Public Storage Self-Storage Units at 3849 Pickett Rd, Fairfax, VA

Staff were consistently friendly and helpful!

Thank! 🙏

Good service

Two thumbs up

Awesome service thank you!

Great Place !!! Great Customer Service. So clean and bright ! Feels safe

We just started using Public Storage on June 1st. The price is right, and the facility is very clean. We highly recommend Public Storage to others who need extra storage space. .

Clean facility

I had a great experience with Jay at the Public Storage on Pickett Road in Fairfax, VA. Kudos Jay!!

Jay was fantastic and helped us feel confident about the storage space we chose. Super clean facility.

Love the place but hate their prices. I have my unit for 3 years and going from $88 to $221 monthly, hurt my pocket for a single mother.

Jay, the manager of this Public Storage location on Pickett Rd, was outstanding! He demonstrated excellent customer service and was efficient, thorough and very kind. I recommend this location to everyone. Thank you Jay!

Jay has been very helpful showing us the different option to stored all our furniture and the lots of clothes we have!!😊

Love working with Jay. He is always so helpful! This place is very clean and well lit. Love to know my storage is in safe hands

Awesome staff and very clean.

Great costumer service. Place was very clean.

Jay at Public Storage located on Pickett road has always been great to deal with. I have been with public storage for over a year with no intentions on moving to a new. All the staff is extremely friendly and helpful. I feel very comfortable knowing the property my family and I have stored there is safe and well taken care of. Thank you Jay and the Pickett road staff

Jay is magnificent and has been very helpful

Thank you Jay for a very easy rental today, I recommend your facility highly.

Awesomly clean place thank you staff!

We have been using this facility for two years. It has always been extremely well maintained. The staff has been very helpful, courteous, and knowledgeable. We highly recommend it.

Excellunt Jay

Great customer service experience. Jay was being very helpful.

Many thanks to Mr. Jay. Since January when I came to the facility asking for information about rental and then decided to rent an unit because of his great customer service, Mr. Jay has always provided prompt support every time.

Helpful staff, very clean and well kept facility.

Jay at the front desk was so thorough and helpful! Most pleasant experience I’ve had at a storage facility

Facility is clean, feels safe and secure. Jay was super helpful and willing to go out of his way.

I would highly recommend Public Storage.The Manager Jay is great and will help in any way he can. Building is extremely clean and the security features made me confident that my belongings were secured at all time.

Mr. Jay Kim was absolutely wonderful since the first time I came to the facility. He was very patient explaining me with details my choices, prices, rules, etc. He did a tour of the storage, showed me the sizes, and advised me of the advantages and disadvantages according with the locations. The whole storage is very clean, perfect lighting, and very secure. I have been renting from time to time different storage unites since 2012; I can attest this this is the best. I highly recommend this outstanding place to everyone. Sincerely, Rosa C. Williams

Jay gave me great customer service! I really appreciate his patience and updating me. I forgot to lock my unit and he called me immediately so I could protect my items!

I had a positive customer service experience with the property manager. Also, the facility is well-maintained and clean.

This is not climate controlled it is very humid and my pillows smell musty. Ruined my irreplaceable clothing that is impregnated with a musty smell. Also the cherry on top was finding wool eating moths and their cocoons on boxes and other belongings! Sure a couple of dead moths might not look like much but they lay eggs and those eggs hatch when it’s warm and they form larvae and then larvae eat natural and even synthetic fibers creating holes in your belongings. Their cocoons are made with the fibers they eat. This is the storage facilities JOB to have a facility that is free of harmful pests and odors. This facility has both. And the insurance they require you to purchase covers nothing but Public Storage so they don’t have to deal with your problems when you have them - their solution is - sorry I can’t help you, contact the insurance company. I tried to file a claim for musty odor and the insurance offered to pay me a laughable maximum of $250 (for damage from mold) for thousands of dollars of damaged clothing after I pay a $100 deductible. They have never rectified the situation or done anything about it and I have complained multiple times.

Great safe. Pretty clean. Meh prices though. But for safety and peace of mind, it's fine though

Thank you for your excellent service

All the service at the property is excellent, very clean and the manager is very friendly.

Great facility, clean and respectful. My experience was made real easy would recommend this place to rent!

Nice clean place. Wish I could live there

As you walk into this facility, you can smell some thing and I couldn’t put my finger on exactly what it was but it doesn’t smell good. Well cut to one year later after storing my things there thousands of dollars worth of clothing smells absolutely putrid musty disgusting and I’m probably going to have to throw them away because once that smell is in there you cannot get it out even my lampshades smell like this disgusting putrid smell. I’m going to look into filing a small claims lawsuit against these people. This place is most definitely not climate controlled because if it was, there would not be a musty smell in this place, and it would not ruin your clothing and fabric items. I also found a moth cocoon on my luggage!!! I feel SO incredibly angry. $3600 I’ve spent on storage here and storing my belongings here has ruined at least $5000 worth of my things!

Very clean and safe facility. The staff is very friendly and knowledgeable.

Jay was super nice and helpful!

New customer at this facility and the storage units and general areas are spotless and Jay the manager is super friendly-definitely recommend great location too!

Great facility and great customer service and staff

Thank you for a clean property.

Jay provided excellent service.

Clean units very accessible with carts and elevators

Victoria was very helpful when I visited this location. I have a storage unit at the draper drive location which is a few miles from this one. After waiting at the Draper drive storage for an hour, being disappointed with the customer service, I came to this location to get help and Victoria saved my day. Thank you⭐️

Thank you for very good customer service, and very nice and clean.

Friendly staff

Very clean. Carts always available. Very good customer service

Errol the Manager at this Public Storage is awesome. The unit he showed us was the right size we needed. Very clean and easy to get too storage room. He was accommodating and very helpful. Thank you Errol for being a great manager!!