Public Storage Self-Storage Units at 47038 Harry Byrd Hwy, Sterling, VA

Manager gave me valuable info today. Greatly appreciated. Thanks. Update 9/3/23: Thanks for solving my logistical issue.

This location is very neat and the person is very nice. Customer service is high quality.

I've added the Public Storage Mobile App. Makes account management easy, but the best feature is gate access. No more fumbling for my gate code number.

Mark is an excellent manager and you can tell he takes pride in his work! His location is always clean and he is a great guy!

Mia the district manager and Mark were both great at accommodating me with my move. Thank you for all your help!

We've used this facility for a while. Very clean, safe, and well run. Recently wanted to downsize our unit and ran into issues finding available space. The manager Mark was incredibly helpful and had us set up in another unit quickly.

Mark is always great! He always helps with any questions or concerns i have about the storage unit.

Steve and his staff were very helpful in providing a climate controlled space the same day. It was clean, secure and easy to access. My only complaint is that access closes at 9pm. A little later, like 11pm, would be better. UPDATE: June 2023: Mark is a very attentive manager at this Sterling location. He helped me manage my 3 storage units during my relocation and made the whole experience so much easier... God knows we have enough stress in moving! Thanks Mark!

Thanks for all of the info on the area and sizes and convenient locations.

Clean location and clean bathrooms!! Im very pleased with this place. Right off rt.7 so the location is great!!! Manager here is awesome

Ram very good service

Mr. Mark was pront and courteous in my need of a storage unit. He is a great asset for Public storage unit

Easy online renting. App for phone links to each person's account and can open gate. no more fumbling for or trying to remember my gate code !!

Not ever crowded, all of the times very quiet And Good customer service.

A-ok !!

Mark was so helpful during my rental. I cant thank him enough for making sure that I got exactly what I needed. Thank you Mark!!

Quick and easy to rent a unit. Great customer service too

Brittney was such a great help! She walked me through the move- out process smoothly and was very helpful when I transferred spaces! :)

Mark at this location did an outstanding job taking care of me, and taking out of my complex situation trying to find the right fit for my storage items. I just rented out a 7X10 storage unit that fit my needs perfectly and these are very clean and neat units with bright lighting at night and not dull nor gloomy. Had excellent customer service experience here, and I would definitely not hesitate to rent it out again. Just fyi - Of course I am not James Bond, Mark I am your customer Salah. Thanks you so much for making this a convenient storage move!

I rented the unit online and was contacted quickly with my access info. Brittney was very kind and helped me locate my new storage unit. She showed me how the gate works and how to use the app to open it as well.

Really spacious for drive ups. No problem fiting the moving truck near the unit.

Great service. Mia was great, my whole experience was awesome and would recommend.

Stopped by seeking information regarding the facilities as well as unit sizes. Spoke with Drew and he was exceptionally helpful and answered all my questions as well as guided me through looking at the facility

There are several reviews over the past few year that are outstanding however I did not have this experience. Waited out side for 1.5 hours for the property manager to return. Fast forward to revive the gate code, payment ect.. I get through the gate and to the door leading to the units to find out there was another door code. This code was never provided. Went back and guess who is missing? The property manager. Waited another 45 mins to nothing. I eventually had to return home and unpack my vehicle. Terrible experience!

I had an awesome experience here thanks to Drew! He was super professional and gave great assistance. I will most definitely recommend this place to my friends and family! Thanks again Drew for all of your help.

This property was very clean and very satisfied with the service that Drew provided.

Drew was amazing to help me out! I had no idea where even to start.He was super professional and he explained everything so well! Will definitely recommend to others thank you so much again! Drew is the one to go to!

I cannot say enough amazing things about my experience at this location. It was my first time needing to use a storage facility so I walked in not knowing what to expect. Thank you to Drew for breaking everything down for me and being so patient. The process from start to finish was so simple and the friendly, top notch customer service made it that much more enjoyable.

Drew was extremely friendly and professional. He was very knowledgeable with any questions I had and provided extensive information. Would absolutely recommend to friends and family. Thanks Drew!

Emad has provided such wonderful services! Thank you!

Michael was super helpful and kind, he helped us find just what we needed. thank you so much!

Ram gave me the best service I ever had before.

Michel at public storage helped me a lot very. Caring and perfeshinal

smooth process. Clean place to rent no issues friendly staff

I have been renting at this place but discovered the app to open the gate. I downloaded it and I love it! Thanks Mia!

Hillary could not have been more pleasant or helpful!!

I am very happy with the service. Friendly, knowledgeable and takes the time to answer all your questions.

As always, Toni provided great service and was able to help me by answering all my questions, overall making the rental experience easier!

Great service, Toni was a delight to work with!!!

Awesome customer service, used for many years and will continue.

Toni is the best, very knowledgeable. Unfortunately I have had bad experiences with moisture getting into the unit. So we will probably be not staying. If you have any problems with your unit definitely go and talk to her she will be that light to brighten your day.

Public Storage located at 47038 Harry Byrd Hwy, Sterling, VA 20164 The local staff headed by Toni is top notch. I had a great experience on my first day.

Had booked a storage for $60 but the day we had to move our booking was cancelled and we were asked to book the same storage for $138 per month with an assurance that the monthly rental will be reduced. Its been 3 months now and even after speaking to the regional head there aint a solution. Unprofessional & unethical business approach, Pathetic customer service as no one is willing to listen to the customer to solve their problems.

Toni is the Best she is more than helpful she goes beyond to make sure your needs are met huge asset to the business

been renting here a while and this place look's great after the remodeling. Staff is very nice. Very convenient. Highly recommend!

Toni was super sweet and helpful. This facility is also very clean and nice.

Shelby was a great help!

Excellent customer service . Eduardo is the best

Very seamless check in experience. Ram even followed up a couple days later to check that all was OK. Highly recommend.

Excellent customer service. I have been using Public Storage at this location for years and the current staff , in particular Toni, has exceeded my already high expectations. Very, very satisfied!

Rented a 10 x 10 storage unit from the Rt.7 Sterling location and always experienced great customer service especially from Toni in the office. She is always helpful and great attitude, not so easy to find in customer relations these days. Great facility to rent from.

I had a storage unit at the route 7 location and was headed there with some items and realized I probably need to switch to a larger unit so I gave them a call and spoke with the most delightful lady named Toni. She switched me from a 5x10 to a 10x10 unit all over the phone on my way there! When I got there all I had to do was pay and sign. Luckily the unit was in the same building so I just had to go down the hall. What an awesome experience. And thank you to Toni for being so helpful, friendly, and awesome!

We were worried we didn't have all the paperwork necessary to handle our storage arrangement, but we worried unnecessarily. Shelby greeted us by our car and went above and beyond to make the whole process easy and efficient for us. She happily answered all our questions and made sure we were set up properly with access and will be fine for future visits. We were absolutely delighted with her service and would highly recommend this facility, and Shelby in particular. Thanks again!

Excellent service! The manager (Shelby) was very friendly and helpful.

The person I worked with (Jonathan) was pleasant, knowledgeable, and helpful. I already have two units at this site. When I was looking for a third, they did not have one available for the size and type I needed. He found me several at Public Storage sites nearby. The units have always been clean, with good temperature control and free of pests. The sites appear to have excellent security. Highly recommend.

I'm give a 4/5 only because there was one staff member who was very uneducated in the policy's of renting and asked too many personal questions prompting me to feel uncomfortable. However, the 4 stars belong to Joe who was extremely knowledgeable and a pleasure to interact with. The four stars also go toward the units themselves as they are pretty new, clean and the temperature was appropriate as advertised.

I had such an amazing experience with Public Storage. It was very clean, safe, and I never worried about my property being damaged or compromised.

Es muy recomendable y fácil acceso

Great service from Ram!! Thanks Man

My husband and I rent here and we love the location , very convenient and staff was so nice during the rental process.

Planning an upcoming move and Mike was very helpful to me when discussing spaces and making sure I had what I needed.

I visited public storage today to see the units in preparation for an upcoming move. The manager, Ram, showed me several units on the iPad and recommended a 10x20 suitable unit to fit my needs. Thanks Ram!

Clean property at a very convenient location on route 7. My brother and I have been storing here for a few years. Great place for my storage needs.

Office Manager Micheal was polite and a pleasure to work with.

George was a very nice guy helping me ,good service thanks

What makes the experience great at this storage was Carla. She was professional, responsive, walks me to the unit, and save me money. She deserved a promotion!

Carla was very helpful I will recommend renting a store unit from this place to a friend.

The staff here is fantastic, specifically Michael. He worked patiently with me after a computer error gave away my storage unit. His professionalism and commitment to helping the customer (me) saved my day and will not soon be forgotten! Thank you Michael!

Best place ever, if you guys want a good storage go here guys, ask for Michael: He is an awesome guy. I am pleased with the help he provided. I do recommend this Storage Units to anyone, awesome place.

Very nice guy Mike helped me out the other day, he was very informative and very helpful especially at a time like this for me. I unfortunately had to move from where I was staying but he showed me a lot of options that were available. He was also able to help me determine what size unit I would need. Luckily my buddy said I could use part of his garage for the time being so I didn’t need to rent today. I know I’ll be back sometime in the future and I’ll make sure to reach out to Mike again.

Michael is an extraordinary employee who is always helpful and knowledgable. I know he will look after my storage units, and continuously has my best interest in mind. Public Storage is lucky to have Michael as part of their team!

Yousif and Michael are the best, super helpful and professional. Best service out of all the storage facilities I've used over the years. 10 stars.

I went with a friend to help them move out and the property manager Michael stopped by to check on us and see if we needed anything. He also informed us if needed we could always downsize to smaller unit if everything wasn't going to go, or we thought something should stay behind at least for the time being. He was extremely knowledgeable with the couple questions I asked him because of not getting a unit before. I recommend if you ever need storage this is definitely a guy I would come back to. He is an excellent worker, with a positive attitude. Very friendly, just all around a wonderful and hard worker! HIGHLY RECOMMENDED. 5 stars 10/10!!!!! Keep up the hard work buddy!

Service was great...Yousif went through all information and was able to answer any questions

Michael has been very helpful through the whole process. He has also been a resourceful and professional advocate for me as I worked through a billing situation with his management team. Go, work with Michael and you won’t be disappointed. Thank you Public Storage for your help!

Michael was very detailed with helping me and my roommate finding the right moving boxes and accessories. I would tell anyone to go see him if they have questions on what they need for moving and even a storage unit.

I’ve received excellent and timely service with this Public Storage location. The desk person Michael, is very knowledgeable and helpful! I am extremely satisfied with location and the staff.

Great Experience with them! Mike was incredibly helpful and will definitely go with them for my storage needed in the future.

I started off with the purchase of a unit online which was so easy and received a call immediately after to go over my purchase. Once I arrived at the unit I was greeted by Michael who was absolutely amazing and very friendly and professional. He made sure we had everything we needed. He was extremely helpful in answering all my questions. I would definitely recommend this location.

Michael was very knowledgeable and helpful picking out everything I needed for my up coming move. If I need more I know where I will be going to get it from.

The guy that set me up seemed nice.

Great customer service. Michael was very helpful and informative.

Michael was so incredibly helpful on move-in day! I highly recommend renting here!

I always had a good experience with Raquel and AP. The district manager (Devin) was helpful with a recent minor issue.

Michael (big guy) went the extra mile to help me. Insane. He didn't have to spend time trying to help me but he did. 🙏🏼 Also, i think it would be nice if you closed at 11pm.

Office Manager Michael has been a pleasure to work with - very helpful, knowledgeable and polite. I highly recommend speaking with him to answer any questions you may have.

AP was excellent. Provided great customer service by answering all my questions thoroughly (and I had many). He was patient and cordial, walked us to our storage unit after also showing us some different units for size comparison. The facilities are very clean and very well lit. Thanks AP!

Neadea was professional, friendly, and very helpful. She even gave us a better price than what we originally had when we made the online reservation. Overall a very pleasant interaction and will definitely recommend this location to our friends and family looking for storage.

Excellent staff, prompt and thorough service. AP is the man!

Great customer service. Neadea was great. Highly recommend

Neadea was helpful and very friendly!

Nice location with friendly knowledge staff. AP was super helpful helping me get set up and started with a storage unit here. Highly recommend!

Neadea helped us great a unit. Very fun to talk to

Neadea was very helpful! She helped us during the whole process and showed us around, which made it very easy!

AP was excellent when we visited the facility He was the reason we made the decision to use that location Friendly, patient and accommodating Would high recommend him to others to use

Last Sunday, I switched the outside storage unit to an inside storage unit and I was told it was all switched around. I paid for the prorate for both units and wasn't going to be charged until March. So I was told. I was told my next month bill is not until March as I paid for the prorate of the old unit and paid the prorate of the new unit. Today, Nedia just called me stating that I had two storage units under my name opened when I was supposed to have only one. She caught it and said she will correct it and vacate the old one so I won't get charged for next month. Please let me know I won't be billed until March? Thank you so much for fixing that issue Nedia and Good Catch! Kudos!!! Katie

AP was very Helpful!

Nadea

We’ve utilized Public Storage for our moving needs a few times and we are always happy! The facility is clean and doing business with them is smooth and efficient. Raquel and the entire team exhibit grade A customer service. Thanks Public Storage for always being there when we need you! - Kurtis

Convenient location, helpful, friendly staff, secure storage. This is the first time I stored things and it was very easy to set up a new account, enter the facility, and access my storage. 3 levels of security. You buy your lock for $20, which I guess can be used for other PS facilities and insures that nobody else has old keys to your unit. Facilities were clean (I opted for inside unit) and climate controlled as promised.

AP was helpful.

Neadea is the best in customer service, I would recommend this Storage facility to anyone needing help with storage needs .

AP was great!

Michael was very helpful and did a great job setting everything up.

The manager AP is very friendly. Maybe one of the best public storage managers I ever had in the past few years. Also, love the storage, very spacious.

Public Storage in Sterling provides excellent storage capabilities and very helpful, efficient service. It has climate controlled space that is perfect for storing items that would deteriorate in an uncontrolled facility. The buildings and storage units are clean and well maintained. The security of the site is reassuringly strong. I would recommend it to anyone in need of climate controlled storage space.

AP was Awesome!

What a great experience working with Neadea on setting up a new locker.

Great location & clean units. I enjoyed working with Neadea, she was great to work with...organized and made everything explicitly clear.

AP was very helpful today is moving me from my existing unit to a smaller 5x5 unit ..he was courteous and informative ...

This place is wonderful, Neadea is a wonderful worker! She definitely knows what she is doing! Definitely will be recommending this place!

Neadea is an outstanding worker she explains ghings very well, shes a very nice person, and id rate her a 10/10. I would highly recommend her 👍

Neadea is very welcoming...she has great work ethics.and love her personality I will definitely be recommending this place...

Helpful, knowledgeable & respectful staff member Naphtali, also showed me around this very Clean facility. I will continue to rent at this facility. Highly recommended !!!!!!!!!

I really like storing my items here. The facilities are clean and everyone is friendly.

This Public Storage is great! The facilities are really clean and the staff is super friendly and helpful. I wouldn't choose any other place to store my belongings.

Ap was Good Help

Raquel was wonderful. She was very helpful. I would recommend Public Storage on Harry Byrd Highway in Sterling to anyone. Prices are very competitive.

Raquel was the person who helped me today and she was so friendly and knowledgeable. She was also super sweet to my kid. I’ve used Public Storage in the past but this experience was the best. Raquel just made the experience so seamless, even when the system had a glitch she had it back up and running in no time. She would easily be the person I’d pick to assist me in the future.

Raquel was so helpful throughout the process! She helped me find the best space that fulfills my needs and explained to me something that I could not have thought of by myself. The facility is clean and well-maintained and easy to access.

Raquel was friendly and helpful

Raquel was amazing!! She was very sweet and helpful. She went over everything in great detail not leaving one stone unturned

Raquel was fantastic! She explained everything, showed me different units and helped me to select the best storage unit to fit my needs, and at a great price!!! She was very helpful. I’m happy I chose this facility.

I would like to say the customer service I received from Keana was absolutely wonderful, she was very helpful and patient. I really appreciate that.

The facility is well maintained and secured. Raquel is superb! She is very attentive and courteous. She promptly processed my unit transfer and followed up to make sure everything is fine.

Michael was so kind, helpful and really cared to help me get the best space suited for my needs. He patiently explained my options to me, and even made sure I understood everything about the leasing agreement so that there would be no surprises. It was my first time needing to get a storage space, and I don't think it could have been smoother! I know that I am in good hands with this Public Storage location. Thank You!

Amazing service by Lauren at the Old Ox location. She listened to my concerns and needs. Going above and beyond by her true kind nature. I never knew getting a storage unit changed would be such a pleasurable experience. Highly recommend!

I arrived well after my appointment on a busy Saturday. Raquel was kind enough to fit me in to get me signed up and gave me the tour to my unit. I had tons of questions and she was extremely helpful in answering them all. Wonderful experience here. I’m glad I chose Public Storage.

Raquel is the best,my reservation was canceled because of our mistake but she helped us to get what we were looking for,she was professional and helpful.

Raquel is great. No issues so far.

Very convenient location, clean facilities. Despite a very cold winter, the heating had to be good because there was no condensation or leaks at all on my furniture and belongings. In addition, Rachel, the manager, was very friendly and helpful. When I left the storage, I forgot a few elements from shelving that were in a hidden nook. She called me and had them for me at the office for pickup, after she found them when she reviewed the space.

Good customer service by Raquel. I highly recommend this place.

Raquel provided exceptional customer service. She made sure you understood everything about the unit, gate codes, operating hours and payment. She was really nice to work with. Very knowledgeable about her job and customer expectations.

Excellent storage facility, immaculately clean, outstanding customer service from staff!

Great service by Raquel. Helped close out our account & get set up to move. Thank you!

Raquel is amazing! She is very knowledgeable, answered all our questions, was friendly and had a smile on her face the entire time. We know our stuff is safe at the property due to her and their gate/locking policy. Highly recommend if you ever need a storage unit.

Awesome place, Thanks Raquel

Raquel was very helpful and friendly. Thanks to her, our entire lease duration was a pleasant experience. Will be back again as long as Raquel is around! Thank you.

Exceptionally excellent customer service by Raquel. She is very professional. She walk me through all of the rules and regulations as well as how to open and close the doors. The location is very convenient and the storage is very clean . The price is reasonable. I strongly recommend it!

Very convenient location. At first I rented a standard non-climate controlled unit. Elizabeth helped me, She was so friendly; gave great advice AND she supports our Military!. Then after some reflection, I decided I should have a climate controlled unit. Raquel helped me change the paperwork. It was so fast and easy. This is a bit of a tough time for me and they were so friendly and considerate, it made my decisions much easier. THANK YOU

Raquel is amazing very friendly helpful and knowledgeable. Highly.recommended

Raquel is always helpful and great to work with! Easy access, secure and well kept and clean.

Rachel, was very thorough and helpful with the whole sign up process. She also helped me decide on the best unit for my needs.

Excellent customer service from Raquel and Michael with helping me rent my first storage unit. They were very informative regarding all aspects from lock service to the best ways to store your items in the unit for easy access an maximum use of space. Wonderful experience!!

I spoke to Raquel about a new storage needed, she was awesome in explaining everything to me. Nice doing business with public storage.

Excellent experience! Good location. Raquel was awesome. 5×5 is perfect as an extra closet room. They have boxes, tapes, mattress covers etc.

Raouel was very helpful and friendly! Very easy move in process.

Raquel was great. Very informative and nice!

Store # 08474 Raquel has always been incredibly nice helpful. I rate this facility 5 stars.

I’ve been renting a storage unit from public storage for years now with my family and I’ve always had a great experience. The staff, Raquel and Bryan in particular, have been very helpful with any questions or concerns or problems I’ve had. My parents and I are very happy customers!

On short notice, I reserved a unit online and was able to meet with the storage representative/manager, Raquel, the same day. Raquel took her time to explain the process of renting a unit, best ways to store items, as well as moisture maintenance. Finally, she explained all the billing in detail, how to access the gate and unit, and all those minor details that many representatives fail to tell you or that the consumer forgets to ask. Raquel was very professional and helpful and I hope you are fortunate to show up on a day she is working. To add, the facility was well kept as well as the grounds and inside the storage facilities.

Raquel was great setting up my account quickly, answered a lot of questions, even anticipated other questions I hadn't asked yet. The place is clean and the roads aren't all that slanted (for a storage place), and the climate control is good.

Raquel was really helpful even though she isn't feeling well!

Raquel is the best! I have been with Public Storage for a long time (I started when it was Shurgard) and have never had such a nice site manager. I have had very few problems with Public Storage over the years, but I did have a few and Raquel handled my latest issue with both speed and efficiency. She is not just professional, but nice with it. I like Public Storage and will be with them for many years to come. Bravo for hiring Raquel!

I had such a great experience with this public storage, the staff were very nice. Y’all need to go and get help by Mr.s Raquel, she’s a very nice and helpful person.

I have been a customer for several years at this location and have received outstanding service. Last week I needed to speak with a staff member. Paquet (sp?) was on duty and was addressing my issue when a couple arrived who apparently wanted to rent a unit. They treated Paquet in an aggressive, threatening manner using abusive language that I will not record her. She handled the situation firmly, yet with grace. No one should be treated the way she was. Kudos to Public Storage for hiring this caliber of personnel.

Raquel was very helpful when I arrived. She showed me several units that met my needs and we discuss the pros and cons of each until I made a selection. Locations is very convenient and I like the staff. I am glad I rented a unit.

It's ok

Very easy and quick experience. I reserved online and showed up early and was still promptly helped. Raquel did a fantastic job showing me to my unit and making sure it was the correct size for me. She also made sure I had all the codes down and was ready to go. Would recommend here for storage in this area.

Raquel was very friendly and provided me with a good experience when signing up for a unit.

Raquel is doing a great job. She is so friendly. Helped me to find the perfect storage. Thanks

Negatives: There is a lady who works there that always wants to talk to you when you are trying to get things done. She makes judgements and is sometimes rude. She is a stickler for the rules when it is convenient to her and then is not when she wants to find a reason to talk to you. An example is that my Mom tried to put my name on an account and had my I'd with her. I was on site at the storage unit and the lady saw me there. When my mom tried to put my name on the account she said I had to be present in the actual office to do so. Then when payments were past due on my Moms account she came to me when and asked for me to make the payments. I said they were not my units and my name wasn't on any of them and she argued "yes they are." When I started that it wasn't a good time to talk and that I'd let my Mom know she told me that my Mom was there and that she needed to speak with her. She was extreamly obnoxious and rude. I would reccomend management or ownership speaking to her about her approach to people. Positives: Good place to store your items, pretty secure, but keypad on doors don't work all that well. Some units are nicer than others.

Raquel was amazing, answered every question that was asked and was very helpful

Raquel was extremely helpful in understanding features and picking out the right unit for my needs.

Raquel and her co-worker are very cordial and helpful. Facility is well kept and convenient. My extra belongings are in good hands. Very dgod place to keep your extra stuff. Just be aware - Public Storage raises your rent at least 10% annually and sooner than that the first year.

This was the first time at renting this type of facility. I was apprehensive, but Raquel made it a good experience. She was extremely helpful, explaining everything to me many times; a very kind, warm person. Thank you!

I have 3 units now. Raquel is always helpful getting us set up.

Its ok

Raquel was very helpful and informative during my initial visit to rent my storage unit. I was running late that day, it was the end of the day and I'm sure I kept her from leaving on time but she was still very professional, gracious, and didn't make me feel rushed at all. She also took the time to understand my storage needs and suggested storage items like boxes, etc. that might help me be better organized. I highly recommend the facility and appreciate Raquel's time and attention!

Do not rent here or you'll be very disappointed. I am currently renting this place and ever since this old lady started working here she gave me a nightmare of a hard time. I have rented here for about a year now no problems until this lady show up. I have never seen her before just recently. She has nothing better to do then to harass and annoy customers about everything. About the parking to get your stuffs out of the warehouse. I have to park next to the door where I can do a quick load and unload to my car. I am not going to move my car and park all the way to the designated area. You will see her walking around and then call you up on your cell phone with all sorts of problems. Then she has the nerves to say to me that if she is not annoying then she is not doing her job. I am planning to go find me another storage place to get away from this lady.

Excellent customer service that exceeded our expectations. The staff went above and beyond to assist Jacobella Enterprises to get the job done, and we highly recommend this facility to anyone.

Quick and easy sign-up. Patrick was knowledgeable, friendly, and very helpful. A great experience overall.

All the hidden costs are BS. They charge you additionally for the lock and required insurance.

Raquel is very friendly and helpful. Lots of choices and this place is very convenient as well.

Raquel was very thorough and clearly communicated the contract, instructions for entry, and all other pertinent information. I would recommend.

Today we moved into a smaller unit and had a leak in our unit. Raquel was great and helped us get a new unit close to us and helped us with information for the insurance. Very friendly and helpful, very happy with them Just rented a unit here. The location is great, the location itself is really clean. Steve was a great help and really friendly. He showed us around and our unit. He answered all out questions and was quick and efficient. Noah also helped us and was great. Everyone there is really friendly and helpful, I was very impressed.

I had a very good experience using this facility. Raquel was very professional and knowledgeable about the facility rules and renting procedures. I was able to see different unit sizes and determine what fit my needs the best and rent the same day. The property is clean, organized and easy to locate. I recommend this facility for your storage needs.

We rented a storage unit online and when we came to check in to the unit, Raquel assisted us through the whole process. Raquel was friendly and efficient despite not having a working computer system. Between the ease of using the online system and Raquel’s professionalism, I would definitely recommend using Public Storage’s Sterling location.

Patrick and Raquel run this location very well. Facilities are always, neat, clean, and well kept. They also care about keeping the facility secure. Never worried about my stuff while it was there.

Excellent, courteous service. Raquel has a mature understanding of the business, is fully knowledgeable of Public Storage services at this site and has been most helpful with my needs.

Raquel was very friendly and upfront about all the prices and costs of everything. She helped us select a unit that fit our needs and made sure we were aware of all our options for insurance.

Raquel was awesome! While I was there, a driver wanted get buzzed in without a code and she would not let him in. She also told him she didn't want him blocking the drive with his truck. She was firm and always professional, while the driver was mean and angry. It turned out that there was a communication error with the people the driver was working for. She found his employer with the code who came to let him in. She was firm but throughout the interaction. Go Raquel!

I am the owner of a moving company and the movers were at the storage to load up. They realized that they needed another truck to fit everything so I went to drop one off. I left the truck there and I walked in the office since I didn't have a code. The lady at the front desk locked the front door and told me I couldn't leave unless I had a code. I explained I only went to drop off the truck and I had someone waiting for me in the front. She told me I still couldn't leave. I went back in to try to get the code from the customer and when I came back she locked me out of the office, I knocked the door and she ignored me and left me stuck inside the storage facility. She was very rude and disrespectful. I think it's against the law to keep someone locked up against their will.

Raquel was wonderful! Explained everything very thoroughly.

Raquel was great. She keeps the AC ice cold!

Great place with outstanding service. Patrick (property manager) was extremely helpful and was very informative on pricing and due dates. I had no trouble accessing my unit and when I had questions a manager was always there to help. 10/10 would recommend.

Patrick was very helpful as i was using a storage space for the first time. Storage facility is clean & well maintained.

Raquel at Public Storage in Reston has been very helpful helping me find a choose a storage unit. They made the whole process very easy. I would strongly recommend working with Raquel to find a suitable unit to store your gear.

Very friendly customer service and clear explanation of the process and how everything works

I am a repeat customer and their rates are competitive with excellent customer service. Raquel in particular is very friendly and helpful, and went out of her way to help even when very busy.

Raquel was extremely friendly, knowledgeable about the property, and demonstrated exceptional customer service.

associates are polite, complex is clean, I would suggest this Public Storage location for all my family, friends, and associates.

Do you allow storage of trailers?

Great customer service! Well kept storage.

The representatives at this location have been very pleasant. Conversely, it's very difficult to get some on the phone. Also, I wasn't told up front that the price for my storage until would increase between 6-12 months of having the unit.

I enjoy storing at all his location due to its location but mostly due to the great service I received from JuJu and Raquel. JuJu has a great personality and I have rarely seen her without a smile. JuJu is efficient and personable and gave me a great recommendation for the size of unit I will need. Thanks for a great experience with a not so great task!

Stopped in a little while ago to grab some boxes and was helped out by Juju. She was very knowledgeable and polite and would highly recommend to anyone who wants some boxes and great customer service!!!

I have been a customer of Public Storage for about 2 years within the last 2 months I had an issue with my unit lock as I lost the keys JUJU was so helpful she was able to get me a new set of keys and schedule removal of the old lock She contacted me right away when the old lock was removed and gave me my new keys at my arrival, she's always willing to help with a nice positive attitude

Raquel was friendly and knowledgeable, and the facilities are clean and easily accessed. If I ever need storage, I will definitely use this location again.

JuJu was very friendly, informative and knowledgeable. The process was very quick, simple and pleasant. Thank you

Thanks , Juju is a great employee, she is very helpful person and she know what she is doing also she is very nice . I am happy dealing with her .

Great customer service. JuJu was very helpful. Flexible hours. Seemed safe and secure. Easy to reserve a storage unit in timely manner. Packaging supplies seemed over priced.

Friendly, professional and very helpful staff. Reserving my unit online saved me lots of time and money. Raquel had me in and out in no time.

I was looking for a storage unit and found out about this company, staff are extra friendly and super attentive to your needs, Mss Juju and Mr kassien were very helpful to my needs and questions, the place is very clean even the bathroom was cleaner than Macdonald 😘😘😘thank you Juju

The staff at the Sterling site is professional and kind. The facility has great rates and good access to all the units.

Devon, Juju and Brandon are a great help ! They were professional, assertive and most helpful with a billing issue that exceeded my expectations. Their customer support service is great as well !

Kassiem is a RockStar. Efficient & no selling pressure tactics.

Prices are higher than the others

Came in to grab some supplies to move and Juju made the recommendation to buy a moving quilt so we didn't damage our antique mirror. SOOOOOO helpful. Hopefully I won't move again soon but if I do I hope she's still there to assist me <3

Exceptional customer service !!! The property manager, JUJU was very friendly and polite; she answered all the questions I had and I was totally satisfied. She is very professional, helpful & courteous. She made the whole experience extremely smooth. I would recommend it to my friends and my family.

It's just okay.

The staff here is very friendly. Prices are reasonable and we got the online deal which made it super cheap. The facility is clean and they have a bathroom just in case.

I had a great experience with my storage rental. The store manager (Juju) was exceptionally helpful and pleasant to work with. She helped me find the right size unit for my needs and made the paperwork easy. The bonus was a clean, dry, well lit unit to keep my things in!.

JuJu is the BEST! She was so informative, helpful, positive and friendly. She made out transfer between units so simple and easy! She helps make this location wonderful!!

No one likes paying someone to hold their stuff. But if you must then this place is a go to storage facility. Most importantly, they are fair dealing individuals. I never had an instance where I did not think the person behind the counter did not care. They walked me through the process and answered any questions I had. Clean facility too...and safe!!

Great experience. Liz was wonderful. Facility is clean and easy to access.

Very friendly customer service person ( Perla ). She had all of my paper work ready to go when I got there. It made for a speedy in and out. Which was very helpful on my hectic day of moving. Thank Perla!😉

Nice and clean property, and friendly staff. But watch the bait and switch on pricing - website gave me a receipt showing what my move in cost would be. When I arrived, I was informed that I also needed to have personal insurance which most homeowners policies don't cover, so another $11 per month minimum (why do I need persona property insurance if I don't want it?). And it turns out the units don't take a standard lock and I was forced to purchase one of their cylinder locks - another $21. There was no mention of needing any of these items, so my $26 move-in cost jumped to $58! And the insurance continues month after month - couldn't find any detail about this on website, and it sure wasn't on the receipt I printed from the website. That's just wrong business practice.

Very straight forward business model if you are in need of storage space. This facility on Rt. 7 is very clean and also the property managers (Elizabeth and Juju) are awesome. I would recommend this place to others.

Reservation and check-in went very well. The property manager was very friendly and polite; she explained each step - what she did, why she did it, and the next step. Showed the proposed unit and let us inspect it for cleanliness, etc. before we committed. Unit looked very clean; property appeared well-kept overall. The Public Storage web page offered a good deal - easily the best in the area. The property manager had reviewed the reservation and was fully prepared for us when we arrived.

Units are competitively priced, and there are plenty available. I've dealt with Public Storage multiple times in the past for several reasons looking to meet different needs, and have never been disappointed. I must say, however, I got to deal with the Property manager- Noah, to set everything up, and it was by far the most pleasant experience I have EVER had while having to take care of everything. He is not only attentive, but also very knowledgeable and personable. He did an amazing job and was extremely professional throughout our interaction, and we were able to go through the entire process in no time. I would honestly say that it was a pleasant experience, and if I ever have a need to utilize a storage facility again, Noah definitely made sure I would look to this location before any other!

Very professional, courteous, and a good space at a good price. JuJu is great to work with!

Noah and Branden helped us out quickly and smoothly. Insurance on your storage unit is required in addition to your monthly rent fee which goes from $11 and up. You also have to initially pay $20 for one of their "special" locks which can then be used in the future. Their prices were cheaper than other places even with the added on charges. Overall, we had a good experience (so far) the facility is well kept and all units are first floor.

I had an awesome experience , first there was the manager(his name was Noah, I think) he was really tall and smiled a lot so very friendly. Then there was the place it was very convenient and very easy acces to place. I would recomend it to my friends and my family.

Great customer service! Noah in particular set me up. He was personable while at the same time very professional. I'm normally somewhat detached from these types of interactions, but Noah was engaging and made the whole experience extremely smooth.

The property manager, Noah, made our transaction a joy vs a labor. He is very knowledgeable and enthusiastic. These guys had a good deal when we signed up (first month $1). The package made great sense with Noah guiding us. Great Job! Mike

Great service from Noah!!

Worked mainly with Noah but also had input from Miguel. Both knew there stuff, pleasant to work with, efficient, great customer service, very friendly. The store and the storage unit area were clean. We are using our unit for only a month or two, but will definitely return if we need this type of service again.

Noah was very helpful and pleasant to work with. He answered all of our questions and made several good recommendations about logistics and other details.

Great staff

Outstanding customer service - Noah called me within minutes of my online reservation. Very courteous & answered all my questions. Showed me the space before I committed . Clean & well-managed.

Great storage facility. Clean and plenty of storage options. Noah was great!

Stopped by to purchase boxes and moving supplies. Noah was very helpful. He was able to help me choose the best products for my move and was very friendly. I appreciate his knowledgeable and friendly service.

Stopped by today to get some info for a storage space and packing supplies because of a move I'm getting ready for. Noah and Elisabeth were incredibly knowledgeable, nice and helpful when I came in. I haven't started moving yet but when I do this will be first place I go to!

NOAH is the man, great attitude,he went out of his way to help me out today.. Clean facilities unlike others Ive used.I would highly recommend.. Thanks Noah!!!

For the first time ever getting a storage unit, Noah was THE BEST. He answered my questions quickly, was very informative and also told me information that hadn't crossed my mind. He was very funny and just made the whole process easier. Outstanding service, very impressive for a young male to already hold the property manager title. Would recommend to anyone looking for storage in Sterling.

Noah was outstanding. Clear, concise instructions, quick setup, and a pleasure to work with. Facilities are clean and well laid out with great access.

Staff (Noah/Miguel) were very helpful, friendly and the site was clean/well maintained. Security was pretty good from the looks of things. My storage unit was clean and ready to go. From the appearance/smell, no water leakage or any other issues. The site also has a very good selection of moving/storage stuff, so it is a one-stop-shop for whatever you need to store/move.

The location is clean and close to my apartment. Steve was a great help over the phone and really friendly. He showed me my unit, and Noah was helpful went back to put the lock on my unit while I did all the paper work. Steve answered all my questions, everyone there is really friendly and helpful.

Steve and Noah are friendly, knowledgeable, and efficient. The unit I rented is clean and secure, and conveniently located. I reserved a unit online after doing some comparison shopping, and received an email & followup call from Steve right away. When I came in, Noah showed me the unit - and when I wanted to switch to a different unit that better suited my needs he quickly found what I needed and got me set up. Noah walked through the paperwork and answered all my questions - no surprises or hassles. Steve and Noah take obvious pride in their work, and enjoy working with their customers.

Steve was great in getting me setup quickly with a new unit - this is my preferred spot.

Miguel was super helpful in helping me find a larger unit, make the reservation, and consolidate two small units into one larger unit - at a cost savings to me! Highly recommended. Miguel is a pro.

I called several times and spoke to Steve and Noah before deciding to use this facility. They explained the process, explained why a storage locker was better than a "pod" and gave concise information about their services. We were pleased with our decision, the facility is clean, organized and secure and with the great customer service we got we felt comfortable with storing our things there, thanks to the "SteveNoah" team!

Noah and Steve were very friendly and professional. Look forward to using Public Storage for my storage needs.

I help my sister move in last week and Steve was a great help and getting us a unit.

The first time I deal with the public storage was today afternoon. The service was very helpful and friendly. Also Miguel was very cooperative and honest. Thank you Miguel so much for your service.

I needed a space in a hurry and Steve helped my boyfriend and I get one right quick! We didn't even know they sold so many supplies. We got everything we needed and were able to start moving in right away. Thanks Steve!

Reserved a unit online and Steve called back within a hour to confirm. Met with Noah, who showed me the CLEAN space I would be renting. He was very polite, friendly, and knowledgeable.

Online reservation process was quick and painless. Steve followed with a phone call quickly and was really pleasant to work with considering I had screwed up the move in date. Met Steve for a pre- move in tour and he explained the drill and made it easily understood. Facility is very clean and well maintained. Lots of security features. They have supplies and accessories for your stuff. Online rates were very competitive with nearby facilities. Highly recommend you call Steve for help.

Fantastic!! The facility is exceptionally clean and well maintained. More importantly, the two guys in the office -- Steve and Noah -- were incredibly nice, knowledgeable and helpful. They went the extra mile to make our experience a great one! I moved from another storage locker, and Steve and Noah alone are worth the move!!

I have only recently set up an account with this location but I can't say enough about Steve and Sarah's customer service. Setup was pleasant and all questions and concerns were addressed professionally and promptly. Location seems very convenient and the facility looked well kept. I will update 6 months down the road but I have little concern I will need to change much. Thanks again!

Excellent customer service. Place very clean and employees very friendly, especially Noah.. Very friendly and polite, making the service enjoyable and easy.

Arranged for a storage unit online and received a call within a day or two from Steve to confirm. He also discussed my needs as far as easy accessibility to an inside unit and noted. (We had stopped by earlier this Spring to inquire about a storage unit and met Steve in person. Just as helpful and pleasant over the phone as he was in person.) Stopped in on a Sunday morning and met with Noah to finalize the paperwork. Was concerned about the size I rented vs. my needs and Noah was very accommodating in showing me an alternate option. (Ended up staying with original size chosen.) Completed my information online ahead of time as recommended which made the check-in process easy. Noah was very friendly and made us aware of items they sell for our storage needs (but not in a high pressure way). Like that you also have to put in a code to exit the gate. Just another level of security.

Steve is professional and very helpful. Will recommend this Public Storage to everyone. Thanx forI your help. U Tha Man Steve!

Steve was very professional and very knowledgeable about how much space I will need for my stuff. I will recommend this Public Storage to any one. Steve was very nice and helpful. Thank you.

Immaculate property. Extremely helpful and friendly staff (Steve and Noah). The store carries all the packing and storage stock we needed, and Steve and Noah gave us great advice on things we hadn't thought of. (Stemware packaging, folks...!) This is a great facility and the people there are very nice to work with. Recommended!

In my search for a 10x20 climate controlled storage unit, the Harry Byrd Public Storage came through for me in a crunch. The site representative, Noah, was not only professional, but extremely helpful and knowledgeable. He made a potentially stressful day a lot easier! I highly recommend using this location if you have a need for a storage unit and it is in your area! Noah and Steve do an excellent job representing the best of Public Storage!

Great value for the price. And really helpful staff who are always friendly and courteous.

Noah and Steve are amazing. They did an excellent job of setting me up with a unit. Friendly and courteous.

Poorly maintained, slummy neighborhood. Moved out as soon as I found a nice place (which was cheaper).

My buddy was moving in recently. I wasn't looking forward to it but we actually had a great time. The dude there Steven that worked there was cool and super helpful! Thanks man! My in laws are considering getting a unit and I pointed them to here. Great customer service! Thank you we'll be back!

Well maintained property and great customer service. Steve was very helpful and knowledgeable.

I had an urgent need to find a space to park my trailer. Steve kindly worked me through each option. He took me out on property to show me each option. He even went as far as checking to see if there were any better options at other local PS facilities. I would highly recommend this site and it's staff. They are pretty PHAT!

I received great customer service and a good rate. The Property Manager, Steve, was extremely helpful and courteous.

I am very pleased with the customer service Steve in the office provided me. The unit I rented with Steve's guidance was perfect for my needs. Very clean and safe place to store your belongings.

Excellent customer service experience with Christian Monte. He was able to help me resolve my account and billing issues. A+ customer service Christian!

I have been a customer of Public Storage for almost 4 years. Anytime I need help or have a question I call and speak with Steve. He is the best employee Public Storage has ever had. He is very knowledgeable about Public Storage and is always willing to go the extra mile to help a customer. Steve is not just an employee of Public Storage he is a friend! Thanks Public Storage for keeping Steve in Sterling.

Very nice experience Steve was very helpful and personable. A couple of things i would now mention that i did not know then. I think he could have told me I could save 12 dollars a month if i went home and did this on line, ( i get this is his job security but still). Also he heard me tell him on a couple of occasions that my niece had just used this facility he should have said that maybe she has a lock and key that i could use instead of paying $20.00 for another one. Kind of silly this is not a refundable charge if you give back in the end. make the key a non replicable version and there would be no problem. On another note for the last 3 days the gate at the front is broken apparently as it remains open i think i am paying for security and this is not a secure facility now.

Thank you so much Christian Monji for all your help and time. He stayed after the closing hour to provide exceptional services. This is the best storage branch in the area.

We recently switched from Extra Space Storage to Public Storage (both in Sterling VA). From the second I called Public Storage, they were extremely friendly, helpful, polite, and will bend over backwards to help you out. Oh, and their prices are way awesome too!! :-D Not only did Extra Space charge a lot more, but both of the people who work there are extremely lazy (never even stand up from their chairs behind the desk. Ever.) but they were flat out rude. SOOO GLAD that we switched to Public Storage here in Sterling VA!

Kiyomi was wonderful and friendly! She helped us in so many ways with a big smile in her face at all times. Public Storage company is fortunate to have her in the business. Keep up the great work, Kiyomi....

I was impressed with the professionalism of Steve the property manager. He provided friendly, courteous, and prompt customer service. He patiently explained the process to me. He answered all my questions and offered options and suggestions. The property looked clean and well-maintained. A great experience.

Recently rented a unit from Public Storage. Everything was fast and easy. Donette was a great help!

Great facility. Steve is always very helpful

I am one who does not write a review unless I am ridiculously upset or exceedingly happy. From the first call to arrange securing a unit I was pleasantly surprised. It was simple to find the unit we needed and to get it all set up. When we arrived to see the facility, we were met by the friendliest, most welcoming guy,Steve! He took us to see our 10X20 climate controlled space and it was just as described and nice and clean. Steve took the time to explain everything we needed to know and was very knowledgeable. There are so many people who do their jobs, and even well, but they make it seem like it's too much work to really help you out. Steve actually seems to like his job AND care about the customer (practically unheard of!). Every time we visited the facility, the temperature was great in our unit, the halls were clean, doors locked up and dollies available. The price was right and we felt that our belongings were safe. It was easy to make payments online too. We hauled everything out of there today and we plan to use Public Storage again when we get to California after the great experience we had here. It surely won't be the same, but we hope the folks there are half as wonderful as Steve. Thanks for everything!

We recently rented a storage unit at Public Storage on Harry Byrd Hwy. My girlfriend and I had a great experience doing so. That was mainly in part because of such fantastic service given by the manager on duty at the time, Steve. What a helpful, knowledgeable and funny guy. We've had bad experiences with managers at other Public Storage locations, so we weren't exactly sure if we wanted to use the same company again, however, Steve really made us feel glad that we did. Just a word to the wise for Public Storage bigwigs - If you want to remain the industry leader in the commercial self-storage marketplace, you may want to hire managers that not only know how to close a deal, but who can give great customer service, and actually make people feel that they are in good hands. Thanks Steve!

Steve was very professional, he did not try to sell us more then what we needed and he knew what he was doing. Steve even give us advise on how to fit our boxes and furniture.

This location is great. The staff is very helpful, responsive and friendly. Steve and Ali are great guys to work with and are always helpful. The grounds are always well maintained. I would recommend this location if you are looking for a great storage option at a great price.

Outstanding, friendly, expedient customer service; clean, well-maintained units. Thanks, Steve!

Steve was incredibly helpful in getting everything set up.

Very happy with my experience here. They even called me up a week after to make sure everything was working out. Easy to get in and out of.

Steve was excellent!

A few weeks back my wife and I came up to visit and help some family with a home remodel project that required them to stick some stuff in storage. We were assisted by Steve who was extremely helpful and really put his own personal touches on his customer service practices. He even took time to give us some great tips for things to do during our visit when we weren't working our butts off!

Went by there a few days ago, Steve Blackburn was really great at making sure my experience was a positive one. 6 star service!

I was in there last week and Steve was such a help, this place puts all those other storage places to shame.

Picking up another batch of wardrobe boxes; Mike & Steve were super helpful and efficient Will be back for more soon!

Knowledgable staff, friendly manager. Erin showed me how to put filing boxes together in store before I bought them.

Very professional. Great people. Erin was especially helpful and friendly

Greg and Erin were awesome! Answered all out questions and made the process easy. Thanks

So far, so good. The facility is clean and well cared for. All of the folks I have met who work there have been really helpful and kind. Naficce and Floyd (who was actually at a different PS location but directed me to this one), were super awesome at helping me to get all of my storage needs met. Thanks, guys!

The employee, Cameron, was extremely nice, straightforward and patient. We brought a disabled lady to rent out a unit and he was very understanding and kind with her. We ended up keeping him even an hour after the store closed and we still had nothing but the best service. Keep up the great work!

I think the facilities are good. The two guys there all the time are very helpful. The prices are competitive and typical so I am not certain why the other reviews were low. Seriously, Camden and Cameron, the two guys that seem to always be there, have been very accommodating and I have come in very late to get help and they stayed to help me out! Great customer service is something I like and appreciate, these guys make that place great.

Bad news, Good news. The Bad news is that this place is horrible. Dishonest pricing (lots of hidden charges, bait and switch techniques) and poor customer service are the main issues here. We also found mice in our unit, and management seemed to ignore the compliant. I was a customer here for three years, and I would never rent from them again. Good news is that there are a ton of other storage places around that aren't Public Storage.