nice severice for us

Tess & Angie are absolutely Wonderful!! They are friendly, courteous & don’t mind sharing a smile or Laugh with customers while doing their job. if your looking for prompt & courteous customer service Tess & Angie @ 222nd site are Terrific!

Tess is a helping person, walked me thru the gate access via my phone, much obliged. Very nice person.

Thank you for all your help tess👍

Very helpful staff. Clean grounds, seems secure.

The staff totally incompetent. Did not even know how to read their own computer screen when it came to billing. Had to call National number to get the correct answer and then go back into their office and put them on the phone with their head office. Only to inform them I was 100% right which took us about 20 minutes of my time what I already knew the answer when I walked in unbelievable

Tess was AWESOME! So nice, quick service & very nice!

Thank you for giving me the opportunity to put in a review for test who was very very professional and very helpful and thoughtful and getting my new storage it was quick fast and convenient and she knew how to maneuver applications and also using my debit payment was very convenient

This place it great! Customer service is very helpful and welcoming. Tess helped us out and explained everything very well. Made us feel right at home! I highly recommend this location.

Customer service here is remarkable! Friendly! Helpful! Welcoming! Clean property, safe and never any issues with other tenants or employees. I highly recommend this facility!

Great customer service!

I have used this storage for three years and have always had a pleasant experience when going onsite to move things in/out of the space. Tess is absolutely amazing and is always a pleasure to speak with.

We've had the unit for several years, and although we rarely went there, we always had good service. In the past month we were getting ready to move out and unfortunately could not find the padlock keys. Of course I was frustrated and annoyed with myself, but I was lucky that Tess was so helpful and patient with us to get it resolved. Our move-out was smooth sailing after that and Tess was there again that day to check on us and wrap up our paperwork when we were done. Thanks.

I moved from the everett public storage unhappy with the rude staff. I grudgingly got a unit next to my place of employment. Expecting simular costumer service skills from the staff. Night and day. Tess was helpful, humerous, and professional. A pleasure to be around. Changed my mind about public storage. 👍👍

Tess and her crew, are very polite and friendly. Also they give me a lot of information about the storage anf the app.

Nice and kind service. Helpful. Tess and staff are great.

Tess,When I walked in she was disinfecting everything and now that is the most thoughtful action as I visit public storage at the very least a dozen times in a month. She's is there best and most efficient public storage employee I have done business with.

Love the people and the service

Tess is Very friendly outgoing and understanding always made me feel comfortable with anything that I could have concern with or just regular convo look forward to visiting with her everytime I come down

I would like to recognize one off the best employee in Kent public storage NAVIA #20239 she is the problem solver, genuine heart and very knowledgeable about the business. thank you very much for your help and doing your best to make sure I enjoy my storage

We had to move in a hurry and the on-site manager, Tess, made the process of getting a space so easy. We filled that one up and Tess helped us get an additional space in a matter of minutes. I have already had several problems with getting my lock open, and Tess has come by with her can of WD-40 and, "Wah-lah!" It opens! For real, though, Tess has been amazing for us in the short time that we have known her. I can't say how nice it has been to relax with THIS part of our move. The payment and auto-pay is incredibly easy. The two spaces we have are both dry and clean and easy to access. From Ced and Lynn, thank you, Tess, for all you have done for us!

My unscheduled visit was met with great professionalism by the staff member Teuila and I actually had a good experience on a bad day... 🙏

Tess was great to work with, super nice and helpful. Unit worked for what we needed it to.

Super friendly staff at this location. Information is clear. Tess calls when I'm late which is super helpful .

I had the best customer service experience with this location. Tess was incredibly helpful and patient explaining my options and answering my questions. I had a lot of questions since I had never rented a storage unit before. Her follow through was amazing. I highly recommend this location. Thank you Public Storage for hiring personable and competent employees. Joy G

I had such a positive experience was Teuila. She was super helpful and friendly! Thanks Teuila for your help!

Teuila was a great help! She walked me through everything and I saved a great deal of money

Teuila was amazing helpful person and explained everything well. I appreciate her hard working

Today is my first time renting an public storage and I’ve never seen anyone so nice and friendly like Teuila She was much supportive and helpful. I would definitely come back to this.😀

Estubo muy bien el trato departe de TEUILA muchas gracias.

Круто место Мувера советую. Особенно понравилась Teuila очень приятная девушка и очень помогла )

Great service Navia was very nice and helpful

To whom it may concern, I have nothing but good things to say about my experience working with Tess. She signed me up with the unit about two years ago and has always conducted herself professionally and was always courteous. Tess, returned calls, assisted me whenever I had concerns, never put me in the back burner even when situations where I may have been frustrated, and went the extra mile for me a couple of times when she did not have to.

Property manager solved my issue in a quick manner

Under the leadership of Tess, I've had an amazing experience since I moved in Jan 2020. In the new COVID world + political tensions, our property has kept us well informed & taken steps to ensure clients are safe while on the property. Personally, any matters per my account have always been met with absolute professionalism, in a timely manner & followed-up personally. It's a good choice here.

Very Great service thanks to Tess couldn't ask for better help 👍😁

We got great customer service from Tess and she was very helpful in answering any questions that I had. Reeva Leahy

They are a wonderful storage facility..and the office manager Tess is amazing she is always smiling and very kind she goes above and beyond to see that you are taking care of thank you for every thing you have done you are amazing

During this time I was unable to pay for my storage one month but they waived the late fees to help me out. The staff is friendly and kind.

People please come here if your looking in Kent. Tessa is Amazing From the Day I Moved in til I’m finally Moved out, she is so Sweet, Helpful,Great at giving information and just The best Customer Service I experienced because she cares about her Customers. Only reason I’m not giving a 5 star is Based on my Storage space jumped up in price without a warning but besides that I Really Appreciate you Tess thank you very much. —Shay T.❤️❤️❤️

Amazing staff. Super nice and super professional! Especially in times likes these during COVID19 pandemic

Donneta was very kind, patient, friendly and very helpful in finding the best storage unit for our needs with the most affordable price.

Quick thing about me... I am a COVID19 frontline healthcare worker. I’ve been staying in a hotel while working to care for our community and I found out my spouse was having an affair while I’ve been working so hard. Fast forward to today I needed a storage unit for my belongings while I figure out next steps in my life. Tess was AMAZING!!! She actually took the time to hear my story and helped me figure out exactly what I needed. At that moment I felt like I was the only thing that mattered to her 😊 The service here is AMAZING!!! The property and units were immaculate! Thank you Tess!!!! Thank you for your kindness and all your help!!

Good hostility, helpfulness, positive attitude, and great smile worker

Tess is absolutely amazing. We initially started the process online but since we had the day off we wanted to go see the facility in person and was helped right away. Tess is amazing, she will give you the info you need.

Tess was awesome very helpful and funny thanks Tess for making this process easy.

Tess is amazing very friendly and thorough. I would recommend her to anybody looking for storage

Good sevice

I felt my items were very safe at this location. Tess helped me out and whenever I visited the property I'd always see her taking care of the place. Would definitely use this storage again in the future.

Tess is Awesome, i have had issues, had to pay late, & as long as you call her (or anyone there), they will help you everytime, believe me! This is the best in Kent, trust me i had 4 other places, not just here & 1 other in another county.

Best gal ever,TESS

Amazing customer service. Been at this location for about almost 3yrs. Tess has been helpful from answering all my questions to even offering to help me move my items when I downsized my unit because I pulled a muscle the day before.

Relief manager Pam was very helpful and guiding me with informative information about what I need she was professional and a good listener and very very generous thank you relief manager Pam for being helpful and kind.

Hey just want to give a big thank to Pam she definitely helped me out. Really appreciated her services very professional.

My family and I were displaced for over six months and I must say Tess is amazing. Her customer services skills are unmatched in my book. Communication is everything and she knows how to make a customer feel at ease. If we're in need of a space again we'll definitely return to store #222. Thanks Tess👍

I am a long Term customer at this public Storage location. I have always felt valued as a customer and respected as a person. Tess'es great attitude and warm smile makes me feel welcome everytime I visit this location. If you need to store your very valuable stuff feel relieved and confident to store it here with public Storage.

Tess is nice and helpful. Location is clean and secure. I hope to be using this location for years to come.

Tess was amazing she was very helpful and always had a smile on her face she is a great asset to this place I'll be back only because of her

Tessa is awesome and always has great service.

Tess, The property manager is knowlegable about the rental business and give you the best customer service. She is alway available to answer a question and solve a problem. A valued employee of P.S. She is definitely a keeper.

Tess is amazing helped me with packing supplies and a new lock, which i didn't have thank you I'll be a long term customer for sure

Tess and Julie are the best❣️ awesome customer service and they even have a great sense of humor! Yay!

Easy to get in and out of staff is friendly and helpful.

Excellent service and accommodated all needs. Thanks again😁

Tess is the best. She helped me and my colleagues get situated, set up and squared away with no problems. Great customer service with a lovely smile

Best place to store stuff at. Best customer service out there and Tess is the best! Vic Services

Tess and Julie were amazing and very helpful. They answered all my questions and even gave me info on who to move with when I'm ready!

Tess and Yolanda are both wonderful. Both upbeat and joyful people. Tess went way above the level of customer service. Moving is very stressful, and she was so great to acknowledge this , especially at a moment that I was not at my best. A total professional, and more importantly, a wonderful person. Thank you so much for your kindness! I look forward to seeing you again. Denise Edwards

Thank you for your friendly service Tess!

The lady helped me out quick and got what I wanted

I have been dealing with tess. She is kind, knowledgeable about the complete ins and outs of the company. Tess is an asset to public storage. I had the pleasure of meeting Yolanda. She is an absolute breath of fresh air. She is sweet, accomodating, knowledgeable and an all around good person. Thank you tess and Yolanda for all that you do.

Yolanda is the best!!!

Clean. Friendly customer service.

I've had many storage units at this facility throughout the last year. My experience with them has be nothing but the best. They are very accommodating and great customer service experience. Tess specifically is just the best!!

The location is good and the staff are nice, but it's pricey, and the prices keep going up. Can get very busy at times, and some customers try to use it as a workshop, working on cars in the lanes, which is really annoying. But most of the time it's good and convenient.

Great service

Tess provided awesome customer service. Very hard to find these days. Very helpful and happy. Our service was great from beginning to end! Out rent from again in the future for sure!

Tess was awesome! She assured my friend that the unit he rented was big enough and it was.. she was polite and always asked questions too make sure my friend was completely satisfied.

Great place

Tess was amazing! She was very helpful and knew exactly the right size unit I needed . She is very friendly and straight forward as well . I highly recommend this location for your storage needs .

Tess and Yolanda were amazing, friendly and knowledgeable.

management is awsome, easy access, and clean facilities

To expensive . Next month they're raising my rent 29 dollars that's bull. Look for better and cheeper spot. In one year my rent went from 118 to 167 starting next month. Trish is nice and so are the others but they said corporate was the ones to blame.

Great place

Tess you are amazing and great person, i know i had a appointment on Sunday, but you gave me the attention that, i know no one can, you are amazing person, this is from me, Liz Bird. If i ever needed a place to storage my stuffs. I will come to you at Public storage again. God bless your heart. tys Liz B

Yo was great saleswoman to help me measure see if my airplane would be able to fit in storage space.

Very friendly and understanding, paperwork and everything was a breeze.

Yolanda was amazing and so helpful. She took the time to answer all our questions and showed us diffrent storage units. It was a great experience and i recommend this location very highly. Thank you Yolanda for the wonderful customer service! Easy to find as well.

Tess has great customer service skills! Knowledgeable and customer friendly

Great xperience

It's been an easy and enjoyable experience! From reserving the unit online, being able to choose the best of prices and do nearly all the signup paperwork then, to receiving the cheerful phone call from Tess, setting up a convenient appointment, and then viewing my unit. Thank you, Tess, for the Customer Care!

Tess was great.

Tess is fantastic and super helpful! She helped us get set up and was thorough in explaining everything. She also had great tips for us first time storage renters. The facility itself seems very secure and clean. We are happy to be renting here.

Tess is the most amazing, kindness, friendliness and most professionalist person at this location. If I had to use place again I would.

Tess is the most amazing, kindness, friendliness and most professionalist person at this location. If I had to use place again I would. Definitely place a referral to my friends and family 🤗

Tess is amazing. She was so friendly and helpful to me. I was trying to get a storage unit somewhere else and did not have a good experience. Tess was welcoming and very helpful and the location has easy access.

I have lots going on with lots of stuff from my granddaughter moving in. I went to Public Storage on 222nd St. In Kent. Colleen was so helpful and informative. Was able to get me set up and in a space right away. So helpful with how those locks work. Thank you Colleen. Elaine (Josephine)

Great place more storage

Stroreingsomethings

I've been here for a little over a year. Tess is awesome. Great customer service from Tess and her team😀

My friend james has rented here twice. Tess the manager here is great. She is helpful and funny. If and when I ever need a storage I know where to go

Colleen was very helpful, showed me few different size units and made it easy & clear to understand everything. Thank you Colleen

There great people who care about others

Tess was amazing and extremely helpful during my move!!! This was the best storage experience ever!!!

Tess was great. Thank you😊

Great customer service and lovely nails😉

Ok

I have had several storage units in the past and this place is amazing. Colleen does a great job and is 1 of the best people i have ever dealt with in customer service. I couldent be more satisfied with the experience. Everything is ran very professionally and the pricing is very reasonable for how well the place is ran. Give them a call, you will be glad you did.

Colleen.was.very helpful and.knowlegdable great storage .! трусьи снимай!

Tess is the best!! Lively, helpful. She conformed to all our requests. Give her a raise!!!

Tess is amazing to work with! Positive attitude and very helpful. "Conformed" everything to make my process easy and succesful.

Tess was always avalible for is and wonderful to work with!

Tess it's awesome is it nice and clean place for it to be a storage unit always helpful and friendly Tess Rocks ***********

Very clean

Able to get me the rental that I needed on very short notice. The manager even helped me save money by informing me of the most efficient way to pack the unit. I was a little pissed about a corporate policy that I thought was unfair, and the manager even followed up with me to help me understand the reasoning behind the corporate policy. I was further surprised when corporate contacted me (I felt out of the blue) and were apologetic, clear and understanding. If I need to store my things again- hopefully not for a very long time, I hate moving☺- I would definitely use Public Storage again

Cleanliness friendly staff...Jim the district manager was on site and was very nice and helpful. Tess is wonderful and very nice and sweet. I feel confident in leaving my belongings at this site.

Tess is awesome with her service

Have stored in 2 units here for over a year. When we finally moved the majority of our belongings, they were helpful and accommodating to put what was left into a smaller unit which saved a lot of money. The staff here is always helpful and friendly, and it's also nice to have a restroom that's clean and accessible.

Tess did a fantastic job! My family stumbled on getting everything together for our move. I made a reservation but went to another place and that guy caused me such grief. Tess understood my frustrations, stayed calm and deliver excellent customer service. I’m happy with my storage and look forward to my time renting from here. Thanks Tess!

Having had previous experiences at other PS locations, I honestly went in with my guard up. I was IMMEDIATELY pleasantly surprised by the staff. Upon parking, I was noticed. Upon entering, I was greeted. Upon renting, I was thanked. Upon leaving, I walked out happy with my experience. When another customer came in after viewing the prospective unit, they were immediately greeted, and I was politely asked if it was ok to assist them with a quick payment... (this ALSO preserved my privacy with my rental after they left.) Even though the desk staff, Colleen, was new, she answered EVERY question precisely and with confidence, as if she'd worked there a decade. I am extremely appreciative of the time and effort put into me as a new customer. I never felt rushed, even though I use a walker and am extremely slow. If Colleen is the bar for this property, she set it high.

Ok place..dont help you very much

I was truly satisfied with this place, Tess and Colleen were great, friendly and very helpful, I enjoyed my time there so much I hated to leave, just walking in the office you feel the warmth and the welcome. I would recommend this Public Storage location.

I have had a storage unit at this Public Storage for five years. Tess has been the manager since I have been there. She has always been very helpful. She takes pride in her job and it shows.

This place is real. I found Tess to be a very down to earth lady. She didn’t bs me or irritate me. She was genuinely pleasant and I was able to understand everything she explained. I would recommend this place if you want good customer service. Plus I appreciate that it’s right off the 167 makes it easy to access.

Tess and staff are very friendly and helpful.

I have a great experience every time i come in

I wanted to give a shout out to Tess and her crew Danieca and Gabbie . they are very friendly and helpful. they go the extra mile to be helpful. excellent customer service with a smile.

Tess has been an absolute pleasure! She's always willing to go the distance! I would recommend your facility to anyone in the area!

Ok storage but very dirty outside trash is everywhere.

Tess is awesome. She very nice and helpful. I come back to this public storage because of her customer service.

Tess is a great person she keeps her property nice and clean !!

This is my second time with public storage and I love them! They always meet my needs and Tess is a exemplary example of great customer service! I highly recommend this business!

Professional, friendly and knowledgeable! Thank you Manager Tess!

Very clean and secure. Customer service is Wonderful and Tess is a delight to work with. Would Highly recommend to family and friends.

It's funny how everyone is repeating the wonderful day. I've known Tessa five years and i agree 100% yes she is wonderful, helpful, and hot!! But she's also tough, tenacious,and brave 9 out of ten times she's by herself most of her shift. And she had to deal with every kind of person, I know she's calling on the dot if your payment is late, thank God she's an understanding patient lady but if necessary she will get the results required to hold up her companies standards. I think it's time she got a raise and an on sight officer to watch over her because she's definitely worth protecting and allow her to go home in peace every night without incident. Thank you Tess i know Im grateful she's there.

Tess and Jerome are SO friendly, helpful, and wonderful. Our unit was clean and they suggested the perfect size for us. Very happy with this location of PS!

Every time I work with Tess she is awesome! Helpful, thoughtful and always happy! And as an added plus, she always remembers my name!!! Thank you Tess such a pleasure doing business with you!!!

Thank you Tess for making my move so easy.

Tess was great help and was really friendly!!

Awesome service

Tess is very knowledgeable and made the experience very pleasant. I really enjoyed working with her. She took the time to listen to and answer my questions. I'm finding it harder and harder to get good customer service these days and I think everyone should learn from Tess!

I have a 30 by 10 and can't see as there is one bulb that is to light whole place . I put a sew in adapter to a low a plug in and hung a lamp 12 to 14 ft. Away and manager blew a fuse on me verbally and threatened eviction.

Tess and Vicki are AWESOME!!

Tees is the best

Yeah, I like this place cuz good people and I like restroom always available not locked up like other places, etc

Pleasant dedk employees.

Tess was just wonderful & very pleasant. This being my first storage rental, Tess made me feel very comfortable and knowledgeable with the information she gave me. I would DEFINITELY RECOMMEND Tess's Kent location!

Love the customer service always happy to help. Tass was very helpful with all questions I had

This place has excellent customer service. Will always be willing to come back in the future. Thanks Tess!!!!!!

Excellent customer. Service... Will repeat in the future!!!, Thanks Tess

Tess rocks! She has been very accommodating to our moving needs. Highly recommend!

Quite place

Clean unit and friendly staff

Tess was awesome, the girl knows her stuff, everything went smooth. Thanks!!!

Jerome was great. Very attentive and personable . Best customer service i have ever recieved from a company.

Tess is the besst, providing highly competent and professional service.

Tess was GREAT! Fast and very friendly Great location .

U think tess is truly amazing. The place was full when I walked in and even though I was in a hurry, she made me feel at ease multitasking helping everyone at the same time and not missing a beat.

Very sweet and kind young lady

Tess, the person who helped me sign up for my storage unit was Very personable, helpful and professional. She was a pleasure to do business with. It's a nice property and my storage is perfect at a reasonable rate.

Great place and clean

Tess and Jerome are awesome.. i am happy i am storing my stuff there.

Excellent service and a pleasure doing business with, ThankYou!

Tess was amazingly helpful,polite and very professional. I would urge everyone looking for storage to definitely give Tess @ kent public storage 222 a call.

Great customer service. Tess is great.

Really appreciate the prompt, consistently friendly service here! The staff does a good job of responding to questions and concerns promptly. Definitely recommend.

First class service and assistance

Tess is always so friendly and helpful! Come see her if you need a storage unit!

Tess and Daneca are supremely helpful and friendly. I also work in customer service and recognize above average customer care. Thank you!!

They are over priced and if your a day late they lock you out of your things. You pay for a month and still have no access to your storage.

Staff are pretty friendly, prices are affordable, good place all in all.

Great service very convenient good stuff Tess and cory

Conveniently located and Tess is always super helpful.

Great service, very helpful and relatable agent. Good location as well. Ask for Tess! Best service I've had.

My experience with Tess and Corey was great. Tess always takes time to answer questions and shes always available. This was my 2nd or third time using this location and I will be back and most likely to refer others.

Tess and Shayla were clear, concise, and very pleasant. High five on customer service.They made me feel welcome which is rare coming from a storage facility business. Definitely a recommend.

My husband and I just moved here from Texas and we are drastically downsizing and we came to Public Storage to rent a unit that would fit a majority of our belongings from our last house. Kathy showed us a unit and explained how everything works and gave us a run down on the cost and insurance of the unit. She was fast and friendly and very efficient with this process. I couldn't be happier to have her help us get settled in. Please see Kathy if you ever need to to rent a storage unit.

Tess was great

Tess. Was very helpful and answer all my question. Amazing lady. Thx

Tess is Awesome!! 😁

Tess and Kathy were extremely helpful and friendly, thank you!

Tess is superb. She pays attention to detail and advanced my search by personally contacting Tova, the manager for the property I am in now to get my application process quickly and efficiently. My first to rent and she provided me great ideas and the right size for my need. Excellent job Tess!!!

Kathy and sam are great very helpful and good humored, put up with our crazy humor

Kathy was very knowledgeable and gave us excellent customer service. We are very happy to have such wonderful care here. I definitely recommend this public storage!

I love the friendly staff and the best crazy sense of humor they offer! Put a smile on my face everytime..thank you for the great service!!

Tess remembers me by name every time I go into her office!! I love her ability to communicate to customers. I actually had a situation where a person on my account came in and wanted to cause an upset while I wasn't there, and Tess handled the situation beautifully. She took care of things in a way that diffused the entire complication. I actually kept my storage unit an extra few months just because Tess ended up putting me in a better mood :D. Love her!!!

Dawn and Tess did a great job with our storage sale today!!! They deserve a Hersey Bar

I had my baby with me at check in and they gave him toys while I was signing paperwork to keep him busy! It was much appreciated! Tess was extremely helpful and answered all of my questions

As a former employee of a competitor I have to say the service I get from Tess and staff is exemplary. It's refreshing walking in to an office where I am greeted by my name & Tess asking how my day is. That little extra customer service means a lot as I try to give great customer service in my own job. I walk out of her office with a smile on my face.

place is super clean rates are great if you can get a special. the one dollar first month signs are out but there is no unit available. i was there for several hours and the emplohees brought water out to us twice they are accomodating and super nice

Great customer service! I would recommend to everyone.

I have had a storge at this location for two years. Every interactions that I have had with the manager Tess has been fantastic! She has amazing customer service and is truly a joy to work with.

I got a storage today from the manager Tess. She was able to train a new employee and provide me exceptional customer service. I would recommend this location to everyone I know.

Our experience here has been great. The manager Tess was very polite and professional. She was fast and efficient with all of the paperwork and details. The storage facility itself is in a great location for us. Just 10 minutes away from where we will be living but back in a secluded area where it should be out of sight and out of mind from any undesirable elements. I really appreciate that the buildings are all one story with easy access from the outdoors. None of that blocking multiple doors open and using carts to haul your belongings to the fifth floor using the elevator. Tess took great care when helping me rent my unit. I even had to upgrade to a larger unit after I figured out that the one that I had initially rented wasn't going to be large enough. She took me out to each of the units and showed me where they were and she had me input my gate code up front to make sure that it worked correctly. She has been super helpful and I know that if I have any more questions, she is just a phone call away or I can pop in and she's more than willing to answer my questions. If you're in the market to store some stuff, I would suggest Kent 222 if they have room. It's a good location and the staff (Tess), is top notch. Thanks for reading.

Tess has been amazing. She has wonderful customer service.

Tess is soooo awesome always calling me and reminding me to come take care of stuff. As a small business owner that is invaluable. They are professional and do a great job

Tess is the best! Reasonable prices, nice units, awesome employees. Check them out.

Tess gave us great customer service every time we interacted on the phone and in-person. Her attitude shows that she is passionate and experience professional in storage property management. If you need to rent storage in Kent or elsewhere, choose Public Storage.

Tess was very professional on first time meeting with all details and knowledge of the business as well as optional recommendations. Also followed up with a courtesy phone call one week later to make sure we were satisfied and if there was any questions. I am very happy with my service and experience here thank you Tess

Excellent customer service. Staff is very friendly and competent.

Thank you Tess, Wonderful experience getting setup today.

Tess was a great help today and some the best customer service I've seen in a long time! Thanks Tess and keep up the great work!

Curtis did an amazing job. He got us the unit we wanted and the whole process was quick and easy. Also he sounded very friendly on the phone.

Curtis is great! I couldnt ask for a more positive experience.

I got here and the unit that I called ahead for hadn't been pre checked out first. The light inside wasn't working . We had to move in in the dark. I came back a month later and they said they were going to get it fixed asap...the light was still out. I went in to talk to the last about it and she was rude. Just said soooooooo nothin we can do about it! I have called and they haven't come. Also the front gate has been open the entire time I have been here today so anyone can just walk or drive in. Im not impressed with the service here at all. Plus it smells musky in my unit

Anthony offered great customer service to me today!

EXECELENT!!!!! Thank u Tess for everything...SUPERIOR custmers service.. This woman deserves a raise. I'll miss u...be well...be safe :-) :-) :-) :-) :-) :-) :-) :-)

Lily was greag she got me storage, she has excellent customer service skills. Come see her if you would like a storage!

Tess is awesome!

Very friendly. Great experience!

Katie did great as she was training. Thank you! !

Tess today really helped me out and she was very honest, informative and makes me feel good about taking the leap to store my items next week ! Thanks Kent staff and Tess and thanks for the promotion ! soon to be tenant aaron fletcher

Tees was very helpful and a pleasure to work with, wish more people were like here, she needs a good job star !!!!!

Tess was awesome today, she was extremely helpful and knowledgeable in her field and so fun and happy and we really enjoyed renting a unit from her. I will be sending my friends and family her way. Thanks a bunch Tess, see you next time! Amber Ayers!

Great Job

Highly recommend this storage facility and to see Tess for any questions regarding a unit! Very clean facility with the best customer service I've ever come across for a storage facility. They do a WONDERFUL job ;)

We've been going here for over 2 years we finally got a place to live I had back surgery tried to get our stuff out as fast as possible when we went on the 8th to turn keys in and get refund on the rest of the month which is $160 a month for small space they told us they have a rule if we didn't get it out by the 6th then we have to pay for a whole month how crappy is that people depending on that money to move on I would not suggest this place or any of the other company sites to a dog

Staff is awesome. Great experience!

I would of pick 10 stars instead of five

Thanks tess & Justin for great $ and service

Tess is fantastic. This is the 3rd different time my family has rented from this location. Her customer service is 5 star and she has always been so friendly and genuinely cares about her customers. Best public storage location ever because of tess.

Tess was great really guna enjoy my stay at her public storeage place and she is a very cheerful worker

Tess is awesome! I'm glad Public Storage has such high standards with the way they accommodate and treat their customers. I would definitely pay extra every month just to know I'm going to get amazing customer service by storing my items with them. # Clean secure units! Highly recommend to everyone!

Tess is phenomenal! I mean it. She is simply amazing. Some of the best customer service I have ever had. She truly goes the extra mile to ensure maximum customer satisfaction and consistently delivers a happy and painless process. Where can I put the sixth star??

She is wonderful very helpful i love having her as a agent

I have had the best experience at Tess location she is the best by far.

I stored all my household belongings here for 2 years and loved the whole experience. The manager at this facility, Tess is simply amazing - professional, knowledgeable, friendly and courteous, Tess and her staff went above and beyond.

great

I LOVE this place and I LOVE working with Tess! It makes my day to see her smile! :-)

great customer service

Super convenient because it is right off the freeway. Tess the manager was great and went out of her way to help us!! Storage units are clean and secure! I highly recommend this location.

She is the best you have. Respectful, friendly, listens to concerns , wears a smile and make someone feel some respect.

Lacee was very nice. Just stopped in to pay my bill and she was friendly and attentive. Would highly recommend this team. And their right off 167 as well. Easy access!!

Tess, is very pleasant, to work with. Willing to go the extra mile to help the client.

Lisa & Tess, very smooth check in. See you soon girls.

Excellent

They always make me feel welcome and they are like part of the family.

Tess ROCKS!!! She made sure we were aware of all products offered but did not push anything on us we did not want. Paper work straight forward, easy as 1 2 3

Thank you Tess! The process was quick & easy. Great service.

AMAZIIIING STAFF! Tess you go girl!!very helpful and fast service!

Tess is very friendly and helpful. Service with a smile, giggle and positive attitude.

☆☆☆☆☆ Great Customer Service :) The Best of The Best ☆☆☆☆☆

You guys are awesome! I have rented at a few public storages before this one. This one is the best by far the best.

Tess" is the best ever I've been here for more than over 2 years, & her customer service is exceptional and the best I've ever experienced ! she rocks !

tess is awsome! always helpful, always personable and thoughtful

The best place to rent a storage tess and bryanna. Had the cutiest play fight about the bills facing head up to the left.

Tess is always smiling. Always friendly over the phone. I have been for years and will never leave.

Public storage located on quiet dead end street and at the same time right next to 167. But what makes this place outstanding is the manager. Tess is very nice and was very helpful in getting right size storage for my stuff. Give it a try, you will not regret.

TESS makes it an enjoyable experience to own a unit a this location. I have used other public storage in the past, and by far the great experience I encounter at this particular location super exceeds other public storage I have ever utilized. Tess and her staff are awesome people with excellent customer service!

custumer service is si nice n efficient ..I've been here for over two years and I dont have any complaints

this is my first time renting a storage unit and Tess the manager was awesome she explained everything to a T was very helpful and friendly as well. based on this experience I will recommend to family friends and co workers.

Excellent overall service by the site manager, Tess! She was on point from start to finish. More importantly, she had a very great attitude and made me feel very welcome to rent from Public Storage. I recommend this site to anyone looking to rent a storage unit at an affordable price and A+ customer service! John B!

I have had storage for 25 years. And this is the best storage place that I've ever used. The manager Tess is absolutely amazing and will bend over backwards to help anybody and always keeps everything safe. My lock broke and I forgot to come and put a new lock on but by the time I did come back the next day Tess had already put a temporary lock on there to assure that my things were safe. There are no better prices in the area I have checked everywhere. Come see Tess and get the best service and the best prices anywhere.

Paula was excellent..she is the manager at this facility and i highly recommend her and the services they offer. Thank you Paula

TESS is the manager who makes owning a unit at this location an enjoyable experience. I regularly use this location off and on but the experience is always pleasant. Luckily, I can compare apples to apples because my first experience at another location (Public Storage) down the road has nothing good to write about. Actually, it gave me a yardstick to measure how well this location is doing. By far, Tess and her crew have superb customer service. Excellent!

Always walk in to a smile from ♡ Tess ♡. A month ago had a very bad day and couldn't remember my code to get in gate. She came out to help :) Then couldn't remember to get out :( she came to my aid again :) This is the best location!!!!!!!

I just rented a storage unit at this location. The service was amazing! I highly recommend them! Go Tess and Bryanna.

Tess is awesome! Got me in a unit quick! Great rates too!

This is a wonderful location so happy to know my things are safe. Thank you to Tess and Lorena!

Service is excellent will use in future and recommend to others

I have been renting at this site for about three years I am very pleased with their services if ther is a problem they will call you right away and Tess the site manager is amazing

Amazing customer service! In and out with no problems. Tess is the best!

Love them

my mother and brother both moved out of state leaving me in charge of their unit..the ladies here are beyond amazing and soo helpful :)

tess was extremely awesome, she handle all my needs connects for much more.

I have been storing goods at this location for a few months now. The manager Tess is very professional and was up front about all costs at the time of move in. The property is well maintained. I recommend this property to all who are looking to store their belongings

We have been very satisfied with the customer service we receive from Tess. She is always VERY helpful and personable!! She has a great attitude, job knowledge, and customer skills! We will use her site for all our present and future storage needs!! Howie and Susie Sullivan E-24

Tess was completely Awesome I got lost on.the way and she gave me directions with landmarks. Possibly the best experience ever

I have rented at this storage unit for over a year and I just want to say that it has always been great.I always looked forward to seeing Tess, she was always so friendly, pleasant and willing to help. If ever I am in need of a storage facility again, I would definately rent there again, even if I had to travel a lil distance ;-) Thank you very much....Colleen O'Neil

My overall experience with Public Storage was great, Tess is a very helpful office manager, & I appreciate everything shes done. Thanks a bunch!

Tess is awesome!!!!!! She always has very helpful advice, and is always there for us if we have a need or concern:-) have always had a great experience here!! We have preferred her location over others just because of her professionalism and pleasant attitude. We have loved it since day one!

This is a great public storage th manager and workers are played back and down to earth. I love my public storage. Also very clean and quit.

It's awesome here. Super friendly staff!

Couldn't ask for better property manager, knows what is needed and gets the job done. Don't lose this property manager

Great service!!

Love this place friendly staff, great prices!!

Public storage met my storage needs. The staff has always been awesome especially Tess. I would recommend this place for storage needs.

Tess is hands down the BEST attendant I've ever worked with. She is always friendly and is I trust that she is always being honest and upfront about fees, prices, and rent. After a year of renting from her location, I couldn't imagine taking my business somewhere else…unless my rent gets jacked up! ; ) Great location! Great service! This is the place to bring your belongings if you need to store them for a while.

What a great experience. We relocated and had to store so much more than we expected, Tess, Alan, and the other office staff worked with us, got us another unit right away. Customer service is the best!!! Keep up the great work. The ducks that visit... priceless!

I have had nothing but a great experience here. Tess is the site manager and she is so positive, quick and honest. We had a storage snafu and right away we received a call, and assistance to make sure everything was ok. Tess deserves a medal! I almost didn't clean out my storage because that would mean I wouldn't get to see Tess and her 6 ducks every month. The staff is great, the prices are reasonable, and the site is in a convenient location.

Good people, like the location. Easy access to unit. Very clean property.

Tess is the manager there and every contact with her had been above average

My wife and I have had a terrific experience with this Public Storage location. We appreciate that property is very well taken care of and easy to access. Tess, the manager, is incredibly helpful and a pleasure to work with. We highly recommend this business!