Public Storage Self-Storage Units at 2010 SW 356th St, Federal Way, WA

Great customer service, very helpful and super clean!

I needed a box for an odd sized pillow and Janet was so helpful! She found the right sized box then taped it all together, saving me the hassle. Outstanding service.

Brandon is a great help and even helped me rent a unit out of state via the eRental. SO HELPFUL

Janet is truly a conscientious hard worker. She is always a great help when I ask for help. 2010 256th is the best customer service.

This place was really good and secure, not one time I've ever gotten broken into or witnessed anything bad about this place. I also want to show thank the manager(Brandon) for always being there when you need help, he a great manager overall.

Does not notify you when they close

Brandon is amazing! Thank you for making my move as easy as it’s ever been! The place is clean, nice and cool (because it was hot out) I had no issues.

Stayed for about 5 months, everything was wonderful!

BE AWARE OF BREAK IN" I rented a unit for a few months between my moves at this location and someone broke into it. This someone meticulously replaced my lock (the one purchased at Public Storage) and replaced with the exactly same lock, as if it was mine. I don't know the exact date of the break in but all my expensive items as well as irreplaceable keepsakes were burglarized. The property manager reviewed the videos but claimed that he could not find any trace of break in. By the sound of his reaction, I almost thought that I was making up a story. Electronic items, furniture, etc. can be replaced but not my family memorabilia nor financial information (my ID was compromised as a result). Before renting, I researched extensively for safer places and specifically rented at this newer and safer location. Taken all in all, I can no longer trust this company and *do not* recommend this location.

Very happy with the service here, especially if you run into Janet. Both times, the first time I needed to switch storage areas, she was incredibly helpful in assisting me with the move. Then recently when I needed to move out, she made things extremely easy and went above and beyond for all my issues and addressed them all. Great customer support!

I stored my belongings for 9 months at this location, while I was deployed. Brandon provided excellent service from the very start, ensuring my belongings were well taken care of. The space is clean and secure. Would definitely use this location again.

I’ve been a Public Storage customer on and off for the last thirteen years. Although I never had a particularly negative experience in the past, my experience at this location was so far above and beyond every single one of my highest expectations that my past experiences can’t even begin to compare. Upon arriving to the property I was welcomed to the space by the site manager, Brandon. His attentiveness was amazing— I had barely even stepped out of my car and he was already holding the front door open for my mother and I. This initial impeccable interaction set the tone for the entire experience as a whole, and I couldn’t be more grateful. On top of the fact that it is absolutely clear that the staff here genuinely care about their customers and the quality of service they receive, the way they care for the facility itself is obviously equally as important. The entire building’s interior, exterior, and even parking lot are impeccably maintained. There wasn’t a single moment during my tour of the space that I didn’t feel utterly and completely impressed. I rarely ever take the time to review businesses, but after this particular experience I sincerely felt not only obligated, but honored to do so. If you are someone in need of renting a storage unit and you value safety, security, and unmatched customer service — please do yourself a favor and don’t go anywhere else!

More than satisfied. The facility is clean, organized and well maintained. Brandon, a true professional in customer service. Great location and access.

Brandon was very helpful in the process of renting this space in your storage facility.

I was in and out in less than 30 minutes. I told the manager Brandon what I wanted and he made a suggestion because he had experience with what I wanted and sure enough he was right and gave me exactly what I needed. Answered any questions i had. Paperwork was a breeze and like I said, in and out.

Excellent Service by Janet and Brandon, The Facilities are Clean and Really Easy Access I Really Recommend This Place For You Storage Needs 👍

Much cleaner than other Public Storage. Heated Storage. Originally, owned by Cubesmart. I got a good deal for rent in 2021. Great customer service. Manger Brandon W is very friendly and professional! Manger Office open on Saturday. Wei.

This is one of my favorite locations they’re very clean… and the staff is extra nice and helpful

Brandon helped transfer units and saved me time and money

Good storage place hopefully prices don't go up too soon

Kathy is great! We got in and out with. I issues. Storage unit is clean. Safe. Thanks Kathy!

The property manager there was excellent and great customer service! highly recommend

The clerk working there was very nice and helpful.

Janet is always very kind,happy and so very helpful. Best customer service ever!!!!

The elevators have been broken for almost 3 months. When you are trying to move with a storage unit on the 3rd floor is a big deal. Rent has not even been reduced due to the inconvenience but has been increased when new management took over.

Your store representative Janet is very good at what she does. I had an anxiety attack last week when I opened an account. I literally didn't know what to do at that present moment and Janet held my hand (so to speak) and walked through the entire process. I apologize for whatever happened and she totally understood. She's an exceptional, what I would call a brand ambassador. Totally on point. Thank you Janet

These comments that are positive are from the employees of public storage or family members. Because no public storage is good. They steal your money and property and then make you look like your crazy. SO I WARN ANYONE AND EVERYONE DO NOT DO ANY BUSINESS WITH POO PUBLIC STORAGE AT NO POINT OF YOUR LIFE. EVERYTHING IS HORRIBLE AND THE EMPLOYEES.

My wife called the number for Public Storage saying she needed a unit where she could store a oddly size of wooden crates. She was assured that the unit she would be renting from this Federal Way location would be perfect. After paying a moving company $2,500 to move the crates from Kirkland to Federal Way she was told at the site that the halls inside the unit were not wide enough for the crates to go down. She stood there with a moving company, their truck and that truck full of these crates and could not unload them. The moving company had to drive them back to Kirkland and unload them. It took 4 days, MULTIPLE calls to even get anyone to talk to in regards to getting a refund for the amount she paid in full for the storage unit. A few days later a district manager called and told my wife (more or less) she was LYING about ever calling pre-arrival about the unit. The call is noted on her cellphone. Brandon at that Public Storage unit told us both face to face that the Public Storage location that the call center LIES to callers just to get them to come in. LIES to the callers (his words not ours). The district manager that called my wife was rude, condescending and was calling my wife a liar. Now...that's some incredible customer service there Public Storage. In would really think twice about using Public Storage or at least get EVERYTHING in writing. The district manager she spoke to was an absolutely horrible representative of your business.

Janet and Brandon are very friendly people. I mostly worked with Janet for my first experience at public storage and she made the whole experience super easy and helped us get exactly what we wanted/needed for the best price. I have never used a storage facility up until recently but I highly recommend this place!

Every time I go in the staff is always very helpful and respectful. Thanks guys, keep it up!

One of the safest places I've rented from . Clean , carts always available .

Relatively easy self--move in process. If you've never used a self storage facility before, I would not hesitate to call or visit the facility manager during office hours. I forgot his name, I wanna say Brandon?, I apologize). Anyway, He was very helpful and answered all my questions. I would definitely go back to this facility in the future when I am in need of another self storage unit. My only complaint would be that access hours are not very "accessible" for those that may work later. The gate won't open after 9pm. I know this is more of a corporate decision, and therefore not a complaint about this particular facility. In general, most places will close around 10pm, a few later, and even fewer still, one will find a facility that is accessible 24 hours a day. (The could be incorrect, there is one facility in federal way that will allow you to access 24/7, but only after an "appointment", so to speak. I like the fact this facility has three floors , at least in the bldg I rented space from, which made the facility seem less dense from the outside. It makes it easier when trying to find your unit for the first few times.

Easy access via the app once setup and the customer service is excellent. Just use the app leave a message and you'll get a call if you need help within a short amount of time. Also want to recognize Brandon!!! Excellent customer service and very good aditude!!!!

I have a unit here and Brandon is the best

Awesome job! Mark & Brandon were great!

Brandon was super helpful in getting helping me set up a unit and helping out as I had the unit. I recently vacated and he was extremely helpful with that process as well. I would recommend Public Storage to anyone in a heartbeat.

BRYTTANY—💯💯—-Absolutely Marvelous!!!!

Went here to precheck the position and condition of the specific spot. Janet and Brandon both are very professional, warm and helpful. They answered all of our questions which help us make decision on site. Thank you so much for the wonderful experience.

Brittany did a great job for us!

Bryttany, worked very well and hard for me and my mom. Really appreciated.

Bryttany beautiful personality, my experience had been the best customer service I have had in a month!

Bryttany was amazing! Helpful, knowledgeable, and kind. Wonderful experience. Ask for her!

Loved the online set-up and move-in. I'm on the 2nd floor of a just-right temperature building and got used to the temperamental elevator already(it's slow enough to load/unload enough stuff to cover the floor space of the lift), but I'm still having problems getting the app to work and open the gate via my cell. 10/10

Great Hospitality

Bryttany she helps me a lot, the best service ever

Bryttany made the process seamless, and answered all of my questions. Thank you so much for your help. Side note: I was in and out with a storage unit less than 20 mins. Thanks again!!!!

Friendly and informative staff (Brandon assisted me). Clean and secure property. Easy and simple move-in process. Definitely recommend this place.

Mark did a great job. Was a great experience!

Just stopped by and set up a space. Bryttany helped me out and was super efficient, friendly, showed me the premise and answers any questions I had. Made a really great impression!

Amazing customer service! No hassle in and out.

Not bad facility, but 50% price increase this month seems a bit ridiculous

Rates went up so we went away.

Brandon was very helpful in getting me a unit. Very knowledgeable and courteous. Great job Brandon!

Elevators…not so much. However, the staff is great.

This is a nice facility reasonably priced storage but a great move-in special it's pretty much clean all the time the only issue I have had is one day there were no lights in the elevator at all and one day it just didn't work at all

Everything is great the staff is friendly willing to go that extra mile for their customers.

Madison was great, and was so kind in helping us get the unit we needed. She gave us a nice tour and made us feel welcome. I hope she can stay this federal way location

Brandon has the most beautiful spirit which helped in my time of need. Came back and met Madison. I have never been to place where everyone has good spirits. Hats off to the both of them for exceptional customer service!

Property is clean and secure. Brandon made the process efficient and pleasent and linked me up with exactly what I needed at the right price

Madison smiled answered all questions made it an easy process, facility is great too! I would recommend this place!

I want to come in the company if I have an employee such as medicine she was fantastic and explanations on how to use the keys how to get in the buildings the contract and everything I need to know she made plain and clear and I wish every employee at this company was her

Madison was great 👍 Really happy with the service today and place looks clean.

Really good experience renting at this location, I highly recommend to anyone. Move in process was super easy with Madison and Brandon. Those two were great 👌 excellent customer service, I look forward to seeing them again and again!

Madison and Brandon were so great today. Helped make my move in smooth and easy. Glad to be at this location it’s clean and nice.

The overall experience was smooth and fast. Brandon and Josh went out of their way to help get the storage room I needed for my belongings. I would recommend going to them everytime.

The service was great very helpful especially Brandon he has excellent customer service and I would recommend him as a sale persons to work with

It was fine as CubeSmart. Then Public Storage bought them, raised prices, and didn't provide any additional or better services. Moved out recently, and would have even if we hadn't moved out of the area and no longer needed storage here.

Brandon and Madison @ Store 27414 were very friendly, professional, and courteous. They were very helpful in assisting me with my storage needs. I am confident that my storage experience will be very pleasant with Brandon and Madison serving this location.

Clean and secure

Madison was friendly, helpful, and honest. Great service!

Cube smart was bought my public storage. We paid again the same month for our space. They told us we were paid til February but then on Jan 16th it said we were past due. Had to pay AGAIN. We moved our stuff out same day.

Madison and Brandon gave good service

Brandon went out of his way to smooth our way into our new storage space. They reduced the stress of our move and made sure we got our money’s worth. The district manager helped resolve a computer glitch with a quick fix to tide us over until she and Brandon could arrange a permanent solution

Clean with easy access! Staff was always very helpful.

What is climate-controlled storage? Do I need it?

No contact move in process, fair price, good moving equipment

They gave us an extra auction locker for free. But the carts are very unstable and makes for prcarious handling over the door frames. The elavator is also very slow, which is a good thing but the button to close the doors is overwritten by the door closing timer so we have to wait an extra 10-15 secs between floors. Not a problem for small lockers but when 10 trips need to be made across the floors...the 10 sec is too much time to let exhaustion sink in.

Received great help from Latrice Long. She made the process easy and painless as well as enjoyable. And communicated / explained everything very efficiently.

The quality & cleanliness of the facility and how helpful the staff have been, when I've had questions.

Do you offer any discounts?

The staff was friendly and helpful very good security and easy to navigate.

How do I make a payment?

How do I access the storage facility?

Customer service was great. Nice clean storage and heated.

This facility is very nice and easy access. I worked with Kevin and he took the time to show the units that were available. Clean and secure!

Very friendly and professional its a big place but the map provided is a great help!!!

I'm not a big fan of their customer service. If you're to busy to respond to my concerns than I'm too busy to be a customer. One is overcharging me on the lease when we agreed on a set price prior.

Poor Service. Safe was stolen and little was done to look into it. Door is not secure to building. Often nobody is there overseeing the place.

The only problem I was faced with would be having to leave my property unlocked for the night. When purchasing a unit on line you'll be told a lock awaits you in the unit. Not happing.

Está práctico y comodo

My experience with CubeSmart has been absolutely excellent. The facilities are nice and well-kept, but the main attraction is the phenomenal customer service. The manager, Dolores, is one of the kindest, most hard-working (and hilarious) customer service representatives I’ve ever met. She went above and beyond to make my experience as seamless as possible.

The managers Delores and Kevin are amazing. This is the best service I have had in so long.. I can't thank them enough they made my day.

space availability, clean and roomy

Great customer service here! The facility is clean.

Delores has been very nice and receptive to any concerns I have had. This cubesmart has been very clean and secure. I plan on being a long time customer.

Love this store my company always chooses CubeSmart. Delores is always so helpful.

I definitely would recommend this site. Very well kept and the Manager Delores Santiago is top notch.

Cube Smart has friendly service, clean and accessible units, and was a great place to store our stuff. Highly recommend them!

Delores has such great people quality. She gives great positive vibes. Will continue to use cube smart and will recommend!!

The facility is easily accessible and the staff is wonderful. Dolores is very personable and helpful.

Well-lit, very clean, tons of space (haha!), and the staff are super friendly and helpful! There’s only three parking spaces for each of the storage buildings though, so make sure you try and come at a time when it’s not super busy.

This place is so easy and nice to work with! I had to secure this remotely, and was able to do it the same day with zero issues. I even had a personal issue, and the manager helped me out and went above and beyond. Highly recommend!

I Love the store manager Dolores here in Federal Way, she is very sweet and knowledgeable. My experience here has been great.

The office staff was very helpful.

Clean. Has sprinklers in each. Office has restroom. Flatbed for use.

Needed to upgrade from a 5x10 to a 10x10 and was dreading having to move to a different floor, or even worse, a different building to get an affordable rate. Well, these two customer service ROCK STARS took care of me! Same building, check! Same floor, check! And, I got a great rate too. The facility is always clean and looking new each time I visit, and the level of professionalism never waivers! Reliable, trustworthy and friendly. A level of customer service that's hard to come by these days. Thank you to the staff for the continued excellence in taking care of me! Thank you!

Storage space and area is clean and staff are friendly.

My first impression of the CubeSmart is a definite 5 stars. However the staff member Latrice would get 10 stars if it went to such a rating. I showed up at 5:59, doors were locked and I thought my truck load of things & I were out of luck for the night. As Im walking back to my truck I heard the front door click and a "hello", it wad Latrice. Even though she had already clocked out for the evening and Im sure was more than ready for some at home, she stayed over a hour after her shift and got me all set up with everything I needed. She was a pleasure doing business with, wasn't pushy or in a rush to get me signed in so she could check out. With everything going on in the world right now it was a relief and a breath of fresh air to still see that there are still people who take pride in there customer service. I would highly recommend this place to anyone who is looking for a clean, secure and affordable place to store yur items. Thanks again Latrice and everyone at CubeSmart.

The people! Your customer service at this location is fabulous! Thank you for always being helpful!

Overall, I really really liked this place. It's got new paint and very friendly staff. My exit was marred by some major elevator issues in my unit (caused by another renter) which delayed me from fully moving out when I planned to but I was well taken care of for the delay by the manager. Latrice is helpful, friendly and exceptional in her work. She was empathetic to my families seemingly cursed moving situation and seemed to care personally that our issues were resolved as quickly as possible. Her efforts were extremely appreciated!! I recommend Cubesmart in Federal Way wholeheartedly. As far as storage facilities go this place is clean, affordable, and I never saw any evidence of anyone living there. 👍👍

We were moving from IL to WA and we’re bringing lots of stuff and at the last minute we needed to find storage. It was so easy to find and reserve and access even after hours and the price is amazing. Can’t believe it’s so easy to rent a storage from Cubesmart. Great customer service and fast response and detailed explanation on all questions and procedures. Thank you for making it so easy for us.

They provide really great customer service. Latrice followed up with me personally to see that I received everything I needed for check-in. The unit and building were clean and have nice big elevators. I recommend this place.

Latrice was very professional and helpful facilitating my multi month payment. She is an asset to your company.

No complaints , easy to sign up and cancel and very clean.

When i walked into the store I was cranky and tired and began to take it out on the staff because I had a rough drive from across the country. Based on my past experiences with storage I was expecting to be greeted with rude inconsiderate employees and a dirty facility. But to my surprise I was greeted with warm smiles and positive vibes.. the girls took me out to the property (which was emaculate) showed me my unit(which was equipped with a goody bag of all the things I would need) and all the things I asked for they made sure to accommodate. Latrice and Delores are a power squad and I will be recommending this facility to anyone who needs a storage. Thank you ladies for making my move easy and putting a smile on my face while you did it.

Delores - the Senior Manager Welcoming, friendly, knowledgeable, and easy to work with.

Nice clean and easy storage facility.

Convenience and Great customer service!!

Great customer service and young lady had patience explaining how everything worked.

Dolores and Lisa were very friendly and helpful. I made a lot of changes to my contract and they accommodated me without an issue and also helped me save money wherever possible. I highly recommend this storage facility.

Deloris Santiago was awesome. Be glad you have her as an employee and as a person.

Friendly staff, Well maintained, clean and overall just a great place to store all my memories!

Love LOVE LOOOOVE this place!! AMAZING SERVICE!! Amazing storage!! Pest free!! The ONLY place I will store from now on!! 🥰

Reserving the unit online was quick and painless as well as getting everything finalized in the office. Delores, the Mgr at the federal way location was very nice and beyond helpful great experience all the way around!

It is a Good Experience so far. Very Friendly , Knowledgeable , Very Helpful Staff.

It was super easy to set up and pay for.. the lock was right where the email said it would be.. my personal codes worked with no problem the first time.. it was a great experience overall..

Customer service was excellent, everything worked like it should, couldn’t of been happier!

Lisa was extremely amicable and efficient and very diligent with her work. She made it easy for me to be in and out

The staff at the federal way location were amazing. They went above and beyond and were very flexible and always professional.

Customer service was wonderful

The manager was always helpful and made everything really easy.

very informative staff, tireless help and responses awesome team .prices can’t be better

Lisa was more than accommodating though they were having computer issues, Lisa went out of here way to make sure I got the right unit.

Amazing staff, great prices. What more could you ask for!

Love it here Delores and Lisa are great

Customer service is great! We reserved a unit over the phone today and when we went in to get the unit rented Lisa was working. Her energy, knowledge and professionalism was spot on! She was funny, personable, and easy to talk with and ask questions. With the week my husband and I have had with finding a place to move. Her personality was refreshing. What a great employee to have at Cubesmart! Thanks Lisa!

The only reason why i give it a 3 is because of the simple fact that it's like being in the Twilight zone. Its kinda hard finding the unit with the number because after a min or two you get lost its all the same so beware

Friendly helpful staff. Great quality storage spaces. Had a great time being there

Couldn't have asked for better customer service from reserving the unit over the phone to going into the facility to pay for an get the unit. Everything was explained clearly and we were given a tour of the place. They make it easy to pay every month. And the place is clean and easily accessible to bring things to store.

Chris and Anwar were fantastic representatives of your company. They guided my wife and I through the process with ease and we feel safe to leave our boxes there with their security. Great experience overall.

I Love it here, the manager is so nice.

Delores was a great representative for your company, we were looking at various spaces and decided on Cube Smart because of her professionalism and assistance

CubeSmart is fast and easy to get. We made a reservation online and the very next day, we were moving our stuff in! Chris was very helpful. He explained everything and even let us switch units because the first one wouldn’t work for us. Our unit is brand new and the complex is still being built. They only reason for 4 stars vs 5 stars is that the cleaning crew parks in the spots meant for unit renters. I will say on the second visit, the cleaners moved one of their cars after watching us trying to squeeze in, so that was appreciated. I am sure once the complex is finished, this won’t be an issue. I would recommend this complex to all my friends!

Great service, Chris was super helpful.

I love it here... most definitely will recommend this location to friends and family. The staff here are awesome.

Delores was very professional, informative and courteous. The CubeSmart facility had many options to choose from and it is the best organized and neatest storage facility I have seen. They have wide hallways, elevators, drive-up storage units and convenient restrooms, too! I can't say enough about CubeSmart; I am a happy client:)

Thanks Chris excellent customer service I cane in about 15 till close and he still checked me in very detailed and answered all my questions I feel like I got the right place perfect price and very secure I'm recommending this place to my mom and anyone else looking

This place is aces went in to see about a drive up space and I got to give to the manager Chris Jones he did a baller job.

The new CubeSmart in Federal Way is wonderful! It is clean and secure. The site has great prices and convenient hours. I stopped in to inquire about a space and the General Manager, Delores was helpful and patient. I would definitely recomend the facility to everyone.

Chris Jones was amazing to work with! He informed me about all the details of the units and walked me through the facility to show me all entrance ways and exits. I would check them out for all your storage needs.

I love it here... its very convenient, clean, i almost felt like I was moving in my first apartment.

Very close to my house and friendly place got our unit cheap online 😁