Public Storage Self-Storage Units at 1230 S Capitol Street SE, Washington, DC

Where do I start? The staff was very helpful. They didn't treat me as a number but as a person.

Shout out to Carla for exceptional customer service when I called about my rate! Polite, proactive, and gets the job done!! Thank you so much for your help Carla!!

Maleek was very helpful!

Carla and Donna are amazing at what they do and are always willing to go above and beyond to assist me each time I come to make my payment. They are patient and kind and always make my experience pleasant and more.

Do you pick up boxes for storage?

Donna and team are amazing!! Super accommodating and friendly.

Had a great experience at this location. Carla was very nice and extremely helpful. She answered every question I had. The entire process went smoothly. Thank you so much!

Donna was very helpful! Very clean storage place

Donna was very very helpful, patient, and kind after me explaining it was my 1st time and me being so undecided, Donna showed me options and made everything crystal clear Donna you ROCK!!! Thanks so much for your customer service.

The Team are exelent know their job and make customers happy a good and safe storage place

Lakita has great customer service!

I had the pleasure meeting Mrs Carla she was so pleasant thank you

We’ve had a storage unit at this place for almost 4 years, and they have been great. Donna, at the front, is so incredibly friendly and helpful. The storage area is clean. The temperature is good and the set up is very convenient for parking, or bringing in a moving truck. Highly recommend.

Ms.Carla was amazing! Her customer service was nothing but the best! Thanks for letting my first time experience being the best. Totally recommend this location and Ms. Carla❤️

Donna was amazing. She went above and beyond to help me move all my stuff in. I can’t thank her enough!

Thanks Donna for all your help! She gave me a tour to see the space and how to utilize every inch before I decided on which size would fit my stuff. I love that it's temperature controlled and accessible by metro if I need something quick and not driving that day. This is my second time using Public Storage and I have always had great customer service with the staff.

Very mean and rude people. We moved up our move in date by 1 day and we called this location about it. We said that we will be by around 10am-11am. We showed up at 10:45am and they were gone. No one was there, it was completely dark. We must have called them 20 different times, leaving multiple voicemails. We called Headquarters and they were absolutely horrible. They couldn't help us and told us to call the other locations nearby and they all didn't answer the phone for help. We just needed the access code but they all wouldn't give it to us. They were horrible horrible people to talk to on the phone. We wasted about 2 hours sitting there talking to customer service who did absolutely nothing. We left around 12:30 and went to the uhaul self-storage right across the street. Do not use public storage, it's not worth the money and the stress! They do not care about you or your items.

Donna was the Best Very Pleasant and Professional Great Service!!!

Donna was amazing and so helpful, glad to get great service from her .

That was my first time in public storage i found the gorgeous lady her name is donna she was really nice with us

Donna and Carla were super helpful and very kind!! They made everything easy.

Great storage facility with great staff! I started renting a unit here a few months ago and it has always been clean, well maintained, and the few times I needed to ask staff for something they were incredibly polite and helpful.

Donna and Carla were a great help! Quick and easy storage!

Donna is the most helpful! Great customer service. Thank you.

Came last week with my daughter to purchase merchandise we were also undecided about renting a space. Ms. Donna took us out to see the space and I was very amaze how clean the property was great customer service by the way

Both Ms. Carla and Ms. Donna were very helpful and the place is clean and very secure.

Donna, one of the managers, was very helpful in getting me setup and showing me what I needed to know. I was able to reserve and pay for my unit online with ease.

Staff is very helpful and units are very clean

Had a minor issue and Donna at the front desk took care of it real quick. She has helped me multiple times and is quick to find solutions to problems.

The services are very nice

Edit: Wach out! They attract you by offering a competitive pricing and then DOUBLE the price with no notice. I learned of the price increase only from the credit card statement.

Had a great experience working with Donna at Public Storage. I need to movers come in and clean out my space. She was a big help and call me to confirm the move out. I would use them again.

The staff there is very helpful and respectful. Ms. Carla and the other staff are always willing to assist you to make it easy to do what you have to do. Thanks

Donna is such a helpful manager and a wonderful person in general.

Donna gave me excellent customer service

Donna made the process of selecting and renting my storage unit quick and easy. She answered my questions before I even thought of most of them. I'm kind of looking forward to freeing up all that extra space in my apt and I feel confident that my stuff will still be in good condition when I go back to get it.

Donna is awesome! Very friendly service. The facility is clean and in great shape.

When receiving a storage space from publis storage in sw the 2 receptionist was professional, helpfull resourceful, and full of life i was in there longer than expected because of that i recommend this facility to anybody because when you first walk in you feel welcome and they go above and beyound to help you thanks

I had so many questions as this was my first time using such facility; Donna was extremely patient with all my questions; she went above and beyond to show me around the property--teaching me all that I need to know, during business and after hours of the property. Donna is very knowledgeable with an excellent customer service. Frankly, all the associates were very friendly.

Used this facility for about two years and never had any issues. Front desk was always extremely helpful and made the process very easy. Shout out to Carla and Donna for being extremely helpful while I was in the process of moving out of the unit. Carla helped me get a new lock when I lost my old key while I was deployed. And Donna opened the facility up for me early, so I could load a U-Haul and she helped me out with my last monthly payment for the unit. Both of these employees were a pleasure to work with and deserve raises immediately.

Great service

Great service thanks

Great coustmer service thanx to Donna for service

thank you ladies for amazing customer service: every time i visits this store the manager carla amazing

clean store and great service i will use the same location again

Donna and Carla provide the best customer service in DC! They are truly delightful and helpful. Spotless facility and bathroom (thanks for letting me in every time). This is management at its finest. They bring extraordinary to the ordinary. Execs: please give Donna and Carla raises every time our rates go up 😉

Thank you Ms. Carla for taking the time to tend to my complicated needs- Also Thank you to Ms. Donna for your leadership and following up with everything-you both are awesome! -SjP

Donna is amazing!!!, very professional, she was more professional than the actual people at the corporate office, you are a gem and the company needs more people like Donna, especially the corporate office.

Ms. Carla provided excellent customer service regarding our storage unit. This location is convenient.

The website says they offer climate controlled units but they actually don’t.

So comfortable and very easy and secure to storage. Donna the manager is amazing!!!! She takes care of you and help you with every 100% recommended

Donna was great! Professional, courteous and efficient!

Donna was amazing and so accommodating! Great customer service!

Donna was incredibly friendly and helpful! She stayed 15 minutes past closing to help me access my unit, which was a huge help and saved me the extra trips I would have had to make another day. Can’t thank her enough for her time and amazing customer service!

Very helpful and a good setup

We’ve been with public storage since 2017 when we moved to Navy yard, and are only leaving because we’re leaving the country. The facilités here are super clean, and the staff very professional. We’ve never had an issue here, and always knew that our stuff was being kept safe in a temperature controlled space. The facilities manager, Ms. Donna is very knowledgeable and behind helpful. We highly recommend this storage unit.

Peace Google🪶MagicalAuntiePatrice here🦋.. I experienced a beautiful time at Public Storage on today! Lakita and Ms. Donna are extremely Magical. From the moment I spoke with Lakita over the phone I knew I was choosing this place. I arrived in the lobby, after having a goofy moment with the door😩, to two of the most beautiful smiles I had EVER seen… I was definitely in the right place.…All of my concerns were covered without me having to come up with one question (wow right?). I mean they took REALLY good care of me!!!. I am happy to be in such great hands. I will definitely recommend Public Storage to my friends and family. I love Public Storage, their stick with me for life🤠!!!

This is an excellent storage facility with a kind and helpful staff.

Donna was absolutely fantastic! She got us all squared away and with a smile the entire time. She was super professional and patient! So excited to be using this location for our storage needs!

Ms Karla and Ms Donna were nothing short of a dream to work with. We needed storage quickly for our new building which opened around the corner and these ladies went above and beyond to accommodate our last minute request. They were friendly, responsive and extremely helpful. We will be using this storage unit again in the future. Thank you again for your hard work!

Donna was amazing very helpful

Great customer service !

Donna and Carla were the nicest workers ever! Highly recommend renting storage space from here

Carla and Donna were expectional with us. Probably the best costumer service I ever had! They were really helpful both over the phone and on site. They took the time to explain all the agreement details and tour the facility. I definitely recommend this Public Storage location.

Their motto is, “We treat YOUR stuff like OUR stuff!”, which is honestly pretty accurate in that they don’t really care if you have access to your things or not. They close at 6pm on weekdays, so prepare in advance to take a day off of work to access your unit during the week as you can not be there after 5:59pm. Your other option is to use one of your weekend days, but beware they close at 5pm on weekends and will aggressively rush you out of the building at 4:59pm. Additionally, they also sometimes close at random hours throughout the day, only to reopen and a random time later in the day, or sometimes not at all. Staff are nice enough I guess, but let’s be honest, there isn’t usually much staff interaction at a storage facility. All that said, if you don’t mind your stuff literally being treated like not your stuff anymore not a bad storage place. I guess it works for those that almost never need access.

Ms. Carla is the best! Excellent customer service

Talk about unparalleled customer service. Ms. Donna is truly one of a kind. She truly went out of her way to ensure I was about to get my items stored in the unit after closing, and despite inconvenience to her. She’s great, and truly should manage all of public storage. My first time using public storage and thanks to her, I definitely plan to continue to be a customer!

Thank you Donna for your service

I used Public Storage for 4 months this year in 2 units. From the move-in to move-out, it was flawless. Carla and Donna were so helpful and patient with me as I navigated my moves and any visits I had while my things were there. I would highly recommend the space.

I came in with a ton of questions and concerns and Carla was so pleasant and patient and addressed each question and concern with a positive answer or outcome. Thank you Carla, I appreciate all the information you provided.

Donna and Carla were incredibly helpful and informative. They delivered a cart to me before I even knew I needed one. Thee facility is easy to access and safe.

So glad to have finally moved out. Let me start with the good things though... Place seems very clean and renewed. The access system seems to work well too and there's parking inside making a city location very convenient. Prices weren't too crazy when I signed up a few months ago, but it seems summer pricing is at least a third or more higher now. Now for the bad and really the only reason for docking two stars and reason for my move out, because honestly I could've still used the unit despite my move. Carla, one of the employees drove me out with her attitude. She acts like the place is a military base and becomes so rude once you've signed up (happy friendly sales face though when you move in). She would constantly hover over me during my move in barking commands at me. Don't do this, don't do that. You need to be out of here in ten minutes. You have two minutes and now the gate probably won't open for you. You're going to get a letter from corporate (all for leaving a few minutes late, which was my fault yes, but c'mon where's being nice and having good customer respect). I visited again numerous times and would do everything I knew to be in compliance with her rule book. A glass dropped out of my unit and shattered. I could've just left it, but no, I cleaned it up as I should. I saw a trash can on the first level so I dropped it in there. There comes Carla from behind the closed door, yelling at me that it's not a trash can. I was confused, but then asked what I should've done with the glass. She then changed gears to tell me it's not for customer trash specifically, so maybe broken glass I'm just supposed to leave on the ground because I'm not going to put it loose in my car? Either way, the interaction was not pleasant, especially when she decided to come back after me to submit a report on my trash disposal to corporate. I've never seen anyone so adamant to tarnish a customer. I honestly then grew a fear of ever returning because I didn't want to be "written up" with corporate for rules I wasn't even aware of. One last example of where this came up again was move out day with my movers. When I moved in, I was told to park on the street to load in and to load in across the sidewalk... To hold the gate open with a box or blanket to block the sensor. But move out day, when I did this, suddenly that's no longer allowed and that I should use the loading doors... Which were broken for quite some time. Just tell me what to do right before, rather than yelling at me everytime I'm there. So many of the interactions were conflicting information from the last visits. So I couldn't wait to move out. And normally I hold my unit for bit after a move while I get situated. Not this time. I couldn't wait to remove everything I had and that's just what I did. When I came back for the inspection, Donna was the one who helped me. She was so pleasant and easy to work with. No hassle, no complaints, and a nice welcome to come back again. But sadly I won't due to the experience I had. It's a shame because the place is actually pretty nice as I mentioned earlier. Hoping Carla can learn better customer service skills. I am also docking one additional star for their hours. It makes it hard to access other than a weekend since it's regular work hours. My past units were open until 9pm.

Donna was very helpful and resourceful. Definitely goes above and beyond to serve her customers. Thank you so much!

The customer service is top notch, especially Wanda. Everyone was always very friendly and very helpful, the facility was kept very clean and secure, and I just had a really positive experience.

This is the cleanest facility with the most professional staff. Thanks Carla and Donna

Carla has been nothing but extremely helpful and professional .Her knowledge and willingness to go above and beyond has made this experience easy. Great customer service.

My experience with these ladies was EXCELLENT.

Donna provide great customer service

Just had an amazing experience with Ms. Donna and Ms. Carla. Thank you for taking time to understand my needs and setup the most cost efficient option for me. Good looking out for the customer. Tarrance

Affordable

Donna and Fatima were extremely helpful in resolving an issue around a previous storage unit and facilitated the purchase of a new, larger unit. Extremely attentive and responsive to my company's challenges.

A friend who passed recently has a unit here. As her executor I needed help and direction on how to access the unit. Donna was amazing. She helped me through the process and told me what needed to be done. Luckily I located the key (after Donna told me what to look for). She and her associate were so pleasant and knowledgeable. During a difficult time I really appreciated the kindness and understanding they showed.

Excellent customer service.

Had a problem with access to the unit but the staff was very attentive and helpful.

Super helpful staff!

Great customer from Donna

Came in today to make payments on my account excellent customer service from Donna

Clean and accommodating, not to mention affordable. The staff is wonderful, especially Donna, who is extremely helpful with a great sense of humor.

I came in to get some packing supplies and Ms. Donna helped me get the boxes that I needed. She also asked me about storage. Informed her I didn’t need one at the time. But if I do, I am absolutely coming back to this location. This is what you call customer service! Thanks for showing it still exist!

Donna provided me with excellent service today. She's knowledgeable, kind and was able to help me with exactly what I needed. She's amazing.

My experience with the young ladies at this location have been beyond my wildest dreams. Tiara was just awesome with the customer service, she delivered. She went above and beyond her duties with me and my help. I want to thank her from the bottom of my 💜❤️. God Bless her for doing such an outstanding job. Not sure of her last name don't have her card with me at this time. Everyone that I have come across from my experience treated me very well. Carla and Donna also. Thank you all so much. My 1st time ever having to use a storage space.

Donna was very pleasant answered all my questions about my rate increase for march

I’ve been a customer for over a year and highly recommend this location. Huge shoutout to Carla who was extremely nice and helpful when I went in to transfer to a larger unit today. She was able to find me one on the same level at almost the same price. Super quick and easy, but she still had time to give me information and tips about the app and that will make gaining access even easier. Secure and clean as well.

Carla was awesome. I had a lot of questions and she answered every last one of them. She is the most knowledgeable associate that I have spoken to. I have called this location before and did not receive the same service. I definitely can trust Public Storage with my personal belongings because of Carla. Thank you!

Donna was very helpful and patient with me. She made my move out experience painless. If I need storage in the future I will be coming back. Thanks for everything!

I went into the store looking for boxes for a move and met Donna! She was such a big help to me, very knowledgeable and kind! She gave me hints and tips on making my move smoother and I am grateful to her! I will always come back to her for all my storage and moving needs! Thanks Donna😘

Ms. Donna provide 5+ service

I truly enjoyed meeting Donna. Truthfully speaking, it was her unbelievable assistance and keen attentiveness to my service needs that made it mandatory to write this review. The facility was clean: but she's unquestionably the highlight of this facility. Thanks, Donna. Stay awesome.

This place just keeps getting better and better. The convenience of the location is trumped by ease of computer interface and continual upgrades. Always so clean.

So convenient for storage of seasonal boating items. … and all those items that don’t fit on the boat.

Miss Donna was always personable on the phone, quick to help me with any questions I had and illustrated true customer service with a smile!

11/06/2021 - This morning I called the Public Storage on South Capitol and the first question I asked was about the weather. With no hesitation Donna and Carla answered my question and we all laughed. I proceeded to ask about the facility and all my questions was answered with no problem. The ladies at this facility are top quality on customer service. I will rent at this location due to the first 2 employees I encountered. Top Flight and keep up the good customer service skills ladies!

I just wanted to give a sincere shout out to the front desk staff, Donna & Carla at my public storage facility. It is such a blessing to have such customer support and professionalism especially during these trying times in our Nation during this pandemic. These two ladies went above and beyond the call of duty not only did they reach out to me with the kindest and warmest messages regarding my account and they made sure I was assisted to make sure I was ok. On the day of my vacate after several years here they were a breeze to work with and made it the most pleasant , professional and efficient check out of my unit. I will never forget the kindness and assistance I received from this facility because of these two employees, they made me believe in top notch customer service again!!!!!! Thank you South Capital Public Storage!!!!

This is my first time that I have been to a storage facility that was extremely clean and have knowledgeable customer service. Carla was very friendly and patience with me by answering all my questions concerning the facility. Thank you Carla for helping me.

Ms Donna, always greet with a smile,and is very helpful, customer service skills is 💯

Great customer service. Very helpful and patience. Donna and Carla was wonderful. The place was very clean and neat. Thanks for all your at a very rough time.

Carla and Donna were so friendly and helpful. Excellent customer service!

Carla made my move in so smooth and was very pleasant and willing to go above and beyond to make sure I was satisfied.

Donna and Carla both are both great very helpful and property always clean!

The staff is very pleasant and informative. Thanks for the great customer service.

Great property, very nice. Thank you for everything Ms. Carla!

Its amazing the patience that I received on a late check in...Ms Carla and Ms Donna went above and beyond to make sure my sister was taking care of. I highly recommend this spot for easy rental and great service.

People are very friendly here it’s clean and secure. Very easy to navigate though not super easy to know where your locker is - half 300s are on the 3rd floor and half on the second. Also this place is definitely not temperature or humidity controlled if you care about that

Great customer service!

Downsizing is no fun no matter what anyone says. Donna and her co-workers at Public Storage on S Capitol were extraordinarily helpful and considerate from directions, to website services, 'misplaced codes.' Every time I checked in to pick up a few things, always professional and personable. I was concerned about storing so much artwork and furniture but after a year and the DC climate, (unit was climate controlled) all was well when we were able to reunite with our stuff. Thank you all.

Working with Donna has made an arduous process so much easier. She's been friendly and professional and has taken extra time and effort to help make things easier for us. Thanks Donna!

Karen was friendly and helpful. I found everything I needed and even things I had not thought about. If I need more moving supplies, I will return to this Public Storage.

Donna was amazing and so helpful went above and beyond to help me get set up and found me the perfect storage unit.

There is a young lady by the name of Donna she's the absolute best so if you have a chance to visit the location let her help with all your needs. Thanks Donna for everything 😊

Very helpful very professional. Customer service was excellent especially the person who helped me who's name is donna she was very helpeful and ver polite would recommend to anyone who needs storage!!!!

Excellent managers and staff ...

Great customer service !!

A great customer service, friendly front desk, always helpful! Highly recommended!

Very convenient

Donna & Ashley thank you for your stellar service in welcoming me the Public Storage.

Convenient location and super friendly staff. Highly recommend!

Donna has always been pleasantly helpful!! The SE Capitol location is well maintained and perfect for those needing storage on Capitol Hill! Security is top notch.

Donna was awesome. She was very helpful and kind. She gave me all the information and helped me with options to help me with my storage needs easier for me. I will definitely recommend if anyone needs storage to come here and see her. Thank you Donna

Donna at this location on South Capitol Street was wonderful. She was friendly and helpful, accommodated our every need, and was gracious for our business. The facility is also clean. I recommend this location and hope you get to meet Donna!

Ashley was efficient and great to work with! Thanks for making the process so straightforward.

We had a great experience at this Public Storage location. Donna and Ashley attended to us. They were professional, attentive to our needs, friendly and great to work with. We had a number of questions and they were thoroughly familiar with PS procedures, and provided clear, immediate, and helpful responses. Our move in could not have gone more smoothly. Overall this PS location is clean and orderly thanks to the proactive and efficient management by Donna and Ashley.

Highly recommend this facility. Clean, secure, well-priced and great customer service from Donna.

The staff were communicative and ver helpful from signup, to move in and especially move out. I can’t think of using another unit because in the end my moving experience was great. Thank you Donna and team 👍🏼

Donna was friendly, informative, and helpful with our check in, getting access to our unit, and processing the paperwork!

The facility was clean, the temperature comfortable and Donna was pleasant and very helpful.

Great location, easily accesible. The whole building was clean and secure. The managers were nice and helpful.

If you can have a fond memory of any part of the moving experience this is mine...while assisting a client we encountered a seamless move-out from Public Storage-Self Storage-Store 26830, adjacent to NATS Park. Donna, the Property Manager, guided us through the process while continually cleaning the facility. Donna’s Customer Service was effortless and unmatched. I plan to steer future clients to the “NATS Park Public Storage” because of the professionalism showered upon us on Monday, March 29, 2021. The units, hallways and restroom were spotless. Jan C. Kerr On Behalf of Orchestrated Moves, LLC

I needed a self-storage unit near my apartment in DC. I looked online and found a Public Storage facility right around the corner. Very convenient so that was draw number one. But then I read the online reviews, and heard a lot about the property manager Donna. Rave reviews. That sold me, convenient+friendly works for me. Today I went to the facility for the first time and I met Donna. Boy were those reviews accurate. She had me up and running in no time, extremely friendly and helpful. Just as advertised. Ain't it great when it all works according to plan?

Donna was extremely helpful with setting up my account and reserving the storage space I need. She patiently walked me through the process and even allowed me to see the storage space to ensure it would fit my needs. Then she also helped me determine what packing materials I would need for my household items, especially the fragile items. Donna was truly a professional in every way and helped to restore my faith in the public service provided by larger companies. Thank you Donna!

First time using this location. Be sure you're aware of where it's located before securing a unit. The open/close time of location isn't convenient. Congested area.

I would just like to highlight the amazing customer service that was provided by Donna. She was very kind, patient, and explained the process super well. She made sure I got the best and most up to date deal and made my experience a great one. I would definitely recommend this location over any of the other locations due to her customer service.

We liked working with the representative at the South Capitol Street location (Donna), who was very helpful and professional. She showed us the unit before we went online to reserve and pay for it. Very patient with us.

I had a great experience at the SE Capitol Public Storage. I was helped by Donna who went above and beyond what would be expected from a good employee. Donna was so cheerful and went above and beyond in assisting me over a three day period. I would not have had a successful move-out with out her. Other staff there were also friendly and helpful, but Donna was my primary contact. This was the best experience that I have ever had with a public storage site. I used the site for over a year and it was also clean and well maintained with great security. I highly recommend this location.

The property personal was extremely helpful and willing to work with you . Donna showed exceptional customer focus while maintaining the property’s rules and regulations in affect.

I came in to public storage yesterday and I must say that my experience at this location was great. Donna provided me with the best customer service. Thank you again Donna and Public Storage

Best personal that i’ve never meet

Very good.

I had a very pleasant experience at the SE Capitol Public Storage. The staff were extremely helpful and friendly. This was my first time renting a storage unit and they held my hand throughout the process and made sure I was comfortable with everything. The facility was clean and felt safe. I highly recommend this location.

Donna was super helpful! It was below 32 and raining. She made it so easy for us to complete the move. Awesome costumer service. Thank you Donna!

Im happy with my unit but not with the access to my storage. I dont like that I dont have 24hr access to my stuff then the hours say 6-6pm but they never open on time, the gates always open about 6:27 and that sometimes makes me late for work. I just wish they would honor the time frame an make sure the gates open on time 6am not 6:27 that 27 mins make a difference when u have to get to work on time.

Wow so happy I chose this public storage! What an amazing employee they have working here. I couldn’t be happier with the customer service, kindness, and professionalism that Donna provided she went above and beyond helping me with my first time move in and provided me with all the information I needed and took her time to make sure I was a happy customer. I’ll definitely be a long time customer thanks to Donna! Thanks girl

Donna customer services was great lovely experience.

I had been a renting customer for nearly ten years. Donna and the staff have always been helpful and great to work with. The facility is clean, well-lit, and secure. I will absolutely use this Public Storage location again if I again have far too much unnecessary crap—but for some reason cannot throw away/donate—to fit into my own home.

Janak and Donna were awesome! Very friendly and helpful!

Janai is an excellent associate. She made the process easy and effortless. I made a great choice with going with Public Storage! Thank You!

Donna and her team are excellent! Long story short, I rented the unit in March 2020 at the beginning of the pandemic and returned to PA. A day later, I was contacted because I did not secure my unit correctly. Luckily we handled the situation over the phone and all of my items were stored securely for the next 10 months. I would highly recommend this facility.

Donna and the team at Public Storage 1230 S Capitol Street SE have been a pleasure to work with over the past year. We've used the facility as temp storage for building supplies and it been a huge help as we have completed a near by building. Thanks for everything!

Came in to purchase merchandise moving from 1 bedroom apartment. Ms. Donna really help me to make a decision on the packing supplies I need. If you looking for great customer service please come to this location

We needed a storage space for about 8 months, and this Public Storage unit was nearby and climate-controlled. We found the facility to be clean and secure. Donna provided incredible customer service as we set up, used, and shut down the space. We highly recommend the Public Storage at 1230 South Capitol St SE!

Great customer service. Such nice, helpful women in this store. Great package deal for moving boxes.

People are helpful and friendly. Price is right. Location is ideal. A lot to like about the Public Storage here in SE!

Great service!! Very helpful with everything!

I reached out to this property because of the great reviews and Donna didn't disappoint. I needed to change my rental date and had questions about the e-rental process, all of which she answered thoroughly. It's not every day you come across such kindness and excellent customer service.

Apart from the facility being exceptionally clean, well organized and accessible, it truly is because of one of the employees, Donna, that this is a top notch operation! as you can see by previous reviews about Donna, she is what makes this place run beyond smoothly. Her professionalize, knowledge, skill and above all attitude, is what makes her so exceptional. She should be recognized by her employers and rewarded as such for you can't pay to have employees respond to customer demands/expectations in the way Donna does! As usual with move outs, there is always a hitch or something that does not go according to plan. Donna was there to problem solve, to make accommodations and to help us move out in an orderly way. I was particularly impressed because a move out means a customer is leaving (in this case, moving across country). It means Donna would not have to see/deal with them again. And yet, she was every bit as courteous and helpful as the day we moved in! She understands that a brand name is only as good as their employees. And her personal work ethic ensures that this property is well maintained, clean, organized and serviced by someone who is willing and able to help! Thank you Donna, can't say enough about you and the property you keep so well!

Bugs, bugs, bugs! I had a poor experience here. Carpet moths here at Public Storage ruined four beautiful and expensive Persian rugs stored in my storage bin. They'd just been professionally cleaned. Furthermore, unbeknownst to me, my apartment insurance with my private carrier covers losses EXCEPT for those caused by insects and rodents. Terrible insect and moth problems at this sight. The infestation here was enormous with swarming moths, cacoons and larvae. I'm so disappointed and upset.

Donna was fantastic in assisting me move into a few different storage units and moving from one to another. She was attentive and incredibly kind spending time with me to find the storage unit situation that was best for me. The customer service was unmatched!

Phenomenal customer service! Worked with Donna at the Public storage (SE DC) and man was she amazing!! We had a lot of things come up that were difficult and caused us to need to change the move in date last minute, change unit size last minute and change the card on file. Donna never got frustrated with us and was extremely focused on making things as simple and convenient for us as possible. I will literally go out of my way to use public storage from here on out because my experience has been so top notch!! Give that woman a raise!!! Thank you Donna!

Very friendly and helpful! Was helped by a trainee and Donna!!

Donna helped me out today- she was great: very professional and helped make my move effortless. Thanks, Donna!

Dona was very nice and helpful. She pointed out the exact box i needed and let me size it to make sure. I was worried i was going to have to walk half way around the city to find a box that would work. I definitely recommend this location.

Donna was so helpful in making changes on our account. She verified everything and made sure I had everything I needed done. She is also very friendly and welcoming!

Donna was a great help and made my move-in super simple.

Came in with lots of questions and Donna was, very helpful and knowledgeable.

Customer service was very good. If I could give Donna 10 stars I would

My experience on 11/6/20 was awesome. Ms. Donna was very pleasant great customer service. She was out on the property cleaning and I was unable to find my unit. She stoped what she was doing and directed right to my space. Great attitude i recommend this location

Kayla and Donna were blissful and have great customer service. Thanks ladies

I visited this location to purchase some boxes and the property manager Donna was very pleasant and gave excellent customer service. I recommend this location.

Donna is absolutely amazing! Her great customer service and communication made the moving process so smooth. the facility is top notch and always kept clean. I also really like the ease of the online reservation system, especially in the event that you need multiple storage units. I would highly recommend this location and the opportunity to work with Donna for all my storage needs.

I had a excellent experience with Donna at public storage ,she was very helpful excellent on helping me when I moved in and her customer care is out of this world I love speaking with her and she greets with most pleasant smile Thank you Donna for making me feel like I was the only person you were helping

Ms Donna was so sweet and very helpful she’s awesome I wish there was more people like her

The staff at this public storage is incredibly helpful and personable- especially Donna! Couldn’t recommend them more for a storage unit!

She helped me a lot and she even helped carry the boxes to my car and I'm back here again thanks Donna

Thank you Donna. You made process so fast and easy

My company has two storage units at this facility. Anytime I come into the facility the ladies in the office are always super nice and helpful. Especially Donna. I recently had a problem and she work to get everything cleared up in a timely manner and called me back once everything was approved. I have had several interactions with Donna and she always gives excellent customer service.

My name is Rosalyn Smith I would like to give the public storage on South Capitol Street five stars he was a nice young lady her name is Donna and takita both of us lovely young lady so thank you so much

Store Manager Taquetta provided me with exceptional customer service! She accommodated me last minute and went above and beyond to ensure I had the best size unit for my belongings. I wish I could give her 10 stars she’s amazing!!

Ms. Donna was a great help with picking out boxes and changing my storage unit move in date. Smooth transition with a great attitude! Highly recommend!

Donna was so enjoyable and helpful during my move. Moving can be a very stressful time and she was very flexible and went above and beyond to help out. 5 stars!

It's a storage facility in the big city, with attendant drawbacks. But it was easily the best rate for the amount of space, and the customer service is uncommonly excellent. Any interaction at all with staff is friendly and valuable. Usually, that means working with Donna, but it is true of any of the staff.

Donna was so Helpful getting me a storage space and signing me up. thank you

Very helpful!

Donna was great, straight to the point and provided great info for moving apartments!

They are alwavery helpful and informing with each visit. 😊😁😁😁

Donna provides excellent and friendly service and made the whole process of reserving and securing a storage unit here so easy. The facilities are also nice and clean. Overall a great experience!

Clean facility...OK service

Great customer service

Donna always give great customer service. The property always clean. Want thank her doing this tough time through COVID 19 she still kept her warm smile

The staff is extremely friendly and knowledgeable. Despite the social distancing requirements, they made me feel like a valued customer

This location is amazing! Smiley and Ashley were very accommodating. Their communication was prompt and effective. Thank you for your help!

Donna was incredibly helpful and patient. She was able to get me a ground floor unit last minute and even provided jumper cables when my car battery died during the move. Amazing service!! THANK YOU DONNA

Donna was a huge help in helping me find which unit would be the right size to store my stuff! She was super friendly and made sure I was informed before making any decisions. Very friendly and very helpful, especially during these stressful times. Thanks Donna!!

Great customer service. Ms. Donna took the time and made sure I have the right unit and the right size. She took the time to explain everything and showed me around as if I were her only customer. I really appreciated her calm demeanor and customer service!

Donna was friendly and amazing. The space was exactly what we wanted and the transaction was super easy.

Donna was amazing! Made the check in experience extremely easy and pleasant.

Donna and Ashley were both great. Very helpful in getting me the right space.

Excellent service quick service

Ashton was very helpful in getting my unit set up

My servicewoman Ashley was extremely nice and helpful. She ran me through the entire process and even recommended a product specifically for my unit needs.

Donna provider me with excellent service

Jameace was excellent thanks for great service

Yalordes was excellent she explained everything and was very pleasant great location and very clean thank you public storage

A big THANK YOU to Mrs Donna at Public Storage! She went above and beyond to help me get the space that I needed. Her patience and genuine concern for her customers has me hoping that she is always there when I go.

Ashley helped me secure the correct size I needed and ensured I was getting the best deal. It was a very simple and easy sign up process. Thanks for making this part of the move smooth and not stressful!

Donna was excellent walk though the process very good attitude

Very knowledgeable staff! Check in process was a breeze.

Kayla did a great job, she was professional and helpful

Donna and Yalordes were super-helpful and proactive in assisting me

Getting set up at Public Storage was incredibly easy and pain free. Donna and Yalordes were friendly and knowledgeable. Highly suggest.

Excellent customer service from Donna

Donna made my move in very nice. She has great customer service skills

Donna was so helpful and kind. Moving alone is hard but she made it easy for my friend and I. Best facility in DC, great customer service!

Easy process to sign up for rental agree.

Ashley and Donna were quite helpful in making my move easy and enjoyable! This facility is nice and clean and conveniently located in Navy Yard. I'll have a unit here as long as I am living nearby. Also more affordable than similar units in the area. Highly recommend.

Donna is the best!! Great service.

Very great customer service always a joy to help thank you Ms. Donna!!

Donna was very helpful offering advice and solutions on how best to expedite my move. It was a pl

I had a wonderful experience Donna was very helpful and successfully help me with unit I needed

Good customer service an very helpful 🤘👍

Taryn, Donna & the team are awesome! They welcome me with a smile - and remember my name! - each & every time I visit. They're just so warm & welcoming, and eager to help. Love these guys!

Great service from Donna at the public storage . Very helpful and answered all my questions

Quick,frindly, knolageable

Good location, all question answered. Ashley went all out to make sure my move in was successful.

I had a great experience (as good as moving stuff into a storage unit can be). Donna, my handler, was extremely thorough, professional, and helpful. Not sure I’m doing this right, but my reference number is 26830. Can’t emphasize enough, how great Donna was :)

Found a nice storage space with the help of Janai and her colleague. Great service, would highly recommend!

Very professional and polite.

Donna and her associate were very helpful in opening up a new storage unit account, selecting the best unit for my items, and providing advice and a dolly for the move.

Excellent service!

This was the first time I used this storage unit, but everyone was very professional. Donna was the employee that really helped me out allot. She was nice and explained everything and made this stressful situation a little better for me. Everything is clean on the property and well organized.

Ashley was very helpful she assisted me with removing my lock she was very prompt and a great asset to public storage.The facility is dpotless and where my unit is very accomadating. Great location

Ashley was very professional and helpful and productive she gave me a whole walk through and showed me a excellent space her customer was outstanding great job

Great experience!

Staff was great and super helpful!

Ms. Donna was very helpful in explaining questions I had regarding my bill. Very professional.

An absolutely fantastic customer service experience from call to in-person walk-in.

Customer service was beautiful at this particular site. Donna took all the time I needed and showed me 3 different size units. She showed me all the available things you carry to meet our storage needs. I look forward to doing business here. Thank you

Ashley was extremely helpful and pleasant to work with. She answered all of our questions and made us feel confident in PS's services. The facility is clean and is in a great location (Go Nats!). We highly recommend using this facility for your storage needs. See Ashley, she will take very good care of you.

Donna was very helpful in walking me through the process and she was very pleasant to work with.

The location is great and and Donna has been extremly helpful and nice ! She made really good recommendations so weocated the unit we want in 5 min time ! Other paper works has been fast too !

Came to Public storage looking for storage space. Ms. Donna customer service was outstanding...

Thanks Donna! You were super helpful!

Very nice employees VERY clean facility setting up a unit was quick and easy. Highly recommend this place. Vickey was wonderful!!

Ashley is fantastic and made the entire process quick and easy! She is professional, smart, good-humored, efficient, and helpful/great at customer service. I am incredibly grateful!

My experiences was good she explained everything to me I got a 5x5 storage unit and the person who helped me wss Donna.

Donna was super helpful in helping me get the unit that would be best for my needs and budget. I really appreciated her patience and time she took to explain how everything worked for me! Even though it was busy I still felt heard and my purchase was appreciated.

The staff was great

Great experience and Donna was a huge help consulting me on my options.

Visited last week w/my grandma to put a few things in storage and Victoria was very helpful with some of the questions my grandma had about her unit.

Victoria was perfect in helping me move my things. Everything with smoothly with any problems. She made me feel good about choosing public storage

Gorgeous service

Victoria was absolutely amazing!!! I wasn’t quiet sure. Which size unit I needed for my things she walked me through the facility and helped me decide on a unit that would best fit my needs. She definitely made my moving process smooth and easy I most certainly look forward to working with her again! Thank you again!!

Victoria and Donna were very informational, friendly and helpful. They helped me to decide that Public Storage would be best for me. I appreciate their service and smiles:).

Super helpful team! special thanks to Donna and Vickey!

Donna Did an amazing job thorough and timely showing me what I needed and they took me last minute though I was running late !! Thanks so much Donna and the other associates that assisted in staying with her so she could finish my paper work. — Dominique Purnell

Donna was extremely thorough & knowledgeable. She made the process seamless! :-)

Ashley was brilliant she helped with everything from the time i walked in and helped me protect my items great job Ashley

Is there Storage for the car and how Much the rent for one month

Move-in was a breeze. Ashley made it easy and clear, I know my things will be safe here which makes the whole moving process much easier.

Good service. Kayla was very helpful.

Donna and Ashley were super helpful in assisting us with our storage needs. They were patient with all of our questions and took the time to show us multiple units so we could make our best choice. The facility is clean and easy to access. The parking inside makes the unloading process simple. They have carts and an elevator to access the different floors. Fans seem to keep temperatures reasonable. Overall, I'm happy with the choice to store here.

Ashely was very attentive and sweet she was able to help me out with everything I needed.

Ashley was great!

Ashley was amazing with her services as I leased and moved items into the unit. She was knowledgeable about potential mistakes and problems that could arise. She also throughly explained how the month-to-month lease works along with additional topics to be aware of. I am appreciative of her knowledge and helpfulness through this process.

Donna was a pleasurable to work so personal and attentive. She recommended a different locker to fit my needs and it was perfect.

Ms.Donna was very professional and knowledgeable about the process thank you.

Donna was very friendly and her customer service was impeccable.

I am very pleased with the positive changes that have taken place at the property. The restroom has improved tremendously. Miss Donna has a very pleasant personality and attitude. She is also very helpful and attentive to customers. She and Ms. Ashley make a good team and seem to work well together.

Donna was great, helpful and efficient.

Ashley was super patient, informative and well versed in our options. Great move in experience!

Check-in and move-in was seamless! Donna was extremely helpful and made the process easy for me. Glad I chose this location for self-storage!!!

Ashley was great. She knows exactly what people need and is well versed in Public Storage information. Highly recommend.

Great customer service from Ashley!

Chris gave exceptional service! He was very friendly and patient during the whole storage set up process. He explained the differences between each storage space in order for me to figure out the right size space I would need for my things. I will definitely be returning!

Great service. It was a quick and simple process. Thanks!

She is really patient and nice to tell me all the information I needed! Thank you so much

Ashley efficiency helped in taking decisions about size of unit and do the paperwork faster and easier. Thanks

We had a best experience here at this location. Donna and Christopher were amazing. They were very helpful, courteous and knowledgeable.

Ashley was very helpful. Rental process was quick and easy.

Ashley is very professional and friendly. She explained to me and made sure the process went very well. Thank you

Ashley is super helpful and customer friendly!

Ashley was clear and helpful. This is my first time with a storage unit so she helped explain alot of things I didn't understand. Definitely glad i chose this location.

Donnq was very proficent and helpful the rentql took no more than 15 mins the other manager Ashley assisted me with assembling my boxes perfect location

I have had this storage for 30 days and this has been nothing but the best experience the lady's are lovely and been a big help I will be storing for a very long time

The manager Donna provide great customer service

cost too much

Lavaughn got me right! Thx!

I came in to get some packing supplies and Lavaughn was a really big help!

Ashley was so professional and so attentive.. would HIGHLY RECOMMEND COMING BACK THIS SPOT .. RECOMMEND MOVING HER TO PROPERTY MANAGER ASAP .. gravitates and attracts lots of customers

I went to public storage to buy some supplies and LaVaughn helped me with all the questions I had. Great service!

Quick, pleasant and straight to the point. Great experience with La Vaughn. Thank you!

LaVaughn was an excellent help.

This was like the best experience Ashley was both helpful and efficient she found me the right size space and man she can persuade you to protect your belongings Great employee public Storage she’s a winner

Ashley answered all of my questions calmly and accurately. She made my experience getting a unit very smooth and easy. I thought it would take more time but the process was quick. I am comfortable that I chose the right place and happy she was the knowledgeable person to help me. I will refer others to this location and company.

Ashley was super helpful and the facility is clean and well maintained.

Thank you Ann for the amazing service, we got in and out very quickly. Great location

Need to clean up

Lavaughn was terrific very knowledgeable

Kinda like a bate and switch on the net. They advertise like they were $49 yet later on it ends up being like almost $80 per month with extra fees and insurance and such. You get prorate but then they want the money around the first. You get the bill real quick in email you do not pay more than the right amount of time they send an email if you gave an email. Yet got to respond to it right away, and do the pace through unfortunately their auto-pay malfunctions so that could get screwy. I avoided an overcharged one time yet that's extremely aggravating, and I do not know if it will still malfunction or not. I have money in my account the other thing is that the place thinks it's better than any other place in DC, kinda. They got more rules for the bathroom than any, and people do whatever they do but they want to pick on people and start badgering them for like trying to like rinse off a sport drink in the sink or something that just like trying to warm it up and was freezing and if you can't do any hygiene. Even if you clean up after the other people, you will be in the wrong. DC is hard on getting to a restroom , yet Public is bad sometimes. The staff sit all day and watch the cameras. Even if your not in there and no one wants to use it they knock and leave... They also get rude too. They're kind of ghetto, and not helpful they want people out by like 6 or 5 on the weekends or whatever, and it'll be like they go up to tell you you got three minutes, and you're looking at what you got to do and there's not enough time so it's like they should tell you in 10 min but they don't. Sometimes they don't tell you at all so then you're locked in. Whoopi! So overall I don't know how in the world anyone would give this place 4 . Something Stars. When they're many other place is in DC with less. Other places do way better when it comes to storage? Probably not perhaps that's why DC doing so bad is when it comes to a world that works, and is not hospitable. It doesn't want to do well. So I gave Public one star probably deserves two but... Not. I don't like it at all.Too much aggregation for so little and bad service. I've been to other Public Storage that were way better. I've been to other storage places across the country that have been way better, and this one really fall short it's not even that clean. I've read some of the other reports about the other places and they don't sound that good. Either DC is really not a good place to store. When it comes to some other things, it's not good either, so I don't recommend it, or the United States either. You lost me big time.

The young lady working this location has excellent customer service and helped helped me with finding the right unit for my things keep up the good job would highly recommend this storage unit to others.

This is my second time renting at this location. Both experiences were terrific because the employees are helpful. This time I thought I needed a 4x5 unit, so Smiley showed me a 4x5 AND a 5x5 - with various choices between the two. She even let me choose my unit number. She is so thoughtful and friendly. Thank you, Smiley!

If people follow instructions and reads and understand of not to do,he/she would not put themself in harm's way:parking blocking exit;drove uhaul rental in the the unload/offload garage parkings.

Good Staff and upfront

Great customer service

Ashley did a great job helping us out!

Very Knowledgeable and pleasantly welcoming!!

Ashley has great customer service I was so very welcome when I came in and she assist me so kindly I would love to come back great work

Ashley and Smiley was the best today they helped me choose the right size space as well informed me about the great promotions running today. Ashley walked me through every merchandise piece in store to protect my belongings and the facility is remarkable very clean and up to standard. I was just on the property to receive a quote but the way I received services from both young ladies I will definitely be back to use this facility to store my most prize possessions. Great work Public Storage!

My visit to the Public Storage on South Capital Street was great thanks to the Relief Manager, Ashley. Ashley was very friendly and welcoming, and her customer service was phenomenal. She answered all of my question in a very professional manner. Ashley's expertises of her position is the reason why I will be referring my family and friends to Public Storage.

Ashley & Smiley were great. Thanks Public Storage!

Lovely ladies here great service

Smiley and Taryn were very helpful and courteous through the whole process made the whole thing a breeze!

Very good service and very nice front desk lady ..:) thanks so much for the help

i really like coming to the facility. even with complications the ladies in the office helps to make the transistion easy.

Smiley helped me with my rental made everything easy and efficent ashely was great and pleasent

Great service and indeed will continue to use this location.

From the time I walked in the door I knew I would be in good hands with the young ladies working in the office. They showed me the best customer service ever and I’m very grateful to know my belongings will be in a well secured environment.

Great service

Based off the reviews I checked out before I went to the location reviews never fail Ashley was awesome and proficient she had excellent customer service and walked me through with ease thanks again the facility is very clean and pleasant and the staff are very nice will recommend to anyone

Smiley customer service was perfect

Staff is okay, no issues. My biggest gripe is the hours of access, horrible. Parking is also a mess, if you find parking for a normal car, cool. But anything like a uhaul, be sure to pray to whatever god you believe in, and then pray for your god’s god, because parking is gonna suck.

The customer service was excellent today the ladies were very efficient and knowledgeable we had fun the whole rentsl

Great

Great place

Taryn was very pleaseant the service was great and the staff has been great this has been the second time and it has always been great. I am definitely recommending this location again.

Very helpful at check-in , staff nice and friendly, facility clean, unit needed light bulb replaced and didn't get it done but there was enough light in the hallway to be ok. I had issues with Public Storage corporate when making booking but the local facility was helpful.

Smiley rocks. I say again, Smiley is awesome. This place is legitimately helping me out right now. Thanks a lot!

This location is very clean and the office staff are great!! Will definitely use again.

Smiley went above and beyond the call of duty! She was very professional and proficient. Thank you so much Smiley for being so helpful. Taryn was also very nice and had a very warm personality and she was accommodating in assistant me.

Ms.Smiley and Mrs.Taryn were very helpful, patience, and professional. They were accommodating and knowledgeable with providing me with pricing, the right storage unit, and other items that might be needed for the storage unit. I appreciate all there help.

Taryn and smiley had excellent customer service highly recommend. If I could give ten stars I would. Thank you

Nice place,the ladies that work in there was also very nice they helped me with everything I needed help with also for a nice price!!i would really tell a friend to tell a friend!!!!

Staff is not that great (slow and made several mistakes) but the place is safe and it was a convenient location.