Public Storage Self-Storage Units at 521 Garrisonville Rd, Stafford, VA

Sheena did an amazing job setting me up. My situation makes things complicated sometimes, and she made it sooo simple for me.

Terrible customer service… waited for someone to arrive for more than 30 minutes in the office. For the prices you pay for storage there should be a better level of customer service. Complete money grab at the end of the day. I would recommend any other storage company over this one. I would even recommend a box on the side of the road more than these guys.

Great service, great personality, and true professional.

Public Storage needs more Property Managers like Sheena. Sheena's professional and understanding demeanor is a pleasant addition too the company. Please employ more persons of her character.

Sheena was incredibly polite and knowledgeable. Overall best experience with a storage facility. They called me in a timely fashion and met my needs.

Mrs. Sheena was very helpful and informative.

Sheena was such a pleasure to me she was so friendly and helpful!! Thank you!!

Wonderful place. Sheena was awesome.

Sheena got me in and out in no time! Thank you hun!!!!

Sheena was a great help! Professional.

THE MOST AMAZING SERVICE!! THANK YOU FOR EVERYTHING.

Property manager Sheena was very professional, knowledgeable and helpful in support of my storage needs.

Sheena have such great customer service and always have a positive attitude. Thanks Sheena for the great customer service!

KUDOS to @Sheena who was a great help today on short notice. Got me a space instantly and was professional. I am happy to have found this place.

I had the pleasure to be able to stop in and have Sheena assist with my payment, and my service was outstanding.

Sheena was very helpful and always have a smile on her face!

Ms. Sheena has been extremely helpful and informs me of changes and explains all questions, I have concerning my account. Thank You Public Storage for hiring Dynamic, Customer oriented staff such as Ms. Sheena. Keep Up The Good Work.

Sheena always have such wonderful customer service and a positive attitude. Thanks for all your help Sheena.

I had a weird problem and Sheena went above and beyond helping me out. 5 stars!

Emily was awesome!!! She was very friendly and helpful with finding the storage unit that suited my needs. She also was able to find me savings by searching the database, and finding, a $1 special for my 1st month which saved me over $200 on my bill. Darci was also very courteous and helpful while clearing my unit. First class service from both of these ladies. Job well done!

If i could give negative, i would. My mother just passed away. i have her will naming me as her only heir, and im on account for access, but they refuse to give us access until i provide death cert and can take 30-60 days for them to give access. We live across the country. So we have to wait 2 weeks to get a death certificate and then another 30-60 days. So i have to either pay for a hotel for a month to 2 months or have to fly back out here to access her units and pay for storage for another month or two. Wow, the cost for this they dont care, especially in this time of lose. The General Manager Dil Raj will not talk to us but will tell the office worker dont allow entry.

Sheena was very friendly and professional.

Sheena was very helpful and always friendly!

Sheena is AMAZING! Every time I go to my storage some is there to greet me and ask if I need assistance in any way Sheena is one of the reason I keep my space at Public Storage!

Sheena was so helpful during my move out. Next time I need storage I will definitely return here! Thanks Sheena!

Sheena has excellent customer service.

Sheena was awesome. She was very responsive and very helpful. She was quick about it.

Ms. Sheena was such an amazing person. She was very timely with our service and she had a great personality and a welcoming environment.This was our first time coming here but I would definitely recommend the storage if you looking for outstanding quality costumer service.

This was my first time using Public Storage, I’ve used others in the past and by far this is the one. Ms. Sheena took her time to help my wife and I set up online and gave wonderful instructions. Thank for the wonderful customer service and support!

Great help Sheena was a fantastic help with setting me up today

Sheena was amazing go see her !!!

I was happy to Sheena back at this property! She is always in a good mood and always very helpful!

Received excellent service from Janet!

Janet was very informative and available! The process was easy and lots of options for my needs available

Janet was an awesome help!! Such a lovely helper

Bottom line up front: Do not trust this company to provide fair or equitable treatment to customers. Location: Stafford, Va. Initially a great experience, the right size space, the ease of access, and a reasonable rental rate. However, the reasonable rate changed after the 3rd month (with less than 30 day notice as required per contract), and it jumped considerably. An immediate call to public storage customer service basically ended with tough luck & take your business elsewhere if you don’t like it. This experience demonstrated the company’s underhanded marketing and drive to swindle their customers. What’s worse is that I could rent another same size space at the same location for less than my original cost, but I’d have to switch units. Does that even make sense? Since public storage was operating in bad faith, I took my business a quarter mile down the road to a competitor, and saved $40 over public storage’s rent and got an additional 15 sqft of space. Still had to move the contents to the new place, which is probably what public storage is banking on. That you’d rather pay more than move your stored goods to a new location. I highly recommend any who read this comment to consider other options than doing business with public storage and their poor business practices. Clearly, public storage didn’t care about their customer service or whether they lose customers as long as they can continue to lure in new ones. As a side note, the unit locks are unique to public storage, so you are forced to purchase a lock from them.

Janet was extremely helpful!!! Highly recommend this storage location. Great customer service!

Lady was very nice and helpful especially sense it was my first time getting a unit

Great job explaining everything.

Rental was quick and easy.

Jessica was really welcoming, made the process easy ✔

Loved it. My visit was nice and easy

Great people Homeowner's Bulk Delivery recommends.

Janet was awesome she helped me with a problem that I had. She was quick and efficient and my problem was solved!

Jesicca was very helpful and bubbly. Great personality. Would come to her again in a heart beat!!

Dose it. Have Heated storage?

Jessica is AMAZING, greeted me with a smile and immediately helped me with my reservation. She took her time to show me the unit before I decided to get it. Jessica took her time and was very patience, answered all my questions and made sure that I had everything I needed. THANK YOU so much for your great customer service Jessica.

Jessica has been so helpful. She showed me the space and made my rental easy. Thank you for your help. Incredible customer service.

Janet was extremely helpful and knowledgeable, she provided excellent customer service. The process of renting a storage unit was easy and fast.

Janet was extremely nice and helpful with my rental needs. I highly recommend this storage facility, as it is very clean, safe, and is very updated. Also, the entire rental process can be done online in less than 5 minutes. I will definitely use public storage in stafford in the future for any of my storage needs!

Jessica was amazing in every aspect. Very informative, polite and efficient. Got me exactly what I needed and all the information I was not even thinking about. Would highly recommend working with her.

Sheena was very friendly and professional!

Sheena have AWESOME customer service and was very helpful!

Sheena was very friendly and professional and made me feel welcomed! She was also very knowledgeable and I highly recommend this storage facility to others. Thank you Sheena for all of your help!

I recently shopped around for a storage unit in the Stafford area. There were a lot to choose from however I went with public storage because one they were less expensive and two they have the outdoor storage units which are definitely more convenient for unloading heavy furniture!! The whole process from reserving the unit to Signing the paperwork and picking up keys was so simple. Manager Janet helped me with everything. She is very knowledgeable and friendly and she got me in and out quick! I definitely recommend going to public storage!!!!

I had visited this location & was greeted with a pleasant smile and great customer service from a employee by the name of Sheena. She was so helpful with all my concerns and answered patiently all my questions. Good customer service is hard to come by but you will receive it at Public Storage by Sheena!

Fair pricing and very good service. The lady at the help desk made the process very smooth when picking a unit.

I visited this location 3 times before I was able to speak with an actual worker. I was shown 3 inside units at this location (Garrisonville Rd in North Stafford). The 1st & 2nd units had issues. However, I did book the 3rd inside unit I was shown. I failed to ask & there was no mention of dolly or hand held carts. When I ask where the hand held carts were kept? I was told there was ONLY 1 cart for the WHOLE storage unit. (ODD) You will need an additional 20-30 mins. To walk through the storage complex to locate the 1 cart. I Will be relocating my items to a more customer oriented location.

Outstanding Job!! Excellent Customer Service !!!

FABULOUS FAST AND EFFICIENT SERVICE!!! Changed to a larger size in record time!! Janet was FANTASTIC!!

Excellent service

Awesome checking experience. Janet is great.

Employee at the desk was incredibly helpful and kind

Very friendly and nice, Sheena helped me with my email problem and had lots of patience.

Janet was extremely helpful. Clean units.

Sheena the site manager is extremely professional and helpful. Her customer service makes the difference

Sheena was awesome! She was very patient in helping us figure out our storage needs. Great customer service!

Though I won't be using this facility because our new home is in massaponix, I recommend this place for your needs. Sheena was extraordinarily helpful and explained the entire rental process clearly and concisely. It was worth my time visiting the place.

Sheena was so friendly and helpful.

Sheena was very professional, outstanding customer service!

She was very professional and extremely helpful.

Very helpful and polite...outstanding customer service!

Sheena was extremely friendly, absolutely professional and we were extremely happy with the service!

Sheena was very helpful and friendly!

Brendon was very courteous, helpful, and knowledgeable! Would recommend renting from him at Garrisonville-PS!

Darcy was extremely helpful and pleasant!!

Ms. Ana was very helpful from the beginning to the end. It's my first time using storage and she is making it a very good first time experience.

I would like to Thank the representative of public storage name Ana, she was awsome. very professionnal, patient and kind. She exemplify what good customer service is all about. She made the transition smooth I have been with Public Storage for over a year and she is the reason why I would share my gratitude to all. Thanks Again Ana! Sincerely, Myra Bell

My god the service at this spot is incredible. I don’t remember the young man’s name but he was a real cutie in the office. Anyway, the guy with the glasses and beard went so above and beyond the call of duty to help me out. Kudos!

So friendly and easy to work with.

Mrs Janet was awesome. She was very knowledgeable, accurate, fast, and friendly. She deserves 10 stars🌟⭐!

The staff always helps, thanks Brian

This review is based off of my interaction with this business my first time renting a storage facility. It was explained to me that the personnel working the desk or property managers. When I went in to transfer from a smaller unit to a larger one the person was not trained on how to successfully do this. He had to call the district manager who equally was not helpful. Although the property Manager was very nice and professional and equally as frustrated with his system he was unsuccessful helping me complete the transaction that I came there to do. Just look at reviews before you visit this location. And to the owner or regional manager you should really look into making sure your personnel are trained thoroughly

Emily was great and very patient with me and took her time. Great job Emily

Brendon was phenomenal today as always. He was very accomodating with every encounter. I would recommend this location to anyone who appreciates top quality customer service. Thanks Brendon for making life a bit more hassle free when it comes to accomodating our family storage needs.

Emily was awesome. Very informative and got me a great deal!!!

I recommend this place . They are nice and helpful.

My experience with Brendan was awesome and super easy. I ended up reserving a unit to store my truck (10x20) and it was just a little to small. I asked Brendan if it would be possible to upgrade to a 10x25 unit and he did the paperwork within 5 minutes, to include cancelling my previous reservation. Usually hiccups like this are a pain anywhere else, but Brendan and this Public Storage location are extremely professional and their dedication to the customer surpasses all others. Absolutely use this location!

Decent Storage place, just too expensive for me.

EDIT to a 5 star from 2. We were contacted by management and our unexpected issues were resolved. I appreciate their willingness to work with us. So upon moving out, we realized there were mice getting into the unit from the adjoining unit. There was rice and decon all over the floor. They won't pro-rate your rent. We moved out on the 2nd, and they had already charged us on the 1st and won't give us a refund for the 29 days we won't be occupying the space. Their pricing is much more than other storage places as well.

Two months in and it has been an outstanding experience so far. I couldn't find prices anywhere comparable to this location within a 50 mile radius. Front staff is great and the manager called to introduce themselves when I made the reservation online. Very happy customer!

It’s a nice property to store at , jennifer was very helpful.

Decent place to store your extra stuff. When I first rented my space, there was a problem with the lights... And loading a dark space was a pain. But when I went back a week later, they had fixed it! Good maintenance is important.

Safe gated storage facility. They refunded my July rent when I moved out on July 2nd. Thanks!

Excellent flexible service given to ensure my satisfaction. I greatly appreciate the time and dedication afforded me to ascertain my rental bay was suitable to my needs.

Rent storage by the month. Excellent personal customer service. Clean with a reasonable price.

Easy to reserve a spot and great customer service. Helpful when I call. Highly recommended for anyone in the stafford/Garrisonville area

I wanted to give a shout out to Kylee the manager at public storage on rt 610. We had a few questions and she was able to answer them, she knew her information. Thank you Kaylee for all your help . Rich and Paula Moore

Great Service! Worked with Erica and she was fantastic!

We needed a small storage space on an ad hoc basis and looked up online. Found this place and Kylee was very pleasant and made it a very easy process. I was surprised though that we had to purchase the $20 key for keeps. This is probably the only time we use a storage. One should be able to return the key at time of cancellation and get $20 refund. Other than that it's a clean facility and very pleasant staff.

Jennifer was very kind and helpful with everything I needed, would highly recommend this location.

Brendon was helpful and knowledgeable. He wasn’t pushy and was interested only in our happiness with our storage

I went to my sisters storage unit today with her, I couldn't get the lock/gate to open. Kylee, she came out in the rain and helped us, we were putting the wrong code in. Thanks for having caring helping staff!!!

Lexus helped me move into my new space, and it was a lot easier than I thought. Thank you Lexus.

Staff was professional and very helpful, and the prices are some of the best in the area.

Jennifer was very helpful, and made moving in easy.

Great customer service . Very nice and professional and rate is very good.

Very professional and friendly staff.

Jennifer help me at the best great service ever.

Very convenient location for our needs. Staff was very understanding of our moving needs and were beyond fabulous to work with. We are so happy we are looking into moving our vehicle storage to this location. Incredibly wonderful people to work with.

Lexis did a great job today helping me find the most affordable unit

Great place! Very helpful and very fast!

Good people. Needed help and they were there. Would be nice if units had alternate licking options. I am moving out of unit and Need another 20$ lock, seems silly.

Great, super easy process! Definitely recommend!

Friendly staff, clean facilities, great location right on Garrisonville Rd and the price is right.

I worked with Kylee at our Public Storage facility and she was great! Very friendly and personable, and set us up in a spacious, clean storage unit. We would definitely store our stuff with Public Storage again!

Great prize great service and spacious rooms and easy access . Will recomend it.

Facility is good, and staff is friendly. Brendon helped me transfer to a smaller unit at a great price, and made it easy!

GREAT service, GREAT experience as always - this location makes it as easy and convenient as possible to rent and access a space. Janet is phenomenal - very friendly and extremely helpful!

This is one place that I would recommend going. We were in a time crunch to leave and while what they tried to do in the end didn't pan out for my family and I they tried to help the best they could for our circumstances.

Brendon helped us with our storage needs today. He was very known and helpful. He is an asset to this facility. He was easygoing, yet professional. Please keep him at this location so we can do business with him again.

Janet gave us excellent service & helped us find what we needed fast and without hassle. Its a convenient location with Secure gate and storage unit at a great price as well. Definetly reccomend storing your stuff here!

Janet makes the process of renting a unit seamless!

This location is managed by people who care about theircustomers and consider the contract a relationship. I have always veen well treated but more than this they have shown me due consideration that I have never seen before in a self storage location. I've had to use self storage continuously for the last twelve years due to military obligations and this loxation stands out above all.

I visited the location today for assistance with my storage needs. Darci showed me around the facility and was very knowledgeable. Darci was able to answer all questions. I left very happy and excited. Thanks Darci...job well done!

Darci did a fabulous job quickly setting up my account. The property appears to be very secure.

Needed to find a storage space for our RV and they were very helpful in accommodating us and walking us to the space to make sure it would fit. Also brought us out to the key pad to make sure our code worked so that we wouldn't show up with our RV and not be able to get in. Great service!

They are amazing. When our spot became to difficult to park our camper they worked and worked until they got us the most AMAZING spot.

Great help in getting me what I needed.

Great service! Jasmine was very helpful and knowledgeable!

merci beaucoup darci ❤️

Good customer service. First visit. First rental there. Stay tuned.

My rate has gone up 95% since Public Storage bought the facility from Storage 2000

Mrs. Darci thank you so much for you great help and support, very friendly and helpful

Assisted by Jasmine on 03 June 19 at the Stafford location. Jasmine was very friendly and professional, she answered all of my questions. Quickly handled my reservation/ contract in an outstanding manner, excellent employee who needs to be promoted NOW!

Jasmine was great!!

Exceptional service with a young lady (Jasmine) with a beautiful spirit and lots of patience. There was something that I did not understand but this terrific you lady continue trying to explain it. I returned two days later and yet again ever so politely Jasmine exercised such restrain and explained what I did not understand until I finally got it!!!! I had the problem understanding but she never gave up until I got it. She is a gem. Thank You Jasmine.

I had an appointment for a 10'X10' space. Upon arrival, the store associate, Kylee, attended to me. All 10'X10' spaces were sold out so I was upgraded to a 10'X15' for the price for 10'X10. The registration was painless and quick after shown the space. The area is very clean with lots of options for moving accessories. I forgot my dessicant for the storage space and Kylee was nice enough to bring it to me. Great customer service and I will be definitely going here for all my storage and moving needs. Competitively priced with a half off 1st month promo. What's not to love? ;-}}

Darci she’s a best . She go beyond to show me everything I need to know how to keep my stuff save . I recommend her to everyone. Thanks for your help . I really appreciate.

Janet and Darci were very helpful when I needed to make changes to my account at the North Stafford location.

Place is great

Darci showed me all the steps as a new comer in need of a storage place! Very friendly! Thank you!!

Great experience! Quick and easy

Darci displayed excellent customer service. She was knowledgeable and helpful. PS was clean and neat inside.

This place has everything you need! Amazing customer service as well. Thank you Darci!

Very nice

Jasmine was very clear and covered all the items when getting my unit. She showed me where it was located in person to let me see and make sure it would work for my needs. The rental process went smoothly.

Great service, great price, great location if your living near Rt610. Darci was great to work with. She gave me a full tour on the different storage accommodations available and I quickly found what I needed. The month to month options were great too. Clean, secure, cost effective ...cant beat it!

I have to say this is one of the most helpful and efficient storage facilities I've ever used. Darci walked me through every option suited to my needs and found me a great deal. Great customer experience!!!

The office was old and small but otherwise facility is clean and well kept

This was a very good experience, the property manager was very nice and helpful with our needs. Great place to use if need storage.

Outstanding; Spectacular customer service!

Darci is extremely friendly and helpful. Great prices for storage unit.

Darci is phenomenal and she gives great customer service!!!!! Explains all the products very well I got three of everything myself.

Darci Is awesome, Takes the time to really walk you through set up. Thank you..

December 2018 - well, my wife and I underestimated our storage needs and so we gave Janet a call. She made it super easy. She knew we were very limited on time for the day and she had everything ready so that the process of acquiring a second storage unit was ready to go to easily obtain very quickly. Thanks again to Janet!! November 2018:Janet was great and made everything very easy for my wife and I to quickly come in and get exactly what we needed. Thank you so much. Wonderful!!

great storage space, excellent customer service tierra was on duty;she was patience and answered all my questions!

First rate facility and the staff was very professional and helpful. Storage unit signup was super efficient. The Manager, Janet, was awesome!

Really good storage, really good service, and friendly faces! Darci is the best :)

This was my first time visiting Public Storage. Bonnie was on duty and answered all of my questions. She was extremely friendly and made me feel like I was part of her family. I still have to decide what size unit works best for me, but when I do, I’ll come back and rent at this location because of employees like her. Thank you for taking care of my needs, Bonnie. You are great!

What can I say about this property and its staff. Janet & Darci. They have been extremely helpful to me since I rented spaces here. They are friendly every time I visit and always extremely helpful. Thanks for your level of customer service, it is noticed and appreciated.

Lexus and Bonnie are amazing! They were very helpful and professional. Would not go anywhere else.

Helpful service and convenient location!

Received timely and excellent service. Darci was extremely helpful and ensured I got the storage unit best suited for my needs. Facilities are clean.

Darci & Lexus are exceptional team

Darci and Lexus are knowledgeable, helpful, friendly, and honest. The storage units are clean and spacious with easy access. Best experience!

Searched around for a storage unit for quite a bit, before ending up going with the Public Storage on Garrisonville. The facility is top notch and well maintained. Customer service was fantastic - Darci and Lexus took care of us right from go and made the whole process quick and easy. Highly recommended for anyone in the Stafford/Fredericksburg area.

Darci was very helpful with all questions I had for her. Very nice, polite and patient!

Easy fast friendly highly recommended Janet was great

Worst customer service ever. The online system would not allow me to log in and pay my bill. I spoke with the local representative followed by a customer service representative named Charmaine. They couldn't get it work. Then they told me the only other way to pay was over the phone with a $20 fee. Go somewhere else where the customer service is better and they dont hur you with illegitimate fees.

Reserving a space was quick and easy. Janet called me right away to set up an appointment, and Emily M. was especially helpful the day I went in to set everything up. Emily quickly walked me through the paperwork and explained everything. She then gave me a tour of the space to ensure it was the right size for my needs. It was pouring raining and she didn't hesitate to walk outside and personally show me how to operate the gate and answer any other questions I had. A++ customer service!

Emily is absolutely incredible, She had my account info pulled up and amount ready to pay before I told her my name,, which is amazing seeing, she hasnt seen me in there since Feb. 2018, anyway she went above and beyond to provide me with the kind of service that makes me, personally return here for my storage and box needs, So if you need to store things then LOOK FOR HER WHEN YOU GO IN FOR YOUR STORAGE NEEDS. HIRE more people like HER YOU WONT REGRET THAT MOVE EVER!!!!!!

I have my great things to say about this location and could go on and on, but I’ll condense it into a few bullet points: 1. Janet and Little Emily (front office staff) are extremely warm and customer service oriented. Every time I enter the store they both have smiles and a welcome attitude for me. I chose to rent three vehicle spaces here because they were so interested in finding me the right space and not just interested in “selling” me, like the competitor down the street. Corporate should promote these two or at least give them a raise. 2. This location is so clean. I personally witnessed Big Emily pick up an article of trash once. To me, cleanliness is important. Who wants to rent a space at a place that looks like a dump? 3. This location is extremely convenient. It’s right next to the 95 highway. Easy off and on! That’s for me! 4. This may be the largest PS in this area. I’ve sent two people here to rent and both times they were able to accomadate each party. 5. There’s a WaWa next door. After I’m done with a hard days work and I’ve dropped off my work vehicles here, I’m able to skidaddle over to the WaWa next door and grab an ice cold brew to enjoy at home... so convenient! 6. Seriously, the staff is awesome. With so many companys offering storage these days, these two are the only reason I rented here. Joseph Vets Haul Junk Removal,LLC (540)657-VETS

Let me just start with saying that this 1 star review reflects my unsatisfaction with the the way one of the property managers handled a particular situation which ended up costing me an extra day of the U-haul rental and hired help. I was greeted my Emily, very nice and courteous. I told her I needed a storage unit ASAP because today was my big moving day. After deciding what unit size would be best for me, we toured the unit and I agreed to sign a lease. Before I left, Emily stated she would leave my unit unlocked so I can start moving in. I shook her hand and thanked her for her time. Later that evening at 7pm, we arrived only to find that our unit was locked and the office was already closed. I’ve called customer service who rendered no help and the only thing I got out of the conversation was “sorry, there’s nothing we can do about it. “ I was disappointed to hear that they didn’t even have a local emergency contact number for the property. I had no choice but to keep the U-haul for an extra day with all our belongings in back. The very next morning, Emily admitted her mistake and did not even apologize for the inconvenience she caused which ended up costing us time and money. I was told the district manager Samuel, could not do a thing for us, not even offer to pay the extra day of U-haul. I was also informed the company could not afford it due to budget cuts. At the end of it all, I was not offered an apology of an sort even after Emily admitted her mistake.

I have been buying packing supplies for the last three months and each time the customer service has been outstanding. The associates go the extra mile to help put the products into my car each time. I recommend this facility because they care about making sure I am satisfied!

Tierra and Emily were very helpful with finding the right boxes to help me with my move.

Emily and Janet are very knowledgible about the property and were very freindly! Thank you girls!

The service from the staff is great, they are always so nice and helpful. The property is always clean and organized.

This storage facility has outstanding customer service! Each time I’ve come in, even for a question, either of the two Emily’s have been quick to assist. I recommend using this Public storage for any of your storage needs! Thanks ladies!

Emily and Katie are always really sweet and helpful ..... great customer service ladys❤

I came in to purchase some packing peanuts and they had a great deal going on, Katie gave me excellent service and if I ever need any boxes I’ll definitely come back here!

Shout out to Katie @ Stafford property!! Awesome customer service, made the process to rent the storage needed very easy! Wonderful front office approach.. Thanks Katie!!!!

I have a storage unit there they have great customer service and awesome people especially Katie 😁 she's awesome

Natalie, and Emily had such great costumer service. They were so polite and went up and beyond to deliver.

I recently rented a trailer parking space from this location on Garrisonville Road in Stafford. Natalie and both Emily's were wonderful to work with. They accommodated a change in my appointment to check out the place, let me verify that my trailer fit into the parking space properly before signing the contract. They were all very professional and knowledgeable throughout the entire process! All three of the office personnel that I dealt with were clearly interested in developing and maintaining a good relationship with a new customer, and helped me out with all the information I needed to get the ball rolling. I highly recommend this location for personal or business storage or parking needs, and know that this business will flourish with the type of office management they currently have! These days, excellent customer service (like I received from Natalie and both of the Emily's in the office this week) is a rare gem to find, and I fully appreciate it! Thanks to all three of you for a superb job well done!

Overly priced. Gate was open for a few weeks due to it being broken so anybody could get in there 24-7. They make you purchase their key lock as well as insurance. Our bill has gone up from $5-$15 every month and when you ask about it they know nothing and tell you it hasn't....even though your charges are on your bank. Find a mom and pop storage!

Natalie was very polite and professional. The spaces were clean and well maintained. The price are the lowest in the area. Thank you Natalie

I am giving this location a 5 star review based solely on the customer service that I received from Natalie. She was exceptional in walking me through the contract and going above and beyond answering my many questions.

Always here when you need storage.

Great customer service, Natalie and Emily are great. The facility is nicely maintaned and I feel very welcome there.

Great employees! Natalie was amazing and everything was perfect for us!

Seamless transition into our new storage unit that was handed by Emily P. She was professional, efficient, hospitable and personable. Made for a very uncomplicated process.

Emily was very good at explaining the whole contract. I pulled a hamstring and she was so nice and went and got the golf cart even when I told her I was ok to walk. She was very concerned about my pain. Very easy to talk to. Thank you so much

Had a very easy to follow and informative break down of what the establishment provides. The employee that greeted me on my inital inquiry was very friendly and helpful. On my follow up visit it was the same, locking in my unit to complete the necessary documents was a breeze! Overall customer service was superb! I will make sure to pass on this location to anyone I know that may be looking for a storage unit. Thanks again, Emily!!!!!! (11/10/2017 visit)

This establishment gets 5 stars in my opinion because despite the internet being down, Natalie and Emily did an awesome job helping me and delivered amazing customer service. These two are a great team!

Is there a contract length? Thanks.

Outstanding customer service. Very concerned with ensuring my needs were met. Very efficient and knowledgeable.

Natalie was great. Very helpful. Took care of all needs.

Needed a short term storage solution. This place looks small from the road, but can fit tractor trailers. The staff is friendly and easy to work with.

Emily P. saved the day, and fixed what was a big problem. Well done, Emily!

I had the pleasure of working with Natalie today as she helped me select a unit as I begin to prepare to move. She was very pleasant, personable and professional through the entire experience. Thank you for your help Natalie, great job! David

Natalie and Sydney were very accommodating with a move from Rockford Il to Stafford Va (across country). Got us set up with a storage unit and a parking spot.

Moved to the Stafford area from another state with a large amount of items to store which caused an issue with Public Storage. Public Storage has an overnight parking policies in which a truck cannot be parked overnight until it can be picked up by the moving company. Since the company I used to transfer my items parks a truck until the next working day this caused some issues and concerns. I spoke with Sydney about this dilemma and the circumstances. She was determined that we could make it work and thought out of the box so when the truck arrives tomorrow there will be no issues. Moving to another state has enough rough roads, to worry about how to coordinate the delivery of your items is a whole other angst. I am very appreciative of how Sydney took control to find a solution. She definitely went above and beyond her role and it is greatly appreciated!!

Sydney was very helpful and polite! Thanks again sydney.

I don't recommend using this place. The staff is far from friendly, and very sarcastic. They were unaware of how to add up a prorated lease and not professional on the day of pay. THEY WILL TRY EVERYTHING TO GET MORE MONEY OUT OF YOU ,even after you've vacated

Natalie thank you great customer service keep up the good work!!!!

Very good experience. Manager was very friendly and professional. Showed me several available lockers. Once I made my decision and arrived with a carload of items to store, she tracked down the dolly and propped open door for me. Would definitely lease space from here again.

Shay is such a good person she found an expensive flashlight I had left behind on a visit and kept it safe for me until I came to retrieve it. See I didn't realize it was there until I talked to shay who told me she found it and returned it to me. She didn't have to tell me she found it but she did. That's what I call trust worthy! Great job shay!

Aaron was great. He assisted me very well. Upon arrival I was explained everything I needed to know and squared away in under 20 minutes. Such fast awesome and affordable services. Definitely on my list of suggestions.

Bit of bait and switch due to website not being up to speed with location sizes, in particular for parking. DON'T sign lease until you are 100% satisfied that the storage fits your need and that PS has no objection. Even resigning a new agreement the same day carries additional set up fees, or risk losing the internet discounts. Caveat emptor.

Shay and Anthony were very accommodating and friendly. I was able to come into the Public Storage Office later than my scheduled appointment yesterday to sign the rental paperwork during my moving day. It only took about 10 minutes to go over the paperwork, and any questions that I had were answered right there. Then we moved our things in, and we were in and out in about 45 minutes. The only feedback I would offer is that it would be nice to have a few more lights outside the units. I had to go back that night because some essentials were accidentally packed in my unit, and it was pretty dark back there! The property is fenced in so I wasn't really worried about security, but it would be reassuring if there was a little more light. Overall, great experience! Thank you Shay and Anthony, for providing a little stability in an overall stressful day full of commotion.

Shay and Aaron are the best! So friendly and knowledgeable. :)

My experience at this location has always been great. I remember Shay from when I first started renting here. Months has past and she has become more efficient and courteous than the first time I saw her. I now have a second unit. Other staff assisted while displaying courtesy and aprofessionalism.

The rent will keep creeping up. My rent has changed 3 times since I started my rental at this facility. All of this in under a year. My bill just slowly creeps up a few dollars every couple of months. Also they do not have a size that you were required to get their insurance. And beware that while I was storing items at this facility the roof caved in on my unit. After this happened and I called management I receive no phone call for 3 days. Nobody seemed to care that this happened. Horrible business practice at this location. They can call me anytime to discuss and so can anyone else for that matter. I will tell you exactly what happened.

Great customer service. I would recommend this facility to everyone. Shay was a great help

Shay was great! She gave excellent customer service and I can't wait to refer this place to other friends!

Shay was amazing with great customer service. She is a storage expert and I wold definitely recommended anyone to see Shay when renting a storage unit. Even though she was busy with a lot of customer she welcomed me in when I walked in to the store. Great customer service. 👍🏻👍🏻👍🏻👍🏻

Shay was very customer friendly. She was very knowledgeable of all prices and policies. The transaction was smooth.

Just wanted to give a shoutout to Shay for assisting us in our move-out this past week. She was courteous, kind, and helpful in explaining the "exit" process and then was very prompt with the paperwork once we were finally finished. Would recommend this facility if you need a place to store your things!

Shay was very professional and with assisting us with obtaining a 10×10 storage unit.

Great customer service, the staff was friendly, courteous, and extremely helpful.

James and Shay were great! I moved out of my place and an hour after moving out I was able to move my stuff into here. They both helped me get the perfect storage room and help me get a damp check for the clothes o stored. I recommend Public Storage to anyone!

Great polite and knowledgeable staff, Maria was fantastic. Best price in the area, a very clean and organized facility.

Shay answered all my questions over the phone - very friendly. When I arrived Maria showed me as many units as I wished to see, from units with drive-up access to indoor units that were climate controlled. After I decided which unit I wanted both Maria and Shay answered more questions while they handled the paperwork and even gave me advice and made suggestions to help me with the process. They could not have been more considerate and helpful. The facility appears clean and well-kept. I feel comfortable with leaving my things in this facility.

Storage facility is great but their billing system is not at all helpful. If you have a new account the bill won't appear on-line so you can't pay your bill electronically. You actually have to go into the facility to pay directly. With a busy move this extra step is totally inconvenient.

Shay and Maria helped me with renting my first storage unit and answered all my questions. I would definitely come back to public storage with dealing with awesome customer service such as I received.

Professional and friendly staff. Shay and Rae were very helpful.

Great people!

I had Shay as my storage assistant, she was very helpful and sweet. I really appreciated her help :)

Shay was very helpful. Friendly staff, clean facility.

I did my research and weighed a lot of factors including location, cost for the specific arrangement offered, and customer service. This Public Storage location came out as a clearly superior option. Then when I went in to claim my rental space, I was pleasantly surprised by not just the great customer service, but the employees' professionalism and efficiency in conducting our business. It's impressive! Bottom line: great convenience and value here.

Shay was very professional and courteous today. She ensured that all my needs were met and all my questions answered.

After trying to assault the poor girls with a pen, they were more than helpful with assisting me with handling my company invoice. Shay and Ray helped me from beginning to end with great customer service all the way through.

Shay and Ray are awesome. Great customer service.

Shay is very helpful here and very pleasant to deal with. The prices can't be beat would highly recommend

Shay and Ray are absolutely the most helpful and courteous individuals ive have every dealt with at any storage facility. Their customer service is head and shoulders above anyone elses

This is a well run storage facility. The office staff were very professional and friendly to us providing a guided tour of the facility and explaining how things work with great thoroughness. The facility appears to be very secure and well maintained and I would recommend it.

Great customer service, the employees were great and I would suggest them to everyone who needs storage space

I had an awesome experience with customer services. It was well manner conversation that you don't see these days. I was making an account on my aunt's the representive named Shabanna or shay was a delight, awesome and perfect. She helped me and my aunt a lot . I recommended everyone to use this company.Ask for shay she will help you a lot.

Ray and Shay where great! They helped me find a good storage solution that fit my budget and requirements.

The customer service reps were always very friendly and helpful, and if we ever needed help or clarification they were there and helped us out!

Shay was very professional and knowledgeable. Process took approximately 15-20 minutes. Also a very clean facility.

Great place. Great employees shay and ray was great

Ray and Shay were very helpful and friendly. Fantastic service and a nicely kept facility. Thanks a lot!

Great customer service, had a billing error corrected "with a smile!" We were also able to change spaces immediately when we realized that the first space didn't suite our needs. We've been happy customers for over a year!

Great service on time

I was really not sure what size of a unit I needed. The girl at the front desk help me find the right size within minutes. She was wonderful girl and a great help. She was new to her job but to me she looked like a pro

Very Clean! Great Security, great personnel, Need Help getting door open... It was just me... Help came immediately... Awesome Attitude with a "Smile!" Which is almost extinct today. Thank You Team @ Property 25869...Garrisonville Rd Stafford, Va

Marianne provided great customer service. This was one of the best experiences I have received in years!

Awesome service every time I go in the office

The facility is clean, prices are great. The best part was the customer service. The onsite manager Johnnye is fabulous. She is friendly, and very helpful. She provided the best customer service experience I have received in years!!! Johnnye is a gem an asset to the company. I never expected to have such a great experience while renting a storage unit.

Customer Service was frigging amazing. Definitely worth renting through here

Johnnye was very nice and was able to answer all my question I had for the day

Great Service as always. Thanks

Excellent customer service Johnnye. You were very helpful.

I had a great experience here! Johnnye was especially helpful and was always available to go the extra mile! Thanks again!

Johnny and Natasha are topped notched employees. They are very polite and informed.

The nicest people I have ever ran across!! I'm sure they don't get paid enough but my experience here at public storage was Awsome!!!

I have had the pleasure of renting multiple spaces at this Public Storage location. Johnnye and the rest of the team provide a great customer experience every time! They are very accommodating and just nice folks to do business with. My experience couldn't be better and I have recommended the location whenever I can. Thanks!

Johnnye was amazing! ! Very helpful and so polite! Best customer service! !

Great staff, super friendly and very willing to help!

Had a great experience...Natasha was very helpful and a pleasure to work with!!!

A quick note: I recently had a need for storage and choose this location due to the very helpful staff. Johnyee, was very helpful and spent a few minutes discussing my storage unit size options. I relied on Johnyee's experience and she was right. I did get all my stuff into the correct size unit saving me a ton of money as this will be a long term rental. Thanks so much

we are a military family that moves a lot, i went in to buy a few boxes because we had a few items we forgot to pack. A girl named Natasha helped me and was super friendly and knew exactly what she was doing when i explained what kind of items i was packing she knew exactly what sizes i needed and how many i would need. if it wasn't for her i would've gotten the wrong boxes and probably would've gotten too many. i have already recommend this store to a few of my friends and would definitely recommend it to anyone else.

I recently rented a storage unit from the Public Storage located at 521 Garrisonville Rd. in Stafford, Va. I initially selected a small unit, just to find that the unit was not large enough to accommodate the last of the home furnishings that I could not fit in my new home. Johnnye and Natasha were more than understanding and assisted me in finding a larger unit. The Public Storage team was very courteous and professional in the way they conducted business. And although the location was just being renovated from Storage 2000 to Public Storage, the team didn't not let the transition stop them from delivering superior service. For my future storage needs, I will use Public Storage. I know I'll be well taken care of and treated with respect and dignity. For outstanding customer service, I recommend The Public Storage Location on Garrisonville Road in Stafford,VA.