Public Storage Self-Storage Units at 400 North Roosevelt Blvd, Falls Church, VA

Jemar is always helpful and polite! Thank you!

Jemar (property manager) helped me out a lot. Thank you. Great service. Good units

Quick and easy access to unit. Professional and polite at front desk. Clean space with great unloading area

Super kind and attentive staff. Always very helpful!

Good service.

Walked into the Falls Church location and was greeted by Jemar. He was efficient, professional and helpful in his job duties. He was also helpful when I realized I lost my wallet by taking the initiative to provide pen and paper while I was communicating with WMATA Lost and Found. He is a credit to this company. I had a bad experience with PS and am happy to give them a second chance because they made things right. That is how I came to this location today and benefited from Jamari’s service.

Buen servicio

I used this facility for 7 years, during which time I was never able to come back to check on my things. I had friends go around the 2-year mark and more items were added on my behalf and at the 4 year mark a friend looked in briefly, but otherwise I had not seen the contents of the unit. I moved out this weekend and was relieved to find everything undisturbed, and other than some dust, completely the same as it had. There was no evidence of any bugs or other uninvited critters, something I was worried about discovering. My items were packed well and tightly fitted into my 5x10 unit, however there were several “banker boxes” that weren’t completely sealed by my friends when they added them to the unit. Despite this, other than dust and some oxidation from time passing, everything was fine after a wipe down with some Lysol. Jamar was very professional, friendly and helpful in answering my questions about moving out. My only issue with this location are more issues with Public Storage as a company… I had lost the key to my lock and needed to have it cut off. Public Storage provides this service, but only monthly, and I needed it done ASAP so had to hire my own locksmith. Also the price of my unit more than doubled from when I first rented to when I moved out. While the lock issue is my fault, I expected a more timely and helpful resolution as I am sure this is a fairly common problem for storage units. The price increases seem out of step with the going rate for a similarly sized unit at other locations in the area, but as I was out of the area, I wasn’t able to easily relocate my things and so was sort of locked into the higher rates by default. I would recommend this location based on my experience but urge you to organize your items and pack well to ensure a safe experience and be mindful that your price will increase annually, if not more frequently, so keep that in mind if your timeline is uncertain.

Helpful

Jamar is amazingly helpful and knowledgeable. He also has great customer service as I have witnessed with other clients/customers. I am glad to be able to communicate with him regarding any questions or concerns I have.

Management is great

Great experience very helpful manager On time and very respectful

Very easy move-in, thanks to Jemar.

Very helpful

Jemar was very helpful and so nice! I really appreciate his help!

I had a great experience with Jemar he was great

Jamar is very helpful and has expertise to help in all aspects of storage including the apps, auto pay and accessibility

If I could rate this storefront 0 stars I would. Rented from them for almost 2 years and when I went to move out a few days ago, all of my stuff was covered in mice droppings. I had no food items in my unit. Customer service is difficult to get a response from and they refuse to do anything about it. I had insurance, offered by public storage, but they only pay an incredibly small amount. Was not only disgusting to physically move my stuff, but also had to throw away a lot of my things. And, was paying almost $200/month for a small unit. Terrible service.

Very helpful

Clean, safe, awesome management.

Jamar best customer service!

Great service. Very considerate and helpful.

They made me paid for the service I've never got. The agent told me it was their policy but it's completely wrong and tricky.

Mr Gupta manager rented me a unit with easyJet papaerwork and smoothly.Exellent service

Mr Gupta managers is very helpful and nice. Excellent service always

Team at 400 Roosevelt Ave, Falls Church, VA is very helpful and accommodating

Great service from Jamar made it an easy check in process. Enjoy doing business with this storage company.

Jamar rules! We were moving and visited the supplies center a bunch. Jamar was always there, friendly and helpful. We were able to avoid Home Depot and other big box stores and he made our move that much less stressful.

Mr Gupta rented me a space today very easy paperwork and the unit was clean and tidy

Clean and safe, but there have been issues every single month with our auto payment. Last month we removed all credit and debit cards from our account and added our checking account as a payment method, but the company has bypassed this revoking of permissions and still apparently has access to those cards that have been removed because I was informed that the payment was rejected from the card this month. Trying to contact management in concern was met with "I didn't set up your auto pay, I don't know what to tell you" when I attempted to alert them to this issue. It is absolutely a risk to leave your financial information with these people.

Great service! Extremely helpful and very knowledgeable. Thank you for the wonderful service and all your time.

Jemar is amazing! He is very professional, friendly, and very helpful.