Public Storage Self-Storage Units at 7601 Airport Fwy, Richland Hills, TX

Our camper and other campers were stolen off their lot ... their gate was broken for 3 weeks and during this time thieves were busy .... I left my original review so people can see how something can go from sugar to chit ........................ Came to look at a spot for our camper and left knowing we were in good hands ...Michelle is awesome she took such good care of us .... We will recomend this spot to everyone

Update: Manager at the location reached out to me to let me know they will keep my rent at $143 for additional 3 months. Does not change how I feel about the massive increases in rent here, but at least an effort was made and I understand not her call on the increases. Will still relocate unless something more permanent is worked out. I understand increases, but an increase of around 85% in less than 12 months is ridiculous. Nice place, clean units. Rates are pretty good, but only when you move in! Rented a unit for $106/mo in Sept 2023. February the rent goes to $143/mo. July got notice going to $191/mo. If I am new and want to rent the same unit? $77. Call the 800 number...automated menu, no option to get a live person. Try online chat - agents are not available. Chat support is open till 6pm PST, it is 643pm CST, sooo....Called the location a few times...nada. Will be putting in notice to vacate, this is a ripoff.

Donnetta is great, friendly and knowledgeable and the units are clean

Thank you Donnetta!

Fast and easy 2 wonderful employees

Hospitality

Donnetta was very helpful. I booked online and when I arrived the space allocated was not the best for my needs. Donnetta took care of me quickly and moved me to a better space.

Donnetta and Chris is very happy people

Well the one of bolen road àre the worst every since Carlos left . I do not recommend that one.

Donnetta was amazing super helpful would recommend to anyone

Donetta, has been the best! Very friendly and takes care of any issues promptly! Highly recommend her! She’s the best!

Ms. Donnetta is friendly, very helpful and patient.

8/11 update, still no returned calls from the office Still being charged. Left ANOTHER voicemail today. Really can't un recommend enough. We moved out, cleaned and cancelled our unit on 7/31. On 8/3 I start getting text about monthly rent. Ignored it at first, because sometimes things take a couple days to filter through. Then I kept getting texts and warnings about late fees. I tried fixing it through the app - can't; tried calling corporate to fix it - can't; tried using the website - can't; go to visit this office again today, at posted hours - can't. They are not open, again. (8/9/2023) Talked to corporate customer service and it was just a ridiculous circle. At the end of the day, they want me to trust property management to get it figured out. (It's already been 9 days since we vacated). Called the local office and left voice mail for return call.Started off as a good experience. Really enjoyed the representative we dealt with initially (Angela). Something has happened in the last few months though... 1st rat issues and their lack of concern; now there is rarely anyone available during regular hours to take payment. Just made my 3rd attempt for this month. Sign on the door says open, smaller signs says go to another location. Last time I tried that location was closed too, even AFTER I was verbally told it would be open. 😡 I'll do the rest of my errands and then go check out that location on Trinity. , But truly- If you haven't started renting here, don't. Frustrating

Donetta from a nearby location helped me out immensely with such efficiency and kindness. She literally had to be in two places at once. She went above and beyond to get me in my unit . Later she transferred me to smaller unit and saved me money in numerous ways where it could have easily been missed. She always has a smile and genuine care she gives. Outstanding!

If I could leave zero stars I would. There was a rat infestation and I was there to clean out my unit. Instead of closing my account they have sent everything to collections. I paid through the end of the month even though I didn’t use it. Left my unit unlocked as requested and didn’t ask for any money back. Just that they simply dispose of the items effected by the rats.

Tiffany was phenomenal! Polite, understanding and showed genuine interest in serving her customers.

Heather was very nice and helpful!