Public Storage Self-Storage Units at 466 Herndon Parkway, Herndon, VA

I called this location to check for any promos and prices and I believe I spoke with Jeslyn, such a great help! All my questions were answered, she was professional and kind. Would definitely be doing business here. Thanks again Jeslyn

I went in to look at a unit and was very impressed of how clean the property was and was assisted by Jeslyn who was a big help. She answered every question I had and was very professional and kind.

They called me on a weekend to confirm I would be there, but weren't there themselves as I waited 30 min for somebody to show. Tried to cancel 2 days later but they had already cancelled my reservation without notice. Also, that $1 first month rent is a sham cause you have to pay a one time fee the first month anyway.

I was helped by Jeslyn and she was very attentive, friendly and kind with me and was able to answer all of my questions without causing any confusion.

Jeslyn is the best

Jeslyn did an amazing job!

I highly recommend this public storage facility at 466 Herndon Parkway VA 20170. I had absolutely the best service from Michael. He is awesome and he was so incredibly helpful and patient.

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Jeslyn did an excellent job!!

Excellent service from Hunter at this location! He took the time to solve my problems and offered some very helpful suggestions for our business. Definitely recommend this location!

Michael at Public Storage in Herndon, VA has provided great customer service to me! He is very responsive, pleasant, and professional, and he goes the extra mile to be helpful. He has given me very useful information and suggestions, and he has answered all of my questions, anticipating some in advance of my asking them. Thanks Michael! Michael is an excellent representative for Public Storage!

Manager is very friendly ; )

Great staff! Mr. Register was super informative and polite.

Christopher was nothing but wonderful in helping me with my storage needs. Very knowledgeable. If you're looking for a place to store your things, this is the place to go!

Chris was very helpful and respectful.

Staff was very friendly and helpful

Easy access clean unit and Hunter was very helpful and polite.

Mike was a great help

Your office guy, Chris, was very helpful and gave me all the info I needed.

Toni is fantastic! Direct and helpful and extremely friendly. We feel very confident keeping our things here! Chris is also fantastic and helpful! Great place overall.

Great option for our storage. I was pretty adamant about finding a location outside of a flood zone, and was very satisfied with the location of this place in particular. Easy to access units, good prices, and friendly staff. Our big moving trucks were able to get in and out without too much trouble. Big thanks to Chris for a very smooth check out!

Amazing help from Chris!

Great customer service, very knowledgeable about products and services, definitely made it super easy

The manager hunter has been awesome! ! He has been so helpful and always willing to help us out.

Great help! Answered all my questions.

Nice location. And someone was there. Not like the unmanned Herndon location.

Ram provided the very best service today and he is very professional and friendly.

Very clean and friendly staff. Ask for Hunter, he was very helpful

Very clean!!

Super smooth process, very clean. The property manager is quite possibly the nicest person I ever met. My stuff is safe with her in charge!!

I came in today to ask about renting a unit for my business and Chris was very pleasant to speak with. He gave me all the information I needed, and I am planning on renting in the near future.

New to Public Storage and I am Very pleased so far. I can open the gate with my app! No more getting out of the car in the freezing cold!

Toni is great! She explained in detail all I needed to know about my unit, found me the best price and the best unit on the property. Super helpful and friendly. I highly recommend this location, not just for their units but the ease and friendliness of working with Toni!

The manager was very helpful with the move out process. Explained everything and made it very easy.

Based solely on a representative from this local facility, Toni is awesome! Very respectful, happy person to talk to over the phone, and helped me improve my situation without me asking at all! So happy with someone like this:) as soon as I can, this has made the decision for me on which place would be best to rent for a bit! Thank you again for respecting my time, or lack of haha

This place is owned by a couple of crooks!! I started my storage stay here less than a year ago. When I started my bill was $170 a month. Since then they have raised my rent twice now resulting in me having to pay $282 for the same space. I’m paying for an 8x10 space, at that new rate it is how much you would pay for a 25x25 space. They bring you in with the nice low price but at their will are able to jack the price up to whatever number they see fit because they know you will just pay it since no one wants to move all their stuff again. If I were you I’d take my money and business elsewhere because you will just fall victim to their high price gouging. They don’t value you as a customer. They have no integrity and just want your money.

I have a storage unit with them and they have been making it so easy to not worry about all my belongings. They even give you a warranty to protect your things, and Toni a member of management is respectful and easy to talk to when you need assistance.

One of the best storage facilities and Toni is the nicest one there. Will definitely use them again

The young lady Tony was very professional very very good at her job and help me out so much I was so relieved and I can't say enough about Tony okay so I highly recommend the public storage

I went to the office with my 3-month-old baby, “Tony” was there, my son coughed and “Tony” took me out of the store because of my baby. If I could rate 0, I would do so.

I visited this property the other day and Toni was very helpful explaining the rental process!

Tony was extremely helpful in the rental purchase of my unit. She was very helpful and explained everything in great detail. It’s a great location and has easy access. Thank you!

Ram was very helpful!

It’s was great experience, and faster.

Ram and Emad was very helpful and met all my expectations and explained me everything in detail

Ram was great! Very informative! And extremely helpful during the process of me getting a unit.

Ram is an outstanding gentleman! He goes above and beyond helping his customers, specially me. He makes me feel at home with his kindness and smile. I’m going to miss him. May God bless him and bless everyone here. Thank you very much, Rosa Williams

Toni was very helpful today with helping with prices and the perfect place to rent. I would like to say, she has outstanding customer service.

If there were more than 5 stars to give, I would! This is the most delightful storage experience I've had in my adult life. From reserving the space, moving in and moving out everyone who helped me was a joy to interact with. Terry, the onsite manager, is doing an amazing job leading the show at this business location. Highly recommend!

Michael set us up with the best deal across all the locations we looked at and helped make the best decision for us made everything quick and easy

Ram was very helpful and courteous, I strongly recommend this facility to everyone for their storage needs,

Ram was very helpful and the customer service was on point and quick. I highly recommend using Public Storage in Herndon Parkway

Great service, easy to get in and out of.

Ram, is the most courteous and always willing to help.

Do you have used boxes? I need to put my household in storage

I’ve actually stored at two locations: one in Manassas, and (more recently) at this location. Both locations are easily accessible and convenient, both are well kept, and both are well-priced.

Very pleased with the initial customer service. That staff were very accommodating and efficient with the paperwork and getting access to the storage unit.

Looking for storage for a while. Comparing prices and locations and the person I spoke to at the office was very helpful

I'm renting one of the 10x10 units to store some stuff during a home renovation. I started using the unit a week ago and have zero complaints. - The best thing for me is convenience; we live in Herndon so it's important we can just run back and forth as needed without it being a trek to get there. - The facility appears secure with fencing, strong locks etc. That part of the Herndon Parkway also gets a lot of police traffic because the police station is a half mile down the road. - Staff is at the front desk was extremely helpful, answering a couple questions I had when I was originally checking out the place and after I checked in had a question about the gate - I do have some basis of comparison, having rented for several years from a storage place in Alexandria. That place, in contrast, didn't seem as secure--with sketchy people hanging around at times.

I would give 0 stars. I got a storage unit online, it said 1st month $1. We rent a truck and my husband arrives and they tell him it will be $114 because we are existing customers. But here is the problem, I logged in with my credentials when getting unit and it gave me the promotion. Clearly it is a mistake on their end and I would never had rented that particular space at that price as these are not climate controlled. I had no choice because we had already paid $100 for the truck rental and now we are out of time to find another unit today. They should have honored it. I will be canceling both units.

Ram was very helpful and he called to follow-up about my experience with Public Storage

Called about pricing, I needed a place to store furniture temporarily. The person I talked to was super helpful and nice!!!!

Found the best deal here. Signing up was super easy and the automated process vi text and email is flawless. The people on site are very friendly and helpful. They even provided a lock which I was not expecting. The app for manage your account on your phone works perfectly and even opens the gate with ease.

Great staff. Conveniently located! Thank you and very happy to see the fresh look!

Mike R was very helpful getting me set up for a storage unit. The computer system was a little slow but he was on top of everything and very helpful.

The service was perfect and Joe was kind with the customers

Always friendly and clean facilities, convenient for my needs .

I had two experiences with Crystal today at the Public Storage in Herndon and both were really great. On the phone she answered my questions- she was super informative and personable. When I arrived in person and acknowledged my call, she referenced it and continued to be extremely helpful and made me not feel bad for losing my key and made this process very painless and pleasant.

Great place for storage! Price was reasonable! Awesome customer service by manager, Crystal!! 😊😊😊

Crystal , the manager was great to deal with. The only reason I left was the 30 percent price increase with no warning. Thanks Eric

Such friendly is Crystal and caring she’s a wonderful and professional always is there to help you with whatever you need . I’v been with this storage for about 13yrs or more and its one of the nicest and cleanest storage ' i v experienced in Virginia.

I do not have a storage unit at this facility, but I would select this location if I ever need one in the future. I went to this location to buy moving boxes and as mundane as that sounds, Crystal's customer service was outstanding. She was so helpful and even offered to load the boxes I purchased in my car. It was apparent that she was passionate about her job by going above and beyond for the customer. If Crystal's level of dedication is representative of this storage facility, I would recommend this storage facility.

New-to-us manager Crystal was super helpful when my phone access wasn’t connecting with the keypad. Also, the orange unit doors were being (beautifully) painted. Our unit door wasn’t quite dry. Crystal got the painting supervisor to check if it was okay to use. He not only reassured us, he removed the masking tape and lifted the door for us.

Crystal was kind, informative, knowledgeable, and had a smile at all time. Had a lot of patient with my questions and answer all of them, I previously was with public storage And because of bad customer service I left. I was there at this location, and had the best service from crystal. Thank you. Hope to keep working with her add this location, looking forward to be part.

The property manager (Joe) was not hesitant to help me find my storage unit and answer any questions I had. Overall easy and nice interaction, would 100% recommend this public storage to anyone looking for one!!

Very clean. Chrystal was courteous, patient and knowledgeable.

No issues with security of my possessions and access to the unit was easy. Crystal made the entire process from move in to move out a breeze.

My recent experience to rent a storage unit from Public Storage was very satisfactory. The Property Manager, Crystal, was professional and did an excellent job to detail the property and rental contract. The rental property is in a good location and it is well maintained. Crystal is an asset to Public Storage.

Customer service is excellent … someone is always there to assist

Crystal was very nice and walked me through the whole process. This place is close to me and I visit often. I haven’t had any issues and staff is always helpful.

Ram gave good customer service.

The girl that is working here was great! she was very kind and friendly. She called me to get me into a space right away. Thank you Crystal

Easy in and out.

Great customer service!

Me and a friend went to this location to get pricing, and came out satisfied with the information I was given!!

Great location and very friendly staff. Second time using this location.

Excellent service

Contactless storage setup was unexpected but turned out to be a very efficient automated process! Kudos to the developers of the Public Storage site! A follow-up call from Joe for a "check-in" shows the management at this property cares.

I have a bunch of extra furniture and things from a recent move and needed a quick storage unit. I store at this facility and got a good rate at this location and the property is perfect for easy access to my goods. Clean units and extremely friendly staff!

We've always found this a good value for the price. They are responsive and they call to check-in to make sure everything is going ok. Nice and helpful staff who keep a clean facility

Joe has been very helpful and friendly for a temporary storage location that my husband and I needed quickly. He called to check in and see if we needed anything a few days after booking our reservation. He’s always in the office and available to answer questions or purchase moving supplies. We are glad we chose this location and we are appreciative of Joe!

Very polite and Courteous employees. Very clean facilities and completely secure.

I’m impressed by how efficient and straightforward the process became. Their staff member, Diana was especially helpful with my questions about policies and set up. Thanks for doing a great job! Keep up the good work 😊

Was there last week to ask for pricing and got helped from Diana. Really good customer service from her if I decide to get a unit I will for sure get it here.

Excellent facility in great location and very knowledgeable, friendly manager particularly Mike. He helped me get through the rental started and guided me through unit tenancy.

Michael was very helpful, from the time I reserved the storage to the time I closed the deal, it took less than 1 hour.

Great place

Mike was amazing -- best customer service in ages, from anywhere! Following the death of my father the week prior, Mike helped me navigate the process to ensure our family storage unit was transferred smoothly back to our care -- seamless, thorough, pleasant, & professional! Good, old-fashioned customer service at its best. Highly recommend this location.

Neadea is amazing! She provided great customer service! 👏🏽

This place had the best customer service, Diana took the time to show me the different size storage! Very friendly and polite. Will definitely recommend to my friends and family. Thank you Diana!

Great place, clean and great customer service. Alex was very helpful and made the process very smooth and easy.

Thanks to Alex Quiroga public storage at herndon has been a reliable place to keep our stuff stored ,he has made us feel welcome and very comfortable for my family and i . We have rented out multiple storage units and it has been a very soothing process.

Carla was very friendly . Great customer service

Great service from Michael. In terms of the units, you get what you pay for - the price is cheap and the units aren't luxury apartments. But for 6 months my stuff has been safe. I stored a number of vinyl records in an unclimate controlled unit and while I wouldn't do that for more than a few months, they weathered a fairly hot summer without any warp.

This place had great customer service. The Manager, Alex, was super helpful from beginning to end. He did a great job explaining things and showing us all the different kinds of units!

Good customer service, felt very taken care of. The manager, Alex was really helpful and facility was clean

Alex was Very helpful with everything. Help me understand how to work the keypad and he was very friendly.

Neadea had given me excellent customer service because She explained everything perfectly in great detail. Neadea is a wonderful person and property manager. I highly recommend this location to store your belongings and I would give much more than 5stars to Neadea because she's truly amazing. I like to say that Public storage is very luck to have a incredible worker and I recommend neadea to be the best property manager than I have ever meet. Thank you so very much.

Neadea has been very compassionate in my struggles lately due to loss of job (COVID-19 impact on biz), recent separation with 4 kids, and move to Reston. She has strong empathy and worked with me on my past due account. Grateful for the kindness during these tough times.

Neadea was simply amazing. She was friendly, provided answers and solutions to my all questions and needs. She was very thorough on the "do's and don'ts" and also what I should expect from the storage facility. Highly recommend this place. The unit was clean and while not climate controlled, it met all our storage needs.

Neadea helped me get my storage unit accessible quick and pleasantly! Great customer service!

Very nice service! Neadea was very helpful and patient with me when getting the storage space I need. Plus storage is a peaceful area where it’s not too much trouble to get into. Thank you so much!

Lousy facility, poor management, absence of a functioning security gate. I would give this storage area negative stars, if there was such a category. I rented a space for several months. Half the time the security gate never closed, so anyone could have entered the storage area without being challenged. I attempted to notify the manager about this problem, but he/she was never available in person or by telephone. The daytime attendants claimed the gate had been a problem for quite some time, but had never been repaired. Also, whenever it rained, water collected up to the entrance of my storage unit; there was an obvious drainage issue which was never addressed. Lastly, when I checked out of my unit I had just paid for a month's rent a couple of days prior to leaving. The storage facility would not pro rate the fee and return my money for the remainder of the month. There are plenty of newer and better managed storage facilities in the area. Use those!!!

Neadea has been wonderful with her professional great customer service, humble demeanor and sympathetic care for handling our account while coping during difficult times. Her sensitivity has made a great mark in the way I view Public Storage as a trustworthy facility to keep my property. I highly recommend this location and Neadea as a trustworthy representative for business or personal needs!

Nadea is very Friendly and helpful I appreciate her patience with helping me with my account.She was very professional and had afast response with a issue.

Had some trouble figuring everything out the guy in charge named Mike was extremely helpful and had everything that I needed to get set up and make sure that all my stuff felt safe and secure I really look forward to doing more business with them

We have greatly appreciated having a storage unit at Public Storage in Herndon, VA, for over a decade. The managers have assisted in many ways. Most recently, Michael, was helpful in our downsizing efforts--getting boxes of paper shredded and moving to a smaller unit. We could not have been more pleased and recommend Public Storage to others. Thank you!

Diana is amazing!

Hi hello, welcome to Public Storage Service is fair and good I hope I everything is safe and sound for us , have a great day from Abruo fatima Mustafa from USA Virginia herndon , thank you

Really wonderful service from Michael. Had some general questions and was also picking up boxes for a move soon. He was attentive and just super helpful.

Went there for some general questions. Mike was very knowledgeable walking around the property and showed me a few storage units. Will definitely come back if not use public storage in the near future.

Great customer service! Helped me pick the right space without trying to nickel and dime me. Thanks Mike!

Mike has been very helpful In dealing with my storage facility and is courteous as well

Great customer service. Quick and knowledgeable

Great Customer Service. Michael was amazing! I highly recommend doing business here.

Michael, who works there, was welcoming and very helpful. Also, the storage unit is clean and neat.

Great service!

thinking about moving to the Herndon area and brayan has explained to me about the rental options, helped me a lot !!

The office manager Michael was extremely helpful and accommodating. Made the entire process so easy and made sure I wasn't there a minute longer than I needed to be. Explained I can give them just one day's notice to move out (one of the things that solidified my decision). Highly recommend!

Mike was the best! My girlfriend and I came in to get a storage unit and it was so easy! Thank you Mike!

Came in for some general questions, Michael was amazing! Location is nearby my house, If I choose this location, I’ll be asking for him to assist me. Michael was made for customer facing jobs.

When I looked for storage in October, Michael was very helpful. I did not choose his facility, but he gave me info about other facilities near by that would fit my need (rates, phone number, location, hours, etc). Cool!!!

Not much to say. Just what you would expect for a self storage facility

Excellent customer service. I met the representative there. They explained the rules clearly. The place is also clean and tidy. The goods stored in the place remained as it is.

Michael was great! He walked us through the property and let us look at 2 storage spaces to determine the size we need. He made the process fast and easy.

I visited public storage in Herndon to help a friend moving into a new home. After five minutes in the unit, a man named mike appeared to make sure everything was okay. It was. he asked if I myself was interested in a storage unit, he showed me a 10x10, unfortunately I had no real need for storage. Guarentee that when I do need to store, I'll be back to see this obviously salesman again!

Michael was very helpful, prompt and quick at his work; which helped me square away my account and made moving to town easier today. Usually it takes twice as long for folks to show the unit, handle the paperwork and set up payment auto processing. Thanks again!

I might move to the Herndon area soon and Brayan was very pleasant, he explained/helped me understand my rental options!

Michael was helping me get the reviews and location I needed and price even with him working all over the place

Michael was great and super friendly

Michael did a more than good job. He also has sold me on box & wrapping products...I think the whole dreadful moving experience is a little less worse because of your facility & Michael's service. thanks Chris Metzger

The agent onsite Michael was extremely helpful by waiting for me past closing when I had an emergency and needed to put all my belongings in the storage unit for the first time. He maintained an open and willing line of communications in assisting me and assuring me that things would be ok. I am grateful to him for all his kindness and great customer service.

Had a really good experience working with Michael. Super professional, and the signup experience has been really good. No shenanigans and I love it!

Michael was great help even though I wasn't there to store he came out and checked in with me. I was waiting in my car because I was getting something from someone's unit and they hadn't shown up yet. He made sure to let me know if I wanted I could come in and wait, but I figured best to wait in the car because I was on a time crunch. Thank you for checking in with me because there have been to many times I go places and not sure what to do so I sit outside and wait hoping someone will come out and ask me if I need help.

Came here the other day with a buddy to check on the locker and Mike the guy at the front desk was very polite and helpful.

Public Storage is--how should I put it--PURE EVIL. When I joined, I was promised that the rent would not be raised for at least a few years. The lady at the front desk was very pleasant. Less than three months after moving my stuff in, they raised the rent by nearly 25%! When I went back to ask the lady about this, I was told she was no longer with the company. The new guy gave zero hoots about my issue and said he had never seen the company keep rent steady for any length of time. I checked the contract, and sure enough, it says the company can arbitrarily raise the rent to ANY LEVEL IT WANTS, at any time. I complained to headquarters, and they told me to pound sand. Clearly, their business plan is to lure you in with low rent, then immediately jack up the price, knowing the customer is unlikely to move to due sheer inconvenience. Well, not this customer. I am out of there. If there is a God, lightning will strike this place and it will burn to the ground (but everyone's stuff will be OK--only the building will burn).

Brittney could not have been more helpful. She made my experience quick and painless, smiling throughout! A model of good customer service!

Michael was so helpful, quick and friendly service, plus tips on using the space and storing our stuff efficiently. Happy we chose public storage!

Clean. Easily accessible. Spacious.

Michael was awesome! Very professional and explained everything thoroughly!!

Brittney was amazing! We were moving to a different storage company and came back to see Brittney after the horrible customer service we experienced at another location. Brittney was extremely helpful so we ended up staying at this location even though the other one was cheaper. Will definitely refer this location over others to our family and neighbors!

I have recently went to this property in high hopes of a somewhat decent experience on more than one occasion where it has lead me to pure disappointment. The cops always end up showing up in the face of ms.Brittany Turner in regards to some civil or domestic matter and not to my disappointment as i arrived yesterday and the day before they were there as well, there is an all over lack of professionalism in the company itself as i have tried to report to management. And that in itself is a laughing matter. Ciggarette butts galor in front of the property can not fathom what all goes on here so i went to the next place down a little pricey but you get what you have paid for and it is very clean. Im glad i was not a tenet here. Seems eirie

this place smells of weed , there is always a party going on the property is dirty almost condemned and the help is non existent! You can pay your storage bill and still get locked out the property because the general manager and the property manager are often plotting together from what I was told by the property manager Brittany Turner. Brittany Turner is often loud rude and does not care about giving customers the wrong information. As I was told before “lol I wasn’t going to tell you when you went default” I have been with this property for two years and it has been a nightmare. The people that live here are violent, immature, and unstable, they do not keep up with the maintenance on the property they have a 75$ fee to pick up trash but don’t often pick up theirs and the buildings are falling apart literally. Stay away from motel hell

Great customer service!

Very nice costumer service, the property manager is just the best, she make sure I did understand everything she helps me a lot

Brittney has been very helpful along the way and she is so energetic and positive when it comes to her Job

Michael was a great customer service representative and helped us immensely figuring out our storage needs. He worked with us to determine the best fit for our stuff and was patient as we sorted through the initial set up for our unit. He made the whole process smooth and efficient and answered all of our questions.

Very pleased with prompt and professional service. Michael was thorough in answering questions and followed up with us in a timely manner. He demonstrated a polite and patient demeanor and a willingness to be of service. We look forward to working with him in the future should the need arise.

Michael is the best person He helped me to finish all of my paperwork and everything Thank you.

Went with a friend who was renting a spot. It was super easy and Michael was extremely helpful with the whole process. He gave us a bunch of useful advice as well. Was a big surprise for both of us honestly.

So I was there trying to get a place and move in sometime but. Michael was there and he was great and help so much I would recommend him to anyone who is new to the area.

We have had a fantastic experience with Brittany and Michael! They are attentive and thorough. The storage unit was clean. I would definitely recommend this public storage facility.

These folks went out of their way to help me get the right unit. I needed a unit due to a lack of planning (on my part) and everything went perfect. No hassles, very flexible. This is the one thing I don't have to worry about during a stressful move.

Brittney has really helpful every time. She's very friendly and welcoming. She even helped me fix my car, when it had issue with battery. Thank you Brritney for all your help.

Brittney has helped me SO much that any other storage facility should have her to work for them.

Brittney has been a great help to me since I moved into the unit last year! Not only did she help me get situated the first time but she also made sure I had a smaller unit to move into when I moved out most of my stuff. She made sure every detail was taken care of and was very efficient with my paperwork. Truly an awesome property manager, I feel so at ease knowing she is there to handle anything that comes up with my stuff.

I’m very pleased with my decision to store at this facility. The rates are the best in the area (reserve online for best price) , the access hours are convenient (6am-9pm), the property manager (Brittney) is friendly and professional. 5 stars.

Walked in to get pricing for a move I’m going to be making and Brittney was very knowledgeable she gave me prices and told Me about the safety and security of the location. Her knowledge was well rounded I would return once I am ready to rent a unit

The storage facility is well taken care of, the property manager Brittaney was very helpful in showing me around the property and going over my options!! Great customer service, thank you Brittaney!!

Great Customer Service! Iris answered all my questions!

Elizabeth was great in assisting me with my storage and packaging needs. I highly recommend this location. She went above and beyond to make sure I understand the lease word for word. Great location as well!!!!

Had a fabulous experience with the property manager Brittney. She has been professional and courteous while keeping my time lines in mind. Wish there were more property managers like her.

The store manager, Brittney, was super helpful from start to finish. It was refreshing to see someone who truly cares about the customer... especially considering how customer service seems to be all but dead in the world around us. I'd highly recommend using this location to anyone who needs a storage unit.

It was a great service! Brittney, the site manager was very friendly and she demonstrated great customer service knowledge. i highly recommend this property.

Iris was great and gave precise answers to my questions. She was also very patient and took the time to show me the storages that bI needed to make my final decision. Thanks Iris (pronounced: e riis😉)

My five star review goes to Brittney, the onsite manager, who is always cheerful and helpful. If I were reviewing the corporate policy for incremental rate hikes, my review would see fewer stars. We have two businesses, each with a unit on this property. It is clean and convenient, and as business renters we are granted 24 hour access, which is important to us.

I’m moving out for college and my mom suggested this facility to me and it was good. Brittany helped me and was so nice!!

Went in to check the facility out and the manager, Brittney, was extremely kind and helpful! she quickly was able to answer all my questions and was smiling the whole time. perfect customer service!

Brittney always gives great service when I come in. We just completed a big move and couldn’t have done it without her help.

Brittney provided excellent customer service; she came across as an expert, quickly and professionally setting up the rental and going through all of the required documents.

I came in looking for a storage unit a few minutes before closing time. I personally hate when customers do that so i wouldve understood a little attitude but Brittney was amazing!!!!! She got me in and out with a smile.

very friendly and helpful customer service. I would especially recommend Britanny as she makes solutions very simple and has helped me several times resolving issues since i stay out of state. Very friendly and cheerful person. Always updates the Management about the customer issues which reduces the repeating process. highly organized i do appreciate the supervisor Sara too because she understands her customers necessities and she checks an option to help them before she says no.

Recently decided to pick up and MOVE! This public storage was friendly, accommodating and professional. Brittney took the time to show me the property and was accommodating to my requests for a specific sized unit.

Excellent customer service provided by the property manager Britney. Her knowledge of her job made it easy for me to get a storage space the same day I visited the facility. She is exceptional and very Professional. I am recommending this specific storage location to everyone because of her. Britney! thank you so much for your service and hard work. You are a super star.

Friendly and informed customer service. Highly recommend.

Very helpful and friendly. Great customer service from Brittney!

Great customer service and ample storage options in a clean facility. Brittney is always pleasant and exceptional when it comes to customer service and assistance. A++ keep up the good work!

Public Storage is great! Brittney, the manager, was so friendly and helpful and walked me through all of the steps of storing things, so everything went smoothly during move in. She was also super helpful during my move out process!

Wonderful experience, I was able to call ahead and Brittney was there at the time we discussed, with all of the paperwork ready, and went above and beyond to make sure that I got the service I needed. I needed things done quickly and if it wasn't for her, it wouldn't have happened. Great place and very secure.

Great customer service by Brittney. Reasonable competitive prices.

Brittneyhas been Very helpful

Brittany has being very helpful this place provides an excellent service

I highly recommend this specific Public Storage in Herndon. Brittany (the Manager) is amazing to say the least. She is very pleasant, efficient, knowledgeable, and willing to go the extra mile to provide the best customer service possible. Corporate should be very grateful they have a competent go getter like Brittany running the show!!

Brittney T. was fantastic. Great service - answered all my questions and made everything easy. Great experience!

Brittney was awesome! The minute I booked my reservation at this location, she gave me a call to confirm everything. She was so customer friendly and had great communication throughout the whole process from beginning to end. Brittney is a great asset to this property and I'll make sure to recommend this location to friends in need of storage.

Great service fast and convenient. Britney was super professional and answered all my questions.

Great service, great atmosphere! It's a very quaint facility with a great manager and she's very prompt and professional.

I had a wonderful experience the facility is nice and clean the manager is nice and patient. You guys need to hire more people like her.

I went to the facility with my husband at the last minute to get a storage unit and let Brittney know that we were in a rush and she made it very easy and a smooth process for us. She asked us questions while we walked through the facility and she assigned us the perfect unit and location. Not only does she have a great security system and was very professional and honest, but she also is the Property Manager and will be your main point of contact if you decide to rent here. As well spoken as this young woman is she needs to be in a higher level of management.

I rented one of the larger outdoor spaces to store my things while I prepped my house for sale. Within minutes of meeting the manager, Brittney, I knew I'd chosen the right place. She walked me through the property showing me various storage options and offered advice on how to best manage coordinating my storage with buying and selling a house. While there, I saw two customers happily address her by name, confirming her personalized, professional service style. Regarding the property, the storage units I saw were in excellent condition and the security system sound. One if the biggest benefits is the location, which is not only conveniently located right on Herndon Pkwy, but also sits just a few buildings over from the Herndon Police station, making it even more secure. Overall, I'd highly recommend this location.

Brittney was excellent, efficient and patient to answer a first timers questions. It is a gem of a location in Herndon. We look forward to an easy downsizing process with the help of Public Storage and an excellent Property Manager.

We had a very good experience here and vacated #339 yesterday. Staff have always been helpful. We cleaned and swept it out and Jackie inspected it and approved the condition of the unit, and issued our move-out receipt. Jackie was a very nice and competent person. I would recommend this facility to anyone.

Dishonest Rate Increases & Bad MOUSE INFESTATION Rented from this place over the summer. About three months in I realized that the price on my monthly bill had gone up, when I called to inquire they mentioned that they had sent me a letter and/or and email notifying me about the rate increase. The funny thing is that I definitely didn't receive a letter and even after rechecking my email, couldn't find a single note about the race increase. VERY DISHONEST! MICE! When i pulled out all my stuff in frustration over their dishonest rates, i realized that mice had gotten into EVERYTHING! Plastic crates were chewed open, boxes of bed linens had urine stains (that i am still trying to remove), and almost every box smelled of mice and had droppings in the bottom. DISGUSTING!!! WILL NEVER EVER BE BACK! AVOID AT ALL COSTS!!

Awesome, great and best customer service . staff is really nice and helpful.

They require that you have insurance to use their storage units.

Clean with exceptional, efficient, and professional management. I expect Brittney is a model employee!

I had a great experience at the Herndon Public Storage, mostly due to the excellent customer service from Brittany- she was always very responsive and always pleasant! Thanks also to the support from the Regional Manager, Devin Moreno. I would recommend to anyone!

I would recommend this location to anyone I had my things in storage for months and Everytime I needed assistance Brittany was very helpful. I had issues opening my storage a few times she came out and showed me how to do it. Brittany is Awesome

I called several storage companies in Fairfax County and Public Storage on Herndon Parkway by far exceeded my expectations. Brittany, the manager, followed up immediately and provided pricing, unit size and all information I needed. When I arrived at the property, she had all paperwork ready. She reviewed everything thoroughly and then took me to the unit. It was a perfect size and location for me. The price was the best compared to all other companies I called in the area. Brittany's professionalism, follow up and customer service skills are excellent. I'm very pleased with this location of Public Storage!

The manager is awesome. Brittney was very professional and great to talk to.

The service from Britney has been fabulous. Just when I thought I was leaving I ended up renting another unit given her recommendations. Dr. Mike

awesome service! brittney is always very accommodating and made finding my perfect size unit so easy. i recommend this property to all!

Great customer service, convenient location and very knowledgeable staff. The property manager Brittney in particular was super friendly, and answered all my questions (I had A LOT of questions) I would definitely recommend this location!!

Brittney deserves a five star review. She was extremely concerned when I lost my storage lock keys. She was constantly feeling my pain and was like a friend in my distress Thank-you very much Brittney. I will always remember your helpfulness. Bill Lawson #346

The facility was clean and the office was organized. Brittney was prompt and very confident in her facility and made the rental go smoothly. I would definitely recommended Brittney for your storage needs!

The property manager, Brittney, was well organized and allowed me to quickly stop by and pick a unit, and get out with minimal paperwork or wait time. She was extremely friendly and I would do business here again. A great storage location for quick service and the manager even offered to assist during her off time should I ever stop by and need help. Appreciate it.

Brittany is so good at her job.The customer care was second to none.

Brittany, the Manager, was extremely pleasant, helpful and organized. She was friendly, yet professional. Made me feel right at home. She patiently and thoroughly explained all information from choosing a storage unit to the details of the storage contract and policy. Brittany also answered my questions completely. She showed me various moving supplies that would make moving easier. I bought several and I'm glad I did. She took me to the gate, demonstrated how it worked. Next we saw 2 different sized storage units. The larger of the 2 fit my needs perfectly so I chose it. When I showed her pictures of the 6 pieces of furniture, Brittany even made several extremely helpful suggestions as to their placement in the storage storage unit. No storage room manager has ever done that in the many times I've rented storage units. I really appreciated that as I am "packing challenged!" I left that day feeling happy about renting a unit from Public Storage due to the outstanding job Brittany did in educating me about the storage facility and its units. This was reinforced when I moved my things into the unit on Feb 20.

I received a call from public storage and thought it was going to be the same old, dull collection calls, but was quickly turned around with the level of professionalism and enthusiasm from Brittney on the other line. I told her about an incident that occurred in her absence and she informed me that she was the new manager to the location and would get on it immediately. Not only did she break down the charges and the dates of when they're charged but also apologized multiple times for something that wasn't even her fault... I can tell this is going to be an excellent management decision on Public Storage's end!

Take internet offer printout and go its cheaper. Nice no contract monthly plans available. Get your own lock or pay 20$ extra for lock. Check if the false roof/ceiling is present in your unit - mine did not have it. Get your own bulb light - my light was missing. No 24 hour access - till 9 PM only. Place was neat. Temporary restroom on premises. Representative was friendly.

This place gave me great service

John was VERY professional and knowledgeable about the units, insurance coverage, and extremely patient with my questions. I would highly recommend this Public Storage facility because of his professionalism! Excellent service!

john gave me a great service

John really knows how to do his job. Great service.

Great experience. Wonderful customer service, Julleny was especially helpful. 5 Stars Public Storage!

Was looking around and decided to stop by and take a look here, friendly staff! Juju helped me get the info i needed and the place was looking nice and clean as well all round! Would definately recommend this place to friends and family!

Very friendly and helpful staff, and location manager. Very clean facilities and secured.

Excellent customer service . A very helpful and friendly staff .

John has excellent customer service and is very nice. I've been to many storages and this location is by far the best one ever!!!!

If you need storage, make sure you stop here first, the managers Mark and John will take care of you.

Great service! we came in last minute on Sunday just about when the public storage is closing and the gentleman who was there was very friendly and helpful. He didn't rush us out of there. The process was very quick and we were so glad to have our stuff out of the uHaul truck. Looking forward to doing business with this location. Excellent service!!!

A Welcoming and Friendly Staff (thanks John!) A clean and well access controlled location. Watch for the sudden appearance of the entrance on a right curve of the Herndon Parkway. You will learn to swing wide right to line up with the entry code panel on future arrivals. I forgot to bring my lock but their offer was of a high quality and worth the $20 and I guess I will keep it handy for other times.

The store Is a very nice space to be. Very nice customer services and helpful with questions regarding the storage. I will rent there again

just moved from a smaller unit to larger one. no problem at all. bobby let me use his phone to do this review. i don't have a computer. staff very helpful. Aaron

Would like to share that I'm very pleased with this PS facility in Herndon. Bobby is very knowledgeable and helpful in regards to securing my personal belongings. The storage units are clean, safe and extremely convenient to me! Thank-you!

This morning I signed up for a unit and was very happy and satisfied with the explanations and details provided by the gentleman named Mark. Very honest straight forward..................... So far great......................

My wife and I are looking for a storage unit while we clear some old stuff out of our townhome. I stopped by and spoke with Bobby, the manager. He was extremely helpful, provided me with excellent advice on storage and gave me all the necessary information I needed. He showed me Unit 08424, which was perfect. When we are ready to make the move we definitely will be using the Public Storage in Herndon.

I have two units at this location, leased at two different times with the help of two different Public Storage attendants, Mark and Valerie. In both cases, the service was excellent. Each was careful to explain the legalese of the lease in as much detail as I wanted, and their communication was clear and easy to understand. My reservations were both made on-line, and each time the attendant was ready for my arrival and already had the paperwork organized. I am very happy with the experience(s) and would certainly recommend this location and each of the two attendants that worked with me.

We are very pleased with our experience, mostly because of Bobby, the manager. We have been doing business at this location for many years. Bobby is always helpful, friendly, and business-like. We appreciate his service.

I am new to Public Storage but very pleased with service in the Herndon-Reston area. While I have run into typical issues as a new customer, the staff at both Herndon facilities have worked with me in a positive manner to resolve all of the issues. The cost for my Public Storage unit is lower than any comparable unit with storage companies located in this area. Looking forward to my ongoing relationship with the company and the staff.

I stropped by checking on a storage unit. Bobby waited on me. He was very knowlegable and helpful. I will be ready to secure a unit in about 3 weeks. I will do business with Public Storage

Excellent customer service. Bobby is very friendly and helpful.

I spoke with Bobby when I went in to ask about storage units. He was very helpful and courteous. Will ask for him when I decide to rent a unit.

I'm planning to move to a condo in Reston and will be needing additional storage nearby. I stopped by this site and met the manager Bobby who was very helpful. He took time to show me the sizes of the units and provided all the information I needed. Much appreciated. When I'm ready for a storage unit, I will definitely be renting one from here.

Very clean and flex able. Bobby's always the to answer questions.

Moved to the Northern Virginia area on short notice for work and needed a storage unit ASAP as I still had to sort out living arrangements. I explained to the manager- Bobby, my situation and described what I needed stored. When I arrived from North Carolina with a U-Haul full of my things not only had he accurately predicated the unit I needed according to space but because he knew I was pressed for time all the paperwork was filled out and just needed my signature. In all my other dealings with him I was equally impressed and was very satisfied with my experience.

I'm a former customer who needed a temporary storage unit for several months. The location in Herndon suited me just fine and the manager there, Mr. Mozingo, was very courteous and helpful. I was quite satisfied that I chose Public Storage Herndon's location as my storage choice. Nice place

Very helpful and friendly staff. Highly recommend using this facility if you can. Quality service with quality individuals.

Fairly good customer service, with broader availability options, prices are a bit steep but for the most part competitive for the area.

They were SO VERY helpful and accommodating when I needed them! I would recommend them to anyone needing a safe place to keep your things!!

Bobby helped me get supplies. Friendly guy.

I was a customer for over a year to store my household effects and motorcycles through the winters until I moved away from the area a month ago. Throughout my contract, Bobby was always there to help or provide advice. I recommend Public Storage for anyone with storage needs.

Signed up on-line, met Bobby within an hour of signing up and was done with the paperwork in 15 minutes. Overall a good experience so far.

We had a fantastic experience with Bobby at Public Storage. I'm not sure who Andy dealt with, but Bobby was extremely flexible and helpful at every turn, despite the fact that my fiance and I were tag teaming with one of us calling on the phone and the other showing up in person at the very end of the day. Bobby worked with us to get it done quickly and conveniently, and didn't try to pressure us into getting insurance or anything else. I'm happy to work with them now and in the future.

Seamless move-in experience so far. We used Public Storage in Wichita, so we knew what to expect, and all went as expected.

Dishonest business practice. Since I'm new to public storage, the guy there automatically put me down for the insurance and telling me 'I NEED IT", he did not tell me that it was not required. They advertise 1$ for the first month but will bait you with admin fees, insurance fees, etc. When I found out a more upfront and honest storage, I came in to cancel and the guy there was rude and unhelpful saying I'm making a mistake. AVOID THEIR MISLEADING PRICING AND RUDE CUSTOMER SERVICE WHEN YOU CANCEL. I rather shell out an extra 20$ each month to rent the same size with another storage place, at least they're not misleading and rude to me.