Public Storage Self-Storage Units at 9915 Richmond Highway, Lorton, VA

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Ali was great and helped us out. Such a great worker and very patient and knowledgeable. Thank you!!

Excellent service

I was skeptical putting my household goods in storage and even more when I saw where this one was located. People have junk in their containers so I was worried about rodents. However I was more than pleased. Ali went above and beyond to make sure I had what I needed. I rented a 10x30 unit to store my 5 bedroom. Well let’s just say that doesent work. I ended up needing two. Not sure where that math comes from. Bottom line is this place was clean, no bugs no rodents and no mold from the smell of it.

Ali is awesome, and so is the rest of the staff at this location. Great deals, too! Easy access right on along Rte 1, and convenient.

Entire building needs pest control!!! Do not purchase unit until they do so. All my stuff and entire unit now has bed bugs. guessing from connecting units. Now have over 20 bites on my legs and hands from getting stuff out although I’m sure it’s all ruined at this point. Terrible place

Easy storage and helpful manager. Building is a old but Mr.Ali is very helpful and prices are reasonable.

Hi This is my second unit with public storage and Mr Ali is very nice person which help me from A to Z to get my unit through very smooth and fast operation. I am very satisfied with his service and this location service. ***** Henry

Great storage, Great Service, Good people 3Gs

Ali always trying help and the place is clean and secured.

Checking in was quick and easy. Ali was kind and friendly. The buildings are not new but they are clean and in good shape.

Helpful manager. Convenient storage. Good experience overall.

Ali was extremely helpful after some changes were needed. Appreciate his willingness to be so accommodating.

I am glad I chose this facility. Ali, the manager, was very nice and extremely helpful and he always goes out of his way to make the entire process smooth and a lot easier. I would recommend this facility to anyone who is looking for an affordable and convenient storage facility in this area.

Good experience

I went in there right before the office closed to see the storage unit which I rented online. Ali not only showed me my unit but also helped me get the public storage app.

Easy transition, and good customer service

Good customer service I loved

Ali is so cool, calm and helpful. There was something wrong with the internet the other day he drove me all the way to another Public Storage location to help me out and then drove me back to this location. I have been with Public Storage and he is always been above and beyond.

Very helpful and curteous

Excellent and quick service. Also very friendly and knowledgeable.

Shes amazing she helped me out big time! She was very informative! Go to Ana from public storage!

Excellent service. Ali was great

Very Good performance a

It was good

Very nice and clean property The property manager is always nice than you for good customer service

Thank you for helping me today good customer service

Very helpful Good customer

patient and great customer service

I was looking for a space to put my stuff in but didn’t want to pay a higher price. I came to this Storage, and Ana, the staff member, was helpful and got me one good price.

Great service

Ana was so helpful taking care of my payments, and taking care of my paperwork thank you

Mrs Ana was a very generous person . Thank you for good customer service

Thank you for your help today

Thank you for good customer service

Thank you mrs Ana Good customer service

I meet Zac and Ana they are simply the best,good job guys

I rented an unit for nearly a year. The space was clean, well lit, and all of my possessions were safely stored. The staff is kind and considerate. I highly recommend this location for any one.

Mrs Ana was the best person that I've met at the storage unit thank you for good customer service

Lito, was very professional, patient,and I was very satisfied to have him assist me in this storage rental. Thank you, Very much...👍

My partner and I had a storage unit here for a long time. We finally got our new place together. Glad we had access to our things so easily and the customer service was always top notch. Thanks Lito.

I had a few questions regarding pricing and sizes available and the representative took the time to answer all of them! Very professional and courteous! Can’t recommend them enough!

Jessica has been a great help answering all of my questions. I appreciate the help. It’s my first time going to a storage unit. She answered all my questions and helped me find what’s right for me.

Thank you so much for your help Jessica.

I had a great experience at this location! Jessica was so kind and helpful. I appreciate her assisting me in getting my storage unit.

I just reserved my storage unit and Jessica was very helpful and knowledgeable when it came to any questions or concerns I had. Jessica is a delight and made my experience nice and easy.

I was very well attended by Lito, an excellent professional!

Great customer service.

Highly recommend. Great staff, always helpful and kind.

Great facility and clean environment. Good customer services.

Very helpful staff. Clean environment. Would definitely recommend.

Great customer service, Jessica was so helpful and kind thank you for your help!

These guys were great. Perfect communication and diligence. Made my life so much easier.

Good customer service

Syad always helps me out I recommend Mr Shah and public storage is the best.

Great customer service

Syed is providing excellent customer service

A good facility on main road with good customer service by Syed.

Great experience. Customer satisfaction was great.

If you’re looking for agreat customer service experience definitely ask for David. Very professional, empathetic and efficient.

Great customer service!

Syed is helpful

Semaria has always been very helpful whenever I come in - I can always count on her!

I have had multiple storage units from U-Haul to mini storage but public storage and their staff has always been my favorite. Ask for Semaria!

Syed here is a true professional when it comes to customers services he got me through all that I need he cool to handle business

Syed was great Great customer service Great help Fast and easy process

Syed was very helpful and walked us through the e-rental process. Would recommend

Great prices!

Employees keeps this place in top shape, best customer service. Recommend to anyone needing a safe place to store

Dave was a great help

Good facility.

Jose was amazing and super helpful

I originally started at another storage location that was a headache, I decided to stop at this Public Storage and I couldn't be happier! I was greeted by one of the employees (Semaria) she was very polite and patient (thank goodness lol). I would definitely recommend that you go see her for your storage needs.

Couldn’t have asked for a smoother experience, thanks for all the help Sam.

Ana was a very big help I really appreciate her help Big Thank you to her!!!

Mucho agradecimiento por la ayuda de sam- super thankful for the help sam gave

Samaria is very helpful!

Sam is super helpful

Ladies in the office incredibly nice and was very helpful!! Great customer service!

Jenny was such a big help in determining what size unit I needed Ill always remember her professionalism and charismatic attitude

Convenient location, easy access, fair pricing.

Great Customer Service!

Diana was amazing!!! Great customer service!!!

Good facility

Diana is just DELIGHTFUL! She put my ALL my fears to rest with storing my most PRECIOUS items. Looking forward to establishing a working relationship with her AND Public Storage!

Diana's help getting storage was greatly appreciated. She made a difficult situation bearable. I cannot recommend this storage facility enough. Thanks so much for your assistance.

I came in to ask some questions for my parents and the girl at the desk Sam was really helpful! Her happy personality really made a difference in my day, thanks again Sam!!!

Diana was the greatest, and made my sister and I feel so comfortable!

Good business

Diana was extremely helpful!

My friend stores here, cheap rates and manager Diana is very nice.

This place is awesome. I stored my things here while I was moving. Diana was very helpful and went above and beyond to make sure everything was taken care of. I highly recommend this place.

Excellent customer service, thank you Shalesa! You were able to help me find the right size storage unit and quickly set up my account.

I would recommend this location. Not only did the units look clean, the prices are comfortable, but customer service was phenomenal! Dianna, who was the one to help me was incredible! She was so helpful and informative. Dianna was able to answer all of my questions and was very polite. She was very patient when showing me all of the units I was inquiring about.

Mitchell was extremely helpful and efficient at getting me set up.

Dianna provided excellent customer service and should be considered for a promotion and bonus.

Diana was fantastic! Very professional and courteous.

I was looking into a few different storage units around the area and after speaking to jenny i definitely went with this location. She was very informative and answered every and all questions i had! Definitely recommend!

I usually do not leave reviews but i felt like i needed to. Love the staff here i always get the best service. Jenny and sam have been the best since day 1! They are so very helpful and polite. They always seem to be in the best of moods when i ask millions of questions. Definitely recommend storing here!

I’ve in the past rented at other facility’s . By far this is the best experience I’ve had at one yet! The two ladies in the front were very kind and informative the few times I went in .Sam and Jenny were great keep up the good work !

Had a great experience and great service

Amazing place. Very convenient,

The young lady was friendly and courteous

The young lady, I think ellie is her name was, keeps the propery clean

Hello Bonnie, She was Great, helped out with old account to newer account with bigger space and price was great.

The lady behind the desk, Bonnie at Public storage had the best customer service I’ve seen in a very long time. She was personable and very respectful, she even helped me find exactly where I could store my stuff. I very much recommend coming here and not just public storage but this location.

Ellie was AMAZING ! She made sure I was ok , more than she had to! I would tell ANY of my family to come to 9915 Public storage !!!

Awful place and run down and not tempature controlled

Excellent customer service and super friendly. Bonnie truly went above beyond to get our billing setup and find the perfect storage unit for our items. Will definitely be referring more business to this location. I can understand why this property has such good reviews. Fast and efficient service, especially when setting up a new account.

Outstanding service, affordable price, and the spacious storage rooms were convenient. Ellie, one of the staff members was very polite and communicated well to any question I had!

Ellie gives great customer service. She always ask how the unit is working out for us.

This storage has the best price in the area. What is very important to me is the fact that there is an available manager on site. Bonnie goes beyond customer satisfaction. She was so helpful in our decision making. I totally recommend choosing this storage.

This is a great storage facility, manager knows how to treat people!

Bonnie was incredible attentive with me and my concerns. Very polite,professional and with a big smile. It’s hard to find a costumer service like this nowadays! :)

This Place Rocks..Ellie is the best ..Shes Fantastic!!!!..Help me from start to Finish and was very knowledgeable!! Thank you for such a great experience.

Thank you Ellie for your great costumer service and for assist me with the moisture check products. Highly product location and product thanks to the amazing staff!

Bonnie is a great property manager number 1!!

I have been in management for over 15 years and Bonnie has provided the Best customer service I have ever experienced! She is friendly with a smile, very knowledgeable, patient, and a pleasure to work with! I will tell everyone I know looking for a storage unit to come see her. Thank You Bonnie

Love is a strong word

The girls in the office are always helpful and kind.

Awesome place to rent a storage manager Bonnie, is very nice person her customer service was on point she's explained every detail for me to understand even though sometimes makes little mistakes putting box or pallet in front of someone while I was loading my storage when they complained to her she talk to me polite way not angry with me that made me welcome to continue renting storage at Lorton location also good location for putting containers shipping may God bless manage Bonnie for her kindness to all Africans like me always want to rent from miss Bonnie 5 🌟 for your good customer service 😘👌👏👍🙏🙏🙏

My company has had a storage unit at this location for over five years now, and Ellie is one of the best staff members I've ever had the pleasure of working with. When I called and she was away from the phone or on another line, she called my number back within five minutes. Very professional and courteous!

Rented a unit here last week. Worked with Bonnie, she was polite and helped with the last minute questions I had when they were already closing.

The facility was clean and the young lady there was very helpful

She was very nice and helpful to me

The store manager Bonnie was so helpful, she answered all my questions to make sure my needs are fulfilled. 100% recommended!!!

Although i have used Public Storage's services several times since i have business and i require space to rent for my stuff for several months, this location was an absolutely different experience, a very friendly staff named Diana with a very warm welcome and describing all the best options as a customer service professional that is supposed to express. i really appreciate your hard work Diana and keep it up. Thanks, Barak,

I love the customer service that was displayed by Felicia. She made the moving experience hassle-free. She went over my fees to ensure I fully understood what I was paying for. I recommend my family to her. :)

Felicia is kind and always smiling

Worked well to hold our things during a life transition.

Very clean place and Felicia is always so very helpful.

Felicia is always very helpful and great customer service.

Ms. Felicia helped my mom find the perfect size unit, and let me know about the great tv boxes they offer. Would defiantly tell anyone who needs storage to come here, you'll be taken good care of by Ms. Felicia!

La personas que nos atendio es maravillosa lleno todas nuestras espectativa con respecto al storege y es Felicia thank you

Because very close to me.

Every time I stop by this location I feel welcomed. Great customer service. Felicia always make sure my unit works for my business needs.

Felicia is always so nice when I come in to make payments. Friendly and great customer service.

Well lit after light repair and very friendly staff called to get a quote on another unit and female who answered phone was very professional and seemed like she knew everything about the facility

Just good storage. Not climate controlled. Some units on a second floor without the elevator.

Dianna was extremely helpful, and very easy to work with!! Very sweet individual. I’ll definitely recommend others to come here.

This was my first time buying a storage unit and mrs. Felicia was one of the most hospitable person I’ve ever met she showed that she really cared about our customer service & discussed our pricing very well 10/10

I've been using the Public Storage facility on Richmond Highway ever since moving to the Lorton area. I recently downsized to a smaller locker and was fortunate enough to have Felicia assist me. She was able to meet my specific request about securing a unit in the same building as my previous locker which made transferring items from one to the other much easier. The unit is clean and well-lit, carts are provided so you don't need to carry boxes, and the location is gated and secure. Overall I'm very pleased with this Public Storage facility in general and Felicia in particular. Thanks again!

Felicia was awesome in helping me find the right unit for my needs! Good location close to Ft. Belvoir and the hours of accessibility are great!

Good job

Felicia and Diana are great and very helpful

Diana was very helpful and informative very wonderful !

Awesome!!! Facility was clean, prices were competitive, and the service was outstanding. Felicia helped me get set up with a storage facility, and helped me save some money!

Felicia and natalie are very helpful

The lady in the office is always nice and very helpful.

Felicia is the best! She called me after I lost my credit card and reminded me to add a new card. My unit might have been on storage wars without her!

Great customer service. Felicia made sure my appt time was updated when I had to change my appt time and she answered all the questions I had with useful information. Definitely recommend this facility.

Great storage building very clean and lots of lights. The workers are very nice and always willing to help. One person that really stands out is Felicia every time I come she is always nice and happy to help.

My experience was superb Felicia did a great job with a quick easy process well definitely recommend.

I was stressed about finding an affordable place for my teaching materials. Felicia was exactly who I needed! She was friendly and helpful and definitely put me at ease!

Felica was a life saver! Moved to the area recently and she helped calm our nerves down and got us situated very quickly. Hands down one of the best customer service experience. Thank you for everything! The storage unit was nice and clean which made us comfortable unlike other place down the road we went to.

Helped my friend Yeudis move in today. Issy was great!!

Very nice management! Easy to work with!

Great customer service (Falicia) help us out big time

Felecia was awesome. Great customer service

Felicia had trouble getting the gate code working for me but she gave me her code in sacrifice just so I could move my stuff in instantly.. Awesome customer service and dedication.. Thank you Felicia!!!

The facility is really nice and well kept. Staff is very friendly and helpful. Felicia at the front desk was very kind and patient as we looked at multiple units to find the perfect one for all our stuff. She got us signed up promptly and was very helpful answering all of our questions. Thank you Felicia!

Jennifer- was very professional and helpful. Good job

We would like to thank Jennifer and Issy with all the help they gave us. They were so helpful, friendly and respectful. They gave lots of helpful information. It was nice to pull up to a place and see friendly smiles and voices. We highly recommend this place.

Jennifer was very helpful، she provided great customer service. Very professional. Will recommend this public storage.

Thank you so much.God bless you.

Jennifer has the best customer service I’ve seen in a while! She helped out so much and even stayed after hours to help me out and make sure everything went smooth! Thanks again Jennifer !

Excellent service Jennifer was accommodating to some of the storage units and make it work for me. Pleasant, friendly nature all that customers need...make her the Best Customer Service ever

Jennifer made the booking process very easy. Great location with good availability in terms of units. Definitely would recommend it to my friends if they need a storage. Keep up with the good work.

Great customer service and lowest prices in NOVA. So happy to have found this place.

Excellent customer service especially Bonnie, she is kind and easy to talk with. The place is clean and organized. Great all around, great job!

Prices are really good and service is not bad to. I would recommend this location.

My Visit Today At Public Storage Was Sweet and Simple Thanks To Kendra I came in aggrivated because i already wasted damn near the whole day at the dmv She Was so helpful, moving me through the process quickly . Kendra was very resourceful And well spoken i advise everyone to come here when you need some storage space.

Came here because of the great reviews. So I had to write a review myself because of the excellent customer service that was provided from the young gentleman Mr.Ali. He made sure I got the right size for the best price. Go visit him.

Katie provided me with excellent customer service and knew exactly what I needed to protect my belongings

Great service and very cheap

Ali was great. Will refer friends and family

Bonnie is the best! She has always been so helpful and knowledgeable!!!!!

Business opportunity

Zia is awesome

5 months' interaction with Manager Zia. Always found him helpful, polite and courteous. Space was good and well lighted.

Great staff members; specially Chelsey Bryce, and the facility is very spacious as well.

Big climate control storage units

Renting here since 2005. I found Zia exceptionally helpful in finding right space. Good customer service always. Prices are very affordable. Definitely recommend to friends and family.

Chelsey help me today and she was vary nic e and sweet and vary helpful

Great fast and friendly service! Chelsey was the best! She's definitely knows her stuff and is willing to provide the best storage unit for your needs!!

Really run down. Impossible to get store associate on the phone.

Carel , am so satisfied with her Costmer service .it was my first experience, she helped me with everything Thank you carel

Great prices, great customer service, conveniently located. Needed a place to store for couple of weeks while waiting for renting apartment. Process was smooth. They rent on monthly basis. Worked for me. Will definitely recommend this place, if you want to save money. Manager Zia will make move-in easy for you. Leaving but will come back whenever needed a storage.

Great customer service. Polite, cooperative and helpful. Zia made the process easy and smooth. Space is clean and within budget. Will recommend to friends and family.

Absolutely great customer service from Shanobie and her teammates.

Zia was incredibly helpful and polite. This was my first experience with a storage space and he couldn't have made it any smoother or easier to understand. He's a gem, Public Storage!

Zia so very helpful knowledgeable professional and friendly. Moving and storing your items can be stressful but Zia made the entire process smooth. Public storage is lucky to have him. Thanks Zia.

Katie was very helpful! Can't wait to see her again!

Great customer service. The guy begged me for the review.

Great storage. Good customer service

Zia is very friendly and welcoming. Helped me find a space that met my needs. Location is well kept & conveniently accessible and rent rates are very economical. Highly recommended to those who want to save on storage rent.

This location is very good place to rent a unit I recommend nice people on the office

Imani gave me great customer service. I appreciate all her help. Keep up the great work!

Very annoyed with this location. Not sure if it's the company in general, but rental fees continuously go up without any explanation (in the 20 months I've used their service, it's gone up $20) and they don't maintain their facilities. Today I went in and my code didn't work to get through their main gate. The woman on duty couldn't find out what was preventing the code from working and ended up giving me a new code. Went up to my storage room only to find the automatic lights were out. Tried waving my arms and moving around to activate them, but no luck. Went back to the office to report the broken lights, but it was locked up and woman was gone, no sign saying gone to lunch or anything (this was at 12:15 on a Thursday afternoon). Left the building without getting what I came for. What a waste of time.

Great staff, great service! The manager is warm and welcoming. I came in looking for supplies for my move, she helped me find exactly what I needed and then some.

Great customer services by Imani even though I maybe creep her out with all my questions but she knew my answers and was gladly able to help out and I could tell that she loved what she was doing , keep up the great job

Manager was very helpful and patient!

Latundra was a sweetie, very patient and informative plus did some nice chit chat with me. Im still comparing prices though. Updaye: went with them because they had the best prices but be aware of a few things. The door handle/lock was nearly falling off and the wooden foundation supporting it was rotted. Nearby doors were about the same. The indoor room was dim with all lights on and had a couple spider webs. It wasn't a well maintained or very secure look at all...at least for the 5x5 space. Also, their keypad access system works well (must walk up to keypads FYI) but sometimes the gates are left open. I saw a shifty looking guy (customer) while I was there. I suggest this place only if you have to store low value items short term. $1 = 1st month is misleading. $1+admin fees+lock fees unless you bring your own...$40 1st month. I didn't complain...it is what it is...but wanted to spare you the surprise. The staff was always awesome! I think that's why people are giving 5 stars but that's not balanced. I say 3-4 stars considering service, pricing, AND facility. Make sure you sign up ONLINE. Those are the special rates.

Imani and Anthony made the whole moving in process easy and help us choose the right size unit by just describing what our inventory consisted of. Great team and great storage location, right on Route 1 with an easy access to local roads and main I 95 highway.

Best people In the area got my storage!!

Thinking about customers service,Stephanie is "A" plus,she is knowledgeable,service oriented and totally engaging.Stephanie was very helpful and explain the process in detailed.She orientate me well by physical showing me unit.I will recommend the service of Stephanie to anyone.

Very nice place

Imani was awesome. She accommodated my every need. The customer service she provided was excellent and the property was very clean.

Great customer service from Anthony and Imani! Thank you both for your help when needed and just being so kind and generous. 5 STARS!

Great service! Spacing prices most competitive in the area!

Imani was the greatest...A team of professionals greeted me with warmest sincerity....I am glad I chose this location for service.....

Ive had the place for 5 months and everything is great. James is always courteous, professional, and helpful.

Great service!!! A very special thanks to the gentleman by the name of James M who helped me every step of the way! Very grateful for his awesome customer service and positive attitude

Latundra is wonderful. She told me today that she will be leaving public storage and I am saddened because she was amazing and took care of all of her customers while she was here. She went above and beyond and that what this company needs. I hope the service is just as great when she leaves. You will be missed. Congrats again on your new start to your career. Peace.

There is almost NO security in this storage facility!!! Do not put anything of value in any of these units. Unit door latches are held on with 2, 2 inch dry wall screws...can be ripped off the door with a screwdriver. The doors to the units are bedroom type hollow core doors... not full wood The front security door next to the office doesn't lock at all.... so anyone at any time can walk right into the facility. Multiple chain link fences pulled back or cut for human entrance into the facility No cameras at all anywhere on the facility ONE MIGHT AS WELL PUT THEIR BELONGINGS IN A CARDBOARD BOX.

James and La tundra, excellent service thank you guys

Great service! She is super nice.

Great service very nice staff ,they have spacious rooms.

Latundra and Aiti provided awesome customer service!

Latundra and Aiti were awesome. Came in to pay on a bill for another location and it was a quick and easy process.

Latundra was very helpful & informative. She had excellent customer service.

Was good.

Stephanie rented the space to me a few weeks ago and helped me with everything i needed throughout. Im at the property many times during the week and the service latundra provides is amazing. With all regard she helps in all ways she can. both of them are amazing. Keep doing what you're doing. Both of you are making the customers happy.

La tundra was awesome and provided great service

First time renting a storage unit and Stephanie and Latundra were very helpful getting me through the process and assigning me a convenient unit for me

LaTundra was so helpful, pleasant and professional. Would definitely use Public Storage again.

Thanks La'Tundra for awesome service- great job. Excellent customer service.

It's a good place to store your valuables. The stephanie was great.

Latundra and steph were awesome

La tundra & Marianne are wonderful. Thanks for helping me today!

LaTundra, is awesome. Excellent customer service. Thanks for the service.

It was my first time renting a storage unit. The staff, Ebony and LaTundra were very friendly and efficient. The renting process was quick, easy, and had more affordable price. I do recommend this location.

Ebonee and LaTundra we super great and fast. They both greeted me at the door with a smile getting my space here was very easy and professional they were the best!

Had items in this Storage for about two years. Went to move things out a couple weeks ago and noticed lots of water damage on my couches and wood furniture. Water marks were on the wall and mold appeared on multiple items that were in soaked boxes. Not a good experience.

Excellent

Gupta and LaTundra were fantastic! Had to go back for more boxes and Ebonee was super helpful.

Good service LaTundra answered all of my questions! She is amazing and offered excellent customer service!

Very friendly new people helpful

Friendly service, based on a very good working knowledge of the site. Gupta and La Tundra are always very helpful, and pleasant to do business with.

LaTundra was amazing even though there was trouble with the computer she was quick and catered to my needs she knew what I needed and was able to get everything processed quickly. an amazing person and very outgoing. keep her on the team hard worker.

Great storage place...I had to transfer units last minute and they made the switch for free....highly recommend.

La'Tundra did a great job with me today, she made me feel valued as a customer and heard my needs. I need a lower rate on a unit and she went above and beyond to make sure I was helped and satisfied. She is wonderful and a great person. Customer service at its best. ;) we need more people like her in this world. Fantastic approach and I'm am walking out happy! Thank you La'Tundra for assisting me today! You that was a blessing. !

Experience was remarkable. LaTundra was the best customer representive. She helped us to find the best storage space for our needs. I would recommend the outdoor storage units, they are the best for your money. I researched around the area and this place was the best choice for my family. LaTundra was very friendly, kind, smiley, and helpful. LaTundra did a very great job at going over all the details and lease agreement, she even helped carry supplies out to our car. I would definatly recommend the Lorton, VA location. I really looked forward to meeting and dealing with LaTundra. LaTundra went out of her way to make sure our storage needs were meet. I was very impressed by LaTundra's excellent customer service, she made the overall experience very awesome and lovely.

La Tundra is Pure Earth

I will miss Mo and his 19 years of 5-star service and friendly smile. Thanks to Ebonee also for taking care of me today!

My second time renting from Lorton facility and I recommend this place to anyone. Mo is very helpful over there. Does a great job.

i went there buy some supplies.property manager Mr Mohammad help me get my suppies and help me put boxes in my car.he is very helpful person get my all needs and diret me how to pack stuff proper way .i reqmend every one need packing supplies to see mohammad to get all kind of supplies.

Great job. Very nice. Mo & Gup Ta

Been here since fall of 2013 and everything has been great so far. I forgot to update my CC exp date and they called me to let me know that the payment was declined. I never want to see my unit on Storage Wars so I appreciated the heads up :)

Easy access storage! Mr. Mo was one of the best customer service representatives I've met in awhile. He made sure all my concerns and needs were addressed and provided fast, friendly service. I would recommend this storage location to anyone in the area!

Am very happy with the professional service I receive from Mr. Mohammad he was very helpful and very patient to explain things to me

Great service Ms. Pooja really got me me the best price that they had thank you.

MO was so helpful! he really worked with me, and made sure I was able to move into the easiest and cheapest storage unit available.

Excellent location, storage was clean and secure. Manager Mo is a excellent person looking for the best accommodation as well describing everything very simpke and detail on the contract. He was able to find a easy front storage for my two weeks storage needs. And later on call me so confirm that everything was good and if i have any problems or concerns about the unit. I will definitely use thus location and recommendations to my friends and family.

Friendly Associates, Great Location and convenient payment. Staff always welcomes me with smile. Property is well managed! Great customer service!

Mr. Gupta was fantastic. Very polite and helpful. I had to move units for size and he made process very simple, quick and easy. Will definitely use the public storage the next time I need to store.

Mohammad was very helpful and a true professional. I came in for a 5 x 10, he was very knowledgeable, courteous, and helped me get set up very quickly. I loved the fast and friendly service. Highly recommend this property and working with Mohammad!

This storage is really good. Especially Mr.Mo was really nice. He was very helping person, he helped me with everything I needed. He was a assistant to me. He was on top of his game. Mr.Mo helped me out pick the right unit. It was a five star experience.

I rented my storage unit online and a few minutes after I confirmed the order Mo called me to see if I needed the parking space, that I mistakenly rented, or if I needed a actual storage unit. Mo helped me find the right unit at the right price. The facility is well maintained & clean and I know my property is secure. Mo is always been courteous and helpful whenever I call or stop by. Thank You Mo & your team for all that you do for your customers.

My storage unit was just the right size and for the right length of time (8 months). I would recommend this location if someone is looking for an inside unit that is affordable. The service from Mo was great as well.

My experience with this Public Storage has been extremely professional. Mo is very courteous and extremely thorough. The person that dropped off my trailer for storage had parked it in the wrong place. Mo called and was willing to give me until the next day to have it moved to the proper place. A 5 star experience!

Customer service at this location is great..property nice and clean...Crystal was very helpful with my packing supplies I needed to pack up my appartment

Mohammad Solayman was very professional and knowledgeable from the very start.. EXCELLENT five star treatment! Way to go Mo! :)

I went in and Mohamad was very professional , courteous and friendly at the same time. He made it a very pleasant experience .

Needed storage for few months. Received outstanding customer service from mo. Would def recommend and super happy with whole experience!

Outstanding customer service.They were very professional and courteous

We received 5 star service from Mohammad. He was informative and funny and helped us find a suitable unit.

Great Service from Sunil!

Excellent service and nice property. I am happy I found this location and Mo was very helpful.

Mo did a great job. Easy to go through the paperwork and provided answers to all my questions. Very professional and courteous service.

Mo was very helpful and friendly. He had everything settled very quickly and thoroughly. The price was terrific for the amount of space provided. It was much cheaper than many other places I was checking out and that adds up over time. I would definitely recommend using this storage facility.

During my visit to Public Storage today, I was most impressed by the customer service I received from Ms. Pooja. She was patient, thorough and most professional while ensuring I understood the procedure. She made the process very smooth. Thanks!

I have a storage unit in this facility whenever I come I am getting good customer Service sunil is very nice and healpfull he helps whenever I have any question I highly recomend this place

Sunil provided outstanding service. He is a true professional and does his job well. Highly recommended this facility due to great service and great location

Mohammad Solayman was excellent. He was super polite and extremely informative. I wish more places could provide the same customer service as he provided us. I would recommend this location and Mohammad Solayman if you are looking to rent storage space.

Mo was more than helpful when I was choosing a storage unit to rent. He was very thorough with explaining everything and walked me through everything so I wasn't confused. He even went through the keypad procedure with me together in pouring rain. Thank you again for the great service.

Very professional and courteous service with a personal touch. Crystal provided great service!

Stopped in this public storage to purchase some boxes on Saturday and the manager greeted me with a smile, and gave me her name Crystal, she was very helpful and tried to rent me a storage unit. Crystal also help carry my boxes to my car. I would like to thank Crystal again for kind and helpful service. Mr. Tensley

Fantastic customer service, price was solid, and the unit was well kept. Worked with a man there, Mohammad, who helped me along the process and was very helpful. All in all anyone looking for long term storage should definitely go here. For an extra 5 mins down I-95 S it's worth the $50 per month you save over even another Public Storage.

The property manager for this location was very pleasant. He called before move in to welcome me which I had never experienced with other storage owners. He was very polite and was very willing to make changes to my reservation to accommodate me. On top of the great service, the pricing was very affordable.

Sunil was patient in helping me figure out what size I needed. Stored my stuff here before and I like that Crystal keeps the place clean and critter free!

It was great to get a storage unit here! Mohammed was great, respectful, funny and he was very helpful! He kindly showed us around and gave us some recommendations. He's an excellent worker. And he's always cheery with a happy smile and ready too! My family and I went to see the unit and he was kind to all of us. His partner was very helpful and kind too. They make a great team. Very cheery and happy to help! :)

Great place to store property. I recommend anyone looking for stor a get areas and locations. When you go in ask for mohammad he's very nice and helpful

From the time I called customer service to signing in at the property was like clockwork. Especially when I met face to face with Mohammad who was very professional.

Good customer service

This review is for Crystal and Sunil on pohick road ...I was given excellent customer service and I have a unit here..I would also highly recommend this location to every one

I have been using this facility for about 5 years and have always been impressed with the customer service. Mohammed is professional and personable. If I ever need a storage facility again, I will be back for sure. I highly recommend this storage unit. Thanks Mohammad for making our experience wonderful.

Sun il & crystal great help nice storage unit.

Fantastic service. Mo made the process easy and quick. Highly recommend this location and Mo.

Dear Public Storage, I would like to take this time to convey my compliments to your entire staff for exceeding their service expectations. I would specifically like to applaud Mr. Mohammad (Site Supervisor) and Mrs. Lal for a job well done. I truly like to commend Mr. Mohammad for is outstanding performance at Public Storage Site #24233. I know in the difficult financial times, conduct business as "normal" is a thing of the past. Moreover, Mr. Mohammad is motivated to make things happen without a great deal of effort on the part of regional management, and I want Public Storage to know how much I appreciate his service and the services of his staff for their hard work. Especially, Mohammad's performance during the chaotic events of the tornado over a year ago was extremely challenging to his storage property. Moreover, Mr. Mohammad's extraordinary contribution and his remarkable leadership abilities showed his great value to Public Storage during those difficult days. Mr. Mohammad, please keep up the good work and I am proud to have you and your entire team working at Public Storage . Sincerely with great appreciation, Karl

Great service from Crystal great person

Hi every one I went to the public storage at Lorton the other day and I had a great experience with the great customer service by Mohammad so I parked my car in there and I just want to say that Mo is one of the best customer service representative. Thanks

The store is located in a great area and was taken care by an excellent employee Muhammad. I am proud of the decision to come here based on my expereince from Muhammad.

Crystal is very nice, professional and very helpful. The facility is always maintained very well. I look forward to another year here.

Mohammed is extremely helpful and always willing to assist. The property is very clean and well maintained. I have just terminated my lease and Mohammed and Lal made the process very easy.

As a military member needing the extra storage, Mohammad and Lal were very helpful in providing affordable rental space for my family and I. The managers were always professional and courteous to us and were very security minded of our personal belongings. I highly recommend this location.

I have been a tenant, at this location , for several years now . The property manager, Mohammad, is the nicest guy ever. He is very considerate and extremely helpful. The property is always well maintained and I feel safe whenever I am on the premise both days and/or nights. Mr. Mohammad is always there to greet us with a smile and some words of wisdom. I feel like family.. Thanks, I feel appreciated. Keep up the GREAT work, sir. God bless you !

Staff in professional and thoughtful. Property is well maintained and feel my items are safe.

Great storage facility with excellent customer service! Mohammad and his partner (cannot remember her name - Jal?) show professionalism and help make the entire process very easy and very smooth. This is my second time using this storage facility and it is because of the wonderful experience I had last time that I chose to come again!

Customer Service is impeccable! Mohammed is professional and personable. I know it sounds cheesy but he really makes you feel like a new member of the family. If you have any problems he is right there to fix it for you with a smile on his face. I highly recommend this storage unit. Thanks Mohammad for making our experience pleasant.

Mohammad was very professional, warm and helpful. I highly recommend this storage facility.

The property manager, Mohammad was very helpful, friendly and not pushy to sell items. He was giving me some tips on how I can get discounts on boxes and giving me some tips on how to protect my mattress and sofa when moving from one place to another. Keep up the good work!

I was with the Lorton Public Storage for about 16-18 years, then closed my account, and then recently opened it, again. The same managers, Lal and Mohammad, are still there and are as pleasant and professional just as they were years ago. They both are very clear, know the products and services, and very professional and friendly. Out of all of the Public Storage facilities within the DC area, I MUST always stay with the Lorton facility, and this is because of Lal and Mohammad. I am glad they are still there and are the managers!! Deanne

Female working front desk; Lie #1: "you only pay $0 1st month." Lie #2: "You have to pay 2 months up front" I was told to pay $90. When asked why she said because "the first month is prorated, 2nd month rent plus administrative fees" she could not give me a breakdown for any of the charges and it did not add up. Lie #3: We will give you a free padlock. Actually it was a used lock and she charged me $9 for it I took possession at 4:55 and requested a refund at 5:30 when I discovered that Extra Space Storage, right across the street was More Cost Effective Really only charged $0 move-in fee $1 administrative fee Aluminum walls Clean and modern units Public storage units were wooden with pressboard doors and walls CRAZY RIGHT! Lie #4: We don't give refunds. I contacted the district manager. She only gave me $35 back DO NOT RENT HERE! Run!!!!

Mohammad, the property manager, went over and beyond for me. I was running late and called Mohammad to see if he could stay late by a couple of minutes so that I could check into my unit. Mohammad called his Regional manager to make sure it was ok to stay late because he wanted to stay late to make sure I could check into my unit the same day. Once I arrived Mohammad took his time with me and showed me the unit and the ropes of the property. At no time did Mohammad seem to be rushed, but he wanted to make sure I understood everything before closing for the day. Before Mohammad left he walked me over to the gate to double check my personalized code to get into the gate. Initially the code did not work but Mohammad did not panic. We went back inside and he took his time by fixing the information in the system. I really appreciated the great service I received from Mohammad and I am very happy with my decision to store my belongings with Public Storage.