Jemar and Morgan are always very helpful and polite!! Very clean facility!!
Morgan was super helpful made my move smooth and easy
Nothing but positive things. Morgan and Jamar are who have been there when I have been there, and have seen only excellence in customer service and cleanliness, as well as security. Feel safe 💯 with things. Certainly would recommend this place for your storage needs.
This office has been providing one of the best customer services I have seen in the industry. A special shoutout to Morgan and Jemar for their excellent customer service.
Morgan is always helpful. Thank you!
Great storage facility. Gentleman who helped me was kind + helpful. Highly recommend!
First time experience with renting a storage unit and the staff were super helpful
Miss Morgon and jemar both were a pleasure to work with both were par excellence in attitude personality work ethics
5 star is below the rating I would have given 10star rating is more fair
Great hosts cant wait to come back
Thanks for Patient Morgan very kind person👍
The customer service was excellent. I initially rented a small unit, but upon moving in, I realized it would not meet my needs. I spoke with an associate, and they promptly answered my questions and helped me upgrade to a larger unit without any hassle. The facility is clean, well-maintained, and easily accessible, making the entire moving process smooth and convenient.
Morgan at the front desk was very helpful to provide me storage lockers options . She was able to get me a great unit by the elevator. Which is easy to access. Thanks to Morgan I was able process my rental storage unit online and save a few dollars!
Appreciate your help
Linda
I had a great experience today, renting a storage unit at this location. I had misunderstood the unit types on line, but when I went there in person, Morgan the Manager helped me out immediately. She helped me rent the type of unit I originally intended. She was fast, friendly, and the facility was spotlessly clean. It's convenient and easy to get in and out. I highly recommend!
JAMAR WAS EXEPTIONAL AS USUAL !!! YOU ARE LUCKY TO HAVE HIM !!!
I love this storage unit! I have used several storage companies in the area and this one beats them all. I love the covered loading and unlocking dock, it is very accessible and convenient, rain or shine. The facility is clean. I don’t have many issues but whenever I had had one, Morgan provides concierge service.
Huge thank you and appreciation to the Manager at Public Storage (400 Roosevelt, Falls Church) today 5/1! He helped me resolved an issue I had (that was no fault of the company!) in a quick and easy manner. I am so glad that we are renting with this Public Storage!
We visited this location today. Emmad provided great and warm client services. He did a great job helping us signed up. Very pleasant experience!
The person who was at the front was incredibly helpful
Mr Gupta and Jemar excellent service .Thanks for help!
Emmad was EXCELLENT and SUPER helpful in helping us with our storage unit. I was helping my Aunt who came from Korea to get access to her storage unit and he was so useful in completely satisfying all my aunt’s questions and even helped us transition to the storage unit my Aunt specifically wanted. Emmad was super competent and very knowledgeable in his job and was super kind and patient. He didn’t stop or refuse any of the wishes my Aunt had for my storage unit, and even said “We must try to get you the storage unit you need.” We feel like he gave us is all to the extent of his ability. He knew all the answers to the questions and my Aunt asks a lot of questions. He was very clear and concise.
Jamar was the best! Great customer service really went above and beyond to get me my unit
Jamar has been extremely helpful and responsive in dealing with my storage needs. Great service at a very good facility. Thanks!
Great customer service from Morgan and Jemar!!
Morgan the property manager was super helpful and she was a pleasure to deal with!
This is a great public storage location! The loading dock area has plenty of room for an 18 wheeler, there are a ton of storage unit sizes to choose from, and the staff is always helpful/nice. We’ll continue to use this facility for all our storage needs.
I have been using these spaces for years and have been very happy with the service. Jamar the Manager is a top notch professional.
Amazing service! First class. Always calls multiple times to let me know my rent is due so I dont have to pay the late fee.
They helped me again! Great service!
The manager at Falls Church is very professional. I have never had any issues at the storage unit. Highly recommend.
Jemar (property manager) helped me out a lot. Thank you. Great service. Good units
Quick and easy access to unit. Professional and polite at front desk. Clean space with great unloading area
Super kind and attentive staff. Always very helpful!
Walked into the Falls Church location and was greeted by Jemar. He was efficient, professional and helpful in his job duties. He was also helpful when I realized I lost my wallet by taking the initiative to provide pen and paper while I was communicating with WMATA Lost and Found. He is a credit to this company. I had a bad experience with PS and am happy to give them a second chance because they made things right. That is how I came to this location today and benefited from Jamari’s service.
I used this facility for 7 years, during which time I was never able to come back to check on my things. I had friends go around the 2-year mark and more items were added on my behalf and at the 4 year mark a friend looked in briefly, but otherwise I had not seen the contents of the unit. I moved out this weekend and was relieved to find everything undisturbed, and other than some dust, completely the same as it had. There was no evidence of any bugs or other uninvited critters, something I was worried about discovering.
My items were packed well and tightly fitted into my 5x10 unit, however there were several “banker boxes” that weren’t completely sealed by my friends when they added them to the unit. Despite this, other than dust and some oxidation from time passing, everything was fine after a wipe down with some Lysol.
Jamar was very professional, friendly and helpful in answering my questions about moving out.
My only issue with this location are more issues with Public Storage as a company… I had lost the key to my lock and needed to have it cut off. Public Storage provides this service, but only monthly, and I needed it done ASAP so had to hire my own locksmith.
Also the price of my unit more than doubled from when I first rented to when I moved out.
While the lock issue is my fault, I expected a more timely and helpful resolution as I am sure this is a fairly common problem for storage units.
The price increases seem out of step with the going rate for a similarly sized unit at other locations in the area, but as I was out of the area, I wasn’t able to easily relocate my things and so was sort of locked into the higher rates by default.
I would recommend this location based on my experience but urge you to organize your items and pack well to ensure a safe experience and be mindful that your price will increase annually, if not more frequently, so keep that in mind if your timeline is uncertain.
Jamar is amazingly helpful and knowledgeable. He also has great customer service as I have witnessed with other clients/customers. I am glad to be able to communicate with him regarding any questions or concerns I have.
Great experience very helpful manager
On time and very respectful
Very easy move-in, thanks to Jemar.
Jemar was very helpful and so nice! I really appreciate his help!
I had a great experience with Jemar he was great
Jamar is very helpful and has expertise to help in all aspects of storage including the apps, auto pay and accessibility
Clean, safe, awesome management.
Jamar best customer service!
Great service. Very considerate and helpful.
Mr Gupta manager rented me a unit with easyJet papaerwork and smoothly.Exellent service
Mr Gupta managers is very helpful and nice. Excellent service always
Team at 400 Roosevelt Ave, Falls Church, VA is very helpful and accommodating
Great service from Jamar made it an easy check in process. Enjoy doing business with this storage company.
Jamar rules! We were moving and visited the supplies center a bunch. Jamar was always there, friendly and helpful. We were able to avoid Home Depot and other big box stores and he made our move that much less stressful.
Mr Gupta rented me a space today very easy paperwork and the unit was clean and tidy
Great service! Extremely helpful and very knowledgeable. Thank you for the wonderful service and all your time.
Jemar is amazing! He is very professional, friendly, and very helpful.
Jemar was very helpful and made sure I understood the rental process.
Quick and convenient, great customer service
Jemar was really helpful and accommodating! Very nice customer service! Thanks
Easy to access and seems to be a nice facility and I feel safe leaving my valuables. Could be a bit cheaper right now with how expensive everything is in 2023.
Ishara was the best!! Happy with her service!!
Great customer service from Ishara!
Ishara was extremely helpful and patient when I asked for help with my unit. Would recommend her service to anyone, any day! She was very professional and communicative. Love public storage!
Gupta was very help full for moving out processes. Great experience over all!
Mr Gupta rented me a space today with reduced price and excellent service
Excellent customer service by Jamar! He was very patient, friendly and considerate. I was/am satisfied with his professional service.
Professional and efficient! Great experience with setting up rental.
Great, helpful service. Thank you!
Jamar was kind and couteous. I've had good interactions with all the employees. He was also sweeping up. Clean and well maintained.
Great (friendly and professional) service from Jonte and Jemal at the front desk. They took a lot of the guess work out of my first experience.
The man Tommy that answered the phone was amazing. He answered all my questions and concerns and went above and beyond to make sure he met all my needs. Tommy deserves a raise for all his hard work, I would recommend anyone to come to this location just because of how kind and helpful he was!!
As a young, confused renter Tommie really was so patient and helpful explaining the steps, charges, and everything else to me. Tommie truly made my entire day go better after his kindness and sincere helpfulness. Thank you Tommie!
This was my first time renting a storage unit and Tommie made it a very quick and easy experience for me. He was super kind and helpful throughout the whole process, even when I ran into an issue with my lock. I would recommend this Public Storage to anyone looking for a place.
This location is awesome! The facility is well kept and extremely clean! I was super stressed out during my move and Tommie was able to assist me and calm all my nerves during a difficult time. He is beyond amazing and extremely professional while still being warm and friendly! He will answer all of your questions thoroughly and correctly.
Been in a lot of storages, this location is the best for me Tommie was so friendly and helped us a lot
Best storage location, friendly staff
Tommie was the best! he made our process easier
Thank you Tommie
I had an issue and dreaded dealing with it because I’ve had a difficult time in the past communicating with staff at this location. However, today I had the pleasure of working with Tommie, who assures me he will be sticking around. He was pleasant, efficient and helped me get my problem taken care of much more quickly than I had anticipated. I’m so relieved that I will be able to work with him in the future, should I have another issue. Thank you!!
Excellent place, tommie was very helpful!
Tommie did a very good job helping me with my storage
Mr. Gupta was very helpful and knowledgeable while setting up my new account. It was a pleasure to work with him. I would recommend anyone to use this location.
Mr Gupta manager was very helpful today
Tommie was the biggest help! 10/10 recommend.
Our experience was PHENOMENAL! Tommie was amazing; very kind, professional, honest, and supportive. He explained all of the details of our agreement thoroughly to ensure that my husband & I were not blindsided by any current or future costs & knew exactly what to expect. The facilicity is well kept and clean and the temperature of the facility is also nice. I would 10/10 recommend this location! Ask for Tommie!
The rental/sales associate Tommie at the Falls Church/Roosevelt Blvd location is without a doubt the best rental/sales associate I’ve ever had the pleasure to work with. He went out of his way to make the process as seamless as possible and had me signed up and into my unit very quickly and efficiently. Tommie really has a great personality and a fantastic sense of humor and management is very fortunate to have someone of his caliber at this location. Stop in to see Tommie for your next reservation. He’s a rare find nowadays and I wish you all the best in your future endeavors Tommie.
Thanks again,
Bill
I used this storage area from Oct 2021-Aug 2022. I had a great experience! Everyone in the office was super nice. Ending my units were also very easy with Tommie - very appreciative of him during a stressful time! 10/10 would highly recommend this location!
It was very easy to access and cancel my payment when i was finished with the unit because a very kind gentleman named Tommy helped me over the phone. Thanks Tommy!!
Mr. GUPTA provides excellent service always
Beautiful storage unit. Very clean and spacious. Mr. Gupta was very helpful and made the move out process seamless.
This public storage is located at a very convenient spot and has ample parking and carts to assist in moving stuff into storage. The employees, especially Jemar, went above and beyond in making sure I got the best deal possible and his customer service was really great.
Great experience. Friendly service.
Monica was absolutely amazing and so helpful!
When we got to our unit to unload we realized we had accidentally rented a small locker that required a ladder. Monica took the time to find us a more appropriate unit for our needs. She went above and beyond to make sure we were satisfied. You just don’t see customer service like that much anymore. I highly recommend this Public Storage!!!
Was extremely impressed by the thorough, efficient, and professional service given to me by Janet at Public Storage. She assisted me with every single aspect I needed to be helped with and gave me truly immaculate service. Janet is a truly the sincere reason while I will continue doing business with Public Storage.
Excelente servicio boy Gupta mánager today
Me.Gupta easy move in fast and efficient knows every question I threw at him recommend
Thanks for being so helpful Jemar!
I've used this location for personal storage and now business storage needs. Staff are always helpful and I appreciate the ease of use and renting a space.
Loc was a great guy to help me out! He helped me with my unit over than my expectations!