Public Storage Self-Storage Units at 7501 Baker Blvd, Richland Hills, TX
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x10'Online only price$ 53/moSmall 5'x10'
$ 53/mo $71Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 68/moMedium 10'x10'
$ 68/mo $90Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 114/moLarge 10'x15'
$ 114/mo $151Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 135/moLarge 10'x20'
$ 135/mo $179Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 223/moLarge 10'x30'
$ 223/mo $297Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Richland Hills
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Richland Hills Storage Units Near Junction of I-820 and Airport Freeway
Storage units in Richland Hills are just west of where I-820 and Highway 121/Airport Freeway merge. Outdoor storage units with drive-up access are on-site in a range of useful sizes. Just look for our Public Storage Orange rollup doors for cheap storage options.
Richland Middle School families and neighbors looking to declutter can store all-ages recreational equipment in a 5x10 storage unit for play at Mallard Cove Park or Quanah Parker Park. Behind the athletic gear, golf bags, hiking poles, kites and pool noodles, store rarely used items like holiday decor and off-season clothes.
If you are downsizing to nearby Sunny Woods, store furniture, decor, lamps, knickknacks and clothing in a 10x10 storage unit while making decisions on what to keep and what to pass along. These square units will hold up to three rooms full of furnishings and are also handy for storing duplicate furniture if you are sharing an apartment.
Select an outdoor 10x15 storage unit to stow long canoes, kayaks and standup paddleboards. Drive-up access makes it possible to load and unload for frequent paddling trips. There should be plenty of room to stow camping and fishing gear along with your oars and paddles in these roomy storage rentals.
Nearby homeowners planning to remodel can store five rooms of furnishings in a 10x20 storage unit. If you are in-between residences, these large storage units can accommodate the contents of a three-bedroom home while you are house hunting in Richland Hills.
Richland Hills Public Storage has outdoor storage solutions to fit your needs.
At this Richland Hills Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 319)
I just had the best experience ever! Sarah was knowledgeable and very helpful. I came in with concerns and left feeling at ease. Thank you
just wanted to take a min to give an update on this location it's under a new manager named Sara she makes life easy communicates well and is always willing to help with a smile !!
The new manager Sara was very nice and helpful, no issues and everything went smoothly. Great professional service
Go to a different storage. The staff is worse than the neighborhood.
This location is absolutely amazing! The manager Donnetta was so kind, helpful and mmade my experience wonderful.... I was with them for about 2hrs and had ZERO issue... All my stuff was safe and unharmed from the weather and anything else. I HIGHLY recommend this location mainly because of Donnetta.... Thanks Pubic Storage!!!
Donnetta is great in costumer service, she make us feel comfortable, 10 of 10
I still don't understand if i rent a 10 x 15 storage unit why the door is only 5 ft wide ******UPDATE******* REVIEW IS NOT FOR BAKER BLVD LOCATION DONETTA WAS GREAT AND A BIG HELP
The lady at the front was really nice, She made my grandmother laugh several times 😂
MRS, DONNETTA IS AMAZING!! She has been really helpful every time I encounter her. Thanks for making me a happy customer.
Donetta she is the best I never see people like her we need more people like this in this world
Miss Donneta is exceptional! She’s super knowledgeable and helpful. Her property always looks cleans and her office is always tidy. She has such a welcoming personality! She even drives her golf cart around the property with the biggest warm smile!
Very helpful and help answered every question recommend her to everyone
Really nice employee and helps you looking for what you need
Excelent Service of Donneta. Highly recommend!!
Awesome place recommend to everyone
Excellent customer service at a great price!!! I can't say enough about the people in the office. They both helped me beyond words to get moved in... highly recommend!!!!!
I never emagined that renting a storage unit would be so difficult. It has proven to be a huge mistake and inconvenience. I drove approximately 60 miles to rent a unit at a Richland Hills location. I found no one at the office when I arrived and my code would not work. When I attempted to fix the problem just to get charged the first month's rent a second time. Being a single father going to.college and working i need my money. I still have not been successful in retrieving the 2nd payment. The managment here is very unattentive and seem to care very little. When I finally got the code to work I got to the unit and it was nasty. No lock and I ended up having to leave the unit unlocked for the night leaving my things exposed. I am not impressed oressed at all with public storages. When my rental is up for renewal I will definitely go elsewhere.
Good hours nice staff clean. Good lighting. Cost is a little high but guess that's what it takes for the security.
Tiffany was amazing she got be the best deal for my money and I couldn't be happier with her service.
Excellent service !!!
This is a great property charRoy has great customer service skills and easy going. Always has a smile on her face and great additude. I recommend her to anyone that is looking for storage unit space to rent she's A1 in my book.
They charge long term customers more than new customers. Poor practice
Taylor is AWESOME!
The attendant was very good and explained everything very well and very helpful.
Disculpa puede hacer el pago otra persona si estoy fuera dela ciudad
CharRoy was excellent. She is cordial, knowlegable and took extremely good care of us
I have things go missing. It looks like someone messed with the lock. I will never use a storage place again. I will get this one cleaned out and this is the last time I will put anything in storage.
CharRoy was quick to get us the 2 units we needed, she is a great asset to this location, she ensured we could get our truck in and out when we needed as well……
I've had wonderful experience with this property here and Shawata is great and wonderful. She always doing something and energetic and smiling.
I appreciated the relaxed but professional way we got the paperwork done. Didnt take very long at all. Cute little unit
Fast and great experience. Will rent any time
Definitely glad I chose to store my things here. Very convenient location and the staff was wonderful. Justin answered all of my questions and was able to point me in the right direction!
Jenifer was excellent! Very friendly!
Super fast quick and easy rental process
Deann did a great job getting us setup for our storage place.
Deann was a great Help. We have been wanting the largest unit they have at this facility that they had when we moved into this facility a year ago and there were none available and we were put on a wait list and was told we would be notified when a unit comes available but nobody has told us anything until January 22,2021 when we called and spoken with Deann and spoke to her with an issue. And she told us about the larger unit that was open and that it would help to save us money and we told her we were on the waiting list and nobody else even kept their promise for that waitlist . But Deann was AWESOME. She was very friendly helpful and willing to help in anyway that she can. I would recommend any of my friends to come and see Deann and Deann only at this location on the days that she works cause she is the only one at this location that is willing to work with you and help you out in any way if she can.
Deann took my payment and she was very helpful even though my unit was on another property.Would give 10 stars if I could.
Deann was very knowledgeable and very helpful
I love the customer service that I received from Public Storage. I was helped by Jenifer to find the unit I needed. She was very helpful and informative as we went over what I was storing and she took me out and showed me the unit. She was very nice and had her mask on. I appreciated that. The rental process was straightforward and simple and she was very helpful suggesting merchandise that would make my move-in easier, which it did. Loved the experience I've had at Public Storage and the customer service was top notch. Great job Jenifer!
Thank you to the staff of Public Storage for going above and beyond for me today! I couldn’t get into our company storage due to our authorized members being away on vacation. They took the time to verify my employment, add me to the authorized user list and gave me the means necessary to get my supplies. Thank you for your exemplary service!
Great place to store your extra junk... Easy access at a secure location
Krystal Zambrano was outstanding. Love her energy and was a fantastic host. Definitely made my storage experience awesome! Thank you Public storage and thank you Krystal!!
My boyfriend rented a storage unit and needed another unit right away Krystal helped us out and was super friendly. She made us feel right at home. And she had the office smelling so good and clean.
Great price friendly staff
I enjoyed my easy and thorough rental of a storage unit at Public Storage @7501 Baker Blvd. Richland Hills,Texas. Jenifer was very polite and personally walked me to my unit and had answers for all my questions regarding the unit. Thank you Jenifer & Public Storage.
Very nice attendant...the unit has a light bulb but didn't work. She said the power was off and has been off months. She said they are still working on it but they are not required to supply power to units.
Teddi was great and helpful..fully confident my items will be safe and secure.Thank You...
I went to rent a storage unit today and got more than just a storage space. Teddi was the person who helped me. She knows her storage spaces and she is a kind and wonderful person. She explained all the details of the the storage space and the contract. We got such a good deal for the first month too only 1 dollar!!! The storage space is very clean. Teddi was very helpful and patient. Thank you, Teddi and public storage for making the visit very pleasant and easy at this time of the year. Ms. Vleeteach.
Poor customer service & rude. This location is tiny & extremely difficult to maneuver the narrow lanes.
Has given me a great experience since I have been here.
Kaye was wonderful at explaining everything to me and helping me get my mother her storage unit. Its been a stressful time for my family and she offered understanding and comfort. Thank you so much Kaye! God bless your heart and Merry Christmas!!
Teddy was very helpful with getting us into our storage unit and giving us the info!
Got a storage unit today it’s bigger than I thought It was gonna be haha and Teddi was so kind and helpful🥳
Jennifer was very professional and helpful.. Good job girl..
I was very pleased with the young lady that set me up with my beautiful new storage. I always return for this reason I
Jenifer is a good manager and keeps the prop clean, very helpful.
Wonderful service and great people
I went in looking for a storage for my route drivers to pick up parts from and was helped by Teddi. She was so helpful and so nice. She gave me all the information that I needed to find the right location. She made the experience so pleasant.
They job for me
I like this storage facility and the staff.
Friendly staff, great location, great prices!
Great experience with Teddy getting our unit!
Elizabeth was very helpful in picking out not just the size of my storage but everything I might need to store my items with and I will definitely be referring public storage to other people I know...
Very good service
Great customer service.thank you
Liz was so helpful and answerd all my questions I will definitely be coming back and telling others to come here
Liz was awesome. She helped me in a timely manner and explained everything clearly and concisely.
Liz was very helpful!! Gave me lots of information. She was super friendly!!
Larry the property manager is awesome. Stewart you also you have a great team.
Liz was very helpful and friendly
Great job, Liz! Very friendly and helpful. Really appreciate her!
I have been a client with public storage, the first week was amazing! We worked with Larry he was an amazing guy up there and loved his job. Then this new property manager a lady. She has harassed my husband and I multiple times. She is a major racist she targets us Everytime we come in here with dirty looks or rude remarks. Today my husband and I came to our storage and she told me there is to much traffic going in and out of here .We have a right to give our furniture away. We also refurbish furniture. When we stated we will come to the office to get the district managers phone number she got in my face 3 times saying well he's going to say the same thing! We are not breaking any laws or rules!!!! Then when I go up to the office to get the number all the doors are locked and I had to call the 1-800 number to get the district manager number. There is also other people who are running business out of here also a landscaping company and a painting company and a deisel mechanic. But we are always the ones getting harassed and discriminated against. This will become a civil law suit because we are at interracial couple. If I do not get an apology because there are three three other businesses who use these units for their company and they come and go every day so I do not understand why she told me I can't come and go as I please everyday.
Elizabeth was very nice and helpful. They paid attention to what i need
The only thing that would have made this easier would be if they provided people to put your stuff in your storage unit. I did most of it online and then checked in with the person that runs the place. Who was very helpful showed me my unit and sold me a lock for it. Although it was short term on the capital of months I will definitely use them again.
Liz was excellent.
Michelle. Michelle. Michelle. This is the name of great customer service. Polite, professional, prompt, and personality. Those four "p" words are qualities the have made my experience with Public Storage one of a kind. I look forward to renting a unit with you guys again. Michelle, well done and God Bless!
I love this location, very nice n helpful employee's. I recommend this location to anybody.
Awesome experience, made my reservation online, went to the location and Jennifer greeted me and was friendly and professional. The office was clean, the facility was clean and well lit. Prices were reasonable. I would recommend this location.
Brianna was so great nice personality
Public storage is a great place to store your store. Their employees are great and the faculty is clean.
Had one of their units for a few months while we were securing a bigger shop space, top notch, no issues what-so ever, secure lot, and very reasonable people. Best part, is no "notice period" where as if you clear out your unit, you no longer are expected to pay once you cancel, where others require at least 30-60 days notice. Would easily recommend!
This storage facility is very expensive and rates increase often. Late fees outrageous.
I came here with a couple of questions about my already existing storage unit. Whenever I signed up for the storage unit I had a storage unit before and I never thought 6 months down the line I’d be so confused. I stopped by to talk to a representative and I found the new manager. I had to sit down and ask questions. She answered questions I didn’t even know I had. This storage unit requires a lot of knowledge or you will feel jipped. After dealing with Liz I felt much better and I’m sure she keeps her staff involved. I always deal with a young man and honestly he has THE BEST customer service. Although the storage units are outside the staff is knowledgeable and helpful with all things to help out.
Ashley was awesome! Very professional and answered all of our questions!
Ashley helped us out! Great facility, excellent prices and customer service.
Ashley is very kind and understanding. She does what she needs to do to get her job done. She has exceptional customer service skills
Very friendly n fast service Michele was very nice n cool should be manager
Michelle and Ashley were amazing Great service clean unit
I just want to say that the manager Ashley was a stupendous help ... I was having probs with the online pay and ended up getting charged a late fee that wasnt my fault ... well I called every office in the company and raised all kinds of stink ... She personally hooked me up with some one to help me straighten it out and got my account fixed and usable...and the late fee waved ... awesome job ... and thank you far all your time to make it work
Very good service. Be sure to ask questions on anything if you have a doubt. Courtney I believe is her name helped us out. In our Unit it did leak during times when it was raining so watch out for that. Sometimes no body was on site when I needed to talk to somebody, however, the customer service phone number can help, just make sure to call during normal business hours. If you move, you can move during the hours of when the gate is open til close. However, the day you officially move out, you have to let someone know during normal business hours and they will inspect your unit. Leave it as clean as possible. Any questions, call customer service for better info. The Lock that you pay for in the beginning of your contract is yours to keep. If any of your stuff is damaged due to water or bugs etc., try to take pictures if you feel a claim needs to be submitted. ' If need to get your stuff after hours, ask management, but it is not guaranteed .Hope this helps somebody.
Michelle was very friendly and helpful. She answered all of my questions and made everything very clear. Great customer service.
Courtney is awesome she helps every way she can... Michelle also helped me and made it easy with switching into a smaller unit
Great customer service, very friendly with clean units. They went above and beyond to find me a unit located closer to the elevator!
Omar was very helpful to finding the right size space that I needed
Hi my name is Karen.Courtney help me out a lot and she is from Richland Hill Texas come and visit her if you need somewhere to put your stuff in Thanks.
Larry was very helpful and friendly. He gave great customer service which is why I am giving them 5 stars. The property also appeared well kept. I needed a storage last minute because I just moved to the area. It was a relief to meet such a nice person. I totally feel like my belongings are in a good storage
Courtney was extremely helpful and got me set up quickly and efficiently. Definitely recommend.
Thank you Courtney for your amazing customer service. Will definitely recommend to others!
Great experience!!! Ashley did a wonderful job of answering my questions and getting me in and out! Definitely will be recommending this location!
Went in to get information about a unit and Ashley was a AMAZING help. Property was clean and she was extremely knowledgeable and such a blessing in helping me set up everything!!!
I rented a storage unit there and they had a really good move in special. Good place but just make sure when you move out you do it before the 1st when your rent is due because i did it in the 6th thinking it would be prorated and i got charged a fuul month.
Courtney super cool lady that helped me get what i wanted
Went in and made a payment and Courtney was very friendly and helpful.
Such great customer service !
Hailie was incredible! The absolute best sales associate in the company I have no doubt. What a great experience.
Just got back from one of the most pleasant customer service experiences I've ever had. Courtney was super helpful, relatable, upfront and honest about the whole process, and most of all, just plain nice. She is an asset to the company and we look forward to doing more business with public storage in the future.
Courtney did a great job explaining everything and getting us set up ! She was knowledgeable helping us decide what size what we needed. The unit was clean and the perfect size
I stopped into this afternoon looking for a storage unit, and I decided to go with this specific one because Hailie was so helpful, and made me feel at ease about leaving my stuff in their unit. So if you’re in need of a storage unit go look for Hailie!
Courtney has awesome customer service.A+++
My sister is renting there and raymond does an amazing job he has amazing customer service he answered all of my sisters questions and he always has a great attitude when we come in we feel very welcomed when we come in thank you public storage for having an amazing staff member
Great service. Raymond was very helpful in picking out a unit with me an showing them to me. Would have go a smaller one than what i needed. Thanks for the help.
Nice friendly staff and well lit clean facility
Been paying but locked out from get Army equipment and uniform...I rent from there been late and pay and the forget to take lock off a few days.. so I can’t be late 3 day but I can keep lock on extra day after I pay.... Spouse in the army we was late in November paid then paid following months . But apparently they cut my lock put theirs on and now won’t give me access til I buy another expensive lock .. never notified they cut my lock even when went up there in person to pay... horrible ppl horrible service and see they appreciate my spouses serve to the country ...
Very polite and very informative!
Courtneys customer service skills are awesome she really enjoys her work.
I love this place. Raymond was totally awesome. He is the nicest guy ever. I really appreciate him and how he went all out for us. May God bless you. Thank you from my heart.
Raymond Flores had great customer service he was very polite and friendly he was just amazing definitely will be coming back just simply amazing and will definitely be recommending this place to family and friends
Raymond was great! Reasonably priced and very clean!
Forgot to do this a couple days ago, Raymond was awesome. He helped me find the right size storage room I needed and had a great attitude!
Courtney ,Was very helpful and nice.
Courtney was so helpful and cheerful. She answered all my questions like a pro! Great experience!
Courtney was awesome. Thanks so much
Courtyney is awesome. Thank you for ALL your excellent help.
Awesome job came in and you greeting was on point.Courtney help me with my storage need with out all the hassle. Thanks again.
Excellent customer service. The only day I had to move my stuff was Labor day, and I was set up with a unit on that day around 4pm. Thank you Public Storage.
Worst service ever.. the lady there is very rude and lack of customer service.
If your retired and a senior or know someone with a devastating illness do not use Public Storage or any rental space for personal property. Storage is not a long term plan for personal property. I lost everything due to illness. Public Storage was demanding more money because the employees claimed the sell didn't bring enough money. The pain of loss wasn't worth the storage rental. I will not recommend using storage rental or compliment their employees.
Courtney was the greatest. So friendly, sweet and answered all my questions. Thanks bunches. This girl deserves a raise.
Lillian was very quick to respond to my web reservation as soon as she opened for business that morning. Very professional and the property looks very well maintained. Loved that they supply a good security lock as part of the rental.
The customer service Was excellent Courtney Was helpful and showing options avalaible for me that Will futbol my need. Will recomend this place and Will continúe making busines With them.
Josh was super helpful and very nice
Courtney is awsome! Very professional! Great customer service!
I have been with public storage for a few months now and they are always so helpful when I go in to pay.
Courtney is very helpful and sweet. She always works with the and keeps me updated. Thank you Courtney for your help
Courtney was such an amazing help. Excellent customer service. Thanks !!
Awesome place! Holly was great and really helped us find the size we needed to store our items. Do your business at this location if you can.
The girl at the counter was just lovely her name is Courtney she was so sweet and helped me with every question I asked she was super helpful she deserves a raise for sure
customer service to courtney yes excellent customer service they help me out so well even hold my storage until I was able to get it so anyway she done that contract everything works out perfect cuz she explained it to the fullest so anyway I give him a five-star thank you
Courtney was very nice and polite! She took her time to make sure that I saw the unit before purchasing it!! Awesome job Mrs. Courtney!
Courtney has been very helpful in advising me with regard to my son's ex wife and her belongings. This involves the need for multiple visits to the location for her and various family members over a short period of time and how I needed to authorize those persons and leave a key for them. She made all of that very easy, my thanks.
Excellent, good contract Good followup on new customers, Clean storage
Brandy...was very helpful...and they have great deals...on storage...good place to go...
Brandy is the best customer service rep ive ever had , she cahanged my life
Brandi was very pleasant and very helpful. She explained everything very well .
I would like to thank Courtney for a wonderful and friendly customer service. She was very knowledgeable and helpful on getting what I was looking for.
The customer service is amazing! Everyone there especially a girl with the name of Courtney has been nothing but incredible. My sister passed away and they all have gone above and beyond with helping me through the legal process and trying to get a refund while I have been waiting to hear back from them. Words can not seriously express my feelings towards these amazing people during this grieving process and they have made it so easy. I would totally recommend not only this storge location, but the incredible people that work there to help you with your needs in storge units!
My storage unit was robbed, emptied, an entire life, and entire house, priceless heirlooms and priceless things of my children's.. just gone, and these people don't care and refuse to take any responsibility. But the worst dehumanizing aspect was, not one person even said they were sorry, in fact the regional manager "Michael" asked me to leave the property I was hysterical. I spent the last three days in the hospital after loosing my entire life. I'm too old and too sick, and now without the quarter of a million dollars in assets stored there where I thought it was safe. I believe it was the owners or management who stole my property. - Heartbroken...
Courtney was super helpful and very knowledgeable. This was my first time renting a storage unit and she explained everything to me. Overall the experience was a pleasant one and I highly recommend this location.
Courtney gave us excellent customer service and went over and beyond to find us a place that had what we needed
Great service! Courtney was awesome.
Shawna was a very fun loving, caring person. We laughed and had a Blessed time with her and she explained everything to me about my storage rental. Thank you Shawna
I went by this location to pay my bill and Courtney was very fast and very helpful
Kayla helped me get into the right size unit great customer service
Super friendly lady that helped us!
Lillian was very professional and helpful as well as one of the friendliest people we have ever met. She made a very tough and stressful situation for us much easier. Thanks so much to Lillian!! Clayton, Josie, and Joe Gouyton
Lillian was very helpful and knew her job well. I have stored here before and would recommend to my friends.
Lillian is wonderful. She helped us out with everything we need and was so sweet and amazing. Most definitely will be coming back to her in the future
Shawna and Lilian are awesome and always have great customer service!
Lillian was absolutely fantastic. She explained everything in great detail. She also answered all my questions. She has a great attitude when it comes to customer service. I would highly recommend this location.
I am very pleased with Lillian she really went above and beyond for me .
The customer service was amazing!!!! Lillian was a great help, made sure I was taken care of that for sure!!!!
I was set up by Lillian. She was very helpful in getting me set up in the right size unit and getting the supplies I needed for my move.
great Shawna was awesome
Shawna Customer service skills were above and beyond what one could expect just amazing
Lillian is the greatest at property 24605
Excellent service,very hospitable.Thank you Gabby!
Lillian was great, she took us through the options and explained the what, why, how. We were in and out in 20 min.
Lillian was very understanding and accomodating when she saw I was having a rough day. Went out of her way to make things simple and made me feel comfortable with my decision to rent here. Thank you!!! Highly recommended.
Lillian was really helpful an happy to help me , really satisfy with help.
Lillian was very sweet and helpful!
Lillian was so helpful and a delight. Such a good experience and a clean place
Lillian was very helpful and handled everything professionally. Very clean also. Definitely recommend.
Great experience! Customer service was fantastic!
Outstanding service. Explained everything in and out fast.
Lillian was awesome & help alot
amazing service by Lillian, very helpful and customer friendly!
Lillian is awesome....did an amazing job!!!!
Lillian - was extremely helpful and made the process painless and easy! Thanks!
I was looking for a storage unit and I haven't needed one in a long time. So I wasn't sure about what size to look for that would meet my needs. Once I entered the office of Public Storage I was greeted by Gabbie. She was informative and very personable. She give me many options and even let me know what size units were available at other Public Storage locations. She answered my questions on security, insurance and general information about this location. I would recommend Public Storage to my family and friends for their storage needs.
Awesome customer service
Lillian is amazingly helpful and friendly! It was first time to rent a storage. She took great care of me!
Thanks for all your help..but the call center needs to tell people about having to buy the lock from here and the insurance requirement...had to spend an extra $31... $20 for lock and $11 insurance....
Lillian was great, the experience was fantastic. Prices are excellent. The only problem I had was that I'm sure the owner or manager telling them to upsale customers on other products.
Lillian has the best customer service, very pleased with my unit and all the time Lillian took telling me every thing I needed to know
Lillian was great
Lillian help me pick the right storage for the price. Awesome lady.
I've had my unit for 2 months now. From the day I rented the unit, the staff has been great. Especially Lillian. So kind and helpful! Thanks!
Great customer service! Didnt have what i needed at another location and they referred me to this location and Lillian was very helpful
My customer service rep was Lillian. She was awesome!! She worked after hours to get my rental done.
Very friendly, great service and salesmanship! Lillian took time to help me get the storage unit that I needed! Would definitely recommend this place to those looking for a storage facility!
service was amazing very Friendly and knowledgeable
I want to give credit to Shawna for her help and professional conduct. Thanks Shawna. I was in a bind and needed a unit that day but the one I needed they had just one left that wasn't ready yet. I tried 5 other storage places around and they where out or was going to cost me way more then I want or could really afford. Then I received a call from Shawna and she had gone out and made that unit ready for me that day so I didn't have to look anymore. And I was able to get the first month $1 deal. She went above to make sure she got me as a customer. I will definitely stay there as long as need to for Shawna..
Shawna was great! Excellent customer service!
Shawna is a great customer service rep and public storage has been a great help in storing our extra stuff!!!
Shawna was very professional and knowledgeable of the facility. She provided the best unit for my needs at the most reasonable cost. Thank you!
Lillian help us Really well.
Lillian is awesome! It was a pleasure doing business with her, as she is very knowledgeable. The property is very neat & clean. I like that after all the rain we have had, there are no huge puddles of water standing around the units. Thanks Lillian & Public Storage for a pleasant experience!
Aimee was great! Very friendly and so informative! She had fantastic customer service skills!! Thank you, we will recommend this place to our friends!
lillian was wonderful and very kind
Amiee gave great service today!!!!!
Almee was very friendly and professional. Property was very clean. This is the place to go.
Shawna was great. Awesome, efficient service.
awesome services and people
Shawna and Lillian provided excellent customer services. They are friendly and go out of their way to help you.
Lillianand Shawna great job
lillian always has answers to my questions, and always there to help in any way
Lillain. Very nice
Shawna and Lillian were very helpful with making my payment...Great customer service!
Shawna and Lillian were always helpful and excellent customer service!
Lillian was absolutely perfect. Professional, courteous and very sweet. Extremely detailed. I'd like to thank her very much for such a great experience and wonderful service. I would definitely rent with public storage again.
Lillian was very kind, helpful and professional. Thank you for a positive experience.
Shawna was very helpful, and had a great attitude. Best customer service I've had in a long time! Lillian is always very nice and helpful!
Shawna really was spot on today.
Shawna was absolutely amazing! She helped me with my bill, and answered all my questions. Outstanding customer service! Thank you Shawna!
Lillian and Shawna helped me out so much in getting in at an awesome rate way to go girls. Thank you so much I will recommend them to everyone
We had a very good experience. The manager was friendly and courteous and very helpful, telling us about specials and supplies available. She was efficient and served us quickly helping us get a storage unit that will be fit our needs and budget. The unit was clean and in good repair... the light works and the door is easy to lift and lower. Overall, the property was clean and free from trash. We were impressed and would recommend this facility to our friends to help with their storage needs.
The location is easy to get to right off of Baker Blvd. My unit is very massive for a 10x20, clean and very well lit. The property manager Lillian is very professional and very, very helpful with seeing that I have everything if needed. Will almost certainly be a renter here for a long time.
I was pleased with the service I received very friendly and helpful
Very clean facility. Absolutely a pleasure to deal with and the management can't be beat. Would highly recommend to anyone looking for a well managed and clean storage facility.
The customer service at this property was great!! Lillian did everything in her power to help me get the unit I needed and wanted. Very friendly and welcoming!! I wouldn't mind referring this property to anyone that is looking!
Was the most helpful and informed. Lellian explained everything so that I did not have to guess at anything. Nicest experience I have had in a while.
The gal (Lillian) that helped me was great, very friendly, and very positive.
Easy to work with and efficiently run.
My daughter and I went to rent a unit. the place was very clean and Lillian was extremely helpful and friendly. The site is easy to get in and out of and unlike my previous unit with another company the doors are secure and easy to unlock. Would definitely recommend this location.
Lillian was very helpful and informative. The sign-up process was quick and easy.
Friendly, very helpful and cooperative. Went to one location and all their spaces I wanted were filled, but they made me a reservation at a location closer to my home. I appreciated the assistance . When I got to the location, the person in charge was waiting for me and expedited all paperwork fast and efficiently. Unit was very clean.
Lillian were so helpful and took care of all my storage needs. I needed rent a unit and they got everything I needed in a timely manner, with smiles on theirs faces and I can see myself staying here for a very long time. Thanks Ladies
Went to my unit at the Richland Hills location today. I was greeted by Lillian who is always helpful and friendly, but today she even went out of her way to greet a person whom I was meeting there today. I have had several storage units over the years for both home and office storage, but Lillian is by far the best personality I have ever dealt with in this business. Strongly recommend this location for your storage needs.
I stopped in at the Public Storage on Baker Blvd in Richland Hills. Where I was greeted by a very polite and professional manager. Lillian made the process quick and easy and made me feel that she cared about what I needed. She was helpful by being a great listener and finding out what I was looking for and then suggested the right unit to fit my needs. I will definitely use them again and refer them to others who need help with any and all their storage needs. Everyone likes doing business with companies who help you take care of your business.
I had not planned to rent a storage unit, but extenuating circumstances require that I do so. Lillian was amazing throughout the process and made renting the unit enjoyable. She is very knowledgeable and helpful, if you have any questions. She came to check on us several times while we were moving stuff into the unit and asked if we wanted some water, since it was such a hot day. If you need a storage, look into this PS location. Lillian is a great manager!!
Lillian did a great job of answering all my questions and took the time to show me a unit that was clean and move-in ready. She was friendly and a pleasure to do business with. The facility looks very well kept. I even saw Lillian sweeping out an empty unit getting it ready for the next customer. I would recommend this location if you're in need of storage.
Service was goid. Price was not.
Lillian has been very helpful to us and our experience has been great!
Shawna was great.
Clean and convenient. Lillian was great to work with transferring to a larger unit.
Good Service. Good employees. Clean. Lillian and her crew.
Very pleasant and enjoyable experience. Lillian was very helpful and thorough in explaining the benefits and regulations regarding this facility. She gave us a tour of the storage space and said if we had any need for more information or details about the rental agreement to not hesitate to call her for assistance. Thank you Lillian for all of your help.
If I wanted to give a review I would have done it the first time I was asked, matter of fact I would have done it without being asked, chasing me down and asking 6 times is not the way to get a review especially a good one so don't be so pushy next time.
Always friendly and helpful . Lillian is a wonderful property manager!
Lilian and Luke were great. Could not be there when the piano mover came. They handled it ALL for me.
very clean. friendly fast service from Lillian :-). lots of packing and storage material available if needed.
Came in to make my pymt & my account was reviewed by Lillian & Luke. And am very happy, they got me a reduced rate startn April & For nxt 6 mos. Yahh!!! :-) am so grateful to Lillian & Luke!!!
Luke had a great professional attitude. Excellent guidance helping me to choose the size, even was able to get the location we requested. Very clean office and storage space. Competitive pricing and courteous calls making sure space is adequate. Lillian was super a couple of weeks later when I got in a jam she rescued me with a smile! Thanks guys, it shows when people enjoy their work. They have happier more satisfied customers. Keep it up.
Very good experience! Received a great deal and excellent service from Lillian, who is managing that location. Highly Recommended. I feel good about my valuables being stored there.
the place is kept pretty clean the property manager is a pain in the butt !!! she means well though, it would be very helpful if someone had a key to the big gate the reason I took the unit I did was for the easy access for a truck I use to be able to back my truck right up to my storage unit other than that its a storage unit
lillian does a great job managing the property. She is very helpful and courteous. She is an asset to the property. She has great customer service skills. My son also has a unit here and wanted me to give his thanks to Lillian for the great job she does.
Lillian is great asset for Public Storage: hope she stays at the Baker Blvd location. She has been very helpful in managing our account there. She seems to be very knowledgeable about the storage business & eager to help customers who don't have the experience she has.
Lillian had great customer service skills and was very accommodating to our to our storage needs even while we moved out of town. Thank You Lillian.
The property manager, Lillian is great! Very nice person and willing to help however she can. So far we have had a really good experience leasing our storage space here. We work odd hours and Lillian helped arrange it so we could get our things in our space when it was convenient for us. Thanks Lillian!!!
The onsite manager "Lillian" was incredibly polite and helpful! My experience with this location has been awesome! Thanks!
Lillian and Luke great service!
I think Lilla does a great job. She really tries to get to know you. She also is always helpful with any ,questions. I hope you keep her there.
Lillian is very friendly and helpful. Would definitely recommend this location.
Lillian is very kind and great! I feel so greatful that I use Public storage. Its so convient to have a place that I know my belongings are secured!
I came in about a week ago needing public stoarge. Wasn't sure of the size I needed. Lillian helped me figure out what which unit to rent. She was extremely helpful and made the experience quick and painless. I would recommend her to anyone I knew looking for a stoarge unit.
The absolute best customer care I've had in a long time Lillian did a juggling act in front of me keeping every customer there feeling just as important as the next
Well after the worst day of my life I had the pleasure of enlisting Lillan in assisting me in straighten out payment problem with my locker. She did the usually stuff but went well beyond to make my experience and my whole day better. She did the one thing everyone else lack from utility companies and banks she showed a genuinely interest in my problems and empathy which I was in need of. Lastly I as prepared to move to another company and she convinced me to stay with Public Storage. It goes without saying we could use a 100 people like here Sorry can’t say enough good things about Lillian. She turned my day around!!!!!! She is tops in my book, thanks again
My name is Don and I have been using public storage for over 6 years. My children have finally gone out on their own and taken all storage with them so I no longer need the unit. Lillian was very helpful and was realy sorry to see us vacate. I had already paid a full month but moved out on the 6th she said take your lock clean out the unit and leave the door open. I went back to clean out the unit and leave the door open however she had already done this for me. What a super person, she deserves the best.
This facility is very close and convenient for me, and the price is VERY competitive in our area. Lillian in the front office is very knowledgeable and helpful.
I needed a storage unit on the spot. Lillian helped me with finded the proper unit so I did not get one too big or too small. She explained everything to make the transaction smooth and easy. Very happy for choosing that location.
I've use public storage and only public storage. Recently, I found myself needing another unit, went online and choose the Baker Blvd. location. Picked my size online and made the reservation (prices where unbeatable :) ). I received a call back from Lillian, current mgr at this site, within 10 min. She was very helpful, very polite and knowledgeable of the unit I was interested in and other units available that may suit my needs better. With what I have to store, she stated the 10x10 would be perfect. Arrangements were made so that I may come view the unit and pay. The best part, because of our schedules (both our businesses closed at 5, on Sunday)she offered to stay until I could get there. Lillian is fabulous and I will continue to use Public Storage for all my storage needs.
I recently viewed the property,Lillian was the manager that day and she was very knowledge able about the storage units,she was very kind and has a very warm personality,honestly I thought the prices were kind of high but because of friendly Lillian was i decided i will be renting a 10 by 10 from public storage soon
We've been using Public Storage in various locations over the past 5 years and we've always had great service and helpful people. I'd recommend this company to anyone looking for quality and value for their money.