Public Storage Self-Storage Units at 2818 Merrilee Drive, Fairfax, VA

Great and quick!

I always find Francine as professional, friendly and helpful Francine has been the person on duty for the last few times when I have come in person to public storage I have found public storage personnel to want to be helpful to their client

My experience here was nothing but amazing. The customer service top notch.

This facility was very very clean staff was very respectful and helpful I would tell everyone to go to that location

Update, 2 up to 4 stars: One of the managers or employees at the site called me. Francine, I believe. Seems she is doing damage control, and is doing a good job, too. She addressed all of my issues below. She put in a request to IT to look at the app issue. I received a reset PW for the app, and actually just added my original PW. App seems to be working again. Glad she called. The app to open the gates and manage your account has not been working for weeks. Yesterday the gates weren't working so they had one permanently open. There is hardly anyone in the office or on site because they are often at other locations. Short-staffed apparently, but there is never a note on the door as to when they will be back. So you have to call up the main PS number and deal with prompts and someone who is another state and cannot really help you with anything on-site.

CUSTOMER SERVICE IS AMAZING,& THE FACILITY IS CLEAN

The customer service here is excellent. The staff was very helpful and fast. I will be coming back to this location.

clean and friendly staff. made my experience smooth and fast.

Very professional and will definitely recommend.

I had a great experience amazing customer service and a very good overall environment! Would recommend 100

Francine is amazing! She is friendly, helpful, and truly knowledgeable. Our interaction was the most positive and satisfying I've ever had with PS.

Let me start by saying this was the easiest process I’ve ever had dealing with the Storage. Francine was very respectful, knowledgeable, pleasant, professional, and very easy to talk to. I normally use U-Haul storage but since she was so Pleasant Public storage is my new home. I will also tell my friends and family members to come to public storage as well because of Francine. Once again thank you so much Francine and if I could I would give you 10 stars. And if the boss is reading this please give her a raise!

Very well mannered man … very knowledgeable … James treated me very well and instructed me for everything.. Thank GOD for his service for me

Nice and celan good price and good customer service.

Very clean location .

Francine has excellent customer service…Thanks for assisting me

I started paying $79 a month for a small unit. Now up t almost $300. Leaving at the end of May.

Wow! Was blown away from the customer service at this place.I highly recommend this location. Thanks for making my stay an easy stay,

Excellent service from James

I WENT TO INQUIRE ABOUT A 2 STORAGE UNITS AND JAMES WAS A HUGEEE HELP FOR ME. I WILL HIGHLY RECOMMEND NOT ONLY JAMES BUT THIS FACILITY. IT WAS CLEAN AND HE WAS VERY PROFESSIONAL! IF I COULD GIVE MORE STARS I WOULD

I normally don't do reviews but after the great experience I just had with James I am not stress free. This is my first time using public storage and I look forward to it.

Unreliable & very stingy!! They just care about money, not customer satisfaction 👎🏻

Great customer services and clean property

James has wonderful customer service, he is very professional he was able to answer all the questions I needed help answering. I would highly recommend this place. 10/10

Just got excellent service opening an account from James at public storage. Very organized company!

James was very helpful, He handled my issue very quickly. I will definitely recommend this storage place

James was a very good helpful person very kind. Would recommend this public storage to everyone. Good customer service

Excellent service. James was very helpful. The space was just what we needed.

James is a excellent worker he help a lot

Highly recommend ! This location was vey clean and well kept. James was extremely knowledgeable and provided professional customer service. James showed a genuine interest in the customers and their units. Thank you

Easy process reserving the unit, James was awesome and he helped me set up a unit for my in-laws.

James helped me downsize my storage unit as my needs changed and saved me a ton of money. He got me squared away really fast and answered all of my questions easily. I highly recommend going to this Public Storage

Offered a free storage unit and then took anything of value out. There were pictures to prove it. People dont want to come move your trash and pay for a truck rental, gas, mileage, time. I would not trust these people.

Lovely gentleman, James, made it effortless and pleasant!

James was helpful, patient , and extremely knowledgeable .

James is a helpful and efficient property manager. I had multiple changes to make with multiple units. James was able to come up with a solution that worked out perfectly. Thank you Sir.

James was great on customer service. Quick, clear and easy discussion. Great location.

Excellent service in getting a light repaired in the unit. Great location and the app works great to get in and out of the property easily without a key.

Very clean spaces and friendly front desk. But if you remain in your unit for an extended period ( not even half hour) the lights will shut off and you have to go out into the hall to motion to the light sensor to turn lights back on, so be careful if you are high up in your unit. It’s pitch dark

Great service

New update - I got an additional temporary unit 11/13/22 and Pari assisted. She’s great, very helpful and has a “can do” attitude. She got me the maximum discount rate (verified). Older review - great location, easy access, not unreasonable rates, and excellent people (especially like Archelle, Francine, et al) all make this a good experience. they're easy to work with and responsive. I would highly recommend. It’s right across from Home Depot and right near the main regional Post Office so I know a lot of Amazon, Etsy, and EBay businesses use this location for their climate controlled spaces (they have BOTH kinds and I have digital temp and humidity trackers on and they keep it right where it should be). They’re also updating the place with clearer signage, etc. Long term user at this location.

Pari was very helpful!!

Pari helped me in terms of figuring out the situation which I had in the storage. She is an amazing person and followed all my request throughout the process, she is a must go person.

James was very helpful in getting me situated. He helped me get into the gate after I overlooked a digit in the gate code and made the process of returning the provided lock and waiving the 3rd party insurance coverage a breeze.

They are literally never there during office hours. I’ve tried multiple times during the day now, and it is always locked and lights are turned off. Literally came at 11:30am on Friday, and they have the audacity to post the regular office hours on the door and in their voicemail. Ridiculously unprofessional, especially bc they make you physically return the lock that they force you to buy when signing (even though I have a previous PS lock).

Excellent service by Pari!

Clean. Good service

James is the best, helped us get what we needed with minimal fuss.

James did great job… He wait after hours working hours to show me unit,he transfer credits from my previous unit to something bigger,he offered to help me move staff… I wish all businesses have representives like James… Exceptional customer service!

Pari was very helpful and represented the company professionally.

Thank you great store

I was so overwhelmed after looking for a storage space after moving. I need some information and Pari was very kind and helpful from answering my questions efficiently to helping me with some of my items she was very polite. The location is well kept Thank you again

Hello, Just wanted to share my wonderful experience I had at this particular Public Storage. I went to my unit and broke my lock from sliding my door up. I proceeded to the front desk where I greeted by Makajah. He handled the situation professionally and was very hospitabe. I highly recommend this storage unit. Public Storage is lucky to have a employee like Makajah. Great Job!

I am a customer at Lee Hwy. THERE IS NEVER ANYONE IN THE OFFICE! The kiosk did not drop me a lock and I was charged. I called Merrilee Drive for assistance. The person in the office told me they would be willing to assist me if I came in. Pari immediately helped with my problem, and my issue was resolved. She was very polite and willing to answer all my questions.

Great customer service !!! pari was very professional and knowledgeable even after stating she new a employee also loved how my storage unit was clean and accessible making things so convenient for me due to my disability great job will definitely be returning

Thank you for the fast and efficient service. I had some questions regarding the space and pricing after speaking to Pari she was able to explain everything her personality was outstanding. Very knowledgeable staff.

The service was excellent . The technician answered all my questions and addressed my concerns.

Makajah is very helpful! He greeted me, directed me to my storage unit and provided with the assistance that I needed. If you are looking for a storage facility, Public Storage is the place to go!

Omg this location is so professional when it comes to customer service. The young lady Francine was so helpful and knowledgeable. If you need help she’s the one!

I had the pleasure of being assisted by a young lady by the name of Francine. She was very polite and informative needless to say because of her customer service alone this location will definitely be my go to for sure.

Such horrible customer service by Makajah. He was so rude and didn’t want to help me with my issues and questions.

Excellent customer service. Makajah answered all my questions and concerns regarding my move.

Beware. These con-artists ripped me off by making me pay for a month's rent for an empty unit. I verbally told them that I was moving out on the last day of the month. I then went online and specified that I was moving out on the last day of the month. I then moved out on the last day of the month. The employees saw me moving out. I thought that was the end of the story. 8 days later I get a call about my account being overdue. I told the caller that I moved out at the end of the month as I indicated both verbally and online. He then told me that I had not removed the lock from the unit, so they assumed it was still occupied, despite SEEING me move out. I told them I was not informed that lock needed to be removed. For one, the lock is unusable anywhere except their storage unit lock. I went there and removed the lock and then he said I owed for the whole month, even though it was empty, because I didn't remove the lock. Now I'm out $500 for an empty storage unit. I highly discourage anyone from using this storage facility.

The staff member is so rude and unprofessional. He is constantly looking at his phone chatting, playing games while setting up your account. When asked questions he looks at you furious and replys in very derogatory and belittling manner just because his customers are foreigners he thinks he can bully you and not apply in any discounts and when you call the store after getting an storage unit he gives you false information and hangs up the phone when the conversation is not over yet. Public Storage needs to observe this employee’s behavior just for a day to understand who they have put behid the counter to represent their company at this location. I hope this review is followed upon because I fully stand by my comments as to how aweful and bullying an employee can be by making you feel unwelcome and absolutely unwanted. I was honestly about to take back my paperwork to go to another storage place but it had already been processed. He is a rude gentleman who needs to learn fundamentals of customer service before being trusted with a store.

Makajah was very patient and professional while I was visiting the store/property. His customer service was awesome!!! Thanks Makajah again!

I would like to thank Makajah for helping me secure my new unit and parking space very helpful thanks Mr Brown

I wanna thank Makajah for all of his help that’s a lot will be storing next month and the boxes came in hand

I want to thank Makajah for all of his hardwork i would like to thank makajah for pointing me to the right location. I wish i could store in VA but I’ll be storing in MD but thanks Makajah for all of your help…

Great Storage. Service is outstanding . Managers are very helpful if you need anything from them. Rooms/storages are clean and easy accessible.

Makajah Brown displayed excellent customer service. I needed a bigger storage unit because I had just moved to Fairfax and this Public Storage was close to my new residence. I had some questions and I talked to the manager Makajah. He answered all my questions, And was very polite and professional. By being Willing to talk and help me out has made this transitional move very smooth for me. If you need storage and you live in Fairfax, this is an awesome store that will give you a great and satisfying customer experience.

Not reliable! Once you are in, this storage increases your rent frequently because they know it is hard for you to move somewhere else, but I will.

Francine was so helpful despite having to manage two properties! Moving would have been a lot harder without her

Unprofessional property manager he is never at his desk on business hours. This is my 3rd time visiting and I saw others customer waiting and cursing too. I request PUBLIC STORAGE MANAGEMENT not to hear any lame excuses from property manager or employee because this is not one time thing. ✌🏼

Keisha was fast and friendly, a good face for your business

Thanks Makajah for making my experience great I will be back

Makajah Brown went above and beyond the scope of work to get the job done. He was very professional and knowledgeable and had great customer service!

I have a great experience. Everyone was very knowledgeable and professional, especially Mr. Makajah. If I should need to use a storage again, I will definitely consider this one.

Mr. Brown was very helpful in explaining the sizes of the unit and helping to determine which one would be best for me. Thanks for taking the time to answer my questions

Mr. Gupta was a great help, very easy move in.

Mr Gupta provides me excellent service today

Tommie was very helpful. Got me squared away quick and easy.

Convenient location, knowledgeable staff...terrific place!

The guy who runs the place was very helpful with moving me in and out. When it was time to move end my storage, there was no hard sell to keep as a customer, just a request to keep them in mind in the future. If I need to store my belongings again, I will use this facility again.

Good service

Great experience, quick and easy

Needed to put some stuff in storage last-minute, ended up renting a 5x5 unit at this location for a couple weeks. Jemar and the team were excellent in helping make the whole process entirely painless!

Very helpful

I’ve been a customer for many years, and have had consistently positive interactions with the staff and ownership. And today, Jemar helped me problem solve the best configuration for my storage needs in a way that I hadn't been able to do on my own. In addition, this is the cleanest most convenient storage facility I have ever used!

Very good service

The team is amazing! Always willing to help with anything and very polite! You can’t go wrong with this location

Great service. Awesome staff. Clean facilities.

All guys are the best in this location

I needed a storage unit very last minute, and Jamar was absolutely lovely and helpful. Wonderful customer service, good prices, and the available carts to move things are super useful.

Tommie was great he sure made my day !

Very clean and nice place also the person ate the front desk very helpful with everything you need.

Nenat, made my day! Excellent customer service! Thank You Very Much! AKLLI

Jemar was very helpful.

Mr Gupta Manager is very helpful and provided me excellent service today. The property is neat and clean

Mr Gupta provides me excellent service always. I was this location since 6 years. No issue, climate controlled and convenient

Gupta manager is very helpful and polite and provided excellent service today

Mr Gupta manager is very helpful today and resolve my issue immediately

Mr. Gupta excellent service

Alex was the best and made my process so easy. Will definitely recommend this location!

Mr Gupta manager helped me to rent a space with cheap and discount price today. Very helpfull

Alex was very helpful with helping me find a new storage unit when i moved. I moved into a smaller house and couldnt fit everything and needed a bigger unit. Alex was very helpful and very easy to talk to about getting the new unit. He was respectful and answered all of the questions i had knowledably.

Mr Gupta helped me all the time.I liked his polite behavior.I recommend this location

It wasn't a good experience when I first got my storage unit. I wrote an unfavorable review and the manager called me and bribed me with removing some late fees if I changed my negative review into a favorable one. I'd rather be honest and pay the extra money. I'd tell people to go to a different storage facility but maybe it's par for the course in this kind of work. Since I rented my unit they have raised the price twice. It just makes you suspicious of a slightly predatory business practice. What are you going to do? Move all your stuff somewhere else.

Alex was very helpful and explained everything i asked very thoroughly with no confusion in the end.

Alex was very helpful at explaining the different prices and deals. He was also helpful while I was trying to move my things into the storage and giving me suggestions as to how I should put things in.

I was sad to hear that Alex went to another store but he still help my parents with understanding the lease and where we can get a good storage at a good price

Mr. Gupta was very helpful with customer service. He’s a great guy to work with! Would recommend to anybody!

I love that they have climate control options and are all on the same level

Mr Gupta manager gsve me exellent service slways. I liked the storage neat and clean

Mr. Gupta was understandable & very helpful!

I was very pleased with this particular Public Storage. I had the pleasure of working with Anthony. He was helpful and knowledgeable. I would highly recommend this Public

Great customer service and great location! Anthony was very helpful in letting me see the different sized storage unit until I found the right one. Price was very competitive as well!

Very clean and accessible.On-site staff are incredibly helpful and professional. Recently, while unloading two cars worth of boxes and containers,, a staff member asked if we needed another flatbed hand cart, and he proceeded to find one. Very helpful. I would highly recommend the Public Storage at 2818 Merrilee Drive Fairfax, VA 22031. I feel welcomed, valued and respected.

I highly recommend! Move-in was hassle-free, quick, and truly contactless. Facility is spotless and easily accessible. Amazing staff, Anthony particularly was kind and happy to help. Will use for all my storage needs!

I needed a storage unit ASAP and was super stressed about getting one. The people here are super professional and helpful. Anthony helped me figure what type of unit I needed, and explained the pricing. I walked out feeling like I got a great deal and pleased about my decision about coming to this location. Anthony continued to assist and answer my questions when I needed more space. I will definitely come back if I need another storage unit.

Anthony was great!

Carlos was a supet great customer assistance.very details explantation to me..

Carlos was a great help and explain everything to me. He has great customer service

Since day one my experience with 2818 Merrilee Dr, Fairfax, has been outstanding. Two years ago Mr. Carlos expedited my rental since I was about to move overseas and from another storage unit to this one. He was professional and always helpful and friendly. The reason why I have kept my personal belongings at this location is due to the service Mr. Carlos and Public Storage have provided. I am very grateful.

Awesome service from Carlos the manager and God helped Joey

Carlos and Joey were very helpful and professional!

Carlos is professional and assisted me a lot. Thank you!

I can’t recommend this storage location enough. I stored my essentials here for nearly 6 months during a move and the staff (Carlos especially) took exceptionally good care of my unit and belongings with personalized service and support.

Carlos at the Merrifield/Dunn Loring location was so nice. He explained everything really well, took us to see the unit, was very conscious of social distancing/health regulations, everything. Today was the day I finally decided to commit and rent the storage unit, I'm glad he was the one who was there when I did.

Carlos did a great job helping us understand the renting process, and showed us a unit that we are happy to rent!

Awesome customer service by Store manager Carlos

Gupta and Carlos were amazing. They were super thorough and helped me determine the right number of boxes I needed and even helped me strategize on what to purchase to help save me money! They are really great and I highly recommend you come here to get your packing materials! Great job guys!

Carlos was super pleasant. He suggested the right size unit so i didn't overspend which ok in my book!!! I would definitely recommend this storage location and i even told my co-worker to consider as well!!!

Carlos is the absolute best!!!

I am giving 5 stars, mainly because of store manager, Carlos. Carlos is very friendly, professional and willing to help. Besides Carlos, I wouldn't recommend Public Storage due to the following reasons. (1) Steep fee escalation (more than 15% every 6 months), and (2) Other Public Storage members including Corporate customer service and district manager not responding to clients' feedback at all.

Great service, very friendly, very helpful!

Carlos and Jatindar went beyond excellent service. I do recommend this location for the service and cleanliness. Thank you gentlemen!!

This facility has incredibly customer service very clean property!

Carols was beyond an amazing helpers. He is super nice and knows what he's doing. I highly recommend to go because of Carlos and how satisfying his customer services was.

Carlos was extremely helpful and made the process quick and painless

Carlos was very helpful!

Carlos explained how everything works and got all the paperwork done quick. It's my first time using Public Storage and the experience has been great so far.

Carlos was awesome help! we came by to inspect and rent a unit, he made the process smooth! The unit was super clean and was the surrounding property. Would recommend to others

Carlos was awesome!! He was very helpful and understood our needs and explained the entire process step by step!!! Would definitely recommend this storage unit to anyone looking for one!!!

I have used this storage location for four years with no problems. Very clean and secure. Carlos was instrumental in putting an upcoming rate increase on hold. Great customer focus!

Carlos was very efficient and helpful as always. I am a long term customer with Public Storage.

The service was very good. Carlos is simply excellent. He is helpful, friendly, serious, and careful about security.

Carlos gave me good costumer service Thanks so much

Carlos is great. Very professional. Great clean storage room, reasonable price!

The staff there was very helpful, especially Carlos. He made sure all my questions were answered and went above and beyond to help each time I needed assistance. He made the entering and exiting process easy during a stressful time for me and my family. I will definitely go back when I need a storage facility again. My only suggestion is that I wish the facility was available 24/7 for customer access. Very convenient location also.

The staff was wonderful Gupta, Lisa and Carlos were all great.

Carlos , La Christa and Mike were very helpful and friendly / Service were quick and easy.

Carlos, the site manager is great help and friendly.

Carlos Gupta good service.

Really excellent customer service and follow up. Highly recommended.

Carlos gave me great help and asstance. With find a new storage

Thank you Carlos for being so professional and courteous and informative! 5 stars all the way!!!This location is very clean and is to find!

Carlos gave great service throughout the parking experience.

Carlos it’s was very good helping me Thank you

It has both climate controlled and ordinary one

I have been using this facility for about 4 months now. Carlos is excellent at customer service. Highly recommended!

Carlos was very patient and professional. Was able to answer all of my questions and reserved my unit very quickly.

Carlos was great. Very knowledgeable and super helpful. Took care of everything and made it easy

Carlos was very helpful.

Carlos Customer service was great and on point.

Carlos was very professional and helpful.

Staff is great. Location is great. Area is clean.

I just started renting a unit at this location. Great customer service provided by Carlos. Awesome dude, very helpful and understanding.

Carlos was super helpful and explained everything very well.

Carlos and Mike provided excellent service and were all-around nice people to do business with. I highly recommend this storage location.

Gupta helped me out when I lost my keys to my unit. Did a great job giving me options on what to do. Thank you Gupta

Carlos has great Customer cervice very friendly and was a big help to me

Best service ever.... Thanks Carlos

Carlos had great customer service very friendly

Carlos was very friendly and knowledgeable. Process was fast and easy.

Had a great experience with Carlos at Public Storage. I can't say enough nice things about how helpful he was as my wife and I work towards cleaning our place out ahead of a move.

Outstanding service by Rob and Carlos. Very professional and friendly. Keep up the good work! Thanks.

Carlos was amazing! Very helpful and made it extremely easy for this process

Excellent Service, very helpful and professional staff. Mr. Shawn helped me understand what size storage I needed and saved me time and money. I highly recommend this place.

Carlos was very helpful, thorough, and attentive and answered all our questions.

This storage facility is great! All of the staff I’ve interacted with has been great. Carlos (the manager I think) is polite, attentive, and always willing to help. The facility is clean and well-lit. Very convenient location. Definitely recommend!

It is my first time renting a storage unit and I am so pleased with the customer service that I was provided with. I originally stopped by the location on Lee Highway, however, they did not have the available unit that suited my needs at the time. The associate at this location was super nice and helpful, and directed me to the Merilee location where I was helped by Carlos. He was very professional, courteous, and helpful. He was very thorough with the whole process and made it a smooth and easy transaction. I would highly recommend this location.

Carlos was so helpful to find a good size to fit my stuffs

Carlos was great!! He made my moving experience very nice! He deserves a BIG raise!! Thank you for having such competent employees!

Carlos has good friendly customer servce

Karyn was very helpful in getting me started. Great customer service and clean facility.

Carlos is the man!! By far he is the best customer service I had. Too bad I can only give 5 stars because I think he deserves a 7 star rating

Prop manager Carlos was very helpful and polite Great experience...glad i got it at this location

Carlos had great customer service he gave me everything I needed and help me find the right size right fit unit will refer other people to this location I love the service here good job Carlos

Carlos is extra helpful every single time I am here, out of all the storage I have been, this one makes the best. Thank you Carlos. From Maria.

Carlos was very patient in explaining my climate controlled options and he guided me to make the best selection for storing my daughters’ toys. I highly recommend others to do business with Carlos.

Carlos helped me very much and was great to work with. Thanks!

Carlos was very helpful & made the visit as easy as possible

Always good options

Carlos was informative and heplful. Great job Sir.

Great place to store stuff a lot of space

Carlos was great with helping me with my storage needs explain to me everything i was getting so i could store all of my goods great customer service well tell friends

Carlos was great and treated me very well when I came Office.

I’ve been using Public Storage for almost two years and the entire team there has been so helpful and accommodating. I’ve had great help with a few items from Carlos specifically and I would highly recommend using them for any of your storage needs.

Lots of fake 5 star reviews!!!!!! Be careful!! This place only cares about pressuring customers to leave good reviews. Never treated like an actual person here, only as potential profit. The people who run this place are scummy and I have never had such a bad experience at a storage facility.

Great location and great customer service! Thank you, Carlos for your assistance!

Overcharges, customer service never friendly. Crowded space, mold growing. Dont understand how this has so many 5 star reviews. Probably faked.

Carlos went over and above to assist us. He showed us amazing customer service. He always had a great smile and made us feel safe and at home. With the way Carlos was so welcoming believe will send everyone I know to him and can guarantee that he will help everyone the same way he did to me.

Had our storage unit for over 2 years. It was an outdoor drive-up 10x10 with a garage door for mostly furniture. Everyone was always extremely nice and accommodating. We needed to move everything out with very little notice and close out by Jan 31st to avoid paying the Feb fees. Carlos and Gupta made the checkout very easy. My only recommendation is to make sure to keep a steady supply of mouse poison in the unit as we had a lot of mouse poop in the back and side tracks, but no damage to our furniture .

Worked with Carlos today for my unit rental. He was awesome!! Searched for the best rate for my needs and gave me plenty of options. I appreciate the time and attention he spent with me. Thank you Carlos.

Really good customer service. Carlos, the manager, could be very helpful and takes his time to answer any questions you may have.

This was such an effortless process and Carlos was extremely professional and kind, making this step of moving hassle-free. Highly recommend doing business here. IF anything changes, this review will be updated.

Gupta was very helpful and promptly resolved my issue

Gupta great guy and very helpful

Mr Gupta mánager have excellent service

Shawn was very nice and helpful! Thank you

Keisha treated me so well even though I was late for my appointment. She showed me around, they had dollies to use when moving into your storage unit, and she explained that even with the $1/first month promotion, my second month was prorated if I need more time. Overall, I was very satisfied with the service and would recommend to my other friends and use it again. Thanks Keisha!

Very helpful ask for Gupta!

Excellent service, Mr Gupta is very helpful and friendly!

Fatima and Keisha were very helpful.Answer to all my questions.They were super friendly and polite . The store is clean . I will definitely recommend this facility to anyone. Good job Fatima and Keisha for making my move in fun and easy

Carlos is the property manager and he answered all my questions and helped figure out the best solution for my storage needs. Very efficient and kind. Clean, safe and secure facility. Very convenient location. Highly recommend.

Great experience. Carlos was very helpful and provided excellent customer service.

I have been a customer of this location on Merrilee Dr. In Merrifield since they opened and have 7 units at this location. I also have been a customer of other Public Storage facilities in northern Virginia dating back 30 years and this location is one of the best I have used. This facility is very clean, secure and well lit in the parking area. The staff, and specifically Carlos, the manager, is and has been extremely helpful and courteous when I have needed his help. Whenever I have something I needed he has been very responsive , courteous and prompt. I really recommend this place.

We have been working with this Public Storage for over 2 months, and I have nothing but incredible things to say. Carlos has helped us resolve any and all issues that have come up quickly and effectively. I can’t thank him enough for everything he has done for us!

Carlos always provides the most incredible service. Use my storage unit for many different reasons and have to visit him often. He's always is incredibly courteous. He call me immediately if there are any updates for me to know, and he always lends a helping hand. Thanks, Carlos!

Outstanding service, went above and beyond to help with issues associate with a different Public Service location. Saving time and money for me.

Carlos has great customer service. I stored at another facility but his facility is near my job. I had an issue at the place that I was currently storing and he explain to me my issues with my bill and told me that everything was going to get taken care of which it was. I wish I would have stored at this location because it was much cleaner and he was much friendlier I'd recommend the storage facility to anyone needing storage.

My experience has been very good. It was my first time to visit and to take care of payment issues. Carlos was so helpful, professional and friendly. I would definitely recommend coming to this location for storage needs.

Great customer service by Carlos place is always clean and he is very friendly

We have been a customer since 2011. With two children in college and decision to downsize into a smaller place, we needed a place to help with our transitions. The location is always clean and organized. Carlos, the site manager, was very helpful with moving and storage tips and services. We would recommend this location without hesitation.

I decided that $18.75 for a box, and $31.25 for packing materials and tape to ship Christmas presents was too much at my UPS Store. My in-laws have had a large storage space at the local Public Storage store, so I visited it, and boy, was I surprised! They had a large box, a big roll of bubble wrap, and they helped me pack the box for delivery at the post office down the street. Total cost was $28.00 (instead of $50), and the put shrink wrap around the box to protect it from possible water damage. I also saved about $20 taking it to the Post Office instead of UPS..Tyhria and Carlos were running the store this afternoon, and they are terrific! My in-laws love the store, and now so do I!!!

Gupta provides me exellent service today

Mr Gupta gave me excellent service always. I recommend this storage

Me Gupta Android Mr Carlos cave me exellent servir today

Mr Gupta is ellexent manager.Always great service

Excellent service by Mr Gupta making my move in easy

Carlos was very friendly and helpful.

Carlos was really friendly and helpful answered all my questions and made sure I was well taken care of with my concerns. Customer service was great I really recommend this location if you live close by.

Carlos was very thorough and professional. Looking forward to working with him

We rented a storage unit from Carlos and he was very personable and helpful. He explained all costs associated with the rental. As it turned they were out of the lock we needed to secure our space. Carlos took the extra step to procure the correct lock from another public storage facility up the street and bring it to us while we were unloading our stuff.

Very nice person, professional friendly, clean, concerned about customer. Carlos.

Carlos helped me out with my storage unit and was great! provided a lot of information and answered all my questions. The rep that was there (sorry i can't remember your name) was also amazing when i came the day before just to confirm the storage unit space in person.

The customer service was very helpful specially Carlos who helped me to go through the process.

Carlos was great. Explained everything in detail and answered questions.

Customer service is horrible. Very unresponsive. The facility is nice. Its dry and clean but the staff is unresponsive and horribly trained. I made a request about a lock replacement. After a month, I ended up paying a locksmith which was a waste of my money.

Parrish, was very extremely pleasant and helpful!

Mr Gupta gave me excellent service to me all the time. I recommend this property

Mr Gupta gave me discount on my packing supply. He is very helpful

Mr. Gupta gave me excellent service for our rental space and needs.

Mr Gupta gave me exellent service today. I recommend this property

Mr Gupta property manager always gives exellent service

The customer service has been excellent, they have been very helpful, and I recommend them highly.

Love the efficiency forward and great customer service. Thanks

VERY NICE STORAGE BUILDING. STORAGE AREA VERY CLEAN TOO.

Gupta excellent service always

Mr Gupta gave me excellent service today .I recommend this property to everyone

Very friendly staff - top notch customer service all around.

I would give it 10 stars if I could. Sourab was the person that assisted me when I went to get a storage unit and the person who was there to assist me when I needed to close my account. He walked me through the entire process, walked me to the unit to show me the location, size of the unit, and how to use the lock. He made sure to point out that there are carts to assist with moving things into and out of the unit. He also made sure I understood how to open the gate. He is exceptional at providing customer service.

Great place One of the cleanest Public Storage's around. I would highly recommend this location. The property manager was very helpful as well he got me exactly what i wanted. It was very fast quick and i was able to get the storage unit that day. So if you are trying to find a clean place with great customer service i would recommend this. Plus there is two gates one for entrance and one for exit which makes it easier to come and go not having to worry about it being one way like most other places.

The guy there Sourab, really helped me with the storage picking but what really was nice about this place and him was that he spent time to make sure I understood the conditions and fine prints of what I was signing up and paying for like the fact we have to buy their locks which irritated me at first but the locks they give you are much more secured and you keep it so they always have a new lock no chance of old customers making copies of the old locks. Theres other things like the products of boxes and etc where Mr. Sourab pointed out their refund policy and the guarentee no hassle if unopened. Basically for the price with the discount they gave online is well worth the customer service and storage they give.

Very helpful, clean, and could always find a cart!

The best storage in Fairfax

I like the service that they have the blind is very good service of the workers to very well taken care of.

A great experience safety customer service oriented A safe place to keep things convenient The gentleman Sourab who find every help is a plus for Public Storage

Sourab great customer services, very helpful and I recommend him to help you when u need help .

The best storage in the Fairfax / Falls Church area. Nice and clean

Storage is not always an easy thing to find - finding the right price and nice/sincere management team is always a challenge. I am glad we picked this place specifically because of the manager Sourab. He is an absolute gentlemen handling concerns with sincerity and kindness always. He respects your personal values and is there to listen and help. I am thankful to have picked this Public Storage because of Sourab.

Public Storage on Merrilee Drive is a great facility! The manager is extremely helpful and goes out of his way to assist in any way possible. If you are looking for a public storage facility, I highly recommend this property for it has many options and the customer service is outstanding!

good unit , and easy process

Highly recommend this location for great personal customer service and location. Local management was very helpful in the process.

Sourab, just wanted to thank you again, we waited for parking to come available for so long. You promised and you delivered as always and most professional manner! Best location ever.

Great service!

Fantastic Management, Clean Space, Communication is always on point. Extremely satisfied with this location and the manager.

Great customer service and a clean facility that is well monitored

Great location, very clean facility. Sourab the manager is very experienced and professional

Great customer service and all around nice individuals. I highly recommend this storage facility.

I have 3 units on this property from last 16 years and I am very happy. the staff is very friendly .Very nice and clean property. Nice service.

Sounab is most helpful and courteous. He gave me options and explained everything to me, and I got what I needed. I am most thankful.

We made online reservation for storage unit on this property when we went there Property Manager Sourab took extra time to explain all the details very professionally and showed us our storage unit which was very clean. Even our four years old said he was very nice and kids have natural instincts, Great job Sourab, we will strongly recommend your property who ever is looking for peace of mind and professional service.

Mr.Sourab gave me great customer service property was well maintained very pleased and would happily do business again.

Sourah was incredibly helpful setting up my account and answered all of my questions. Without a doubt the easiest and best experience I’ve had working with a storage facility.

Mr Gupta Nd and Sorub gave me excellent service always. I RECOMMEND THIS PROPERTY

Gupta Good service today

Mr Gupta gave excellent service all the times. I was the customer since last 5 months. No problem at all. I recommend this property

Mr. Gupta was very helpful! The storage unit was clean, and the location worked well. Plenty of space for parking, and the area is very safe.

Very good service in this storage

👏🏾👏🏾👏🏾 Great experience Sourab, thank you!

These guys did an excellent job or providing us with the exact size unit to meet our needs and as we need a smaller unit to downsize again, they were outstanding! Sourab was exceptionally helpful and a top notch Manager.

Sourab (the manager) was amazing to deal with. He takes a ton of pride in making sure the customer is happy with the space. The property is pristine and you can tell he takes a lot of pride in his job. Well done!

I have used this facility intermittently for the past few years. It is well managed by Sourab (I believe that's his name) and is always clean and feels safe, which is important to my wife

Sourab was able to get me in and out of the store within 10 minutes. I had a very large, stressful move and he knew exactly what I needed, no more, no less. He was professional in how he presented himself and his store was incredibly clean and organized. This specific Public Storage is the ideal and best solution for storage or moving needs in the DMV.

I have been sitting at gate for 22 minutes why won’t it work????????

The man in charge at this location, Sourab, was extremely accommodating, helpful, and caring. When I went to inquire about a storage unit for a short period of time, Sourab gave me all specific information about payments, when I would need to pay to avoid late fees, when I would need to have my things out of the storage unit to avoid being charged an extra month, etc. He made sure I had ALL of the information and when I asked questions, I got exactly the information I needed and he made sure I fully understood. I know that sometimes you can feel like you're getting scammed at storage places but not while dealing with Sourab. He told me he would call me a few days ahead of time to remind me about when my next payment was due and also a few days before my move out date was. He did exactly that! I was very pleased and surprised. Sourab even remembered me and greeted me by name whenever I would see him at the storage unit. WOW, what a positive and personal experience. I truly thank you, Sourab!

Gupta is really helpful! Clean & well priced storage.

Good rates, clean facility. Was helped by Sourab at the Merrifield, VA location- incredibly helpful and provided excellent customer service!

Gupta helped us clean the storage great guy!

I have rented storage units at this location many times and like the service provided by the staff especially Sourab who is very efficient, polite and friendly. He is also good at helping you get the proper storage unit size for your need.

Sourab was a great help and very knowledgeable. He walked me though the property and showed me several storage units so I could pick one that worked best for me.

I recommend this storage to anyone who wants their valuables to be kept safe and secure for short or long term. Very satisfied with Souhrab and his professionalism.

I never personally dealt with the person who helped my parents, but they had high praises for Souraf (sp?). The customers in front of them took up so much time that Souraf gave them three extra days on top of the first free month to hold my furniture. That was a gift, considering the closing date for my new house was right at the end of the month. The storage unit itself was clean for my furniture, and we got a nice convenient spot close to the gate.

A very clean facility the customer service was great

We've used multiple storage unit companies in the past and this location is the best we've ever used. The customer service was top notch. They took care of me and catered to my needs more than necessary. I'd highly recommend this if you're looking for a storage facility in the Tysons/Merrifield area.

It’s all about the details, this location does an outstanding job to assure the property is well maintained, and the rules are followed. Sounab always greets you with a warm greeting and smile. He will answer all your questions as he is extremely knowledgeable about his job. If the space is available don’t hesitate with this location.

Sourab is very sharp and awesome employee there I high recommend him if anyone has any question. Had a great conversation with him. He is very professional with what he does. Thank again Sourab & Public storage for great service!

Used many PS locations in last 15 years, this one is by far most organized and very well handled. Sourab is a great manager, very responsive, professional and truly understands what customers service is about.

Highly recommend this place! The customer service that we received from Sourab was absolutely exceptional. Thank you!

Samuel was great during the application process and helping us set up our new storage. I highly recommend this storage facility. The staff is great!

Great service and very friendly.

Sourab was very knowledgeable and welcoming. He went out of his way to find the perfect storage and location for my needs. Fabulous job..Public storage will be my number one pick!

Is the first time and I can assure you that it is a safe place and the proseso to obtain a space is fast it does not cost anything I recommend them

I only needed the unit for less than 30 days. Sounab had excellent customer services from the day I walked in and the day I left. I would recommend this property to anyone. The plus side was that they had great deals!

Everything was fine with the unit and access. Read your contract very carefully and pay your bills very promptly to avoid add-on fees (you will not be reminded until after fees are applied). If you get tagged with a fee that you feel is unfair, leave a negative review as this seems to get a better response than speaking with on-site employees or using the call center.

Very easy to get to, so long as you aren't going during rush hour. Plenty of space for any self rental box truck.

Great service ! Would for sure recommend people sign up at this location!

Great location, price and customer service! Sourab and Samuel were friendly and super helpful!

Great location great price, well maintained. Good customer service. Not 24 hrs thou.

Sourab and Alex were great to work with. We have been customers for over a year and are truly happy with the service.

Rented a storage facility here for a year and have nothing but great things to say. The customer service is top notch, Gupta is very friendly!

Muhammad was very helpful in my move. My furniture and boxes were kept in great condition. Thank you!

I went to the property nd i m satisfied with the customer service...Mr sourab is very kind and helpful,he is doing a great job..i'll definitely come again for the rental...

Great location and price! Friendly service. Gupta was very friendly and prompt in helping.

Gupta, was very helpfull. Unit very clean, for an excellent price.

Storage is really clean and secured one. Also customer service is very good from Afridi and gupta they explained everything and processing completed withing few minutes

I have been a customer for 13 years. Excellent storage place. Afridi has always been very helpful, returns calls immediately, professional, and knowledgeable. I highly recommend this place.

I'll recommend to who concern this property for keep safe and clean stuff and fast accessible Also friendly customer service Afridi is an nice person he always try to help me and answer any questions.

Wonderful experience here with Mr. Gupta and Mr. Afridi, they were very courteous and went out of their way to help my daughter and I. Would recommend this to anyone looking for great customer service!

Es un buen lugar son muy amables y atienden muy rapido el sr AFRIDI es muy amable

I have two units for many years,the property manager afridi is very helpful and I recommend any to come to this public storage, it great to come.

GREAT and FAST Service. Thanks for the help Anderson!

Awesome experience great staff would definitely rent again Mr. Afridi... and Mr Anderson.. were very helpful

Good service and clean. Africa is very helpful!

I am using this place to store my vehicle. This location is 5 min from my house. Ideally located between two major roads. Getting in and out is a breeze, roads inside the premisis is spacious very easy to load & unload. The manager at the location Mr. Afridi showed me this perfect 10 x 30 storage space ideal for parking any vehicle. Mr. Afridi is knowledgeable, friendly and very helpful. I strongly recommend prospective customers to consider this location of Public Storage. This location has various types and size of storage units.

Great place! Nice people! Would rent again here! Afridi is a great manager!

Friendly location, Afridi was very helpful. The boxes here are a bit more expensive than Home Depot, but other than that I was happy with the service. Also super clean and easy exits which was helpful.

Gupta was extremely helpful and courteous. Location was convenient and perfect for me.

Recomiendo altamente a Public storage por el buen servicio que recibi cuando me converti en usuario de uno de sus parqueos

Mr. Gupta helped me. Great customer service.

Alfridi was super helpful and extremely professional. My first experience at Public Storage and I wasn't sure what to expect. He made it painless and put my mind at ease. All employees should mirror his example.

Afridi went out of his way to be incredibly helpful! Perfect customer service

Muhammad Khan is best. He gave us best customer services and provide all the information. Love it, thanks

Locally great, they were very friendly, fast, easy and cheap. If you choose Public Storage, go here. Unfortunately the corporate office was not so good - raised my rent 50% after 5 months! It was still actually a good price, but disappointing.

Excellent customer service by Afridi.

I used this facility for more than a year. Very clean and easy to get in and out. Very attentive staff. The manager Mr Afridi was extremely helpful each time i needed anything.

The management, customer service and safety is on the top rate.

For my first experience in renting storage here was great ! Mr. Afridi is the most helpful,respectful, and caring person . All the storage units where in great condition as well as the entire property . My overall experience was great and I would recommend it to anyone that is looking for storage I never meet someone so nice and helpful as Mr.Afridi

Back again this April 2016. They remember me..: ). I like that..:) Perfect size as usually..: ). Glad to be back. Thank you Mr. Aziz and Mr. Afridi.

Great service Mr. Sourab and Mr. Afridi were very helpful when i was in a pinch got me a unit with the greatest of ease The location was very secure.

I visited this property to rent my unit and the store manager Afridi help me a lot .He explained in detail every thing to me.He was very kind to us and he made every thing easy for us.i recomend this property.

When I graduated with my MFA in Painting from George Mason University, I was left with a huge debt and fifteen massive paintings over 8ft in length from my thesis show. I had no plans to exhibit them again, but I needed a safe spot to store them until another opportunity came up. I found that Public Storage off of Merilee was offering a good deal to rent an air conditioned and climate controlled unit, so I hauled my paintings over and had them in a unit after only 10 minutes of paperwork! The price was reasonable (low enough for a poor painter to afford), and the unit kept my paintings safe and pristine for over 5 years!! On the few times I came to the unit to pull out a painting, the staff was always ready to help! I just closed on a house this past week, so I emptied my unit yesterday. Shane and Sourab, who were on duty, were incredible!!! I had forgotten my unit number and the code to the gates, so they gave me the information I needed! They helped me by opening the gates for me and even walked me to my unit. They were very generous with their time; they answered all of my questions and had the closing paperwork ready for me to sign so that I could clear out without a headache! Moving into a new house is stressful, so I am so grateful that Shane and Sourab made closing my unit stress free! I will return to this Public Storage in the future if I ever have a need! You guys are the best!!!

Afridi was extremely nice and helped us with everything we needed. The storage unit was the perfect size for me to store all of my stuff while I sold my condo. I got exactly the price advertised online, including the 50% off for the first month. The facility is clean and gated so I am confident my stuff will be safe while it is stored here.

We've been customers of Mr. Afridi and Mr. Surab for quite a while and they have been very friendly and helpful. They have been very prompt and give you their full attention and we have not had any problems with them. The facilities are clean and ship shape. The location is very convenient. We would recommend them without hesitation. Keep up the good work!

I have unit in this location long time the pm on this location Mr Afridi is very help full. Also Mr sourab is very good and help full. This property very clean. I recommend this property.