Public Storage Self-Storage Units at 2221 West Walnut Hill Lane, Irving, TX

10/10 service, Vanessa was very helpful and nice

Misty was a big help.

I had an extremely pleasant move-in/check in experience with Misty. You rarely come across outstanding customer service and Misty speaks volumes for Public Storage. She truly made it a seamless process and answered any question I had. Definitely recommend using this Public Storage for your needs

Misty made this process easy and with a smile. I highly recommend this location.

Misty was very helpful. She has great Customer Service and very professional. She is every time i come into the store. 😊

The staff Is very helpful on providing excellent customer service and the needs to their customers. I would highly recommend this place to my family and friends! Thank you for your amazing work!!

Very professional courteous and helpful....I was very happy with the facility's and.Vennessa Was the best she answered all my questions and went above and beyond

Misty was great , she manage to help the transfer of our unit efficiently. She was nice , very helpful , and we were not there for a long time . It was simple and she understood

Misty was very helpful knowlegable and professional in helping me very nice experience!!!!!

Misty was very helpful!

Misty was very helpful and informative.

Great experience! Everett showed fanatic customer service. Highly recommend.

Pleasant attention from the people who work in this magnificent place, Collin Lackey and a colleague kindly helped us throughout the process, any questions or good service I highly recommend the place, very helpful.

Unfortunately, new owner set rules to downgrade the service we were used to with the previous one. -There are not enough carts o trucks to move the goods (they will be available on office hours only. -Everything looks dirty -Staff is unfriendly. Need to pursuit them to asks questions. -We visited the place on Sunday and access door was open with no supervision. Our decision was to move out our goods from there to a different storage place.

Best customer in a long time. Friendly, kind and patient. Thanks Everett

This location is extremely convenient and the staff has been really helpful and polite especially Haile. If you get her help, you're all good.

Great place. This is my first time renting space. The place looks well maintained and clean, the staff are friendly and they provide the locks and carts for you. The only issue I had was the limited hours to access storage.

Haile, was such a awesome help when I visit my storage unit. So willing and kind. I think she deserves a raise. Thank you Haile for you kindness❤️

Don't rent here. It was fantastic when it was owned by Storage 365 but once Public Storage took over, it went completely downhill. My rent went from $60/month to $120/month with barely a notice, let alone an agreement to the new price. The bathrooms are consistantly dirty and nasty and there's always trash laying around. Tldr; not worth the price. Go somewhere else!!

Ms. Haily was amazing at helping me get everything I need together and help me get the best storage that I needed!!!

MISTY is the absolute best! The whole renting process was easy & stress free. Definitely will be recommending this site to family & friends!

Household / Personal items placed in storage July 31st, Removed and given away to a friend of the District Managers on August 7th due to a "System Issue, that happens all the time" as told to us in person by a local Public Storage employee. Robert Shushi, a District Manager at Public Storage, made the decision to give away our storage unit to Jason & Amanda Morey who operate LMN Irving Online Thrift. Robert made little effort to correct the mistake or to get our items back. Jason & Amanda were described to us as Robert's "friends" and "storage unit cleaners". Our unit was neatly packed with thousands of dollars worth of family items. I doubt this is the first time that items have been lost due to this arrangement. I also reached out to Tracy Johns, Divisional Vice President at Public Storage to discuss the issue. She has made no effort to contact me. Avoid this location specifically and Public Storage in general as you will receive no assistance in the event of a mistake. All of these statements are factual and backed up by police recording as they were onsite at Public Storage when we first filed this report.

I had an issue in regards to a payment that was processed. I called and worked with Haile who was very patient and helpful in getting this resolved. Great customer service!

The staff provided good information and the boxes I went there to purchase.

Misty is always so helpful in getting my storage needs met. She’s so nice and kind and even though she’s always busy she gives everyone the best costumer service!

Misty helped with my rental and downloading the app. Friendly staff and able to bring a smile to my face.

Janet was amazing she understood everything did such a great job Assisting me thank you !

Thanx to Mr Everett I was able to get checked in on time and he was very nice, explained everything to me I needed to know about my storage unit and even gave me helpful tips about the city.. Thanx Again!!!

This was my first time ever renting a storage unit. Haile was such an amazing help! I kept calling several times asking all kinds of questions. It was noticeable she had a smile on her face every time I called. Haile has an amazing character. She was very patient with me. I highly recommend this location to rent a storage unit!

Well it looks like I have posted a good review too soon.... Yesterday when I signed up everything was smooth. Today, the opposite. I was very inconvenienced and did not receive great customer service. And I was given the "We Care" number just to be hung up on 3 times, so no they "don't care".

Went here to buy some furniture and it was really nice inside.

S/o to misty for helping me! She was a joy!

Great customer service and very nice.

Misty is the most helpful person ever. She deserves a raise.

Great service

Misty was Great Help even with moving a couch! Awesome Service

Misty was a huge help getting everything figured out for me when I was looking for a unit to rent over at 2221 Walnut Hill location. She was super friendly and great to work with. Not to mention the facility is very open and easy to get in and out of, also it was cheaper than everywhere else I was looking at! Thank you for making this an easy process Misty!

This location was just taken over by Public Storage. They cancelled everyone’s code. Couldn’t get in for days. On-site people dont answer the phone. The app didn’t work. And they have no customer service number. The old company was great - this one is terrible. Choose a different company.

Spacial, clean, good price

Nice, clean, safe and good price

Jim is amazing he goes out of his way to help and I know this is really hard to find , thank you for all you do you are the best at what you do! You deserve a big raise ! When you go there ask for jim!!

Moses had a great outgoing customer service he went over and beyond to make sure I was happy

Great Customer Service! Moses definitely knows how to treat customers. I'm definitely staying with Storage 365 with this kind of pricing and service!! Thanks again Moses 👍

Excellent place, with great prices and incredible staff!

Moses Is The Person To See About Any Storage Needs Quick And Price Friendly Best Storage In Irving.

I can't say enough good things about this storage facility. The managers there do a great job keeping their customers happy and prices on the units are cheaper than other places without sacrificing security or convenience. Really good deal overall, highly recommend!

Moses is super helpful highly recommended him best prices ever

Do yourself a solid and go see Moses! Great customer service!

Morris was great definitely would suggest! Clean easy going facility.

We love the facility. Moses did a great job. Excellent customer service

I had a great experience renting here. Very well kept facility and a great team. Moses really knows how to take care of his customers!

Great customer service and some of the best deals in the area

They helped me recover a missing item very quickly. 5 star service !

I’ve been using this business since COVID-19 hit. I’ve been a customer of Storage 365 since May of 2020. The staff and managers have been nothing but kind and offer the best deals in the state in my opinion. Jim Wilkes the manager of this location is amazing and want to thank him for always being so kind and courteous! I would RECOMMEND THIS PLACE 100% If you’re in need of a small or large unit for your home/apartment all the way to vehicle storage. This place is AMAZING! So clean!

Great service every storage was giving me run around I got good price & lots of room. Jim is the truth thanks for excellence service. Working after hours as a manager quality customer service God sent.

Clean and a great feeling going in. I have no worries going into Establishment.

Denisha was a very pleasant and professional person to me I would recommend this clean facility to any anyone who needs storage.

Very nice staff. Manager Jim W. is exceptional with customer support. 👍 Exceptionally clean facility. Good location. I really like the personalized door/gate access code. Definitely recommend this location.

Jim the manager is very nice and helpful. And the Hispanic guy I don't know his name but he's always friendly. Building is always clean. I recommend them all the time.

Great place. Clean, great staff. Highly recommend.

Storage 365 (Walnut Hill, Irving TX) is great! We really appreciate Jim Wilkes! We appreciate the proactive stance instead of waiting for it to become a bigger problem later. Storage 365 is customer driven, clean, and we highly recommend them! We have added a second unit, and again the experience has been great! Thanks again Jim for a great experience!

Super clean place! Friendly, and professional store manager! Denisha Stanfield! I appreciate your welcoming to the storage! Thank you, Denisha! Outstanding! I love this place!

Storage 365 (Walnut Hill, Irving TX) is great! We really appreciate Jim Wilkes! We have been using a unit for about a month, and there was water on top of one of our container from a leak in the roof. He was able to rectify the situation quickly and professionally. We were able to move to another unit so we didn't have to worry about water damage. I appreciate the proactive stance instead of waiting for it to become a bigger problem later. Storage 365 is customer driven, clean, and we highly recommend them!

The staff there are really helpful and understanding to my storage needs especially Ms.Nikita

Has always been a professional establishment, and conducted business well. Very understanding, and truly there to help. My thanks and appreciation goes out to Nakita She was a wonderful presence and is great representative for the company. I strongly recommend !

Been with them for a couple of months. Very professional

I am thankful for the lady who stayed a little more longer after hours to help me rent a storage space. She was very helpful and nice.I was running late from my bank and previous appointments. After a stressful day and also recently have pain from arthritis with cold weather which makes move slower I am thankful for the lady being there to help me at Storage 365 Irving TX.

This facility was very accommodating. The process was easy obtaining the unit, which is remarkably clean facility. And the staff is professional & very courteous. #I storage in town with very reasonable rates.

I recently rented a 10x15 space. The whole process went smoothly. Omar was able to arrange a fair price (better than other company in the the area). He was very knowledgeable about what our options were concerning size, location, price, terms.... We were able to prepay a year, so we avoid any price increases (something that has happened at other storage locations). Storage 365 is very clean and covid precautions seem to be in place. Overall I’m very happy with facility.

Omar was great; very professional and accommodating. The office and facility is nice & clean. I recommend this location to anyone needing storage.

Polite, helpful staff. This storage facility is clean and well maintained. Storage units are well placed and easy to move belongings in. I highly recommend this storage facility.

Very clean place and excellent service

Good customer service was informative and professional. Units where clean and affordable

Staff was nice and informative. Units where clean and affordable

This is it! if you are needing a storage place in Las Colinas area.Very nice, up to date and clean. Great security! Love the people who work here. They are helpful and friendly. Eric, Denisha and Louis are amazing! They are running an awesome special on prices right now. Call them.

This weekend went to my storage, while I was there made a purchase from Denisha. She was so nice, and helpful. I've had my storage there for a while and it's a great place and very clean. I would highly recommend.

I had a great experience with Storage 365. Denisha was very polite and answered all my questions. I loved her sense of urgency I was in and out! Definitely a different experience from other storage businesses I’ve done business with in the past!

Great pricing lots of security and very clean.

Dan was a fantastic help, very friendly smile and overwhelming welcoming me into the space. I would definitely recommend using Extra Storage Space

Robyn is very nice,,,great personality,,,great service...I highly recommend this storage facility!!!

Just brought our travel trailer here for storage. Love the customer service! They have bent over backwards to make this the best experience ever. My storage search is done!

Deserae is amazing need extra space use extra Space storage she's the sweetest.

Des was awesome super friendly and professional I would recommend this facility to anyone needing storage

I absolutely love this place! They really went above and beyond to help me out when I was in an emergency situation, especially the manager Desiree. She was so great to work with and did all she could to put me at ease. The facility itself is very well kept up and lit up at night, I felt completely safe going at night by myself.

Desiree and Adrian were outstanding and helped me get what I needed for storage and was very nice! The facility is very clean, they were knowledgeable and had great speedy service, would definitely recommend to my friends!!

Joseph is very professional and helpful

Very professional and helpful. Very fast!!

OUTSTANDING customer service!! Robyn is FANTASTIC!! She explained everything in great detail , she provided top notch customer service! Extremely happy with the service and the place. Best decision going with Extra Space Storage!!

Very good customer service Employees are friendly in nature. Explained all the process very easily & clearly. Clearly shown all the in & our process & made very easy to me Thank you to extra storage members.

This is a great place!! Clean and bright an the staff is the best. Friendly and accommodating!! Highly recommend this facility!

This would be my second time renting from Extra Space Storage. First time was awesome so I know the second go round will be even better! Robbin helped me this time & she is AWESOME!!

New, clean facility with lots of options. First month free! Brittany took her time and made sure I was happy.

I just such a great experience with Desiree! I have never used a storage facility before and Desiree explained the whole process in such great detail. I was in and out and the facility is extremely clean and modern. Glad I used Extra Space Storage!

Desiree, the store manager, made the whole process quick and simple! I was in and out in under 30 minutes.

Great Sevice and the Manager is very Friendly!

Excellent customer service from Desiree very knowledgeable about what would work best for me and you can tell she loves her job. Thank you so much Desiree!

Clean store. Awesome personnel! Desiree, Brittany, and CJ are fantastic.

Desiree is amazing! Great storage space!! She helped me with all my questions and needs. Couldn’t have picked a better place to get a storage place! 😃👍🏽

The site manager was so helpful Desiree she guided me in the right direction with my storage choice and needs!

I am 100% happy with my experience with Extra Space Storage 2221 W Walnut Hill Ln branch. I already leased 3 large sized space, each in 5 minutes only. Extra clean facility, convenient location very close to post office and an excellent customer service. Credit goes to Desiree, the branch manager, who has always answered my questions and helped me.

If you are looking for a great storage facility. I highly recommend Extra Space Storage. I recently went there and had an amazing experience. As soon as I walked in, a very professional and extremely helpful lady named Desiree Lopez assisted me. I’ve never used one of these facilities. So she made super simple and directed me exactly to what I needed. I was in and out of there before I knew it. I just wanted to say thank you Desiree Lopez and if there’s anyone looking for storage. Don’t hesitate, go straight to Extra Space Storage on: 2221 W Walnut Hill Ln, Irving, TX 75038

Awesome customer service! Desiree treated me with amazing respect and her smile could light up a room. Great location and convenient in and out process. Would highly recommend to any new comers.

Samantha has excellent customer service I'm happy to be a customer of extra space storage thanks to her!

This location is amazing and Desiree is always so nice and kind!

Desiree was amazing! She was so helpful and answered all my questions thoroughly. She's very bright and energetic, and was great with the walkthrough showing me the facility and how everything worked.

Came here with my bestfriend and we both highly recommend this location! Desiree Lopez is AWESOME! She was very professional and knowledgeable.We loved Desiree's great customer service and her great energy as she walked with us to see the storages.

Site manager was amazing and very helpful!

Great friendly staff, solid rates, great location! Would recomend.

Gabrielle, was a great help in getting me setup with my new storage!! Also the facilities are brand new so very nice and professional

Desiree Trejo was so sweet def will go back.

Very friendly staff, they accommodated my needs, site is very clean.

I could not have pick a better company for my storage needs. Desiree Lopez was very helpful and thorough. She made sure all my questions were answered, and she did a walk through multiple times to ensure that my code and lock were working. Great customer service. She made the process quick and thorough. Will definitely recommend this location to family and friends. Thank you very much! Keep up the good work.

The young lady who helped me Saturday was friendly and seemed to care about the safety of the items I will be storing. The facility is clean and the best rate in the local area.

I definitely recommend! Desiree was amazing! She was very professional and knowledgeable. I love her energy, she definitely a great asset to the company.

Gabrielle made renting our unit easy and fast!

Gabrielle may have just been covering in for this storage locating from another. But she definitely made us feel welcomed. She was extra pleasant. walked around with us and found us a unit near the elevator and doors and carts. Really it was how she was talking to us that made us feel so good. She had nice smile voice and eyes. :-)

Staff was excellent. Facility is new, clean and highly protected. Ask for Desiree , she is very knowledgeable about what works and genuinely cares to educate the client.

Customer service was the best, thank you for taking the time to answer all my questions Desiree.!! Recommending to everyone i know.

Desiree es muy amable. Siempre con una sonrisa. Esta location es muy limpio.

Desiree fue muy agradable y servicial. Ella contestó todas mis preguntas y me hizo sentir bienvenida.

Una de las mejores experiencias que he tenido. Desiree fue de gran ayuda y muy bien informado. Definitivamente referiré a las personas que conozco.

Great service great customer care highly recommend

Nice and clean and your rep Desiree is very sweet and friendly. She was such a big help and has a very beautiful smile

Great Experience.Desiree is great help.I recommend this location.

I found all the information very helpful in my decision making and will definitely recommend my friends and family.

Desiree was very helpful and informative when introducing me to my unit. I plan to continue doing business with Extra Space Storage and would gladly refer anyone inquiring about a storage unit.

Very clean and organized. Very professional. I recommend this storage facility. Ask for Desiree Lopez, she’s awesome!!!

Great location, staff is amazing. Very friendly, helpful and always smiling.

Brand new Desiree was so helpful ask for her