Good service, fast and easy. Very professional. Very helpful and answered all my questions. Left public feeling like I was part of the team.
EZ online renting.. Convenient location..
I recently visited the Public Storage in Sterling, VA, and had a fantastic experience thanks to Brittney. She was incredibly helpful, knowledgeable, and patient in answering all my questions. Brittney made the entire process of renting a storage unit smooth and stress-free, guiding me through every step and providing all the information I needed. Her professionalism and friendly demeanor really stood out. I highly recommend this location, especially if you get the chance to work with Brittney. She truly goes above and beyond to ensure customers are satisfied!
Brittney was incredibly helpful and amazing! She really understood my needs and guided me and choosing the right type of unit when I was unsure of what would work best. I will definitely ask for her whenever I visit public storage!!!
I use this facility and am very happy with the management & their services. Manager Mark is very responsive, helpful and always goes above and beyond to assist with any concerns. He is friendly, professional and truly cares about the customers. I highly recommend this place.
Mark was great with helping me get set-up and into my unit - at the Harry Byrd location. Having Mark there was the reason I decided to go with Public Storage.
Brittney was an amazing help!! So glad that I picked public storage for keeping my stuff safe!!
Very clean and manager was very knowledgeable
The staff was absolutely fantastic – friendly, helpful, and always available. Whenever I needed something, I was able to reach someone right away. This is not always the case at other locations. I highly recommend this sterling location
This place was a god-send. The manager is really helpful and very efficient - really grateful for this quality service, as it's not the norm these days! The site was great, clean, easy to access; it was an easy process to set up this unit, and then to check-out.
All round, a great experience and you are definitely providing an invaluable service. Many thanks!
I’ve rented here and felt comfortable then and everything is still clean and secure. I don’t understand a few things about how things are run but that’s minor.
Still storing here and I am updating my review to give praise to the property manager at this location. This facility is very Clean. This location on rt.7 is prime real estate. This location is great!!! Manager Mark and Brittney are wonderful to work with.
If not for the amazing manager, there’s no way I could salvage my business and personal storage needs after major changes in my organization. The manager helped me find a plan and package that worked for me, recommended packing supplies and suggested the best means of tracking my business inventory. Impeccable service
Great manager onsite - needing supplies for my business and he was extremely helpful
Very clean storage company and great service. Thank you!
This location is very neat and the person is very nice. Customer service is high quality.
Mark is an excellent manager and you can tell he takes pride in his work! His location is always clean and he is a great guy!
Mia the district manager and Mark were both great at accommodating me with my move. Thank you for all your help!
We've used this facility for a while. Very clean, safe, and well run. Recently wanted to downsize our unit and ran into issues finding available space. The manager Mark was incredibly helpful and had us set up in another unit quickly.
Mark is always great! He always helps with any questions or concerns i have about the storage unit.
Thanks for all of the info on the area and sizes and convenient locations.
Steve and his staff were very helpful in providing a climate controlled space the same day. It was clean, secure and easy to access. My only complaint is that access closes at 9pm. A little later, like 11pm, would be better. UPDATE: June 2023: Mark is a very attentive manager at this Sterling location. He helped me manage my 3 storage units during my relocation and made the whole experience so much easier... God knows we have enough stress in moving! Thanks Mark!
Mr. Mark was pront and courteous in my need of a storage unit.
He is a great asset for Public storage unit
Not ever crowded, all of the times very quiet And Good customer service.
Quick and easy to rent a unit. Great customer service too
Mark was so helpful during my rental. I cant thank him enough for making sure that I got exactly what I needed. Thank you Mark!!
Brittney was such a great help! She walked me through the move- out process smoothly and was very helpful when I transferred spaces! :)
Mark at this location did an outstanding job taking care of me, and taking out of my complex situation trying to find the right fit for my storage items. I just rented out a 7X10 storage unit that fit my needs perfectly and these are very clean and neat units with bright lighting at night and not dull nor gloomy.
Had excellent customer service experience here, and I would definitely not hesitate to rent it out again.
Just fyi - Of course I am not James Bond, Mark I am your customer Salah.
Thanks you so much for making this a convenient storage move!
I rented the unit online and was contacted quickly with my access info. Brittney was very kind and helped me locate my new storage unit. She showed me how the gate works and how to use the app to open it as well.
Really spacious for drive ups. No problem fiting the moving truck near the unit.
Great service. Mia was great, my whole experience was awesome and would recommend.
Stopped by seeking information regarding the facilities as well as unit sizes. Spoke with Drew and he was exceptionally helpful and answered all my questions as well as guided me through looking at the facility
There are several reviews over the past few year that are outstanding however I did not have this experience. Waited out side for 1.5 hours for the property manager to return. Fast forward to revive the gate code, payment ect.. I get through the gate and to the door leading to the units to find out there was another door code. This code was never provided. Went back and guess who is missing? The property manager. Waited another 45 mins to nothing. I eventually had to return home and unpack my vehicle. Terrible experience!
I had an awesome experience here thanks to Drew! He was super professional and gave great assistance. I will most definitely recommend this place to my friends and family! Thanks again Drew for all of your help.
This property was very clean and very satisfied with the service that Drew provided.
Drew was amazing to help me out! I had no idea where even to start.He was super professional and he explained everything so well! Will definitely recommend to others thank you so much again! Drew is the one to go to!
I cannot say enough amazing things about my experience at this location. It was my first time needing to use a storage facility so I walked in not knowing what to expect. Thank you to Drew for breaking everything down for me and being so patient. The process from start to finish was so simple and the friendly, top notch customer service made it that much more enjoyable.
Drew was extremely friendly and professional. He was very knowledgeable with any questions I had and provided extensive information. Would absolutely recommend to friends and family. Thanks Drew!
Emad has provided such wonderful services! Thank you!
Michael was super helpful and kind, he helped us find just what we needed. thank you so much!
Ram gave me the best service I ever had before.
Michel at public storage helped me a lot very. Caring and perfeshinal
smooth process. Clean place to rent no issues friendly staff
I have been renting at this place but discovered the app to open the gate. I downloaded it and I love it! Thanks Mia!
Hillary could not have been more pleasant or helpful!!
I am very happy with the service. Friendly, knowledgeable and takes the time to answer all your questions.
As always, Toni provided great service and was able to help me by answering all my questions, overall making the rental experience easier!
Great service, Toni was a delight to work with!!!
Awesome customer service, used for many years and will continue.
Toni is the best, very knowledgeable. Unfortunately I have had bad experiences with moisture getting into the unit. So we will probably be not staying.
If you have any problems with your unit definitely go and talk to her she will be that light to brighten your day.