Found endless mouse droppings all over my unit. I feel sick to my stomach.
Management clearly competent and efficient. Space is clean whenever I visit. Couldn’t ask for more
Cannot believe the service I got. She really knows how to make a customer happy. Ask for the intro promos!
Used this storage for almost a year. I have mold on my furniture. A dead mice was my unit along with droppings.
Drew, the manager is very rude and disrespectful. Customer service is also rude and not helpful.The prices are constantly increasing.
I would NEVER recommend this place.
The ratings below have to be AI generated because yelp has more realistic reviews!!
Don’t do it!!
The staffs were exceptional and didn’t hesitate to help me with the problems I was having. Highly recommend!
Spoke with Drew today who helped me with alot of questions on pricing and price comparisons on some units i was trying to decide between. He was super helpful. Thanks so much Drew!
We’ve been with this PS location for almost seven years now. It’s been top notch for cleanliness, safety and over all customer service. We recently were notified that we had to move to another space because of impending renovations. Imagine the stress!Received a call from Mia who was very accommodating and worked with us to make the move as seamless as possible. Arrived at the property at the appointed move date. We were checked in by Brittany, who was equally professional and accommodating. Her cheerful demeanor and smile immediately lowered our stress level.
In this day and age of “forget customer service” we can sincerely say it still matters how a customer is received and treated. And from the very first day we opened a unit the PS personnel have been truly professional.
Drew and Cecilia help me out Thank you
I’ve been with public storage since June and have had no issues. Very clean facility. Great customer service. And they went above and beyond when I had an issue with the key to my lock and helped me resolve the issue.
They increase rent at 40%/yr but otherwise good service.
Ram and Drew provided great customer service for my lock out!
Mr.Ram was fantastic and he was very helpful and happy with his service.
Ram & Drew were amazing and answered all my questions very patiently and I would give them 10/10 stars
Ram & Drew are the best and they both are very talented Managers
Finally, after 7 years, I’m out of Public Storage. 🥳.
I move to another Storage and they did allow me to keep the same price for a 5x10 of $55 for Two years. Climate Controlled
I’m sick of Public Storage “garbage” with the price changes.
Initially on the Website/App they advertise low prices ($45 for a 5x10).
Few months after renting the unit, the same “garbage” over again, Price increase. But they still advertising online the same space for aprox $45 but they increase my payment to $100, instead of the $45 online
Of course, if I try to pay 1 or 2 years in advance, Public Storage keeps increasing the price as they please.
Although I’ve been for over 5yrs with Public Storage. The last email about another price increase, was the determining factor.
I’m getting my stuff out. ASAP to another company without all the stupid rules Public Storage have.
If you think that making money’s by increasing prices as you please is better than keeping customers, I will show you that the answer is NO, by moving my things to another company
As always: Management will start posting the same stupid and ridiculous apologies. Just trying to fool other customers
I’ve been with Public Storage for about a year now and had to call in today with some questions and see about updates to my account. Spoke with Drew and he was super helpful and informative, thoroughly answered all my questions. Thank you for the great service!
Ram & Drew were very helpful and made my lease process very effective
Very unhappy with this place. I’ve been renting with them for 3 years. I chose this place specifically because of the affordable rent. After just 6 months they raised my rent by $40 a month, and now each year after that they continue to raise the rent. I just got a notice that it will increase another $80 a month. Absolutely ridiculous, and as soon as I can get back to Virginia I will be moving out and finding a different storage center.
Just beware that your rent will continue to increase. I wish I had known this ahead of time.
Ram and Drew were both phenomenal and really took care of me and my family. Much appreciate their assistance and professionalism today.
Kaylea is fantastic! You can tell she really cares about her customers and her property. Rental process was super easy, my unit was very clean and the building is well maintained.
easy and fast rental. customer service was exceptional.
Terrific storage facility! Clean! Michael was extremely helpful in my rental. He answered all my questions! Was very friendly and handled my transaction quickly! Highly recommend!
Ram was great and helped with my account and very professional
Ram and Drew were great and very friendly.
Very nice clean property.
Nice friendly. Fair rates.
Ram was very helpful and awesome! Come to this location now!
Ram was absolutely amazing! Very helpful, I highly recommend this place because of him. He was very knowledgeable about the company and works very well. Thank you Ram!
Ram is helpful and great!
I was helped by Brittney at public storage. She pointed me to the right direction and gave me advise on size of locker for my use.
Great place and super clean!
Great management, vary clean property, vary freindly.
Rented a 5-15 from the manager on duty Wednesday she went over the top by answering many questions we had explaining everything in detail. She was so helpful that we switched our original reservation from 5-10 to a 5-15 excellent job. She was very nice and polite. Thank you best wishes to her I’m sorry I forgot her name our unit 2521 rented 5/7 around 1:30pm thank you sorry forgot her name Ivan Lopez Renteria
Las unidades que dicen ser climatizadas no lo
Son y hay ratones.
I had a issue with my account and Ram resolved it right away.
Ram was very helpful and explained the lease policies very clearly.
RAM is excellent employee and very focused on customer service and satisfaction. He assisted me in quick and professional manner.
Ram was very respectful and extremely helpful.
Great experience and very clean property
Had a great experience with the help of Drew!
RAM & DREW gave great service and I highly recommend this place to anyone who is looking for storage.
Ram was AMAZING and very helpful !
Ram gave excellent customer service.
Ram did an amazing job at helping me.
Drew was absolutely wonderful! He was present and attentive and went above and beyond to help me. I have never experienced this kind of service at a storage unit before, and was very pleasantly surprised! Forever a loyal customer because of Drew.
I'm moving soon and went to a few storage facilities looking for the best deal for when the time comes. I was helped by the manager (his name is Hunter) and I was so pleased at the professionalism he displayed. While I didn't purchase a unit today, I will be coming back in the future.
My first visit was about 4 months ago, & Drew continues to be very helpful, & takes the time to answer all my questions.
Excellent customer service. Hate having to use your facilities but enjoy the helpful and friendly staff.
I highly recommend using this storage facility. Hunter was super helpful!
Awesome staff. Brittany answered all my questions, she was pleasant to talk to and explained the services and options. I look forward to coming back and I live in Arlington, so good customer service is important. Happy New Year Brittany.
I was very impressed with Hunter who helped me with my storage unit. Answered all of my questions. Thank you.
*** Update: ** still renting here and service is still great! Drew and Brittney take great care of me !
Brett Helbert was so helpful. If it wasn’t for him I don’t know what I would have done. Amazing service. If I could give more than 5 stars I would. Thank you for everything.
Best 4 years with a storage unit company. Brett Helbert went above and beyond. Best customer service I’ve had with any company. 5++++++
Drew was very informative and definitely knows his stuff! Really great experience.
Drew was very helpful in answering all my questions.
Really getting tired of my rates going up for no reason. And the lights in the parking lot didn't work for an entire year, one of the elevators was down for several weeks. Seems strange that nothing gets done.
Deshawn was very helpful and kind
Rented a unit here and Brittney was great help! She showed me a couple different sizes to get me a good price for what i needed. She works quickly and efficiently. She is very knowledgeable about the place! And best of all she so polite and welcoming! Great service from the manager!
Drew was super helpful! Overall a great experience!
I wish all property managers were as knowledgeable as Drew Helbert. He was professional and very helpful.
Drew! He's the best representative that you could have for your company. Like, wow, he made my day so much better by being amazing at his job. He knows what's going on and really cares. I'm amazed at the level of customer service and care I was given. Thank you, Drew, for being amazing at your job.
Just talked to Mike and Drew again and wow! The customer service is amazing. Everything I call to talk to Drew everyone is so nice and helpful. I'm still amazed at his skills.
New-ish climate controlled storage. Parts of the warehouse are sectioned off by fire doors, which are standard size as opposed to the entry doors which are double sliding doors. Make sure your stuff fits!
Also I saw this mouse, alive and well just chilling in the hallway. Walked by him twice and he didn't even move.
Drew assisted my mother and I in finding a storage unit very short notice. He was very informative, and extremely helpful. Will definitely refer to others. 😊
The lady, Britney I think, was extremely helpful in assisting me with my moving storage emergency.
Service here was excellent and it was well cleaned. Staff very helpful and friendly.
moved in to a 5X5 that was beautifully clean and easy to access with app.
I had a great experience upon checking in to my new storage unit. Customer service is above 5 stars, the first person I met on my arrival was a very pleasant and helpful person named Brittney. She made everything so easy, and with very helpful advice and direction.
So glad we chose Public Storage at this location. Drew and Brittney have been incredibly helpful in meeting our needs. Thanks to them both!
Brittney she is a supe,super customer service, and she know everything in the storage.
Drew provides EXCELLENT customer service and has such a great ability to anticipate needs!! I strongly recommend renting a unit at this location.
I had a few issues with my name and email being mis spelled and me not receiving updates on my unit. Brittany and Drew were so helpful. They got me all set up properly, I got a confirmation email immediately and back into my unit promptly. The units at this location are always well maintained (no bugs etc). 4 stars not 5 just because when I first got my unit they asked for my ID but someone mis spelled both my first and last name on both my unit paperwork and my email address which is my first and last name.
Very great customer service
Thanks Drew
Drew (aka Superman) is a top notch property manager, helpful in any way possible, when renting from the best you always get the best, Otto
Stay away from this scammer storage.
I was renting 5x5 unit for almost 5 years. I way paying $24 per month.
This month I got notification that my rent is going to increase to $52. That is ridiculous considering that they want to increase for 100%.
I went on their website and they advertise unit like mine for $30.
This is just a classic scam if you have an auto pay hoping that you will not notice how much do they charge you.
Stay away
I am writing to thank Drew on 45941 Ox Road for his EXCELLENT service.
I contacted the wrong location on the same street in Sterling, but Drew was so helpful when he was following up on my mistaken reservation and answered all of my questions.
came into today. some trainee Derek or darrell, helped me. I went to view a unit on the 2rd floor with fix my needs. the manager helped too. both seemed to be knowledge able. place was clean too.
Amazing service! Drew was amazing at helping me out. Very good at explaining everything and helped me with my unit. Honestly best service here, Will definitely recommend
I spoke with Drew today at this location and he was super helpful. I asked him a lot of pricing, size, and contract questions and he was very informative! Thanks for all your help!
Let me tell ya, Drew (Manager) was incredibly helpful. A+ service and professionalism. I am happy with my experience and will recommend others to visit this location as well. Thank you!
Drew was super kind and helpful with all of our questions and concerns! Definitely recommend for your storage needs!
Moving in process is easy going and organized. Staff member Drew is especially helpful, professional and friendly. He helped us get settled on our move-in day, and assisted us a few weeks later when we accidentally dropped our keys down the elevator. He quickly tried calling a few local locksmiths, all of which were closed on account of the holiday. He then went out of his way to help us retrieve our keys - eventually succeeding! Couldn’t ask for better customer service.
Great customer service. Clean property, Thank You Drew and Iris.
While one doesn't normally think that a great experience can be made at a storage location, I would advise you to think again. Drew helped make my first time using a accessing, using, and moving items into a storage unit a breeze. He explained everything clearer and made the experience an easy one. We are going through a big declutter and needed the unit to achieve the house cleanse before we move. With all of that on the mind, he helped take one less stressful thing to worry about out. Drew was very helpful and very friendly. Get in touch with this storage facilitate for great service.
Had an amazing experience at this location. Drew was extremely helpful with the process and I will definitely be recommending to my friends/family
Great location and very helpful staff. Storage areas are clean and well kept. The manager, Drew was particularly helpful in answering all my questions and making sure all my needs were met.
GREAT PLACE!! Drew (the manager) was very nice and helpful. I have been renting at this location for over one year now, and am very happy.
I would recommend this location to anyone. They’re friendly, helpful, and always make sure your storage is safe and secured with great prices. The manager Drew was a great help and an overall great person.
I was at the Public Storage facility today on Old Ox Road and was assisted by Drew. He was super helpful and knowledgeable. Great work ethic and attitude. 10/10 would recommend this location to anyone needing storage!
Things were falling a part for a time. But seems like the mew manager Drew is getting it back to high standards! Great customer service.
Storage buildings are clean and free of bugs.
NOT happy that they keep raising my rent every few months. I started out paying a very affordable monthly price (which is why I chose this place) and I receive a notice every few months of a rent increase. Had I known my rent would increase 3x within a year and I was going to be paying $300 a month for a small unit I would’ve taken my business elsewhere. Just be aware that your original rate will increase quickly. I’ll be moving my stuff out as soon as I can. Wish I had known.
Perla was so helpful today! She was able to help us.
Perla was amazing! She explained me everything about my movein. She was very patient and helped me with all my questions. She is wonderful Staff! The best staff I have ever talked to in public storage!
Today Toni helped me by providing wonderful service while taking my payment.
Ms. Perla PM provided me with outstanding customer service and great welcome!
Keep up the excellent job Perla!🙏
Love the climate controlled Bert Convy memorial wing of the location. Easy access.
The facility is clean and very secure. The office staff was always very helpful with any questions.
Una súper atención muy amable
La señora que me atendió muy querida muy amable y me oriento en todo a la perfección
Ram provided excellent service and he is very professional
Muchas Gracias a la señorita Iris Cecilia y Sunisha por el buen servicio. Se le agradece su buena atención.
Iris was excellent.. easy to talk with. Took care of me. Good customer service.
RAM & IRIS are very helpful and I love them so much for their time
I like this place. Like new facility and a good staff.
La Señorita Iris me atendió muy bien me ayudó a bajar la nueva aplicación para más accesible al entrar y hacer pagos. Muchas Gracias!
Ram was very helpful and very friendly
I have never used a storage company for a long period of time, and I am very happy I chose Public Storage. After my furniture had been in Public Storage for over a year and half, when I took it out recently everything was still very nice and fresh. Throw pillows, antique furniture, boxes -- no mold or musky smells. In addition, I want to give big thanks to Bill, the gentleman who was managing the front desk at the time of my exit. I could not have managed my exit without his expertise. Also he was so kind, and very informative. It was his assistance combined with the well managed Public Storage unit that makes this company one of the best, if not the best! Bill- thank you! Brenda
Iris was refreshing professional as well as super helpful. I have never used any kind of storage unit. Iris was very sweet and patient with all of my questions. Now that I'm 'moved in' those questions seem very simplistic. However, even while the phone was ringing and others were waiting she managed everything with grace for sure. I did visit and consider other places. However, once I stopped in for a site visit and spoke with Iris I stopped looking as she made it all easy for me. Thank you Iris. :)
This facility seems to be kept clean both though out the parking lot as well as inside. I also notice the lighting is pretty bright and that makes me feel more comfortable. The occasional item left behind by an unfortunate renter gets dealt with pretty quickly too. I'm happy I chose this location.
My wife and I rented a storage unit at this location yesterday and found it outstanding. We looked at a lot of storage facilities and chose this one. It has easy access, many storage options and is very clean and has excellent management. We found Iris a simply outstanding person to work with in all respects. She knew her business, was very friendly and was extremely helpful. We consider ourselves lucky to have found this facility and Iris.
Wonderful experience. Timely and efficient.
Secure and easy access! This facility is newer and very clean. They have plenty of space to unload and park.
Marginal management. Unable to help me bore out one of their standard cylinder locks. Price increased over 50% in 18 months. Restrooms are locked.
Hillary was very helpful to give the tour of the facility and answered all my questions. Highly recommend this place.
Ram was vey professional and helpful today! Thank you.
Easy in-n-out with the PS app. Staff if friendly.
Iris is very helpful and So sweet.
Hillary & Iris were AWESOME AND SIMPLY AMAZING. Had a smile on the entire time. Very friendly and customer friendly. I can feel and see the smile behind the mask.
Thank you ladies
Hoy estube selesionando un storage y la Joven iris fue muy amable y un Servicio eselente
Ram and Iris- wonderful customer service!!!!
Ram Iris provided us a really good service.
Ram Iris is an awesome worker, he provided all the info we need it.
Ram was very helpful, customer friendly tried his best not loose a customer. Thanks RAM for everything you did today.
Public Storage - Ram & Neil - I have received great service from my rate request review as a long time customer at this location OX Road Sterling. Thanks for the great customer service. Regards, Kemper Martin 📝 👍 🇺🇸
I would like to commend Mr. Ram for the service he gave us. He went over and above his duty. I left an item outside my storage locker. He kept the item for me to retrieve at the office, he did not have to. Great job Ram!!
Muy bie servio de Las personas k attended grasias