Public Storage Self-Storage Units at 18041 Des Moines Memorial Dr, Burien, WA

🙁Be warned! After arranging and paying for my space, I arrived at the gate at opening hour to leave my car before my Seatac flight. The gate code had not yet arrived to the app. No one around to help. Phone support worthless. Luckily I snuck in behind another car and made my flight. Upon return, I went to get my car and access code didn’t work. Struggled with phone menus to try to talk with someone who could help. Luckily someone exited the lot in the meantime and I was able to sneak in again…

La’tasha was very respectful and professional on confirming my storage and going over the rules

Tasha was fantastic! Very professional and friendly. Made the whole process simple.

Very nice people. Units are great couldn't ask for any better .

Tasha

Amazing service

Justin da man

Justin was awesome in helping me move on!

Vansen was very patient, knowledgeable and helpful. Thank you.

Really helpful, definitely the best option.

Bit of an issue getting started. On my movein date (car drop off) my access code was not delivered on time, and i could not enter because it was before the location was open (which is 9am not 6am as the website says). I could not get in touch with a person on the phone to help, but got in touch with customer service person over chat online. Unfortunately, the temp code that person gave me also did not work. Luckily, my access code finally kicked on mid-ordeal. Then, i could not figure out which spot was mine because my contract number was 4 digits, but on lot spot only showed the last 2 digits (i was not told this). So, i was pretty upset, as i needed to catch a flight and this was making me late. Luckily, the attendants, Nikki and Raina, came into work early and they both were super sweet and helpful. Nikki even gave me a ride to the airport in her personal vehicle so I wouldn't be late. As other reviews have stated, the employees here are phenomenal people. My experience with the company, particularly with move-in, leaves something to be desired. However, the app has since worked well and all other aspects of the facility have been good. Hopefully this was just a hiccup.

Issue during check in getting access but was sent down the street to have the ID check done, and the owner of this facility offered to rectify the situation.

I had a great experience moving in. Very friendly and efficient staff. All that I needed to know was presented very simply, especially with the assistance of the staff answering all the questions I had. I am very happy with the management and the physical space as well!

Vansen was great!

Great facility and the staff are very helpful. I had the pleasure of working with Nikki. Very helpful and kind.

We have stored an RV and a vehicle at their site, each at various times and find the set up easy to manage and a very friendly staff. We have used other facilities where the staff were quite indifferent to our needs and questions. At this Public Storage, we have always felt welcome and supported as we have come and gone on several different occasions.

Great service from Tasha and Nikki

Friendly Tasha was a great help

Tasha was awesome

Jae was shockingly unprofessional on a phone call that took place on 01/10/25 at approximately 1:00pm pst. She became belligerent, and proceeded to shout at me. I have never had such a disrespectful interaction before. She informed me that they have had "issues in the past with break-ins" and wanted to know when I will be returning my vehicle. Not sure how that is relevant to me using my vehicle and returning it at a later date.

Very cool

Great storage,everything nice and clean.Tasha is the best,super helpful. Thank you!

Great Prices

Tasha C was amazing! She knew exactly what I was looking for. This public storage is the best.

Tasha was great and made this a smooth and easy process

I leave it hear occasionally when I'm going out of town and it's been great everytime

The place is convenient, clean and expertly managed. Tasha at the front desk is an absolute gem. She really went above and beyond to help my move went without a hitch.

Latisha was such a great help. Thanks.

Tasha and Jae are fantastic!

Tasha was very helpful and fast..super friendly

Tasha provided me with an excellent costumer service. Her kindness and knowledge made the rental process so smoothly I highly recommend this storage business to everyone.

Jz was amazing

I have a unit at the 18041 SeaTac/Burien location and the staff there is AMAZING! They are kind and helpful. This location is the best and I highly recommend it!

They just emailed me they sold all of my stuff after 4 years of payment for $10 because my auto pay did not work. I had over $20k in that account. I had left 2 voicemails and had never heard back from them. What a bunch of scammers.

The staff in the main office are very friendly and let me cut up a bunch of ribbon with their scissors because I had forgotten mine. One of them even regaled me with interesting stories of the things they’d seen around the area while I cut the pieces of ribbon in their office. Thank you for the help and entertainment guys! <3 Me again! This crew really looks after you. I had accidentally left my crocs on the ground outside of a random unit I was parked next to a few weeks ago and Tasha brought them to me the next time she saw me. I thought I had lost them forever.

My stuff was still there, and it was kept in good condition

Jae was more than helpful, great customer skills.

Jae was super helpful!

L’Tasha was great and very helpful

Tasha is fantastic. It was so easy to check in, with great customer service.

Tasha has been helping me with my vehicle in storage for almost 2 years now. I’ve had some difficulty with getting my car to start and even getting into my unit since I lost my keys. Tasha has always been there to help me since day 1 and has provided assistance above and beyond such as helping me charge my jump starter, providing consultation on locksmith replacement. The experience I had was white glove with Tasha and I will always be grateful to her help and service. She is really the best.

Tasha and her team are amazing! I came in an hour before close on the 30th looking to change storage units last second and they were more then Happy to help me. Not to mention the gentleman with the glasses helped me find a good unit that not only fit my budget but also my storing needs. It’s obvious at this location customer experience is key and I couldn’t have been more happy with the interaction I had today.

Great location, and the representative was very helpful and knowledgeable.

There was a young lady name Jae who helped me thru ought my whole processing confusion very kind young lady no issues at all she was very polite

Jae & Shirley went above and beyond explaining the rates and sizes of the units. Showed me around the property and helped me with getting set up with the right boxes for my move - exceptional service! Thanks so much ladies

We just signed up for a new storage space and Jay was the MOST helpful! She showed us several units and made sure we got the one that would work best for us. She was awesome!

The manager Tasha was so helpful. I was worried about my car going into my storage space and she was kind enough to watch me drive in to make sure I did not damage my vehicle or the entry to the space. She truly did not have to do that. I can tell she is just a kind and generous person to go the extra mile. I am so grateful and if I ever need space again, I'm coming back here. Thanks Tasha!

Tasha was amazing getting us setup and familiar with the facility!

Every one in the office is so helpful! Can’t say enough about them.

Tasha is very professional

Tasha is helpful

Great service. Fast, easy, clean, and friendly.

Tasha did an excellent job.

Tasha was very helpful!

Katie was super helpful and got me going fast!

This is a nice place to use for storage that is nice and quietly located. I forgot my keys and code and they were able to help me immediately. Saved me a trip back to Seattle for the key. Awesome service!!!

Tasha es la mejor empleada. Ella me ayudó a conseguir un lugar de almacenamiento y fue muy paciente conmigo. Gracias por ser tan amable. Ella pudo comunicarse conmigo y ayudarme.

Tasha and team are excellent! Friendly staff, clean property. No complaints on my end!

Process to rent a space for my big rig took less than 5 minutes. Tasha was so helpful and knowledgeable explaining everything to me and answering all my questions.

Staff was very friendly and very helpful.

We had the worst experience at this location. We have just spent the last few days cleaning out a rat infested mess. All of our items are ruined and we had to have a garbage disposal company come clean out our unit. 1. We along with multiple other unit renters on our row (We were all there on the same day) discovered that there had been moisture buildup and we had all found evidence of rats, mice and sugar ants. We had no food in our unit but later discovered they were bringing food in through the back wall holes and living in our unit. The food they brought in attracted the ants. At first we just found rat feces on the ground and immediately attempted to complain but for almost 3 weeks no matter what time we stopped by the office, nobody was there and calls were never answered. We couldn't move anything out until we made a formal complaint per the insurance policy so we had to wait and things progressively got worse. We finally made contact and made the complaint and were just told they were sorry. We asked if there was anything they could do to support us. We were told by the office that we could just submit an insurance claim but it was out of their hands. No offer to set traps, no offer to move units, no offer to comp us a month. And our neighbors said the same which tells us they knew there was a problem and didn't care. The units next to us are still empty.  We began the insurance claim and a few days later saw a $25.00 credit to our account from Public Storage. We had thousands of dollars of nice furniture stored and the rats ate through all protective coverings as well and they credited $25.00. The best part of the $25.00 credit was shortly after, our rent was raised by 50.00. 2. We learned from Orange Door themselves that the larger plan only covers up to 5,000 for natural disasters. (Flood, tree falling, earthquake etc) All other damage is covered under the secondary plan with a cap of $250.00 and a $100 deductible so you only get $150.00 dollars. I understand that this was in the fine print but what a joke of a plan. Our whole furnishings for our house we are moving into was in there and it is unsalvageable. A garbage disposal company had to come get rid of so much of our stuff. We have to start over and lost thousands upon thousands of dollars and the only thing this Public Storage offered was $25.00. If they would have just tried to make it right when we first came by offering a months credit or to try to fix the rat issue we could have met in the middle and consider a move to a different unit but they just didn't care and offered nothing. There was no effort to help. Even when I gave verbal feedback we were leaving and they finally. offered a different unit, we were just told "we are sorry that happened". I would never suggest using this place to store your belongings after what we went through. I've added photos (view at your own risk for proof).

It's thieves open storage by braking in

I really want to rate this storage facility higher. The staff were incredibly helpful, and directions provided were very easy to understand and follow. I felt like the facility was secure, and frankly I was initially extremely happy with my storage unit. However within the last two weeks of renting my unit, rats destroyed several of my belongings, eating through multiple canvas bags, backpacks, and clothing. I found several small holes in the back of my unit where I assume they entered. I had not stored food in the storage unit, so I’m confused what they were going after; however I found blood on several of my items, and rat droppings all throughout my unit. When checking out and closing my unit, another woman in line said that the same thing had happened to her belongings, she was a few units down from me. She claimed the rats had ruined one of her pieces of furniture and that she had found a dead rat inside one of her containers. Turns out my personal renters insurance does not cover damage due to vermin. I truly wish I could give this place a higher review, as I felt the staff were really helpful. But my belongings were not protected, and that leaves me disappointed, I don’t think I would rent here again

Outstanding experience at this Public Storage location 4past 2yrs. Wonderful staff 5STARS all around. VANSEN and the young lady that drives the cart around to remind us when it’s time to leave are both: incredibly helpful, exhibit stellar professionalism and EXEMPLARY CUSTOMER SERVICE. From our initial contact we were supplied with adequate supplies to purchase, instructions on using the convenient Public Storage app to enter & leave the premises. Nice restroom onsite. Other amenities were realized just by asking what was available to us as different needs arose. THANK YOU to a “GREAT TEAM”!!!! 🏆🥇👏

Not recommended for anyone who needs access or any customer support. There is seldom if ever someone at the office. There is no direct phone number online either (will have an extended call to transfer to a voice box that will often not receive a reply). Staff may give inaccurate information and not contact customer to correct this. If one loses a key it will take a very long time and process to get back into your unit. Moving things is difficult and it's evident they are aware once someone has a space there is little needed to keep their business so the best way to get in touch for support as a renter is to say u are looking to rent a new space People there are all lovely and very nice. But the company is the worst and a renter might end up paying extended periods with no access. Calls arent returned and generally one has to drive in person n and wait outside as a crapshoot someone may show up to the office. If renting again would look into maybe a smallerplace w more private ownership. Do not recommend.

Teuila. Was very kind and super helpful. She took her time to explain everything I needed to know and tried so hard to find me the spot I was looking for. thank you for your kindness! Tam.

Sooo happy they were still open during my last visit!!!

Super manager...thanks for the help.

Teuila and Jake were very helpful, great energy and awesome. Very happy to see them when I walk in the door. 5 star service for sure !

My first experience, renting a storage area. The front desk person was incredibly helpful and polite. The unit and grounds are well-kept and the location seems secure and safe

My family has had a unit here for many years. I have to say that they have always been really great to us. L'Tasha the manager has quietly had my back when I needed it most, without me asking. I can't tell you how much that means to me. I take care of my mother with Multiple Sclerosis by myself. Over time you forget to ask for help, because you lose sight of yourself. To see that a kind manager has helped you without receiving the recognition that she deserves, means more than I can put into words. Thank You to those quiet Angels that help buttress the rest of us. You should have your time in Sunshine.🙏 Fawna

Teuila and the crew were great. Thanks a mil.

Received excellent customer service from Teuila this morning. She was very patient allowing me to look at multiple parking spots for storing my trailer. Setting up the account and signing the rental contract was smooth and easy, she explained everything thoroughly and concisely. The property was clean and very secure. Excellent customer experience from beginning to end!

Best service thank you teuila

Tasha is nice

Teuila and Sheri are very professional and super friendly

Teuila was the most helpful person I ever came across. She definitely helped me a lot & answered every question I had. I appreciate what she did for me. Thank you Teuila!!!

Amazing customer service, Tasha is so incredibly sweet and helpful with getting moved into a unit.

Amazing people. Very helpful and friendly. 100% approved. Thank you Teula for you support and care.

Sheri was awesome and got us into a space very quickly! The facility looks amazing and we feel very safe leaving our RV parked here.

All 3 female helpers are good to me

Been here 3 times never anyone walking around except the last time I was there to help my Brother move his things out. The one and only lady was very nice and friendly.

Tasha was very quick and polite.

The employee Tasha is very friendly and helpful. 😊

Reserved a unit at the Seatac location online, and when we arrived Tasha had everything ready. She showed us the unit and had our agreement ready in minutes. Great service! Thanks!

Raina was amazing I would pay twice if I could

Raina was awesome. I'm renting more spots this month!

In one occasion my storage was stolen and they did not take responsibility or do anything about it, and it was their fault because they were doing some repairs there and left the doors unlocked, now I had to pay my monthly payment the first days of January but I was late 17 days to pay and they sold my space when I asked for only 3 days to wait. They don't care about customers just collecting money. The worst company I have ever dealt with!

Teulia was real helpful and very kind. It made it a great easy experience

First time using Public storage and both times coming in. Teulia and Jackie made the process so fast and easy. Thank you so much for making this process less to stress about and being so helpful.

Teuila and Jacqueline great service

Teuila, the customer service representative was really helpful to my sister. My sister was stressed out about finding the place and getting help but Teuila made it easier for her. Great experience with her service.

Teuila, She was very helpful and took time to help us accomplish what I wanted.

Teuila was fantastic and provided excellent and high quality customer service. she is friendly and knowledgeable and made it easy. Thank you Teuila.

My car was STOLEN off of the property after just a month of renting a space there. Do not store your property with any Public Storage facility as they will be negligent with your assets. They did not notify me of my car's theft until over 24 hours after it was stolen, and only because I called the office to check (because of fraudulent activity on some of my accounts). Completely and utterly negligent and incompetent.

Nice and clean facility. Manager lady was extremely helpful to me and my family when we rented

Teuila was very nice and helpful

Tasha & her colleague were very patient, knowledgeable and overall great.

Teuila was amazing gave nothing but excellent help within my finding of the storage unit. And I’m sorry if I misspelled your name but thank you for your help.

Miss Tasha was extremely helpful and answered all of my questions. She should be promoted!

Excellent facility. Tasha and Katrina were incredibly helpful when I picked up the key for my unit and got me well acquainted with facility. Really appreciated their help and the experience was totally stress free.

Advertising a lower rate then changed a higher rate when you signed up.

This is typical pubic storage. It is secured behind a security fence that you can open during hours when you want, using an app. The grounds are regularly patrolled, and are clean.

Super efficient! Did an online only price by reserving a storage online. Got a 5x10 but there are smaller and bigger units too. You could complete your rental online but I decided to go in to submit the rest of my information. Tony was friendly, professional, and informative. The process was quick and easy. Lots of space to drive in, park and load/unload. You can also access the gate using your phone now through an app! No more memorizing or having to pull up your codes. Love it! Move in day was smooth. Thanks Tony! Highly recommend.

L’Tasha was very nice and extremely helpful! I will definitely recommend this Public Storage location! Thank you so much!!

Tasha is nice customer service

Office staff is awesome but hard to reach at times from my personal experience, could just be due to a temporary staffing issue, will update if issue is addressed

Tony was great, very helpful

Tony helped us both check in and check out. His positive attitude knowledge and confidence helped us feel a little more at ease during a stressful time (moving)!

Fine for a storage place

Tasha Blair

tasha was amazing!! thank you

Joey and Raina was so helpful with my RV. Public storage property is nice and so clean

Joey was amazing to work with, she made the rental very easy and she is very nice to work with.

2022: Rented an additional storage space. Original reservation was made on-line, upon arrival realized that we wanted a unit in a different location in the same facility. The on-site person, Joey, was very helpful and able to get my reservation switched to the desired building very quickly and conveniently. ---------------------------------------------------------------------- 2016 A charity I do volunteer work runs one major event per year (over Easter weekend); we keep out stuff at this facility, in two of their largest units (we have a lot of stuff). Yesterday was the big move-in; apparently just after we'd left with the first truckload, an unsecured load in a flatbed snagged an overhead cable, leaving it hanging low over the vehicle gate. They called the utility service to get it fixed, but had to close off the gate with caution tape/cones in the meantime (While theoretically a car could have driven under it, nothing taller would and I do not blame them AT ALL for closing the gate to everyone; it was a windy and stormy day and the cable could have easily fallen all the way to the ground at any time). When we got back for our second load, the gate was still closed, unknown how long it would take for utility service to arrive and secure the cable. The PS office was letting people park in their tiny front lot and access the facility through the pedestrian gate, but that didn't work for us (truck was too big to fit in that lot). So, they let us into the adjacent gate to the facility next door (these used to be different facilities, a Surgard and a PS, before PC bought Surgard), while there is no vehicle access between the two, it at least gave us a place to put the truck and access to our storage units via a footpath. Took a lot longer to load that way (the truck being a few hundred yards away from the storage instead of backed up to it) but it was much better than not being able to load at all; and when the cable was eventually fixed we got to get in and load the last of the stuff into the truck directly. TL; DR: Fallen cable closed off vehicle entrance to storage unit during high demand period, PS office staff responded well and mitigated the situation as best they could.

I recommend Public Storage at this location. They care about their loyal customers. Facility is convenient & orderly. Staff is helpful, and friendly. Thank you Public Storage!!