Great service I just rented my unit from Shawntal! She was awesome glad I have her as a property manager! Thanks Shawntal for your great service💐
I actually went the first time to complete my registration. Jaden was AMAZING!! She took the time to explain everything to me. She even walked out with "the storage challenged" and assisted me with opening the door. I then had to go a second time and upgrade. Again, Jaden was GREAT! Knowledgeable, professional and very nice! Go see her!!!
This is a great location. Miss Shantel was awesome. She took the time to explain me everything. This is one of the best customer service that Public storage has. Thanks
Laura was amazing and helped me with all of my needs I really appreciated her attentiveness and I will be storing my stuff here again!
Linda was great and wonderful. She was really helpful. Even with her not feeling good she still had a smile and was willing to help.
Ms. Linda is a very helpful and hard working woman. She has very good skills with her job. And has excellent customer service.
Miss Linda has really worked hard to turn this property around into a place where everyone feels welcome! She works very hard to keep it clean and organized and it shows! She is so patient and super kind to the customers.
Linda was great with helping me get my unit transfer over. Love her smile and energy. Her positive outlook on the day was great.The property is very clean and well maintained.
I have been with Public Storage for some years now. Mrs Linda and the Staff are very pleasant and helpful. The climate control and cleanliness of the facility is a "plus" for me. I would definitely recommend their services for all your needs!!
This is very clean. Heaven was a very friendly girl. Always smiling.
Linda and Heaven was so friendly. The property was clean. Linda even offer us bottle water while we was moving. Keep her she was great.
Linda and Heaven answered all my pre-rental questions and got me set up with a unit fast and easy. The climate controlled storage options are great in the Texas heat.
Linda was so friendly. She opened up early to help me. Showed me multiple units and help me come up with a space. I really appreciate her. Thank you Linda
I would to Thank Linda for all her hard work. My husband meet her at Brentwood and she was so helpful. So when I meet up with her at the Trinity location she was just as helpful. The smile and positivity she gave was so enlightened. She walked around showing me unit after unit with such a great attitude. Thank you Linda. Keep up the good work. The best customer service I have ever received in a long time.
Thanks for the help Nikki!
The worst place ever. They made us move in with the elevator broken, and then a few days later, said they are renovating so they made us leave. No refund!!!! Seriously, it feels like a scam because why do you let a customer move they stuff in knowing that renovation is going to happen! We tried complaining many times, and they were not willing to help with the refund. Are yall happy to take peoples money like that? Worst customer service. Please don't waste your money and time here. Find a better place.
Vicki treated me very well considering I have to move units for renovations about to move me ..
teddies property manager had great customer service, the team that was on property did a fantastic job property was clean and the district manager was very nice, Tiffany and rou were very polite as well
vicki & donnetta are the best🙌🏽 thank you,thank you.great and friendly service
Vicki was great. Facility is impeccable
Vicky is the best, Very Professional.
They are crooks. Profiting from usury. Very unprofessional
Kali was very nice and helpful
Nice storage facility under gated security.
Updated review: cart issue has been resolved however cleanliness is now an issue. It is obvious employees are not regularly maintaining common areas as dead bugs and litter are can always be found in the halls. Also cobwebs are becoming more and more frequent. There are a couple of huge spider/cobwebs on the automated doors in the climate controlled area.
Constantly raising there prices
Do not rent from here! No communication or not consistent. Can't ever talk to a district manager or anyone like that. Raised monthly fee higher than other Public Storages in the area!
Dawn is awesome! Smooth process to get a storage unit and she makes it understood that your stuff will be safe!
Dawn was GREAT and so helpful. Thank you for your amazing customer service.
These new prices and fees are ridiculous. 20.00 for a late payment....20.00 for phone payment....20.00 added on to bil to raise prices....I'll be gone soon and definitely won't be back dealing with any public storage brands....it was better when the original people had it.
Thank you Dawn for being so accommodating! You saved my life! I would recommend this place to everyone, they really work with you to make your life easier 💕💕💕
Very clean and professional
Excelente servicio Mary es una empleada muy servicial gracias por tu servicio.
Clean bins in the size I need. Convenient access. Climate controlled options are good. Big enough areas to allow moving trucks, Rental trucks, etc. to easily navigate.
This facility offers a number of storage options at a good value in a convenient location to the area we are considering moving to. Marie is particularly informative, professional, and upbeat in providing all the information we asked for and more.
This is a great facility. It's really clean and it's organized well. I've been really happy with their customer service. Highly recommend.
Clean and pleasant facility, much nicer than others we checked out. Was impressed by professional and courteous service from Marie. Thanks a bunch!
Great customer service and Marie was very helpful! I also loved how organized everything was!
Very helpful staff, Marie behind the counter was very informative and a blessing for sure. Thanks again.
Great place for your storage needs. Very clean and convenient. Jenay was very helpful and friendly.
Jenay has made my storage rental experience a DREAM! I’m really good about doing my research, and when it comes to my belongings I’m especially picky. She was courteous, professional and handled everything electronically. Which is especially appreciated in this contactless environment.
Awesome facility!! Safe and secure and always clean. Also open until 11 pm. No complaints at all after two year’s of being there.
Jenay was so helpful and understanding with what I needed and such a friendly person as well!
Jenay was a great help with what i needed and and was very nice
The Staff was amazing they were very nice and Positive Ben was such an amazing helper 10/10 recommended.
Jenay and Ben were do great in helping us change from uncovered RV parking to covered! Been here 14 months and they are always friendly and efficient.
Very clean and great staff
Excellent customer service. Very friendly and helpful. Thanks!
I've had my storage unit for 1 month and I'm pleased. Jenay and Ben are kind and very helpful.
Jesse was phenomenal to work with. Great service
Very professional great customer service easy and fast
Easy process. Super fast and friendly very happy
I've had my things stored here for a few years now, & have never had any problems...Jenay is great to work with ! Would definitely recommend !
Best place ever. Very helpful staff. Clean roomy And totally NOT sketchy! Very safe and sound!
Great place to store items. Have used them for years!! Jenay is great to work with as well.
Great place , close to home. Thank you Jenaye
My daughter and myself have had a inside storage for quite a few years. It's always clean. And the restroom is VERY CLEAN! The staff Jenay and others, are always friendly and helpful.
Amazing staff and a great place to get things safe . Jenay
Courteous staff and fast service.
Fast and online. Got a unit rented fast
Wonder experience. Staff was knowledgeable and helpful. Transaction only took a few minutes to complete. Highly recommended.
Great service provided by the representative. She was efficient and friendly.
A wonderful experience! We worked with Chris and he was very personable and friendly! The units are clean and well kept, and the facility is safe and monitored at all times-would highly recommend.
I am beyond pleased with my customer service experience with All Storage. They offered fast, friendly service, while accommodating my needs and more. Thank you so much. Keep up the good work.
Everyone here has gone above and beyond to get us in the perfect unit for our family, we couldn’t be more appreciative. They were patient and let us take our time making our decision while our toddler ran around playing. Thanks for everything!
Was great doing business with AllStorage great friendly service
All Storage is a great place to store your stuff they've always been kind and helpful I would highly recommend them to anybody...it's just the best!
I have had several storage units in the past and they were terrible with security and didn’t care. I love All storage I have two units with them and never have to worry about security and they have awesome personnel and they take care of your stuff like it was your own. I also love that they give you a courtesy call so you don’t get charged late fees
Jenay was great and super helpful every time we’ve called in, the facility is nice and we like the climate controlled options! We’ll be keeping our unit for some time and we love how close it is to our house, and how easy it is to get ahold of someone even during this pandemic.
They were very nice and took really good care of our needs. Great Service Was Provided! Answered all of our questions and Made sure we were able to get exactly what we needed.
Jenay will take care of your storage needs professionally and in a timely manner!!
I’ve been a customer for a few years now- but recently downsized units. Jenay was extremely helpful and Made it a painless process. Anytime I have called the office- the entire team is great.
I talked with Jenay when I lease this place and she was very kind. She is great supporter. I would like to recommend this place. Here is very clean and quite.
Great price and most importantly working with customers and their needs. Happy customer... I am just really happy with the customer service experience. . Am pleased I didn't lose or had empty the unit.... Instead they were just the #1 company when it comes to storage. Thank you Trinity/Garland for all your help.... If awards are giving out, this branch should have a 10 Gold Star Award for best customer service.
Highly recommend for anyone that needs some extra storage space. Staff is great, especially Jenay!
Jenay has been a great person to work with!!!
Clean facility. Friendly staff. Jenay isvis helpful.
All Storage Trinity really impressed my wife and i, The way Jenay helped us find the perfect size storage, she is very knowledgeable .The storage was very clean , no bugs and dry. I liked that the ceiling was high enough that we were able to stack our belongings,the security system is very assuring and give us piece of mind that our thing are secure . This is the first time we rent a storage and we are very pleased with our choice.
Had a great experience Janey helped me out made it very easy to rent my unit over the phone ...
I absolutely love this place for storing my belongings. The office staff are always very friendly and helpful. Jenay will take care of all of your storage needs in absolutely no time and make sure you get the best possible deal.
Love storing with All Storage. Jenay and team keep a beautiful secure facility! Top notch and couldn’t be happier!
Janay was absolutely wonderful and helped find me and my wife find a unit within 20 minutes! Thanks.
Great personnel clean spacious more value for the money. Very courteous personnel. Great hours for opening and closing.
Very pleasant experience, Karen the district manager helped us set up temporary vehicle storage while we went through a home sale. The entire experience was perfect and flawless as well as easy! This was a tremendous load taken off our shoulders. Finally I definitely recommend All Storage for your storage needs.
I've been very pleased with my rental and the staff is very friendly and helpful!
I've been with this location in Hurst for a few yrs they've been really good and professional they keep it very clean
Amy was very positive and helpful and answered all my questions , great place to store my stuff. I know it will be safe!
The staff are always so nice. The location is always clean. The security is top notch. Highly recommend this place.
Greg and Amy are very nice! Been storing here a long time.
Very helpful and made the process extremely comfortable easy.
Super friendly and convenient location. Got what I needed the same day!
Great front desk very professional
They always work with me to find the right solutions.
Very nice staff; helpful and friendly. Easy to get larger storage unit and transfer from smaller units with no extra cost.
Great storage facility with excellent staff! Jenay is always super helpful and always has a smile on her face!!! We had two units at the Trinity location and couldn’t be more pleased. The location is clean and units are easily accessible! Definitely recommend for your storage needs!
Great customer service from beginning to end.. above and beyond his duties assistance with signature on line☺️..he helped me with a heavy box my daughter wasn't feeling well .. pleasant respectfully , gentleman. He deserves five stars across the board..
Always nice people in the office . The place in Hurst/ Ft Worth area is well taken care of .
I love how you can go on line and sign the lease. The prices are decent and Brittany is awesome. I would recommend to a friend.
We have had a unit at this location for quite some time now and have now added an additional storage unit. We have never had an issue and don’t expect any in the future. Jenay helped us through the process, was very thorough and helpful and did this all with a smile! Go see her for your storage needs!
Jenae and Karen takes good care of me.Always have a smile on their faces.Property stays clean.Ive had my unit for 2 years now with zero problems..Thanks ladies..
All the workers all all cool and good people
Easy set up with this friendly and helpful staff. Thanks Jenay !!
The staff is awesome and Karen and Kanika okay I really appreciate them I thought I locked my unit and it was open and nothing was missing I really do appreciate the services that I'm I'm getting thank you
I was extremely pleased with the way Steven handled my registration for a storage area, and how politely he shared the information with me. He showed me the unit and helped me pick out a lock, giving me full instructions on how to utilize the facility. Facility is very clean and easy to access but not so easy as to worry about my items stored there. Thank you All Storage!
The employees here have been extremely helpful! I will definitely be using again, and highly recommend!
Helpful & friendly staff!
Very happy with everyone .
Awesome employees. Clean facility.
The people in the office are always helpful and answer any questions you have. They work with you when you give late notice of move out. The place has always been clean when I go in and the units are always cool.
Staff was very curtious made the process very easy to go through johnnie and Stephanie were great Thanks for an easy process
The BEST Storage in Fort Worth! Ask for Jon, He returned my calls. Total professional attitude. If I need future storage needs, this is the only place I will use. Indoor unloading is a game changer!
Chasity made it so convenient to set up my storage unit. After I reserved my unit online she contacted me right away and I was able to complete the lease over the phone without having to take the time to go in person. She explained everything and was so helpful. I recommend using this storage facility.
Danielle is the greatest! She was very kind to answer all my questions. She also showed me the differences in spaces and helped me be effective in my storage needs desicion.
Chasity was very helpful, Kanika was as well. I reserved my unit online and went in to pay they both were very informative and explained the units and sizes to me.
Sara, did an excellent job helping me to figure out what I needed. I already have one and needed another smaller she set me up on the same isle..how cool is that?!... Thank you Sara
I’ve been with All Storage for a year and half and the customer service is always great. The hours of operation and available times to access your unit is better than most storage places. The climate control units are clean and easy to access with two giant freight elevators along with cart Dolly’s that make it so much easier to move furniture and other heavy items up and down the freight elevators. I highly recommend this place.
Very responsive and easy to work with.
Danielle is so professional and efficient. I really enjoyed her service and professionalism. The property is very clean well kept.
Greg checked us in and was very helpful in finding the correct storage size we needed!!! Very efficient and the storage space is very organized and clean. Move in was so easy!
Easy check in and very clean facility.
Very friendly staff! Clean storage units. Will use again. Good prices. Highly recommend.
I was here helping a friend move in. When I was there, it was around 9pm. And I didn't get a chance to interact with people. I could tell that this business is popular because all of the auto stalls were filled! The property was well kept and the foilage was in great shape and watered. I would recommend ALL STORAGE to all of my friends and family.
The folks here are absolutely fantastic! The rates are very reasonable and the staff couldn’t have been more helpful! I reserved my unit on the Saturday afternoon before Easter and was never rushed about anything. In fact, the ladies offered to unlock my rental unit and even place a lock inside for me since I couldn’t arrive before they closed. I had gone in several months previously for information and they even remembered who I was! How awesome is that?! I’m trying very hard to get over there during regular office hours so I can thank them personally!
Danielle Was very well informed, courtyest and welcoming.
Super quick and easy to rent a unit and very friendly helpful staff!
Very nice customer service, reasonable price, very clean property , nice hours. I would tell everyone who is in need of storage place you can sure your self that ypu will get what you need here.
This is the best customer friendliest storage unit place ever, I've been to several in the past, but by far they exceed all my expectations :) they call to let you know if theres anything wrong and they will work with you :) I am so glad i found them :)
Pleasant and knowledge staff
Danielle was great and very helpful
Kanika the manager was very helpful and great, tks
Very helpful and very nice
Great facility, great service.
Your manager was very helpful. Everything was clean and prices competitive.
Very well run. Clean storage units. Very helpful staff. Recommended!
Ladies were very helpful and knowledgeable.
Tamika was very helpful over the phone, and the check in process was very smooth! Units are clean and secure ( I selected climate control)
Facilities as clean and as in good of condition as they were 6 years ago when I moved in. Friendly and helpful staff. No complaints, would recommend.
Great service! Main building and area where the units are in very clean condition! Great option for AAA Members as they offer a good promo!
Great customer service!! I had a wonderful experience.
Property was very clean and well kept! Staff was helpful and friendly! Shoutout to Kanika & Crystal for being the light at the end of my tunnel. Was about to break down and they made my experience quick and easy. Will definitely recommend.
The facility is clean and manager at this location is always very help.
I've been with the storage unit for tears and I've been happy and everyone is always willing to help. Not going anywhere AllStorage Is Home Away From Home.
Clean and people are nice.
Clean space and great customer service
Spacious clean and friendly staff
The customer service was amazing. Staff went above and beyond to ensure all my needs where taken care of.
This location was very clean. The customer service was amazing. Staff went above and beyond to ensure all my needs where taken care of.
Very clean storage units friendly staff very convenient location had a great experience.
Great customer service shout out to Kanika for going above and beyond to assist me will recommend to all family and friends!!!!!
Awesome staff, and nice facility !!!
Wow -- All Storage in Hurst is awesome! We rented 4 large units there over the past year and they were SO accommodating to our special needs. The staff is very easy to work with, friendly and seem to want to help in any way they can. Our business is such that we need to rent storage space from time to time. We've rented storage all across the country and this facility was the best by far. The pricing was under local competitor's. The facility is kept up, clean, safe, convenient and nearby to other businesses where a guy can get lunch or gasoline while he waits to unload his truck into the unit. Can't say enough good things....
Staff & management were very helpful ,Property was also very well kept & clean.
What hours are gate available
My family has used this company for 5 yrs. Very clean and Loretta ( manager) is the best. Feels like family and ready to help in any way. Highly recommend.
Ok but hard to call at timesand they change on line alot.
It is great to have this great business in our neck of the woods and keeping our dollars local. Very nice facilities, secure gates, valued pricing, and top-notch customer service. We trust Loretta and AllStorage that our property will be secure and safe at the Hurst store. Highly recommend.
Renewing my storage met Loretta for the first time she assisted me and I was very pleased this is my second year here at all storage at Trinity location it is a very pleasant place to store my items.
I am locked in and need to get out
Rosie and Loretta provided excellent customer service. Thank you ladies !
Nice facility...secure...friendly staff.
Loretta was great helping me find the right size unit, for a great price! Thank you!!!! Lauren Ramsey
Loved the cleanliness of the property and the friendly employees! I felt confidant that my vehicle would be safe. Thanks again for all the help on such a short notice!
Love this facility! Karen is always so helpful and gives the best customer service. The property is clean and well-maintained. I would definitely recommend this place!