Public Storage Self-Storage Units at 7685 Pohick Rd, Lorton, VA

Singh was amazing. Showed me how to open gates with app, and even guided me to my exact unit when I couldn’t find it. Great customer service and I’m happy to have chosen this storage place to hold my stuff for the time being. Thank you Singh!

Singh is very professional and helpful. Thanks.

Singh was cheerfully & professionally .He provided me with an excellent service today. Thank you!

Dilraj the manager of Pohick Road Lorton Location resolved all the issues, It was unexpected and they help me get my stuff safely move out to my new house. I am glade and happy with the outcome. Thank you Dilraj

Singh Provided me expectational service. Very knowledgeable , polite and professional. Thank you.

They have very excellent customer service! :)

Thank you Good customer service

Singh provided exceptional service to our company when acquiring our storage space.

Good customer service

I cannot speak enough wonderful things about Ana. The level of customer service she provided was unmatched. She was kind, knowledgeable, and helped me every step of the way with my storage unit access. Thank you Ana! I truly appreciate your amazing help! 5stars all around!

Thank you Ana for good customer service

Ana helped us identify the right unit for our needs. The facility looks well maintained and clean. We're looking forward to a good partnership. Highly recommend!

Great clean location. Ana was extremely helpful and friendly. Overall, a great move-in experience. Highly recommended.

Thank you Ana for helping me with payment today

Ana is a wonderful member of your team. From the first day when I came in to sign up, she has been super helpful. She went the extra mile to ensure my until was locked when I forgot to do so. She is always welcoming and helpful when I enter the reception room to make payment or ask a question. Thanks Ana!

Than you Ana good customer service

Thank you Ana for the great service! Ana was both nice and professional

Thank you Ana for helping me with payment

Hi everyone, just want to let you all know that i have a great experience every time i visit Public storage in Pohick road in Lorton VA. There was a receptionist there by the name of Hannah, Guys i want you all to check on this location when looking for public storage. Hanna will treat you like family, she is very kind, respectful, professional, and most of all she is funny, she made me laugh the whole time i was there signing the new lease. Now that's what i call good customer service. She is a very good asset the the company. and trust me i left knowing that i have my money's worth. ,Go Hannah you are the best.

Thank you for good customer service

Un excelente servicio al cliente

Came in and worked with Ana, she was so nice and really took her time to help me!

Just moved some stuff into a unit and everything went very smoothly with the attendant helping me and answering all my questions along with giving some tips. The unit looks great and looking forward to moving more stuff in.

Customer service was amazing! I reserved my unit online went to move in and the rollup door wouldnt stay up. They put in a maintenance request and moved me to another unit to resolve the issue.

Zac at the front has been tremendously helpful on multiple occasions get us lined up with a unit- upsizing to a bigger unit and helping us coordinate switching, and finally on the big move out day of our 30x10 unit- making sure we had room to put the truck and taking care of the close out detail. really made the storage unit part of the moving experience a piece of cake!

The staff here is incredible! Zac is so helpful, Jen is as well. love this place! they’ve made my divorce much easier!

Good place and clean and safe

Went to this Public Storage location last week to get some info on the units and was greeted by Zac. He was so helpful, professional and knowledgeable. He made sure that we got all of our questions answered and we rented a unit on the spot. Facility is clean and accessible and the app is a real time saver. But the real treasure is Zac, thank you Zac!

Zac was very professional helping resolve my issues.Very polite.

After calling around to several locations with no luck I passed a Public Storage unit close to my house while on the way home. I decided to go in. I was greeted by Zac. He was very professional; he made the whole process quick and easy. For that I thank you.

Zac keeps the property pristine and is so helpful and friendly!

Great help from Zac who helped w all needs quickly. Great customer service!

Was helped by an awesome employee named steve! He was nice, kind and patient! Thanks again! 😃

I went in to get storage after looking on line. Zack was simply outstanding. Took care of everything and earned my trust.

Zac was a huge help and so nice. He cares about Public Storage customers. Thanks!

Zac is the superstar property manager, super helpful when I was moving out. Cleans and very bright spaces!

Great experience! 10/10! I was able to pick a nice size unit and very much enjoyed my time with the staff, Haiden especially!! They were very helpful and super friendly! Would definitely recommend them to anyone needing a little extra space!

Zac was incredibly helpful and so nice to work with! Zac made the sign up process easy and made me feel very welcome. I am so happy I chose the Pohick Rs. Public Storage location!

I am so grateful for the help I received from Zack - everything was explained thoroughly and with excellent customer relations. Thank you Public Storage!

My experience with Zac was more than impressive , his tonality over the phone was the best. Very informative and the way he showcased the unit to rent was great.

Went into Public Storage the other day for the first time, Haiden took care of me when I needed help deciding on what I need for storage. They gave me a few options to choose from and told me what was the best for what I needed. It was the best service I’ve ever had by far at any storage unit place in the area! They were so professional and sweet, and they helped me with what I needed and more. I will definitely be coming back hoping for as good as service I got that day.

Customer service is fantastic!

Great customer service!

staff was willing to help and had wonderful customer service

JENNY IS THE BEST !!!!!!!!! I loved the customer service from Jenny best service !!!!!! I’ve had she was so friendly and nice help me with everything I need answered all my question perfectly!!

Jenny is an awesome person. She has great customer service and is very kind. I recently bought some merchandise from her. Her kindness will make you stay!

Nice lady

Jenny has gave me great customer service. She is so sweet and very helpful, I didn't rent anything from her but I did buy some merchandise!

The employee helping me was incredibly helpful and definitely made me glad I chose this location. She was very clear with explanations and really made everything a breeze! Thank you Jennifer!!

Thanks to the attendant, Haiden, for helping me with my rental and taking time to show me the different units!

Amazing customer service at this place, Jen was very helpful and very patient with my stubborn self. Definitely coming back and also recommending.

Jennifer was amazing, definitely deserves a raise !

Jenny exemplifies what it means to be in customer service. Her bright personality shines through and it's really what sold the deal. I look forward to paying my unit every month just because of her.

The staff served a great amount of professionalism and made the process very easy in a well kept environment!

Nice place, great service, Haiden helped make the process of getting my unit simple fast and easy 👍🏼

Kind and helpful staff and management. Amazing customer service! The kept very clean and engaged in conversation.

Great staff! Very kind and helpful with questions. The Facility is very clean and neat as well 👍🏼

Since this was my first time using Public storage I had a lot of questions thankfully I was helped by Jennifer that really took her time and did not get frustrated with any of my questions. I will definitely be using them again in the future.

Jenny is absolutely AMAZING!!! I have been at this storage location for years now and used to have trouble with the old management, but Jenny was helpful, kind, and very responsive. I was thinking about leaving, but her customer service made me stay.

It was difficult to reach anybody in person on the phone but when I finally did they were very helpful and very helpful in making the change I requested

Im using storage before I move into my first apt and Hayden was a huge help when there were some problems with my account

I love this place! I was able to fit my go kart in there! The manager has excellent service! I highly recommend!!!

Jenny was an amazing !

Good place to used for storage thanks Ana for helping me

Jenny is always help when I need to make a payment or have an issue with my accounts

Jenny has such a lively and welcoming attitude. From the beginning, I was greeted with a big smile. Not only is she friendly but she is knowledgeable of Public Storage's services. I've never used storage so I had several questions (thank you for your patience) and for your help through out the whole process.

Jenny was very attentive and nice. She had great customer service and knowledge of the facility and company. Loved her !

I had the chance to work with Jenny at your store and she was an absolute pleasure. Helped breakdown all the different unit prices and even let me look at a potential storage space that I wanted. She was very informative and I could not have asked for a better customer service experience.

Jenny helped me out so much! Truly amazing

Yes I was in the middle of moving and I needed help to find storage and Jen helped me find the perfect one she was amazing and very kind and very helpful

I came here with my wife last week. We were looking for a storage place near our newly moved to area. Although we thought we would have to go through a lot of boring paperwork. Jenny made sure to help us get everything set up efficiently, along with her great customer service.

I had a great customer experience here. Jen knew exactly what I was looking for at the right price as well. Moving has always been very stressful for me so I’m happy that this time around I’ve decided to go here to get some help, one of the best chooses I’ve made this year.

Wonderful customer service from Sam, couldn’t be more grateful

I’m moving for the first time and I came into public storage looking for help and Jen was fantastic! She helped me find a unit that will hold all the stuff I needed and helped me figure out what I needed in order to make the move as easy as possible. She took her time to help and make sure I was 100 percent ready!! Would definitely recommend talking to her if you need anything.

Jen helped me pick the right storage unit I needed to store al my daughters stuff I was very pleased and happy about how much she helped me with everything and she answered all my questions I’ll definitely be coming back there again and once again THANK YOU SO MUCH JENNY

Jenny was so very helpful and helped me to get everything I needed!!! She is absolutely great! Keep doing what you are doing Jenny!

All i have to say is jenny! Whenever i call she answers with nothing but positive attitude ready to answer my questions!

Great service from Jen, she answered all of my questions and really helped guide me threw this process for when I am ready to look for a storage unit 😊👍

Thank you Kelly customer service as A1 😀

I had the best experience renting a storage here. It is so easy. I love the fact that I could download an app to gain access to the gate and any door. So convenient. The property manager was very responsive, knowledgeable and helpful.

An excellent experience. The counter person Jenny was very helpful and knowledgeable. Despite coming in at the last minute on a Saturday she was cheerful and helpful. A great way to start of a business relationship!

Sierra is amazing she is so helpful and always has a smile

To all the people who it may concern I know of a lady by the name Sierra Shorts she's a great employee she has a fantastic personality I would like to go higher then 5 stars, I would like to give her 100 points she's a dedicated and loyal employee. Get her done Sierra keep doing what your doing ! I love you to the moon and back

Sierra provided great customer service, clean facility, easy access, and an overall good experience. Highly recommend.

Sierra was the most helpful person I have Encountered at a Public Storage! She Answered All My Questions & Gave All The Information I Asked For. Thank You Sierra!!

SIERRA WAS VERY NICE AND HELPFUL.

Sierra was very helpful and her customer service was impeccable! Would definitely recommend this location to anyone in need of storage. Customer service is everything and I make sure to provide reviews when it stands out! The office was super clean as well, which is also a plus!Thanks Sierra for your assist!

Ms. Sierra and mr. Gupta were great excellent service

Very good

Sierra was super helpful with a quick transaction and getting our new unit! Definitely recommend this location!

Nicole was excellent! She was very patience and took her time to explain all the process to me of renting the unit, sizes, entrances, showed me the unit, offered me options, recommendations, and she did all that, despite I arrived to the store 5 minutes before closing!! Her positive attitude made me feel very comfortable and ready to make the decision that Public Storage was the right place I needed to choose to storage my Household Goods. Great job Nicole and excellent customer service skills! I will recommend this place to all my military peers!

Mr. Gupta. Excellent service, clean, temp controlled, and fast easy check in.

Thank you for a great service l, young lady was so detail with all the information I needed thank you so much

Jordan is great! She was very helpful. Had a bit of a snag getting in because the code that was texted to me didn't work. Had a bit of a bait and switch on the website. I chose this company because there was a facility close to my house and the first month was supposed to be free. After I picked the unit to reserve, I found out the unit is at a facility a little further away and the free month didn't apply because the size I picked. There are two other things I don't like. They sell you a lock, which is refunded once you bring your own and they don't let you opt out of insurance until the second month. I'm sure they have their reasons, but the rental process was not as seamless as it could have been. I'm happy with cleanliness and security and again, Jordan is outstanding!

Jordan did an excellent job assisting me while switching from a large storage space to a smaller space. The facility is always clean and the onsite managers are very efficient in assisting the public. Mike

Great service! Mr Gupta was very helpful

Mr. Gupta was so sweet helped me and brought my boxes to my car, I’ve rented here for a very long time and love the service!

I don’t know how these reviews are so good. Plan to have your storage unit leak and have nothing done about it...insurance claims are like writing a book so who wants to do that? Management won’t move you at their expense because we are getting such a great deal on a unit. Why should management pay? You are getting a deal! Your stuff will still get wet. Plan to have the carts locked away in the office and not be able to get to them. Be prepared to have an extra lock put on your unit because they think you aren’t paying for your unit when all payments are automatically going through. Be prepared to have the cost of your monthly storage unit go up $30! Unannounced folks. Next stop is Better Business Bureau. Save yourself a headache and rent somewhere else. I’m moving out!

Mr Gupta explained me easy rental process today. Clean and climate building. Great service

Mr Gupta was very helpful. Excellent service.

Gupta manager gave me a discount on boxes today.

Most recently securing a second space was easy with Mark's super assistance. Professional, a great help navigating the E-Rental website, Friendly, and a great sense of humor. As always, the new unit is clean and ready to go.

Facility is clean, units are spacious, and staff is friendly. Mark is very accomodating. Moving carts were always available and Mark was helpful in addressing some concerns with security and monthly costs.

I came in to this property and Mark helped me ! He is amazing and went out of his to insure that I got everything I needed! I would recommend him and this company to anyone! Thank you Mark!!

Mark was excellent in attending to what I neeed at Public Storage. I already have a storage unit there, but needed to buy more boxes and I feel like I got the best deal for what I purchased. He is very knowledgeable about the storage facility and has great customer service.

Worked with Mark who made a stressful situation "moving" to something of a JOY Mark was so professional yet personable. I recommend Public Storage for your storage needs

Mr Gupta provides me excellent service today and always. Neat storage facility and I recommend it

Carley and mark were amazing they helped me save money and downgrade to a smaller space they were so kind I can’t thank them enough they are awesome

Me Gupta manager excellent service today

I had The honor of meeting Mark he was so helpful help me pick out all the things I needed for my move! Definitely a great asset to the company thanks so much mark I will be back to see you again

Mr. Gupta was so helpful!

Public Storage experts were so professional and knowledgeable. Made our experience so easy

The eRental online process was seamless and quick. Upon arriving to the storage facility, both Mark and Gupta were extremely helpful and cordial. Thank you again for explaining every detail to me in both a professional and friendly way!!

Mark Marshall was great to work with, I will definitely recommend my family and friends

This is a clean and professional facility. I received help from Mark who was one of the most professional, user friendly people I have worked with in a long time. He was knowledgeable, patient, friendly, helpful, and professional. I will recommend Public Storage Lorton, VA to any one in the area needing storage.

My dealings with Mark Marshall was a very pleasant experience he helped me with all my questions was very professional I recommend or hope that if you use this public storage location you get to work with him

Just want to say a very thank you to the entire public storage team. They truly looked out for me during my recent move. I don’t think they truly realize how much their awesome customer service meant to me. I truly appreciate you all.

Awesome facility with professional and very helpful staff.

Mr. Gupta was very helpful

Good

Mark provided excellent customer service .

The team at the Pohick Road site have been extremely helpful and responsive to all questions. We have 3 units here and love the location, cleanliness and overall facility. I would recommend this location for your storage needs!

I worked with Elena and Willie at this location. They provided exceptional service and did a thorough job explaining everything to me. They got me a great deal on my rental that was already competitively priced. I definitely would recommend this location to anyone with storage needs.

Robert helped us get all set up on a rental today. He was very nice and professional. Storage facility and room was clean. So good so far! 😁

Willie made my experience renting a storage unit as easily as possible. He even saved me money by getting me the best deal. Cannot rate him high enough. He was more than responsive as well weeks after renting the locker. Overall my experience was wonderful, would give 6 stars if I could.

The two workers here(Mar and Willie) went above and beyond to make my experience here. I secured a reservation price online and when I went in the site no longer had the unit up for availability. They made sure to get the price and unit right for me while keeping me in high spirits the whole time. They made sure to explain what I was signing and offered advice. I look forward to seeing them again whenever I stop back in to use the unit. The units were clean as well which was greatly appreciated

I had a great experience vacating my old storage facility and transferring to this one. The units that I was shown were very clean. The associate that helped me, Mark, made sure I got the most convenient unit available in terms of ease of access. He was professional and friendly. I look forward to doing further business with this Public Storage location.

This is my first time getting a storage unit and Mark made my experience a breeze. Very pleasant person. He even helped me with upgrading my unit to a bigger size. Thanks for all your help Mark!

I was very, very impressed with the customer service I received from Erica Turner. I had reserved a storage unit, but when I went in person, the door wouldn't open. Due to the inconvenience Erica got permission for me to have a superior unit for the same price. She also made sure the price change was registered on my account by continuing to check back with her company every week until it was implemented. I did not ask her to put that effort into it, and she could have just let it be, but she made sure that her company followed through correctly. She then contacted me to explain this and let me know that everything was as it should be. I really appreciate her commitment to customer satisfaction! Having employees like her speaks well of the company....

Great place to store your items climate control. I went to another location but it was to cold a lady name Erica told me about this place. So my husband and I decided to come here. Little to no that same lady Erica left her location to come here to help communicate in which I thought. But her and another lady switched and Erica help me the whole time from the begging to the end. If your hearing impaired I would recommend dealing with Erica very excellent.

Manager Erica was very helpful and provided excellent customer service.

The Public Storage employee was very knowledgeable and helpful. Mark made the experience smooth and easy.

Are the rental rates available on line?

Mark provided excellent customer service and very helpful I will definitely recommend PS to others

I gave a 5 star because if I return to a business, then I must have been satisfied with the service. In addition to the excellent customer service competence and friendliness, the facility is always clean. I recommend this storage site to anyone who is in need. Kudos to Erica!

Great place to store your personal belongings. Didn't have any issues, everything went smoothly from requesting storage to closing.

Mark Marshall went above and beyond and made my experience a Great one

Way to Expensive

The nice gentlemen that work at this location are always helpful each month to pay my bill. Keep up the good work guys. Willie and Mark are the best !

Mark Marshall weather excellent employee get

Me Gupta manager provides me excellent service. Very helpful when it came to moving out and provided clear and concise instructions. Definitely recommend this public storage for the Alexandria/Lorton area.

Mr Gupta manager was always polite and excellent service

I just got a call from my Favorite person gave me great service sorry Willie I forgot to put a review up like I told you would but Thank you again for your excellent service I can’t wait to tell all my friends come see you an you will get the cookies.

Excellent customer service!!! They provided everything I needed for my storage needs. Made my move and storage needs less stressful! The staff is always helpful and a joy to work with.

Big shout to Willie and Mark for helping my mom find the best storage to fit her needs. She called me in Texas to tell me how great they were and wanted me to write a review. Thanks for being so patient, kind and friendly. Thank you so much!

Belkis an Willie Was awesome I recommend this facility to all my friends. They did the rental process with Percision. I told him how much I had to spin an they met that Mark with money to save. I would like to say thank you.

great experience belkis was very helpful i recommend you come here!!!!

Willie was absolutely wonderful. Knowledgeable and made me laugh so much my face hurt. Oatmeal cookies coming your way, Willie!

Thank you Willie and Heather for your help!

Location is always clean and Always a breeze when stopping by to make payments or having any questions. Mark and willie , both super friendly just made my experience way easier. I would highly recommend this location.

Very polite,helpful,friendly also would recommend others...

Great service, clean facility, and friendly staff. Bellkis puts the smile in storage:)

Belkis Was Awesome.!!! Her Costumer Service Was Great.! A

Staff is always very friendly and helpful. Building and unit are always clean. Very easy to access. Love this place.

Mr Gupta manger explained me everything very smoothly during my rental today.Exellent Service today

I rated this 5 stars because of the incredible service Willie provided when I went to get a unit. Space is very clean and climate controlled indoors.

lovely customer service by Gupta property manger today during easy move in

9 years & still happy with the service.

A1 Customer Service Jackie Was So Reliable And Got The Job Done

Mr Gupta is an excellent manager And provides service excellent every time

Great experience! Carlos was super helpful and provided great customer service! Highly recommend!

Carlos did a great job with box size.

Jennifer was a great help. Great prices

Great experience from beginning to end. Thorough orientation and courteous staff!!

I had a rough start due to a computer glitch but the District Manager Alena was amazing in solving the issue. Then there's the property Manager Willie. He's been extremely helpful. He has given me great tips to get the best use from my storage unit. I always appreciate being greeted with a smile and a cart. The property is always clean. I totally recommend this location and believe me I'm not an easy person.

Helped a friend move on this day..very long day!!😐 But thank you,Public Storage.😊

Willie was very helpful with my needs. Thank you.

Great place! Been here 2.5 years and the service is excellent! Highly recommend for your storage needs. Super convenient.

Willie was very helpful and polite. He made sure the cart was convenient, if I needed it, always pleasant and helpful with suggestions for where to park for easy loading. He even had a tip for me to take a picture of the code access card numbers, in case I needed it.

very helpful

Jackie gave mi excellent customer service while up at public storage...very polite person..

Latisha was very knowledgeable of the company and products she was very helpful helpful and nice

Willie was so unbelievably helpful and so friendly. He anticipated my questions and had all the answers when I went to look at the storage facility. He helped me set up electronic access and monthly withdrawals and made the process very simple. The next day I had a question and he had an alternative way to help me. What a pleasant experience it has been working with him. Thanks Willie. 2 weeks later, he came in on his day off to help with a concern I had. He was still smiling. Willie, we need more people like you. Thanks so much for everything. I’m so happy that you are making the experience of moving a pleasant one.

Jackie was amazing! Willie and Jackie have great customer service!

Willie consistently provides superior service! He has exceeded our expectations. Renting a unit, changing to a different size unit, assisting with billing questions, personally calling to follow up on questions, and making sure we have everything we need to feel our items are secure and accessible. He is not only thorough but incredibly efficient respecting both our time and his. Thanks so much!

I want to say that the customer service is perfect and they are very helpful

Jackie was wonderful, she did her best to sell me the lock for the unit. And I really appreciate her efforts and caring about my belongings. Thank you Jackie!

The customer service from jackie was excellent and very knowledgeable i would recommend her to customers for the great experience i had here at public storage.

Willie was HANDS DOWN amazing when helping me chose the right size storage for my needs. He went above and beyond and really took care of me. I'm going through an emotional divorce and not only did he help me on the business side of things, but he made me laugh and helped make this super emotionally awful experience more bearable. I highly recommend this storage location and hope you all get to be greeted by Willie. He's the best!

Willie the property manager always provides excellent service. Thank you for your help

Willie was extremely helpful. Made this a fun experience. I recommend this location.

Jackie is the best when it comes to customer service..

Excellent customer service. I rented a medium-sized storage unit today, so I cannot yet comment on the experience of actually storing my stuff, but I was impressed by my initial visit. I reserved a unit online, and Chelsey called me to walk me through the process and set up a time for me to come in prior to actually having the moving company deliver my stuff. She was very professional and courteous; she walked me through my options and showed me the storage unit, how to open the gate, etc. I appreciated her excellent customer service, and I'm very confident that she/her colleagues will be able to resolve any issues that might arise in the future.

I would like to say my time here storing at public storage Jackie has made me feel like this is my second home any question I have she answers the place is very clean I would come back and also tell others to come thank you jackie

This location has gracious and friendly staff, Willie and Andria are awesome! Amazing customer service skills and easy to work with. Storage spaces are well maintained and temperature controlled. Placed at a great location and easy to access, this facility is definitely worth storing your items here.

Willie was so helpful! Renting this unit could not have been easier for us. He anticipated and answered all our questions. We were able to sign up, pay, and drop off our stuff in under 30 minutes.

Willie and Jackie are awesome to work with! We’ve used a LOT of storage facilities over the years..this one was soooo convenient and very clean and secure! We were transitioning from VA to NC and, like most, had a LOT of stuff to store while our house was on the market. When move day came, the movers easily accessed our unit and transferred our items to their truck. We inadvertently left our unit unlocked with a few items we were going to take to the dump on our return trip to empty the unit out. We had paid thru the following month so we figured we’d have ample time to empty those couple items. We received a call from Jackie who noted the unit was unlocked so she secured it for us...a few days later, Willie called to ask if our reason for returning was to dispose of those items and if so..he’d happily do so immediately to save us another trip up to VA. To say they were pleasant, professional, and helpful is an understatement! Willie was so accommodating and helpful in saving us another trip..thank you, thank you, thank you!!!!!! (We’ve rented a very small unit here in NC and the difference in facilities, staff, and accessibility is like night and day from VA..so disappointing!)

Excellent customer service & price!

Clean and the help of gupta

Gupta provided excellent service.

Great customer service! Would recommend to a friend.

Jackie and Willie make a great team! They are friendly and alway welcoming. They make sure that carts available and that everyone shares. Thank you so much!

Clean facilities with good drive up access to each floor. Staff offered excellent service; service representative Willie made extra effort to help me with carts and check-in for a large truck load.

Moving in couple weeks ago the customer service provided by Jackie was great she show me around I will recomend this public storage

I came to this location to purchase moving material and the associate Jackie did very well with providing customer service.... Thank You

Jackie and Willie were extremely helpful. Moving my Dad's piano to ensure we keep it in the family after his passing means a lot. Jackie and Willie were extremely cognizant of the emotional aspect and importance of caring for my Dad's piano - very customer focused and walk me thru the entire process until I felt comfortable and satisfied.

Mr Gupta Was very nice and helpful and Willie was very nice and helpful yesterday as well

My aunt I went to inquire a storage unit a couple a days ago. Jackie really helped and customer service was excellent. I'll refer my family and friends.

Customer service and willingness to help are outstanding !Jackie and Willie deserves 6 stars if it was an option .

Jackie was very helpful and showed me several options. I was very pleased with the price, size of the storage unit and customer service was awesome.

Jackie and Willie were super helpful and nice. The store and storage area were clean and the neighborhood feels secure. Best price in the area too!

This is the best service from any storage facility we have ever received. Jackie and Jaslynn were wonderful and very helpful. They made our process seamless and enjoyable. They answered every question we had and offered additional information that was very helpful. These to should be your model for customer service for the rest of the company....Thanks for having great customer service!

Carlos an jacky they gave me good service today went smooth an fast

Great customer service! If you leave anything in storage over 5000 dollars make sure you take out personal insurance on top of what they offer you like through USAA. Really wish they offered there tenants additional insurance. Appreciated the space, clean facilities and climate controlled in-doors. Good security.

Belkis was very helpful when I needed to store items during my big move. My storage unit was clean and the building was always clean. Never had any issues at this property. I'd recommend public storage to anyone going through relocations.

My experience was great. The process of getting a storage unit was hassle-free and a very easy process. Everything is paperless! Carlos worked with me and made the process very smooth. He understood my questions and my complaints. I did not like having to purchase a lock for the ridiculous amount they charge. Take your own lock! Also the costs of insurance, check with your insurance copy to make sure you are covered instead of paying a monthly fee. That is the reason for the 4 stars. The units are all climate-controlled and overall a very nice facility.

Mr Gupta gave me excellent service today.I recommend this property

Mr Gupta gave me excellent service today. Store is clean and good people

Mr Gusta and Belkis are te Best manera atención this location. Great ser vive all te time.

Good service Gupta. Thank you.

Gupta excellent service neat and clean propoty

Gupta is the man. First rate service. Good place to do business

Me Gupta property manager always provides excellent service.

Been keeping my beehive here for years. Never once had a complaint or issue woth ownership

Mr Gupta & Ms Belkis . Great and excellent customer service. Awesome

I used this storage unit for over a year and never had any issues with them. They are strict on the policies that concern their rules but that helps to keep our stored items safe. I had excellent service always when dealing with a public storage representative especially from Gupta!

Mr Gupta always gave me exellent service . I recommend this property to work everyone

Gupta was awesome and gave me excellent service

The level of service is excellent. They discovered our storage unit was not properly secured and notified us immediately. Particularly, the employee named Gupta was very helpful, conscientious and courteous.

Gupta was very helpful and professional!

Great storage space!

Service is good here , Gupta give me a good staff service

Very unfriendly and not helpful! I Was helping family members move stuff out of a storage unit and ran the first load outside. I didn't have the code to get back in the building and she was very uncooperative about letting me in, or helping to notify my family that I was stuck outside (there is no cell service in the building). I get that these are people valuables and they don't want people just wandering around, but the attitude was uncalled for. We then asked for a dolly, were told they did not have them, and then later saw one in the office while using the bathroom! I get that we all have bad days, but don't be spiteful. Esp. When you work in customer service. 10 out of 10 will avoid her at all cost. Otherwise the facility is clean and well lit. Come here if you want your junk protected like they're in Fort knox.

Gupta was very helpful. The location is clean and convenient.

Mr Gupta gave me excellent service always

Kelly was so helpful! We also got a discount for booking online. I’d definitely recommend this facility. It’s clean and safe and well managed!

I have been renting space here for about 16 months. When we first started it was not very clean, carts were hard to find, doors did not work and the bathroom was disgusting and did not work. Since Taylor and Kelly have taken over all of this has changed. Carts are in the office and have to be checked out. This system works very well. Doors work properly and the property is kept clean. They have done a great job and I highly recommend this site for storage.

I recently visited public storage to inquire about a storage space and moving materials. I found Kelly to be knowledgeable and very patient, as she answered my questions and showed me various units to compare sizes.

Mr. Gupta was very helpful for us when we came to sort out our stuffs from the storage.

The gate was left open thru the night and was stuck like that I don't know if they fixed it yet but what's the point of a gate if it doesn't work and when you enter you're supposed to enter a code then the door for the building will unlock but the keypad is broken therefore the door is unlocked all the TIME.... I pay my bill and I pay it for security but clearly in not getting the security part of it.

Great People

Gupta gave me a great promotion of the merchandise. Very clean environment and helpful!

Very good service for Taylor and Faren. Congratulations!!!

Kelly at public storage has been one of the best receptionist here at public storage dealing with her these last few years has been nothing but pleasant and professional.

The staff was very friendly and helpful. The units are clean and secure.

Muy bonito

Gupta was great! He only made us wait outside on a 90 degree day for 15 minutes after we ran a quick drop off at the facility, and then without apologizing about the wait, practically forced us to write him a good review on Google Maps before we left. What a guy!

Great facility and service. Kelly is very helpful!

The only reason this place gets two stars is because Kelly is awesome. I feel bad that I've forgotten to submit a review and Kelly is super nice about reminding me, but the management needs to change their policies about requiring reviews. It's borderline harassment to continually demand reviews and require Kelly to call multiple times. Also, fix the bathroom lock - It's broken and with a smaller potty training toddler, it's not cool. The place is overall clean and Kelly is the best employee by far... the other young lady that attends the front desk is pretty rude and laughs at customers trying to figure out the trolleys (which are difficult to maneuver).

I have been there a few times looking for things to help pack my stuff ,and Taylor has been very helpful with helping me find what I need.

I am very pleased with the Service I receive from Kelly each time I visit the facility. She is a Gem!! VERY CUSTOMER ORIENTED and always willing to go the extra step to help tennants.

Kelly is always awesome every time I come in the office and need something! Very kind and polite.

Mr Gupta gave me outstanding service.I recommend this property

I had a great experience. The Property Manager Kelly was very helpful and professional.

Great customer service. I would highly recommend to anyone in the area. Kelly was a big help, and so kind.

Great friendly service. Kelly was awesome!

I recently purchased some boxes from here, great customer service, found everything I was looking for, would highly recommend thumbs up

Kelly is the business!!!! This was my easiest rental yet plus they go out of their way to identify military personnel for the protection of laws! Absolutely awesome!

Thank you for helping me during my hard times...courtesy & help.is appreciated. Thanks for your help, Kelly!

I just want to say what an asset Kelly is to your organization. She was so helpful and kind. Made my day so much better. Thank you

Lovely staff, safe, affordable (look for online deals)

Worst customer service experience ever. Katy was extremely rude. I phoned to follow-up on what I was told was a billing error. I tried to explain my understanding but Katy told me to rudely be quiet. We ended up paying the equivalent of an extra month's storage in late fees because they had increased our storage rate and sent the notices to an incorrect address. We had previously changed our address in February with Public Storage. Katy could care less and made no attempts to keep us as customers. She also seemed to be calling my bluff about vacating the unit. We just moved out on 8/28/16 and are moving to a competitor. We will be paying $30 more, but it is worth not having to deal with horrible people. We ran into another person vacating his unit and he expressed the same concerns.

La Verne and Kelly were great. They have amazing customer service skills and are very friendly and knowledgeable.

Kelly and Laverne Laverne and Kelly excellent outstanding a true asset don't ever get rid of these 2 love the service wouldn't go anyplace else

I have had a unit here now for almost two years. I recently had to get another one and I the absolute best customer service. Kelly was so kind and helpful and very understanding of everything and helped me decide which size unit I needed for the amount of things I needed to store. Every time I've come back to pay or get something she's always so helpful! Definitely keep Kelly around :)

The Property Manager Kelly is awesome. She is very knowledgeable and helpful. Kelly is a asset to Public Storage. Thank you Kelly

I have been with this public storage facility for years , and have been very happy with their operation. Recently I had the need to go in to the office to make a request for longer hours of access to my storage unit due to the nature of business that I have, it would be a tremendous help and convenience if I could get in to my unit earlier in the day, or later in the evening. I met with the location manager , Kelly , and she listened to my needs and concerns about the limited access , and she understood my reasons for this request because sometimes there is a reason for repairs at odd hours, so she passed my request up line and got me approved for longer access to my unit which has made my life so much easier. I was prepared to go elsewhere and find another 10 x 30 unit that would extend my hours of accessibility , but Kelly proved to me that she cared about my need and went the extra step to make me happy , which is why I will remain a public storage customer for a long time. I really do appreciate her efforts and hope she is there for a long time to come. sincerely , Jeff Glusko

Property only has one dolly for your use (going on 4 months now). I mentioned this to management and they claimed they have others but renters keep them in their locker. Seems like a simple sign in/out fix but they didn't seem to care. Otherwise, location, access, is as expected.

Kelly is very very professional, friendly and personable

This is a great location and Kelly was very helpful. Signing up for a unit was extremely easy. I've never used a storage unit before so she made sure I knew what I needed to know as a first time user. I would highly recommend this location.

Highly recommend this property. Kelly took the time to listen to my needs, provide a recommendation and show me a space that worked best. Grateful for her help!

Muhammad is best of the best . Thanks for the best customer service.

Sunil's customer service was excellent. He helped me choosing the right storage size according to my needs.

I have storage unit here since 2015 i am very happy with customer service every time when i come i am getting 5 star service so i highly recommend this place to my friends and family

great service from Sunil and Willie helped us get a unit.

Sunil the manager is very helpful. I feel secure in the facility and know that he is happy to help witb my needs.

Sunil was a great help, very plesent.. If you need any help he's the best person to assist. 😀

I have storage space at this location nice and clean property very good customer service Sunil is very helpful always ready to healp I highly recommend this place to my friends and relatives

Great service, clean units.

Awesome service from Sunil

I have storage unit in this location its very nice and clean property when i came to rent storage unit i got very good customer service through sunil he showed me storage unit a cording to my need i am very happy with the customer service and facilitie i highly recommend this place to my friends and family

Thanks for taking time to assist me, Sunil! Nice facilities too.

The place was very clean and reaponse time was very quick. Sunil was very helpful and nice throughout the whole renting process.

I'm 100% satisfied with the service. Mr Sunil and Crystal was really really very cooperative. I will highly recommend this storage to my friends and family.

Sunil was very polite and helpful! Thank you!

Crystal was so much help to my family and I. not only did she suggest which unit would be best, but she also fixed a mistake another person had made. She was nice and informative which made looking for a storage unit all the more easy. I would recommend coming to get a storage unit from this facility and from Crystal any day!

Crystal and sunil gave me out standing customer service

Very impressed with the cleanliness and accessibility....and Crystal the proprietor takes great pride in the facility! She was very helpful and kind - an overall awesome experience!!

Very helpful customer service from Sunil, great deal and super nice and attentive.

I rented a storage unit i got good customer service throw sunil i highly recomond this place to. My friend and family

Sunil was a really nice person, he has excellent customer services you should have more people like him.

Sunil provided excellent customer service. I was in and out quickly.

Great customer service by Sunil!

I had a great experience at this establishment due to the excellent manager Crystal. She took the time to explain everything to me, for example, the sizes of the storage bins and the best way to pack so I could get the maximum use of the storage. I was really impressed with her professionalism. Because of her, I have recommended this location to a lot of my military and civilian co-workers.

I have rented from here twice over the past two years and both times the customer service from Crystal was exceptional.

This was my first time renting a storage unit, and Crystal made the whole process seamless & effortless. She is a great resource of knowledge and a good advocate for your company. Bruce Busman

Crystal was very helpful in answering our questions and getting our rented to us. Thanks!

I came in this facility to rent storage unit today Sunil helped me to find right size unit I rented unit it's nice and clean facility I highly recommend this place

This is nice and clean facilities I came here to buy some packing supplies sunil helped me to put stuff in my truck I highly recommend this place

Sunil and Crystal are awesome sales reps ;-)

I received excellent service while being assisted by Crystal at the Pohick Location in Lorton Virginia. I was given a tour of two units to decide upon for storage. Customer service is very important to me and Crystal went above and beyond what was necessary. Thank you Public Storage. And yes I would recommend Public Storage to others looking to store household goods. Sincerely,

the manager, Crysyal Parks, offered excellent customer service!!!

This location has great customer service. .Crystal was very helpful with the space I needed...I will be sure to share with my friends and family when and if they need storage to come to this location. Thank you for your great service.

I have been to other public storage companies and Public Storage has been the best by far! Sunil was very friendly and helpful. He went out of the way to show me around to pick the best fit for all of my belongings at a reasonable price. Whenever I would go in, he always ask if we needed anything and if everything was going well. I would definitely recommend this Public Storage location and speak to Sunil. He's awesome!

Excellent customer service from Sunil and Crystal - made the move-in process very easy.

Sunil and Crystal were so helpful and provided great advice on how to upgrade our unit. Highly recommend this location!

I got very good customer service throw Sunil I was in this location to buy boxes And find out information about the storage unit Sunil helped me to find right size unit I am very happy with this customer service I will recommend this place to my friends

I came today to rent a unit and Sunil was very helpful to me right away and very professional. I enjoyed my experience and will definitely refer clients in the future.

Crystal is friendly and helpful! She made my experience (at public storage pohick rd. in Lorton VA) easy and quick. I would recommend this location for its professionalism, customer service and cleanliness! Thank you Crystal!

very helpful property

CRYSTAL HAS HELPED ME ON MANY OCCASIONS, SHE ALSO HAS ANY PACKING AND MOVING SUPPLIES I NEED, IVE STORED HERE FOR YEARS, IVE ALWAYS BEEN WELL PLEASED.

I was very impressed when I signed my lease. Crystal was extremely knowledgeable and answered all of my questions thoroughly. The facility is extremely clean and well-maintained. I chose this particular location based on proximity to where I'll be temporarily living, but I lucked out that this location is run so well.

My wife and I went in to pick up some supplies for our upcoming move to TX. Crystal was very helpful with the advice she gave, that we ended renting a small unit for my son's stuff he couldn't fit in his dorm room. Now he can still access all the junk hie didn't want to get rid of and we don't have to worry about moving it,. Thanks Crystal for taking a load off. Literally!

Just now i rented storage unit very nice faciality sunil gave me very good deal i highly recomond this place and customer service is exelent

I have been a customer here for the last 3 years and this has been the cleanest facility I have ever rented from the staff Crystal and Sunil have outstanding customer service. I have recommended this facility to many friends and family.

I got very good customer service through sunil he gave me best deal on boxes and explain me about storage as per my need I highly recommend this location

First off this is a review for the manager of this location only. Her name is Crystal and she is the best. She goes above and beyond every time I go in there and need some help. She's so nice and a delight to be around. She gets 5++++ stars. The company on the other hand gets none. I have nothing good to say about them at all. My 10' by 15' rental goes up around $30 every year!!!! That's more then rent goes up at most apartment complexes!!!! If it wasn't for Crystal I would of vacated a long time ago!

Sunil was our customer service representative for our storage facility and he was very helpful and very knowledgeable in the different unit sizes and was able to help us find the right one for us.

store yesterday and I met with the lady Crystal Very nice and very willing to sell me stroage boxes and we chat maybe stroage spaces for rental for a couple month. This a great employee you have. Once again thank you for good customer services. Wendell Cephus

Very clean facility and super helpful and friendly staff. Crystal was very helpful in helping get the right size boxes I needed for my things.

My service representative, Crystal, was organized and open about ways I could save money on a space that would suit my needs. I had been advised to save by cutting on space, but Crystal found a way to get the size locker I needed at a price I could handle. Very professional and much appreciated! Without her assistance, I would probably have been unhappy and transferred after just a month. Now, I expect to be a multi-year client.

quick and fast . sunil was quick and he explained all the details..thanks :)

Crystal provided excellent service and help. We appreciated her patience. She provided all the information we needed to make our decision. The location is clean, lighted and easy to access. Crystal walked up thru the process. Thanks!

SUNIL.....WAS courteous, Patient, AND helpful Finding a cart for when none were on the main floor. I will recommend this location for its excellent customer service

Sunil was very helpful, polite and knowledgeable when opening and closing our account. The storage was always clean while we rented and we never saw any signs of bugs, big plus!!

Sunil provided an excellent custumer service. You will get a dicount if you book it online.

One day I went into public storage very confuse and loss, having no idea what sizes of boxes and tape I needed to pack some house hold items, the first thing I noticed was how clean and tidy the environment was,one of your representative Chrystal Parks helped me so much, which I appreciate so much, she had a great attitude, always smiling, very positive, showed me the different types of boxes, also offered me storage, explaining the total process, I did not get storage that day, but in the near future I will get storage, I will spread the word to my friends and acquaintances, because of the great service I received from miss parks at public storage. "Thank You".

Crystal and the staff here are the best when it comes to customer care. I can not express how grateful. I can rest assure that my stuff is safe and sound. Thank you!

So far the staff has been great and accommodating.

Just wanted to say thank you to the staff at Public Storage at Pohick Road. Both employees Crystal and Sunil have made a difference. My most recent experience, however, was the help I received from Sunil, who exhibited great customer care with a quiet tone. At my request for alternative units he gave me my options available that day and suggested a specific unit to meet my budget needs. The suggestion was extremely helpful and as a result I decided to stay at this location as I was able to better fit my storage items without breaking the bank. So now, I plan to stay there indefinitely, no need to move. The location is excellent in relation to Alexandria as well as Fairfax city. Sunil checked on me as I was moving from one unit to another that weekend to see how I was doing and overall made the experience more pleasant than I had anticipated. In addition, he advised on what he thought would be an appropriate choice on my inquiry about the boxes at the facility, which I will be using for further organization. Thanks to Sunil I left a happy customer, despite the drudge of having to spend my weekend moving storage, never a fun way to spend time. Thank you Sunil.

I really like the store condition and location. Sunil was very helpful and gave us excellent service. greeted us and was very friendly with us. thank you sunil.

Crystal was the best. She was so professional and courteous to me and the other customers who came in while I was there. She took the time to explain everything to me and even gave me some helpful hints. It is great to go into a business where the worker truly enjoy their job and want to be there like Crystal. Thank you all for her and for having this business in the best location. Alice Ford

I needed storage , so I stopped in at the Storage facility on Pohick. I immediately liked the environment because it was clean and bright. After speaking to Crystal, I knew that this facility would fit my criteria because she was very friendly and helpful. After renting the unit Crystal continued to be very helpful and assisted me in whatever capacity she could. I was so impressed with her assistance and friendliness that my friend also rented a unit there. I will continue to recommend this storage facility to anyone.

Excellent experience! Sunil was incredibly helpful and reassured my family that it was a wise decision to give Public Storage our business.

Crystal was wonderful! Prompt, courteous, respectful, and fun to talk to. I'm happy I decided to go with this location.

Really good customer service by sunil I have storage unit in this location I really want to recommend this place

Sunil is very helpful I got very good customer service I highly recommend this place

Crystal has outstanding customer service

Sunil was very professional in helping us rent the storage unit.

Came in to buy boxes and Crystal was awesome. .she greeted with the biggest smile and had great customer service thank you for your great service

Sunil was very helpful. This is our first experience shopping storage units and he was honest and friendly. I was surprised to find a hundred dollar difference between the 10x5 and a 10x10. But I think we really only need a small one anyway... I like that the units are climate controlled, each individual unit has an alarm, and access is from 6 am to 9 pm 7 days a week. We're waiting to get closer to moving day but will definitely be back!

Sunil is very nice and helpful I have a storage unit here I m getting very good customer service I highly recomond this place

Crystal was GREAT! Ask for here when you call or stop in.

When I first rented a storage unit here January of 2013, I was VERY impressed. Mrs. Crystal helped me and my family find everything that we needed. She was right there to answer any questions that me and family had regarding size and any other questions. Mrs. Crystal was very knowlegable about the history and the background of the company. There was not one question that we had that she did not know the answer to. She walked us through the unit, we talked about prices, and she was very helpful and even gave us a business card on our way out the door and told us do not hesitate to call her if we had any questions. The office was VERY neat and orderly. NOTHING seemed out of place. You would have thought that Mrs Crsytal had been working for this company for years. Please keep up the god work Mrs. Crystal. I really appreciate the knowledge and dedication that you have to the company. Since renting from Public Storage, I have recommeded 8 family members to the company and they all have had some positive experiences with Mrs. Crystal. The fact that she ie VERY knowlegable gave me reassurance that my belongings were safe there. I would reccomend ANYONE to the Pohick Road Public Storage Location. Thaks Mrs. Crystal for all your help, with your help and dedication, this company at this location will SURELY go a long way. Keep up the good work.

Crystal Parks was very helpful giving me the information to rent a storage. I will recommend my friends to Public Storage at the Pohick location. The customer service there is truly a ten. Crystal explain everything that I needed in great details. Thank you Crystal for all your help.

I really like this property it is nice and clean. The manager Crystal always greet you with a smile, she is very helpful and answers questions when asked, she has made my life with storage so much easier then I thought it would be. I will and hss already recommend my friends and family members to use Public Storage on Pohick road in Lorton, Va. I give this facility and manager a 5 star. Thank you Laurie Taylor

Clean, safe facility well run by the friendly staff of Crystal and Sunil.

I m here to buy s boxes and probably rent unit sunil and Crystal gave me excellent service

Crystal and Sunil has given me great service. ..I have a unit at this location

Crystal has excellent customer service. She was great to me when I purchased moving boxes. I recommend this location.

Crystal and Sunil were very friendly and helpful.

When ever I come there Mr. Sunil is always so courteous and friendly. He takes very good care of my need and is willing to answer any questions that I have. He does an excellent job.

Very helpful staff!

Excellent customer service. Crystal was extremely helpful and patient. The idea of moving and placing things in storage can be overwhelming. Crystal helped to make the situation much easier.

Crystal has been absolutely amazing! She has been great - walking me through how everything works at this facility. She is always there, and always greats me with a smile. The facility is very convenient and is always clean. I will definitely recommend this location to anyone else I meet that needs a storage unit!

I visited Public Storage on Pohick Road. I bought few boxes and other packing materials. It is a nice and clean facility. Sunil was very helpful. He helped me to put the boxes in the car. I would highly recommend this place.

Finally able to get the storage unit and let me tell you this, the customer service was terrific the second time around. I had the pleasure of being helped by Sunil this time and he did a fine job and was very professional and helpful. I would recommend this location to anyone looking for affordable and clean storage!

I am pleased to have this opportunity to write review for Mr. Sunil, with whom I have been recently acquainted at Lorton Public Storage facilities. In his capacity as a facility representative for me, he was the individual who first helped me understand how the system works and what my and their obligations are as well as how to choose the right size storage room based on my storage needs. His skills and knowledge as a facility representative are first rate - he his highly knowledgeable about the customers requirements, able to answer my questions in detail and with great fluency even about a range of possible issues/concerns; and he is easy to talk to and work with as well. To me, Mr. Sunil comes across as a very professional individual capable of undertaking serious work in a friendly and collaborative way. This, in turn, certainly encouraged me to take seriously his advices in the consideration regarding storage related matters and scenarios. I recommend Sunil with great enthusiasm and encourage anyone who is in need of storage to go and talk to him.

I had some issues when I first started storing at this location, but with the help of Crystal its been a pretty good experience. She has been very supportive in helping me move equipment, and keep s the facility clean. I wish I had better notification on maintenance issues, such as elevators and doors. But over all it is one of the better storage facilities i the area.