Public Storage Self-Storage Units at 4400 Backlick Road, Annandale, VA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x10'Online only price$ 85/moSmall 5'x10'
$ 85/mo $114Best Price Label1 unit left!
10'x10'Online only price$ 116/moMedium 10'x10'
$ 116/mo $154Best Price Label
10'x10'Online only price$ 162/moMedium 10'x10'
$ 162/mo $216Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Annandale
Resources from the Help Center
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Here's what you need to know to make the process as smooth as possible.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 393)
Mr Gupta ID exellent manager.He is very helpfull
Mr.Gupta manager rented me a storage with great price
Nice place to rent .Excellent service by Gupta
Excellent service during rental. Easy paperwork
Mohammad was quite manurable and knowledgeable. He was a delight and very helpful.
Marcus Lee was very helpful and very kind!
Mr Gupta provided ne excellent service today
Nice location to rent.Exellent service by Gupta
Mr Gupta manager rented me a space today with easy paparwork.Nice service
Exelltent service by Gupta manager
the manager at this location is very professional and kind ! boundaries/privacy policies are respected and appreciated ! 5 star in my book !
Amazing customer service
Excellent service by Gupta manager
Mr Gupta rented me a unit today with discount and easy move in
Britney is wonderful. Great customer service and friendly staff. Highly recommended.
Mr Gupta is very helpful today while renting me a storage. Excellent service
Mr. Gupta manager provides me excellent service today
E Elle t service by Gupta Manger
Gupta is very helpful and awesome to work with!
Marcus you were awesome thank you so much for the information
Me Gupta is an excellent manager.I liked the storage at this location
Mr Gupta set up auto Pay today and very helpfull
Excellent service by Mr. Gupta manager
Great service from Mr. Gupta!! He was extremely helpful and knowledgeable wonderful experience!
Cómo puedo rentar por línea
Me Gupta mánager provides me exellent service
This was a great moving experience I had Marcus help me with everything and it was great high recommend Marcus to help you with it all I greatly appreciated him and all he does very awesome customer service
Neat and clean property. I liked Gupta manager service
Thank you public storage
Marcus was great & and provided me with excellent customer service! Highly recommend for future references!
The most amicable and courteous person, willing to go the second mile, so to say. He has the heart of gold, like Jesus. In reference to Marcus Lee. kindly compensate all that is due, as he deserves immensely.
If I can give this more then 5 stars I would, I have met a lot of good people in life but not one like Marcus, Marcus take it Above and beyond on helping anyone. One of the greatest person I ever met. He takes care of customers. I recommend this public storage to anyone who’s looking for a storage unit.
Mr Gupta manager verte helpfull and they property is clean and tidy
I needed boxes and storage space the property manager Marcus was very helpful with the sizing and packing of my unit he also helped me as much as he could thank you for making this experience so good 😊 thank you for not being a stuck up piece of ….
I needed a some storage and the property manager marcus was extremely friendly and cool. Helped me with everything I need super efficiently.
Marcus was very knowledgeable and helpful during my visit. Great first time experience. I would recommend this location to my family members.
Had a good experience here with Marcus. Truly a man among men.
You guys have a young man working this property that is very helpful and respectful and very patient, he took his time explaining each and every detail to me and my husband regarding the space and rental agreement . Thanks so much Marcus !
I love this place! The customer service is Excellent!! Marcus is a Top Notch Manager, absolutely wonderful, very attentive. And Maria is a blessing, her winning personality is a beautiful! They truly make Public Storage Shine!!
Mr Gupta manager is very helpfill today
Today I rented a unit and Mr Gupta gave me a good discount and easy move in and excellent service
Went to this location in the blind and afraid (never used a storage place before). I walked in with alot of questions the service rep Marcus answered every question and more. He made the process very easy for me. I definitely will recommend this location the price is definitely reasonable and Marcus was a big help.
Tommie and the on-site manager were great. I love running into professionals that know what they are doing. A lady was there in front of me with a special situation where she was paying late fees. I observed Tommie give her advice. It was upfront, kind, and clear.
Mr Gupta rented a unit to me with excellent service
Marcus your! Awesome thanks for the useful information.
I suppose to get a storage at different location. But the lady worker who is not use to pick up the phone or show up. Ran over here and met my best one ever. His name Marcus, very nice and kindly answered all of my questions, detail and very nice attitude (my first time at storage). He made it quick but no rush and I’d feel so comfortable after I had few tired days moving stuff. I didn’t get the $1 promotions but I’m still happy for my purchased. A room wall will need to be fix a little bit. But their rooms are and hallways are clean and breathable. I love it. Ps/ one more thing that’s I like about him. He is working like a clocking. Be right back few minutes before his break. Absolutely recommend to anyone this location.
Mr Gupta manager ox excellent in service rented me a unit with no hassle today
This is really a great location!! & Marcus is even better!! Such great help with awesome communication & effective problem solving skills. My inconveniences were met with my pleasures & was helped every step of the way.. Also like i said has been very communicative with any troubles I’ve had even after i had already moved in !! 10/10 recommended
Hey Marcus you are the best thank you for all your help today you are truly a blessing. He had answers to all the questions I had. He also was patient, respectful, and helpful I can really tell his has a big heart. Keep it up Marcus wish we had people like you at my job.
It is always great to walk into an establishment and experience great customer service. I want to thank you Mr. Marcus; for your awesome customer service skills. It's like a breath of fresh air to encounter a worker with such professionalism, and a positive and friendly spirit while assisting customers. Thanks so much for helping me with my storage needs. I would definitely refer friends and family. Great Job!!!!
Love this place and Kiran is amazing with excellent customer service. I approve of this location
Great customer service! Especially from Kiran! From the moment I walked in she was very kind, and helpful! Thanks again for making my day easier Kiran!
Mr Guora always provides me excellent service
Nice storage space
Great customer service. Thanks Marcus!
Marcus assisted me with an issue I’ve had I can tell he’s a respectful worker and get his job done the right way
I needed storage space today and reserved a spot at their website online. The property manager, Kiran Martinez almost immediately called me to inquire about my needs. She is extremely helpful and personable, assisting me to view the space and worked with me to find the right unit for my needs. Great customer service, responsive and efficient. Thanks!
Debating whether I should continue renting a storage space here. Rental Price hiked by 20% because they painted building.
Great service kiran treated me great with all my needs.
I came in to get some info about a storage unit for my sister and property manager Kiran was so helpful! She answered all of my questions and really friendly . I am definitely returning. I know that not every location you receive the same service so I highly recommend this location. Thank you Public storage for great service.
Kiran is very helpful and I had a very excellent service without any issues. I’m planning on moving on Friday and I know that with her help I’ll be taken care of without any doubts.
Great place and great customer service!!! Highly RECOMMEND!!!
I came in to this property today because the location where I have my storage unit had no worker present due to construction. Manager Kira Martinez was really nice she took care of my payment and she answered all of my questions. She really knew what she was doing and made me feel that I was a valued customer, If it wasn't for her I probably would've gone elsewhere. I'm actually even planning on moving my stuff to her location,If you want good quality service ask for Kiran.
I was assisted by Renita and unfortunately ran into several issues. There was no one on-site during posted business hours when I needed assistance related to problems with my rental. The elevator wasn’t working, my lock’s key didn’t work and with no one on-site I had to resolve this myself. Availability of the management team is very lacking. I would recommend another location over this one.
Renita was extremely helpful and her place provided us a safety net of a storage location during the limbo uncertain times of our move. Without the flexibility provided by Public Storage, our move would have been way more stressful than it already was. I highly recommend this location for its ease of access and friendly staff.
First time their great customer service, manager was very understanding and tried tohelp as best they can
I went in today to ask questions about a unit. The overall look of the property was great. The property that I could see was very clean. The girl working there was very kind and patient with me from start to finish. Should I need a unit in the future, I will definitely choose this property.
This is by far one of the most cleanest storage places I’ve ever used. The employees are always nice and courteous, especially Renita, she’s always very helpful and knowledgeable. I would definitely recommend this storage facility to anyone who needs one!
I went into inquire about storage properties for my son. The girl working was very informative and polite. The property was very clean in appearance. I would definitely recommend to my friends.
Great service from Maria
Muhammad was a great help today, helped me get the right size boxes for my things and helped me take them to my car, great customer service
Excellent service, office is very clean and well maintained.
Super clean facilities...excellent customer service. Fast and efficient and accommodating.
I am a long time renter for over ten years. They needed to get a new manager in to clean up the property and they have.The new manager was brought in and I have noticed an incredible job in maintaining the property. She is actually managing the property and does an excellent job. Her name is Allison and I can’t be more impressed with her work ethic and demeanor.
The office was very helpful. Answered all my questions and made my move so much easier.
Very understanding of my short term needs.
Good service I like
Great customer service, miss Alison excellent service!!!!! Thank you!!
Excellent customer services!!! Highly kinds person, faster, great lady Alison on front desk.. !!! The best !!! Thank you!!!
I highly recommend this place! Very kind and helpful manager. Clean facilities.
Facility was secure yet easy to access. Our storage area was clean and dry, and the entire facility was neat and tidy. The two ladies I dealt with were friendly, helpful, and effective. I highly recommend this place if you need storage.
Alyson is awesome! Great to work with and very nice!
A well-kept, clean storage facility, with easy access, even to the upper floors. The Customer Service people have always been friendly, and useful.
I’ve never had a bad experience here. Alyson is such a doll. Very accommodating and eager to help. Would recommend to everyone
This is a very clean and organized storage facility. Alyson was very nice, knowledgeable and helpful.
The customer service at Public Storage is awesome. Thanks to one of the representatives Maria whom I met at their Backlick Road facility . She is indeed professional in dealing with customers.
Nos atendió Samra ellas es muy amable
Great customer service always there for us
Very nice customer service always happy to see property mánager
It was great space for keeping your stuff.
퍼블릭 스토리지를 공유하기
Amazing service!!!!!! By samra thank you
She is a very helpful person. Me and boyfriend got what we wanted thank you and a wonderful smile of the day by samra
Samra was an exceptional associate to deal with. She made the whole process very easy and within minutes i was out of the office.
María has excellent rapport with customers!! Today, when I rented the Space she was very competent. She gave us wounderful "CUSTOMER SERVICE".
Great manger at PS she is very sweet samra is very very friendly and professional I would definitely recomend this location.
Great customer service received by PM Samra R. She is very nice and sweet person she did our rental and gave us great deal would definitely recommend this location.
Clean rest room yah ya and maria
Great customer service received by Samra R.
Samra is very good Lady My unit is in manassess but I alwaya Like to come this loction She is very perfational and Friendly.
Latisha and Maria are excellent at their jobs! They are extremely friendly, accommodating, and know their jobs very well! I would suggest this location to anybody based on my experience today renting my unit. I got the best price that I was able to, and it all took just minutes. Will be recommending this public storage location to all of my friends! Thanks Maria and Latisha!
Samra very professional and helpful
Very good service. Thanks
Samra is great manager she is always smiling and happy with customer I have only seen her 2 time she so friendly and nice.
She so super helpful....thanks Samra
She was very friendly and helpful :)
Very informative and helpful with any concerns I had.
Great customer service I get from manager Samra she very friendly.
Nice customer service received by samra
Well I get help so easy and so fast everything is really so good And Samra show you all details you need and make it so easy to you
Great customer service from samra r
Easy rental, quick in out
Great manager always there to help me and smile .
Top class service!!!!
Tengo alquilado un almacen
Es un buen lugar limpio y seguro para guardar las cosas del hogar y la atención al cliente excelente. Muchas gracias
Great A++++ customer service. Switched my reservation for me because i had the wrong property.
Great service good manager
Latisha at the front desk was very helpful and friendly. Highly recommend!
Gracias por ayudarme muy buena atención
It's a really helpful to me
Great customer service manager is very sweet and very helpful.
Samra was very helpful and nice
The customer service was pretty nice, she is peaceful and nice girl
Great customer service I would definitely recommend this location.
Awesome experience with public storage at backlick rd. Property manager is very nice and helpful.
Great customer servicios Nice lady
Good clean storage.
Great custimer service samra is very great and perfationl manager. She gave me great deal . I would definitley perfore this loction.
Always helpful samra is great manager
Nice customer service by Samra at Public Storage Annandale
Awesome storage spot very convenient for me. customer services is outstanding
Very great customer service
Muy bien. Samra
Samra is great manager and here is good location .
Clean, friendly, and professional.
Great customer service
Very good lady always there help .
Amazing team .... keep it up.
The staff are so sweet and nice.everything about this storage is amazing
Samra is great manager she stayed after office hours to rent me the storage she was about to leave the office when I stop her she helped me and gave me great deal always recommende this location with very nice and helpful lady.
So nice, Thank you.
Nice and friendly staff :)
I had a good experience everyone was friendly the whole thing was very easy and my items were kept in good condition
Excellent customer service Samra is great manager at public storage.
Great customer service Samra is always helpful and best manager at public storage
Mr Gupta is an excellent manager. I liked the storage
Mr Gupta provide exlellent service
Sumará is awesome, she is always nice and helpful Very good service at this location
Awesome job samra thank you you did good job and great employee
Great customer service
Jackie, who was there at Public Storage was very helpful and did answer a lot of my questions that I had. And was very thorough as to how to use the lock on the storage door to stating how to get in with a code and when to use the storage area by. I will be using Public Storage in the future for sure. Recommend them very highly.
Samra is very professional and helpful. She is very hard working lady. And always there to help her customers.
Today i make use of your service and i very happy for the good treatment that you have, your girl Jackie was very helpful for me and she do everything in just 20 minutes, she explain all and i feal security in my decision
Great service Jackie
Good place to store
How much is for monthly
Nice storage place with good deals.
Parrish is amazing, she has delivered great customer service . She made it easy for me while trying to make a payment today. Thank you for you help .
Parrish provided great customer service during my rental process today. You have helped me a lot and made this really easy for me . Thank You
Very good lady samra she helped me aire my rental and very good promotion.
Reliable, effective, and efficient professional service. Samra R, the property manager, embellished these great business qualities by providing my storage needs quickly, successfully, and amiably. Highly recommended. UPDATE 9.1.18: due to such exemplary service, I felt the need to empower the points made in my original review by providing a successful update when I moved out my possessions from public storage. Samra R continued to strive above and beyond to make me Beyond satisfied from the very beginning to the last day of my storage rental. Very smooth transition due to employees like her. Because she continues to apply all the values and important fundamentals that make a good company pointed out in my original review, I vouch for her!!!
Gupta was great service
Very nice and helpful samra is very helpfull person.
Samra is very nice and helpful manager.
Mr. Gupta gave me great discount on merchandise today and service.
Mr Gupta gave me excellent service always, I recommend this Property
Mr Gupta the property manager always helpful. Recommend this property
Very good Samra and helping..she is very good and very nice
Do you sell boxes
Quick and friendly service. Parrish and Samra were very professional and exceptionally friendly and polite. I appreciate the quick return phone calls and follow ups regarding my storage unit rental. The lot is well secured and buildings are pretty clean. My only gripe was having to wait 5 minutes for a cart to grab stuff from my unit one day; aside from that, no complaints!
Me.Gupta the manager always helpful.l recommend to rent at this property
Gupta property manager gave excellent service. Awesome experience
Parrish provided great customer service during my initial sign-up at this Public storage location. She was friendly and very helpful in answering my questions.
Elevator has been constantly broken this past month. Every time I go it's either not working or stops working while I'm there. Also, managers are very hard to get a hold of. No one answers the phones, and they're often out of the office for hours at a time. Public Storage also raises your rates even though they'll tell you the rates are locked in for a year.
Parrish was very helpful and friendly in our process of our move in.
Mr Gupta is an excellent manger. He helps me always with my storage needs
Mr Gupta gave exellent services today ,
Mr Gupta always provide excellent Service to me. I recommend this property
Mr Gupta gave excellent service during my move in today. I recommend this property
Samira R was the best! She made what was an already stressful process more delightful -- will definitely return!
Very nice girl she always there to help
I recently needed help in getting into my locker due to the fact that the key to one of the padlocks had broken in half, that half remained inside the padlock . Samra R was at the desk at the time and she was most helpful. She gave me a form to fill out, which in turn gave Andrea the manager authorization to remove the padlock. I then was able to get into the locker. All this was done professionally and in good spirits. I am pleased with the staff of this Public Storage..March 2018 (2013) I have rented in this Public Storage for over 15 years. From day one, Keisha, the Property Manager, has been attentive and helpful to all my storage needs. She is professional and friendly; she is courteous and efficient; and she is very knowledgeable of the storage industry. She went out of her way to make sure everything was satisfactory in storing the many items in my unit. The place is clean, well ventilated and convenient. I have had and am still having an extremely good experience in renting at this Annandale Public Storage and I highly recommend it for anyone's storage needs.
It has good customer service
Is very help full service for samra thank u
Samra was awesome I have schudel for vacate and I forgot she kept calling me till I have response to her it's very nice espicely her customer service.
Great customer service
Samra is very friendly and helpful
I was here at 21401 samra was very nice and very helpfull she explain me very good.
Very nice location, pricing and staff. Samra is very helpful and always there to answer my questions. Would recommend to anyone looking for storage space.
Great customer service.
Clean and secure units. Thanks Muhammad for the discount on the boxes we bought. Great deals
Parece un lugar adecuado para dejar los muebles y objetos del hogar. Aún no lo utilicé, les cuento luego
After just having a horrible experience at another location with an employee, Keisha provided me an excellent service. Her ability to steer my anger to laughs in minutes.Incredible. She makes everyone feel like family that comes into those doors/gate. Thank you Keisha!!!!!!!!, you have an amazing personality.
Excellent customer service with the property manager Keisha. I will definitely recommend this location to anyone. She was wonderful and polite and awesome
Keisha was awesome! She was very helpful and accommodating from the get go. She picked out a convenient and sizable storage unit for us at an unbeatable price (first month free)! Keisha was very professional and personable, and we just had an overall excellent experience, thanks to her.
Keisha has been very helpful from the get go. She made the experience for me and followed up with the phone call to make sure that I was taken of in regards to putting my things in storage. I appreciate the great customer service she provides! If you need storage needs in Annandale, I highly recommend you work with Keisha!
I had the best experience with Keisha. She is an excellent communicator with the best customer service. I needed a space to store my belongings for some period as I sold my property. She made this process so easy and stress free. I highly recommend this location.
Excellent customers service from keisha
Keisha was A+ with customer service, very helpful with which size unit I should get and suggestions I should do with my belongings
Highly recommend this location ... I needed specific storage for a specific amount of time and Keisha made it happen! Excellent customer service ... and most of all, INTEGRITY! Thanks, Keisha!
Stopped by looking for storage. Keisha the manager was fantastic. She showed me a 5x5 unit. I was extremely impressed with Keisha however the building was too hot for me. She took the time to look at other properties and found me a unit at General Washington. I would of loved to rent with her due to her custom service. PS is very lucky to have someone like her. Very impressed with her.
Good Custmer Service superb woman I love this location she is awesome
Keisha Johnson, who is the property manager at this Public Storage location. She is AWESOME!! She is helpful and friendly and cares about each person who stores at her location. She takes care to remember all of her customers' names. When an issue arose in my unit, Keisha showed genuine concern and helped me at every step of the process to address the issue. She went above and beyond her duties, with excellent customer service.
This is my second time using a Public Storage facility, and I've had good experiences both times. I came in planning to rent a medium size unit but when they asked what I would be storing, they told me I wouldn't need such a large unit and helpfully guided me to one that would meet my needs for a cheaper price. The property is clean and my boxes seem to be bug-free, after having had them home for a week now. I would use this facility again if I ever need to store more of my belongings.
This Public Storage was excellent in handling our storage needs. Keisha was very friendly, nice and helpful in both moving in and moving out transactions. This facility fit our need for storage well and I would definitely recommend!!
Great location to store our items. Keisha was very helpful and polite. Great customer service, thank you!!!
Highly recommend! Ask for Keisha.....she knows the business and is so very helpful. Outstanding customer service.....FIVE STARS all the way!!!
Keisha the manager was absolutely outstanding to work with. Superb customer service!
Keisha is now my mother's personal hero & therapist. She went way way beyond what anyone in customer service would have done, showing us all of our different storage options and really taking her time explaining the best options for our budget. We spent close to an hour at this location discussing storage needs & personal anecdotes. We will definitely be back if we need storage help in the future (or quite honestly just to say hi) and will be recommending everyone we know to go to her for their storage needs. Thank you Keisha, my mother has literally not stopped raving about you! :)
Outstanding customer service from Keisha. She provided all the information I would need about renting a unit up front, answered all my questions and kept me updated when a recommended unit immediately became available. She made the process extremely easy and still checks in every once in a while to make sure everything is OK.
Keisha makes this place! She's an absolute pearl! Sweet, helpful, funny, and very informative. The state of the facility speaks to her as well- she certainly seems on top of things there, and she keeps it in good shape! If you want a good experience, don't go anywhere else. Go to Keisha!
Keisha was wonderful putting me at ease during this new storaging process. She has outstanding customer service skills. She patiently and competently explained and showed me the facilities and my options. She is a star. Thank you again, Keisha.
Perfect help from Keisha when me and my friend had to have a last minute move and needed storage for a just a little while. Great recommending on which size and gave best pricing on just what we needed. Definate recommending to anyone who needed something like this
Keisha is always looking out for her customers and goes above and beyond for everything I need!
Keisha was tremendously helpful and I recommend doing business with her. She's the nicest person I think I've met in Annandale so far. Taylor
Good place to store things. A little run down though
Just rented a unit Keisha was very helpful. Recommend to people I know looking for storage. Very nice to me.
Keisha was very very helpful and was a lot of help in my decision to use this facility. Awesome experience
Major thanks to Keisha for helping our move swift and easy. She is the best and most understanding. Ask for her!
Keisha Johnson was amazing , best costumer service I received ! You have a rockstar ;)
스토리지가 다 똑같지요.. 그냥 흔한 스토리지입니다.
Keisha is very polite and helpful. She is funny...kept me laughing.
Keisha is the best
Came by to get some information for a future move and to get some moving supplies and was blown away by the exceptional service I received. The manger, Keisha was EXTREMELY helpful and POLITE , and even helped me put all the supplies I bought in my car! nice to see there are still people who take pride in their job to provide quality customer service
I came over the weekend to get some boxes and Keisha was a great help and she has been a big help in the past when I need a space to rent.
I've been dealing with Keisha off and on for years. Whether I've had to store business or personal, she's gone out of her way to make sure I received exactly what I need. I highly recommend the location as it is incredibly convenient and the customer service has never been subpar. I've had multiple people rent there strictly for the service given by Keisha. Also, the property has received some exterior work recently (paving, painting, etc.) Its nice to see the property being well maintained as usual. Regards, Loyal Customer.
Keisha was instrumental in helping me with a bad movers contract from out of state. Because of her help- I was able to get my things and stow them safely in a short period of time. Keisha for above and beyond - I highly recommend working with her!!
Keisha has been a joy to work with. I highly recommend this facility due to her customer service. very friendly always willing to help out.
keisha was very nice and helpful in my time of need great service
I came in my fiancee and I was extremely impressed by Keisha. She was very helpful and hospitable. Keisha bent over backwards to help us. I love this place and highly recommend it.
Keisha is an amazing woman! I went into the facility with multiple needs and she was very accommodating for all of them. She was very personable and made me feel like my opinion was valued. I will definitely recommend this location to my friends! Give this woman a raise -- she deals with so much! She deserves it! Thanks for everything, Keisha! :)
I have been a tenant for a few months now and Keisha has been wonderful to work with. Anything I have needed she has been there to help me. She gives great customer service to everyone I have seen her interact with. Thank you Keisha for being so nice.
Gupta was a great help, this is a fantastic self-storage facility.
Keisha was very helpful, very good experience. 5 star service, thank you.
Keisha was wonderful, very helpful, really knowledgable of the business. I will highly recommend this facility due to her customer service. Deserves way more stars than 5.
Keisha J. was extremely helpful and accommodating. She went above and beyond helping us find the right unit to suit our needs. She even offered assistance when we were unloading. We had a great experience setting up our storage unit. We are confident that our personal belongings are in great hands. We will definitely use this storage unit again in the future if need be-we will also be recommending this storage location to anyone who is need of a storage unit.
Very courtrous and very aware of your needs and very helpful
Keisha was fantastic - the kind of person I'd want helping my mother or loved one with anything but storage in particular!
Keisha was very helpful in selecting the right packing material for our move. Very polite and knowledgeable
Public storage on on Backlick road is amazing !!! My experience was good from the start to finish!! Keisha helped us through out the way and was always there. I would come back here and recommend her and public storage to anyone.
Keisha and Teresa have been wonderful to work with. They both have great customer service.
Keisha Johnson (Property Mgr) is extremely helpful. She's happy to help and has customer service/support. She's the best!
Keisha was very helpful. The facility is very clean. Very friendly and helpful.
Keisha was a huge help for me and my family. She was extremely helpful and very kind. By far the best storage I've ever been to. Truely 2 thumbs up!!
Keisha and the crew are great and are willing to help all the time. The grounds are very convenient and the quality of the units is spectacular.
I needed a storage bin really fast and Keisha Johnson was amazing to get me in in time to store my things. I highly recommend this place and make sure you ask for Keisha because she will take great care of you!
Property manager, Keisha Johnson, was incredibly friendly and helpful. She helped us choose the right size unit for our storage needs.
So far this is the best storage place I moved in. The lady by the name of Keisha was truly a big time help. The lady know how to deal with her customers. I will highly suggest that if anybody needs a storage place close to this public storage simply close your eyes and go for it.
Keisha has been very helpful with any questions or concerns I may have. She is an amazing manager. Company should be very grateful to have someone like her.
I am a current tenant Keisha the property manager has been extremely helpful. She always comes out to talk to me to make sure everything is ok. Very pleasant person. Highly recommend her. She is a huge asset to Public Storage.
Public storage is great and Keisha the property manager is always so helpful and she's awesome!
Researched around and this public storage location offered the lowest price for the most. I got my bang for my buck and would come back. Not too far from the hwy
Keisha was very helpful. Nicest person around .
Teresa is awesome to work with!!!! Reasonable prices and great location.
Keisha and Teresa were friendly and informative. They never hesitate to help.
I wanted to leave a quick review of the extremely positive experience I have had with this Public Storage location. Keisha and her team are very professional and wonderful to work with. They helped me out with storage and great service in a couple of emergency situations. They went above and beyond and that is hard to find these days!
I have used Public Storage for more than 12 years and I have never had a bad experience with them. My things are at another site, but I pay my bill at the Blacklick Rd. store and Keisha has always been friendly and helpful for whatever I needed. My possessions have been secure at Public Storage.
Ms. Keisha Johnson was very helpful in selecting a storage unit. She showed me a number of units and I have been very happy with the one I picked. Also, she was able to provide mw with boxes, moisture absorbent crystals and other items that I needed. Ms. Johnson was very professional and pleasant to work with. I appreciate her help very much. Ann Kilian
Stopped by looking for packing supplies and Keisha the manager was so helpful. She gave me all kinds of advice on what I would be needing to pack my belongings properly. I want to thank her for all.of her help. Also was very happy that she took the time and didn't push me out the door. That has happened many times to me. She is an extreme asset.to your company. Thanks again Keisha I will be back.
Keisha who manages this facility has been extremely helpful in getting me the right sized unit on short notice. She has had lots of good advice and the property is well-maintained. I would definitely recommend this Public Storage to anyone, and if after I am done storing my stuff here for now I need to store things in the future, will gladly consider coming back here.
Kiesha has great customer service and a smile
Keisha Johnson is the best Storage Manager I have ever experience. Why? Because she genuinely took the time to provide me with the best storage I needed for my business needs. She provided me with the correct size boxes I needed to store my merchandise properly without it getting damage. She always follow up on messages whenever I have questions regarding pricing or upgrading to a larger space. Ms Johnson is a true asset to the Public Storage Corporation and quite frankly she is the only reason I have continued to do business at the Backlick location. I am a retired disabled veteran and do not have time inaccurate information. Keisha makes sure I am well informed on all aspects of my storage need. I would highly recommend this particular location to all my military and government civilian contractors. Thanks for all you do Keisha.
Thank you Keisha for making an extremely stressful time in my life easier.
Keisha Johnson is always super helpful - definitely check in with her, she will steer you right.
The site manager, Keisha, provided perfect service helping my organization find the appropriate storage space at the right price. Her personal service, attitude and commitment to the company and the client was superb. She helped me get the space as well as storage materials needed to move our things from multiple member's garages to a centralized facility.
Keisha was a wonderful person. She helped explain everything to me. She was very patient and very professional officer. Thank you
I rented a unit from keisha today loved her :-) she was great and very helpful
I came by to check out the place and keisha was very helpful in give info. On moving stuff and great rates too!
Keisha Johnson was simply amazing! Thank you for the great service. Will definitely recommend this place to my family and friends.
I am getting ready to move into a new house and Keisha helped be gather all the packing supplies I needed to make our move as smooth as possible!
This place is awesome . and costumer service was Great .and ( Keisha) Front desk was so nice . and so professional . thank you
Keisha is a gem. She's very accommodating and knows her stuff. I've never met someone so personable. She's an excellent representation of this company. Definitely would give her more than 5 stars if I could. I recommend this location just for the customer service alone. Thank you my husband and I are very pleased!
Keisha is very knowledgable as well as professional when it comes to renting a unit. Definitely consult with her before renting so she may guide you accordingly!
keisha was very helpful in assisting me with setting up my storage unit. she is friendly, patient and very professional.
I accidently ordered the wrong size at another public storage and was directed to come to the one off Backlick because they had the size and price I wanted. As soon as I got their Keisha was already expecting me, and she made the process so easy as I was already stressing out. I left the facility to start moving things in and when I came back she recognized my car and told me she had left me a cart by the elevator. I'm extremely pleased with the service I recieved from Keisha and I am glad that I chose this facility.
Keisha Johnson is the best! She is most helpful when needed, very professional all of the time, and always has the appropriate answer for any questions on moving in/out, storage, payments, and company policy. To all of that you can add empathy and consideration for her tenants. Keisha would make a great neighbor.
Was able to reserve the unit for the next day and everything was in order when I arrived. Keisha was incredibly helpful and made renting a unit an easy and painless experience.
We are back with Public Storage on Backlick Road for the third time! We would not have come back if we weren't over 100% satisfied. Each time, Keisha found the right storage room for our needs. This Public Storage facility is for you if you are looking for a friendly and knowledgeable staff; a facility that is affordable and provides you comfort in knowing that your valuables are safe and sound.
Very clean, fast service. The entire process was very smooth. Keisha, the manager, was very good at responding quickly to my reservation and walking me through everything. I am a recent college grad who needed to store some dorm furniture while I transition into my full-time job so this option and location was perfect for me. Great service all around!
Keisha has been phenomenal to work with! I had a short-term rental need and she was extremely helpful in helping me figure out the unit I would need and helped me to plan a seamless move-in. I would highly recommend this self-storage facility!
I went in to purchase some boxes and tape for move and Kisha was very helpful. She help me pick out the right size boxes for the move for a kitchen and other rooms. I could tell by talking to her that she knew everything about the storage and moving business. I would like just to take this time to think he should personally thank you very much
I recommend this place especially for those who use the Public Storage for the first time. The store manager Keisha was very kind in explaining every little details that you need to know.
Keisha has been such a pleasure to work with. She was very accommodating with my move, gave me healed up advice and really worked with me to save money. I appreciate her professionalism and care.
The best experience as a customer I've ever had Keisha and Theresa know what they are doing and are not going to try and scam you they actually care about saving you money and making sure you are happy and getting the best deal possible
Keisha was extremely helpful to me and went out of her way to find and get me the type of boxes I needed for my move. I would definitely recommend this storage facility.
Wonderful customer service from Theresa! She got us all of the packing supplies we needed and helped us to find the best storage container for our needs. We would highly recommend using this facility.
I have been a tenant at this location for over 2 years now. Keisha the property manager has always been very helpful. She will go above and beyond to help you with your storage needs. Not to long ago I needed the bulb replaced in my unit and she did it for me right away. I would highly recommend this location. She gives great customer service.
Keisha was very helpful with everything I needed to know about the storage unit. I am selling my home and want to pack up some things before I start to show the property. She showed me all of the packing supplies that I will need for my move. I can't recommend her highly enough! Fred
Went in for moving supplies on Monday. Keisha was wonderful in helping my grandmother with packing tips. I was very impressed with her customer service. She listened to my grandmother and made great suggestions in packing especially her glassware. She also insisted on helping us get things to the car. Thank you for your great customer service. I'm sure we will be back for more.
I've been a client for about 10 months, and every interaction I've had with Keisha, the property manager (and there have been several), has been wonderful and extremely helpful. She is obviously beyond knowledgable about the products and services, as she's worked here for several years. What is truly unexpected, is that although she's been with this company for so long, she is not the least bit complacent. She is proactively helpful, which I found very surprising. She is also very personable and oftentimes greets you when you are there to just get in and out of your unit. I was going to get an additional unit when my 10x10 was no longer sufficient, but she stopped me and explained that I should just get a 10x30, as it was so much more cost-efficient. She didn't have to do that, but she did. I really appreciated it. If it's a convenient location for your storage needs, I highly recommend renting here.
My parents and I truly enjoyed having our stuff stored in this Public Storage on Backlic Road. We didn't have any issues with our storage unit the whole year and and some months. Ms. Keisha, the property manager was so awsome to my dad and I and made us feel very welcomed and secure about our stuff being stored at this location. Overall, I give Keisha five stars as well as Backlic Road Public Storage. Leroy & Jasmine Jackson
Keisha and Teresa helps me out during the service
I needed some moving supplies a few weeks ago. Keisha the property manager was a huge help in helping me with the items I would need. I had no idea where to even start. If not for her I'm not sure I would of been able to get everything packed properly. Thanks Keisha for all your help. I will recommend all of my friends to this location for any storage or packing needs.
When my automated account was late, due to the end of February falling on a Saturday; Keisha contacted me and suggested a way to make the payment before the due date. That way I avoided a $32 late fee. Since Keisha was not working when the automated payment would come into that office, she also informed Teresa, who was working that day, what the situation was with my payments and what should be done to make everything correct for the month. Teresa did exactly as requested. NO PROBLEM!!! I was very happy and relieved that everything worked out just right. They made a GREAT TEAM!!!
I recently stopped by this location to get prices on storage and purchase some packing supplies. The best customer service ever!!
wonderful experience! this was my very first time renting storage unit and Kisha took time to explain one thing by one thing! Thank you!!
Just moved to town and needed a place to store my car. Never dealt with Public Storage before, but Keisha was very warm and helpful. Fast, easy, and straight forward experience.
I only needed a unit for a short period. Keisha, the manager, made the process really simple. If I need a unit in the future, I will definitely go back.
KEISHA JOHNSON IS REALLY GREAT. SHE WAS SO HELPFUL . COULD NOT HAVE BEEN NICER. BECAUSE OF HER I WILL BE USING YOUR PROPERTY AGAIN. LINDA
best and friendly enviroment. thanks to Keisha i have exactly what i need. looking forward to working with you more. thankz so much for your wonderful customer service
I have nothing but good words, the lady KISHA was really friendly and was a big help. she know her job good. it wont be wrong to say that Public Storage it self is lucky to have someone like KISHA working for them.
Really great service!
Very clean and friendly environment. My mom was moving and we wanted to store a few things for a bit. Kiesha was very helpful with boxes and suggestions on how to pack some of our more fragile items. Thank you for putting our worries at ease.
Keisha is the best. I like the presentation. I will recommend it to my friends.
Absolutely excellent location with the most incredible staff I have ever dealt with. Keisha at the front counter was head and shoulders above the rest when it comes to customer service and the facilities were clean, easy to use, and very secure. I would certainly recommend this Public Storage to anyone needing a little extra space for their belongings.
Storage area was clean and well - secured. Customer focused manager who ensures that you and your property are treated well. I've used this location 3 times and would (and have) highly recommend it.
I found this place after visiting many storages. Keisha was incredibly helpfull and professional. I would strongly recomend this place.
Great experience from start to finish. Keisha, the property manager, was outstanding! I would highly recommend that you use this location. The storage units are kept very clean and they're easy access.
Met with Keisha to open a 2nd storage. She was extremely friendly and when I mentioned to her that I needed to rearrange the current storage so that the space is used up better, she lent me a ladder so that I could put the boxes and stuff up higher and not waste space. Two hours later, the first storage got more available space and now I can put more stuff in it!!! I also worked with Mr. Canh Nguyen to open a 15x20 storage. Canh was extremely helpful in helping me out and telling me what to do. He also helped me signed up for auto-pay which helps prevent any screw up (and nasty fee) in case I miss my payment. Thanks!!!
Keisha did an amazing job explaining everything, helping set up with auto pay, and getting me the storage space I needed. Will definitely continue to use and refer to this location in the future.
The best experience I've ever had with a storage rental. Keisha saved the day for me. After a very frustrating morning when another storage company that lost my reservation, I was desperate to say the least. I stopped by public storage in hopes that they would have a unit I could rent that same day. Keisha was more than helpful explaining everything in detail and helping me determine the size for my needs. She then showed me the unit and explained all of the details about the facility, hours, terms, and other helpful details. Keisha is an asset to your organization and I would recommend this facility to anyone without reservation. Thank you Keisha, you really saved the day for me.
The customer service at this storage facility is amazing. The Property Manager, Keisha, was beyond helpful when I rented storage and has continued to be my "go to" person when I am in need of boxes and other storage/moving merchandise. She is dedicated, polite, and always professional. If I need storage in the future I am sure to return to this property, even if it's a few extra miles from my home.
Keisha is AWESOME!! Theres little more to say really. SHe is about the most pleasant storage operator/manager I have ever met. Easy in and out and made the stressful experience of moving non existent.
I needed some boxes for general storage, thought I would just grab a few and be out the door, Keisha had got the best when it comes to knowing what people need. She was so friendly and knowledgeable. If I need more boxes, I know where I am going. thanks!
had an emergency one day and this storage place was very helpful, especially Keisha who was in charge that day, she was very helpful getting me the exact unit I needed at the time, if it wasn't for her I wouldn't know where to take my belongings. I would definitely recommend everyone to use this facility due to my experience with Keisha the property manager. :-)
I been renting for 6month and the service is wonderful. Everyone is great and very helpful. Is always good to see a smiling face when you walk in.
I have rented since 2012. The Property Manager, Keisha, was very nice and helpful with the rental and all the supplies I needed. She always waves or comes out when I enter the facility and asks if I need anything and that everything is ok. I would definitely recommend the facility because of Keisha.
I have rented at this location for over 4 years. My experience has been nothing but the best. Keisha, the property manager, is awesome. She is always ready and willing to help in any way she can. If you want peace of mind for your belongings, rent here.
I have been a tenant at this location for almost 2 years now and the service that I have received by.Keisha has been excellent. She is very professional and polite. I would recommend this location to anyone.due to the customer service she gives.
Jacintha give excellent customer service. Very patient. I dont speak very well english and she take her time with me.
Keisha Johnson is the property manager here and she is wonderful. She has always been helpful in finding the exact unit that suits my needs ( I have rented 3 different times from her). This facility is always clean, well lit and feels safe and secure. Keisha has always added a personal touch to everyone she helps, this is a great place to rent from. Thanks for everything Keisha.
Keisha the property manager was very helpful with me purchasing packing supplies and was very knowlagable about the supplies I needed as long with helping me find a moving truck at the last minute on a saturday. I would recommend anyone to her as she has a great personality. I also rented storage from here several years back and she just as helpful back then as well.
Went to rent a space and Keisha helped me. She was kind, efficient, knows all her job and explained to me everything. I was very pleased and comfortable with Keisha. She indeed took her time to make me feel welcome. Thank you Keisha, you are wonderful!!!
Great location and staff. Especially Keisha
I used this Storage Facility 20 or so years ago and at that time it was clean, well-lit and well managed. I came back to this particular facility because of the Property Resident Manager who I recalled being very helpful, professional, and friendly. I had a number of local Public Storage sites to chose from but the fact that Keisha Johnson was still at this site, sealed the deal for me. Keisha is a wonderful customer service person who is a true professional. Regarding the facility and such, I will check in again and remark on cleanliness, etc. at that time. Wayne Gatewood USMC (Ret)
excellent service from kiesha and teresa.
Although I didn't end up needing a storage unit after all Keisha the Property Manager was amazing. She had all the answers to the questions I had. I ended up moving to Miami, Florida and Keisha was able to give me great tips on packing my things up for the move. She also helped me get a one way truck to Miami. With the information she provided with me with as far as packing my things I was able to get a smaller truck to make my move with which saved me hundreds of dollars, I never would of thought of the ideas she gave me on how to break things down such as my dining room table I would never have thought to take the legs off of it. She told me packing a truck was like playing tetris and she was so right on that one. I was able to use every inch in the truck that I rented. She was also very helpful in saving me money on the packing supplies I needed. If I ever do return to VA and need a unit she would be the only person I would go to. She is very professional and will answer all and any questions you have. I hope you know what a great manager you have at this facility. She is definitely an asset to your company. I will recommend this facility to my friends in VA if they ever need storage or packing supplies. Keisha if you see this thanks again for all of your help you were awesome.
Keisha Johnson is wonderful!! Her property is clean and she is always super helpful. Whatever your packing and storage needs, Keisha has a quick, friendly solution. I've recommended her property to several of my friends and will continue to do so.
Keisha Johnson was awesome, extremely helpful and full of information. Certainly the best storage rental experience I've ever had!
Kiesha is awesome and I would recommend this facility to anyone.
Friendly, helpful service. Policies explained fully. A clean, well-lit facility, very accessible.
I rented for 8 years, and my experience was stress free, I travel quite a bit, and I always got a friendly personal reminder if I happen 2 b late with my rent. The manager was always professional, and easy to talk to.