Public Storage Self-Storage Units at 23600 Military Road S, Kent, WA

MYCHELLE she very helpful and she has fantastic costumer service Thankyou again for all ur help

The new AI online booking tool is awful. It caused a day of headache, confusion, and for me to be over charged and locked out of the unit I just paid for. But NICOLE was an absolute LIFE SAVER! She helped us locate the door that leads to our unit (not all the doors go to the same units), helped untangle the absolute mess the new AI system made of my rental, and was all around amazing. She is a treasure and deserves a raise and promotion, 100%. If she had not been there, we would have been spending the night in the parking lot waiting for someone to help us. Earlier in the week, we had to book a unit at the last minute, and were meeting family that drove up from California. When we got to the location, the gate would not open and did not respond to the code I had been emailed by the automated system. I logged into the app and paid the $0.79 fee for something, and then....Still nothing. Someone leaving the facility let us in, and when we got to the building and to the keypad: Again, nothing. "Code not authorized". Another customer let us in, because it's the dead of summer and 95F outside, and we could not find the unit. It just didn't exist. It's like a nightmare fun-house. Whoever laid this building out: I'm not mad, I just want to talk. Who hurt you? What are you running from? We eventually ran into our savior, Nicole. I showed her the unit number, and she explained 'oh yeah, the units aren't labeled in any logical order, I'll show you where this is' and took us outside, around the corner and to the actual entrance. Before we went in, I told her that my code was not working. The app is terrible and has absolutely zero customer support. She said she had an idea what happened, and took us to the office, where she had to untangle the MESS the automated AI system made. Apparently because I had rented a unit, then changed to a different dimension (but the same size) the system locked me out of both somehow. Again, there is no support for customers in the app. Public Storage: 0/5 stars. STOP USING AI, give Nicole a raise! Nicole: 10/5 stars

Travis went above and beyond! He has great people and. Customer service skills. Thank you so much Eric Conn

So I have two storage units. One I had at previous Public Storage to store my car. Initially it was $247 a month and 4 months later they raised myrent to $333, so I ended up moving to a storage unit in Auburn. It's a little bit farther away but the price is good. Now for this Public Storage I just needed a small unit close to home since it's only 5 minutes away. I paid $53 to move in and then $18.50/mo for 4 months for a 5x7. I just paid my July 1st payment and also received in the mail a notice that my rent is going up to $52/mo which is almost 3 times the amount I have been paying for the last 4 months. I don't know what kind of business practices this is called but scam seems to be a word that fits well. They lure you in with a good price then stick it to you a couple of months later. So beware if you decide to move in to this Public Storage or any other one.

Nicole, made the whole process easier and faster, answered all my questions, a very patient person when it comes to helping someone

Had a small issue today and I was delighted to run into Nicole. She was so helpful and I appreciate her willingness to take the time to resolve my issue.

Travis provided excellent customer service - grateful for his willingness to hear my concerns and help me. Honestly, a rarity these days.

Nicole Duncan is very helpful

Ms. Nicole supported my needs and was very helpful at this public storage

Nichole, in the office, was very helpful and friendly. I just wish I had talked to her before moving out.

Nicole was THE BEST so helpful

The girl Nicole worked her magic and got me more than I hoped. Management made a good choice with this one.

We were here to seek out a storage and were greeted by Nicole! She was smiling and pleasant and a very informative! We purchased a storage unit ! It was a very pleasant business transaction! Thankfully yours Teresa Coalman and cherryl Wallace

Did great job getting us signed up

Very accommodating and helpful staff.

Nicole was able to help me get a perfect storage unit .

Came in to get a storage today and the worker Travis was here to help. Very wonderful man that was able to help me and I even bought some items. Excellent customer service, this man deserves a raise😃

Nicol is a great person thanks for the service

Nicole is very professional and very helpful! She’s so hands on and is really on your side when it comes to what’s affordable!

Nicole is hardworking and friendly. Always making Sure we are good.

Jus wanna say that Nicole at this location is a awesome person. Very helpful,humble Kool and real. She will take a moment to hear you out and any concerns you have.

Nicole was very helpful and I'm grateful that they finally had somebody at the helm when I arrived today. A fresh face and able to help me with all of my needs.

The price was fair for the size of unit I got. Using their app to get in is actually a little little bit more cumbersome then it would be just to use a security code. But really what makes me leave this review is the one interaction I’ve had with them. Doors lock at 9 PM. I drove up to the door at literally 9:01 to use their slow app to exit and got locked in. Calling to get out wasn’t a big deal, but from the answering service it sounds like you get charged for it normally. What really upset me was a staff member called the next day saying management wanted her to contact me and gave me a warning for leaving late! Being a minute after close? I think it was ridiculous to call and say that on the first time less than a month into rental. Rules are rules but I’d have expected it to come up if it was a 2nd or 3rd etc infraction. I have a feeling this company is going to have a long list of fines for small mistakes. I’ll definitely update if there’s more issues.

NICOLE AT KENT DES - MOINES / PACific HIGHWAY location!!! is perfect! love her sweet personality & amazing energy

Nicole was awesome. She helped me jump my car when I left the lights on and was super friendly. Can’t recommend this place enough

Nicole was bright and nice and very helpful. Great job!

My experience with public storage services was fantastic, your employees Nicole Duncan always very helpful,she also always an great help, problem s solvers with a fantastic altitude. Thank you.