Public Storage Self-Storage Units at 17800 Des Moines Memorial Dr, Burien, WA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 39/moSmall 5'x5'
$ 39/mo $46Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
5'x6'Online only price$ 39/moSmall 5'x6'
$ 39/mo $46Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 63/moSmall 5'x10'
$ 63/mo $73Best Price Label
- Inside unit
- 1st Floor
5'x12'Online only price$ 67/moSmall 5'x12'
$ 67/mo $79Best Price Label2 unit left!
- Inside unit
- 1st Floor
10'x10'Online only price$ 100/moMedium 10'x10'
$ 100/mo $118Best Price LabelHurry!
- Inside unit
- 1st Floor
10'x10'Online only price$ 108/moMedium 10'x10'
$ 108/mo $127Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 172/moLarge 10'x15'
$ 172/mo $202Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 179/moLarge 10'x20'
$ 179/mo $211Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 320/moLarge 10'x30'
$ 320/mo $376Best Price Label1 unit left!
- Outside unit
- Drive-up access
20'x20'Online only price$ 494/moLarge 20'x20'
$ 494/mo $582Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Burien
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Burien Storage Units Near Seattle-Tacoma International Airport
This Public Storage in Burien sits provides affordable self storage rentals on the west side of Sea-Tac Airport.
At this facility, which is located on Des Moines Memorial Drive right off SR 509, there is a great selection of indoor storage units and outdoor storage units, as well as ground-level enclosed units big enough for vehicle storage.
Trying to declutter an apartment along Highway 99? A 5x10 storage unit at this facility can provide the perfect amount of storage space for boxes, crates, bulky seasonal clothes and other items that are starting to pile up at home.
Families living near Gregory Heights Elementary School can pack up boxes of old kids' clothes, kids' toys and even old bedroom furniture the kids have outgrown over the years with the help of a 10x10 storage unit at this location.
Remodeling a house in Des Moines and need to pack everything up before the project can begin? A 10x30 storage unit has enough space to fit just about everything from inside a five-bedroom home.
Box it up, pack it away, move it around. No matter what the storage need may be, this Burien Public Storage near Sea-Tac is sure to have a storage rental ready to tackle any size load.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 369)
Jacque was awesome.
Jacque went above and beyond. Good Services. In short. She is more professional and she knows her works Jacque keep it up.
Very clean property. Very professional and helpful staff. One of a very few places that you can trust with your belongings to be stored in a very high level. Thank you Raina!
Buen servicio todo super limpio excelente servicio encargada...reyna
The experience with management and the access to the storage at almost any time of the day has been a godsend. Any problems that's have arisen have also been taken care of in a timely manager.
Excelente servicio todo super limpio Encargado reyna
Customer service was kind and Jacque provided great service. Excellent service and a beautiful smile. Thank you Jacque for your time and help.
Raina is awesome!!! Very helpful!
Place is clean and the staff are helpful. All you have to do is communicate and ask questions if there is something you don't understand.
Jackie was extremely helpful! Quick and easy progress. Thanks ;)
Jackie was windshield saved my life, I had to get ready quickly she was able to help me instantly I appreciate her customer hospitality, very nice gave me a wonderful feedback, was able to show me how to work the access code, and how to unlock and lock my storage. A five star rating for Jackie!!!😃
The staff here are wonderful, and very helpful. The unit was the right size and the right price. Staff were frequently seen caring for the property and checking on things when I visited my unit as I live nearby. I would definitely store here again! ⭐️⭐️⭐️⭐️⭐️
Teuila she is the best,
So far, so good. The staff I met so far is nice. Facility is well maintained and guarded with living onsite manager from what I was told. I enjoy that piece of mind. The space I reserved was easy to enter with the information I was provided, and it was the perfect size for my one bedroom things. Thank you.
Best customer service you can ask for! Raina is great at explaining how the process works and is very friendly.
I've used this storage facility multiple times over the past 20+years. I'd have to say that my experience this time around was absolutely the easiest and most pleasant in all of the times of done business with them. Rayna was absolutely awesome. She answered all my questions, was friendly, polite and able to have an actual conversation with you, displaying a sense of humor and giving you a feel that you're in the right place and that your business matters here. I was very impressed with my decision to get a unit at this facility. Well done Rayna.
Raina was very helpful! She’s super knowledgeable and helped us out a ton.
Clean and secure. Definitely will return 😂
Cristal at my location was amazing! She stopped what she was doing, and help me through the process. We walked up and looked at the unit. She answered all questions, walked me through my app, and it was a pleasure working with her. I will recommend this location and her to any and all.
I went into the office to try and get my storage unit downsized. I was worried I would get overcharged and that it would be a difficult move into another location. However, that morning, I met Raina at the front desk and was spectacularly impressed. She knew the system well and was able to get me transitioned into a smaller unit just a few feet away. She made sure I wouldn’t pay a dime more during the move and nimbly worked through the system to make everything happen in a matter of minutes. Within 20 minutes, I had everything moved from one storage unit to another and my bill was slashed in half. At a time where customer service has become very challenging, Raina hit a home run. She was courteous, friendly, and clearly a hard-working employee. I almost forgot that all of this happened on a holiday too! I can’t say enough good things. Promote Raina and give her a raise. This experience has stuck with me for weeks and has made me a loyal customer for years to come.
Raina is the best! She is professional and extremely helpful! Raina gave us info and priceless advice when moving. Thank you very much!
Renting a space was very easy and staff were very friendly and helpful
I want to thank Anna for setting us up with the unit she was very friendly and helped us with everything we needed!
Just rented space at this location. Raina was extremely helpful and super nice. Great service
Reina is the best always friendly and helpful. Goes beyond n above to solve your problem
Wonderful staff so helpful would recommend if you need a place for you extra things. The manager Raina was so helpful when I needed to downsize my unit I would definitely recommend this place and am very happy with the helpful service thank you so much
I like the affordable prices staff is nice and understanding but I do dislike the times that we are allowed to visit our storages and and experienced that they are VERY STRECT with that matter of having to be out at a time set.
Very professional, very helpful, very good!
I was helped by Anna, and she was an absolute sweetheart and super patient about explaining everything to me, as well as explaining in a way I was able to understand, if I didn't at first. She was amazingly patient with helping me get into my unit and helping me get everything set up!
I have been most impressed with how the property manager, Raina, has handled every interaction. Very experienced and helpful!
Great customer service.
Giving 1 star cuz I can't give 0. This property is literally the absolute worst!! On-site "Manager" is so beyond unprofessional and unhelpful. She always comes spying when I come to my unit, but can't keep people from breaking in and destroying my property, is hardly in the office or answers the phone. This property is run by greedy people who don't want to do their jobs. They refused to work with me even during the hardest part of the pandemic after my husband lost his job and kept threatening to auction off my unit. They raise the rent constantly and without notice so I'm now paying almost 3x what I was paying when I first moved in, plus they've even raised their late fee without notice which is ridiculous. Save yourselves money and just do NOT store your stuff here..
Raina made this so incredibly easy. Super friendly, lots of options and the rental process took 10 minutes. Highly recommended, especially the awesomeness of Raina!
Out of all the “public storage” facilities in the greater Seattle area, this one is the best! An I’ll tell you why! Because of “Raina”!! She signed me sign me up a little over a year ago, and from the beginning she’s been nothing but Amazing!! Super helpful! Friendly! And just really cares!! Thank you soo much Raina for all your help and support! I wouldn’t stay at this public storage if you weren’t there!! Thank you, thank you!! 🙏🏼🥰😁
Tracy is 👍 awesome
Parked my RV in clean safe parking lot great deals. Ask for Joey Tasha or raina
Talo is AMAZING! She went above & beyond to help us find the exact unit we were looking f for. Even took the time to call back to be sure we found it ok because it was a different location & were able to get in ok. She made the experience so easy and pleasant. Highly recommend this storage facility!! A+++ customer service!
raine was great and help with helpful great attitude and simple instructions
it took me long enough to say this, thank you Raina, you are very helpful, I really appreciate your patience and your warm hospitality:-)
Joey was amazing when helping me. Excellent customer service to help me with my storage unit
We had an exceptional experience renting a unit from Public Storage in Burien/Des Moines Memorial Drive. Manager Raina knows her storage site, and found a unit that completely fit our needs. The site is very clean, secure and accessable. Raina was very pleasant and a delight to work with. She is very attentive to the property, watching and sometimes waving at vehicles as they pass through the security gates. Raina provides a personal experience. We feel so much freedom having a safe place to keep our belongings. Thank you so much Raina-You have made our lives much easier.
Best Public Storage ever! RAINA the property manager is awesome!
Raina is awesome! I moved from a different public storage to this one and have been treated way better than ever before. So thankful I found this location and Raina!!
Don't use this place the manager She allows some people for after hours access and she let them park there truck overnight She was rude to me when I was late by 4 minutes in after-hours gate She said the other customer has 11 units so he get to do what he want even I want more units She doesn't have them available unprofessional she never responds calls when you need help she only call you when is the due payment expecting some cash. Dear people when you see her face you understand what I'm talking about.
Best! Best!Best!Beat!Best! Raina is awesome , very helpful and professional! Thank you Raina! Best facility I have been to)
Dropped in to our local storage place to check into a larger space. Raina did such an amazing job at helping us adjust our storage units to meet our needs. She provided the same great service when we first rented it last year. When I walked in and saw her again I knew we’d get great service and she did not disappoint! Thanks Raina!!
the on-site property manager is amazing and very friendly. the Property was most definitely always clean and secure. my experience here was great. Never had any issues with my belongings being broken into or any issues at all. definitely will recommend friends and family to rent here! Especially access hours were a huge plus 👍 thank you again Raina for how welcoming u always made me feel and the Peace of mind knowing my belongings are safe and secure here at this public storage.
Reina was nice and her customer service was amazing. Also she helped with my lock quicker than Usain Bolt getting a Gold medal. Excellent worker.
Raina is by far the best there is. She is extremely helpful with all my needs, and makes my life easier. Would highly recommend renting a unit here. The location is great, and very secure. Thanks Raina!
Great location and raina is really nice
Raina is Very professional and helpful. Property is always in a good shape. Thank you again for all your hard work you do around the property.
Raina was on it and super helpful! I have used multiple storage locations over the years and she provided the best service yet!
Raina is the best
Raina is always very polite and keeps the property clean . She is great at her job
Wow, this place has been thru some great property managers over the years but their current one Raina is totally kick a** .She was on property clearing moss away today,last week it was leaves. Shes always available to answer a random question. I always tell her yes ill write a review and never do. TODAY is the day.
Super easy and painless. Everything I could possibly need was offered. Customer service person was awesome.
The manager lady Raina was so forthcoming with my concerns of storing, answered all my questions answered some before I asked. Very direct, friendly and competent. The hours are great. GREAT JOB TO MANAGEMENT for having great people working for them.
Great storage facility, I wish I could remember the guys name when I check out, was really helpful, would store there again!
Good place for all storing needs
I have been a long time renter of storage space from this location and it has always been a great experience! Raina or Rainia, I forget how to spell her name exactly but anyhow, she was extremely helpful in helping me switch to a different unit twice in the same day. Would recommend!
Gets the job done.
I couldn’t give this facility any less than a 5 star rating. Everything is neat and clean and the staff goes above and beyond to help you with all your storage needs. With so many different storage facilities around, it’s tough choosing the right one, but I’d recommend this facility to anyone.
I’ve used Public Storage for years, and have found the facility to be clean, convenient and most of all the property manager, Raina is the best! She is friendly, efficient and professional. If you are in the market for a storage unit, look no further, go see Raina and she will surpass your storage expectations.
Raina was extremely helpful and professional. Made the whole rental process go very smoothly. Thank you Raina!
I have been going to many storages in my life but this one I have had the best service the staff were always helpful and were very helpful and polite thank you
Clean, maintained and the staff are always on top of their game. Thank you, Raina!
Had another wonderful experience at this Public Storage. I’ve been to many different storage facilities and this one is definitely my favorite. Raina and her crew make the renting a storage here easier and safer than any other facility that I’ve been to. Would definitely recommend this facility to anyone in the market for a storage locker.
Rains was a great help getting me another space. Thank you
Raina, Is very professional, helpful and knowledgeable and asked me all the right questions. She explained everything thoroughly. She is a valuable asset to your to your company. Very efficient. Five Star!!
I would say spacious
Raina was quick and helpful with getting me set up with the right sized unit I needed. I had no idea what I was doing! Thanks so much!
Raina was kind, professional and knowledgeable! Excellent experience 5 stars!
Property Manager Raina is fantastic and will do what she can to help accommodate you! If you're looking for clean storage units with friendly staff, consider this Public Storage location.
They went from being decent to being criminal. I gave notice and checked out with them, had a helper who witnessed me do the checkout. Lady told me I was all good but then they sent me to collections after not even sending a bill. Lied about me giving notice, lied about me checking out. Do NOT rent from here!!!
Ryan did a great job explaining everything and giving us the tour. He was very friendly, too.
Today was my first time ever renting a storage space. Ryan was very nice, helpful and efficient! FYI: There’s a number of Public Storage locations near this location. This one happened to be about $30/month cheaper than the other nearby Burien locations. So it helps to check out the prices online beforehand.
I went to pay my storage unit today and the nice lady at the counter (Charlotte) was so helpful about other questions i had. She was very friendly and had a smile on her face.and answered all my questions. Thank You Charlorte!!!
Charollete was very informative and helpful. Would recommend to any one.
Excelent service thank you Charlotte
Charlotte is very helpful and welcoming... I will use this facility at anytime. Thank you
Charlotte was very helpful and waited for me, even though I was late. I am as happy as a monkey!!!!!
Charlotte was very helpful and pleasant in helping me straighten out the problems surrounding my storage unit. She was very patient in working through the situation. Mike Cervino M Mike Cervino
Charlotte is the best!
BEWARE!!! I rented here for over 3 years. They raised the rent often and by a considerable amount. I finally decided to move out. So I went online to see if I had to be out by the end of the month. It did not say. Instead it had me select my move out date. I received an email showing my move out date of 12/8/19 and told me that once I had vacated to stop at the office where they would provide me with a receipt showing any balance due or credit owed. They also remind you to turn off your AutoPay service that they offer, which I did. Imagine my surprise when I showed up on 12/7 to find that I was locked out & had to pay a whole month’s rent plus a late fee in order to go in and get my last load. And here’s the kicker, they don’t refund ANYTHING. I was in there 7 days and had to pay for the whole month plus the late fee when I had notified of my move out date and turned off autopay as instructed. If your rent from here, be very mindful of move out dates no matter what the website tells you.
Charlotte was very friendly and very helpful and a delight to work with.
Charlotte awesome. Very helpful and friendly
CHARLOTTE WAS MUCH HELP SHE HELPED IN ALL OUR QUESTIONS GOOD SURVICE
Charlotte was great and did a great job!
Charlotte was very helpful
Charlotte was great, helped us get into a new unit. The staff here is super friendly.
Charlotte was great! I had gone there for a different unit but unfortunately it had a lock on it she didn't have a key for. I then had to decide what to do. She had another available that was a little more but considering the location and her patience with me, I decided to go ahead and rent. The "paperwork" was done rapidly, efficiently, and she was knowledgeable. I recommend this place for your storage needs. Thanks Charlotte for your help during my chaotic move!
Charlotte was a great professional service representative. Thanks for all you do
Today, Charlotte did an awesome job attending us.
CUSTOMERS BEWARE. Bait and switch. I signed up in June, bought their lock, negotiated a price, all was well. Six months later I received a postcard in the mail that my rates were increasing by 20%. I immediately responded to them via the same email I had communicated before...radio silence. I will be moving my items from this facility as soon as convenient. Dishonest and sneaky business practices.
Too expensive. Raise their prices without warning
Amazing and great service
I came looking for just a unit and got a whole customer experience. Leelee was a joy to work with from start to finish. She made the check in and unit rental quick and easy, we toured the unit which was perfect and got it all locked up!!! Movie in day was a breeze, Leelee even came to make sure I was good to go and didn't need anything with a smile in the pouring down rain. Also, their convenient hours gives me plenty of access to my things. If you need storage this is the place to rent!!!!
Charlotte was very helpful.
Awesome experience, Charlotte was very friendly, professional and knowledgeable... she also had patience making my storage rental a wonderful experience!
Charlotte was absolutely wonderful spectacular splendid person to deal with personality was charming effervescent and all-around pleasing to work with.
Sandra went out of her way to help us to move into storage! Excellent experience! Also, Vivian went above and beyond to help with the move out and the outstanding fees.
Moved in on special. Special expired after 6 months and I was not aware. Other facilities continue specials as long as you rent. Manager raised rent on the unit 30%. Request to review for reasonable increase denied. I moved out to a facility that had twice the space and half the rent!! I moved out halfway through the end of the month, of course they keep the balance! Capitalism at its finest, but doesnt mean its ethical. Would not go back.
Vivian was GREAT, professional and courteous. Made the right choice!
Vivian took good care of us thank you vivian for helping us God bless you
Lee Lee help me change units great customer service great attitude
I used to have a diversion to asking for help at this public storage before I met Vivian. I’ve always had good service at this public storage, and have been helped well, but up until my girlfriend and I ran into some trouble with a broken lock, I didn’t think that we could have such a positive and helpful experience, that we actually look forward to going back to our storage unit! A few weeks ago, and then again yesterday, an employee by the name of Vivian helped us out so expediently and which such kindness, that we never felt the stress of tampering with any of the many details required to cut an old lock, get a new one, and sign up for a new storage unit as well. We felt totally confident that we were in good hands the entire time, and the lines of communication were pristine to the point of us actually looking forward to see Vivian whenever we need to use our storage unit! Usually paperwork and billing details can feel tedious and stress inducing for myself, but with the great help we’ve received the last few weeks and again yesterday, this process was facilitated in an easy going and simple way. Thanks for all the help and I’m glad that this is the facility that we’re using.
Vivian, did a great job setting me up in the storage unit, very helpful and courteous
Excellent service with Vivian thanks for your service she nice and kind.
Very good customer service! I am very pleased. Kind of quiet neighborhood too.
Being a customer service “Guru” myself, I have to Say Ms Vivian is cut from the same cloth. I needed a larger unit for which she had 2 available and made the transfer process easy and smooth. She also expressed how someone with my personality would be great in the business and answered all of my questions regarding working with PS. Who knows, maybe I’ll be getting reviews here soon as part of the PS family. Thanks Vivian, YOU ARE awesome.
L’Tasha was AMAZING. We came in a day late for our reservation because packing was chaotic (completely our fault), but she immediately got us back on track and honored our original reservation with no questions asked. She was so sweet and knowledgeable about the whole process, and made an extremely stressful move a breeze. This was seriously the least stressful storage setup experience we’ve ever had. Thank you!
We had a great experience and Vivian was friendly and really helpful. The location was always clean and we felt that our stuff was safe and secure. We will definitely recommend this location to our friends and family.
I had a great experience, I am continuing to utilize their services currently because of the top quality service Vivian provided in making sure that I knew my belongings would be kept safe and would highly recommend this location for your personal storage needs
When I came into the office Vivian was there to help me. She has a very positive attitude and I feel she went above and beyond to help me today. She helped me get into a smaller unit today. Even when I spoke with her on the phone she was so helpful. I feel like she truly cares about my business and she is willing to do what it takes to help a customer. I want the management to know I think she is first rate and deserves to be acknowledged for her high quality customer service!
I visited this location and had the pleasure of meeting a very helpful woman named Vivian, she was very informative, I will definitely be using this location.
Vivian was super helpful! Great business.
I love how easy it was to get it all set up and super affordable compared to other experiences with other companies these guys are professional and very friendly the facility is clean and well-maintained I've never had a problem there I highly recommend it for anyone looking for any kind of storage
Very happy with customer service Sandra was great always with smile thank you Sandra for always helping me.
The manager Sandra is a very nice lady, she is kind and helpful. She provides excellent service!
Always helpful and friendly. I have worked with Sandra twice now and she is Amazing. Thank you
Sandra was awesome big help
Sandra always been really nice professional friendly I recommend public storage.
Sandra was very friendly and very helpful.
Sandra was an absolute awesome person and made this experience worth the time !!! Very friendly, courteous, and professional !!! I would recommend this place over anything else in Sea Tac area.
Appreciate Sandra staying late and getting everything set up for me.. she was really nice, polite and patient.. thank u...
Sandra was very professional friendly I recommend public storage very clean property.
I am a current customer, but came back today to rent a separate unit for my business. The process was quick and easy. Sandra is very professional, efficient and friendly. She called me ahead of time to confirm my appointment that I made online the same day, and was ready as soon as I arrived. The facility is very clean.
After almost 9 years of storing my belongings at the Normandy Park Public Storage location, I decided to move my stuff to my current location, Virginia. Coordinating the move from across the country was difficult, but Sandra and Vivian helped me immensely. I no longer had my locker key and the moving company changed the pick-up date twice. Nonetheless, with Sandra's and Vivian's help, it all came together.
The services provided by Sandra is very efficient. Thank you.
Wonderful customer service.
Sandra is incredible!
Thank you so much Sandra for your help. Excellent customer service.
Sandra is awesome!!
Took 6 months to fix the door and as soon as they were done they raised the rent 37%
Sandra is awesome!
Thank you so much for your kindness Vivian.
I just checked in today, so am speaking from limited experience, but Sandra did an excellent job of walking me through the paperwork. Got a great deal on the rental via the website. Hoping the rest of the experience will go as smoothly! Will update the review if not. good luck!
The staff Sandra is very helpful!
Had great experience with Sandra she was very friendly and helpful
Vivian was extremely helpful with accommodations for account set up
I'm very happy with the professional customer service I'm been storing for a long time I will recommend public storage and come with sandra she is the best on customer service.
Sandra fue muy amable profesional y amigable recomiendo mucho a public storage...
Sandra helped me from a to B very friendly and professional and cute too ....I want to thank the company and her I'm glad to be renting here thank you ...Thank you ...Duane
Sandra was Very kind and quick!
Sandra was very helpful
Sandra helped me to quickly get into a storage unit today. She was so friendly and helpful.
Sandra was amazing!!!
Sandra was absolutely lovely and so helpful. She was very knowledgeable and efficient. She had a professional and sweet personality.
Sandra was very helpful
Sandra is great customer service! Fast, efficient, and clean storage. Good rates.
Sandra was an awesome help. Good reliable place to storage your house hold goods.
Great friendly employee Sandra was a great help knew what she was doing and very efficient! Customer service is good compared to other locations! Definitely recommend
Have been here many years. Sandra helped me with upgrading my new space.
Sweet lady Sandy is ! Excellent customer service
Sandra was wonderful. She waited for me after I got stuck in traffic. She showed me a unit that will work perfectly for me and breezed through setting up my account!
Excellent service even Though Sandra is a Pats Fan.......
Steven at Public Storage in Burien ... thank you for all your help today!!! Definitely great customer service and helping get my request met.
Steven at public storge has great customer service and is an awesome guy!
Went to the Public Storage on Des Moines Memorial Dr location to see about storing my valuables. The manager Steven was very friendly and seem to care about what I was storing, making sure they were protected during my transition. I would totally recommend seeing Steven the manager at this location for your storage needs. He was extremely helpful, courteous and upfront about the costs. If I could give 6 stars I would!
I was looking to store my furniture until the renovations on my house were done. The manager Steven was very helpful funny and patient with my needs. He walked me through the process and made it very easy to understand. I highly recommend this location. Steven has great customer service! Thank you!
Steven was a great help with getting me the right storage locker in my budget. Thanks to him for being awesome.
UPDATE 1/14/19: One star, because I can’t give ZERO. Horrible customer service. Just two weeks after renting a unit back in November, I needed to cancel. I attempted to contact the office multiple times but did not receive a response for weeks. At that point, Steven called me as a “courtesy” so I wouldn’t have to pay a late fee for my rent! I explained to Steven that I had attempted to contact the office, explaining I’d left numerous messages and gave the approximate dates I did this. He said he would look into it. A few days after we spoke, I received an email requesting payment. I called him again and he assured me it was an automatic email and that he was still investigating the matter. I never heard back until today, when I received a call from COLLECTIONS saying I owed money!!!! Absolutely unprofessional, untrustworthy customer service. ————— This was my first time renting out any kind of storage unit and Kyle was a huge help! Friendly demeanor and efficient service!
Great place for storage
Went here to get my storage and a man named Steven helped me he is just wonderful. He has amazing customer service he is fun and funny he makes you feel safe and welcomed. I couldn't be more satisfied with choosing this location. He makes my day everytime I go in. He makes it easy and simple explaines everything step by step so it's easy to understand. Helps with all your needs. If you need a storage this is the place to go just ask for Steven you wont be disappointed.
Kyle did a nice job getting me set up with my unit. It was fast and efficient.
Great Great serviceSteven was Great would go there again!!!
After renting from Public Storage for over 7 years, I moved to California. I want to thank Steven in the Burien office for all his help. I needed my lock cut because my key was misplaced. Since I had a small window of time to have this done, Steven help me speed the process up...Thank you to Steven and the great staff for all the years I rented there.
Cheyenne was really helpful & had a great personality
Needed get to get a smaller unit and Steven was more than helpful. Steven was very friendly and has wonderful customer service. It was a very pleasant experience. I would recommend This Public Storage! :)
Do you store cars?
Steven was a great help today!
Typical storage place. Good rates unless you need bigger than 5 by 10 space then it gets really expensive. But driveway is in an awkward position relative to a big intersection with traffic light. Only accessible coming up Des Moines Memorial Dr S from SeaTac side.
Had a great experience at this location, Jeff was very helpful,love his energy! Would of given a 5 star, but I would appreciate a cart to haul my things from car to unit,plus paying another fee for insurance-so my price that I thought I was paying is really $15more!
Terrible experience! I called to reserve a space to store a full size BMW R1200 GSA motorcycle while traveling out west. They asked what size I wanted and after describing the bike we decided on a 5’x10’. Since I’ve rented this size in the past from other storage companies I sure it would be fine. I showed up at the location an introduced myself as the guy who’s been talking to him for the last few days about the motorcycle storage. He starts asking me a bunch of questions about the bike. Do I own it, are there any liens on it, is it insured? I’m then asked for a copy of the title. I said who carries their title with them and that you never said that was needed. I tell him I own the bike outright with no liens and that it is insured. After a call to his boss they let the title thing go if I show my registration card. We then go to look at the. It was very obvious that nothing other than a Vespa would ever fit in the 5’x10’. Not because of the size, but because there was a standard pedestrian steel door, not a roll up that is the standard. Even if the door was a roll up it still would not have worked because the space did not go straight back 10’ from the door opening but only went in 5’. The 10’ length was a 90 degree turn to the left. At this point I asked the manager what else he had available as I had a scheduled flight leaving out of Seattle in a few hours and I had know time to spare. At this point it was obvious that was going to be skewered by this guy. The only available unit available other than the 5’x10’ was not a 10’x10’ but a 10’x20’! Ouch! Ok, it was going to be three times more expensive, but I had a flight to catch and I had no time to look elsewhere. I was told the first month would be half price and at least that was something. Now the real fleecing began. Back in the office signing the paperwork prices we’d been discussing over the phone were never the actual prices but the beginning without all the mandatory add-ons. The 10’x20’ I was forced to settle for required that I purchase a lock from Public Storage even though I did not need one because I had my own, add another $10-20+/-. It did not end there. I had to buy their insurance even though I had my own insurance, add another $10-20+/-. The half price first month was being whittled down little by little. The final insult was when I had to sign a contract saying they took no responsibility for any loss, even though I was forced to buy their insurance policy. NEVER, EVER USE THESE GUYS!
Great deal. Excellent location. But most important, fantastic customer service. Natalie is extraordinarily competent and professional. I greatly appreciated her expert advice. Natalie is a great asset to Public Storage.
Great experience at the Public Storage at 17800 Des Moines Memorial Dr. Burien, Wa. "Jeff" the Manager went above and beyond the call of duty. Professional and very helpful !!
I have been trying to speak to someone in the office but all I get is voice mail very frustrating! When I call the national number a voice mail just rerouted me back to the local VM. Very poor way to run a business!!! They raise the rent each year without notice, and I would not recommend them.
The storage space was slightly smaller than advertised, however Jeff was so helpful and accommodating that I decided to book this property anyway. Great customer service!
I am being charged $15 more than online advertising promoted. I had brought the difference to the attention of the young lady who opened my account and she assured me that it would be changed. It was not. Otherwise, no complaints.
Close to the public to early
do you have heated storage
Steven was so helpful. I was running late but he kept the location open until I arrived just so I could rent mhy unit a day earlier than I was anticipating. He was patient and kind and really made this an experience I won't forget. I am truly grateful for the outstanding customer service. Kudos to this facility for employing such great Representatives.
Jeff is heaven sent.... If ever there is a problem he fixes it in a timely fashion. Always has a wonderful smile. He makes you feel at home. Thank you Jeff for your hard work and dedication to making this part of are move so pleasant. ☺🌹😁
Employees were nice to us. Facility is a little tricky to enter and exit due to driveway is right at the major intersection. You must enter by coming from the east and can only leave going west when the traffic is clear, there isn't enough room to take a moving truck out onto the street when the light is red. My unit was full of evidence of a thriving rat community. I really enjoyed having a public bathroom available with soap and hot water! It felt good to wash up after moving my belongings.
Updated Review: My first month was on a special one-time reduced monthly fee. I paid full price in Jan, Feb and March. Today they've increased my rate 14%; no warning, no explanation. If you're renting here be aware that this could happen to you too. Poor business model regardless of the reason. (I'm keeping the stars at two because the place does appear to be decently maintained.) Original Review: Staff are super friendly and facility is secure and immaculately maintained. Would have been five stars but initial gate instructions were a bit confusing and staff availability after-hours was delayed.
Jeff was professional and personable. Thankfully there existed a non musty smelling space, unlike up the street at another public storage complex. I've been here two months now, access is effortless, location is convenient, place is clean and any questions are addressed promptly.
I picked this place because it was the only place close that had a unit the size I wanted. It became even better when we went to the office and met Pascale. She was so helpful and understanding. She spent extra time getting us the best price for our unit. Pascale also was very helpful with making sure we had all of the extra products that we might need. I have rented from Public Storage many times in the past and this is the first person that was this interested in her job and her customers care. Thank you Pascale.
Absolutely the best customer service I have ever experienced! Jeff was genuine, friendly, supportive and had a great sense of humor. A pleasure to do business with and recommend this location off top!
Very nice people. Knowledgeable about storage and packing. They are not in the office all the time, but there is a location just a block away... overall friendly, clean and what You expect for Storage.
I had rat droppings all over my stuff and the rat put holes thru a towel and shower curtain.I only stored my items there for 2 months. Would never store my items there again. But the personnel were very helpful
Nothing exciting about renting a unit and having to unload a 16' van and trying to play Tetris with your priced possessions of the last 8+ years.. ohh you get a free lock while your a tenant.
Gets really dark at night be sure to have A flash light handy
Great customer service and very nice facility
How much is the rent
The lady that got us a storage had awesome customer service.
My experience with this Public Storage location was horrible. I reserved a unit online for a roll up door/outside entrance unit on their promotional special. The employee that helped me when I arrived was not at all helpful or friendly. Mariella? (Sp) had an attitude from the moment I showed her my locks. I already have Public Storage locks that I had purchased previously, since I store with Public Storage often. Employees have a quota to sell locks, and this is often a sore point when they cannot make this up sale. We went to go look at the unit. This property does not have a golf cart. Employee walked way ahead of me, and when I expressed that I had arthritis and walking to end of property was difficult, did not offer to let me drive to unit. We looked at the unit, and it was down a hall, not in fact an outside entrance/roll up door. She said she had another unit without the hall, and we went and placed my lock on the door. I mentioned that I had booked online for an outside entrance/roll up door on their promotion, and she told me neither unit was on the promotion. I asked to remove my lock, as I only wanted a unit if it was on their promotion. Employee got flustered and angry and stormed off to office, slamming gate behind her. She called a supervisor to assist her. Supervisor verified that first unit I was shown was in fact on promotional special. I have been storing with Public Storage off and on for over 10 years. In all of this time, I have not encountered any employees that were quite as rude as this employee. Dealing with difficult customers is a part of customer service. Employee was clearly angry, flustered, and needs to be trained further on customer service and composure. I ended up choosing not to store at this particular property, because of this employee's attitude and behavior. I am a property manager, and if I treated my tenants the way that this employee treated me, I would not have any. In the end, I decided to get a unit at another Public Storage location, where I have stored in the past. Rose, the manager at the Shoreline location provides excellent customer service.
I came in yesterday and spoke to a woman by the name of Natasha, she was smiling when I walked in and was ready to answer all 6 million of my questions!!! She was very patient with me and my 2yr old grand daughter who wanted to touch EVERYTHING. I will be getting a unit when I move and would suggest anyone needing a unit in this area going to this location and asking for Natasha... Thanks for making my visit an easy one!!!!!
Areil Service was excellent! She knows what's available and help me with what was right for my budget. Thank you Areil and P.S.
They don't fix maintenance issues for months on end...simple ones even!!!
Walked in and Zack was really nice and helpful!!
Great Store and great location. ..Zach was exceptionally helpful
Anthony was great..very helpful
Anthony was help me with great service and attitude of service minded, would recommend him to serve u
Katie did an awesome job! Super happy with the transaction! She made the storage experience easy!
I've already written a review on yelp, but I feel my service deserves two reviews, after a stressful moving day and the other storage place falling through, I called and made an appointment with public storage, katie called my right away to confirm my appointment, we got there about a half hour early but she gladly helped us out earlier then first thought. She gave us a tour and we confirmed the 5x6 would fuffill my needs. She was quick and kind and very funny! Hard to find these days in customer service! I'm am very happy to give another shout out to Katie! You rock girl!! Thanks for your help and kindness!
The staff and storage units themselves are great. The disappointing part is the constant rate increases. After 6 months, they raised the rate by $10 ..not too bad. Now, another $20, and I can see how this is going to continue. I've used several storages before and this has the most aggressive rate increases...disappointing and annoying. Needless to say, I will be looking for a new storage and it definitely won't be a public storage.
I feel so cheated by this company. I've been a renter here for just over a year. I rent a large unit. When I moved in it was $300/month. It wasn't a special, it was just the standard rate. They have since increased the rent by $60/month. twice. So now I'm paying $415/ month. They give themselves the right to increase the rent as much as they like every 6 months. Horrible. **Laura is really great. Company policy is a scam.
BEWARE! Staff IS friendly. NOT SECURE! We had a reservation. Staff took us to look at unit. She opened the coded door and all of the doors inside that area had been broken in! Their things were all out in the hallway. Staff was a bit evasive as to recent break ins. Locks on these doors had been hacksawed. Staff did help us find a better and safer location. Do not store your things here until they improve the locks!
I recently went into your storage and was welcomed by two very courteous, polite women by the names of Cail, Katie. They took the time to explain to me the prices and sizes. I am very impressed by these saleswomen. I did not rent a storage as I am not going to be in the area that long and decided to wait to store. I will be sure to come back to you if I decide to use a storage again. Thank you Bonnie Robbins
Anthony is a great host and very knowledgable product manager. His assistance with decision making made setting very easy.
Laura is awesome! Great customer service!
Very quick and easy to sign up for the storage area. All questions were answered. Laura is excellent.
Others will love this place because of Laura. She is very nice to be around and she is just a sweet person. Laura knows her stuff about storage thank you thank you. Will rent for sure best place ever to rent from.
What a day so much to do and so little time. Went in and just needed information about renting and how it works; Laura the person working was soooo able to help us! Thank you Laura, for your understanding and helpfulness on this process. Thank you..Laura we will rent with you and recommend this location because of your excellent customer service...
What a day I was having and the person on staff Laura was so nice and happy to have round she made this experience a wonderful experience. Would recommend anyone and everyone to stop by and rent..thank you Laura you're truly an asset to this place..thank you..
Laura was very quick and efficient! Thank you for your service. You helped saved us money:)
Laura has been an excellent employee of Public Storage. I enjoy her positive presence on the property. She is always helping customers and cleaning units to keep the property clean. Laura has an excellent reputation in the storage industry and her company should be so lucky to have her. Thanks for all your hard work.
I inquired about storage today. Laura was very professional in informing me about the storage facility. She informed me about everything I need to pack my belongings in storage. I walked away with everything I need and all questions answered. She is awesome, and I understand why everyone writes such great reviews about her. Thank you for being so awesome:)
The manager, Laura was excellent to work with. She is so knowledgeable and was able to answer all of my questions. Customer service is excellent. Thank you for being so patient, too.
Katie was friendly and thorough while getting us set up with our unit. She is a great representative for Public Storage. The spaces are secure and clean.
Stopped in to discuss moving supplies. Laura was very helpful. I would highly recommend coming here for help.
We have had a storage unit here for almost 2 years now. Laura is very helpful whenever I have questions or forget my pass code which is quite a bit. ☺
Helping my friend move everything out today. Laura has been absolutely wonderful. We appreciate her hard work and service to the company. Thanks Laura!
I came to rent a storage unit after a year and was happy to see Laura was still here. She's always on top of her game and if I had it my way she'd be getting a raise!
Laura is an outstanding individual and always helps with my storage needs!
Anthony rented me a unit today and did a good job. New the facility well.
Laura from Normandy Park and Anthony from MLK gave me exceptional service. They took time to find me the absolute best deal and then processed my rental extremely quickly and efficiently. They literally made this as easy and affordable as they possibly could have.
Laura was AWESOME!! She was very helping throughout the process and provided great customer service.
I'm giving this store 5 stars because of Laura. Something that would be a lot easier on the property would be an easier gate system with key cards and better lights on the facility. Other than that the service was excellent.
Laura was outstanding!!!!! Best focus on customer service that I've encountered in years. She is to be highly commended.
Laura is an OUTSTANDING individual!!! She rented me exactly what I needed and offered me items to help protect my belongings. I am so happy to have met her. Laura is a great employee and like everyone says friendly professional and informative!
Laura is an awesome person who stayed late to help me rent a storage. I really appricate the extra time and service she has provided. I look forward to being a customer of Laura's, as she seems like a very nice person.
Laura provides excellent customer service each month I see her. She is a great asset to the company. Always a pleasure to do business.
Lauras rental process was quick and easy. She was very efficient and friendly. Im happy to have rented here with her.
I use to rent with Laura at another facility. I was pleased to see that she is at the current facility where I'm renting now. The facility here looks clean, secure, and the rent rates are a lot cheaper than further north. However Lauras personality is what really is impressive. She is super informative friendly and personable. Renting with her is an awesome experience due to the experience of just knowing her. I can honestly say that out of all the employees I've met, this girl ain't no air head! No one does customer service like her. Every postive word imaginable is what this girl is. She gets the job done and then some. I'm sure she would be successful anywhere she went, Public Storage is lucky to have her.
Laura helped me get a storage unit. It was the last one left! She was very informative, thank you!
Laura helped me get a storage unit today. Great customer service!
Laura is very helpful, kind and honest. Laura clarified the lease agreement wonderfully. I am very happy with my unit and her service. #PeanutButterReview
Areil and Jim have wonderful customer service and helped me and my family. Love the location
I've rented with Public Storage before, and the second time around was a completely different experience. Laura, the manager here, is a wonderful employee. She answered all of my questions and then some. Laura is friendly informative and very professional. The property feels very secure clean and convenient. I am happy to be a customer here because of Laura's great management skills!!!
I am giving this property 5 Stars due to Laura excellent customer service. I've rented with Public Storage before and Laura went the extra mile with getting me a better space which met my needs and target price. Going through the Call Center and speaking with multiple people was a disaster. However Laura excellent service redeemed my storage experience to a positive one. If renting again in the future I recommend just coming to the store and speaking with her!
Anthony helped so much. He was very nice. I got the storage I needed.
Laura and Pascal ♡ Wow! Great customer service... and with a lovely smile - no extra charge! Thank You! Well, hard to believe... It has been a year! We have been so busy with our EagleLogCabins that time flys... Like the Eagle! One issue... We have had trouble with online pay! When you have more than one unit get separate email address for access. Or pay in person so you get to see Laura and Pascal's cheeriest smiles! Accommodating and helpful... Thank you!
Laura is quick,efficient and has outstanding customer service skills. Thanks Laura
Laura is pretty freaking awesome. She has been ever since we moved in!
Laura is an outstanding property manager. She helped me in an enventful situation during a stressful move with my family. Laura's attitude was nothing but understanding courteous and polite. She suggested plenty of ways to help save money long term with the merchandise offered in the store. We moved everything ourselves and soaked up every bit of Laura's knowledge. She is a true expert in her field.
Renting at this location has been a wonderful experience. It is always clean and well kept. The managers here like Laura Jasmine Areil have always been respectful and nice. Thank you!
That Areil is very sweet and so helpful. Makes the whole process bearable. TJ came in towards the end and is equally engaging. Great employees. Take care of them!
Laura is an awesome manager. She stayed late today on her Friday to help make sure I got a storage unit. She explained everything perfectly. Ive rented here before and have to give Laura a great review for her outstanding service! Thanks for staying Laura!!
Laura is the kind of girl that you pay your bill, and you dont feel like youre paying a bill you feel like youre visiting a friend. This is exactly the kind of environment I want to store my goods at. I love.this lady, 5 stars!
Is there only 5 stars available?!?! Laura is a perfect manager here at the facility. She helped me get a great deal on my storage unit!
Laura is extremely informative. She remained calm when I asked multiple questions about my storage needs. She is very pleasant manager ro work with. She has a winning smile!!!
Love love love Laura!!! Outstanding incredible amazing. Like many others I am also a long term customer and HUGE fan of hers. I'm at the unit daily and always get a good morning from her. She is usually cleaning up the facility which almost always remains spotless, helping customers and securing the grounds. I recommend this Public Storage because of Lauras consistent efforts of creating a safe clean and friendly environment. 5 Stars!!!!
Sunshine!!!! Pure rays of Sunshine does Laura bring to the property. Public Storage bought out Shurgard back in the day, and I have been through plenty of managers. However Laura is the kind of manager that will do outstanding no matter where she goes because of how she presents herself. Laura is professional problem solver and all star to the company. Her positive attitude helps customers see past the "big company views" and creates a more personable experience. Public Storage is one lucky company to have snatched her up. There is no girl sweeter than this gem right here. Thank you Laura for all that you do and for simply being you!
Laura is superb! She has a million dollar smile and a personality thar lures customers thus way. When it comes to storage she us a true expert. Very knowledgeable and straight to the point. I am happy to have rented here with her and like many other reviews would recommend this storage facility due to her outstanding customer service A+ all the way!
I'm a ling term Public Storage customer who has been incredibly impressed with Laura's customer service. I come in every month to make payments and she always greets me with a friendly hello and a smile. She is the main manager here and is not only great with myself but others as well Out of all the Public Storages out there I recommend this place because if L aura. 10 stars all the way!
Laura was very quick, fast and great with helping me get storage. I would recommend storing items here.
Very cool people. Best bang for my buck.
The property manager at this location is extremely friendly and efficient. Laura did a great job helpibg me get set up with what I need and actually saved me money in the process. If you come here definitely work with her!
Absolutely wonderful service. TJ & Erin were very helpful. Thanks guys!
I am SO disappointed in this place. They have raised my rate at least 4 times in the last year so it is now almost double what I signed on for. They NEVER have the $1 deal they advertise. EVERY time I go in, they are telling a customer no, we don't have any of those and they offer other "deals" that is BAIT AND SWITCH! I have needed a repair to my light for OVER a year! The one time a repairman came to "repair" it, he rearranged the front so that when I opened it, a pile of heavy topsiturvy boxes fell on me and they blew off my injury. The latest CRAP that finally inspired my review is that I called yesterday and tried to get information from Ariel. She was less than forthcoming, completely uncooperative, and a total disappointment. After my 1st call to leave a message before they opened that was not returned by an hour later (when they had been open for 1/2 hour), I called again. That was the ONLY time I was able to get her on the phone. 9 more calls! You cannot tell me that she was unavailable each of those times. I am thinking caller id and ignoring a customer you do not want to help is the reason... When I went in personally 3 hours later I stood there and waited for her to finish with another customer... I called her just to see... she looked at the phone and did not answer it. TWICE. To top it off... when she realized who I was; even though I had waited for 15 minutes, she proceeded to help another customer who had JUST arrived instead of me, making me wait even longer despite being visably disabled with a cane! FAILFAILFAIL I cannot WAIT to move out and would have done so months ago if they did not load me up constantly with fees and price increases.
Laura is an outstanding individual who goes above and beyond for her customers. She is extremely knowledgeable of the entire storage business and I am happy to have conversed with her about my storage needs.
Erin sold me some packing supplies today and she was helpful and professional and I really appreciated her help
I rented a storage unit at SeaTac today and Erin and Anthony were terrific and professional
Laura", exceeded my expectations. She is extremely helpful and possess a "glowing" and "friendly" personality. Should I need a storage space, in Seattle, in the future,...she will definitely get my business. "Thanks", Laura.
Laura is beyond amazing!!!! We just rented a space and she helped me get a great unit with extra savings. She explained so many options for merchandise it was crazy. Who knew you could make a prom dress out of bubble cushion?! This girl is great. Great customer service!!!!
Laura has been my main contact. As soon as I walked through the door she remembers my name. She is sooo helpful and friendly; you really just don't great great customer service like hers now and days!!!!!
Wow....I deal extensively with Public Storage as a company, and I am beyond impressed with this particular property, and the manager, Laura. I rent one of the largest "warehouse" units, and access the site multiple times per day. Laura has always acted professionally, dressed professionally, and dealt with my concerns or issues with immediacy and a smile on her face. This is a five star property, and I am proud to be a customer because of her abilities. I am displeased with the new district manager, Mike, as he is a corporate robot, and a prime example of why there is a disconnect between many Americans, and large, bureaucratic corporations. He is new to the company, so I hope he gains experience in flexibility, judgment, and sees that customer service wins in the long run, and loyalty is a two way street. His predecessor, Chanelle, got that, and I believe most Public Storage managers do see the larger picture, and the consequences of putting short-term profits ahead of long-term relationships. But, I digress. As a whole, and with special consideration to this property and Laura the manager, I am happy. I would recommend renting from this location. Thank You Laura, for your warm attitude, and professional work. I hope to see you promoted, as you represent what the public wants from a large company, but rarely sees. Nordstrom knows customer service, Southwest airlines knows customer service, and Laura represents what is good about those types of companies and what customers should expect in their business relationships.
Wonderful customer service from Erin and Mike! Super friendly and helpful and I'd recommend it to anyone!
areil My First time renting a storage. Ariel was professional.
Laura and her staff are very courteous and they always proactively work with me on my storage needs
Laura is awesome. Very helpful fast and efficient!
Laura was absolutely amazing! She answered all of our questions and made getting our storage unit totally painless. We explained what our needs were and she 100% accommodated all of them. We looked into a few other Public Storage facilities MUCH closer to where we are moving but none of the employees were as friendly and helpful as Laura was, so once we spoke with her we knew that we would be storing all of our belongings at her location. We would absolutely recommend this particular location to anyone, and we thank Laura so very much for all of her help and amazing customer service!
Laura explained the rental process flawlessly. Thank you so much for getting the right unit and saving me some money!
Laura is wonderful. I am a return customer and a huge fan of hers. Great customer service everytime.
Laura provided me with great customer service. She is quite the perfect professional and explained the lease excellent!
The property manager Laura is AMAZEBALLS!!! Such a diligent and hard worker. The store was full of customers and she moved through the crowd smoothly efficiently and quickly. This chick is SUPER AMAZEBALLS!!!!
Captain Laura... Shes our hero! Gonna take storage needs down to zero! Superstar powers magnified. Fighting crime for the storage side. Goooo Laura! The power is yours!
Laura was quick and efficient and provided excellent customer service. Thanks!
Laura us a storage queen. She truly understands the ins and outs of her storage castle leading and guiding her customers to excellent storage experiences!!! What a true storage hero!!!
Linda rented me an awesome storage unit today that Laura helped me set up and save money. I've been renting here for years and are very familiar with the Linda Laura team. They are truly definitions of excellent customer service.
Laura is amazing. My entire storage experience has been great and everyone has been extremely friendly. However Laura just shines. She is smooth like peanut butter. I heart her smile her face and her presence here at the property. Keep it up girl. You rock! :)
Laura is our main contact with our company. We have rented multiple units here and she has been just radiant each time. Laura is always welcoming informative and fun to be around. We are very thankful for her time and patience. This girl is a 5 Star employee all around!
I visited several Public Storage facilities in the Des Moines/Burien/Kent area. I not only liked this facility, but was particularly impressed with the friendly and professional manager of Laura, the on-site manager. She was informative and helpful without being pushy. I actually paid more for this facility that others I looked at, partly because I felt more comfortable dealing with her.
Lauro is a beatiful personas in te office to come ando see. Su ch a pleasant personas to work with altas helpful.
Laura is cool helpful wonderful...everything!!! She always goes the extra mile.
Linda and laura were a ray of sunshine great job ladies. bill
Laura is awesome friendly and perfect for this job. She provides excellent customer service. Happy to have rented here.
If I could give her 6 stars I would. Laura saved me so much money it's ridiculous and really paid attention to my needs.
Laura and Linda are awesome. TJ helped us get the best prices unit and super nice. Overall the unit worked out good and the service was beyond amazing. If we need it again we will rent with Public Storage again. Thanks!
Laura is wonderful. Moving is stressful and she helped me get into a smaller unit. She accommodated me with extra time. And then she stayed late to change the light. She just rocks!
Laura has been exceptionally helpful on every occasion. Great customer service and personalized care is rare these days everywhere you go but not at P.S. Many Thanks to you Laura!!!
Laura is always in the office ready to take payments. She is awesome and very helpful.
Linda was fun!
THANK YOU LAURA!!! I must confess that i was going to give this facility a 1 star rating.... that is until Laura stepped in to help. I rented a unit for business, but I don't live in the area, or even the same state. I was having difficulties resolving some storage contract issues with their home office and some other employees, but thankfully, I was able to get hold of a true professional. Laura went above and beyond to aid me and save me a trip from Idaho to Washington. Thank you again Laura!!
I have rented here for years between Laura Joyce T.J. I have always been treated with excellent customer service. They are great people and always available to have a friendly conversation.
Laura was extremely patient with me and my questions and last minute changes. She was a complete doll to work with, 5 stars!
actually the team here,Mike,Erin ,and TJ were great help. A 5 dollar raise is in ordet!!!
Laura helped my wife and I move into the perfect space. The prices here were much better than their competitors and the service was beyond !!!
Laura is friendly, knowledgeable and has excellent customer service. Thank you for having such a positive attitude. Thank you.
laura is great. besides helping find me a storage unit for my vehicle, she always has time for a friendly conversation. i have dealt with another storage facility that only treats you like a number and is only there to collect your rent.
Laura is a storage superhero. She worked with me to get the best priced storage unit for my needs. Anyone who saves me money is a rock star in my book. Thanks!
Kim S was very helpful and courteous. It is nice having a friendly face. I am in the customer service business as well and I greatly appreciate good help.
Great site and service! We are especially fans of Laura, whose dedication and infectiously positive attitude brighten our day every time! Thank you, guys!
Laura is great !!! Store your stuff here!!!
Laura, the manager here, is super helpful and with a great attitude. She knows her stuff and is very efficient. We were in and out in no time, she had everything ready to go, and gave us a great deal. Facility has easy access and is mostly level.
Why can't everywhere have customer service like this. All it really takes is a good attitude and helpful service. Laura was friendly, cheerful, and helpful. This is just for storage and there are restaurants that can't seem to provide that! Kudos to Laura and to Public Storage for hiring such a great employee!
I have been dealing with Gabriel for a few years now. Its has been a pleasure dealing with him and Public Storage.
Great place to store stuff but wouldn't want to live there lol
After researching prices and locations, I reserved a unit later one night. TJ, propery manager, very politely called to arrange a time for us to meet. He asked me a couple questions and said he had just the right unit for my needs. When we met in person that afternoon, he was nice, professional and even offered me a cup of coffee, since Laura had just started a pot. We got the paperwork done, signed and out of the door we went. I have faith that the stuff we will be storing there is safe and secure. I only wish that we could have access to our unit later into the night, as occasionally, we do need to get into for a project, fundraiser or disaster assistance. But, we are happy so far and know that whatever questions or issues that might come up, TJ and Laura can handle.
Great people to deal with here. Well priced. Never had a problem.
I have rented from PS many year's, I rented 3 unit's and later moved to one larger one I have had 6 year's, I remember Susan who worked at the desk, and more recently TJ and Laura, have alway's been helpful when I had any question's, showing me availiable unit's, or changing lightbulb's. I have called with question's about my account balance. It's alway's been an easy, simple exp. Helpful @ the front desk, and a safe place to keep all the extra thing's I want to keep, but don't want cluttering up my house. Thanks!!
I rented a small unit for several months to hold my mother's things after she moved out of her small apartment. Once we moved her to an adult family home, we no longer needed her things. The manager of the facility gave me the idea of calling the Salvation army who would come pick it up for me. I was grateful for the suggestion as I didn't know how I would move her stuff without renting a truck.
Best people ever. Great customer service. Some kind of an award should be given to both Laura and TJ.
Awesome storage location, TJ and Laura were really helpful as well!
The service from Laura was excellent thank you very much pubic storage :-)
Laura and Tj are awesone. They are a dynamic duo abd are super nice. They are naturally built for customer service. I am a customer at this facility because of then. Thanks you guys.
TJ and Laura are really great people that make you feel at home and are really nice and are always with a smile. TJ is always around and always helps with anything and everything. If there is an issue they are always ready to help you out and fast. All this time they have been helpfull and really care about you. I got to rate 5 because they are awesome. Thanks guys!!!
Thx Laura and TJ! You came back early from lunch just to help me.<3
Laura is always friendly, knowledgeable, and helpful. When it comes to customer service she shines.
I enjoyed the experience I've had with public storage in Des Moines. Thanks Laura for your help!
Laura was great had great customer service skills and a great smile the facility was clean and secure and I would store my things here anytime thanks Laura and the whole public storage crew at 17800 des moines Dr Burien Wa 98148
OUTSTANDING service and customer focus. The office staff are professional and attentive. I couldn't ask for more, and I will stay right here.
Employee TJ provided the excellent customer service during this stressful time. Moving is not always a pleasant experience, but he made me feel welcome like he knows me and even my second day after same face with the smile and warm personalities walk you through the process. I recommend this place and this person for your needs, I come from a place that customer severs is very import to me and to institution .
We had a great experience with Naz in getting our unit. When we came in we weren't sure what we wanted, or how things worked but Naz walked us through the process and showed us a unit that worked for us. He was very accommodating and the property was clean and well maintained. Great customer service!
Laura and TJ both do a great job at making the storage experience a good one. They answer any questions and also ask some to make sure the unit you get is the right one for your needs. I am very pleased with their fine customer service and happy I chose this location. They just made it pleasant and easy, as it is quite clear they both know their stuff.