The staff at Public Storage at Walnut Hill/Story were phenomenal. They worked their magic and had me in a new unit in no time. Kayla is a superstar! She was sweet and genuinely cared about her customer and their experience. She would not have let me leave unsatisfied, and I appreciated her warm smile and thoughtful gestures. She's going to do big things with PS!
Thank you for all your help Shannon
abigail is incredible always so attentive and professional, thank you!
Amazing customer service from abigail, clean facilities , , im very pleased with the service provided.
S/o to Abigail, she was really welcoming and she answers to all of our questions, I will truly recommend to go with her. If you want to go with someone that cares, go and talk to her, she’s very welcoming.
Abigail Garcia was so helpful in finding the right storage for my needs. I asked so many questions but she never changed her positive attitude and her willingness to help me.
amazing service from abigail! She was very patient with me ! Thank you so much💜
I had an awesome experience with my storage rental today. I was greeted by Rebecca and from the time I walked in the door she went above and beyond to assist me! She is very knowledgeable and walked me thru my rental application and took the time and patience to make sure I was pleased with my selection! This experience has made such a positive impact and allows me to know that her assistance not only made my day, but to also know that she takes pride in her job! Thank you!
Went to inquire on some units and get information and had abigail help me. Abigail told us everything we needed to know. Great service thank you abigail for your kindness!
Ty the District Manager did help with insuring that my situation was fixed.
Ty, the District Manager's service has been stellar. He worked with me to timely resolve my concerns.
The facility is very clean and well-maintained. The location is convenient to where I live.
Abigail service 10/10
Thank you for the help and patience
We’ve been renting at this Public Storage location for 2 years now, and we’ve never seen it run better than it does since ms.Garcia took over. She’s professional, friendly, and always goes out of her way to help. The property feels cleaner, more organized, and better managed overall
One thing we do wish would improve is the pricing. The rent seems to go up every 3 to 6 months, which can be frustrating. However mrs garcia took the time to explain the reason.
If you’re looking for a place with great service and someone who truly looks out for you ask for her
Mrs.garcia provided excellent service . She took her time to show me the units and was very patient. Amazing experience hands down 5 star service
Very profesional staff, and very safe
I received excellent service from Abigail. I really liked the way she explained everything clearly and the genuine interest she showed in people.
The place was nicely maintained and seemed safe. The staff member Abigail was amazing and helpful! Worked out great!
My original review was negative.
But I was followed up with by a regional or district manager who listened to my concerns and promised to make things right..
Lulu took care of me very well!
She was patient with me while I had trouble with the payment. 5 star service!
Excellent service from Abi! Answered all my questions and gave me the info i needed. Thank you!
Muy buena experiencia la señorita que me atendió de nombre Abigail, mi amable, paciente y atenta. Resolvió todas mis dudas. Gracias!!
I really like this place, Abigail made us feel welcomed when she showed us the facility when we wanted to get a new storage.
Mrs.I Garcia went above and beyond. Showed us units with patience
Outstanding Customer Service provided by Lu Lu each visit. She willingly answer questions and concerns requested. Great attitude & Great job as well. Thanks. GM
Lulu is yhe greatest she has help me tremendously. We need to have more people like her.
Latricia excellent customer service she was wonderful on the phone I I called her and in my person happy jolly person I as a long time customer giver her 10/10 rating everyone should so go see her and giver her higher promotion .
Thank you Latricia
This was my first time renting at Public Storage. I needed a place to store one of our cars immediately. The process was simple and fast. I was able to get my car stored within the hour🙂
Latricia is the kindest receptionist & knows her stuff 👍🏼
Staff was very helpful and pleasant to deal with. Mrs. Latricia and Isela were very professional in helping me with all my needs. Great place for storage, thanks ladies!
Latricia and isela was awesome
Latricia was so sweet and knowledgeable and helped me so patiently through the process . I'll definitely be coming back as long as she's working there . ❤️
Latricia is an Amazing person and works really hard, she’s very good at her job position working at public Storage
Good Service had a nice experience
Had a few questions and called up here and some to latricia. She was AWESOME!
Latricia was super pleasant and informative over the phone! Will definitely be renting a storage from here within in the next month!
Thanks Isela always you always have a positive attitude
The best storage place!!
Thanks Isela!!
Omg I love this new storage it’s so clean it’s not hot and the receptionist was super sweet! So much bigger and prices are way better! The other storage is so far from our home!
Thank Isela for the help great interaction.
The person that works the front is really helpful!
I am at the point where I need to close down my unit and Marcos has been very helpful in finalizing all of this! He has been very kind and with the fact that I am out of state, his help is tremendous! I would recommend this facility and so much of that has to do with the staff.
Marcos helped me and answered all my questions with detail. Highly recommend this location for your storage needs.
Marcos was amazing. The facility is secure and very well taken care of. I would recommend Public Storage to anyone that needed them.
Can’t say i don’t love the service here, kindly staff named tania. 10/10 service would definitely recommend!!!
I recently used Public Storage for my storage needs and I couldn’t be happier with the service. From start to finish the experience was top notch. Tania and Marcos were incredibly friendly and helpful guiding me through the process and answering all my questions. The security measures in this place also gave me peace of mind knowing that my items are safe and secure. The facility itself is immaculate and well maintained.
D’Neyia was very helpful and did a fantastic job with helping me book a storage unit today she went out of her way! Great customer service from her. Definitely giving this location 5 stars after the service she delivered today !!🤗👏🏾
Just moved to the area and need some where to put extra furniture. Marcos was super helpful and answered all of my questions!
Marcos was very nice snd helpful, thank you for the great customer service.
This facility is very clear the staff Maya the rep and Carlos the manager were so kind and helpful. Moving is stressful and these guys were a bright spot in my day! Thanks 👍🏽
10/10 service, Vanessa was very helpful and nice
Misty was very helpful. She has great Customer Service and very professional. She is every time i come into the store. 😊
Misty made this process easy and with a smile. I highly recommend this location.
I had an extremely pleasant move-in/check in experience with Misty. You rarely come across outstanding customer service and Misty speaks volumes for Public Storage. She truly made it a seamless process and answered any question I had. Definitely recommend using this Public Storage for your needs
The staff Is very helpful on providing excellent customer service and the needs to their customers. I would highly recommend this place to my family and friends!
Thank you for your amazing work!!
Very professional courteous and helpful....I was very happy with the facility's and.Vennessa Was the best she answered all my questions and went above and beyond
Misty was very helpful knowlegable and professional in helping me very nice experience!!!!!
Misty was great , she manage to help the transfer of our unit efficiently. She was nice , very helpful , and we were not there for a long time . It was simple and she understood
Misty was very helpful and informative.
Great experience! Everett showed fanatic customer service. Highly recommend.
Pleasant attention from the people who work in this magnificent place, Collin Lackey and a colleague kindly helped us throughout the process, any questions or good service I highly recommend the place, very helpful.
Best customer in a long time. Friendly, kind and patient. Thanks Everett
This location is extremely convenient and the staff has been really helpful and polite especially Haile. If you get her help, you're all good.
Great place. This is my first time renting space. The place looks well maintained and clean, the staff are friendly and they provide the locks and carts for you. The only issue I had was the limited hours to access storage.
Haile, was such a awesome help when I visit my storage unit. So willing and kind. I think she deserves a raise. Thank you Haile for you kindness❤️
Ms. Haily was amazing at helping me get everything I need together and help me get the best storage that I needed!!!
MISTY is the absolute best!
The whole renting process was easy & stress free. Definitely will be recommending this site to family & friends!
I had an issue in regards to a payment that was processed. I called and worked with Haile who was very patient and helpful in getting this resolved. Great customer service!
The staff provided good information and the boxes I went there to purchase.
Misty is always so helpful in getting my storage needs met. She’s so nice and kind and even though she’s always busy she gives everyone the best costumer service!
Misty helped with my rental and downloading the app. Friendly staff and able to bring a smile to my face.
Janet was amazing she understood everything did such a great job Assisting me thank you !
Thanx to Mr Everett I was able to get checked in on time and he was very nice, explained everything to me I needed to know about my storage unit and even gave me helpful tips about the city.. Thanx Again!!!
This was my first time ever renting a storage unit. Haile was such an amazing help! I kept calling several times asking all kinds of questions. It was noticeable she had a smile on her face every time I called. Haile has an amazing character. She was very patient with me. I highly recommend this location to rent a storage unit!
Went here to buy some furniture and it was really nice inside.
S/o to misty for helping me! She was a joy!
Great customer service and very nice.
Misty is the most helpful person ever. She deserves a raise.
Misty was Great Help even with moving a couch! Awesome Service
Misty was a huge help getting everything figured out for me when I was looking for a unit to rent over at 2221 Walnut Hill location. She was super friendly and great to work with. Not to mention the facility is very open and easy to get in and out of, also it was cheaper than everywhere else I was looking at! Thank you for making this an easy process Misty!