Public Storage Self-Storage Units at 2921 Centreville Road, Herndon, VA

This location was clean, organized, and Kaylea was extremely knowledgeable in all options available to me and my family. I highly recommend this location. Ask for Kaylea! Thank you again

Kayleigh was amazing, super helpful and got me what I needed in a timely fashion.

I wanted to make sure kaylea got the credit she deserves. We had a difficult experience booking a room over the website. It claimed it was a 1st floor but when we got to the unit it was on the 2nd. Kaylea helped us out by quickly finding us a unit on the 1st floor and was able to refund the lock fee when we bothered her during her break. In addition, the unit was clean and easy to access. I’m giving this place a 5 star review for the amazing customer services of Kaylea, the cleanliness of this site!

The nicest front desk I've had in a while

Rented a storage outside and did not like the space. I spoke with Barry same day as renting, and I just wanted a refund. Barry and Mia were kind enough to find me a space inside and transfer all of the paperwork! I was worried I was going to have to find another location but I didn't have to! 5 star service!

Kaylea was super helpful and explained to me everything

Fast check-in and very professionally and friendly staff, specially Kaylea👍

Kaylea was a great help! She answered all questions in detail and would suggest anyone calling to ask for her!!

Amazing check in experience. Kaylea was very helpful, informative and professional during our unit move in! Access is secure and easy to maneuver moving trucks. Thank you!!!!

Thank you Kaylea for helping me out! Amazing help!!

Kaylea was absolutely amazing! We didn't realize the property wasn't 24 hours and she helped us after hours rent another unit since out items didn't fit!

Kaylea was an amazing help!

Kaylea who is the property manager is awsome !! So helpful and delightful. Great experience.

Manager is very amazing, respectful, and professional. Thank you!

Great customer service

Manager Kaylea is the best. Great staff and customer service.

Kaylea is the best she is so helpful

Miss Kaylea -- no words for her professionalism, courtesy, and hospitality ! I had just returned from a long trip and needed some help accessing my unit and also closing my account. She was very helpful throughout the process and helped me feel at comfort. I highly recommend this place. Kudos to Kaylea!

Thank you Kaylea and Mia for setting up my account online for me!

Manager kaylea helped me out and was really friendly and explained everything I needed to know very clearly.

Thank you Kaylea for providing me with great customer service!

Kaylea was a great help! Thank you again!

Elevator was cool. Post office next door.

Rebeca was very helpful and knowledgeable

Rebecca was super friendly and helpful in helping us find our storage unit. Appreciate her taking the time to show us around and explain the process.

Great attention Rebeca was very helpful and kind.

This location is very convenient. I was able to get a good deal. I stored with Public Storage in the past and this place is the best. I was greeted with a smile and explained the whole process to me.

Good experience moving into a new unit

Rebecca gave me great service today!

Nice place

Crystal was amazing! She was very knowledgeable and helped us figure out what space made the most sense for our situation. She was consistently happy and made our experience top notch! Public storage is lucky to have her!

We rented a space over the phone, and PAID, only to show up and be told someone already had it and they couldn't do anything. Staff doesn't seem to do their job at all.

Crystal was very Amazing with the service she provided for us Thanks I recommend every one to see her

Great facility, and Crystal (the on-site property manager) is an absolute gem. She is professional, courteous, knowledgeable, helpful, and efficient, with a smile that makes every encounter a pleasure. Overall, a very well-run operation.

Crystal at Centerville is very arrogant and provides pathetic customer service, highly not recommended.. the place is not manned and I had to keep visiting them as no one answered the phone or was at the desk

Crystal was amazing and helped us to choose the best unit for our needs.

I received great support at the counter from Crystal. She helped me to choose the right space and guide me through the sign-in process. All directions received were fully accurate and helped me through my move-in day.

Still the best out there. Our unit is perfect size and location. Staff is very helpful. Crystal in particular has gone above and beyond to help us with any and all needs. We are confident in storing our personal things at this location and Public Storage in general.

Very pleasant and helpful

Such a great experience, Crystal was so helpful in getting me a unit that was easy for my mover and made the experience easy.

Crystal is awesome!!! If I had one of her, I could dispatch the 10 guys/gals I have then some lol. Thanks Crystal! Mark M.

Thank you so much

If I could give 0 stars I would. I've been trying to access a very expensive interior unit that I rent for WEEKS but lost a key. I'm currently and very unfortunately renting multiple units. I cannot ever find anyone working nor does anyone answer the phone. IT'S INSANE. I'm livid. They also have a HORRIBLE corporate customer service so there's absolutely no way to find an employee or manager to assist with anything...ever. The whole company is trash and will never get my business again. I will be sure to let anyone and everyone know of my experience. Please RUN, don't walk, in a direction of literally ANY other storage company for your storage needs. HORRIBLE.

Was help by Miss C it her day off but she definitely help me with the set up and everything

I had a really great customer service experience here! The manager, Crystal, was friendly and helpful. The facility was very clean. All these things made me feel comfortable storing my belongings here.

I was impressed with the facility and the manager at the site Crystal(?) I think was her name was friendly and helpful. Unfortunately, my buddy already found a space someplace else. If I needed a spot to store things this would be the place. I was actually so impressed that I ended up renting a space from the location and Crystal was super friendly about helping me again.

Crystal was great, I was able to reserve my storage unit and was out in 15 minutes.

Crystal was excellent in her approach and displayed a very inviting disposition! I tried visiting a few locations prior to visiting this Herndon location; the one prior to this one, was really a turn-off, as the sign said they would be there at 2:30pm and it was now 3:00pm. Once I finally caught up with the person after calling the National phone line- her response was, “sorry, but I’m not there”. Well, I’m sorry they didn’t get my business and glad she wasn’t! Because Crystal at the Herndon Centerville location is the greatest!

Recently, I rented a unit at this location and couldn't have had a better experience with Crystal at the front desk. She answered all of my questions and helped me find the unit that was the right size for my family. This Public Storage location is very clean and easy to get in and out of as it's right on Centreville Road.

Our experience in Herndon 20171 public storage was great because of Crystal Thomas. She made all points clear and well prepared for all the concerns we had. Thank you Crystal !

Crystal was super helpful and extremely friendly. Customer service at its best! Highly recommend Public Storage in Herndon.

My friend and I went to the Herndon location and were greeted by a friendly woman named crystal! She was super helpful, we will definitely recommend this location to our friends. M & R

Happy to recommend this place. After renting here for a while, I just upgraded to a larger unit and Crystal at the front desk helped make it a seamless transition. She got me a great deal on a bigger unit. From all of my interactions here, I’ve always received courteous and helpful service. This particular location is a little far from me, but it’s cheaper than some other storage places in the area and there’s a gas station near it with super cheap gas. The area feels safe.

RAM was extremely helpful when I visited this morning with a issue on my unit and he immediately resolved it

Crystal is extremely attentive and exceeded expectations in every way.

I have just rented space here and Crustal was really helpful

Kickass staff and service. The lady working there came in early and helped me out even though she wasn't on the clock. Clean facility and bathrooms

I recently rented a unit here and then had to change the size and location of the unit. The manager was extremely helpful and understanding. She walked me through all of it and found me the best unit at the best price she could give. Great service!!!

Crystal was so professional and very help…I really appreciate it her help.

You have to get out to punch your PIN to get in or out of the gated area.

Got excellent service from Mr Ram

Kendra has excellent customer service skills! I am happy with my rental! Thanks Kendra!

I am satisfied with the service, got the facility manager's help when I needed when we moved in.

Our business has used this storage facility for many years and we've always had an exceptional experience! This location hands down has the friendliest and most accommodating staff. Crystal goes above and beyond in providing top notch customer service.

We are moving paper files from our office and chose Public Storage off of Centreville road. The facility is clean, well lit, and easy to access. What stands out as exemplary at this particular location is the customer service. On our first day moving boxes, Crystal came over to introduce herself and see if we needed anything or had questions about the space. While the facility is in great condition the biggest pleasure with storing at this location is Crystal's friendly and personable customer service. We have a unit with U Haul down 50 and believe me when I say their customer service team can't hold a candle to the one here.

This location was in the middle of some much needed renovating as I was moving out so I’m trying to account for that as I write the review. This place has some great rent special rates however after 4 months be prepared to have your rate increase a significant amount. A lot of the outside 10 x 20 units are really dated. They are often dusty and dirty and full of spiders. The thing I didn’t care for the most were the walls in the unit that were made really thin dry wall that was almost as thin as cardboard. One day I opened my unit to find a portion of the wall in my unit slowly starting to give because the neighboring unit had too much stuff in their unit. I put in a repair request that took a month and a half to get fixed due to employees (I won’t say any names) giving me the run around. When my wife attempted to get the ball rolling on the repair while I was away they were nothing but rude to her and told her that I never submitted a request and had no spare key which was magically found along with the work order form when I threatened to show up to the office and play the video of an employee telling me that the repair would be done the next week. The repair job done was a cheap hack job as shown in pictures. Moving out wasn’t too bad but they did misplace my spare key to my lock however an employee by the name of Emad worked relentlessly to find my spare key to my lock and made the move out process easy. If anything ask for Emad if you want to get anything done. He’s a great employee and all around guy!

Crystal is excellent. Very friendly and eager to help. Liked her and her attitude very much. Joe Kampa

Crystal was fantastic! She kindly gave me directions to my unit and professionally directed me through the gates! Boy howdy, did she save my bacon today!

Crystal was very helpful with us, super professional.

Got a nice large storage space for a reasonable rate. Neighbor damaged the walls to my unit, so that sucks. Friendly customer service.

I really enjoyed my experience at this location. EXCELLENT staff- Crystal is SUPER helpful & welcoming. I would definitely recommend this location.

Today I visited public storage on Centreville. It was the day after the snow storm and there was a lot of ice. Crystal helped me when I arrived and she really went above and beyond to make sure I was safe and well taken care of. Thank you Crystal.

It was easy to make my online reservation. The staff provided everything I needed to access the storage unit upon first arrival. The unit was in very good condition. Crystal was especially helpful with suggesting I download the Public Storage app so I could access the gate without getting out of my car and manage my account on my phone. She also sold me the packing boxes and paper I needed and helped load them into my car. I thought she went out of her way to provide what I needed.

We have had only good experiences at our Public Storage. Our movers left items behind and employee Emad called us to let us know he would have our items in the office. Next level service.

This place is very good. The customer service is incredible. Emad is professional, responsive, and knows his stuff. I would have never guessed that he had just started working at this spot recently. He explained everything and made the whole process easy. I recommend this location to anyone in the area.

Clean facility with very professional staff. Emad was very helpful when it was time for us to move out.

Convenient and easy storage. Facility is always clean. Crystal stopped by today see if I had any questions or concerns, or needed any help which I really appreciated! Good experience, and I know my storage space is secure and well looked after. Thanks again Crystal!

Have 2 storage units at this location and have never experienced anything but good service and clean facilities! Highly recommend for any of your storage needs; very easily accessible

The online process was quick and easy. Like most things make sure you read things carefully. The rental is $1 but insurance and the cost of the lock bring up the price. You can bring your own barrel lock and that way the lock fee will be refunded. The service on itemized us great. The attendant Crystal was super polite and helpful. Access is super easy. Highly recommend this facility.

Emad was very helpful and quick to respond. Very knowledgeable of his duties and on top of the property. Highly recommend him as a manager.

Am going to get straight to it. Of course I've done research and looked for the best possible price as this was my first time getting a storage space. So that's how I ended in that location. Now I can tell you why you should pick that location, not only for the price I got, but for the customer service you'll experience from the young Gentleman who manages the place. Emad is his name, and true to him name meaning ( A Pillar), he is truly that! For someone who is going through the process of first time renting a storage space, many questions and anxieties can occur. My wife, and I, for sure had plenty of both, but let me tell you, he made the whole experience such a pleasant, easy, smooth, and welcoming that we left that place with the biggest smile and relief feeling there could be. Emad is the epitome of what customer service is. I, firmly believe that wherever he would be, the service there would be exceptional because he is EXEPTIONAL. What an impressive young man. Courteous, respectful, professional, and truly, just a pleasure having a conversation with on any level, personal or business related. Storage space locations and companies are plentiful. As a matter of fact i passed four on my way to this location, so it was not the nearest to me, but am thankful now that I did! Because of him, I would not go elsewhere even if they offered me a better price. That is how impressed and pleased we were with him and the person he is and the caliber of service he provides. Public Storage, you have a gem in your hand. that is a FACT!

Emad helped me to go through the entire process and showed me the units. He is very helpful and patient. He demonstrated high customer obsession.

Quick and easy check in and check out process. Emad made sure I was completely closed out in the system in the short amount of time it took me to get my lock from my unit.

Emad, although just fairly new with his position, was very helpful and explanatory . Thanks

Very pleasant experience. Emad was very polite and courteous. He took me around the facility and explained all the details very patiently and clearly. He gave me a tour of the facility and made sure my code was working.

Excellent service! The attendant, Emad, provided exceptional service upon my arrival and departure. He was personable and professional. A welcome change in customer service.

Excellent customer service and super friendly today I visited the storage and Emad helped us, and he was super friendly!!

This Public Storage facility is A+! The customer service is incredible and I can’t say enough about Emad. He is professional, responsive and knowledgeable. I’ve been so impressed with him that I decided to rent a bigger unit there in addition to the 2 units already rented by my company. If I ever have a question or issue arises he takes care of it immediately. Thank you so much and I will continue to be a customer!

Nothing but positive things i can say about costumer services here. Emad is a kind and very respectful young man that he knows his top priority its to feel everyone welcome . He was very helpful and got me set up with my storage unit reallyquick. And I saw that he was very helpful to other customers I highly recommend this location. Costumer services on point for sure.

RAM the manager was very helpful. First time renting a unit and Ram explained the lease process very patiently.

EMAD IS GREAT MAN HE HELPING EVERTING THANK U

Great service. Mead was very professional and helpful

What a pleasant experience!! The young man Emad helped us set up our new storage unit today. He was so helpful and sweet providing all the information as well as showing us the updated unit we switched to. He swept out our new unit so it was nice and clean for us to move in. Emad was a breath of fresh air! Thank you for your amazing customer service!!!

Extraordinary customer service was done with Emad.i really appreciated him for his good service towards me and I will deem to refer people to this storage site.

Definitely recommend this facility; easy access to major routes, management is friendly and helpful. We had a glitch with our access code and Emad made sure we were able to get in immediately and continued to provide updates and follow up until all issues were resolved.

Emad was a great! He answered all my questions and went above and beyond to make the move in process as easy as possible.

Nice customer service good guy l meet there

Over 30% rate hike after 6 months. Completely unethical. I could see a 10% rate hike annually, but over 30% on the 7th month?!?! This should be illegal and the owners should be ashamed of themselves. And it is easily done if you are overseas and cannot move your stuff out. Appalling.

Crystal, Was a great joy to talk with while I was in the office…she let me know the property was being painted

I'm moved from Kentucky to Virginia. . I went to public storage and Crystal, who was at the front desk was so helpful, she helped me to find the size of storage space I needed , she was very efficient, within 10 minutes, I had a very good storage space ,she got the perfect lock for my space . Crystal was very nice and helpful. I did this on my lunch break and I made it back to work on time. 5 stars for Public Storage and Crystal.

Not only is this public storage super clean and easily accessible off a main road, but they have the most friendly staff working at all times. I had the pleasure of meeting Joe and have him assist me today. He is very courteous and helpful.

Great service! Mr.Ram

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Excellent services in the storage

Cecilia was awesome, she explained me everything when I visited.

They take care of you here.

Ram was great. My move in was delayed and he continued to check in with me. 5 stars!

Ram gave excellent service today. This is my first time using a storage place, he explained the leasing process very patiently.

I was trying to set up the whole rental process online but encountered an error. I went in a few days early to complete the rental process and Mike and as well as the other lady (sorry I didn’t catch your name) was amazing. They showed me a few option sizes and made the whole experience very nice and easy. Great customer service. Convenient location. Thanks!

We had a great experience at Public Storage. Michael was extremely helpful and patient with us as we transfered units. He was so kind and helped explain everything to us!

We had a very wonderful experience with Michael R. He was very helpful helping us transfer from one unit to another. Excellent customer service and very knowledgeable about the facility.

The service was excellent. Very friendly and professional staff.

I highly recommend this storage facility particularly this location. We are new having just relocated from California and the townhouse we are moving into is not available until August 1st. We started looking for a storage place since our mover was scheduled to arrive before August 1st. Elizabeth, a very nice lady from the other Public Storage location was so kind to help us look for an available storage that would fit our needs. She pointed us to the direction of their facility in Herndon. The staff in this facility are amazing, very courteous, helpful, and attentive to what their customer needs. We had a very good experience with Jonathan (during our first visit just to inquire and make reservations) and Mike (during our next visit who helped us with finalizing our move in). Both took their time to explain everything in detail. The facility itself is clean, highly secured, and most importantly, it can accomodate our mover's 18-wheeler truck. It was great that there was an available 10x20, 24-hr access, drive level storage. It was perfect to what our family needs.

My name is Yolanda Gibson, and I obtained a storage space today from Michael and I want to say that he made it a most enjoyable experience. Michael is very courteous, friendly, and efficient. He takes pride in his work without feeling bothered. He's truly an asset to Public Storage.

I had a question about my unit,RAM answered very quickly and I got good Service from him.

Ram was very helpful and gave great service.

Long term customer and I have never had any issues here. Place is clean and Staff is great.

My husband and I rent a unit here and the location is very convenient. We stopped by our unit today and was greeted by two employees and they asked how our day was going and how my experience renting has been. The staff care and it shows. Great customer service!

I went to get moving supplies. Great customer service from the Manager!

The manager returned to the office on time and was courteous and thorough throughout. The storage room was clean and ready for use. There were no problems.

Thank you to Keana at the Herndon location who helped me find a location with my storage need. I found the one I can use because she took time to find it for me.

Staff failed to show up to a move in appointment. I scheduled online and confirmed the appointment over the phone. I waited for 20 minuets after my appointment and called no answer. Called corporate to check if they were closed, nope they should've been open. Called to make a new appointment and now I can't get move in specials since I already made a reservation.

Cecilia she is super awesome! really appreciate her help and patiently explained our questions

Muy buena atención

Thank you Cecilia You did an excellent job

Great service provided by Cecilia. Not only did she make the process easy but she was all laughter and we had a great convo.

Cecilia muy bueno servicio

I needed a second unit. Cecilia helped me secure it in no time. She is an outstanding manager for this facility. It is spotless and secure. I have rented here for six years and never had a problem. Cecilia has been so helpful and friendly.

GREAT customer service by Cecilia!

exelente cervicio la enpleada se mostro muy amable fue muy explcita en lo q me ofrecia muy conplasido si pudiera recomendar el lugar lo haria con gusto

Muy buen service

Cecilia is still so helpful and awesome even after 2 years. I enjoy her help. She has a good customer service style, always smiling and with a positive attitude. Thank you Cecilia for making it easy for me.

The service was superb. Very friendly and professional service.

Cecilia y Carla me encanta el personal que trabaja aquí son muy atendidas y muy amables. Y me siento segura de tener mi storage aquí. Muchas Grasias cecilia y Carla por su atención

Muy buen servicio y las personas que lo atienden son muy amables, a mi me atendió una srita Cecy y en todo momento fue muy servicial mil gracias

Went to the office of centreville, va to reserve a space on Saturday - the lady who I believe is also the manager was so polite and helpful. I thought I'd annoy her when I kept asking to check out the different storage unit before I decided on one I was at peace with. She was very patient with me going through the process of making a decision, she was clear and concise with explaining next steps and my billing going forward. She even helped me with some items to my car. Thank you so much again!!!!!!!!

They provided great customer service and quickly helped me with my needs. The attendant was very personable and helpful!

Awesome

I rented a space with U-Mini Storage in Herndon on Centreville Road and Wall Road. The two staff who helped ate a mother and daughter. The daughter’s name is Kia. Both mother and daughter provide a first class public service and all the information i needed. Every time i asked a question, Kia and her mother showed they take interest patiently to help. The storage office reception area, restroom, and the entire facility was always impeccably clean. Furthermore, the facility offers a van or truck to customer free of charge except for gasoline. I recommend U-Mini Storage especially with managing staff like Kia and her mother! Thanks!

Chelsea and Cecilia had great customer service and very helpful.

Excelente lugar y el personal de trabajo muy amable 👍

Came by a couple days ago got help from Cecilia she answered all my questions will recommend this location

Tuve una experiencia agradable, muy buena atención y servicio..la señorita que me atendio..muy profesional..felicidades...

Cecilia provides excellent customer service

Third time trying to submit a review... (fingers crossed).. I can't thank Diana enough!!!! I moved in here in June from an out of state Public Storage..but before that I must have nagged Diana a million times looking at units, trying to see what's open and future units... Thank you, Thank you, THANK YOU!!! I couldn't be happier with this location and everyone in the office is helpful and will work with you if you're in a jam. The facility itself is in good shape, I'm not used to the sheetrock walls (other location had sheetmetal walls) but I can get in & out with ease, and it's in an easy location convenient to Dulles airport, 267, and 66...I thank them for adjusting to keep everyone safe during the current situation... thank you again Diana, you've been extremely helpful!

Today I went to ask for prices and Cecilia gave me good customer service and answered all my questions. Thank you

My name’s Saad Alsuahifi... I highly recommend the public storage, for me I used the (2821 centerville rode, Herndon) they have a very understanding and helpful staff. I would like to thank (Diana) in special, she was a very professional and patient with me, since this is my first time, she explained everything about the storage and showed me samples of available storages, I’m very satisfied with the service she presented to me, again thank you Diana, thank you public storage. I highly recommend this place.

Veadea is very very sweet and helpful.She cares for the customers and goes out of her way to help you .

Signed up last month and got a great deal. Mike was very helpful and efficient at the front desk. Facility is clean and easy to get to right between Chantilly and Herndon. I plan on keeping this unit until I move out of my condo; too convenient and competitively priced to let go of. Recommended.

Just rented a storage. Mike did a great job to facilitate all paperwork

Walter and Trina are so warm and friendly. The facility is so clean and well kept. I highly recommend this facility. I went in to buy some boxes. Trina made sure I had everything I needed to help my mom pack her office. Thank you 🤗🥰

Very nice representative! Very clean property!

poorly maintained physical condition

Return customer. Excellent customer service and accommodating staff.

Soy cliente por más de 8 años y desde ese entonces conocí a Cecilia que es una excelente persona, es conocedora y muy responsable de su trabajo, da muy buena atención al cliente y con Carla forman un buen equipo. El local lo mantienen limpios siempre. Por lo cual les estoy muy agradecidos a ellas y me gustaría verlas siempre en ese local. Felicito a public storage por contar con ellas de las que estoy muy agradecido. Gracias Cecilia y gracias Carla por el servicio que me brindan.

Cecilia y Carla muy bellas personas specialmente Cecilia muy buena persona

Great customer service. Cecilia is the best answered all my questions on renting with public storage.

Cecilia is the best helping costumes is my second time using this public storage and she is the one helping me she’s amazing lady👍👍👍👍

Excellent customer service from Cecilia and Carla Thank you ladies for your help.

Carla y cecilia great people thank you so much.

Second experience with Public Storage just as good as the first!

I've been here for several months now. So far, I've had a very good experience. It's a large property with lots of units, but it's starting to show its age. That said, the staff do a great job keeping the place looking good and always clean! However, the best part is the customer service. Everyone is very friendly and super helpful, especially Cecilia. She helped me transfer from a small storage unit to parking space, and made the whole process really easy! Keep up the great work!

Michael was really helpful at Showing me units unfortunately I did have to go to a different location just for exactly what I needed and he was very helpful switching to location

Big thanks to Cecilia and crew for making our supply stop quick and friendly!

To keep in mind!!!

Smooth transaction and fair price for size of storage we rented. Iris Ramos gave us great customer service!

Michael is absolutely fantastic. I was a bit late for my move-in, but that didn't faze him at all. He selected a unit that he thought would be most convenient for me (he was right), he walked me through the entire contract front to back and answered the questions I had (specifically regarding the mandatory insurance, which is offered at a very reasonable rate). The unit I rent was clean and empty, and getting into and out of the lot is easy with the instructions I was given by Michael. Thanks Michael!

The staff is kind and professional

Clean and climate-controlled facility. Brayan helped us move in and he was extremely professional. Highly recommend.

Great staff and service

The staff has always been very helpful and courteous. I really appreciated all the efforts Michael made to make sure we didn't get a late charge.

The facility and and staff are great. I moved out because I found the same size unit for over $50 cheaper a month!!!

Cécilia is Amazing she take care me very nicely 2014 to now .

Cecilia and her team are great! I provided with a tour of the facility which included how to access the gate entry system.

Great staff, clean property

Michael is amazing! Took the time to show me everything and was patient with all my questions! Clean unit, great property and best of all great price! Michael is great!

Great facility well taken care of!

Don't want to make any comment . But will give you a hint , staff should be polite ,

Kat was grest

Very good service

They will keep jacking up the price on you.

It's a good place to rent from.

excellent service.

Very organized and clean environment ....respectful group...and very motivated....and they always keep the shelves stocked for your needs to help move ......thank you all ....for the experience ...

Terrible customer service! The district manager Fatima was rude and condescending. They scammed fees out of me two different ways and then held my things hostage and threatened to auction them until I paid the disputed fees. DO NOT USE THIS PLACE! District Manager tried to claim that my credit card charged me twice, NOT Public Storage. CC says this is impossible. Told me they changed a CC payment to a check payment then charged me a late fee, tried to tell me I did it by mistake (like I don't know the difference between routing and account number and a credit card payment).

Great customer service, no complains on this facility.

Ms. Cecilia was very kind to explain everything, she also gave me special rate. I would always recommend her at public storage. Thank you. AM

Cecilia, is awesome and kind Iris did great job for me the team is great

The staff was very helpful with providing me information on renting a unit. I will recommend this location to family and friends!

Best costumer Services !!! Everything organized and very friendly staff!!!

Went in this location to get some information about units and the ladies Iris And Cecilia were very nice and patient with all the questions I had ! Very Courteous and Proffesional thank you guys for all your help! Have a Happy New Year!

what is the rate?

Thank you for providing excellent service Cecilia you made me feel welcomed to the store.I also like that this store is always cleaned and neat.

Went in the store to ask about details about storage units and the pricing the Employees Cecilia and Iris were very helpful and knew exactly what they were talking about ! They were confident about their storage units unlike other place I’ve gone too around the area and they hesitate when u ask simple questions these girl know what they are offering to people and know exactly what they are doing ! Best customer service I’ve seen! They are enthusiastic, they have positive attitudes, they have the patience to work with u not trying to just push me out the door and deff turned my day around! Nice to walk in and meet people like this I recommend anyone if ur looking for a decent and trusting place with your personal stuff and price this public storage is the way to go ! Thank you guys so much ! Keep up the AMAZING work!

Former customer at this location since 2015 to 2016 excellent customer service came back to buy boxes.

Great service from Iris on finding a new unit. It was a quick and painless process. Thank you again.

Iris helped me today. She was so helpful, answer all my questions, and was able to for fill a special request.

Excellent facility and staff, Cecilia, Iris and Keisha are amazing friendly employees who care about customer service and doing a great job. Highly recommend this facility

Best customer services.

Entering the gate code needs to be better planned

I've had storage units at many places over the years, both Public Storage and other companies, this location is the best one I've been a customer at. Cecilia and Iris are awesome and friendly and I highly recommend working with them

Thanks for your excellent service Fariba

Great staff!! Cecilia ROCKS!!!!

Cecilia, muchas gracias por toda su ayuda. Excelente servicio.

Cecilia soo nice

Cecilia was a delight to work with. She made very helpful recommendations, that saved me a considerable amount of time, and helped me to select the best unit for my needs. It was an overall very pleasant experience

Cecilia was very helpful and understanding, I felt that I won't have to worry about my stuff being stored there.

This location has the best customer service! Cecilia was kind enough to help me rearrange my stored items and pull stuff out bc i was by myself and terribly afraid of spiders!

Great experience

Cecila and the other individual working were very professional and the facility was well maintained.

Keith was very helpful and informal about every last thing I should know and do when using this facility.

Cecilia made it a breeze to get my storage unit she was also was very helpful and informative would highly recommend because of her performance.

Bueno para mi es muy limpió y agradable y los trabajadores son excelente más Cecilia es una trabajadora muy amable adoro ese lugar

What are the rates?

Excelente Cecilia

Cecilia was very helpful. Great experience!

Cecilia she is very helpful and always respond to my question.

Very nice location clean . Cecelia and Patrick were great.

updating my review Cecilia made my move out very easy . This is a great location to store your belongings.

stuff was very professional.

Cecilia and Alexis were awesome They made my rental an educational and professional experience.

The staff was beyond helpful and

Cecilia was very helpful helping select the proper unit. thanks

Great!

I'm pleased with the service Cecilia has given me so far. Cecilia is very nice customer service agent at Herndon Centerville road Location.

Very professional and customer-friendly staff. Thank you to Cecilia, Saxon and Mohan for making it a simple and easy process.

Very positive experience. Saxon went above and beyond.

I had a wonderful experience at this office, Mike, Celia and all staff are very professional and friendly, the process was very easy and the storage was clean and ready

Clean and service is on point.

They were very helpful and extra friendly. Definitely made my experience a wonderful one.

I went to the storage facility on 7/2/17 looking for moving supplies. I had no idea what they offered. The person in charge, Mohan, was very friendly and helpful. I was also very surprised by how clean and organized the office was. I ended up buying exactly what I needed for the move. If you are looking for a place to rent spaces or buy supplies, I would highly recommend this location and it's staff.

Good location and great services

I worked with Jenny and Cecilia to rent a storage unit. Both were incredibly accommodating, which made the process very easy. The team worked very quickly to get everything set up, and was very informative regarding how to access and maintain the unit.

Cecilia is a wonderful person she help me out with everything.She works on centerville rd in herndon

Fácil acceso

I had a very good experience today at the public storage with Mohammed Ali and Cecillia...they helped me with and answer all my questions and all the worries I had...I'm at peace now,and I'll do more business with them in the future plus recommend other people too...thanks guys.....

Cecilia give us a good service.

Cecilla was very helpful in getting the right storage unit for me. I look forward to a great storage experience. I had my things in the unit for 8 months and nothing was damaged. Cecilia and Hassib helped me check-out and it was a great experience in self storage. I would recommend this unit to anyone for temporary or long term storage.

Excellent staff. Cecilia is wonderful. Great location. McLearen Road and Centreville Road in Herndon. Clean sparkly storage facility. Would highly recommend to family and friends. Easy access to outside storage garages.

Cecilia is really helpfull .

Not a bad storage place but could use some sprucing up.

Cecilia was very good I really like her customer service.

For a storage facility, what a great place. Check in was smooth, the place was clean and Cecilia was very friendly and knowledgeable during the check in process! I would this place to all my family and friends!

Cecilia is Awesome!!!

Muy satisfechos,profecionalismo y amabilidad cecilia gracias por ayudarnos lo recomendamos Storage en Herndon va. Buenas ofertas y muy buena atencion.

I was at this location today and Cecilia and Juju went above and beyond to help my friend out that was looking for a storage unit. My buddy is having a tough time with his girlfriend and needed a storage unit fast.... They were so awesome and took care of him!!! Thank you ladies for your help! RJ

One rip off after another. They give you this story about a $20 lock fee that's non refundable but then when you close out your unit and try to return the lock they tell you it's yours. So why did they make you buy a $20 lock when you can use your own? It's all a scam. The insurance they force you to purchase is a scam as well. Do not use this place.

Very pleased with the unit that I received. Cecilia exemplifies the definition of customer service. Although she was by herself and had about 3 other couples/people waiting she managed to show me a unit and get me into the unit in a timely manner. She kept a smile on her face at all times and is truly one of the best people in customer service that I have dealt with in a very long time. I would recommend this facility to anyone so long as they deal with Cecilia!!!!

We met storage manager Ceilia today in herndon storage. We are looking to keep our entire home stuff at storage for short time period and need a bigger space. She spent quite some time with us explaining different spaces in both climate controlled and garage type storage areas. She showed us storage spaces and they look very well maintained. There is a promotion offer and we got first month at very low price. We are quite happy with Cecilia about her customer service. Sreenivas

We were behind schedule on our move and Cecilia went out of her way not only to wait up for us to give us the storage keys a few minutes past closing time, but she also were very courteous and considerate with us! Very happy with our decision to use their services...

Cecilia was awesome and took the time to explain everything to me. Will make me look at public storage 1st for all of my future storage needs. Her customer service was that great.

Overall, a wonderful experience. Erlinda was very personable and extremely helpful. She explained the renting options clearly and even stayed late to help us to make our final decision on which unit would suit our needs.

Very pleased with the personal attention from Erlinda. The facility was clean, well-lit and secure.

Came needing a unit and Cecilia showed me a great unit near elevator cause I have a bad knee and she gave me a great price and continued with great customer service thru my stay.....definitely recommend this public storage

Sara (district manager) and Valerie (site manager) were an absolute pleasure to work with at sign up. They were professional, helpful, and courteous.

Very friendly and professional staff. They spent time with me to find the best unit for my needs.

Miguel and Cecilia are awesome! They were very thorough and up front about fees. I was very pleased with the cleanliness of the space and their knowledge and friendliness. The facilities feel very safe and I look forward to returning with my stuff!

Thank you Cecilia for your excellent customer service. I appreciate your caring attitude and professional demeanor every time I came by the storage unit.

I have rented a storage unit on this location for my business. I was very impressed with Cecelia and Jon. I recommend this location to anyone looking for great service and a clean property.

Awesome customer service!! Cecilia is very kind and extremely helpful individual. I loved interacting with her. She made my challenges with moving (non-related to her) a piece of cake by being attentive and helpful. I'd recommend this location to anyone in need of storage. Blessings!

I couldn't be happier with my customer service experience here. I was helped by both Angie and Cecilia, and they were definitely the highlight of my day. They were extremely nice, and very thorough in regards to all of the relevant information for my unit. I especially appreciated their patience with me, as I tend to ask numerous questions. I wish all of my customer service interactions went this well :)

Cecilia and the staff were very helpful and professional.

Same day service, it was great and prompt! Thank you again to Cecilia and Sara! I had a unique situation where i was moving from chi to VA and needed an 18 wheeler to fit through the place. Cecilia really helped me out in this situation and went above and beyond and showed me various options and before I settled on one!

I was moving from state to state so I was extremely tired and annoyed when I arrived. Not to mention the weather was horrible. When I arrived Angie greeting was warm, friendly and professional. She was having some problem with the system due to the weather but she remained professional and positive. While trying to attend to my needs she repeatedly checked on my well being. I thought that was extremely thoughtful of her. I was very happy to due business with them.

Horrible service at the management side. The security gate has been broken for over 8 weeks at this location and it has yet to be repaired. If management took there job seriously they would hire a security guard to watch the back entrance until the gate is repaired. I would avoid this location, it seems clean but I have seen numerous cars pull in the open side of the facility and what ever security cameras they have will not prevent someone from breaking in and stealing your valuables. My advice , find another option or just leave your valuables outside in the open. Its free and the chances of theft are about as good as leaving the items at this public in-secure storage.

I was so impressed with the great customer service that Cecilia provided. She really knows her stuff !! It's so nice going into this storage facility that is so nice and clean with an excellent friendly staff. Thank you and keep up the good work

We want to take a minute to say a BIG thank you to Liza and to Valeri! They are terrific, helped us work through a tricky billing situation and reaffirmed the high level of customer service there. The units we have are also great but the people are what makes a place what it is and these two make this location terrific.

The signup and move-in process with Haris from Public Storage couldn't have been better. Haris helped me locate a unit that was right for me based upon the size I needed, current move-in deals, and ongoing monthly price. The location also has all the security features I would expect--cameras, gates with unique entry codes, and daily walk-throughs by the Public Storage team. So far, it's been a good experience with fair pricing.

Outstanding customers service (Fatima Liza Ada and Angela)

Valerie offered me great serice. I came in to view some units, and check prices. I would highly recommend this facility to family and friends. Samir Mina.

We have been talking with Cecilia at this facility for several months. She has always been very pleasant and professional each time. She goes out of her way to be helpful and she follows up with any questions or concerns we have. She is a credit to your company. Also, the facility and grounds are always clean and orderly.

Great storage facility! The property manager Cecelia is a delight to work with. She is always very courteous and friendly.

I had 3 storage units at this site and was very impressed with the units cleanliness. Temperatures are kept at a comfortable level on inside units and are free of dust. Cecilia who manages the facility is a pleasure to deal with and made things easy for us. Always prepared to help. I would highly recommend this storage facility and Cecilia to anyone who considers a storage facility.

I wish I could give this (0) Zero stars... Horrible customer service, The management did not make good on their word by not refunding me for renting a UHaul truck but I could not access my storage unit due to the mess they had in front of my unit.. No one offered assistance to help!!!! The worst ever experience trying to move my belongings, yet I paid my rent with their insurance on time every month. They could not show the loyalty that I showed them during my time as a customer.

I have been here at this facility for 2+ years. Cecillia is always here and pleasant and VERY helpful. The facility is clean and SAFE. I am very happy here and I highly recommend this branch to anyone needing a safe and easy space for storage! Kudos to Cecilia! Thank you for all your help and kindnesses over the last 2 years!

We have been treated very well by this Public Storage facility, especially by Cecilia. Our experience is that the units are clean and Public Storage has had units available as our needs changed. Moving is not for the faint of heart, but I'm confident that our things are safe until our new home is available.

Cecilia was wonderful! ! Excellent customer service. ..put me and my needs first. Wish they had a unit that suited my needs. ..will def keep an eye out.

Cecilia was extremely helpful. She delayed her break for us to.finish. she is fantastic person for your firm.

Cecilia was very very helpful and pleasant. This was my 2nd time in the store and she was sweet. I will be coming back to this location.

Recently, I rented space at this Public Storage park in Herndon, Virginia, to store some items in between moving from one location to another. Cecilia was most helpful in guiding my choice by asking about my needs (items, size, rental time, etc.) and showing me around the property. One could sense that she really cares about giving the prospective customer the best deal, and explaining how to minimize costs, etc., always with a smile on her face... Moreover, she can do this in both English and Spanish. If the President of the United States or Mexico or Spain need to store their belongings, CECILIA is the go-to person to call first! Thanks a bunch...Cecilia!

Cecilia she good manager n 1

Cecilia was great. Everything was handled very quickly and efficiently.

Cecilia provided me with excellent service. She was very professional, She answered all of my questions and assisted me with all my needs. She is the reason that I'll recommend this location to others.

Gracias Cecilia por tu ayuda!!! SOS una genia!!!! Soy clienta de Public storage desde hace 4 años y siempre obtengo las mejores promociones!!! Thanks so much!!!

Had great service at this location! Both Angie and Cecelia was very helpful and help me with the best option for my church's storage needs. Thank you.!

Angela & Cecilia lovely girls..... I had a nice customer service. Thanks

Cecilia has been great . Thank you for the service.

Cecilia is absolutely wonderful! great customer service and pleasant to work with.

Cecilia is terrific. Very knowledgeable and personable. She takes good care of her customers. Terrific experience

Great job Cecilia!!! Thank you!

Its been a great experience. Great service by Cecilia. She was very helpful and gave us good ideas with the storing material.

AWESOME. Best customer service I have experienced ever. Very helpful and fast. Very knowledgeable about services. Made the whole process easy. Very professional and patient. Glad I chose Public Storage.

the service was great. nice explanation and detailed knowkedge by ceclia. Clap Clap Clap good job but i dont like the hidden charg(mandatory insurnace) or should have to explained online service.

The Manager, Cecilia, serviced me with courtesy and was very helpful. She made the process swift and easy. The price was right too!

Angie was very nice and funny. She showed me one storage unit but i needed bigger. She got me one that just the right size. She also advised since we are bringing a trailer, to come in and make the first right then go all the way down to last row. Cecilia was also very helpful, since I'll be new to the area. She answered every question that I had about the shopping.This location is great for us.

They were very helpful. Thank you for the service.

Cecilia is so helpful today, thank you for the wonderful treatment and service that you gave us, cheers!

I had a unit in this location almost 4 years. Cecilia has always been helpful and professional. She's always there to answer and find solution to all the problems. I will definitely recommend this location. Good job Cecilia !

Had a super sales person Cecilia handling everything very professionally

Cecilia (Manager) at this property is the most helpful and courteous person ever. The process was easy and quickly even when I moved from a smaller unit into a larger, very professional, property is well kept and very clean, organized. I am so happy I decided to go with Public Storage in Herndon VA. This place and the employees here rock!

I have a unit in this location. Cecilia has always been helpful and professional. I'm so happy with her service . She is always there to answer and find solution to all the problems. Plus the location is in the center of Centreville and Herndon so convenience. The property is also clean. I will recommend this location.Good job Cecilia !

Cecilia was awesome I would recommend her and her facility.

Clean facility and Cecilia, the site manager, was courteous and very helpful. The price was reasonable but Cecilia and her staff were much more professional and polite than the other locations I had reached out to. I didn't need anything fancy so it came down to service and she came through.

Cecilia was always very helpful and know what she is doing .She did her best to find me the best unit. I rented a inside unit to store my car since I have to go out of state to work. I was planning to store for 1 month only and ended being 2 months. I would definitely store my car again at this location very safe and the price is not bad at all. Thank you cecilia for working with me in my storage needs.

Cecilia has been most helpful to us in storing our car and then household items in the Herndon Public Storage facility. She is always friendly and has a smile for us. She also has helped us in supplying boxes and materials. It is a pleasure doing business with Cecilia. Thank you for having such a great manager at the Public Storage facility.

The staff was always very helpful and knowledgeable and courteous. They definitely worked with me when moving dates fluctuated due to outside circumstances and made changing storage units easy when I needed to upgrade to a larger size.

A very helpful & pleasant experience finding a storage unit that fits my needs. Tina was terrific by showing me a couple of units and helping with packing supplies. A very secure complex that made us feel confident that our belongings would be well protected. I look forward to doing business at this location now and in the future. Great staff and very polite.

Public Storage is the best storage unit there is. Cecilia and Steve went above and beyond the call of duty. They were very helpful while I was searching for a unit. I had a great experience thanks to your staff. Keep up the good work, hard work pays off. You will definitely have my recommendation!

Cecilia and Steve are always extremely helpful, organized, and professional. They take their time to assist and explain information updates, as well as provide safety.

Stopped in for information only, as I'm still researching options for storing off-season items and collectibles. Steve was very helpful and personable. Love the rates and service. Best I've experienced locally. I may have found a solution to my lack of closet space!

Very friendly crew. Cecilia, Steve and Donette were fantastic.

Steve, Cecilia and Donette and a friendly, professional crew. Very helpful. The only thing keeping this from a 5 star rating is the lack of a light in the storage unit.

Great people. They were a big help.

She is a sweet young lady an very helpful

I enjoyed my experience renting a unit at this location in Herndon. It is always nice to receive prompt and knowledgeable assistance from the staff, and both Cecilia and Donette were very helpful in determine my storage needs and then getting me set up in the unit. I will look this location in the future for my storage needs and I certainly recommend to others.

Secure, clean, professional. The manager Cecilia is very helpful. I leave my vehicle there while I fly in and out of Dulles without a worry.

I am a new customer for this location. Aida was great in explaining the storage rental and giving a small tour to the unit that I was interested in. Not only that, while moving I lost the keys of the lock of my unit and when i approached Aida with this issue, she was kind enough to help me out to get the new lock and also is now coordinating for with the DM to cut the lock. Excellent customer service by Aida.

I have been a client of Public Storage over several years. On Christmas Day, 2011, Cecilia assisted me in getting into my unit. Now that kind of customer service cannot be topped. The customer service at this location is outstanding and exceptional. If only other businesses were this good........................

I have had a storage unit at this location since 1995 -- 18 years. The customer service has always been outstanding, and the property has always been perfectly maintained. I needed another unit that was climate controlled to replace my old unit. I made a reservation to view the unit, and Aida gave me a tour of the new facility at this location. She was very nice and extremely professional. If you need a storage unit, I highly recommend Public Storage. Ask for Aida or Greg, and they will help you meet any storage goals that you may have.

I have rented a storage room for short period of time in this location and I am very satisfied with the level of service and professionalism showed by the two staff in this location Aida and Cecilia. Excellent staff, Excellent service and Clean Sparkly Storage facility … I strongly recommended this location for your need of storage unit.

new customer,but the first impression was very impressive