Public Storage Self-Storage Units at 2221 West Walnut Hill Lane, Irving, TX

Note: Notice that Public Storage appears to only respond to positive reviews and not to negative ones. If I could give a 0 star review, I certainly would. I was on premises and at first thought I needed an extra storage unit and went through the process to secure one that day. Later that day, I realized I no longer needed this unit and spoke to a live person on premises to let them know I wanted to cancel the unit that same day. The rep told me it would be cancelled and that the payment I had made would be refunded. This all happened on MArch 29, 2025. I noticed that two charges were made regarding this ‘cancelled’ unit and when I contacted customer service, I was informed they couldn’t refund me bc it was not showing in their system. At first i was told I would be refunded for the charge on 4/1/2025 but that the charge on 3/29/2025 could not be refunded. Customer service ended the chat in the middle of me trying to further explain again the events that happened. And ended the chat again, when I simply asked to confirm the amount of refund that would be processed and to reconfirm that a property manager would contact me within 48 hrs to clear this issue. The rep left the chat 3 times while I was not yet finished requesting assistance. I do NOT recommend this facility.

** Quick Note: the employee renting me the unit at Public Storage asked me to write a positive review of this facility (making certain that I included her name in the review) when I first moved in. I have amended my initial positive review to reflect my experience after renting a storage unit from Public Storage for a little over a year.** Public storage draws you in with a low initial price (separate from the first month for a $1 advertised. Which is not actually $1 once they tack on the $29 administration fee and $20 lock fee. The first month is a $1 should be amended to list the actual first month price of $50 + taxes). Following the first month, the rented storage space had an attractive price. However, Public Storage quickly raised that price (my rent increased by a minimum of $20 each of the 3 times they raised the rate within the next year). Additionally, the quality of the storage facility went down as the price for my storage unit increased. Public Storage puts you in a position where you want to move to a different storage facility but you don't have the time or the money to make the move. They continually raise the price in increments until you are paying more than what other storage facilities are charging for the same size space in the same area. Being that the rental agreement is month to month Public Storage can raise the price on your storage unit whenever they want. My experience with public storage has been poor (an experience which seems to be the norm based on other reviews I have read online from other people that rented units from Public Storage). I would urge anyone considering Public Storage to read reviews and complaints (the BBB site is a good place to start) prior to choosing to store your belongings there. A lot of the reviews on Google seem to be the same content as the one that the employee renting me my unit urged me to post (Public Storage is a great company. Jennifer is really an asset to this company....blah, blah, blah). These are most likely not representative of people's experiences when renting from Public storage. Instead of reading the reviews that a Public Storage employee urged people to write when they first rented the unit, read the reviews from people who have rented a unit for a year or more. I wish I would have prior to renting from Public Storage. I could have saved myself a lot of money, time, inconvenience and stress.

Lulu took care of me very well! She was patient with me while I had trouble with the payment. 5 star service!

Excellent service from Abi! Answered all my questions and gave me the info i needed. Thank you!

Muy buena experiencia la señorita que me atendió de nombre Abigail, mi amable, paciente y atenta. Resolvió todas mis dudas. Gracias!!

I really like this place, Abigail made us feel welcomed when she showed us the facility when we wanted to get a new storage.

Mrs.I Garcia went above and beyond. Showed us units with patience

Total ripoff. I would not recommend this place to anyone. I provided two weeks notice of move out. I had paid month in full. The following month, I received a bill stating I vacated the storage in December. They have cameras and security which clearly shows my last day on their premises. Please use anyone except this place. RIPOFF!

Outstanding Customer Service provided by Lu Lu each visit. She willingly answer questions and concerns requested. Great attitude & Great job as well. Thanks. GM

Lulu is yhe greatest she has help me tremendously. We need to have more people like her.

Latricia excellent customer service she was wonderful on the phone I I called her and in my person happy jolly person I as a long time customer giver her 10/10 rating everyone should so go see her and giver her higher promotion . Thank you Latricia

Gracias Isela

I’ve had a horrible experience here at this facility a lot of discrimination going on for a long time tenant. With all the money I’ve contributed to this business I’m very disappointed with the service. These people are very rude and the lady will discriminate and charge outrageous fees for ABSOLUTELY NOTHING. I just visited for the first time this year and she was stalking all around my unit even eavesdropping on mine and my husbands private conversation. I do not feel safe here nor does my very expensive belongings. I will be terminating my business with them due to this very unprofessional environment and experience. I do not recommend bringing your items here they have gone up on my fees over 5x it started at 160 I literally just paid 389 today . You do the math that is not a reasonable or even understandable amount. Please take your hard earned money elsewhere these people will cheat you.

This was my first time renting at Public Storage. I needed a place to store one of our cars immediately. The process was simple and fast. I was able to get my car stored within the hour🙂

Latricia is the kindest receptionist & knows her stuff 👍🏼

Staff was very helpful and pleasant to deal with. Mrs. Latricia and Isela were very professional in helping me with all my needs. Great place for storage, thanks ladies!

Latricia and isela was awesome

Latricia was so sweet and knowledgeable and helped me so patiently through the process . I'll definitely be coming back as long as she's working there . ❤️

Latricia is an Amazing person and works really hard, she’s very good at her job position working at public Storage

Good Service had a nice experience

Had a few questions and called up here and some to latricia. She was AWESOME!

Latricia was super pleasant and informative over the phone! Will definitely be renting a storage from here within in the next month!

Thanks Isela always you always have a positive attitude

The best storage place!! Thanks Isela!!

Thanks Isela!!

Omg I love this new storage it’s so clean it’s not hot and the receptionist was super sweet! So much bigger and prices are way better! The other storage is so far from our home!

Thank Isela for the help great interaction.

The person that works the front is really helpful!

I am at the point where I need to close down my unit and Marcos has been very helpful in finalizing all of this! He has been very kind and with the fact that I am out of state, his help is tremendous! I would recommend this facility and so much of that has to do with the staff.

Marcos helped me and answered all my questions with detail. Highly recommend this location for your storage needs.

Marcos was amazing. The facility is secure and very well taken care of. I would recommend Public Storage to anyone that needed them.

Can’t say i don’t love the service here, kindly staff named tania. 10/10 service would definitely recommend!!!

Tania was amazing

Tania was great

I recently used Public Storage for my storage needs and I couldn’t be happier with the service. From start to finish the experience was top notch. Tania and Marcos were incredibly friendly and helpful guiding me through the process and answering all my questions. The security measures in this place also gave me peace of mind knowing that my items are safe and secure. The facility itself is immaculate and well maintained.

D’Neyia was very helpful and did a fantastic job with helping me book a storage unit today she went out of her way! Great customer service from her. Definitely giving this location 5 stars after the service she delivered today !!🤗👏🏾

Just moved to the area and need some where to put extra furniture. Marcos was super helpful and answered all of my questions!

Marcos was very nice snd helpful, thank you for the great customer service.

It may seem cheap at first but they raise the rent/month every 6 months by $35-25 a month. I've been a reliable client for two years, and was told that if I changed the name on my account, I could go back to basic pricing offered to online clients. Super grimey to mention a loop hole. They want overturn. They are paying for one employee to sit at the desk, and minimal A/C under 85 degrees, if not 87 (THAT is the "controlled temperature" you're paying for.) I worry about a lot of my items, as I have seen them begin to warp.. This is nuts. A complete money scheme. The people that own this unit are making so much money, and gouging at any opportunity. I can't believe businesses can function like this with their CEOs resting comfortably at night. I recommend using a family owned storage unit. Much better accommodations and much better service. It's like what an apartment does on an ANNUAL basis, but my rent has increased by 15-55% of my original payment. Worse than a credit card or even personal loan, yet their basic business needs have not increased and they have constant flow of profit. Not guaranteeing my items are actually cared for. This has nothing to do with the guy at the front desk, making his check to survive in this world as well. This has to do with the greed overhead. I will be getting my items out of this facility as soon as possible. I will always forewarn anyone I meet, as well as family and friends, to never use this company. Very unhappy. I would give this negative stars if that were a thing. Not sure how it even has 4.7/5 stars. But I also got a unit when it opened, and everything seemed kosher in my own eyes at the time. Hope others can avoid this scam with my review.

This facility is very clear the staff Maya the rep and Carlos the manager were so kind and helpful. Moving is stressful and these guys were a bright spot in my day! Thanks 👍🏽

10/10 service, Vanessa was very helpful and nice

Misty was a big help.

Misty was very helpful. She has great Customer Service and very professional. She is every time i come into the store. 😊

Misty made this process easy and with a smile. I highly recommend this location.

I had an extremely pleasant move-in/check in experience with Misty. You rarely come across outstanding customer service and Misty speaks volumes for Public Storage. She truly made it a seamless process and answered any question I had. Definitely recommend using this Public Storage for your needs

The staff Is very helpful on providing excellent customer service and the needs to their customers. I would highly recommend this place to my family and friends! Thank you for your amazing work!!

Very professional courteous and helpful....I was very happy with the facility's and.Vennessa Was the best she answered all my questions and went above and beyond

Misty was very helpful knowlegable and professional in helping me very nice experience!!!!!

Misty was great , she manage to help the transfer of our unit efficiently. She was nice , very helpful , and we were not there for a long time . It was simple and she understood

Misty was very helpful!

Misty was very helpful and informative.

Great experience! Everett showed fanatic customer service. Highly recommend.

Pleasant attention from the people who work in this magnificent place, Collin Lackey and a colleague kindly helped us throughout the process, any questions or good service I highly recommend the place, very helpful.

Unfortunately, new owner set rules to downgrade the service we were used to with the previous one. -There are not enough carts o trucks to move the goods (they will be available on office hours only. -Everything looks dirty -Staff is unfriendly. Need to pursuit them to asks questions. -We visited the place on Sunday and access door was open with no supervision. Our decision was to move out our goods from there to a different storage place.

Best customer in a long time. Friendly, kind and patient. Thanks Everett

This location is extremely convenient and the staff has been really helpful and polite especially Haile. If you get her help, you're all good.

Great place. This is my first time renting space. The place looks well maintained and clean, the staff are friendly and they provide the locks and carts for you. The only issue I had was the limited hours to access storage.

Haile, was such a awesome help when I visit my storage unit. So willing and kind. I think she deserves a raise. Thank you Haile for you kindness❤️

Don't rent here. It was fantastic when it was owned by Storage 365 but once Public Storage took over, it went completely downhill. My rent went from $60/month to $120/month with barely a notice, let alone an agreement to the new price. The bathrooms are consistantly dirty and nasty and there's always trash laying around. Tldr; not worth the price. Go somewhere else!!

Ms. Haily was amazing at helping me get everything I need together and help me get the best storage that I needed!!!

MISTY is the absolute best! The whole renting process was easy & stress free. Definitely will be recommending this site to family & friends!

Household / Personal items placed in storage July 31st, Removed and given away to a friend of the District Managers on August 7th due to a "System Issue, that happens all the time" as told to us in person by a local Public Storage employee. Robert Shushi, a District Manager at Public Storage, made the decision to give away our storage unit to Jason & Amanda Morey who operate LMN Irving Online Thrift. Robert made little effort to correct the mistake or to get our items back. Jason & Amanda were described to us as Robert's "friends" and "storage unit cleaners". Our unit was neatly packed with thousands of dollars worth of family items. I doubt this is the first time that items have been lost due to this arrangement. I also reached out to Tracy Johns, Divisional Vice President at Public Storage to discuss the issue. She has made no effort to contact me. Avoid this location specifically and Public Storage in general as you will receive no assistance in the event of a mistake. All of these statements are factual and backed up by police recording as they were onsite at Public Storage when we first filed this report.

I had an issue in regards to a payment that was processed. I called and worked with Haile who was very patient and helpful in getting this resolved. Great customer service!

The staff provided good information and the boxes I went there to purchase.

Misty is always so helpful in getting my storage needs met. She’s so nice and kind and even though she’s always busy she gives everyone the best costumer service!

Misty helped with my rental and downloading the app. Friendly staff and able to bring a smile to my face.

Janet was amazing she understood everything did such a great job Assisting me thank you !

Thanx to Mr Everett I was able to get checked in on time and he was very nice, explained everything to me I needed to know about my storage unit and even gave me helpful tips about the city.. Thanx Again!!!

This was my first time ever renting a storage unit. Haile was such an amazing help! I kept calling several times asking all kinds of questions. It was noticeable she had a smile on her face every time I called. Haile has an amazing character. She was very patient with me. I highly recommend this location to rent a storage unit!

Well it looks like I have posted a good review too soon.... Yesterday when I signed up everything was smooth. Today, the opposite. I was very inconvenienced and did not receive great customer service. And I was given the "We Care" number just to be hung up on 3 times, so no they "don't care".

Went here to buy some furniture and it was really nice inside.

S/o to misty for helping me! She was a joy!

Great customer service and very nice.

Misty is the most helpful person ever. She deserves a raise.

Great service

Misty was Great Help even with moving a couch! Awesome Service

Misty was a huge help getting everything figured out for me when I was looking for a unit to rent over at 2221 Walnut Hill location. She was super friendly and great to work with. Not to mention the facility is very open and easy to get in and out of, also it was cheaper than everywhere else I was looking at! Thank you for making this an easy process Misty!

This location was just taken over by Public Storage. They cancelled everyone’s code. Couldn’t get in for days. On-site people dont answer the phone. The app didn’t work. And they have no customer service number. The old company was great - this one is terrible. Choose a different company.