Public Storage Self-Storage Units at 398 Long Bridge Drive, Arlington, VA

Sasha was a tremendous help! She worked with me through reserving a unit and came through again when I had a last-minute adjustment to my unit. Every encounter with her has been a pleasure, and she made the process easy! The unit's themselves have varied sizes. The facility is clean and feels safe. The only item of reservation are the hours and reprimanding e-mails for work outside of "duty hours." It is seemingly accessible 24 hours, with a gate code and locking doors, which make the reprimand questionable. Overall, a great spot to fill your storage needs with a spacious, secure, and clean facility! And again, a great employee, Sasha, who ties it all together effortlessly!

Sasha is amazing! I've had a storage unit here for over a year, and she has been incredibly helpful from start to finish. From finding the right unit, to assisting with a locksmith issue, to providing proper moving supplies - Sasha went above and beyond every time. She is extremely friendly and has such a positive, bubbly personality that makes every interaction pleasant. Despite how busy she gets, Sasha was always patient and happy to help. She is an outstanding manager and true asset to this Public Storage location. I If I wasn’t moving out the state, I would continue using this location simply because of her! Thanks Sasha!

Been using Public Storage on Long Bridge Drive for a year and always had an easy experience. Recently had an issue locating the keys and The Property Manager Kamou was very helpful over several calls walking me through procedures and ultimately helping me identify the second key. He went above and beyond when our timing window was very tight.

Kamou is excellent! was very helpful and knowledgeable when showing me a space today highly recommended his help.

I came into the office to see the property and Kamou was very helpful and knowledgeable, the best service I’ve had!

I came into the office last week to rent a unit and the pregnant lady in the front office was very helpful during the process. thank you!

I moved out but I need to say thank you 😊 The manager there is amazing She is very respectful, kind and helpful She makes everything easy

Sasha is a great staff member who takes care of the customers very well. She is the star of the place. We love using this place's service, knowing that we're in good hands with Sasha. Appreciate her help for the 2 years. I'd give this place 10 stars because of her.

Wonderful customer service!! Clean new and secure storage with climate control! Will definitely continue to use and highly recommend!

Nice location

Kam and Sasha are great employees and was very helpful when I came to the office.

came in to buy some boxes service was quick and easy will be back for more

If you’re looking for storage in the Longs SC area then Public Storage is the place to go. The storage units are clean and spacious the price is reasonable and their customer service is the Best !!! Mike at the Longs location helped us through the whole process he was so friendly, informative and helpful that he made the stressful time of moving and storing our belongings somewhere else so much easier. Thanks again Mike !!!

Absolutely disgusting. I saw all the great reviews and decided to leave my items in storage with no food or perishable items. Just like the previous review I had rats or mice chew through my boxes and make themselves a nest. Rat droppings and urine in the box. My boxes were NOT climate controlled. It was dusty and I could see that they had done some drilling above my unit and left all the dust and grit for me to clean up. Don’t rent here it’s a scam. You pay over 100 dollars for a closet in the pits of hell. On the plus side the employees are very helpful and nice but only so much they can do with the trash they’re given.

Infested with rats and false advertising of "climate controlled" I was at this unit for 3 months and regret every second my belongings were at this location. When I checked up on my unit last week, I was appalled to find my wall chewed through by rats and rat droppings in and around my unit. I stored no food, vitamins, or any perishables in my unit and everything was in either a cardboard box or a plastic storage bin. I emptied out my storage unit the following day and found none on my belongings had been visited by rats, I was just caught in the crossfire of rodents running between units. In addition to this, all units are labelled as "climate controlled", but the humidity is in excess of 40% and the ambient temperature was 80°F when I was there to unload my unit on July 30th, 2023. When I began my contract with Public Storage in April, it was still too cool throughout the day to learn that whatever climate control they do have in there to check the box is inadequate to cool the size of this location. Least important note is that this is clearly a lowest-cost-to-operate location. The hallways are incredibly narrow, the unit doors are only 2-3ft wide, there is only one elevator on each side, there are not enough sleds to accommodate the number of renters, and the lighting inside the unit is non-existent (I had to bring my camping lantern every time I went). My only positive thing to say about this location is that staff were friendly and understanding of my immediate need to move out of the unit and provided me with cleaning supplies and trash bags to facilitate this move. I've rented from public storage in 3 different states now, but this is the last time I'll be renting with them.

Efficient, clean, and very easy to rental process.

Very lovely property Sasha is a doll amazing property manager I would definitely recommend this location to others

Great service, very informative and smooth service

Ahnaz and Sasha were very helpful. From the moment I walked in they were very attentive. I appreciate how dedicated they are to providing a good customer experience.

Sasha is an amazing person and very polite and professional. 10/10, best storage facility in the neighborhood. This place has a driveway you can drive through to unload that is covered, and it is super easy to get to my unit.

Sasha from Public Storage was fantastic! SHe went above and beyond to make my move out easy. On a stressful day she was a helpful voice! thanks Sasha!!!!

Customer Service are terrible! Called a bunch of times no one picks up. Went to the office area and the doors were lock.

I like this location

friendly place and clean

came in looking for a storage unit and the customer service was wonderful thanks again to the young lady !