Public Storage Self-Storage Units at 11334 Lee Hwy, Fairfax, VA

Ram was amazing at helping thru this situation and me being new it was great experience very professional in making sure my customer satisfaction was high

RAM is very excellent and explained me everything in detail

Ram is the great a person to work with

Ram provided excellent service, I recommend this location!

Ram was very helpful when trying to get storage for summer break!

Ram was very helpful and patient helping me with the unit

Ram had great customer service and did a good job explaining everything I needed to know as a first time user

Ram was very helpful setting it up!

Ram was great - did everything possible to get me and my dad as many discounts as possible.

Ram was great, made it easy

Ram was super helpful and very professional.

Ram is very nice! He helped me out so much!

Ram was very helpful and showed me to download the Mobile App to access the gate.

Hunter was very helpful and showed me to download the mobile app to access the gate and my account.

Hunter was very helpful and he helped us get settled in our new space. Loves the customer service and he is very knowledgeable of the products and services.

Ram is very thorough and professional. Have had several storage units but this guy has been the best of all.

Ram was very courteous and helpful. I rented a unit online and went to office to get some information and Ram explained to me how the leasing works.

Ram was super nice and he made everything easy for my move in today.

Ram was super helpful with my needs. This was my first time using a storage unit and he helped me find the best fit and the best deal. Go see Ram!!

Ram was courteous, professional, efficient and extremely friendly. He made the process of move in understandable and easy. By far the best experience I've had at a self storage facility.

Mr. Ram is an awesome public storage employee. He knew exactly all details and explained it very accurately. Thanks

Ram was fantastic and helped us on our move in day and answered all our questions and very professional.

Worked with some big fella named Chris. He was super helpful with everything from how I get started with renting, to best practice for packing maintaining the unit . I cannot thank him enough!

Great, clean facility.

Mr. Johnson was very helpful throughout my checkout process. He deserves a a raise.

Ram did a professional and very helpful and explained all the details of the lease and about the property.

Nice

Ram was very professional and helped me to download the mobile app

I was looking for a quick storage space. Emad gave excellence customer service. He found me the perfect unit under an hour. He was kind, attentive and a complete gem. Your company is lucky to have him!

Emod was extremely professional, knowledgeable and helpful!!! Thanks for making this a painless experience Emod!

I really appreciate Emad for all of the help and friendly attitude.

Wonderful service. Brittany was amazing . she went out of her way to make sure we were able to move in efficiently.

I’ve never been to a storage place but I’ve also never had such a great customer service experience either crossed two things off my list today. Emad was a perfect gentleman and just so kind thank God people like him still exist in this world Just a great man do all that you can to keep him around!

My experience has been truly exceptional so far. No issues.Great customer service and professionalism. It’s clean and safe.And Emad is super helpful and great at getting you started. I appreciate his help the most!

Customer service was outstanding, Emad didn’t a fantastic job of providing me assistance!

Very happy with my reservation and got a good deal for my 5 x 12. Emad was extremely helpfull with all my extra questions.

Hello Everyone I,ve been with this company for long time and I highly recommend Public storage to everyone for all your moving and storage needs , It's a great company, great customer service , great team members, always very helpful , good prices, public storage has always helped me with all my moving and storage needs , Thank You so much

I have rented many storage units over the years, the most recent ones at Public Storage facilities in New York and Northern Virginia. The contrast between this location and the others is stark. This facility is clean and well-maintained. They provide their customers with a bathroom! (So rare!) There is management on-site during business hours. And that manager, Emad, is a pleasure to work with. You will enjoy interacting with him. He is helpful, courteous, and you can tell he is devoted to doing a good job. I already planned to write a good review about Emad before move-in day because my phone interactions with him were such a breath of fresh air after my most recent experiences with surly storage staff. And after the small ways he went above and beyond the day we moved in, I didn’t want to let another day pass without recommending this location to people in the area. Things like a smile during the process sound like they’re not a big deal when you’re hauling your belongings to a self-service storage place, but - you know what? - they ARE appreciated. Thank you, Emad, for a pleasant experience.

We just rented a unit and Emad was a great help. He showed us the unit and how to get stuff up to use the freight elevator

Emad (the store manager) was great with customer service, he keeps the store clean and well managed. I would recommend this location.

Excellent customer service from Mr. Emad - thank you! The check-in process was very easy and quick. Highly recommended!

AWESOME! BEST SERVICE EVER! THANKS!

Emad was so helpful once I completed the reservation in-person. The control climate storage units are clean well.

Ram was very helpful settimg up my account and walked me through the Public Storage Mobile app. Its people like Ram that make coming back to use Public Storage in top of mind. I will continue to refer others to Ram as his professionalism amd care was top notch!

Ram was excellent and made everything extremely easy. I highly recommend coming here for storage!

Ram is wonderful and he provided me excellent service. Made me choose correct storage space. Made the transaction easy. Thanks

Good job Ram and helping me close out my account!

Ram was great and unit was clean. Would recommend

Ram was great!

Emad and Ram was very helpful to me in my last minute demands in service. They provided knowledge on what storage to get and information on the next month's prices as I was on a promotion for that month. The online portion was easy to navigate and check in. I'm new to fairfax this storage place is friendly and helpful

Ram was incredibly friendly and very helpful. Definitely a repeat customer. Glad to be with you all the years to come.

Best representatives on site , especially MR. Emad went above and beyond to help and be very professional. He is true example of great customer service, and we all should take a page out of his book. I definitely would recommend this location to friends and family !! :) 🙏🏽🫵🏽🥇🇺🇸🍇

I came in to find out some prices on packaging materials and Emad was very informative, helpful and professional. I appreciate his help.

Emad provided a red carpet service today!! Choosing something so simple can become overwhelming. But Emad answered all my questions and really help put things at ease in making the best decision for my things. If I can give 10 stars I would! Thanks again Emad!

Emad is super helpful, friendly and knowledgeable. I originally rented smaller than what I need and I was in rush because my movers were waiting. He made easy and smooth process to transfer to bigger space in time. Thanks.

Ram & Emad are always great and helpful.

Experience was really great, clean, super easy and useful app. Most importantly, great staff. Emod helped me get settled in then helped me get everything ready when it was time to move out. Great guy with a great work ethic.

Ram and Emad very helpful and kind!

Ram was awesome and very helpful!

clean and good access .

I am very pleased with the customer service received from Mr.Ram at this facility and he explained me the whole features of the property and mobile app to access the gate. Thank you Mr.Ram.

Ram gave us a very good service and helped us with everything. He showed us the property and the app. He also helped us with the whole process.

Emad was incredibly nice; he walked us through the process, showed us how the elevator worked and our unit before we completed the rental agreement answered all our questions effectively. Great customer service!

Ram & Yousif were very helpful and professional

Ram was great, super helpful

Ram & Emad were excellent and was very helpful and explained the leasing process very crystal clear.

I had an amazing experience at this Public Storage after having the worst physical move of my life. E was absolutely amazing and helped me out the entire way. Great customer service!

Emad is the best employee!! He treat us very well and he pretty gently!!!

Ram is super helpful

Ram was very nice and quickly helped us and explained everything in detail. Thanks Ram👍

Ram was great! Patient and professional and I appreciate his guidance and flexibility and top notch customer service.

Ram was great walked me through on my app how to reserve and actually showed me the space to really get a good feel of the storage area

Was looking for an area to store my stuff while on a short move. Upon which I found this location to very convenient, although not 24hr access. I had an issue in which I left my lock, locked improperly in which the Property Manager Emad contacted me within the ending of that day to let me know of the issue. After speaking with him about the issue the next day, he was very informal about the site and the way they carry themselves as far as a company. Happy I was able to work with Emad on the issue and won’t hesitate to continue with my storage usage at this location. Thanks again Emad.

Great customer service and very helpful throughout the entire process. Thank you Ram and Emad!

Emad has excelente servicié and is very profesional.

Emad was a tremendous help and made sure I was taken of

Ram and Emad was extremely helpful and was really pleased with them

Ram has really friendly and nice service!!!

Emad is the best.

Emad and Ram helped me with some of the nicest service I've ever gotten. I'm a happy customer.

Emad is great person who help me for whole process make my service very easy.

Had to get a unit suddenly and the process was really quick and easy! When we got here, Emad helped us out. He explained everything well and was super nice to me and my partner. Really happy!

Ram is a fabulous representative of public storage. Swift, efficient and succinct. Thank you

Everything went smoothly thanks to ma man Emad! Keep that energy, big ups bro!

Very helpful and patient with me as a first time mover!

I came in to rent a unit and Emad was very helpful and respectful. He helped me through the process and he was very efficient and friendly throughout the entire process. Went with me to my unit and explained how everything here worked and helped me set up the app to make it even easier for me to figure out how to use everything.

Ram greeted me as if I were family. He had a welcoming smile and father-like energy that eased all of my concerns. He even walked me to my unit and showed me where everything was. It was an honor to give him my business.

Nice job to Emad who helped us today to rent our new unit in public storage, lee highway! He went through all the details and It was easy and efficient! Thank you

Emad was very earnest in his efforts to help me with getting a matter settled. He also went out of his way to provide extra service.

Great had my service here. Totally fullfil my requirements. Two years ago, before I visited Seattle, l put all my stuff in this stroage place, and paid a little bit price, but compared to the rent, it's like nothing. Made me such a relief while I stayed in Seattle without being worried about paying double household rent. Thanks for the great service.

Convenient location, clean facility, great staff (Emad). Highly recommended.

Emad was very helpful and kind.

Today is the second time in a week that Emad has assisted me in purchasing moving boxes. He is totally professional, friendly and even loaded the boxes in my car! I give him and Public Storage 5 stars!

I received great service and a quick response from Emad very much appreciated!

Emad was very professional and quickly helped me get what I needed!

Easy process, very polite and professional staff. Emad was great to work with! I’ve rented from other companies and this one stands out! Would definitely rent space here again if I had a need.

Email Witherspoon provides customer centric service at this location. He takes ownership of a problem and takes the initiative when he sees something wrong. In my case he noticed that my storage unit lock was improperly closed and took the initiative to close the unit and spoke to me at our next conversation.

Emad is very helpful respected staff he make it very easy to me to collect the key and how to use the storage area I recommend all of you to ask for Emad

I came to them with an issue that I thought would take weeks or months to resolve and Ram and Michael handled it INSTANTLY. These two at this property truly value their renters and back it up with action. I could not be more satisfied.

Mr edman. nice services good communication n help

Ram provided excellent service. Glad we choose this specific PS location!

Ram gave us the best service today and he showed us couple of units suited for our needs.

Ram was very helpful and walked me through the property and he is so professional.

Ram was wonderful, helpful and kind!

Ram is great and always insightful.

Michael did great costumer service, he is very friendly, patient and helpful for when I was looking to purchase a storage room. Best place ever!!

Ram & Michael were very helpful

Thank you Ram and Michael! Excellent service

Ram & Bill was very helpful and really got an excellent service from them.

Since coming back from California I have become to know Me Ram, manager. Mr Ram is a great asset to the company. He is professional, friendly and very knowledgeable in his work. Not only him but the entire staff .

Ram was very professional and helpful and he is an big asset to the company.

Ram was very helpful and great with his service and dedication to customer service. Great at his work

Ram is the man! Very helpful guy

Best storage in the area. Had some difficulties with my online booking, but Ram was extremely helpful and understanding.

Ram & Michael did an amazing job with me and made everything so easy. Thank you so much for being helpful

This place is amazing. Some of the BEST people I’ve ever met. The property manager Micheal worked with me through every single problem. Even when I was out of state, they would call and text me with polite understanding, problem solving wit, and reasonable negotiation. I trust them and will use their services when I need to move again!

Ram and Michael are truly the best when it comes to customer service and experience. They went out of their way to make sure I was able to move in fast and efficiently. They made the whole process seamless and when I had a question about my account they were able to immediately correct it for me ! It goes a long way, I’ve dealt with other storage vendors in the area and you won’t get this level of service and care. The facility is orderly and well kept. Move in was very easy - everything contactless . And my unit was spotless. Thanks again Ram and Michael! - Sam M. Fairfax, VA

Not many amenities, and it wasn't the cleanest around. You have to hunt for a dolly etc.

Mr. Ram was very friendly and helpful. His professionalism and customer service is amazing. I will refer this location to anyone because of Mr. Ram. Thank You 🙏🏾

Easy and friendly

Ram is outstanding!

I don't use this location at the moment. But I have gone there for about a year to make my payments. Every one of the staff members have been helpful and very pleasant. This last time the gentleman named Emad was very helpful and polite. Would recommend to any one.

I went in to pay my monthly rent and the attendant Mr. Emad was polite kind and gave great service. He was friendly with great attitude.

Ram provided us with excellent service. He was helpful, tactful, and full of answers to my questions. Recommend to anyone.

Ram was very helpful! Thank you!

Outstanding Customer Service by two highly professional individuals, Michael and Bill. They treat you with respect and courtesy. I would recommend this Storage Facility over any other in Fairfax, VA.

Ram was wonderful and very supportive throughout the process. Cannot recommend more highly! And when I came back to have the light fixed in my unit, Emad was also extremely helpful, prompt and very friendly. Based on the customer service I’ve received from both Ram and Emad, I will certainly be a long term customer and based on my prior storage unit experience, truly feel this location is the best place to accommodate all your storage needs!

Great service! Emad was exceptionally helpful and handled everything quickly and efficiently.

Emad is the best worker.

I really appreciated the help that I got from Emad and Mia. Emad went above and beyond to help ensure that I would be picking the correct size space for my storage. He was kind and patiently took his time to show me multiple options and made me feel comfortable with my choice. Thanks so much

Michael at the front desk is excellent!

Ram and Michael were super helpful to me today. I had a wonderful customer experience. Highly recommend anyone looking for storage space to come speak with them.

Always have a good experience at this location 👍👍 hilda is very nice and helpful she helped me set up the app on my mobile phone

The service desk is excellent. Mike does his best to help, answering emails, calls, etc. The entrance and units are clean, and they check if you have a good padlock. The app works well with a remote gate opener. It is handy.

Ram was great helping us today.

I had excellent friendly service from Ram at the front desk

I closed out my unit balance of 1.50 but accidentally charged 150 to my account. They took the money and I called and emailed managers and customer multiple times but know one knew where the money went. They told me multiple time that I only sent 1.50 and paid my balance but 150 came out of my account. I will not be supporting nor doing business later on in life with them.

Terrible services. The staff don’t want to help. The store doesn’t honor online prices and just say the reservation is not valid and wants to charge more in one way or the other. Be careful.

Ram gave a great check out experience, and the other gentleman was assistive.

Ram is excellent manager. He showed me how to download the mobile app. Thanks RAM

Ram was very helpful with great hospitality. Very much appreciated.

Michael was great. Lots of options, did all my paperwork online, good deals online. The inside lockers and storage has not temperature control. I don't understand why management doesn't do it, they sure get our money towards the cost.

Great place, very clean and organized, secury seems good.

The location is great and the prices were the best in the area. The staff were wonderful and assisted us with our rental space and any questions we had. Thank you to Michael and Emad for your excellent customer service. I highly recommend them.

Ram and Liz has helped me out a lot I didn’t have access to open the building and they went above a beyond to help me thanks a lot !!!

Ram shows me around and explain everything clearly. Very nice service!

Ram was very helpful & courteous during first meeting. Great customer service.

Ram, good service.

I recommend this location. It was clean and organized. Michael went above and beyond to make sure the unit met my storage needs. It was a pleasure working with him.

Mia and Mike completely saved the day when the lock on my unit inexplicably jammed. Mia graciously drove all the way to her home and back to get the equipment needed to get my old lock out and Mike was even able to get me a discount on my monthly payments while we waited. I could not have been more impressed by the quality of customer service here and highly recommend using this location if you're in need of storage space.

Ram was very kind helpful through out the process.

Ram gave me excellent help with boxes and a terrific discount. Would come here again

Great and easy service! Especially a thanks for the courteous help from Ram!

Ram is a excellent , explained everything in detail. I highly recommend all my friends for their storage needs to this property and see Mr.Ram.

Ram and Michael did an amazing job and service!

Convenient for what needed for

Had a very easy check-in process with Michael and Joe was very welcoming and helpful on moving day today. Place is clean as is our unit. No issues getting access to site or using elevator to move boxes, etc. Overall, a good experience. Would recommend to others in need of a storage facility.

Great experience, Michael was definitely of a lot of help. Would totally recommend.

Process to book and gain access to facility was smooth and hassle free. Yousif was also very helpful with providing a tour of the unit and explaining various configurations and payment options. The location is incredibly convenient as well!

I have had two encounters with Mike at the store on 11334 on Lee Highway and both times I walked away feeling like he appreciates his customers and is an extremely professional person. If you need to a storage unit, please go to the Public Storage on Lee Hwy, you won’t be disappointed with the service.

Michael was a great help and explained everything thoroughly!

I had a question about my unit. Ram helped me with it;

The team here was so helpful with moving and even on the moving out as well. I had left an item behind and they were nice enough to call and let me know. We set up that I would be back for it a few days because of traveling and that were understanding. I will use them again if I'm in the area.

Ram rented me a unit that was broken. I moved my stuff into that unit, then he informed me that it was broken and had to move it into another unit. I had to pay my movers again to move my belongings and public storage won’t even acknowledge their mistake, nonetheless provide compensation. Despicable; you all should be ashamed to provide for your families working for an entity like this.

Ram did not tell me that I was being forced to buy a second lock when I didn’t need one. If I was told I would have taken my first lock and put it on my new unit. Also he “asked” me to buy some desiccant to make some bonus money but he wasn’t very clear about how much it cost me. Very confusing

Ram was very pleasant, helpful, and efficient. Great experience.

This is my second interaction with RAM for my storage needs and he is always so helpful and goes the extra mile to make customers happy

Ram is Excellent he explained to me all details clearly and showed me the storage unit that fits my needs

Great service! Ram was very helpful getting the codes for me and Steve was very helpful getting all the booking set up. Great people!

Ram & Steve are Excellent. They explained me the leasing process very clearly and I really recommend all my friends to come and see Ram or Steve at Fairfax location. Thanks Ram&Steve for everything you guys did today.

Ram did a wonderful job getting us a great deal on our 24/7 unit. Highly recommend this unit and working with Ram. Fantastic customer service.

Ram is too nice and friendly. Excellent service!

Ram - great service!

Ram was wonderful in getting me the right sized unit and all the info with it! Thank you Ram!

Ram was great!

I would like to share that Ram and Steve have provided excellent and professional and timely service. I wish all my service experiences resemble this one.

Very knowledgeable, courteous and excellent customer service.

Yousif did a great job!

Ram was so helpful and made my experience very easy and time efficient.

Ram was very helpful , and professional.

Ram the Manager was very friendly. Explained me the leasing process very professionally and I definitely recommend this place to all ny friends. THANKS RAM.

Ram is great!

Ram & Steve did a great job getting me set up with a space quickly and smoothly.

I was very happy with the customer service Ram provided, he made the process a lot easier.

Ram is excellent. This is my first time using public storage facility. Ram explained everything in detail the leasing process and very impressed with his presentation. He is an great asset to the company.

Ram gives awesome customer service!!! Detailed information on the site, policies, knowledge about all things Public Storage. So simple, online reservation, he greeted me with a smile, showed me various units to get my perfect pick, and helped me get my rez complete in minutes. Thank you.

Ram was wonderful. Very informative and helpful! :)

Ram & Steve were great! Very helpful. Good prices!

Steve and Ram at the Fairfax Public Storage site were very friendly and answered all questions we asked. We rented a space for a year and they completed our rental agreement quickly and efficiently. Thanks for the support Guys.

Great and fast service! Thanks Steve and Ram!

Ram did a great job.

Fantastic. Ram and Yousif were extremely helpful. I highly recommend working with them and using this location for your storage needs!

Ram was excellent and really helped me find everything I needed!

Ram and Yousif were very helpful. They gave me all the info I needed and I was only there for about 10 minutes. Very quick and easy setup and they detailed every possible deal as well.

Ram provided excellent customer service!

Ram and steve was so helpful and friendly

Ram and Yousef were awesome to work with!!

I worked with Ram, he was very friendly and helpful. He made the experience very quick as well as very informative. The unit he showed me was very clean and even had a promotion for 1st month

Ram was very helpful and explained everything about our storage unit in great detail.

Great service, Ram was very helpful in my clearing & closing out my account. Needed a small locker, great price. Highly recommend this location!

Ram & Yousif were great, very friendly explained everything before I hooked the unit. Ans the price!! You can’t beat that I’m lucky I came here today!

Ram provided superior customer service. He made sure I had everything I needed to keep my belonging secure. He also carried my boxes to the car. Ram was amazing!

Ram was diligent to follow up. Proactive. And very helpful. Guided me through the whole process. Happy w the service.

Would highly recommend! It was my first time renting a storage unit and Ram explained everything, making the whole process easy. If ever you stop by, ask for Ram.

Ram and Yousif are great at providing customer service! We had a smooth and effortless experience and the property is easily accessible with very nice, clean climate controlled storage units. We have rented here before and had a very good experience, our second experience didn’t disappoint. Come here for all of your storage needs, you won’t be disappointed! ***Update-I didn’t think the customer service could get better, but it did. My moving company sent me a check and because we had had our goods delivered to the storage unit, sent the check there. Thank goodness Ram was working! The mailman wanted to take the check and return to sender. Ram noticed that it had a unit number on it and looked it up. He said let me hold onto the mail and call the customer. He called me yesterday and I knew instantly what it was. I also knew if he would have given it back to the mailman that it was have taken weeks to be reissued. Thank you so much Ram for going above and beyond, for your work ethic, and for your positive attitude. You did an amazing job! If I could give 10 stars I would!!!

Ram 5 star service . He was amazing and on the job . Very good customer service . I would refer anyone to this location . Neat and clean

Ram was so helpful and very professional. You need more people like him to work for your company...

I rented a small storage unit but found out that it was too small for my need. I got assisted by Ram and Steve and they did a great job helping me with securing a larger storage unit that fits my needs at a great price. I totally recommend this place.

Used before and I'll use them again.. ez courteous and efficient

The guys Rom and Yousif provided excellent service and was very helpful and made the process of rental a unit easy.

Ram was amazing! He was so helpful and I am so happy to have worked with him.

Ram and Yousif did an Excell at job in explaining and quickly setting me up with a unit. They both deserve a raise!

Stopped by to see if I had left my key behind when I visited 3 months ago. Ram was there to help and yes it was there. Such friendly service. I’ve used Public Storage on more than one occasion and they always make it so easy. Very accommodating.

Great service from Mr.Ram! Showing me the site and helpful information

Great Service! easy process, nice staff, wonderful service!

Ram is an great customer representative very patient and accommodating. Yousif assisted with great attention and helped me understand the process. Save time and money and come use their facilities.

Yousif and Ram are amazing team. Thank you so much for everything. I will definetly recommend my friends.

Great customer service from Mr. Ram! First time renting. He explained me everything in detail and very much satisfied and will recommend others👍

Mr. Ram and the crew explainme and help me about my questions, they gave me full detail of everything.

Ram gave me awesome service today when I went to visit the location

Ram was extremely kind, knowledgeable, and helpful in finding us the perfect storage unit that fit our needs! Would definitely recommend Public Storage to a friend! Thanks again Ram!

Great experience with Ram! Friendly and through, I got the space exactly the right size. He explained everything and the most excellent customer service.

Very helpful and professional. Served by Ram, very knowledgeable, patience and friendly! 5/5

I had an amazing experience here at public storage. Yousif, Steve, Devin, and Ram are phenomenal. They met my needs and exceeded my expectations. A plus location.

The worst customer service ever. I would give a zero but not an option. Moved in and had no light and was told repeatedly it would be fixed but was not for 4 months. As a new customer, I asked front office for assistance for paying my account online and told to “look it up.” Help was not offered for payment process, not so much as , ‘here’s the web address.’ At 5 months of renting a rental increase of 17% was added and I was notified by an email- no correspondence sent. When asked about rate change effective in January when it is difficult to move, I was told sorry everyone gets the increase and it is commensurate with other rates in the area. It is not, it’s about 65% higher for fewer services. Then went on a Sunday afternoon with a car full of items to move in and told I can’t because they are painting the floors. An alert that they would be inaccessible would have been helpful! Nope- sorry too bad was the attitude. In short, go elsewhere where customer service is a priority and rates are reasonable.

First time I rent a storage and Ram was very helpful and knowledgeable about the process and details that I needed. Thank you

Excellent service by both attendants, Ram and Yusif. Given a quick, easy, understandable process towards storage rentals and associated fees, and both were extremely helpful regarding moving into our unit, go beyond what was expected. Definitely recommend.

I rented a storage unit some time ago and I must say Steve was excellent! I was completely green to the process and he took his time to thoroughly explain all the details to me. Great lasting impression and superb customer service!!

Great customer service from Ram! Recommend this location for your storage needs.

We needed a storage unit and Ram was attentive and helpful. He made suggestions on what may work for us.

Unhappy service unit gate

The staff is client-focused and helpful. Ram specifically has been great and is very responsive; since this is the first time that we're renting a storage space, Ram has provided us some helpful advice.

Tremendous thanks to Steve and Public Storage for helping us with our summer overflow! We hate to go, but we'll be back next May!

Staff was outstanding when I need after hours access. Jay provides outstanding customer service

What is the current rental fee for a 10' x 10' unit?

the staff was so kind and helpful. he even helped me find a space with an optimal promotion at a different location when he couldn't find one in this location.

Steve was ready for us when we arrived and that was a grand first impression. Very cordial, helpful, informative, and sociable. It was a good experience all in all and I feel a bit better about spending my money every month for storage (smiles).

They cost way to much money and go up on there price ever year

I really appreciated how attentive the staff was. Will was very helpful showing me where my things would be going, and recommended products for m move that would make the safety of my products even more absolute. Chaela was also attentive answering questions for other customers while I waited for Will to finish helping a customer before me. Overall it was a great experience and I look forward to working with them again if my needs change.

Had a great experience with Steve, I had never rented a space before and didn't know anything about the process. He made it easy to understand and was incredibly polite throughout. Even got some great supplies while I was there! Thanks Steve!

I can't thank Public Storage and the manager Steve enough for finding my company what we needed on the fly, including more than one space. Great service, kind and understanding, watch out public storage, I'm hiring!

The customer service and attention to detail at this location is exceptional. We originally reserved our unit online. When we came in, Steve helped us realize that the unit we reserved was way too big for our needs and guided us to one that was perfect. He was very professional and a pleasure to interact with. We got an amazing rate and had a great experience. We used this facility to store our things while our place was being restored after flooding so hopefully we won’t need to use it for the same reason anytime soon but this is definitely the location we’ll be back to if we ever need storage again!

We met Shah to get a store rented in the facility, found him really helpful , Thank you Shan!!

I stopped on Saturday to check on a space I'd reserved for this week. I didn't realize how in demand these places are! He was slammed busy but taking care of everything and everyone. He convinced me it'd be best to rent then since he was low on my size. Best advice! Started moving things in yesterday and Steve helped me find a push cart. Clean and well lit!

I've never used storage before and I had no idea what to expect. Steve and Shah were just wonderful. They explained everything and even helped me find a better spot than the one I picked first. If you need a place to put your overflow, you have to come here!

Wonderful experience with Steve, he answered all my questions and showed me the security that the facility offers. He allayed all my concerns and I'm confident that my things are safe under his watch. The facility is clean and well lit at night, except one building, but he told me he's getting it fixed asap.

Mr. Gupta gave us excellent service and we liked the location very much.

Excellent service by property manager Mr Gupta

Mr Gupta excellent service today

First time ever getting a storage space and Steve and Shah are AWESOME! I had no idea what to expect and they made it plain, clear and easy. Plus, Steve found me the best deal ever. Extremely happy. I highly recommend this facility.

Steve is great. Seems like they have good prices

Location is great and the place was very clean. Steve took the time to explain all the details of my new rental agreement and went above and beyond in service. I left with exactly the storage I needed and am a very happy customer!

Steve was the first person I met when I moved to VA from DE 2 years ago. Service was excellent then and that's why I came back to Steve's place again when I needed temporary storage. Definitely store here.

Great place to send a fax

I can't say enough good things about this store and its manager Steve. He went way above and beyond to help me with my space and then when my car wouldn't start. I always see him on the property cleaning and talking to customers. He really takes pride in his work and it shows

Mr. Shah and Steve gave us excellent service. They really took the time to find us the best storage-space size and price, and they answered all of our questions. It's not often that you get customer service this good. We highly recommend this location.

Shah was very helpful! 3rd time customer for a reason!

I'm new to area and looking for storage to fit my needs. Steve walled the property with me and showed me all options available! He even gave me tips on getting around town! With such great customer service I chose Public Storage for all my storage needs!

I came by to rent a unit at the advertised $1 Special however the manager Steve told me I had “two active units” (despite not currently renting any units at public storage) when I asked him for details or for a customer service number he rudely said “It’s on the website I don’t have time for you bro” horrible customer service I’ve rented at other public storages before but this was one of the worst experiences I’ve ever had there

I rented a storage room here today and Steve was great. He answered all my questions and addressed my needs and clean concerns. Very friendly and patient storage place!

Steve did a great job explaining all of our options and helped us pick the correct unit for our needs. Excellent customer service and made us very happy with our choice!

I came here to rent a unit for my businesses and mr.shah help me a lot. This is a good clean location if someone need storage is highly recommended

Our office has been storing here for years and the facility has always been well kept and clean. The staff is great, Steve was a tremendous help resolving an account glitch. I highly recommend this Public Storage!

Steve at this Public Storage location is awesome!! He pays much attention to the customers needs and will always follow up to make sure things are done to your satisfaction!!

My husband and I are closing out our account here and moving to a Public Storage nearer to our new home. Let me tell you, the main reason we chose to be sure to get another Public Storage space was the incredible service at this facility. Steve and Mr Shah were genuine and kind, and I'll miss seeing them. The property is well maintained and safe, as well.

Rip off

Had a great experience here the last few years. Finally had to close up shop, but I couldn't have been happier with the service I received over the years from so many employees. Mr Shah and Steve made my move out process quick and easy and were careful to make sure I wasn't leaving due to being unhappy with anything. I can't recommend this place highly enough!

Excellent customer service -- Steve and Mr. Shah are a great team. Good location; units look well maintained and it was very easy to set up and rent.

Great help very friendly very, employees made sure I have found the right storage for me if you need storage in this area definitely give them a look up even made sure that I got the best value for my buck and maximize any savings they could

Shah called about about my reservation. He explained me about the property and helped me with all the details about the unit.. was very happy with his assistance. The property is clean and we'll maintained.. the storage units are clean. I would strongly recommend this property.

I really recommend this place is very organize and the staff is really helpful Mr Shah helped me a lot and showed me the storage is very kind

Extremely helpful & accomodating staff! Steve the manager is top notch. The location was clean and felt secure. I would highly recommend this storage facility.

Christian was very professional and thorough. He is an asset to your company.

Great location, reasonable prices, friendly and courteous staff! Jenny was very helpful and she made the move-in process quick and painless.

Beware! They will try to close in the deal and push you in even before you realize. They are a scam. They showed me a lock with public storage sticker and told me that is the only lock I can use it. Since I am renting a storage unit for the first time, I thought we have to use their locks only but later they told me they sold me that lock and I have already paid for it. This guy keep calling you and bothering you when it is someone else's fault (someone dropped something outside the storage units and they call everyone and starts shouting at them). They should have checked and investigated appropriately before blaming on everyone. You DO NOT get peace for sure. Find some other storage where the service is better.

Muhammad Ali and Jenny were extremely helpful during the reservation process. Very thorough in documentation, and made sure the storage space were perfect for my needs. Love the access of the facility right off Lee Hwy, and highly recommend.

It is a good storage place .. clean,orgniazed , good price.. friendly staff .. Shah is one of them

Awesome place! Thank you for the help! All the employees are good. Mr shah is very helpful! Good place to get ur storage safe.

I rented a storage unit at this facility two years ago and today I am moving out reasons moving my business to MD and I have no issue. All the employees are good but Mr. Shah is very helpful. I recommend this location if someone needed a space.

If the storage wants a key to your unit, stay away. They do not have a lock cutter. So, if you lose your key, you have to pay at least $80 to open your unit. Another storage that I used cut my lock for free.

Public Storage on Lee Highway in Fairfax is highly recommendable!!! Special thanks to "Shah" who assisted me. He went above and beyond. He was very professional, knowledgeable, and extremely patient. As we all know...moving can be stressful. He gave suggestions to accommodate the rental space I needed as well as the size boxes that would make my move more economical. Each time I've come to the office, he's always willing to assist and answer any questions. I consider him to be a valuable employee for your company! I am a very satisfied customer and will pass the word on.😊 P. Gibbs

I was in Need in storage unit and I went to this facility. Mr.Shah show me a couple of units and answer all my question. It's a good facility and I recommend if some one need a storage space. Mr.shah and mr.steve are very helpfull.

They are great. Store manager and asistant sm. Was very helpfull. Great price great service, what else do we ecpect! Thanks

Steve and Brandon are simply fantastic! We arrived late but they willingly stayed late and helped us get the space we needed for an emergency. These guys are the best, Public Storage: take care of these two!

This was wonderful place!! I was so suprised with their serves and price!! Mr Shah and steve are so wonderful !!

Good price and good service.

I met with both Steve and Shah. They were super helpful in getting me set up with my storage unit and took the time to show me how everything worked. This was my first time renting a storage unit and the whole experience was professional and easy.

Steve was so helpful throughout my stay at this Public Storage, I can't say enough about the place or his service! Great price, clean and secure property, friendly people. Loved it! If I hadn't finished moving, I'd have stayed! Highly recommended! Ask for Steve!

I walked in to Public Storage today to get a storage unit; the gentleman that helped me is called Shah, he was wonderful. He was very knowledgeable and he took the time to explain everything to me. He answered all of my questions, and l asked a lot of questions but he was so patient with me. He showed me a couple of units to help me decide on the size l needed to get. His customer service was impeccable --- thank you Shah for all of your help. If you are reading this review and you are considering getting a Storage unit; l will strongly recommend you go to this location, you will not regret it. There are a lot of storage places around but they are not all the same, it's the people that work in these places that makes a difference.

Steve and Ruth were such a great team! They made my move in quick and easy, and showed me new ways to protect my things. Clean, secure, reasonably priced and run by great people. What else could you want?

Good hospitality and good people Shah and Steve. Good job and good units

Thank you, Mr Shah for wonderful service.

I worked with Mr. Shah and Mr. Steve, they were both polite, thorough, and informative. I like the locks they sell as they are resistant to lock/wire cutters. While I did not opt for the climate controlled unit, the storage unit appears to be clean, secure, and relatively dry. I look forward moving in the next few days.

The service was really good and it perfectly worked out for my needs. Steve and Shah were really professional and I'm happy with the service received.

I highly recommend this site to anyone looking for short or longterm storage options. They are professional, the facilities are well kept, and customer service is A+ (especially Steve).

Awesome service, clean and secure facility!

I have rented a storage unit at this location for the past 9 years. You all have the best employees ever! Mr. Shah and Steve were able to find me a larger unit to better suit my needs, and it was actually within my price range. Great customer service always makes handling business so much easier. They always do their job with a smile!

Storage is great and the price is reasonable great location, the most important things is Hars & Steve they are great people and helpful, I was very satisfied the way they explained every thing.

This location has been my go to spot for storage needs for years. Haris and Shah are super nice and help me out all the time. The property is in a great location and is always tidy and well kept.

Very good help and easy to use thank you they assist me finding a item I have losed as well Harris and Sha

We got a good price because of a special they were running. Steve, Harris, and Mr. Shah were super friendly and helpful. The place is laid out well, has a bright and clean appearance.

Muhammad was very professional , and understanding. Knowledgable about the products and helped me get the right storage I needed for my move! He also provided a five star experience from the bubbly greeting to to the friendly fair well, excellent customer service! I will definitely refer my friends and family!!!!! If you are reading this and are in the local Fairfax area, and in need of a storage or in need of any moving materials, just go see Muhammad at Public Storage located at 8523 Lee Highway Fairfax Va. 22031

Moved my daughter and her husband in this past weekend and the gentlemen working at this store are fantastic! Steve, Harris and Mr. Shah were professional while keeping it fun. Even helped us move supplies we bought to our car. Highly recommended!

Stopped in yesterday to complete the online reservation of our 10x10 unit. The unit was clean and well-maintained. Service from STEVE and Mr. Shah was delightful, and we actually realized I had worked with Steve previously at another location. As before, he was fun, professional, and fast! Customer service like this makes the difference between an average experience, and the kind of experience that makes you want to come back again.

I am really pleased with there help. I came they show me a right place. I was so worried about my things. The guy name is SHAH is really helpful. He is the perfect guy for this storage. Keep it up. It's clean, I definitely recommend people, to came here try it. Thank you. I fell safe now with my things.

If I were rating this business on Shah's customer service alone it would have been an easy 5 stars. Shah is so patient, so kind and so helpful you'll wish that you could run into him every day. He is an absolute delight. Tim, the property manager, on the other hand, was one of the worst customer service experiences I have ever had. He is nothing more than an impediment to your otherwise productive day. A small man on a deluded power-trip. Would never ever go back solely because of him.

Great to do business with

Excellent first time service by Tim and Haris! Fully recommend this location.

Great service by Shane. Very nice and hospitable. Answered all my questions thoroughly. Accomplished his task.

Haris was very helpful. Would recommend this property and staff.

Sometimes you feel like a nut. Sometimes you don't. Other storage places have nuts, but this Public Storage sure don't! The staff always treats me with respect, even when I have a tendency to not pay on time. (Which is pretty much all of the time.) Tim, Shaw, Harris, sharika, the list goes on when it comes to those I've dealt with and who had to deal with me! I wouldn't choose any other place to do business or store my items. Always professional, always considerate.

Haris helped us set up a storage locker. He was polite, effecient and easy to work with. The process felt easy and streamlined, it was great. Would comfortably recommend to anyone needing storage space.

Tim and Shah were very professional. I was able to move in quickly with their help. I highly recommend this location. The space was much bigger than I expected.

Mr. Shah and Mr. Harris were very helpful in getting the paperwork done in a timely manner. I was under a time crunch and they expedited the process so I could get my unit quickly. Thanks guys!! The location is awesome and the place itself is clean and well maintained.

Clean facility, very courteous personnel, especially Mr. Shah

Shah was informative and professional!

Good location & facility. Angie was very helpful in getting new storage set up.

Great customer service. Mr. Shah was very helpful and friendly. The area is clean and accessible.

Great service! Tim was very helpful and made the process quick and easy. Even following up after I moved my stuff in to make sure everything went well.

Mr. Shah really helped me choose through what I really need. I intially choose a smaller place and explained what I would be storing. He found me a good spot. He went extra mile to help and very courteous.

Tim, as always, was great. Shah was very nice. Good location. Good staff. Repeat renter. Efficient and easy check in.

I missed my appointment time to reserve my unit but Shah let me come a day later (even though it was outside the 7 day reserve window). Haris assisted me when I signed my lease. He was very friendly and professional. I'd highly recommend this facility.

Shah and Harris were very helpful. I had reserved a 5x10 climate controlled unit online and when I got there it turned out it was labeled incorrectly in the system and was actually a 10x10 unit. They transferred my reservation over to a nearby Public Storage but when I got there I realized the rate was much higher. I called customer service but they were unable to change any the rates for my situation. So I ended up going back to Shah and Harris to get a non-climate controlled 5x10. This is more of a review of Shah and Harris as they were extremely nice and accommodating, where as the Public Storage customer service was extremely unhelpful.

It started off bad . But thanks to Angie it turned out great

Shah was very helpful and polite!

Yesterday I rented a storage unit at the Leesburg Pike location. I was helped by a young man named Jemal. He was extemely helpful and professional. It was actually a pleasure to do business with him. He was knowledgable, curteous and represents the company in a very positive manner. I was very impressed. Thank You!