Neadea was amazing, she made my transition very smooth! Great customer service!!!
It’s been a pleasure working with Malik on my storage needs. What a wonderful employee for your company . Highly recommend
Malik, at the 2818 Merrilee Dr, Fairfax, VA 22031 location was awesome. He explained everything until I understood the breakdown of how the charges were set up because there was a slight issue with my reservation. Wonderful guy, usually self storage places suck in customer service.
Maleik did a good job in assisting me with my move in
Malik helped me with my rental
The automated system wasn’t working for me so it was great to have Tom help me in person to get me in the unit.
10/10 would recommend property manager did a good job in assisting me
Maleik was very helpful in the entire process.
Great Employee 10/10
Thomas is a great and welcome addition. Thank you for your professionalism.
this new person name tom is a great person literally great help and patient and very supportive and calm and literally a great person overall and as getting started in the job he is doing amazing and recommend getting service from him !
Francine was extremely helpful and patient with my family and I. Thank you again for everything 😊
My family has used this location for our stores needs on different occasions and Francine has always been wonderful to work with
James has great customer service. He was very detailed when explaining the process of renting a storage. It was my first time renting a storage and James was patient with me which I very much appreciate. Thank you James!
The facility is always very clean and the staff is very friendly. Neada in particular has been very helpful recently and was able to get me a nice rate change.
Great service!!! Highly recommend! Very clean smells amazing for a storage unit surprisingly. Management friendly and well groomed. I recommend this storage facility. One of the cleanest storages I’ve ever been to!!!!!
James was very friendly, helpful, attentive and went out of his way to ensure I received the information I needed.
Very big and reasonably priced units. I think its unbeatable. And the staff were very helpful to us during the move ( Thank you Francine).
its very wonderful to get good and clear customer service that makes you feel that you are in the right place. I think I will advise my acquaintances to choose this site. I also wanna thank Francine she was very nice and helpful.
Great location - customer service is amazing!!!
Very clean and spacious units for my big furniture. This place was right on time because I’m in the middle of bad split and needed somewhere to host my belongings until I move again. Staff were very welcoming and pleasant as well! Highly recommend 10/10
Do recommend excellent customer service
Francine gave great customer Thanks for your help
Very professional person and super helpful
James made my move in experience seamless! He was extremely knowledgeable, helpful, professional & friendly. I will definitely recommend this location to anyone needing storage. Thanks again!
Awesome experience here. Francine is always incredibly nice and goes above and beyond.
Francine was so helpful despite having to manage two properties. Moving would have been a lot harder without her
I want to extend my sincere gratitude to Francine at Public Storage for her incredible support and understanding. Her empathetic approach and willingness to go the extra mile to accommodate my unique storage needs were truly commendable. The level of customer service provided by Francine was beyond my expectations and her helpful and friendly demeanor made a significant difference. I highly recommend this location for anyone in need of reliable and customer-focused storage services. Thank you, Francine, for making my experience so positive!
Great customer service and clean facility
Mr. Mohammad is a very nice helpful guy. He greeted me and facilitated all the information i needed. He showed me various options they have with different sizes and managed to help me with my reservation as i had difficulties in making the reservation. God bless this man who dedicates his time and effort to help customers of public storage.
James was the most polite person I’ve ever meant, he was also really helpful and knowledgeable in assisting me with information needed in my upcoming storage selection.
This young man provided excellent customer service, had a tidy unit, and was very helpful. I'm delighted to tell that when I needed aid, I was handled in a way that everyone wishes they had. James Cypress, I'm very grateful for you.
I always find Francine as
professional, friendly and helpful
Francine has been the person on duty for the last few times when I have come in person to public storage
I have found public storage personnel to want to be helpful to their client
This facility was very very clean staff was very respectful and helpful I would tell everyone to go to that location
My experience here was nothing but amazing. The customer service top notch.
Update, 2 up to 4 stars: One of the managers or employees at the site called me. Francine, I believe. Seems she is doing damage control, and is doing a good job, too. She addressed all of my issues below. She put in a request to IT to look at the app issue. I received a reset PW for the app, and actually just added my original PW. App seems to be working again. Glad she called.
The app to open the gates and manage your account has not been working for weeks. Yesterday the gates weren't working so they had one permanently open. There is hardly anyone in the office or on site because they are often at other locations. Short-staffed apparently, but there is never a note on the door as to when they will be back. So you have to call up the main PS number and deal with prompts and someone who is another state and cannot really help you with anything on-site.
CUSTOMER SERVICE IS AMAZING,& THE FACILITY IS CLEAN
Very professional and will definitely recommend.
clean and friendly staff.
made my experience smooth and fast.
The customer service here is excellent. The staff was very helpful and fast. I will be coming back to this location.
I had a great experience amazing customer service and a very good overall environment! Would recommend 100
Francine is amazing! She is friendly, helpful, and truly knowledgeable. Our interaction was the most positive and satisfying I've ever had with PS.
Let me start by saying this was the easiest process I’ve ever had dealing with the Storage. Francine was very respectful, knowledgeable, pleasant, professional, and very easy to talk to. I normally use U-Haul storage but since she was so Pleasant Public storage is my new home. I will also tell my friends and family members to come to public storage as well because of Francine. Once again thank you so much Francine and if I could I would give you 10 stars. And if the boss is reading this please give her a raise!
Very well mannered man … very knowledgeable … James treated me very well and instructed me for everything..
Thank GOD for his service for me
Nice and celan good price and good customer service.
Francine has excellent customer service…Thanks for assisting me
Excellent service from James
Wow! Was blown away from the customer service at this place.I highly recommend this location. Thanks for making my stay an easy stay,
I WENT TO INQUIRE ABOUT A 2 STORAGE UNITS AND JAMES WAS A HUGEEE HELP FOR ME. I WILL HIGHLY RECOMMEND NOT ONLY JAMES BUT THIS FACILITY. IT WAS CLEAN AND HE WAS VERY PROFESSIONAL! IF I COULD GIVE MORE STARS I WOULD
I normally don't do reviews but after the great experience I just had with James I am not stress free. This is my first time using public storage and I look forward to it.
Great customer services and clean property
Just got excellent service opening an account from James at public storage. Very organized company!
James has wonderful customer service, he is very professional he was able to answer all the questions I needed help answering. I would highly recommend this place.
10/10
James was very helpful, He handled my issue very quickly. I will definitely recommend this storage place
Excellent service. James was very helpful. The space was just what we needed.
James was a very good helpful person very kind. Would recommend this public storage to everyone. Good customer service
Highly recommend ! This location was vey clean and well kept. James was extremely knowledgeable and provided professional customer service. James showed a genuine interest in the customers and their units. Thank you
James is a excellent worker he help a lot
Easy process reserving the unit, James was awesome and he helped me set up a unit for my in-laws.
James helped me downsize my storage unit as my needs changed and saved me a ton of money. He got me squared away really fast and answered all of my questions easily. I highly recommend going to this Public Storage
James was helpful, patient , and extremely knowledgeable .
Lovely gentleman, James, made it effortless and pleasant!
James is a helpful and efficient property manager. I had multiple changes to make with multiple units. James was able to come up with a solution that worked out perfectly. Thank you Sir.
James was great on customer service. Quick, clear and easy discussion. Great location.
Excellent service in getting a light repaired in the unit. Great location and the app works great to get in and out of the property easily without a key.
Very clean spaces and friendly front desk. But if you remain in your unit for an extended period ( not even half hour) the lights will shut off and you have to go out into the hall to motion to the light sensor to turn lights back on, so be careful if you are high up in your unit. It’s pitch dark
New update - I got an additional temporary unit 11/13/22 and Pari assisted. She’s great, very helpful and has a “can do” attitude. She got me the maximum discount rate (verified). Older review - great location, easy access, not unreasonable rates, and excellent people (especially like Archelle, Francine, et al) all make this a good experience. they're easy to work with and responsive. I would highly recommend. It’s right across from Home Depot and right near the main regional Post Office so I know a lot of Amazon, Etsy, and EBay businesses use this location for their climate controlled spaces (they have BOTH kinds and I have digital temp and humidity trackers on and they keep it right where it should be). They’re also updating the place with clearer signage, etc. Long term user at this location.
Pari helped me in terms of figuring out the situation which I had in the storage. She is an amazing person and followed all my request throughout the process, she is a must go person.
James was very helpful in getting me situated. He helped me get into the gate after I overlooked a digit in the gate code and made the process of returning the provided lock and waiving the 3rd party insurance coverage a breeze.
Excellent service by Pari!
James did great job… He wait after hours working hours to show me unit,he transfer credits from my previous unit to something bigger,he offered to help me move staff… I wish all businesses have representives like James… Exceptional customer service!
James is the best, helped us get what we needed with minimal fuss.
Pari was very helpful and represented the company professionally.
I was so overwhelmed after looking for a storage space after moving. I need some information and Pari was very kind and helpful from answering my questions efficiently to helping me with some of my items she was very polite. The location is well kept Thank you again
Hello,
Just wanted to share my wonderful experience I had at this particular Public Storage. I went to my unit and broke my lock from sliding my door up. I proceeded to the front desk where I greeted by Makajah. He handled the situation professionally and was very hospitabe. I highly recommend this storage unit. Public Storage is lucky to have a employee like Makajah. Great Job!
I am a customer at Lee Hwy. THERE IS NEVER ANYONE IN THE OFFICE! The kiosk did not drop me a lock and I was charged. I called Merrilee Drive for assistance. The person in the office told me they would be willing to assist me if I came in. Pari immediately helped with my problem, and my issue was resolved. She was very polite and willing to answer all my questions.
Great customer service !!! pari was very professional and knowledgeable even after stating she new a employee also loved how my storage unit was clean and accessible making things so convenient for me due to my disability great job will definitely be returning
Thank you for the fast and efficient service. I had some questions regarding the space and pricing after speaking to Pari she was able to explain everything her personality was outstanding. Very knowledgeable staff.
The service was excellent . The technician answered all my questions and addressed my concerns.
Makajah is very helpful! He greeted me, directed me to my storage unit and provided with the assistance that I needed. If you are looking for a storage facility, Public Storage is the place to go!
I had the pleasure of being assisted by a young lady by the name of Francine. She was very polite and informative needless to say because of her customer service alone this location will definitely be my go to for sure.
Omg this location is so professional when it comes to customer service. The young lady Francine was so helpful and knowledgeable. If you need help she’s the one!
Excellent customer service. Makajah answered all my questions and concerns regarding my move.
Makajah was very patient and professional while I was visiting the store/property. His customer service was awesome!!! Thanks Makajah again!
I would like to thank Makajah for helping me secure my new unit and parking space very helpful thanks Mr Brown
I want to thank Makajah for all of his hardwork i would like to thank makajah for pointing me to the right location. I wish i could store in VA but I’ll be storing in MD but thanks Makajah for all of your help…
I wanna thank Makajah for all of his help that’s a lot will be storing next month and the boxes came in hand
Great Storage. Service is outstanding . Managers are very helpful if you need anything from them. Rooms/storages are clean and easy accessible.
Makajah Brown displayed excellent customer service. I needed a bigger storage unit because I had just moved to Fairfax and this Public Storage was close to my new residence. I had some questions and I talked to the manager Makajah. He answered all my questions, And was very polite and professional. By being Willing to talk and help me out has made this transitional move very smooth for me. If you need storage and you live in Fairfax, this is an awesome store that will give you a great and satisfying customer experience.
Keisha was fast and friendly, a good face for your business
Thanks Makajah for making my experience great I will be back
Makajah Brown went above and beyond the scope of work to get the job done. He was very professional and knowledgeable and had great customer service!