Public Storage Self-Storage Units at 5623 Rufe Snow Drive, No Richland Hills, TX

Nicole the manager is fabulous! I’ve been a loyal customer since 2012 & I couldn’t have asked for a better or safer place to have my life’s possessions! Thank you Nicole & I sincerely mean that!

Nicole is the best.

Was a great experience thanks to Morri who was very nice and easy to work with from the first phone call. Clean facility and big storage space. Recommend it…

Hands down the Best storage place to do business with! Ms. Nicole went over and Beyond for us! Thank you for your Top Tier customer service 👏

Friendly staff

Nicole is amazing! Customer Service from her is awesome! She has helped so much with my parents and myself. She’s been like a family member to us many years at Public Storage! Thanks so much Nicole! This is further from my home but the service keeps me here!

This place is great. Nicole rocks!

Had a wonderful experience getting a unit to downsize into from our families unit. Jaden was awesome and answered all questions, gave us lots of options for what we wanted.

The Rufe Snow location is awesome. I did not write down her name (regretfully) - but the manager (female) that helped me get signed up was ABSOLUTELY AWESOME. She took her time, explaining everything. The units are well maintained and just an all around great experience… and you can’t say that about many “service” experiences nowadays!! HIGHLY RECOMMEND the N Richland Hills, TX location on Rufe Snow!!

Very friendly and professional

Do not purchase a Public Storage lock if you lease a unit at this location & plan to utilize their '30 Day Refund Policy'. They will not accept used locks back. The 'policy' essentially extends to their front door & once you take possession, that's it! To get the refund you would have to buy their lock, LEAVE IT IN THE STOREFRONT, go buy your own & bring it in to have the refund processed. If you have previously leased a Public Storage unit & find your old lock & keys within the allotted 30 days YOU WILL NOT GET A REFUND!! Even if the representative says you will be able to. THE LOCK I WAS PROVIDED WAS NOT NEW IN AN UNOPENED PACKAGE! Three weeks at this location & the DAY AFTER I finished filling my unit with furniture & belongings for a 2 bedroom apartment, I'm making plans to take my business elsewhere before the next billing cycle.

Nicole was awesome! Went in not knowing exactly what I needed and she helped by showing me 2 units she thought would work. She was super helpful and made everything super easy!

Nichole was awsome. Helped me save $$ moving into a smaller storage unit!!

Had an issue after getting a unit online. Went in and talked to Nicole and Cassandra and they were able to fix it right away with no issues!

I would like to say that my experience with Public Storage on Rufe Snow has been amazing. Special thanks to Nicole, she is amazing. Always smiling and treating each customer with kindness and respect. She does her job well and explains things in detail so that you are fully aware of how things are going to be. You don't leave wondering about things like other places. Her crew is also good people. Thank you Nicole for just being you.

She was very good

They were very informative and attentive and super friendly.

I’ve used the Public Storage in Southlake; as well as shopping around for 3 other storages fairly close by. This one is by far the cleanest I’ve seen. I rent a climate controlled unit and usually storage spaces have that “smell.” This one doesn’t. It smells clean. I’ve used this storage for about 9 months and every time I’ve come, it’s clean, nothing is out of place, and customer service is unparalleled. I could get storage anywhere, but I come here because with Nicole, I know I’m going to see a friendly face, smile, and a positive attitude! She has a high standard with how things are run and goes above and beyond keeping the property running smoothly and efficiently!

Nicole impressed me so much that I had to write a long review to give it justice. In short, this site has everything you want in a self storage facility with reasonable pricing. So look no further! 1. Customer service is 5 stars! Nicole is super knowledgeable and a total angel. She's in a class of her own. I'm only highlighting a few of the several reasons why I think she's awesome. Without my asking, she noticed that I didn't get a proper refund when I canceled my unit at a different Public Storage location (where I had an unpleasant experience). Even though the unpleasant experience at the other site wasn't her fault, she was so compassionate and generously took her time to show me around to alleviate any fears I now had about renting a unit. I enjoyed the tour so much that I lost track of time and didn't realize it was 30 minutes past closing time! She did not say a word and kept going. This shows how much she sacrifices herself to please customers. Public Storage struck gold by hiring her. She has the Midas touch and any business that hires her will definitely bring in a lot of happy customers! Even fact, I overheard the lady before me call her an angel too! This speaks volumes about her integrity and selfless service to every customer. 2. It's CLEAN. The campus, floors, and storage units are all very clean! 3. It's WEATHER PROOF. The climate control works and protects your belongings from extreme heat and cold. It also keeps the storage units looking like new. The metal parts are not rusted like other sites that don't have climate control. The roofs and walls are well maintained and intact. 4. It's FAST to unload things. There are plenty of areas for you to park closest to your storage unit. Each building has two entrances and two elevators at opposite ends so you can get to your things faster. 5. It's SAFE. It's a nice, bustling neighborhood. This is a gated facility with security cameras at key entrance points. The elevators only provide access to the 2nd and 3rd floors if you own a storage unit there. That prevents random people from entering (and is a perk for those who are on the 2nd and 3rd floors.) 6. It's CONVENIENT. The Public Storage smartphone app is ultra convenient. It's easy to sign up and manage your account. Plus, you can open the gate and gain elevator floor access straight from the app too. 7. The storage unit door (and the sliding hasp for locks) are easy to open. They just glide right open. 8. Last but not least, it's BUG-free. I didn't see tiny critters (smaller than ants) that I saw at the other site. This place is simply immaculate.

What a great staff! They're thorough and incredibly helpful. They run a tight ship and adhere to the rules for safety and made us feel comfortable storing our things there. I highly recommend this location to anyone who needs a storage unit!!!

Nicole and kayla are thre best and security us amazing!!

Nicole is absolutely amazing!!!❤️❤️❤️😃

Wild how they randomly upped the rates when the last several times I’ve been to my unit neither of the entry gates were working properly

Everything was wonderful

Super girl

We have used several (6+) Public Storage facilities and several other storage facilities for the past several years and I can easily say that Nicole runs this facility better than any other I've seen. The property is clean, secure, and easily accessible. Furthermore, Nicole's service is above and beyond. I had reserved a 10x20 unit on the ground floor because I wanted it to be quick and easy to get to. Nicole had the unit I reserved ready to go when I arrived, but also thought outside the box and showed me a similar sized unit with a slightly different layout right next to the door to see if I wanted it. The fact that she recognized what was important to me and went out of her way to offer me a better option (for the same price) blew my mind. You just don't see many property managers trying to understand the needs of their customers like Nicole anymore. Anyway, all that to say I was thrilled and very impressed with her and we will only be using this property moving forward. Thanks, Nicole!

Heaven was Heavenly and most helpful in fixing my storage issues.

Great customer service. They gave me the online price and a free lock.

Very helpful. Nicole explained everything completely and answered every question I had.

The elevator is not working so I tried the stairwell but the exit doors are locked.

Ok place to store stuff. Prices just keep going up !!

Front desk was extremely helpful

She's was very helpful

Wonderful and easy experience with this location. Nicole made all the difference, very accommodating and customer service out of this world . Highly recommend

Staff is excellent. But they raise the rent every 2 months. It's a month to month rental

This Public Storage location is fantastic! Nicole was very helpful on multiple occasions when we had a storage unit there! She was always willing to help and I trusted that she knew the answers to my questions. The next time I have need of storage unit, this location will be my go to first option!

Nicole was great ! Excellent customer service

Not very friendly staff. Didn't seem to care to rent storage.

The place is good and clean, I like it, but if you pay for the month, you better stay to the end, because you won't get money back for leaving before, sorry that's they rules 😔😔😔

David gave me 5 star service and was very helpful and prompt!

Horrible customer service and facilities. They raise your rent 50% every six months. Very dirty and the gates and elevators are constantly out of service. Poorly managed at not just the local level but also Corporate level, they don’t return phone calls and never answer the phone...

Nicole was the best! Very helpful

Nicole was so helpful and went out of her way to make sure I had the unit I needed. I really appreciate her great customer service and thoughtfulness. Breanna was really nice as well!

Nicole was awesome and Brianna was super helpful as well, great customer service and friendly smiles. If she hasn't been promoted, she needs on ASAP

Staff is great. Rent increases regularly though.

Nicole was so awesome when we moved in to our storage unit! She went above and beyond and customer service was truly amazing!! We chose this location thanks to Nicole as no other facility offers your high level service and caring attitude!! We cannot thank Nicole enough and look forward to moving into our next unit soon! Thank you so much Nicole as your type of customer service is rare and we so appreciate You!!

Hey glad I chose to come here because Ms. Nicole was a great help and she made me feel like I made the best decision for not only choosing this particular location but the customer service is the best I’ve ever received. Because she explained and demonstrated everything very well.It was amazing how with the brief information I gave her, she knew exactly what I wanted and needed.She’s the Best!

Kyle and Nicole were very helpful! They handled my crazy crew very well and got us ready for the move.

We have used them for about a year now and have been very pleased. The management is always helpful and will do all that they can to accommodate your needs or request. And I can't forget to mention that they have a app that makes everything so convenient to the customer. You can pay your bill, browse for a new unit if you're interested in one and to me the best feature is that you can gain access thru the security gate with a click of a button. I love convenience!

Ms. Nicole Was the best very kind,nice and patient!!

Ms. Daisy and Ms. Nicole are absolutely SPECTACULAR! My husband and I rented a unit today from Ms. Daisy (in training) and Ms. Nicole (property manager). These lovely ladies were completely understanding and accommodating when it came to light that a unit on the 3rd floor would make me uncomfortable due to a phobia of elevators. Without hesitation they moved me, no questions asked! They are very knowledgeable about their inventory, property layout, and perfectly personable. Need a unit? Ask for Ms.Daisy!

Great to work with very proficient staff and clean space

Nicole is the greatest ever always works with you in mind. Love you girl

Great staff and very helpful and friendly. Enjoyed the experience

Convenient location great prices cool staff

Outstanding service provided by Nicole..

Nicole is alway helpful, when I need assistance with storage. This great place for storage needs.

Nice staff and good prices

I have received A+ service for the past few month from a young lady by the name of Nicole, this young lady has gone above and beyond to create a wonderful experience at Public Storage, She is kind, Very polite and attentive to customers I have observed her a few times interacting with customers and I received that same great service that she was giving to them Nicole is a asset to your company and I will recommend anybody to that Public Storage thank you so much for having her.

Great place. Clean!! Friendly staff.

Barbra was very friendly and helpful in setting up my new account with y’all

Jared was so helping today gave us several options to choose from which gave us the best price and walked out the door today with a unit on the first floor and a great monthly price!! Def go to see Jared on rufe snow.

barbara great jobs

Good place, and good service my only eyes popping thing is that the price only goes up every year. Like clock work. I may need to move my stuff when it reaches my unaffordability line. Soon the way it's going. But that is just my financial situation, if that is not too much of a issue to u, come on right in... It is a great and secure place.

Needs help with their customer service

Nicole was fantastic and made the contract process VERY easy. She is helpful, knowledgeable, and extremely friendly.

Office people rude and unfriendly price keeps going up you would do better using another facility

Nicole helped me out, and is an amazing lady.

Nicole from Public Storage was absolutely Delightful , on Rufe Snow at 29156 in North Richland Hills, Tx 76180

Nicole was very accommodating and friendly. I was very pleased with her service and I would recommend the storage facility do anyone looking for a placeT to store their belongings.

Manager Nicole was awesome

Nicole was very welcoming, and carried interesting conversation while finding me the best deal to save me money on my unit. She even set me up with no payment next month. Thank you Nicole!

Its fine only bc Ive been there so long that mine is the cheapest for the size.

Nicole is amazing. She knows her stuff. She made me feel so comfortable and at ease with the whole process. Great personality.

Nicole and Barbara are the best!! Facility is clean! Service is excellent!!!

Great staff! Vicky at the front desk was awesome, worked with us on short notice to get a locksmith to get into our storage unit, which we had lost the key for. She even stayed a bit after closing to get us a new lock! Would recommend.

Friendly staff, clean and secure! The new lights in the hall really help. Keep up the great work Nicole!

They're quick, courteous, friendly, and easy to work with. The facility is clean and secure. I can rest assured that my things are in a great place.

Nicole was amazing, I got there literally 10 minutes before they closed and still got amazing customer service, other places wouldn't even have dealt with me

I needed to store all the stuff from my grandparents house for a couple months. I originally chose this location due to its proximity to the location the stuff will eventually be moved to and they had good reviews. I was not disappointed, Nicole has a sweet and friendly positive attitude that made this a lovely hassle free experience. The facility is clean and well lit, and it seems like they run a lot of specials so it’s easy to get a good deal. Would definitely recommend to anyone looking to for a storage unit in the 76180 area

Friendly and helpful. Thank you!!

This is a great place! I have kept my things in storage here for 3 years and never had any problems.

Zoey in the office is always very pleasant and helpful, always know will be well cared for when she is in office. She is a great asset to your company and a very good at her job.

I cannot say enough about Zoe. She is so very friendly and customer oriented. She made a transaction I was dreading seamless. Thank you for all you do for the customers.

Property maintenance is lax. The front gate is frequently non functional. The elevator's going up to where my unit is located are both out of order so I can't even access my storage unit. Also, the website says access hours are 6 a.m. to 9 p.m. but that's false. I tried to go in between 6 and 7 a.m. and the outer doors were locked.

Always a friendly staff and clean buildings. Would always choose public storage over uhaul any day

Barbara went above and beyond to help me find The perfect storage unit ! I felt very special and well taken care of thank you . The units were very clean and well kept as well

Funny and great service. Very pleasant experience. I wld definitely recommend them to. First class all the way

Went in to inquire about needing unit and Nicole and Barbara Where very helpful in helping me find the right size unit that will fit my needs I will be needing a space by the end of February.

Was very pleased in the staff - Barbara and Nicole were very helpful and a Nice!!!! They both helped me look into the right size unit I would need for storage....

No complaints.

Vickie, Vickie, Vickie I just can't get enough of her professional, with just a touch of humanity, representation of an efficiently operated Public Storage that implements CoVid-19 cautionary protecals. Month Six anniversary is approaching and want Vickie + team to know they are appreciated for their continued support and safe keeping of my items deemed installment worthy. Outgoing communication is outstanding! Hope to inspire renewed lighting as the thoroughfares darken multiple hours before closing. (LED's would be an efficient replacement/upgrade or possibly install motion sensors to allow illumination benefits on a case by case basis to save electricity not currently used?) ***Stress the importance that unit convenience post dusk is dependent on Headlamp, Flashlight, or alternative Lumen sources' darkness repelling ability one provides. New app seems promising. Anticipate the prospect of staying in vehicle during entrance verification due to Bluetooth. 5x5 - First property introduction spoke with Johnathan who wore a smile during our interaction, however, a faux disease shield prevented confirmation. Overall pleasant experience, facility cleanliness top notch, online reservation streamlined processes while incurring savings, do advise one bring a formidable lock.

Nicole was absolutely amazing ! Went above and beyond to take care of an issue I had and ensured that I was a satisfied customer at the end of the day. They truly care about their clients at this location. Especially Nicole. She needs to be given a raise !!

Perfect service

Amazing experience!

Barbara, Nicole, & Zoe are fabulous!

Nicole and Zoe are so nice and helpful! New girl Barbara was really nice too

Nicole and Zoe are very professional and they have amazing boxes. Plan on doing business here for awhile.

From the moment I walked in, I felt welcomed. Nicole provided a warm and light atmosphere that assured me I had made the right choice for my storage needs. I highly recommend this place to anyone looking for a clean place to store your stuff. 5 stars isn’t enough!

Zoe was so helpful and knowledgeable about the size comparisons for units. Very patient and friendly even when I acted stupid! Or was it an act? Either way it was on overall pleasant experience. Would recommend.

Nicole was so warm and welcoming. I would recommend public storage to everyone!

Very personable. Nicole explained what I needed perfectly. Im glad she was here today.

Nicole is the best. Took care of my needs in a timely and professional manner . Been here 5 years.

I have received nothing but great service from Nicole and Zoe since I started renting my unit. I rented a unit a few years ago as well. I have always had a great customer experience from this location.

Always receive great service from Nicole and her team of professionals.

Helpful and nice help!

My experience was excellent... Nicole is actually very outstanding and knows her position and the company's commitment to helping its customers with too quality service. I've had the pleasure of her professionalism on more than one occasion and she's been more than helpful and accommodating on every occasion...smart gal and sharp as a whip ..funny and very engaging in her ways with customers...I'm serious..I always enjoy my time with business with her..deffinatley a valuable employee .. Thanks Nicole for your outstanding customer service... Yours truly.. Keith M Hein

Awesome experience wonderful girls thank you so much will be back

Nicole is the best in customer service. Really the best

Nicole was the bestttttttt!! Great experience!!

Nicole is Amazing!!!

Awesome place ! Recommend to all who need storage .The staff is very kind & helpful esp. Nicole she went above & beyond to make sure I got what I needed & wanted .All right on time! Good job! Thanks a Mill! ! Appreciate u all!

I retained a unit here for 4 years and this facility was always well maintained and security was excellent. The on-site Manager, Nichole was very professional and truly helpful at all times. Her work ethics were above expectations and therefore allowed me to feel confident my property was always secure. I have also used this facility in the past and personnel have always been helpful and pleasant. I would definitely recommend to others and would use this facility again if the need arises.

Zoe and Jorge customer service were magnificent!!

Goood serves

No assistance or leeway whatsoever during the peak of Covid pandemic. I was blessed to still have a job during this mess but due to Covid my pay dates changed suddenly, I now get paid on the 15th. I explained both to the office and corporate customer service that I can continue to pay as normal every month but I would need assistance so I’m not charged crazy late fees. They provided none! On top of having to pay an additional $168/mo in late fees during this time, even when my account is made current, the location manager placed a lock on my storage so I couldn’t access it even when my account was in good status. I was told that in order to remove it, I have to physically go there and purchase a new lock to put on. I am beyond frustrated. At this point, as soon as I’m able to get into my own storage which I’m overpaying for, I’ll be moving to a different storage company!

The front office staff, especially Nicole, are fantastic, been with Public Storage for couple of years and recently had to change unit. Nicole was awesome it helping us locate a smaller unit with a great price. She provided exceptional customer service, and she is the reason we stayed with Public Storage on Rufe Snow.

Not helpful

Great customer service

Nicole and Shannon are Stellar Rockstars and the best in the world!!

Very friendly and knowledgable. Cant wait to meet nicole

Excellent service. Nicole and Zoë are awesome. Had everything I needed for my move

Zoë was a great help. And Nicole had top notch customer service!

Nicole has been nothing but amazing in helping me get my first ever unit, letting me know about all the quirks about having a unit and even went as far to make sure i wasn’t confused about anything and answered all my silly questions, thank you Nicole you’re amazing!!

Great they were very helpful

Nicole and Zoe are wonderful. I love this location for the great customer service. I don't feel like a customer I feel like family.

Very friendly and helpful staff

Well after being locked in the stairwell Nicole was amazing helping me with everything I needed keeping me cheerful and always having a smile on her face

Friendly service

Shannon,Nicole and Zoe are always there to help me quickly and kindly. They are patient with this cranky old man,and make my day a little brighter when I have to deal with the constant moving of stuff in/out my storage. Use auto-pay and make everyone's life easier!

Nicole and Zoë are the best! Great service and always helpful. They helped me save money and laugh throughout the entire process.

Zoe was awesome!

Nicole and Shannon are awesome with a capital A! We were able to get the first month for a dollar plus fees and they even stayed late to help us! You go PS!

Nicole and Shannon were amazing !!! They stayed late to help us out during an emergency . Great energy and amazing personalities!!!

Zoe was so fantastic!!! I transferred units and she made the process super smooth. Very much recommend this place.

I was assisted by Anthony and Nicole who were very polite and professional and stayed past closing to complete my registration.

Nicole was very helpful & professional.

Nicole is the bees knees!! Zoe was super cool and helpful as well!! Definitely would recommend this place to others!

Excellent service and prices! Jorge is the man!!

Zoe and Anthony provided me with excellent customer service. Quick and easy. Wouldn’t go anywhere else for my storage needs! Thank you Zoe and Anthony!

Nicole is awesome. Very friendly and knows her business. Clean units.

Zoe was very helpful and has a great customer service attitude! Great place to rent your unit!!

I went in to make a payment for a friend and had a question about transferring to this location because it's closer, Zoe, Nicole, and Anthony were very helpful with the details and gave me a lot of information even though I may not be renting there for another couple of months. They were so eager to know I'd be renting there lol Gave me a family feel. I'd rent there just because of the staff! 💯💯

Terrible, they raised the rent twice in a year and never have carts available, they always gripe about the elevator use and they keep bathrooms locked so you have to o go get a key to use them.

I was denied access to my 2 units today after paying public storage almost $600. Please dont rent at this location.

I had I situation where could’ve easily been worked out. They did comp me one month but yeah if you only knew the regional managers attitude toward me. I’ve never experienced anything like it in my life. Two months after I had been with Them, went from 189 and that to 225 a month roughly. He actually told me to move out, just long story short. 100% I am not the type to even put a review on something. But this situation was wow. Regional managers name is Justin. Loved Zoe. Super sweet very, understanding where I was coming from. I was just trying to make sense out of the situation and he literally had no compassion whatsoever it was like I was another number. Never said I’m so sorry for your Situation, how can I make it better. Nothing he could care less about any of it. I’m sure he’ll have a different story but yet you I kid you not. I’ve never thought a regional manager would talk to the client or customer that way.

To my horror, I've stored things like hangers in a 5×5 storage since 2013! My grandmother passed away and now I actually need to store something of value that I don't want to put in my garage. So, I contacted my half a decade old, collecting dust storage facility to get some help on getting a bigger storage and finding out how to get the lock cut off because who carries around keys anymore? Not this girl. I have no idea where an obviously important key saying "Public Storage" went. I must have tossed it or hid it from myself. Nicole was AMAZING. Who knew I'd be blown away by the manager of a Public Storage on a November Friday afternoon?? She's extremely competent, kind, made things extremely easy, SAVED ME MONEY and found modern solutions for my ridiculous modern problems. I couldn't remember what all was in my storage because it's been 6 years and I've slept since then. No problem for Nicole! She grabbed a ladder, schlepped it across the entire building and told me to climb up and look in! Then she handed me my phone and said "take a picture, it will help later". Mind blown. It DID help later!! This woman is a wizard or something! As she was helping me with my transfer and buying a new lock since I cannot keep up with keys (I keep up with FOBs instead, I have every car FOB I've EVER owned) other people were coming in to pay with Nicole stating and I quote "oh, I rent in Dallas. I pay here with Nicole. She's the only person who makes sure I'm taken care of properly and never messes anything up." And she did take care of him! With complete kindness. This person who was severely behind, counting out his last dollars to ensure all his worldly possessions weren't lost. It was impressive. Walking around the property she knew customers names, spoke to them as if she had known them forever. This woman needs a raise and a promotion. Everyone in this company needs to act exactly as she does in this delicate position. I didn't realize how sad a storage facility could be until I saw people on the verge of losing everything or having to store their entire lives yesterday. I considered it just a place for the things I didn't want to keep in my home or garage. If I was in a sad position, Nicole is EXACTLY who I'd want to see! I would hire her in any of my offices I've ever managed and wish I could show her to potential employees. She even asked me not to leave while she double checked everything so she didn't waste my time. She was happy to admit she could have made an error! She didn't. But she checked. I'll only use this location even though I live in Dallas too! I understand why that man feels this way too!!

Wonderful service!!!!!!!!!.

Nicole saved me money was extremely friendly and I was able to get a bigger unit for the price of a smaller one!!!! So... I'm extremely satisfied!!

Hi, I love going to my shortage unit. Nicole one of your workers. she is so friendly and helpful. She has Addressed all of my concerns, she needs a raise we need more people like her in the world. Thank you.

Awesome place ! Michelle is amazing and really helped us 😁 will definitely keep our storage needs here !

Awesome team ! They really know what they're doing and make a one stop for all storage things

Came by to check the place out, Shannon and Zoe are very professional and I will be back!

Great location clean very clean facility and Nicole is definitely the cherry on top of this sundae. She provided excellent customer service with a smile that’s hard not to smile back at. Extremely knowledgeable about products and services. That same smile that your greeted with is the same smile you’ll receive while going through the process of receiving your storage. Definitely happy I came here and will most definitely refer any friends or family to rent a storage here if needed. #SQUIRREL

Jon was very clear and helpful with the tour of the facility; very easy to use.

Very clean, prices steep

Public storage 98% of the time has done right by me. There will always be some hiccups, but they will make them right. (TLDR: Some public storage lock entirely after 9 pm, no entrance or exit. Got locked in and had to call emergency services, ended up Ubering back at 6 am to get cars and uhaul truck out.)

My girlfriend has been renting there. The facility is always super clean. The people there are very understanding. And the cost is much better compared to others. 10/10 would recommend

My aunt had a storage here and she loved it!! Great people who answer all the questions and make it easy for us. Thank you!!!

This public storage is very clean, well priced, excellent security and great hours. Nicole greeted me with a smile and was very helpful along with the rest of the staff. Their goal was to make this move as easy as possible and after 3 10X20 spaces we are done. Thanks to Nicole and the staff.

I went in to reserve a unit and Jon and Nicole were very friendly and patient since I had to take my 19 month old with me. Jon showed me the unit and helped me with the check out process. While checking out Nicole happily kept my child entertained so I didn’t have to chase him around while filling everything out. Jon took the time to make sure I was getting the best possible rate for the unit I was renting and gave me a really good deal! Overall they helped me save money and I felt very valued doing business with them.

Weak security, they just allowed them to get in without a code and get things out of my storage

We were in desperate need of a storage and called public Storage on Rufe Snow in NRH. They quoted us $44. We get there and suddenly it has gone up to $84. This was for my daughter who went into do this while I waited in the truck, she sent me a text telling me how much and so I went in. It took some time and several phone calls to a “manager” to reverse the charges. I do not recommend this storage facility to anyone unless your want to get totally taken advantage of!

Nicole and Jon are very helpful. I have rented here for years and they have offered me some of the best customer service. I highly recommend this location.

Service was great! John got the exact storage I needed. Will recommend to everyone! Thanks for all the help!

Nicole is as hilarious as she is competent as a manager. Jonathan is very helpful and kind as well. Would rate 6/5 if possible.

Nicole and John are both awesome! Had me and my husband both laughing, great experience!

Zoe was very professional and helpful! Knowledgeable about the process and made everything go very smooth. Friendly, polite, and overall great customer service. Thank you Zoe for a great customer experience.

Jon assisted me very well. Very informative and answered all of my questions. I am happy to leave a 5 star review.

Nice plaxe, but the key pad to enter and exit are in the worst possible location. Forcing you to exit your car everytime you want to enter or exit the property. You also can access your property 24/7 your limited to business hours.

Had an absolutely amazing experience five stars

Zoe is AMAZING. She’s very sweet and goes the extra mile to help. She’s helps you feel comfortable and is great at recommending proper spaces for the amount of stuff you have. Thank you Zoe you made this experience a BREEZE.

John & Zoe were great. Very patient with all my questions & saved me money. Looking forward to doing business with you guys.

It could have better hours

I did not think it would be a fun or entertaining experience to rent a storage unit, but it was! I appreciate the team checking in on me frequently and making things run seamlessly. I gotta give Jon a shoutout for being very thorough and super easy to work with. Apex service!

Nicole was very prompt with getting back to me after submitting my request on rental. She definitely accommodated me when I couldn’t make it in on the exact date they are originally requested to move in. Also, John was extremely helpful explains everything from beginning to end and continue to make sure That I knew everything that I needed to know! I would definitely Recommend this place to store all your goods!

Darnasha was very helpful and knowledgeable. She was fast and was ready to help immediately. She was fun and happy. Great service!!

Darnasha was super helpful and positive during the explanation of services. She was very patient with our questions. I would highly recommend this location and staff!

Great customer service and nice size units.

Nicole and Ryan were extremely helpful. We needed more than one space, and they walked us through all of our options, to help us find the best fit.

Darnasha worked with me and helped me to assess the appropriate size unit I needed. She performed an excellent job.

I went there to renew my auto pay and talked with Zoe. She was really nice and had a really friendly attitude. And helped me to buy some packing stuff I needed. Really great place.

Great service, highly recommend asking for zoe really she helped me with finding what I was looking for.

Nicole was Super helpful and quick with getting everything set up. Quick access to the facility, safe, and clean.

Kayla was awesome and so helpful!

Price a little too high

I love having my storage here because it is so clean, climate -controlled, and is very economical! Nicole and Darnasha are great when helping me with service and supplies!

Darnasha was super sweet and very helpful

Rate is good and friendly staff. Thanks for all the help Darnasha.

I had a wonderful experience with the girls in the office.

Very helpful and understanding they lady in the office made me feel very comfortable.

Nicole an Darnasha were helpful and very professional. Great place to store! Would definitely recommend!

Although i did not rent a storage unit yet i will definitely be using this place when i move. I went in today to check it out and the prices are very competitive. The lady working there named nancy was very kind and helped me figure out which unit would be best.

This place is wonderful the girls in the office really care for your needs.

Nicole, Darnasha, and Zoë are very helpful! I would recommend this location, I have rented here 3 times now! Wonderful staff and customer service.

Ladies in the office are wonderful!

The staff here was super friendly and knowledgable. Getting a storage unit was easy and quick process. Highly recommend.

We got our unit on Saturday and moved in on Sunday. The ladies at the front desk were personable and were able to take care of us in a timely manner.

Not bad the things I don't like is not very well lite up at night no security cameras and they continue raise the rates continuously my rate now is 125$$ a month it use to be 100$ I'm not a happy camper

This is a Horrible Place to Store your Stuff. Run from this place. They do not have the Curt or Carrier for your heavy boxes or heavy materials to carry on to the storage room Off hours. They did not disclose this information when i was signing their paperwork. As a result, I couldn’t move my stuff to the storage room because of my work 9-5. When I couldn’t store my materials; I had to cancel my billing charge. However, they ripped me off by charging $40 administrative fee ??. It doesn’t make sense when you didn’t move in to the storage facility; they will make money on you by charging admin fee. What a Shameful conduct. The owner should be held responsible for this.

AVOID Horrible employees and service and accommodations with hidden charges. AVOID

Keep raising rates

Nicole was amazing very nice helped me save a lot of money found me a unit that was perfect for what I have

Nicole save this so much money and she went out of her way she is awesome that's great

Nicole and the "Public Storage" family were outstanding! We rented a storage unit a little over 2 weeks ago and their service was absolutely "stellar". As much as we hate moving, Nicole was more than helpful; she made the experience delightful. The girl was amazing from start to finish. Kudos for the customer service at this location!

Nicole was super helpful today when we needed it! Her help was really appreciated!

Do they have 24 hr access here

Consistantly polite and helpful. Great experience. Rented one 10x30 and one 5x10.

Andria was amazing and gave me 110% when it came to customer service!

Andriav& Nicole were awesome! If you need storage I suggest you go see them.

Great service Andria was a great help . Very funny, made the experience a whole lot of fun!!!

Good storage facility but hate the fact that they raise the rates on you multiple times on your lease.

Great support from Anfre and Nicole

Andre and Nicole

Great manager nice personality Nicole

andre- super attitude and very professional.

People nice. Prices keep going up.

Nicole and Andre went out of their way to provide excellent customer service for me when i really needed it! Thank you so much. Great location and the staff is very helpful! Highly recommended!!

Nicole is wonderful. Provided amazing service, thank you very much!

Nicole was fantastically hilarious. Plus great service, and a good facility.

Nicole did a great job helping us

Whitney, Nicole and Andre are so helpful! They made my storage experience amazing. I recommend this location to anyone needing storage.

If I could give Nicole more than 5 stars I would. She is awesome and saved me some cash!!!!!

Have to say one of the best experiences I have had renting a storage space. Whitney answered all my questions quickly and so kindly. I was a bit nervous about leaving my sentimental items in a random place but Whitney made me feel so comfortable about the whole situation and Nicole was right behind her backing her the whole way to make sure I got a great deal. I would definitely have to recommend if you are storing any personal or sentimental belongings like I did to take it to this location and talk to Whitney and let them do their thing. Also recommend you use their locks so you don't have to worry about anything getting broken into worse case scenario. They were much safer than what I brought. Thanks Whitney, and you too Nicole!

Whitney at the front was terrific in helping me find a solution for my needs.

I called in to ask some questions and Whitney was extremely helpful. Definitely feel comfortable with giving my business to this location after that interaction.

Can you rent a unit for a week only? Or is it month to month?

Poor customer service!

Security at the gates are poor. The gates allow for tailgaters. Tailgaters are a security breech!

Nice and clean!

This place has fantastic customer service. Nicole is so nice and saved me a lot of $$.

Just experience the best customer service at Public Storage today. The manager (NICOLE) made finding the perfect storage unit for me to rent, a breeze! She was very friendly and informative! I will definitely recommend this Public Storage to everyone!!!

Thanks Tina, you are awesome!!!

My grandmother stores here and the staff is very helpful when I bring her in and Andre always helps her if she needs anything

Nicole was helpful.

Great experience setting up rental of new unit. I received a call from Nicole, the manager, after booking a reservation confirming that he would be coming in to look over the unit and finish the rental. When I was running late I received a call from David to make sure I was going to be able to make it in. Once I got there the service was exceptional. David showed me around the property with explaining all safety measures taken and walking me step by step. Overall, so far, I highly recommend this place! Friendly service, extremely clean interior of units and office, safety and security taken as a priority.

Lillian was very helpful.

Lillian was great! She handled all our issues very professionally. Would recommend this place to all.

Great location ease of access, friendly staff. Reasonable prices. Just love this place, i am going now on my third time using them.

Tina at the front desk is an angel. So sweet and caring.

Poor service. Poor management! They do not treat customers fairly. The district manager is a robot.

5his place is a mess the doors would not open, and all three of the elervators where not working. If u there after 5 or 6 there is never anyone up front. They lock the carts up so no one's there you just want be getting a cart to help u. The management sucks, but they are quick to locking u out if u don't pay in the 1st. Never again will I go there I would rather sale all my stuff than to use another public storage place like this

DeShawn... Quick, knowledgeable and tech savvy. Very good and was very helpful. He's all over it. Got me taken care of and 3 other customers at the same time. Thank you!

Deshawn was great. He is very professional. Helped set us up. Showed us around the facility. He was very patient in accomating our needs. I would hire him on my team any day!

I made a reservation for a summer special price, with a confirmation email. Went Into facility today (made the reservation Thursday afternoon and it is Friday) and was told the price was different. The Regional Manager was in and said the prices change daily and that's what they were for today (less than 24 hours after reservation and confirmation). Called main number and was offered a new location (still priced higher). Very disappointed that they were unwilling to honor the email price confirmation that was sent to me after I made the reservation. Lillian was very nice but the man who said he is a regional manager had a take it or leave it attitude. Said there was nothing he could do as the reservation person should have told me they could change the prices every day. I cancelled my reservation and left. Very poor customer service on his part!

very helpful. lillian was kind.

Much bigger place than I thought. The units are kept at a good temperature. The staff was helpful and military friendly. Thanks Lillian and Nancy.

Tina was perfect help for me and great customer service

Awesome service, showed me all the units I wanted to see and gave good advice of what fits.

Service here as been great since I’ve moved to this location thanks to Lillian..any problem I’ve had she has been there to help proficiently!

Andre has excellent customer service. I would recommend this location to anyone. Thank you!

Lillian was absolutely excellent with her customer service and willing to help in anyway she could. Anytime I come to Public Storage the service and customer service is excellent. Thumbs Up!

I was pleased with my customer representative Lillian. She was overwhelmed with online cancelled reservations and walk in customers. She was very professional and pleasant through the caos. The storage unit is clean and affordable. I am pleased with this place and staff.

Friendly and helpful

Lillian was a super nice woman, very quick, straight to the point.

Lillian was very helpful and explained things thoroughly in a orderly fashioned. She was patient and did a good job with showing us where to go and what to do.

Lillian and DeShawn were Awesome!!! They went over and beyond for me. They were so helpful especially because I had the wrong key to my storage. Thanks guys have a great weekend. You need professional people like them.

Lillian helped me with a problem that I had and was so helpful. I definitely recommend this storage facility. Everyone that has been behind the counter has been really nice, cheerful and helpful whenever I've encountered them.

Very pleased!! Lillian was just a wonderful person she helped me out with all my needs, very understanding person! Thank you so much 🤗

Great place with a warm welcome right when you enter. Lillian, the property manager, gave us a tour of the property and showed my wife and I the different sizes to compare. My wife made an appointment over the phone with Ryan. Both of the staff are professional and knowledgeable. We ended up getting the 10x15! Thank you, Lillian and Ryan.

I came in as a walk-in and I was very pleased of how Lillian and Deshawn help me with my storage needs. Thanks a lot!!!

After only 6 months they raised my rate over 11%. I called customer service and they basically said too bad, they can raise rates to whatever they want. Be careful, the rate you start with won't be the rate for very long. They think you won't go to the trouble to move your stuff once it's there, so they take advantage of you. Well, one year later they have raised my rates again. The rent went from $125 to $158 in only 18 months. I will be moving my stuff the next chance I get. Very disappointed. Update March 2018: Well they are up to their old tricks. I've had my unit about 3.5 years and my rate has gone from $125 to $166. That's a $41 increase which is a 33% increase. What else in your life goes up 10% a year, especially given the low inflation we've had for many years now. This most recent increase is about 11% ($150 to $166). BEWARE: They will raise rates mercilessly every chance they get.

This place is nice and clean, service was great, Andre was very informative, his customer service is superb.

I started using this facility in 2016 after using the labor day promotion. Ever since then, i never had any issues with the facility or staff. It is a very clean and secure facility. Never had any issues with water or flooding after the crazy rain we habe had. Id also like to thank Lillian and Andre for being awesome staff members and taking time out their day to be friendly/helpful with me and the other people that were in at the time.

Tina earned 5 stars from me, get that girl a raise

I would highly recommend this facility. Lillian is so helpful and sweet and she goes above and beyond to make sure everything runs smooth for your move. Tina was also very sweet. Excellent customer service. Very clean and safe feeling facility.

Tina was amazing!!! So nice, friendly and knowledgable. The unit was spotless and everything was functional. Absolutely no issues.

Lillian was very helpfull. Ask for her if you can.

Property Manager Ms. Lillian went ABOVE and BEYOND to assist me and make sure that my storage experience was AWESOME! Thanks and would definitely recommend this location for a guaranteed PERFECT experience!

Tina and Lillian are awesome and very friendly as well as helpful ... Great experience

Working with Lillian and Andre was a pleasure - they made it simple and quick to lease a space which we could be using for minimum of 6 months. Great service with a smile and answered all our questions. location is clean and neat

Mrs.Lillian at location 29156 went out of her way to help me with my unit because I was having difficulty getting in..she arrived before it was open and gave me 5 star service..I really appreciate her a lot she was kind,courteous and friendly..she was awesome!!!

Lillian was very helpful with any questions I had, property is nice & clean

Lillian and Andre were fantastic and it was a great experience.

Andre was. Ery courteous and helpful and gave me the best deal he could to suit my needs. I wouls definately come back here again and recomend it for anyone looking for a clean safe place to store their belongings. I think Andre shoulx get a raise for being so good at what he does.

Lillian and Andre very helpful with everything. Good people here.

Lillian and Tina were great to work with very considerate and professional to work with fast and painless

great staff, verry considerate and helpfull!!!

Tina is awesome, her professional and wonderful personality shines in her customer service! Very caring and very thorough in all that she does, Public Storage is very lucky to have her!

Good location and great rates!

Tina was a huge help in getting my storage unit set up!

Lillian was very helpful and customer focused.

Tina and Lillian are very helpfull and friendly everytime i come its always a great experience.

To bad you can't just live in one of these places. I don't know about you, but housing rent is outrageous. Not that bad here though. But seeing as they frown on me sleeping here, so shall it be reflected in their star score.

Facility is always nice and clean. Usually I talk to Tina in the office and sometimes she calls me to remind me to pay. She always so nice and helpful. I recommend this location.

Tina and Lillian are amazing!! They went above and beyond!! I wish I could give them more stars! Best customer service ever!!

Place can keep ur storage stuff nice and dry

Tina and Lillian was very friendly if I could give 10 stars I would

Lillian was great she explained all tge details of my rental in a timely manner and showed me the space first I wish more customer service people were like her if you need storage go there and ask for Lillian

Lillian was very helpful with setting up automatic payment and taking my payment for my account.

Precise and very nice to cut locks it when you need it

Get 1 month of free storage with U Haul, Awesome!

Friendly, helpful staff and reasonable prices. Josh’s help today was especially good.

Kept my stuff save while I was in a hard spot.

Josh was amazing super friendly, cool, funny dude that catered to our every need and made us feel very welcomed we look forward to the months to come storing our stuff here.

This is my first month of renting on the second floor and I'm currently waiting for the office to open because this is the second time in one week that I've unloaded a truck load of items just for the elevators to be unresponsive. Why am I paying for a unit I can't get to?

Jason was very friendly and knowledgeable about his facility and also Jen was a good help when I was here signing up for a unit

Very friendly jason and liz are the reason id come back

Tina is amazing! Super friendly service. Jason is quick to answer any questions. Thanks for your help!

My girlfriend and I had a wonderful experience here. Tina and Jason helped us with everything we needed, and provided excellent customer service. We would definitely recommend this location to anyone looking for storage space.

Jason and Tina helped me out so professionally and fast