Public Storage Self-Storage Units at 6451 Hilltop Drive, No Richland Hills, TX

My experience with Red today was great! I needed a storage unit asap she had one ready for me. I walked in signed my paperwork and was moving my things I got he storage. Storage unit was clean and perfect size. Red went over the pricing and contract . Great place to deal with!!!!

Nice and helpful staff even in hot she show us 2 storage I like the service

This place more than doubled my rent over the course of a year, while the starting rate of all the other units remained the same. And the office was not open during scheduled hours the several times I went there. The only time I ever saw the staff was when someone drove by to make sure nobody broke into any units the previous night.

Nice facility

They will increase rates on you every month is seems like the price is never the same. Straight highway robbery. I was paying $40 per month now it’s $160 somehow and I never agreed to any sort in price increase or modification to my account. I will be moving my things out and they don’t even care to try to make things right . I hope other people do the same and bankrupt them. There are way better places out there.

Great fast and friendly service. Will use again!

Good service, great guy in the office. Also decent prices.

Great service at this location. We had underestimated the size of the unit we needed and Bryant at the front desk helped us upgrade in no time. Kudos for this!

Staff is so nice!

Bryant and AAron deliver excellent customer service at this location .

Have gone up on my rent every 6 months GREEDY almost pay enough for renting an apartment with more square footage

The person running the front office is rude, inconsiderate, and obviously "just an employee". She doesn't care one bit about making your life miserable and helping you is the last thing on her mind. I'd give zero stars if I could.

We went to help out a renter there and move her things. We noticed there was damage to the ceiling inside the unit and outside. Her processions had noticeable water damage and was infested with bugs. The lady up at the front office was very unprofessional and rude to everyone there. Do not store your items here. It's not worth it.

My parents and/or I have had a unit here for around 12 years, every manager has been great, professional, friendly, easy to get along with. But in my opinion, this new manager has a chip on her shoulder. I feel she was rude, uncooperative and cared nothing about my issues or concerns. Then she refused to give me a number to complain on her. I would not rent here as long as this current manager is employed at this location. I recorded my calls to her, I would recommend you do the same just to cover yourself.

The property manager Niesha is amazing.She is always very cheerful and pleasant very professional.Everyone at this location is very helpful but I enjoy visiting with Niesha when I go in.Thank you Mrs How

Excellent place been a customer for 3 years the current office lady is amazing great people highly recommend

Yaya is always so sweet and always ready to help! She has always given me 5 star customer service!

We tried to get access through gate code and we're not yet at point where locks were cut but couldn't get code to open gate. I'm leaving town tonight for a trip out of state and needed access. Had paid it in full. This happened twice. Had to get manager permission to confirm my payment. I think this should be more automatic access once payment is made.

DO NOT RENT HERE. The police have said that the place is broken into every couple of months. The cameras there - just for show. They do not record. The doors that require codes to log in - some doors don't actual shut and lock. 24 hours before I was supposed to move out I try to enter, and the box says," See manager." When I finally got a manager, I was told that the entire system was broken and I could not get access to my possessions to move out. After the end of the month, they showed no record of my account. So I couldn't get my belongings. THEY ARE HORRIBLE. BEWARE.

Locked out of my own storage. In the 2 months I have used this facility there has been break ins and there’s trash everywhere. I definitely do not recommend this place.

clean and friendly

Dirty and according to staff has a security problem in the climate controlled section.

Did online reservation went into the office to finalize reservation Tiffany made it very easy she was super friendly and helpful !

Coming in to say, I had a question about my account and spoke with the friendliest, nicest lady who understood and IMMEDIATELY took care of my concerns. I won't rent at any other location. Property is well maintained, safe, and not one time have I had bugs or other pests. You have to remember - some bad reviews are left because you kinda have to pay your bill to get your stuff. Please take those with a grain of salt. FABULOUS facility and people.

my boyfriend has a unit here and we love it, the facility is clean & Ms Daisy has been so helpful to us!!!

Vicki was wonderful on Hilltop !! Very informative and extremely helpful !! Her Daisy and Amy ALL ROCK !! GO SEE THEM FOR ALL YOUR STORAGE NEEDS !!!

Tiffany has been so very helpful. She went above & beyond to solve my problem. Thank you Tiffany.

If I could give lower then 1 star I would. To start off with, about 3-4 years ago we made a reservation for a unit that was suppose to cost only $30 that month and got charged the full price once we got there completely taking away the online deal that I had made. Within the same year, they made a mistake on their end and forced us to repay for another month when we had paid 2 months in advance and NEVER got our money back. They refused. Then recently a few months ago when finally being able to reach our unit, there was water damage on my sentimental , guitar amps, tvs, and game consoles. I had been told that without evidence I couldn't do anything about the insurance that we were already paying for. So of course when we came back to recieve our things, the roof conviently was "fixed" along with some of our belongings such has tool and collectibles that had been STOLEN from us. They don't know how to answer a phone nor be at their own office before closing hours and have met several people that had the same issues has us. I can't speak for all Public Storage but this specific location is the worse place to trust any of your belongings at.

I have a storage at this facility and there is absolutely no climate control there. I went there to retrieve a few boxes Saturday 6/11/22 and almost passed out when I went inside this storage. I became dizzy, lightheaded, and my heart was pounding from going in this hot storage to the point I had to sit down on my items while I catch my breath and there are cameras there but nobody came to check on me. Yes I had a talk cup of ice water and was doing fine before I entered this place. It felt like 180 degrees in this place. To make matters worse you have to enter a code just to leave this place. If I would’ve passed out I would’ve been stuck inside this awful place. I called their office several times to report this incident but they never answered. So I went back the next day and saw an attendant that was working there I tried to flag her down and get her attention and she gave me the most disgusting look as she drove off in a golf cart. I wish I would’ve called the ambulance that day I almost passed in out in this burning hot facility because I barely made it out of that place. I even went to the hospital to get treated for heat exhaustion from this incident. I would not recommend anyone to do business with this awful storage facility.

Daisy was absolutely amazing. I was having a hard day and car problems and she still stayed after closing to help me secure a unit. I can't say enough positive words about this location. The unit, the office, and even the bathroom were all clean. The process to rent a unit was easy and the rates were great, especially with the special they offer. Thank you Daisy for a great experience!!

Kirsten was so friendly and helpful! I had the fortune speaking with her in person twice, involving a lot of questions, and she answered everything and handled our situation with care. Thank you!

Mrs. Charroy was very helpful with assisting my storage needs. Her knowledge with room and furniture allowed me to get the correct storage size. Thank you

Mrs linda was so super helpful. I had to stop by here and share. she has a great personality, great customer support, all around great energy. thank you for your help today.

Made reservation online for same day move in today. Office staff was incredible. She called to confirm my reservation before I had even completed my contract. She managed my account needs seamlessly. I recommend this public Storage for anyone in the area! 5+ star customer service is hard to find and I'm grateful I found it here!!

Love this location! Vicki is literally one of the sweetest people I have met! She always greets you with a smile, and is willing to help with any issues you have. We moved more than 15 minutes from the location, and didn't change our storage because we love this place.

Vicki is an amazing property manager. Helped me during a fast move. Made as easy and stress free especially with helping with needed size. And she smiled, managed 2 other people with needs, and a phone call. And still smiled. The unit is just what I wanted.

VICKIE

Vicki is the best property manager that has been here. She is always outside doing for her customers and she goes above and beyond for her customers. Great customer service

I've rented from public storage many times before and always had a great experience both with property and staff. Vicki from this location was exceptional and very friendly. Highly recommended

Vicky gave us amazing customer service

This is THE public storage you want to rent from! Not only is it a super clean facility with easy access from 820, you get an awesome, warm and friendly meeting with Vicki! I've went through tough times and each time I called for ANY information Vicki bends over backwards to help. I drive 45 minutes ONE WAY just to keep my storage locker at this particular location ALL thanks to VICKI!! You the bomb girl!!

Vicki was amazing! I'm new to the area and having one of my first experiences be a friendly welcoming face was awesome. I'm so grateful for the cleanliness and easy access to my unit as well. THANK YOU!

Vicki was so super helpful in this process! I hope her superiors see this and make sure she is appreciated in the way she deserves. They couldn’t have a better associate representing their company.

Vicki is great. Very knowledgeable & experienced. Very fast & efficient. This place has very fair market rates and a good clean facility. I would definitely recommend it to a friend.

I made reservations for my storage unit on line went to the property to pay everything was exactly how it was advertised.. Vicki the property manger was so friendly and courteous.. The place is secure with great access and even a app that makes accessing my storage unit super easy definitely recommend!!!!

Was at the property with my grandma and Ms Vicki come by and was talking to us and she is the nicest lady ever. My grandma says that every time she she her she is always cleaning and smiling and always stops to talk to her.

Nice and clean.

Fair price, Quick and easy!

Off and on I've used this particular location on Hilltop Drive for over 15 years. Fantastic facility. Clean and neat. Equipment upgraded. App to open and enter the gate. I can't compliment all of those things enough. But for me semi long-term storage the prices are way too high and keep going up. I know the property values in the area have gone up as well but if I can't store things cheaply it's better to take a loss and get rid of them. I will say for the last 5 years I've had a unit here, and a unit across the street at meadowcrest storage which is less than half the price if you can find an available unit. They are great and friendly. The facility is old but it functions 100% as you need it to. I don't mind old paint that saves me half for my monthly bill.

It was a great experience going to this public storage location. Vicki was a great person to deal with. She explained everything thoroughly, and made everything easy to understand. She’s a great person, and I would recommend any and all to go to this location if in need of a storage facility. Thank you so much for being so much help.

awesome lady. Had everything ready. Barbara.

nice management . nice facility . Vicki does a good job keeping it clean and taking care of business . I didn't much care for the mandatory add on's like their lock and their insurance but overall it's a good place to store your stuff .

I have been renting a storage unit from this place for approximately six months, every month when I come in to pay my rent I must say the ladies in the front office are so pleasant and so friendly it’s this kind of customer service that keeps me coming back!

Vicky is awesome she mad my move so easy .I'm so greatful for her time and attention is explained my lease because I didn't understand the email . Thankyou so much miss Vicky for you time and attention 👏👏

Barbara is amazing and was very professional! This was the easiest process I have been through with renting a storage!

Excellent service

We have rented two spaces in the last month with hilltop public storage. Vicki the manager has been extremely helpful in assisting us to get a property reserved as well as just generally pleasant. She always has a smile in her voice and is super helpful. I would recommend this facility to anyone.

Me and my sister were literally in REALLY BAD NEED of a storage unit and Vicki at location #75081 the store at 6451 Hilltop Drive helped us out SOOOOOOO MUCH and made sure that we were taken care of in a timely manner and even stayed passed the time she was supposed to get off for us .She was absolutely GREAT.

Very Convenient location, awesome & friendly customer service by Vicki. She was awesome through the whole process. The sign up process was quick and easy. Love the App!

I just want to say Mrs. VICKY was the NICEST MOST AMAZING LADY.. She helped and answered all my questions.. if ever you need storage please ask for her..

I have spoken to several storage unit places, I have moved across country and spoken to many people. With the country shut downs there are not many custimer service friendly people left. However Vicki, man she is one of the few left. You could tell with the mask on, she was still smiling. She definitely knows her job and knows how to keep smiling to everyone around her. The units are clean and well maintained. There is no trash laying around, no debries. Best customer service and location I've been around in awhile. Keep up the smile and great work Vicki! -Alicia

Barbara was very friendly and was able to help get it so i could complete online. Thanks again.

Vicky (Vickie) was AWESOME! She was very helpful!

Vicki was very helpful on hilltop's location

Vicki was very helpful and funny as well

Vicki assisted me and was so helpful!! I definitely recommend this site for storage needs and customer service beyond expectations!

Vicki did an awesome job getting me in and out fastest sweetest service I have ever gotten at a storage facility

Vicki was amazing. Great customer service. Very clean facility. When a last minute change occurred she made change smooth and efficiently. Good neighborhood. Convenient location. Great experience!

Vicki was very helpful getting us set up for our storage unit. She walked me through the steps that I needed help with so things are set when we arrive. She made the experience very pleasant.

Very helpful great customer service glad I chose the Storage!!!

Testing .. testing

I love this place the manager was amazing I can't wait to go back

Great location and service!

Vicki is the best. I only used the storage space for a short period while moving and she was very attentive professional and kind. Thank you for all your help!

If you need to speak to an employee that is friendly and will help you in a extremely timely manner with any issue or concern, speak to Vicki. She is the absolute best😀

They are awesome and very helpful both Vicki and Beth

Nice, quiet place. Good prices. Vicki, in the office is awesome. She is down to earth, helpful, and really knows her stuff. All our dealings with this location have been exceptional.

I have rated this public storage on hilltop for five stars, the only reason I have put five stars is because of the new management Vickey. Vicky has done more in the first 3 1/2 weeks that she was there then I got done with my storage unit needing repairs in the first 5 1/2 months with zero got done she’s very friendly she seems to care about the tenants. I am super happy for things to get better I n this property.

Very good experience with Vicki. She has very good customer service skills. Very friendly and professional.She keeps the place really clean and neat.would highly recommend this facility.

Quick and easy process to set up storage unit ! Great customer service and very helpful . Zoe helped us thru the steps and was great . Very pleased

Vicki is a joy to work with.

Very helpful staff The facility is clean and very secure. I highly recommend Public Storage

Excellent customer service. Vicki went above and beyond to help me with my special request. I recommend this location 100%

It was a good experience, Vicki was very helpful.

Love this place! Staff is very polite, professional and helpful. I always see the property manager on the grounds keeping up the place.

Came in to buy boxes, Vicki is great! So sad she moved from the Arlington stores, but I don’t driving a little further to make sure I get the BEST service!!

Vicki was the best! So friendly and patient. She is always so helpful and considerate. Wish you had more like her! 😊🤗💖

Vicki was awesome and very helpful

Vicki was super nice and very helpful!

I did everything online with no hassle. They had what I needed available, and with a great price! When I ran into questions, Vickey immediately was there to answer, and with great professionalism. - thank you for that!

Vickie from public storage was awesome!!

Here at Public Storage this place is very accommodating and Vicky is very nice she has helped me in every way possible to make sure that my experience here at Public Storage has been very positive and and has done her job to the fullest really above and beyond she's an exceptional manager great ethics and good people skills

Very professional and very nice

Vicki was super informative and would advise with getting the best unit for your needs.

Easy, super easy to rent. The space is exactly what was described online and Vicky is the nicest and easiest person to work with. Zero issues whatsoever.

Vicki was very helpful! I needed to get a bigger storage unit and she made it very...thank you for your great customer service

Great customer service! Thanks Vicki.

Vicki is awesome!! She helped us as we changed our storage unit. She is working so hard to take care of this facility.

Vicki was the BEST! Most pleasant person. Helpful and a joy to talk to.

Vicki was very helpful! Great service customer service!

Vickie Sessions is great

Vicki is the best.

Jonathan took great care of me, today. Excellent customer service. Mahalo, brother! -SB

Jonathan is awesome, come check him out

Great service! Keep up the good work!

Customer service is back in style

Very courteous & helpful!! Excellent place and very convenient.

Great job JON

Thanks for the help Jon.

Jon was really nice and friendly when he called to confirm the reservation I'd set online. I was unsure of when I'd get there to take care of things, but he was so patient and considerate via telephone and even moreso in person. He thoroughly explained policies and answered our questions. He was also very patient and considerate.

Friendly and helpful customer service.

Very nice and super helpful. Definitely recommend this place!!

Jonathan was so very nice. He walked me through everything & is such a wonderful experience To know someone who cares about service.

Jon was wonderful! I got exactly what i needed. Thank you so much!

The office manager is very customer service oriented. (Red hair) I just came from there. Very upset over their elevators not working when I’m trying to move my stuff. First it was the one closest to my storage and now it’s all of them. I made plans to move out boxes of this storage and now I can’t because I’d have to do it individually down 3 flights of stairs. I then call the customer service number. Of course I’m heated and upset but the lady on the phone was NOT professional AT ALL. Told me not to talk over her. I was not finished talking. Very very rude. I would NOT recommend this place. Only reason you get stars at all is because of the sweet lady in the front — so thank you

Awesome customer service!!! Jonathan was very good with all my questions 👍👍👍

Jon was super helpful and very nice

Thank you and Jon you’ve been really helpful all these time.. Pretty clean convenient and fast....

Thank you mr.jon really appreciated for your help, very kind and polite 🙏🙂

Jonathan was a great help he deserves a raise

Most excellent service at this facility. The only issue I had over the years here was one time I was waiting for the office to open to ask a question. The young man staffing the office was having issues telling analog time (do they still teach how to read an analog clock?). He insisted that he was right on time although myself and a lady waiting for him disagreed. Not a big deal and I moved on. When I recently vacated my unit, the young man in the office (unfortunately I did not capture his name) was very professional, had excellent interpersonal skills and was basically a pleasure to work with. I would definitely recommend this Storage Facility to others in the North Richland Hills Area.

Rhonda was very helpful and professional. She made the rental process very simple and stress free. I moved out Feb 22 and Jonathan and Jared were super helpful. Thanks for everything guys!

Wow what a great job Jonathan Great customer service.Public Storage has found a diamond to work with the people coming into the business.Customer Service is hard to find any more ,Public Storage you have a great guy.

Jon was awesome getting me into a storage as well as transferring me into a smaller unit. Great customer service!! Definitely recommend for people looking to find a storage at an affordable price. They work with you!!

Had an absolutely amazing experience with the manager Jon. He helped me out and was super friendly throughout the whole process. Would definitely use again 5/5.

I want to say thanks to John, he made my moving a lot easier. He was very helpful and knowledgeable of all the products and storages. Thanks John and keep up the good work.

If you need help with getting a storage unit go see Andria! She was sweet, knowledgable and entertaining. Thanks Andria!

Jon was extremely patient and helpful! Thanks for the service!

Thank you Jonathan awesome customer service 👍🏻

Being unfamiliar and wanting to get the best bang for my buck, Jonathan helped me understand it a bit more. I was able to get the best deal possible! Thanks Jonathan for all your help!!!

Jonathan was more than willing to help us with our unit and what best fit our needs. Very personable and approachable. My wife and I would definitely come back again^^ Great service with a smile!

joanthan

I walked in with the intention of getting in and out as fast as possible. After talking with Jonathan and getting a unit set up, I didn’t mind staying for a little chit chat with him. Very pleasant experience and reasonable pricing. Highly recommend.

Jonathan is the best and great customer service.....we need more people like him

Jon was very helpful and always had a great attitude. He's a keeper. Thanks Ron

Jared was SUPER helpful. He made sure we was all set and thoroughly understood what we needed to do to get into our unit. He even showed us a couple different units when we were unsure. I'd HIGHLY reccomend. :)

Very friendly staff. John was a big help and funny. Both the guys up front tried to make sure I was getting the best deal

Bought a great locker

Great experience Jonathan was very great experience very helpful and understandable I definitely recommend him.

Want to thank Public Storage Hilltop for giving us a GREAT customer experience thanks to Jon and Jared

Jonathan was very help, very funny, did wonderful doing his job

Jonathan was a very helpful and friendly person! He answered all my questions and never missed a beat! Absolutely recommend this storage to friends and family. Especially if they talk to Jonathan!

Very clean, very secure and Mgr. Jonathan went out of his way to make sure our experience was quick and thorough. We can definitely recommend to others.

Jared helped me move my unit from one location to another. There was some confusion about what type and size of unit a family member wanted. So he had to move me to a climate controlled one. It was no problem for him. Thanks Jared.

Good, jon made the experience easy, and was nice to work with.

Fantastic service, Mr Jonathan helped me a lot and made the service easy and reliable.

Jonathan was very professional and really made our transition so much easier than we could imagine, hes definitely an asset to your company. Again thanks for everything

John was great. A pleasure to work with.

Jonathon was so kind and made sure to explain everything in full detail! Thank you so much for all your help!

Service was awesome. Jonathan was very helpful. attentive, and very informative.

Jonathan great. Made me very comfortable and knowledgeable about the whole storage life. So glad I chose this location.

Jonathan was super helpful! Got me my unit super quick :)

Awesome experience Jonathan made our move in smooth and easy. He was very helpful and answered all the questions we might have had. He even made great suggestions and tips to help our stay go as smooth as possible. I am not lying when I say we were weary about getting a storage unit but honestly I am glad we came to this location and had Jonathan as our manager.

Would definitely rent here again😁

Friendly, helpful staff! Perfect square footage of garages and even trailer storage... and we SO needed both! (Made a major move from another state). I highly recommend THIS particular Publuc Storage facility to anyone else who has moved, or even thinking about moving! You won't be disappointed!

Today I delt with the manager Jon. This guy to me should get mgr. of the year. Very pleasant and helpful. I you need a storage building, dont pass up Jon at hilltop.

Great customer service. Would definitely recommend this place.

Great place to get your storage room. Nicole provides not a great customer service she makes the process of getting your storage room an enjoyable process. Very knowledgeable in services answers questions on spot and provides service that will not only make you smile upon entrance. Your guaranteed to leave with the same smile you arrived with. If your ever in need of storage go see Nicole. #SQUIRREL

Great place and very customer friendly. Jon help my wife and I find the right size unit that fit our needs. Very knowledgeable and answered every question we had.

Jon is awesome and always a big help at this location !

Jon was very helpful and knowledgeable...would definitely recommend this place

If you are looking for storage this is the place to go! Nicole has made the process so easy and she is super professional and ensures that when you walk through the front door you are greeted with a smile and leave with the same smile. Thank you Nicole for everything! You are a true representation of genuine customer service.

Jon was stellar getting me into my new unit.

Jon was up to date on all my questions, and helped me get to my unit fast! Great location

Had to go for the storage had many problems Nancy very was helpful

Had a great experience Nancy was awesome please check them out

Great service

Darnasha is AWESOME SAUCE! She called my fiancee phone quick and polite Monday morning as we were already in route to PUBLIC STORAGE and she was positive and full of energy. Once we met her in person and toured the facility, she made it so pleasant! Once it came down to signing for the unit, she was still thorough and entertaining! Thanks for the experience and our unit! Thank you again Darnasha!!!!

I encountered glass on the isle my unit is on and I phoned the front desk to inform them of the situation. Nancy answered the phone and after listening to my concerns she came right away and took care of the situation. She was very pleasant and the glass removed in no time.

Went to. Pick up some of my belongings and forgot gate code and asked lady in office if she can help me she treated me like a criminal and I thing she called the cops on me I had my keys to my unit and that's how she treated me.. beware of this place........

Andre is a great employee had a great experience and was very welcoming.

Great service

Talk about customer service, this place is top notch! Jonathan was very helpful and explained everything in detail, no surprises. The property is clean and secure. The best price in town! Thanks Jonathan for your great customer service!

It was a excellent experience. Nancy is super kind with the costumers

Excellent service Andre was very helpful and understanding of my needs and situation!

Good Prices and Service

Thanks Andre for all the help. We needed more than one space and he helped us find exactly what we needed.

I rented storages all over dfw and none of them compare to the customer service i receive at this place. Nancy is always so helpful and polite. She helps find solutions for all our needs. Keep up the good work😍

Clean spaces, Nice personal.

Darnasha was very helpful and friendly. A pure delight.

If you're looking for a great location with a knowledgable staff this is the place. Nancy was very professional . She helped us get everything we needed to store our stuff longterm. I will definitely recommend this place.

The units were so clean at this location. Nancy was very friendly and upfront about prices. Very reasonable for the size. Definitely Recommend!

Nancy was very helpful and polite. Loved her service! Also, the storage units are clean, accessible and in good shape. If you need storage, COME HERE!

Everything you expect from a storage facility and more. They were very informative and upfront about costs. Very nice and professional staff. I also like how clean they keep it.

Nancy helped us, she was very friendly and knowledgeable and the prices weren't high. I would recommend this place!

My experience with this public storage was all in all great. Good prices and nice and helpful staff. Nancy was fantastic!

Very nice and kind

Andre was a great help today ,got me a lower price.

Rhonda - Ms. Rhonda was very pleasing and was of great service. I appreciate her for taking care of me. Also the storage facility is very clean and organized, and several customers were also very pleased.

Rhonda Es fabulosa atención 😊

Great service from Rhonda today. Very patient and professional. Very knowledgeable about the property and services.

The lady at the front counter, Rhonda, is always pleasant and smiling.

Rhonda, property was well kept and Rhonda was great

Space seems smaller than advertised. Outdoor spaces have large access, indoor spaces have single door access inside a hallway. Large items difficult to access your space inside. Clean.

Awesome customer service... Explanation of contract with detail... Clean place and happy faces... Very satisfied with Caryn....

Rhonda was amazing!! So helpful!

I love renting from Rhonda. She is always sweet and gives great customer service

Ronda and Nancy helped me. Great customer service with buying rope!

Rhonda was so helpful. Incredible service. I wish I could give her 10 stars.

Lillian and Andre are great. Friendly. Wonderful customer service oriented. Would recommend this location to anyone

Rhonda was great helped me with everything saved me time and money

Lillian was a great help in getting me moved into my new storage unit! Always nice and friendly service.

Lillian is awesome thanks for helping us

Despite payment, my items were sold.

Lillian had the absolute best customers service , got my checked in quick and smoothly. Definitely a go-to facility.

Lillian great customer service skill very happy with my experience and will recommend

Lillian was polite, helpful and quickly got me setup for moving in the moment I arrived. thank you!

Very patient. I said I was coming in and couldn't make it on the day I said. However they still honored the labor day sale reservation. Lillian was very friendly. Family friendly site.

Rhonda was fantastic gave great service and made all information ver clear well done

Ronda was fabulous

Helpful. Easy access. Feels safe and secure

The best customer service and clear property

Just remodeled, however high price

Can't find help when needed. If u do they pass the buck. Need to be open later. People who work late good luck...

Rhonda was very professinoal in appearance and with great customer service attitude. She had shown is there spaces and all was clean. Clean property as well. We will not need storage for another month but we know where we will come back to Thanks Rhonda for your help.

Rhonda rented a space last week and she was very nice ,great customer service. Must deal with her when renting. Clean property.

This place is a joke. They sent out letters that they were doing some upgrades and would be replacing the doors on the units. The locks would be replaced and new keys would need to be picked up after a certain date. I went after said date to be told that my door wasn't being replaced and my keys should still work. I went to my unit and they did. No issues. The next time, a few weeks later, my son went by there and the keys wouldn't work. The office was already closed . A few days later I went up there myself, and the keys again didn't work. Office was closed. I called the 800 number and got the run around. Finally a few days later I was able to get up there and get the new keys. I live 45 mins from where the storage is, and have a job so it's not always convenient to go when they are open. We have been in our unit 3 times since then. I went late one evening last week and guess what, my keys don't work AGAIN. I have been locked out away from my belongings too many times. I pay almost $100 a month. Have never been late, usually pay 2 weeks in advance. Then they had the balls to send me an email saying they were raising the rent. This place is a joke. Go to Extra Space Storage. Way better company.

Awesome customers service! Great prices. Convenient location

Andre was very helpful great service!!!!!!!!

Rhonda was excellent with my rental best customer service . Highly recommend

Rhonda and Michie were great to deal with.. A+++

Tina was so helpful and knowledgeable. She answered all my questions and such a friendly person. Would recommend this storage facility !!

Rhonda was amazing and I just love her.

Communication with customers could improve

This place is not safe for your belongings. I had been with them for several months , never was late on payments or anything. Well I had got a email that my storage was not secure knowing I put my lock on I called the manager she went on to tell me the first time that maybe I forgot to secure it & that there was no signs of a brake in. Well when I came in to check my storage her story changed and she said she might have seen a lock one day but not the next an that someone might have broke it off thinking it was theirs, when I got to my storage there were marks on my pad that someone had busted into the storage and I had items missing from my unit. When I told them this their story changed again in saying they knew it had been broken into. Now they will not speak to me on the matter because they do not want to deal with the situation. They should have handled this differently an we would have stayed with the company.

Rhonda was very helpful, professional and friendly. She found a unit that suited my needs and provide great storage details to make my experience a positive one.

Rhonda helped me get the space I needed. Fast and easy.

Convenient location, friendly service, good price. However, I should be able to get to my stuff anytime I want, not just between 6 and 9.

Vicky and Andre were so nice i just LOVE going into the office. Vicky is always so happy amd upbeat and its just great to talk to her .

Vicky and Ryan have amazing customer service skills I will use this place forever

Deshawn was very helpful with my storage needs. Yesterday I came to rent a unit but was not sure if the one I suggested will work and Deshawn came through for me on that!! Thanks alot

Very pleased with Vickey . She is cordial and very helpful. Would use this facility again. Would have given 5 stars but the men installing new doors dropped screws and that sort of litter on the driveway. They should clean up their mess and not leave it for the regular employees to deal with.

Wonderful customer service absolutely a wonderful and easy experience renting from this location.

Vicky is so nice, my mother has rented here for a while. The service here hasn't always been good here, but Vicky is always smiling. She's a breath of fresh air!

Good place to get a storage. Thank you Vicky for the help and the box.

Lillian was very helpful though the whole process she knows how to treat customers

Great service, quick check-in and easy access.

Lillian plays like a champ. Everyday

Lillian is awesome and a huge help every time I speak with her!!!!

Lillian was very helpful. Made it easy an fast. Also very easy to talk to.

Best price after shopping around . Lillian followed up with me and made a stressful time very easy.

Great staff! Very customer focused. We are in the office a few times each month and the staff (Lillian) is supper helpful and goes out of their way to make sure we're happy....not normal for a storage place! Awesome job guys!

My boat was stored at their facility for 6 days, from a Sunday until the following Saturday morning, the 2nd day of September. In that interim, the boat was broken into, the battery stolen, the face torn off of the radio, and the contents of the boat scattered around. Understanding that I accept the risk of theft when I contract for outside storage, I have the following issues. I have yet to receive a call from them (today is the 12th) regarding the availability of the video they (allegedly) keep of their lots and units. I wish to have an image (if it exists) so that I may prosecute if I choose. Additionally, I have yet to receive a call back from them regarding whether or not there will be a refund of the rental (or portion of same) for the prepayment I made to them for the end of August and all of September. Finally, based on their lack of response, I do not trust them not to draft my account for October and then not talk to me about that either. I recommend you seek storage elsewhere.

I liked the he customer service provided by Lillian. Was patient and showed me options and also gave me a great deal.

Great work Lillian got me hooked up within 20 minutes and everything looked great!

Lillian was great. Very nice and helpful. She made it easy to rent a storage unit. The process was quick and easy.

Lillian always gaves me excellent customer service and shes very knowledgeable about what I needed I would definitely recommend this company and these ladies to all my friends

Do not store your things here!!!! Please take your items out of storage and move them if you still store your things here. I moved out of state and stored my items here. 3 months later I found out my unit had rats and thousands$$$$ worth of belongings were ruined. A true tragedy for me, I lost everything. I filed a claim and it was denied because I had a sealed, untouched plastic container of dog food in the unit. So I paid over $400 throw away all my belongings and I was emotionally abused. If you like paying money to get screwed, have fun. Otherwise, RUN AWAY!! I will not rest easy on this, public storage deserves to be shut down and condemned.

Helpfull and friendly staff made sure we got the best deal especially lillian.

It was easy to set up the app online great service took less than 30 minutes

Lillian was very friendly. Very positive experience.

Very professional,polite and helpful! Excellent prompt customer service! The manager'Lillian" and her team far exceeded my expectations!

Lillian helped me get set up with a new rental unit quickly and she is very pleasant!

Lillian was very helpful helping me in getting my unit! Very friendly! Highly recommend!

Lillian was great assisting me in solving all my storage needs. She has been very helpful, she even follow up to see how it worked out.

Lillian is very consistent with her customer service she remains polite and informative even in the midst of stressful situations.

RODENTS INFESTED!! DO not leave your belongings here! They do nothing about this matter, and I have many photos showing footprints and damage and that's just from me opening up the unit, i have yet to look further into my unit since I had no gloves. I spoke to a guy in charge for the day and he said this has not been an issue before.. that's a lie, look at the other 1 star review! Nothing to compensate me, now i have to go through all my belongings and see what has been ruined and I have to pay for the full month since i will not be able to get out in time.. b.s. people!

Lillian - She did a great job she knows what she's doing!

Nice folks clean property very efficient.

Josh was very friendly, helpful, and informative. Making a stressful transition much more bearable. Made sure I understood everything and pointed out a few storage matters I hadn't even considered so that I wouldn't run into any issues after moving my stuff in. Price was relatively affordable as well and would have no problem recommending this location to others.

Lillian was very helpful. I went in to switch credits cards for my payments and she noticed I was being over charged for my unit. Grateful she noticed, it will be saving me some money!

Great service!

Lillian great customer service!! Second time renting from this company .

I want to thank Lillian, Property Manager, for helping me move out of my unit. She was very understanding and thoughtful about how frustrating it is in moving out. She clearly portrays her main concern is the customer. Public Storage is lucky to have such a conscientious person willing to assist the customer in any situation. I would highly recommend her as a candidate for your "A" property locations. Thanks again, Lillian.

I had very service after all my questions so im very happy with pubic storage unit. Thank you

Jillian was great!

Lillian was very helpful and the price is really good for the size of the space!!

The office was clean, the older woman Lillian behind the counter was informative and the young gentle man behind the counter was kind as well highly recommend

They try very hard to please you.

Lillian is great! Fast and easy!!

Lillian was excellent! Great friendly customer service! She was very knowledgeable and helped me find exactly what I needed.

I called about their $1 for the first month special. The special is only for their smallest storage. They also told me a one time fee would be applied. So all together to start smallest one was $25. When I told them I wanted it they set me up an appt time to go sign the papers. Before I went to my appt I went and got a pad lock so I could be ready to start moving. I show up to my appt. She shows me the unit. I told her I wanted it. We go back to the office for me to do paperwork. She tell me I have to have insurance . ..... the cheapest is 11$ . Then she told me I had to have a special lock and I could buy it from her for $20. I really wish they would have told me all this before I had agreed. It's ridiculous. I looked around and only about half the ppl have their "special" locks. I had only had my storage 3 days before the door broke. I told the lady in the office she said she would but in a work order for the next day. It's been a week and it's still broke. ** update. 6 -5-17. Went to my storage today to get a few things. RATS are chewing up my things. Went to the office and Lilian would not open the door or answer any questions. So much of my belongings are trash from being chewed up or because of feces. This place is a joke just like the people that work there. Brandy was the only one that acted like she cares but was moved to a different location.

Nice customer service. Courtney was really nice and helpful. Would recommend to friends.

Great place! Courtney was great and helped us find a perfect storage quickly and easily!

Both Lillian and Josh are extremely friendly and helpful! I recommend renting here to anybody that needs a storage unit. Great costumer service and extremely personable.

Lillian has such excellent customer service!

Lillian pleasant profressional friendly

Lillian and Patrick were both fantastic in helping me get the right storage unit for a great price! They kind, courteous and made me feel welcome. I'm very glad I came to this location.

New managers are friendly and helpful.

Courtney and lillian were. Awesome. Thank you

Brandy is the best

Love the way they treat customers feel safe and confidence about my storage

Brandy is the ABSOLUTE BEST when it comes to customer service and setting you with everything you need during your time of stay. She's never too busy to make sure you're a happy customer. We dropped our previous storage building from another location because she was more personable toward us and we spent a wonderful couple months in her facility. Suggestion from me would be not to use any other location except this one. Everything was just so pleasant. Thank you Brandy so very much!!! To us she's not just the professional office person, shes became a friend.

Brandi was a great help! Very good costumer service :)

Brandy has always been very nice and professional. She and I always talk about food and I never feel rushed. Brandy takes the time to specialize services towards me.

It was wonderful because of the customer service, Brandi went above and beyond, she even walked me to my storage unit or like an 80 degree day. i really appreciate the care that was taken and patience shown.

Brandy is the best

Wonderful customer service they worked with me with the monthly payment I recommend this place for your storing needs

I love brandy

I have 2 storage units there. One was broken into on Christmas Eve. I get conflicting stories from the Manager, the North Richland Hills Police Department AND from other customers there whose unit was also broken into! Security cameras conveniently weren't working, also don't know why it took so long for the "COPS" to get there..if they even showed up that day or not! Employees were "busy" having their Christmas party. Also was told they gave some randon stranger at the party the gate code for whatever reason. I was robbed of THOUSANDS of dollars of my personal stuff, plus the "THEIVING DOPES totally ransacked my unit..BIG MESS..NOT HAPPY!!!!! NO SECURITY..NO SAFETY! Then in February my second unit was broken into!!! "WHAT THE HELL PUBLIC STORAGE". They obviously didn't improve the security since the last break in! When the alarms are set off the police should be there in minutes..the thieves were there quite a while..but NO! Once again failure on the part of Public Storage and the North Richland Hills Police!!! I'm suggesting you think twice before renting a unit here!!!

Holly was very helpful, friendly & professional.

Brandy was very friendly & professional. She made the process of renting a storage unit fast and painless.

Very nice attitude! Brandy was very helpful

Brandi was very friendly and helpful today. Very nice property

Brandi was awesome!!!! She made everything so easy!

The manager was so sweet and helpful. She knew exactly what she was doing and talking about and very fast about it. I expected to be on the phone for a longer period of time but i was helped and off within a few mins.

I would definitely recommend using this location. The work staff is more than nice and are always willing to help in whatever ways they can. Very good experiences here for sure!

They are awesome. I really liked Brandy and Jennifer. They were very patient. I would recommend them to anyone.

great prices on units.

Brandy is awesome, she is very helpful and quick to get me set up and ready for my unit. Great place to rent! Would go here again😎

This week I plan on going to the city of North richland hills to report the insane amount of times your alarm goes off in the middle of the night the apartment management told me there have been many complaints but no action taken on your behalf pls look in to the matter

Jenifer was awesome! She made everything fast, simple, and easy!!!

This place is great Brandy is awesome

Turn your alarm sensitivity down at night or something because it continues to go off every night from 813pm to 6am this is really causing us at the Hill Top apt complex to lose sleep. The alarm never goes off during the day I feel it's been set up to be an annoyance to us on purpose I will start keeping a written time log and a video log for evidence until the problem is fixed. Our office manager said that there has been given written notice of complaints from many residents and nothing has been done ...

Brandy was very friendly and helpful.

Brandi and patrick were awesome and they were very helpful fast and friendly. Great customer service!

Brandy has made my move in awesome, she made me feel extremely comfortable about moving my personal things and keeping them somewhere besides my house safely. I am going to definitely tell my friends about the professionalism and the security that I feel about this public storage unit thank you and Brandy is killer

Brandy was very helpful great customer service.

Brandy is awesome so helpful made the whole process of getting storage painless!!!

Great service

While moving can be a bit of a (or a real) pain, it is a blessing when you find a place that has patient & helpful people. Aimee & Betty helped A LOT to bring us to a point of comfort about coordinating availability to match our moving schedule. Thanks to their help we can focus on other things as we go through this process.

Aimee was awesome

Brandy was excellent. Extremely helpful and courteous.

This was probably the best experience dealing with a storage company I've had so far. Aimee was wonderful and she made all paperwork processes painless and stress-free. I definitely would recommend this place to any friend or family member looking to store their possessions.

Aimee was great and very helpful!

The property is always clean a staff is friendly

Amy was great

Brandy was very helpful getting the unit I needed