Public Storage Self-Storage Units at 398 Long Bridge Drive, Arlington, VA

came in to buy some boxes service was quick and easy will be back for more

If you’re looking for storage in the Longs SC area then Public Storage is the place to go. The storage units are clean and spacious the price is reasonable and their customer service is the Best !!! Mike at the Longs location helped us through the whole process he was so friendly, informative and helpful that he made the stressful time of moving and storing our belongings somewhere else so much easier. Thanks again Mike !!!

Absolutely disgusting. I saw all the great reviews and decided to leave my items in storage with no food or perishable items. Just like the previous review I had rats or mice chew through my boxes and make themselves a nest. Rat droppings and urine in the box. My boxes were NOT climate controlled. It was dusty and I could see that they had done some drilling above my unit and left all the dust and grit for me to clean up. Don’t rent here it’s a scam. You pay over 100 dollars for a closet in the pits of hell. On the plus side the employees are very helpful and nice but only so much they can do with the trash they’re given.

Infested with rats and false advertising of "climate controlled" I was at this unit for 3 months and regret every second my belongings were at this location. When I checked up on my unit last week, I was appalled to find my wall chewed through by rats and rat droppings in and around my unit. I stored no food, vitamins, or any perishables in my unit and everything was in either a cardboard box or a plastic storage bin. I emptied out my storage unit the following day and found none on my belongings had been visited by rats, I was just caught in the crossfire of rodents running between units. In addition to this, all units are labelled as "climate controlled", but the humidity is in excess of 40% and the ambient temperature was 80°F when I was there to unload my unit on July 30th, 2023. When I began my contract with Public Storage in April, it was still too cool throughout the day to learn that whatever climate control they do have in there to check the box is inadequate to cool the size of this location. Least important note is that this is clearly a lowest-cost-to-operate location. The hallways are incredibly narrow, the unit doors are only 2-3ft wide, there is only one elevator on each side, there are not enough sleds to accommodate the number of renters, and the lighting inside the unit is non-existent (I had to bring my camping lantern every time I went). My only positive thing to say about this location is that staff were friendly and understanding of my immediate need to move out of the unit and provided me with cleaning supplies and trash bags to facilitate this move. I've rented from public storage in 3 different states now, but this is the last time I'll be renting with them.

Efficient, clean, and very easy to rental process.

Very lovely property Sasha is a doll amazing property manager I would definitely recommend this location to others

Great service, very informative and smooth service

Hi, What is the name of the metro station closest to your location?

Ahnaz and Sasha were very helpful. From the moment I walked in they were very attentive. I appreciate how dedicated they are to providing a good customer experience.

Watashi wa sutorēji kaisha de no keiken no hanashi o shimashitaga, paburikkusutorēji ni kanshite wa shitsubō shimasen. Kono basho ni wa subarashī kasutamāsābisu mo arimasu.

Sasha is an amazing person and very polite and professional. 10/10, best storage facility in the neighborhood. This place has a driveway you can drive through to unload that is covered, and it is super easy to get to my unit.

Sasha from Public Storage was fantastic! SHe went above and beyond to make my move out easy. On a stressful day she was a helpful voice! thanks Sasha!!!!

Customer Service are terrible! Called a bunch of times no one picks up. Went to the office area and the doors were lock.

I like this location

friendly place and clean

came in looking for a storage unit and the customer service was wonderful thanks again to the young lady !

It was Lonnie's first day. He was very professional and helpful as he walked me through the facility and confirmed my access. The location is easy to get to. Great experience for my first time using Public Storage.

I just wanted to take the time and say that the employee that helped me was amazing! Mr. Lonnie answered every question I had (and I had a lot). He walked me through the whole process and again I just want to thank him for that!

Lonnie helped me ensure my move out process was smooth. This Public Storage has great customer service. I highly recommend. Sasha and Tiara were both personable and professional. It’s hard to find great customer service these days, but it was great to see two professional women doing their thang! I feel great leaving my belongings here!

Ms.Renne was very very helpful today as my team came in this establishment and face many problems that had nothing to do with her as the last employee put our customers items away which were somehow lost. But Ms.Renne was very helpful and we were able to get our job done smoothly.

Sasha has grade A+++ customer service. Definitely upper management material. Thanks again, Darryl

Sasha at this location was Amazing! Very helpful and has Made this experience very smooth. Give her a raise on top of a raise. Thank you Sasha!

Customer service is solid and facility is easy to access.

All employees at this location have been super friendly and are very helpful. Renee and Sasha were great and answered all questions I had. I rented with this location for over 2 years and had no problems whatsoever, they make everything easy.

Awesome place. The employees were absolutely wonderful and super helpful!

Service was great by Racquel and Renee. Will recommend to friends and family.

Tiara was a gem to work with. She was very knowledgeable, patient, and made sure I had everything I needed before I left. The professionalism was top notch and I would highly recommend handling all of your storage needs there!

Sasha is a gem to work with as she consistently provides the highest level of customer service! Excellent facility!

Tiara and Sasha, show such professionalism and class when come to a management team working hand-n-hand with one another, customer service skills and experience . Not sure how long they’ll be here, but this is winning team!!!! Wouldn’t want nobody else!!!!

The office staff are very nice and professional! Property is always clean and convenient!

Tiara was very helpful and friendly during my visit. Would recommend again

Go check your unit - massive rat infestation in the building ... It's worse than DC.

RATS !! There are rats everywhere. They have traps out but they only catch a few of them ... Completely ridiculous !

Amazing facility !! And customer service

Excellent place to store my valuables

Friendly and helpful staff!

the 3 girls on the team are incredible, thank you for taking the time to explain and show me around, especially the one in training for being patient with my questions

Tiara and Sasha were great! Great customer service and a smooth transition making my storage purchase. I will definitely recommend this location

The staff at this location is very helpful. They walked me to my storage unit and made sure I didn't need anything. If you are looking for a storage facility in Arlington, VA, come to Public Storage.

Process was easy and smooth. Both ladies working at the office was attentive and very helpful. Place was clean, organized and most importantly safe!!!

Ms Tiara was super duper helpful! Managed to get me into a unit for less than what i was expecting for the size I needed. Her approach was very meticulous and energy was very very welcome. She truly made my day. (Lucky i was in a rush or we wouldve been engaged by closing time lol) Building was well maintained and didnt smell funny. Glad i went there.

I am lookin for a storage for collage, Called and talked to Tiarra she was extremely useful and friendly. I’ll will most definitely be using them during summer break.

Amazing people here. One of the workers in particular, Sasha, has a very kind approach and she did her job with no problems whatsoever. I would definitely recommend this store to others!

Excellent service. Love what they are doing with the new design. I’m going to be coming here a lot more.

It is getting expensive. My rate went up for almost 50%

This team here is amazing. They are so kind and as helpful as can be. I was moving long distance and just need several months of storage and they helped me with perfect unit for a great price! I couldn’t be happier!

Came in to buy boxes for a move great customer service!

The young ladies in the office had excellent customer service. I am moving soon and they were able to answer all of my questions. I’m definitely coming back.

The office was not ready yet, and the young ladies went out of their way to sell me packing supplies for my move. Thanks again ladies!

I was shopping around for unit and the young lady in the office was extremely informative

I've been renting here months, but at some point in the last month and a half someone stole the carts for people to use to move their items from car to storage room, and they have yet to replace them? Why? I called the front desk to inquire, and I couldn't get a straight answer. Please rectify this. All the money being spent and you can't spend a few hundred on 1 or 2 carts at the very least to assist your paying customers?

Dave was most helpful with assisting me with my initial storage and then finding a larger space when I realized the space I had just wasn’t going to work. Convenient and easy to access. Thanks Dave

Needed storage quickly and at a secured location so I came here. Sasha was the best! She was very quick, so friendly, and very professional! She made me feel like I made the perfect choice. Thanks again Sasha You Were Awesome! 😊

I Scheduled move out by there app and empty my storage but the bills continue.

I do not recommend using Public Storage. I have had a 40% increase in the price of my storage in 16 months. The cost of the same storage on their website is below what I got for the first time. I have called and complaint several times. They gave me a discount for three months that is over, and there is nothing else that I can do because they do not want to decrease the price. I am not sure if all the storage in the US works like this one, but I definitely do not recommend using it.

I had a mattress in storage at this facility. The unit I rented was very clean and there was no damage to my mattress. The management was exceptionally pleasant to deal with and very helpful at all times during my use of the unit. I've had bad experiences with storage units in the past, so I definitely felt that I received my money's worth.

Wonderful staffs Sasha and Dave. Thank you so much for your professional help.

I found this place online and noted its great rates but also had a wonderful experience working with Sasha when I came to finish setting things up at the building. She's very knowledgeable and one of the nicest people in the whole region, I'd definitely recommend this place if you're looking to store something.

This is not a safe place to store your belongings. Unlike other Public Storage units I've used, the entrance gate seems to always be open, even after business hours. I rented a 5x10 unit on the ground floor of this facility for two months (Aug-Sep 2021) and stored several boxes of household items. I used a Public Storage lock and the only two keys traveled with me. When I returned to move out, everything in the unit had been moved and several of my boxes had been ripped open. A large 55" television that was originally up against a wall was now in the middle of the unit, and my mattress was now against that wall. It was clear that the thin masonite wall panel that separates the units had been unscrewed entirely. When I alerted the manager, David, about the suspicious activity, my missing belongings, and damage to the wall, he was dismissive, impatient, and exasperated; I had to insist that he accompany me to the unit so that he could file a report. He made comments that it was "no big deal" because the television, what he deemed to be the most expensive item in my unit, was left behind. He continually stated, "not my problem" when I asked him how to proceed with a police report or asked questions about cameras in the hallways. When I vacated the unit, I was instructed to leave it unlocked. David stated once again, "not my problem," because his shift was over, despite that fact that my neighbor's unit was now entirely accessible to anyone through my unlocked unit, unscrewed wall, and wide open front gate.

Came in looking for packing supplies and the young lady named Sasha helped my mom and I: She was amazing and very helpful. I will definitely be coming back! She is AMAZING. Thank you Sasha

Nice clean, accessible storage space. Reasonable price and very helpful staff (TiaRa and David).

thanks for you service David

Sasha and David were customer service focused. Sasha was diligent with her communication and helped me get into the exact unit I was looking for. The property was perfect for my needs, clean, easy to access, and unlike other properties in the area in a decent price range. Highly recommend this property.

I needed a place to store my furniture for a few months due to a COVID situation, and this place was excellent! It was easy to rent a unit, easy to pay through the app, and the easiest checkout experience I’ve ever had. Staff were all friendly in the office and super helpful. I definitely recommend this location !

Sasha is amazing and extremely helpful!

David at Public Storage is awesome! Extremely helpful and made sure I understood everything to its entirety.

Sasha was such superrrrrrr big help!!! I got here and my couch was too large for my unit I previously reserved. So had to upgrade literally twice before finding the right one for all of my stuff that didn’t overcharge me. She was super patient and just nice to be in a stressful situation with. The hallways and ceilings are kinda tight so I’d recommend showing her even if you reserved a space she’ll help map out a good plan for you.

David at this location is a gem! I have been moving from California over these last months and when I landed with David all was under control. I had chosen a smaller unit, however, he help my family secure a bigger unit to fit all of our belongings. I have a POD coming in from San Francisco, and he has helped with the logistics in getting the items out of the POD and into my unit. Sasha and David are marvelous, and this Public Storage is the best compared to anything I ever rented in the Golden State!!

Sasha at the Long Bridge branch was thoroughly knowledgeable on the technical details of her work and exhibited exemplary customer service skills over telephone. Her professionalism is commendable and worthy of recognition. Based on her ability to positively represent your company, I would gladly refer your service to future potential customers.

Such a seamless booking experience with fantastic customer service from Racquel. Thank you!

The attention to detail provided by Sierra was impressive and her customer service skills are excellent. She is a fine ambassador for the company.

First time using this facility or any public storage in the last 20 years or so. Sierre was absolutely amazing! She took the time to explain operations, show me around and even offered to assist if I needed it. Great location. Clean facility and a courteous, professional and friendly staff. Great customer service is hard to find these days. This location exceeds that mark.

The employees were very helpful and made the experience easy :)

Easy to get to, nice people in the office, clean, comfortable.

Came in for assistance with how renting storage unit. Sierra and Ronnie were very helpful and provided quality service..

Came in for bubble wrap and moving paper sasha was a big help thanks again Sasha!

Sasha was extremely helpful in setting up the pass code on my phone. It works great to get in and out. The units are clean and the storage is very secure. Unfortunately the hallways are narrow so you need a small dollie to maneuver around the units.

I will always recommend this place over any alternative thanks to the amazing customer service. I really have to hand it to Dave at the front office - he made the process so easy, and when I had questions about changing my unit he made all the options so clear to understand. Thank you, Dave!

Sasha is the best!!!!! great service. Very helpful

I had a service issue that the local manager was able to resolve for me very swiftly and with empathy. Overall the facility is clean and the staff accommodating and friendly. Would definitely consider using this facility again if necessary.

The spaces aren't exactly sized right. The hallway doors are annoying because all the door stops are broken. The hallways can be narrow and a pain to navigate. But the people are helpful and friendly. The security is good. And driving inside to unload is a nice feature.

Es bueno y lo mantieben bien limpio

I have rented at this location 2 different times over the last 2 years. The facility is clean and safe and the staff is extremely helpful. I worked with Karen on my last move out and she was very awesome, very professional. Be back there next spring storing my college kids belonging!!

I recently rented a storage unit and was assisted by Antoyue. He was extremely helpful and patient and allowed me to inspect several places to find the right space. I also needed to change my space to a larger one the next day and Atoyue facilitated this with ease and diplomacy. Great job and thank you!

Karen and Antoyne are Storage War experts! And nice folks too; saved me money and with a smile.

Generally, strategizing the storage for a move or a downsizing is like a layover for a non/direct flight to hell. Things run late, progress is held up, service representatives are either indifferent or absent, and somewhere a lone violinist plays the soundtrack to your stress and heartbreak. The first half of my move before I pulled up to Storage, to quote internet meme-jargon, was just that: “They had us in the first half, not gonna lie”. That being said, the customer service and consummate professionalism I experienced from the moment I picked up the phone to call Jennifer to confirm my move-in to when I arrived immediately improved my mood and made me feel reassured about my choice of storage solution. Leaving my old place took longer than I had hoped, but when I had to reschedule my move-in, Jennifer was helpful, accommodating, and a much needed shot of cheerfulness to buoy morale after a long morning of retreating from a condo rental like a weathered battalion limping away from a surprise offensive. This was also my first time using a storage space, so having Jennifer to guide me through the check in process and then personally direct me to my unit made me decide on achieving another first: writing a google review to let others know about my amazing experience. To the managerial personnel of Public Storage: Jennifer’s work ethic and interpersonal engagement are exemplar and an absolute enhancement to your company. She made me feel like I made a new friend, and part of me hopes that we overlap again when I return for my belongings.

I made a trip down from MA to store some of of work items and called and reserved a storage unit. When I arrive I was met by Jennifer the manager, Jen not only provided me with superior customer service, she made sure I had everything I needed and also assisted me in getting an up graded storage unit when my movers delivered my house hold goods into the area and I needed a lager unit. I have been in the customer service industry for over 30 years, Jen and the Public Storage Operation she runs is at the top of my list for taking care of the customers at a very high professional level. I was amazed at how clean the place is and the drive through bay is the best I have seen. My movers had an oversized tractor trailer that they were able to pull right in and drive through the bait when they unloaded my storage items. This operation is flawless!

Thank you, Jennifer! I needed to update my billing information, and you made the process easy, pleasant, and efficient. You knew what I needed before I knew it myself. Thank you again for a very positive customer experience, especially during these mask-wearing times.

I went in to the public storage location to price some units for a possible move and Jenn was the biggest help from the units to proper maintenance as far as things to put in my unit to keep it fresh. Thanks Jenn

Hi I recently moved in into Avalon apartments and we noticed that the apartment complexhas storage units but they're very expensive so I started looking intopublic storage and I found one very close to my apartment complex I decided to call the store near me. When I a young lady identify herself she was very pleasant to talk to she gave me instructions what to do. When I got to the store I walked in and immediately felt like I wasn't in a good environment the only two proceeded to introduce yourself again and she was very helpful very knowledgeable of her job. So I proceeded to tell her the items that i wanted to put in storage and she recommended me a unit that was perfect for my belongings it's just felt really good to bring my businesss into public storage with that said I will recommend friends and family to go into the store to go see this young lady and they will be well taken care of.

Jennifer was amazing I appreciate the effort and hard work!!

Sasha and the crew were great in my time having items in storage at this location. Thanks so much!

Jennifer was magnificent. As a representative she insured that I was able to access earlier than my scheduled time. Truly appreciated.

Jennifer is an amazing employee! She is helpful and courteous. I highly recommend this location. The covered entrance/parking is key.

Love this location. Jennifer is the best

Jennifer was absolutely amazing made the move in process an absolute breeze. Extremely impressed with the customer service!

Jennifer was great helped us with our storage needs and supply. Cindy and I loved the customer service.

Wonderful service, great facility, and easy to navigate! I rented a 5x5 for my college dorm belongings and I had more than enough space. The person who assisted me upon arrival, Jennifer, was extremely helpful with a great personality.

We had to store equipment in a unit for a little while and Ms. Jennifer was able to assist us with a lot. She went above and beyond to ensure our transition was as smooth as possible. As a company we highly recommend this location, not only for convenience, but primarily customer service, the staff is awesome.

The place is great and clean the staff is wonderful thank you Jennifer was great help

Karen and Antoyne were great and very helpful! They made things easy.

The staff here are phenomenal. Antoyne was incredibly helpful setting us up with a storage unit. He made the process easy, quick, and dare I say fun? Karen, another staffer here, was really friendly too and helpful in getting our appointment set up. The staff are knowledgeable and are available for questions and assistance whenever you need. We’re glad we rented a storage unit at this location.

As a new customer, Antoyne made my check-in process super easy and answered all questions that I asked. I’m not the easiest person to deal with I know this but he was very patient and informing. Besides the amazing customer service I received, the rates are also something that I was pleased with. If you’re looking for reasonable pricing and exceptional customer interaction & service then I would highly recommend to come to this particular location. They definitely know how to make customers happy!

Went to go get a storage room today and a nice gentleman Antoyne was so help The sizes was perfect exactly what I was looking for definitely recommend this location!!

First off, Antoyne was very professional. I was very satisfied with his service. Very helpful and considerate of my needs. He upkeeps a very clean, organized worksite. I had no hassle with the reservation process whatsoever. I would highly recommend this location. Will definitely come back here when needed once more.

Antoyne was amazing! His customer service was emaculant. Speaks very well and makes sure you get all the information you need. I will definitely continue business at this branch.

Very helpful!

Easily the best storage available in Virginia and even DC. I was forced to leave college and the people here, specially worker Antoyne, helped me fantastically through the process and explanation. Good prices and big spaces! Completely recommended.

Great experience. Antoyne was super professional, efficient and the made the process was extremely smooth!

Excellent service and a very clean, safe, and well-run facility!

nice place very clean and the staff are wonderful Antoyn thanks for the knowledge and help

Karen was super helpful helping me get my unit ready to go. I’ve rented here before and I always choose to come back when I need a space to store things. 5 stars

Great experience. Kristine is great! Highly recommend

The best customer Service !!! Karen and Antoyne was very efficient and friendly . The location on Long Bridge drive is very clean . I would recommend this location to anyone !

I had magical experience at this place...racquel and Kristine were super thanks ladies

Fast and easy!! Highly recommend to anyone from the city looking for storage.

Excellence service!

Antoyne and Karen made the check-in process so quick and easy. This location has great customer service, great rates, and easy access to the building. It's exactly what I was looking for.

Both Karen and Antoyne were very informative and helpful! Very pleasant experience.

THE EXPERIENCE WAS ALSOME !! I AM COMPLETELY SATISFIED, THANK YOU!!

Antoyne helped me alot getting things straightened out at this property I have used for many years. His help with Karen made my year! They were courteous, professional and the best customer service.

This place is great! 😊

Great service! Great staff!

I could not be more than happy enough. The service was excellent , respectful and easy. I was in and out in no time with a new storage unit. The manager Antoyne was definitely on his game.

Antoine is very professional

Great location i love the managers there very professional Antoyne and Ms Karen those two are a super team great service explained in details to me the size and also showed me a few spaces i will definitely rent with them and recommend this locarion to anybody who comes looking for storage

Great service. Reach out to Antonne, he was really helpful all throughout. I highly recommend this place to anyone looking for a storage unit

Great experience

I cannot say enough good things about my recent experience at this public storage. I accidentally left my storage locker key in California and had to break into my locker. After trying various techniques to get into my locker, I had all but given up hope and was about to call a lock smith. Antone offered to give it a shot and within 5 minutes he had busted thru my lock and got me into my unit! He went above and beyond in helping me out and I'd probably still be there now if it wasn't for his customer service.

Antoyne was GREAT!!! VERY GOOD CUSTOMER SERVICE SKILLS. HUGE asset to the company.

Maria was very helpful

Highly recommended place absolute knowledge when it comes to helping my needs thanks to the Manager Antoyne i was pulling my hair out until he answered every question i had to ask all in all Great experience

Excellent service the manager was very helpful and kind . Wonderful location for my storage needs.

Great customer service clean spot easy access Antoyne he the man great customer service

We had a great experience at Public Storage! The ladies at the front desk went above and beyond to ensure that we were pleased with our storage unit. Thanks so much, Kristine and Racquel, for your wonderful customer service and knowledge!!!

Fast and courteous service. A great experience overall.

Good location, great service, Antoyne was very helpful. Friendly staff.

Antonye was LIT!!! He was so personable and informative. He called me to my appointment and was extremely welcoming. I am so glad that I chose Public Storage in Arlington!!!

Kristine was awesome and she is funny

Best experience I’ve had since moving to DC. The service and employees were above reproach. Antoyne was very helpful and made for an easy day

Great check in and speedy process. Great location!

Good location and service desk is great, look for Antoyne, very helpful.

The employees are very professional and helpful. The facility is clean, good location, and secure.

Best experience. The Manager is very experienced with top notch customer service skills. Very kind and helpful. Recommended 100%!

Great service, quick, and painless. Katherine was polite, knowledgeable, and efficient with my time and questions. 5 stars, A+!

Super easy to find. Manager Antoyne was more than helpful in getting me all set up and moved in. Highly recommend this place.

The property manager Antoyne was every helpful and assisting us with moving needs and he is very good person

Racquel and Kristine were great! Extremely helpful, made the process very easy!

Perfect service very knowledgeable Anotne

Fantastic job, Kristine! Thank you for assisting us and giving us a great deal on our storage unit!

Kristine was very helpful at Public Storage when I forgot the key to my lock. Loading the unit up was really easy.

Antoyne, the property manager, was so helpful, thorough and an all-around professional.

Great experience at this location Antoyne was very helpful and also knowledgeable about the space and details thabk you

I recently became a storage tenant at this location. I have to say that customer service was excellent. Kristine gave insight on the units availability with additional direction within the local area.

Kristine helped me set up my unit she was great at explaining everything and helping me get what I needed. Highly recommend anyone searching for storage units.

Antoyne always greets you with a smile and a helpful, pleasant attitude. The facility was clean and the process was easy, thanks to the hard work and effort of Antoyne. Looking forward to rent space again next Spring. Thanks, Jacquie and family

Very nice and clean facility! Kristine was superb and very helpful and friendly. She gave us a tour of the place and showed us a couple of different options to choose from. I highly recommend this storage unit. Thanks again!

Good service here and. I'm a return customer. Staffs here are very nice and. reasonable

Great experience

This Public Storage location has a very helpful team! They are so very helpful when you have a question and go above and beyond to provide outstanding service.

Attendant Carlos was a great help very people friendly and very informative. Thank you.

Great service. Antoyne really helped make my moving process much easier. Would 100% recommend

Good experience.Thanks

The experience was great! Kristine was knowledgeable, kind, and overall pleasure speaking with. She did a great job with the walk through and answering any questions that I had.

I like this storage place, the staff here are great.

Great service- prompt, friendly, follows-up on calls, does a great walk through and provides all answers to questions concerning insurance, length of stay, capacity of storage facility. Easy in and easy out in less than 15 minutes. Best part- they will help facilitate your need for speed. Thank you Kristine for all your support!

Antonye was super efficient and friendly. Highly suggest for the conscience & amazing staff.

Very helpful manger worked with me fast service I love this location all my needs filled thanks Antoine

Outstanding service, location and price! If you live in Pentagon City, this is the storage place for you.

Easy, friendly, quick and great value. Don’t bother wasting time with other locations.

Convenient location and great staff!!

Kristine was quick, very knowledgeable, easily to communicate with and was able to fulfill my immediate needs. In 20 minutes I was provided with a quick tour of the building, a storage space, key, lock and on my way. Yes! I found exactly what I was looking for. I was in and out in a jiffy. Highly recommend this location, and don't forget to ask for Kristine!

Super fast service great Manager Antoyne thanks for all the help

Really helpful and put me at ease when I didn’t know what I was going to do with a ton of my stuff!

Christine was a great help. Very patience and very knowledgeable. She is the best.

I met Antoine who was very helpful best manager he even went. Out his way to help me move thanks again

It's nice place to storage your things

Pretty dark and dirty and pricey. Good location though.

Great, helpful staff who made it easy to move in and move out. Tidy space that was convenient. I recommend this location to anyone wanting storage space on a short-term or long-term basis.

Racquel was super helpful and made things smooth for my move.

Antoyne at the long bridge office of Public Storage made my storage experience both convenient and quick. He’s not only a professional, but his great attitude and wonderful customer service skills made the move in process legitimately enjoyable. He even went as far as to quickly and thoroughly explain any and every document that I needed to sign. With employees like him managing this storage facility I know my belongings are in good hands.

Antoyne at the Longbridge Public Storage was absolutely fabulous. He was extremely friendly and professional. Stellar customer service skills. It was a seamless process checking in. Antoyne made our experience a pleasurable experience. He explained all the details to us. I felt extremely comfortable leaving my college son’s items there. Antoyne is a rock star!! Also Marisol in customer service was extremely helpful and friendly.

Fantastic service! Didn't end up getting a space because another location was much closer to our needs, but the customer service here is very good.

Came to this location and ms Racquel and Antoyne was wonderful great service very helpful clean friendly inviorment all in all great experience

This is my first time to the Public Storage in Crystal City. Seems like a out-of-the-way area at first glance, but once I walked in, the atmosphere was tremendously welcoming. Nice clean area, loads of merchandise, but the biggest uproar was the units. Climate controlled, AC, a bunch of units, a large garage. It was overwhelming. But the service i recieved from Ms. Racquel and Mr. Antyone was immeasurable. Helpful, informative, attentive and overall just a pleasure to deal with. My experience was very satisfying, and the view just made it all the more enticing.

5 Stars 'cause they don't offer 6. Great crew, they meet and exceed expectations. They actually care about your storage experience and try their best to make sure you are getting your needs met. Thank you Antoyne and your team! A shout-out to Kristine and Heather...when you see them tell 'em I said "Hello"!

I love this location great people and environment... Highly recommended

Great location, friendly staff! Would definitely store my things here again in the future!

Will definitely recommend this location to anyone that I know. Kristine and Antoyne assisted me while I was there and both were very pleasant, helpful and professional.

What a Friendly and helpful atmosphere. Antoyne was very helpful and knowledgeable. He answered every question I had with patience and understanding. The location was Clean, and the staff was attentive. Definitely recommend this location off of the Customer Service alone . Keep up the Great Work !

I love this location, its convenient to my job and Christine is very helpful and pleasant to work with. The location is nicely lit and clean, I will recommend to friends. Solomon

Great customer service with informative overview of offerings and location. Thank you Kristine!

Great property Antoyne always a pleasure

Kristine did an outstanding job on customer service today.

Kristine was super helpful in getting me set up at the front - took less than 20 minutes! I also called the day of to upgrade my space and it wasn’t a problem, which was really nice - Antoyne pulled through BIG. Space is clean and easy to navigate. Highly recommend! Also easy to leave a google review:)

Christine and Heather were absolutely amazing. I live in Germany and hired movers to empty my storage unit and the logistics were crazy but both Christine and Heather were super helpful, very patient and made the entire process work so well. I can't recommend them enough. Thank you ladies!

I hate storage unit places, but this one was nice and there was a really nice and helpful lady named Kristine. Thanks!

The staff is very pleasant and helpful! When I have questions they have answers right away. I’m glad I choose this location

The manager Kris M is so sweet and helpful!

Well kept for a historical building. Easy process. Lenient with reservation time. Reasonable price

Location and facility itself is fantastic with fair rates. I appreciated the extra effort that Kristine made to match me with the most suitable unit for my needs. Highly recommend.

Easy move in and wonderful service!

Awesome customer service and very convenient location

Awesome fast service. Came in after work and just wanted to get in and out.

Great location! Very helpful and kind staff! (Thanks Kristine!!!)Will definitely recommend to friends and family.

Very friendly and helpful service from Racquel. Highly recommend!

Very pleasant. Helped me out right away and had all the additional supplies I needed.

One of their attendants, Kristine is one of the best. She is really good at what she does and gives amazing service.

Be careful when you get a storage there. They offer $1 the first month so I took it. But they actually charge you $36 as fees and never communicate that to you. As a result, they transfer this amount to a debt collection agency. Very unprofessional staff

Easy experience this morning coming in and out of the property. The units are well maintained. Kristine at the front desk was super helpful in getting me and my movers squared away and directing us toward the beat path to the storage unit.

Nice folks. I just went in to pay. Nice looking place.

Kristine was great thanks

The team was beyond help full and went above and beyond on making my move period a easy transition.

Just a wonderful experience with this location. The staff is just wonderful. I would like to thank Kay, in particular, for all her assistance.

Great customer service. Very friendly and helpful. Christine was great! Very nice facility and it is kept very clean!

This location was really clean and easy to navigate. Kristine was also very helpful! Would definitely recommend.

Kay was great and very easy to deal with. Very professional and nice lady!

I was astounded today by the outstanding service at this facility. I've grown accustomed to the service at storage places being abysmal, but NOT HERE. This team worked cohesively together, both multi-tasking several clients at once without dropping the ball once. Such a breath of fresh air. The facility itself is very clean, lots of units on low levels. I could scarcely believe there was storage this good at these prices with such a convenient location!

Kay was great!

I needed to update my reservation. I called 3 plus times a day for three days leaving messages that were never returned. We visited the location during business hours to find no one there. Phone go unanswered all day. We move a lot and this has not been the easiest experience with storage. Facility is ok, the hallways are a maze and not easy to maneuver furniture if you aren't off the main bay, so plan for the process to take a little longer. I had concerns with walls not going to the ceiling and potential issues but was there for a month and nothing happened to anything I stored.

When I need storage, I have always come to this Public Storage and have been doing so on and off since 1994. The staff is always helpful and the units are kept up nicely.

Was able to resolve the manner in a productive stand point.. Thanks to management and staff for a great price and understanding...

They help me store things

Kay was helping us and she is Aaaaawesome!!! Best customer service ever

Great location! Highly recommended!

The location of the facility is very convenient and accessible. The staff, Kay, was very patient and hospitable. She went through all the details of the deal and explained my confusions. She's also helped me assemble and package some boxes (moving out with lots of bags all by yourself can be exhausting AND depressing = =!), but thanks to her I was able to get things done. She even waited for me to finish after working hours, I really appreciate her service and kindness! The only thing I would say that deserves improvement in this place is the environment and cleanness of certain storage units like mine. But I think it's worth the price and honestly I don't believe there are boxes that are free from dust.

Kay was great in helping me get a storage area and explaining all the details. Would definitely do business with her again!

Thank you too Kay she is a wonderful Asset to this company. Customers service amazing.

Great storage. Really easy. Really cheap first month. Helpful staff

Very good. Thanks to Kay

Great self storage nice location

The staff were great. However, the facility needs renovation. The gates are almost always broken, the lighting is insufficient both in the hallways and non-existent in at least some of the units. The units seem to be all covered by only a chicken wire and the building has an infestation of birds and who knows what else. This is a great location but it needs serious attention.

Kay helped out a lot. Thanks

Kay was very helpful and friendly will recommend to friends 5stars

Kay is a queen! Very helpful, nice space, straightforward and simple.

Kaye was lovely and very helpful in helping me understand all the details about my storage unit.

Kay was professional and courteous. She was helpful in answering the questions I had. She showed us the storage and clearly explained the process for entering and exiting the property. She was a great representative for this location.

Friendly, helpful staff.

Kay was awesome very professional and helpful

Kay was great thanks

Kay helped me out today made storage rental a breeze thanks will recommend

Lexie provided me with exceptional customer service!

Great Service! Kay is really nice and helpful.

Kay did a fantastic job helping me track down the appropriate storage unit in a speedy manner at a great price.

Good service and great location near Pentagon City and Crystal City.

Kay was very helpful!

Kay is very friendly and helpful would recommend location

Easy and great service

Kay was wonderful great person She is a keeper.

Hidden fees they don't tell you about on the phone: you have to buy a lock, and there is mandatory insurance that is also charged separately.

My dad has a unit rented and today I went with him to help him making some changes because he wanted to have a smaller unit and wanted to save a couple of bucks as well. Kay or Kate (couldn’t get her name right) was helping us when we got there and she went above and beyond. My dad is very picky and always likes to squeeze the numbers as much as he can. Kate, went over everything without any rush and was very helpful throughout the whole process. She even showed us three different units and took her time even though she was the only working that night. It was a very pleasant experience.

Safe and clean with friendly staff. I would give it a fifth star if it had better signage for navigation. It's a maze.

Kay and Megan were awes ok me great customer service

Kay was the best. Good customer skills

I checked in with Keith and Key and they were terrific! Very polite and professional, and great customer service.

Helpful service, great prices!

Great location. Kind and attentive staff. I definitely recommend this Public Storage.

Outside building look weird. But inside look alright

Hubby and I needed storage for about 8 months choose this location because of its great reviews. I can honestly say I was pleased with the service we received! From the start 5 star customer service is what was promised and we received just that! Staff was there to answer all questions and offer assistance when ever needed. We no longer need storage but if ever we do again this location will definitely be our first pick! Thanks again Kay and Racquel

Great customer service. Arrived close to closing time and they still worked to get me my unit that day. Maegan and Racquel were super friendly and showed me to my unit. They also got all the paperwork done quickly. Very easy experience and highly recommend this location. Just be award that **CONTRARY TO PUBLIC STORAGE WEBSITE** there's ***NO*** climate controlled units at this location.

If you're moving soon I would definitely recommend this location for help with moving supplies. Kay was a great help and she showed me outstanding customer service. She recommended tha best options and made sure I had everything I needed before leaving!

Great service! Super friendly and helpful staff. Kay was great. Will recommend to others

Racquel and Kay were super friendly and helpful! So accommodating. Thank you for your help, ladies!

So, I went to public storage this morning and Kay was the person to help me out. She provided excellent customer and she was extremely helpful. I would definitely recommend this location!

Awesome service at this Public Storage location. Kay and Maegen were both very helpful and answered all of my questions. I highly recommend it.

Came in today to buy some packing supplies Kay had great customer service! Explained in detail each protective item I needed. She made my very stressful moving process a Little easier! I will definitely recommend location! Thanks Kay!

The customer service is really helpful and friendly... Kay who was so sweet showed and explained the exact process for me access my storage area and being that I have issues with following directions she really took the time to explain everything as many times until I got it right... this is the location I recommend for best professional service...

Maegan was very knowledgeable and professional. She explained everything we needed to know and gave us detailed written notes did we would remember everything.

The service I received was great. Kay thanks a lot. You are the best. I'm very satisfied. I will recommend this location to others. THANKS!

Staff are the best

Service are great

A bit out of the way but has worked well for what we need it for.

I had a awesome time with the staff at this location. They were very cheerful and willing to help. Kay seems to have so much knowledge about the moving and storage business. Will highly recommend this facility to my friends and colleagues.

Great service and location , kay at desk was very helpfull

This is honestly one of the best storage units I have ever rented from. Very friendly staff!!! Kay was such a sweetheart. She's extremely knowledgeable and was able to answer all my questions. She was also very helpful and got me to setup my storage unit quickly, and at a great price!!

Friendly and accommodating. Made moving easy at the end of a long day.

Thanks you so much .. the stuff very helpful.. the place is very safe .. I would recommend it

Thank you, Kay, for the good and speedy service.

My experience at Public Storage was exceptional. Kay was very professional and helpful with storage selection and recommending the necessary products to make my move easy. Thank you, Kay!

Kay was super helpful with opening up a unit and helping me close out my account 5 months later. Will definitely return if I need another unit

Kay was the best! Very professional and courteous!

The lady was great showing me around, however when I asked about specific storage size that I found on their website, she replied with the data online is not correct. hint: the enter sign is misleading as the office is on the other side.

Staff is friendly. Smells like moth balls but otherwise not bad.

Kay has been very helpful in setting up my storage and explain everything. See Kay. Thank you Kay.

I used to rent a storage unit here until I moved to a larger apartment a few years ago and always had good interactions with the staff so I came back for packing supplies last week for an upcoming move. Kay gave me prices on the items that I knew about, had recommendations for things I hadn't thought of and even helped me out to my car with some larger items.

First time using Public Storage, special thanks to Kay , she is very friendly and patient, definitely will recommend to my friends

Stephanie, Kay, and Megan were amazing staff and so helpful. I had a long day and I'm diabetic they offered me water and a snack. They went above and beyond to ensure that I had everything that I needed. They were the true to customer service.

Kay was very helpful I will strongly recommend this storage facility.

I visited this facility and Megan was very helpful by explaining all the terms and showed me few units. They are very clean and secured for any kind of storage needs.

Had a great experience here with stephanie and megan great help with all storage needs

I have been storing at this location for the past 6 years, best customer service great location thanks public storage staff

I will definitely recommend this location to all of my colleagues in the area that needs more space helpful staff was greeted by a friendly staff clean secure space

I think "climate control" is just a suggestion

I'm am overly frustrated at the fact that of course when I need to purchase a storage unit they call several times and make sure everything is good and help me set it up. As soon as I need to move out of my storage unit I can't get a phone call back, no one answers the phone, and I can never speak to a live person who can help me. This is the worst service I have had with renting storage units. I used Extra Storage in the past and had much better service and prices. I didn't use them this time because they were to far. Won't be using Public Storage anymore and sad because its all due to this one place.

Ashley & Raquel were my angels today! 👏😇🤘🏼🎶💡 They listened to my needs and expertly provided me with the advice & requirements for my move of residences...I also loved using the storage in your facility, used one when I had to downsize after my divorce! Made a my personally difficult time ....an effortless process! You guys are truly professionals! 😎 Thank you for your service! 🙏🏻

Antoine and Megan were very helpful and informative with helping me pick my storage space.

Awesome experience! We used this to store our stuff while we looked for a larger home. Easy access to clean storage unit. Staff always friendly and helpful. Shout out to Maegan and Antoyne for excellent service!

I came in to buy merchandise and was greeted by Stephanie. She was a great help and has great customer service skills

By far the best public storage in VA friendly staff and outstanding location near The nations capital thanks for the top rated customer service !

Friendly, fast, and convenient. Also EXCELLENT promotions and pricing.

The service was great, which is why I continue to go to Public Storagr.

They offer climate controlled units on the website, but none of the units are climate controlled! They should update the website.

The staff and location is great. Unfortunately for me, the location of my current storage unit is located in the only area on the second floor that's not accessible by elevator. This means I have to lug everything up and down 24 stairs (each way). It's not convenient, at all, and I feel the front desk should have brought this to my attention prior to signing on the dotted line.

I did a reservation online to save time. Even when I arrived to sign my contract, the entire process was quick and to the point. Karen did a great job and made sure I had everything I needed. Would recommend this location to anyone needing temporary or long term storage.

This is an excellent place for storing your things. Derrick and his staff - Karen, Cahn and Racquel - are all proficient and knowledgeable about this facility. They work hard to get you signed in and through the required paperwork as efficiently as possible. They try to help you find the right fit and there is no pressure to rent any particular unit. Derrick was especially helpful when I needed to move to a smaller unit. Great location, parking and a bonus that it is covered when loading and unloading your stuff.

Stop in to pick up some merchandise with a friend great customer service

Great service, easy to work with the staff, and easy access.

Reserving the unit and signing up was very quick and easy. I even got a better unit for a better deal. Derrick and Racquel was very helpful and didn't waste my time.

This is just one of a very few places where I have no hesitation to rank overall FiveStar Establishment. Location - good 4.0 Easy Access - very good 4.5 Conveniently setup/layout - 4.5 Clean Public Area/bathroom - 4.0 Lights/climate control - 4.5 Rates - 4.0 EFFICIENCY of staff - 5.5/5 The entire place seems to be run by Derrick (and it appears to me he is solely responsible to bump up this place to overall to FIVE out of 5)

I had enquired to several storage facilities most did not make me feel safe with leaving my valuable belonging in the hands of people who appeared not to care if I was a satisfied customer. I then decided I would try one more place and I met Derrick and Karen who where very professional as well as knowledge as to what would be the storage space according to the items needed storage. Unfortunately I decided to wait but when I am ready I will return to as a customer of Derrick and Karen who are really great

Awesome customer service!! Raquel and Derrick are very kind and extremely helpful individuals. I loved interacting with them. They made my challenges with moving (non-related to them) a piece of cake by being attentive and helpful. I'd recommend this location to anyone in need of storage. Kudos and Blessings!

It was nice.

I stopped at this location for a few moving supplies,and Derrick was very helpful to me ..i would recommend this location. .

You're talking about customer service!! This location is hands down the best I've come in contact with. Raquel was very helpful in all questions I asked. Not to forget Derrick, he's an excellent go to person and their system works AWESOME! Frances

Karen was great. very helpful.

I love this location great people and environment... Keep up the good work PS

Karen and canh were very helpful with my delivery issue great service

Plenty of units in various sizes and decent customer service. When they say "climate controlled" they must mean they control the temperature and choose to keep it hot.

Karen was very nice and even showed us the yellow brick road back to the rental office!

Wonderful customer service! Very friendly & helpful. Even though I didn't end up doing business with this location, the guy provided great suggestions for alternative options. Their Pickett St staff needs 2 take training tips fr this guy because even though he had a thick accent, he still communicated exceptionally well! Pickett St has HORRIBLE customer service.

Derrick was absolutely awesome. Great facility.

After Having to cancel a reservation at another local storage facility due to not having room to place and keep a POD temporarily, Derrick at this Public Storage facility was very accommodating. The whole process took about 20 minutes and was fairly simple. He was very knowledgable and had a very good attitude, which means a lot after having no sleep and dealing with other facilities being rude over the phone. Highly recommend this facility as a go-to for your storage needs.

I have done business with this site for over ten years. It has not mattered whether I lived in DC, MD or VA, I always use this specific storage facility. Derrick and Karen are awesome!. Professional, friendly and willing to assist when they can. I don't worry about the security of my property because they make sure all is right. The other staff members are also great as well. I am moving from this area soon but I would recommend this storage facility to anyone with absolutely no hesitation. I will miss them for sure.

Loved it. Racquel was very friendly and helpful. Derrick's staff is killin' it with the customer service.

Nice, cool, and clean. Friendly staff who is helpful and patient. Karen and Cahn are there to help

February this year completed my first year. I love this place! Very clean and safe environment. Also, the location can't be beat, very convenient to get to off 395. Derrick and staff are very friendly and dependable. I'm sticking around for a while...

Derrick and Racquel were outstanding. They answered all of our questions. The place was so neat and clean and very manageable. The experience was top notch. Definitely will repeat service every summer of my undergraduate career.

The team in this facility is extremely helpful and always willing to go the extra mile in order to get clients satisfaction.

Raquel and Derrick at the front desk are extremely polite and helpful! Very easy to move in and out. Only con is the tightness of the loading dock, but we were still able to move in and out in record time.

I spoke with Karen who was terrific explaining to me the options. I would recommend this facility.

This by far is the easiest review for me to write. The entire staff...Derrick, Racquel, Karen and Kahn are always very helpful and very accommodating. It's not too often, you come across an entire staff that enjoy taking care of their customers. You can tell that quality and care is very important to this team. The facility is always in order, restrooms are always clean. If you're looking for a facility where you get it all the love...you've found it. Friendly, safe and convenient, you can not go wrong. Thanks guys.

Derrick was extremely helpful and patient. He took care of everything I needed and answered all of my questions. I highly recommend Public Storage to everyone.

This Public Storage facility has served our family for over 25 years, our numerous global moves and throughout that time, both Derrick and Racquel have always provided the best of management and customer service. We have had many opportunities to transfer our belongings throughout the Washington DC area, but because of our preference to be with Derrick's facility, we will remain with the Long Branch location until we depart from the WMA for the final time. Thanks to both of you!

i've been a longtime customer here at this location and Derrick and Racquel have been the main reason i stay. They're professional & kind and always friendly.

On January 14, 2015 I came into your facility asking for direction. Ms. Karen was on duty. Now, I'm really bad with following directions, and it frightings me when I don't know were I'm going. Ms. Karen put me at ease, she gave perfect direction. I made it home safely. Thank You! Thank You! Thank You!

Derrick and Racquel are great. Very friendly, easy to work with.

I was very happy with how easy it was to book a storage unit over the phone and sign all the paperwork when I arrived. The facility is clean and it is easy to load and unload a car in the covered loading doc. I will use this facility again if needed.