Public Storage Self-Storage Units at 2010 SW 356th St, Federal Way, WA

Thank you Kathy for your help and helping save a couple dollars on my rental!

Kathy was lovely! She got me everything I needed and was very friendly and efficient!

I was renting a unit from Life Storage down the street, but their rent increased dramatically for me (+25%). I had previously rented from other Public Storage branches and had a good experience, plus the glowing reviews of this location left me hopeful. Well, I was able to easily secure and pay for a unit online in less than ten minutes. When I needed help at the location on a Friday afternoon, Brandon offered quick services and solutions, and was super pleasant! , I got the same great customer service from Brandon and another employee (apologies for not getting their name)! Fantastic experience, very happy to rent here.

Kathy was very very pleasant and professional and courtesy also was able to save me some money that would fit my need! Kathy was awesome!

This is a Great facility, safe ,clean and they are super professional. 5/5👍

Carol at the federal way public storage was fantastic! Even tho went a little past closing she made sure we all squared away, well informed and happy with the unit we got. The facility was very clean and fairly easy to navigate. Thank you so much for ur wonderful service.

Kathy is the absolute best!!! She was super helpful and so friendly. Great energy & excellent giver of all the info.

Good experience and the employees are friendly and easy to work with !

Kathy was quite helpful in setting me up with my unit.

Very friendly and very clean

Brandon was a awesome to work with and very understanding will work with him again

Where are the carts? I have had a unit here for years and my only complaint really is the cart situation. I have a 3rd floor unit so without a cart I can't do much. On one occasion I found a person and was told if there weren't any by the elevator then I was out of luck - this was at night and nobody else was accessing any units, likely whoever did use them earlier didn't return them to their spot. I asked if I could get one from another building and was told no, I could only use carts from my building. That was a while ago but today I'm here after a 20 mile drive and again no carts. My rent on this unit has almost doubled in the last 2 years so maybe get some more carts?

Brandon was very helpful and an excellent manager. He will help you with everything you need! He has always been so kind to me. I don't feel like a number and a dollar sign when he helps me.

Great customer service super nice

Karoline and Kathy were both wonderful to work with. They were very friendly and helpful.

Destin was SO Helpful with understanding the storage sizes and helping Choosing one! Great Location and Good Hours. Thanks Destin

Changed the lock on my storage unit without telling me. Does not answer the phone or call back for messages. Is never in the office during business hours. Raised my rent to $132 for a 5x10 unit. I have no way to get my stuff out

Brandon was extremely helpful!

Had a great stay and Carol and Brandon are great associates. Come store here

These ladies had been wonderful with the help and helping me see what I need to do and what size unit I need. They were so helpful. I couldn't do it without them. Joel and Janet are awesome.

Carol greeted me with pleasant greeting. Listen to my needs. Showed me with a look at the storage size to help me meet my needs. Very informative about my payment options. Over all great experience. The kind of employee that makes you come back or make referrals . Thank you

Brandon and Carol were extremely helpful and their customer service was 5 star. The facility was very clean and secure. I would highly recommend this location.

Great customer service and easy set up process! The man working the desk is very attentive and friendly and helped with all my questions!

Anytime I need storage, I’ll be here! Great crew. Friendly and professional.

Updated: Can't recommend them anymore. The elevator was broke not for days but weeks and weeks and weeks. How are people supposed to access their heavier things when not on ground floor? Professional break in on the floor with one side of the wall opened systematically (unit by unit). I guess things happen. But was most disappointing was communication and reachability by management around this. A call with VM (I was out of the country at the time) but then no way to reach them when trying to call back multiple times. Oh best of all, right around the time (or slightly before) when elevator broke and break in, they increased the price by like $20 or more. Haha. Great timing.

Clean building, good prices, and friendly staff

Brandon if i could marry you i would...thank you so much for being quick efficient..and customer service friendly...you made my long hard day ..stress and worry free...give this man a raise he def earned it with me....thanks again brandon!! Rock on!!!🤘🏽😁😎

Brandon is the best!!!! Public storage Rocks!!!

Great customer service, very helpful and super clean!

I needed a box for an odd sized pillow and Janet was so helpful! She found the right sized box then taped it all together, saving me the hassle. Outstanding service.

Brandon is a great help and even helped me rent a unit out of state via the eRental. SO HELPFUL

Janet is truly a conscientious hard worker. She is always a great help when I ask for help. 2010 256th is the best customer service.

This place was really good and secure, not one time I've ever gotten broken into or witnessed anything bad about this place. I also want to show thank the manager(Brandon) for always being there when you need help, he a great manager overall.

Does not notify you when they close

Stayed for about 5 months, everything was wonderful!

Brandon is amazing! Thank you for making my move as easy as it’s ever been! The place is clean, nice and cool (because it was hot out) I had no issues.

"BE AWARE OF BREAK IN" I rented a unit for a few months between my moves at this location and someone broke into it. This someone meticulously replaced my lock (the one purchased at Public Storage) and replaced with the exactly same lock, as if it was mine. I don't know the exact date of the break in but all my expensive items as well as irreplaceable keepsakes were burglarized. The property manager reviewed the videos but claimed that he could not find any trace of break in. By the sound of his reaction, I almost thought that I was making up a story. Electronic items, furniture, etc. can be replaced but not my family memorabilia nor financial information (my ID was compromised as a result). Before renting, I researched extensively for safer places and specifically rented at this newer and safer location. Taken all in all, I can no longer trust this company and *do not* recommend this location.

Very happy with the service here, especially if you run into Janet. Both times, the first time I needed to switch storage areas, she was incredibly helpful in assisting me with the move. Then recently when I needed to move out, she made things extremely easy and went above and beyond for all my issues and addressed them all. Great customer support!

I stored my belongings for 9 months at this location, while I was deployed. Brandon provided excellent service from the very start, ensuring my belongings were well taken care of. The space is clean and secure. Would definitely use this location again.

I’ve been a Public Storage customer on and off for the last thirteen years. Although I never had a particularly negative experience in the past, my experience at this location was so far above and beyond every single one of my highest expectations that my past experiences can’t even begin to compare. Upon arriving to the property I was welcomed to the space by the site manager, Brandon. His attentiveness was amazing— I had barely even stepped out of my car and he was already holding the front door open for my mother and I. This initial impeccable interaction set the tone for the entire experience as a whole, and I couldn’t be more grateful. On top of the fact that it is absolutely clear that the staff here genuinely care about their customers and the quality of service they receive, the way they care for the facility itself is obviously equally as important. The entire building’s interior, exterior, and even parking lot are impeccably maintained. There wasn’t a single moment during my tour of the space that I didn’t feel utterly and completely impressed. I rarely ever take the time to review businesses, but after this particular experience I sincerely felt not only obligated, but honored to do so. If you are someone in need of renting a storage unit and you value safety, security, and unmatched customer service — please do yourself a favor and don’t go anywhere else!

More than satisfied. The facility is clean, organized and well maintained. Brandon, a true professional in customer service. Great location and access.

Brandon was very helpful in the process of renting this space in your storage facility.

I was in and out in less than 30 minutes. I told the manager Brandon what I wanted and he made a suggestion because he had experience with what I wanted and sure enough he was right and gave me exactly what I needed. Answered any questions i had. Paperwork was a breeze and like I said, in and out.

Excellent Service by Janet and Brandon, The Facilities are Clean and Really Easy Access I Really Recommend This Place For You Storage Needs 👍

Much cleaner than other Public Storage. Heated Storage. Originally, owned by Cubesmart. I got a good deal for rent in 2021. Great customer service. Manger Brandon W is very friendly and professional! Manger Office open on Saturday. Wei.

Brandon helped transfer units and saved me time and money