Kathy was very helpful getting a new unit setup!
Janet is awesome at public storage. My storage was cleaned, & well kept. THANKS BUNCHES🤗
Amazing customer service from Cathy, she went above and beyond to help me out!!!
Kathy was great today! She’s very friendly and patient, since I was a little late. Great start
Bobby is amazing!! Very helpful and patient, very understanding. Best customer service I've ever had at a storage facility. Willing to help when needed. Wouldn't go to another representative other than Bobby
Kathy is so wonderful and such a great help ! We had a wonderful experience here today while starting our account. Thank you so much !!
Kathy and James have been of great help! Got me into a unit right away with no hassle. Great property managers with great hospitality
James was very helpful and friendly. Thank you for being so professional and providing excellent customer care. This was the Federal Way location on 356th. Thank you, James.
Very attentive and appropriate.
Excelente persona muy profesional y me ayuda alo que necesito
The clerk there named Angel certainly lived up to her moniker by helping me with reducing a late fee and providing excellent service for my storage needs. She was friendly and humorous, and understood my situation well! We had some good laughs today!
Very good location elevators are extremely slow and parking to unload is very tight.Two pickups will not fit together.
Khiry was very knowledgeable about the property, we rented online and it was so easy, he recommended the app, and it was so much easier. Very clean property. If I could give him more stars I would!
Dean was amazing at helping us get set up with our unit! Helpful, and very friendly!
Kathy did a wonderful job helping me get set up in a storage unit during my divorce. She thoroughly explained everything and made it a very easy process. Would recommend 10/10.
Muss Kathy was great got my. Rent lowered on space that was so awesome she needs an raise and tht free lunch
Kathy at the Federal way location was very helpful and friendly and efficient. Give her that Free lunch
Great service from Dean. Was helpful in showing unit and walk me through how to use the lock and entry to facility.
Excellent experience - Kathy was so amazing in getting us the space. She explain every single little
Detail - best experience - highly recommended!!
I have been a customer since Feb 2025. I came in today to do a transfer for bigger unit, Kathy was amazing! She was friendly, and extremely helpful! Thank you for good customer service! 😁
This place has been a life saver! Kathy was a life saver! So was great to get into. Was simple and easy to handle and smooth setting. The website was easy to navigate and the customer service was super friendly. You should totally use this place for any storage. Ask for Kathy she’s great
Travis, was very helpful in helping us decide on the size of storage unit we would need and showing us various options
Kathy was so great in assistant me with the on-line process and at rental office!!!!
Elona was extremely pleasant and knowledgeable! She was able to help us find exactly what we were looking for! Thanks for all your hard work!
Travis was great and very efficient! Highly recommend
Kathy was great! We got the space efficiently.
Kathy was very helpful in setting up my storage.
Elona was great customer service and helpful through the process thanks for being great
Travis is amazing! Very clean location and great customer service
Kathy was very helpful and vey polite great customer service
Very polite young lady. She took the time out her day to showed me my unit and how it works and she was nice and very professional. Need more people like her out there in the world. Thank you.
Elona was amazing! Wonderful customer service, super friendly and helped this old lady figure out technology!
Elona she was absolutely amazing and very helpful!! Super fast wonderful customer service thank you 10 stars 🤩
Travis and Dee is amazing thank for the help
Dee is the bomb for assistanting me today
Kathy was so helpful in Changing storage unit. Kathy is very kind
Elona was excellent promoting Public Storage and helping us get into our unit day one...
Kathy
She was a rockstar and answered all our questions. The sign up was flawless.
Very great experience ciera was very helpful!
Brandon provides superior customer service!
Kathy was the best employee here! She gave us a tour and all the details. She also helped me set-up everything on my phone. It was an amazing experience!
Jrome was very helpful and friendsly. He was patient and help explain all the options available for me to rent and saved me the headache and time of trying to reserve the storage unit online. I would highly recommend the staff for anyone who needs a storage unit and wants fast efficient help.
Neat location, very friendly staff! :)
BJ was great! He helped me move from a small unit into a larger one seamlessly! Thanks again :)
BJ was super helpful and is super friendly! Great gentlemen to ask questions to or for any help. :) Thanks so much! ^^
Went in to ask some questions about our rate per month, and BJ was an absolute rockstar in helping out. Thanks so much!
Storage facility is clean, easily accessible & convenient with the hand carts as well as elevators. Staff Is Very Friendly
Thank You
Kathy and Brandon they helped me getting another unit I’m an previous customer at location 20608 at location 34701 pacific hwy s so I came back cause Kathy is the best
Very clean
Amazing staff
All in all really good place 👍
I came in to transfer to a bigger unit. Karoline and Brandon were very helpful and made the process very seamless.
Thank you Kathy for your help and helping save a couple dollars on my rental!
Kathy was lovely! She got me everything I needed and was very friendly and efficient!
I was renting a unit from Life Storage down the street, but their rent increased dramatically for me (+25%). I had previously rented from other Public Storage branches and had a good experience, plus the glowing reviews of this location left me hopeful.
Well, I was able to easily secure and pay for a unit online in less than ten minutes. When I needed help at the location on a Friday afternoon, Brandon offered quick services and solutions, and was super pleasant! , I got the same great customer service from Brandon and another employee (apologies for not getting their name)! Fantastic experience, very happy to rent here.
Kathy was very very pleasant and professional and courtesy also was able to save me some money that would fit my need! Kathy was awesome!
This is a Great facility, safe ,clean and they are super professional. 5/5👍
Carol at the federal way public storage was fantastic! Even tho went a little past closing she made sure we all squared away, well informed and happy with the unit we got. The facility was very clean and fairly easy to navigate. Thank you so much for ur wonderful service.
Kathy is the absolute best!!! She was super helpful and so friendly. Great energy & excellent giver of all the info.
Good experience and the employees are friendly and easy to work with !
Kathy was quite helpful in setting me up with my unit.
Very friendly and very clean
Brandon was a awesome to work with and very understanding will work with him again
Brandon was very helpful and an excellent manager. He will help you with everything you need! He has always been so kind to me. I don't feel like a number and a dollar sign when he helps me.
Great customer service super nice
Karoline and Kathy were both wonderful to work with. They were very friendly and helpful.
Destin was SO Helpful with understanding the storage sizes and helping Choosing one! Great Location and Good Hours. Thanks Destin
Brandon was extremely helpful!
Had a great stay and Carol and Brandon are great associates. Come store here
These ladies had been wonderful with the help and helping me see what I need to do and what size unit I need. They were so helpful. I couldn't do it without them. Joel and Janet are awesome.
Carol greeted me with pleasant greeting. Listen to my needs. Showed me with a look at the storage size to help me meet my needs. Very informative about my payment options. Over all great experience. The kind of employee that makes you come back or make referrals . Thank you
Brandon and Carol were extremely helpful and their customer service was 5 star. The facility was very clean and secure. I would highly recommend this location.
Great customer service and easy set up process! The man working the desk is very attentive and friendly and helped with all my questions!
Anytime I need storage, I’ll be here! Great crew. Friendly and professional.
Clean building, good prices, and friendly staff
Brandon if i could marry you i would...thank you so much for being quick efficient..and customer service friendly...you made my long hard day ..stress and worry free...give this man a raise he def earned it with me....thanks again brandon!! Rock on!!!🤘🏽😁😎
Brandon is the best!!!! Public storage Rocks!!!
Great customer service, very helpful and super clean!
I needed a box for an odd sized pillow and Janet was so helpful! She found the right sized box then taped it all together, saving me the hassle. Outstanding service.
Brandon is a great help and even helped me rent a unit out of state via the eRental. SO HELPFUL
Janet is truly a conscientious hard worker. She is always a great help when I ask for help. 2010 256th is the best customer service.
This place was really good and secure, not one time I've ever gotten broken into or witnessed anything bad about this place. I also want to show thank the manager(Brandon) for always being there when you need help, he a great manager overall.
Stayed for about 5 months, everything was wonderful!
Brandon is amazing! Thank you for making my move as easy as it’s ever been! The place is clean, nice and cool (because it was hot out) I had no issues.
Very happy with the service here, especially if you run into Janet. Both times, the first time I needed to switch storage areas, she was incredibly helpful in assisting me with the move. Then recently when I needed to move out, she made things extremely easy and went above and beyond for all my issues and addressed them all. Great customer support!
I stored my belongings for 9 months at this location, while I was deployed. Brandon provided excellent service from the very start, ensuring my belongings were well taken care of. The space is clean and secure. Would definitely use this location again.
I’ve been a Public Storage customer on and off for the last thirteen years. Although I never had a particularly negative experience in the past, my experience at this location was so far above and beyond every single
one of my highest expectations that my past experiences can’t even begin to compare.
Upon arriving to the property I was welcomed to the space by the site manager, Brandon. His attentiveness was amazing— I had barely even stepped out of my car and he was already holding the front door open for my mother and I. This initial impeccable interaction set the tone for the entire experience as a whole, and I couldn’t be more grateful.
On top of the fact that it is absolutely clear that the staff here genuinely care about their customers and the quality of service they receive, the way they care for the facility itself is obviously equally as important. The entire building’s interior, exterior, and even parking lot are impeccably maintained.
There wasn’t a single moment during my tour of the space that I didn’t feel utterly and completely impressed.
I rarely ever take the time to review businesses, but after this particular experience I sincerely felt not only obligated, but honored to do so. If you are someone in need of renting a storage unit and you value safety, security, and unmatched customer service — please do yourself a favor and don’t go anywhere else!
More than satisfied. The facility is clean, organized and well maintained. Brandon, a true professional in customer service. Great location and access.
Brandon was very helpful in the process of renting this space in your storage facility.
I was in and out in less than 30 minutes. I told the manager Brandon what I wanted and he made a suggestion because he had experience with what I wanted and sure enough he was right and gave me exactly what I needed. Answered any questions i had. Paperwork was a breeze and like I said, in and out.
Excellent Service by Janet and Brandon, The Facilities are Clean and Really Easy Access I Really Recommend This Place For You Storage Needs 👍
Much cleaner than other Public Storage. Heated Storage. Originally, owned by Cubesmart. I got a good deal for rent in 2021.
Great customer service. Manger Brandon W is very friendly and professional! Manger Office open on Saturday. Wei.
Brandon helped transfer units and saved me time and money
This is one of my favorite locations they’re very clean… and the staff is extra nice and helpful
Good storage place hopefully prices don't go up too soon
Kathy is great! We got in and out with. I issues. Storage unit is clean. Safe. Thanks Kathy!
The property manager there was excellent and great customer service! highly recommend
The clerk working there was very nice and helpful.
Janet is always very kind,happy and so very helpful. Best customer service ever!!!!
Your store representative Janet is very good at what she does. I had an anxiety attack last week when I opened an account. I literally didn't know what to do at that present moment and Janet held my hand (so to speak) and walked through the entire process. I apologize for whatever happened and she totally understood. She's an exceptional, what I would call a brand ambassador. Totally on point. Thank you Janet
Janet and Brandon are very friendly people. I mostly worked with Janet for my first experience at public storage and she made the whole experience super easy and helped us get exactly what we wanted/needed for the best price. I have never used a storage facility up until recently but I highly recommend this place!
Every time I go in the staff is always very helpful and respectful. Thanks guys, keep it up!
One of the safest places I've rented from . Clean , carts always available .
Relatively easy self--move in process.
If you've never used a self storage facility before, I would not hesitate to call or visit the facility manager during office hours.
I forgot his name, I wanna say Brandon?, I apologize).
Anyway, He was very helpful and answered all my questions.
I would definitely go back to this facility in the future when I am in need of another self storage unit.
My only complaint would be that access hours are not very "accessible" for those that may work later.
The gate won't open after 9pm.
I know this is more of a corporate decision, and therefore not a complaint about this particular facility.
In general, most places will close around 10pm, a few later, and even fewer still, one will find a facility that is accessible 24 hours a day.
(The could be incorrect, there is one facility in federal way that will allow you to access 24/7, but only after an "appointment", so to speak.
I like the fact this facility has three floors , at least in the bldg I rented space from, which made the facility seem less dense from the outside.
It makes it easier when trying to find your unit for the first few times.
Easy access via the app once setup and the customer service is excellent. Just use the app leave a message and you'll get a call if you need help within a short amount of time. Also want to recognize Brandon!!! Excellent customer service and very good aditude!!!!
I have a unit here and Brandon is the best
Awesome job!
Mark & Brandon were great!
Brandon was super helpful in getting helping me set up a unit and helping out as I had the unit. I recently vacated and he was extremely helpful with that process as well. I would recommend Public Storage to anyone in a heartbeat.
BRYTTANY—💯💯—-Absolutely Marvelous!!!!
Went here to precheck the position and condition of the specific spot. Janet and Brandon both are very professional, warm and helpful. They answered all of our questions which help us make decision on site. Thank you so much for the wonderful experience.
Bryttany, worked very well and hard for me and my mom. Really appreciated.
Brittany did a great job for us!
Loved the online set-up and move-in. I'm on the 2nd floor of a just-right temperature building and got used to the temperamental elevator already(it's slow enough to load/unload enough stuff to cover the floor space of the lift), but I'm still having problems getting the app to work and open the gate via my cell. 10/10
Bryttany was amazing! Helpful, knowledgeable, and kind. Wonderful experience. Ask for her!
Bryttany beautiful personality, my experience had been the best customer service I have had in a month!
Bryttany she helps me a lot, the best service ever
Bryttany made the process seamless, and answered all of my questions.
Thank you so much for your help.
Side note: I was in and out with a storage unit less than 20 mins.
Thanks again!!!!
Friendly and informative staff (Brandon assisted me). Clean and secure property. Easy and simple move-in process. Definitely recommend this place.
Mark did a great job. Was a great experience!
Amazing customer service! No hassle in and out.
Not bad facility, but 50% price increase this month seems a bit ridiculous
Brandon was very helpful in getting me a unit. Very knowledgeable and courteous. Great job Brandon!
Elevators…not so much. However, the staff is great.
This is a nice facility reasonably priced storage but a great move-in special it's pretty much clean all the time the only issue I have had is one day there were no lights in the elevator at all and one day it just didn't work at all
Everything is great the staff is friendly willing to go that extra mile for their customers.
Madison was great, and was so kind in helping us get the unit we needed. She gave us a nice tour and made us feel welcome. I hope she can stay this federal way location
Brandon has the most beautiful spirit which helped in my time of need. Came back and met Madison. I have never been to place where everyone has good spirits. Hats off to the both of them for exceptional customer service!
Property is clean and secure. Brandon made the process efficient and pleasent and linked me up with exactly what I needed at the right price
Madison smiled answered all questions made it an easy process, facility is great too! I would recommend this place!
Madison was great 👍 Really happy with the service today and place looks clean.
I want to come in the company if I have an employee such as medicine she was fantastic and explanations on how to use the keys how to get in the buildings the contract and everything I need to know she made plain and clear and I wish every employee at this company was her
Madison and Brandon were so great today. Helped make my move in smooth and easy. Glad to be at this location it’s clean and nice.
Really good experience renting at this location, I highly recommend to anyone. Move in process was super easy with Madison and Brandon. Those two were great 👌 excellent customer service, I look forward to seeing them again and again!
The service was great very helpful especially Brandon he has excellent customer service and I would recommend him as a sale persons to work with
The overall experience was smooth and fast. Brandon and Josh went out of their way to help get the storage room I needed for my belongings. I would recommend going to them everytime.
Brandon and Madison @ Store 27414 were very friendly, professional, and courteous. They were very helpful in assisting me with my storage needs. I am confident that my storage experience will be very pleasant with Brandon and Madison serving this location.
Madison was friendly, helpful, and honest. Great service!
Madison and Brandon gave good service
Brandon went out of his way to smooth our way into our new storage space. They reduced the stress of our move and made sure we got our money’s worth. The district manager helped resolve a computer glitch with a quick fix to tide us over until she and Brandon could arrange a permanent solution