Public Storage Self-Storage Units at 3430 W Walnut Hill Lane, Irving, TX

Price doubled within a year. Elevator can break easily. Edit: Ty helped me reduce the rate but only temporarily

Came in recently Vanesa assisted me and made the whole process easy and fast. First time renting a unit and she was able to answer all my questions.

Desrenee was very helpful over the phone answered all of my questions and helped me get a storage quick and easy

That white girl up there was so nice

Wow Monika was amazing since coming to the property she help me out and was really patient and helpful thanks Monika

Monika was amazing, she was so helpful! She listened to what I needed and made It super convenient. So thankful for her amazing service! Thank you girly!

Monika was a great help

Front desk rental representative Misty knew how to handle the business efficiently , very friendly , and helped our transferring process quickly when we needed an upgrade . We were not there a long time and she kept it simple .

Ran into some issues on the move out day. Ty went out of the way to have it resolved

When I came in I was already comfortable with storing at this location. Tamar was handling a customer on the phone and was very kind. When she got off she gave me the same energy and helped me find the best unit for me. I did not plan on moving in yet so she saved me time and money explaining erental. She is great you should store hear over the other locations.

Tamar was very helpful for my first-time storing, i would recommend to anyone to store with her!

Passion was very helpful and nice

Passion was very nice and helpful

Passion was very nice and friendly

We booked the reservation for the month of May 2023. In addition We paid rent for the month of May. We went inside the office to ask a question about insurance, the lady immediately asked us question which was a very rude and offensive question. Date :4/29/2023. As a result I told store rep to cancel the reservation and I am still charged admin fee despite of moving date to be 5/1/2023 and rude customer service.

Misty has excellent customer service and excellent problem solving keep up the great work!

This location is never open, no one is ever there, the lady I spoke with today after being transferred by customer service said she works 2 locations. This location is always closed and they never answer the phone. You leave a vmail, they won't call you back. So if you can't get a hold of anyone in office or over the phone how are you supposed to manage your account?? My whole argument..I lost my stuff cause of this. Spoke to a rude lady today who wouldn't let me get a word in and just kept yelling "your stuff is gone, gone! I called your number multiple times, Nothing I can do about it, but then asked me what my unit number was, so she wasn't even looking at my acct, was just speaking, and ugly attitude cause she got frustrated with me, wouldn't hear me out, then said she had customers to tend to and hung up the phone on me. Negligence. My next step mis to contact an atty, because I fee proper protocol was not followed with office being closed and no one ever being there to assist customers with their accounts. Even now, currently office is closed and empty. As I'm parked out here.

If you expect rodents/insects, the elevator to be inoperative and the electronic locks to malfunction this is the place.

Signed up for service online, and received a text stating the unit was ready. When I arrived, the office was closed and no one was there, even though it was about 3 PM which is supposedly within their working hours. Couldn't open the gate door and there was no lock so I called the property manager and left a voice mail since no one answered. It's been 23 hours since then and I still have not received a callback or any contact regarding my request for assistance.

Passion is a very cordial and nice person with a very outgoing attitude.

Passion the new store manger had it smelling good and there and she was very sweet

Passion have very good customer service

Denise was so nice and very kind and helpful with get my needs take care of today

Denise help me and the customer service was excellent!! The level of knowledge was very helpful in assisting me.

Everett was the best and very knowledgeable. He was helpful in getting me a good storage.

Everett was amazing, very friendly and all around helpful, it’s was a pleasure dealing with him, am very grateful

There was a rat in my storage, damaged my stuff. Not sure how a storage facility would not have pest control.

Bad service, the worse public storage in town, homeless sleeping and very dirty.

Misty is highly professional, very helpful.

Was awesome and made sure got ever deal possible. Great and friendly service at its finest!!

Excellent customer service and southern hospitality spirit!!

Mice dropping everywhere... DO NOT PLACE YOUR BELONGINGS HERE... rats, mice, and ROACH infested.Rat dropping all over my boxes and squeals heard constantly. Brought to the attention of the staff and they just told me they know and pest control has been trying to fix... but how are they GETTING THEM OUT? This place needs to be closed down and cleaned out. I’m sick of paying monthly for my things to be a playground for mice/rats, roaches and whatever other rodents hiding in these nasty wall... Spend your money somewhere else.

Storage is clean l notice they had a mice problem. Hopefully they got it under control.

How much are the units and how big Hi

Have been using this Pocation for over a year now and have always done well up until now, while my wife and I went to go and grab a couple of things today we noticed rat/mice droppings on our belongings (on top of boxes and on the floor of my unit) as well as the inside of one of our leather theater seats was shredded up to bits. We also heard the squeals of mice/rats when I went a few days ago. Not sure if they have pest control but paying the astronomical rates that we’re paying and we have to deal with rats crawling all over our belongings is not what I signed up for. Save your money and rent somewhere else. very unsanitary. Wanted to take photos, but the squeals would not stop, so we left.

Used this Location before in the past, so decided on them again. only been a customer for a few weeks and I have already noticed rat/mice droppings on my belongings (on top of boxes and on the floor of my unit). I also heard the squeals of mice/rats when I went a few days ago. Hallways on the 2nd level are full of droppings... not sure if they have pest control but paying to have rats crawl all over my belongings is not what I signed up for. Save your money and rent somewhere else. very unsanitary. Wanted to take more photos, but the squeals would not stop, so we left.

A great experience with helpful staff! Certainly recommend for storage needs

Denise is amazing!

CLEAN AND GOOD CUSTOMER SERVICE. DENISE DESERVES A PROMATION AND A PAY RISE, SHE IS VERY KNOWLEGABLE AND HAS THE BEST CUSTOMER SERVICE. THANK YOU FOR HELPING US (JAMAL) WITH THE UNIT.

The payment process is always quick and efficient.

I have been a customer on and off at this location for years and I've had no problems. Everyone in office has been friendly as well as the manager. Denise is my favorite agent by far and she always makes sure to take care of us when we need something. Keep up the great work!

This property has a great customer service team member Denise, I have been in several times this month to purchase boxes, and they have been great in recommending what I need, awesome service

This location has legendary customer service team members. Needless to say, this is why my family & I have continued to return over several years. However it's sad, that in an effort to save money, public storage no longer deems it a necessity to have a monthly pest control company service this site (like they use to). Recently we were re-organizing our unit & noticed lots of rodent waste on the floor, holes in our cardboard boxes, & plastic, where they have gnawed & chewed. Kudos to the managers, they have really tried to handle this situation as much as possible. Public storage prides themselves on having more locations nationwide, than any of it's competitors! We are preparing to move asap. If your planning to rent here, pick up a pkg of D-Con & bring it with your first month's rent.

Denise was great and helpful. However the company gave me less than a month notice of increased rent by $20.

The location is easy access and the staff are extremely helpful

During a pandemic! They auctioned my belongings. I informed them the prior month that I had lost my job and was hospitalized for a break down. I owed $200 which was majority late fees! I had finally recieved my unemployment. They got 40$ for my belongings! When I had already scheduled to clear the balance as they lock up your unit anyway. Joke ended up being on them! $40 vs $200 I'd take $200 losers! The site manager Denise I did like at one point. But she has turned into a Public storage robot. The response was "It's just business" ha! Well the business you're so proudly standing up for clearly gives zero about you. But it's just business right? Tuh!

Denise is the best bestbest

Great place to keep your stuff...

Great customer service.. fast leasing.. love it

Everett was very helpful helping us figure out which unit we needed. He is a keeper for sure and made us feel very welcome. Thanks for your help!

Worked with Everett. He was very nice and helped resolve a billing issue that I had.

Great place, great fast Sevice I only stop by to make a payment and the lady on the desk was very kind and professional

Everett was very nice and helpful will definitely recomend this location

Great location and staff encounters are always awesome.

Great location and great service.Thank you Denise for your help.

Decent people at a secure site. Police patrol regularly. Never had any worries though.

Everett VERY helpful- quality employee

I didnt get a number to unlock trash do they have a nunber for combo

*******WARNING*****WARNING******* This locations employees Amanda and Denise are part a self storage theft ring from more than two different storage facilities.

Definitely great service and was very helpful

Great people.

Awesome customer service and temperature controlled facility to protect your items. Would definitely recommend to use this facility to all who are looking for short or long term storage options

Denise is awesome

Denise and Everett are so much fun to deal with and make the payment process so easy!!!!!

Nice clean place. The customer service is wonderful. Everett was so helpful and friendly.

I'm new to the whole havin to rent a storage unit so really dodnt know what to expect and how it worked but the lady in office was very nice friendly and really helpful she even stayed over her shift to help me and my son she walked us to storage unit the next then I lost my code to get into building the next day so the guy who answered the the aas very nice and friendly u could just tell by voice, conversation that he was cool guy also to me customer service is #1 I would recommend renting from here at least go check it out and then decide :)

The staff at this location is so professional and friendly especially Ms Denise :)

Great customer service. Always pleased with Public storage.

Great introduction to public storage for first time user . Everett was very courteous and helpful . Highly recommend this place

Phenomenal customer service

Very clean space and Denise was so friendly and helpful!

Everett was the best! He was very knowledgeable about the set up as well as my unit and prices. Thumbs up to him!

Great people Great service Many thanks

Celeste was so helpful! She offered to have a cart next to our storage since we’ll be bringing stuff after hours. She also waited for me even when I called right before her break time. Thanks so much Celeste!

Continuously exactly service, I will always chose this facility to do business with.

Clean,it has great costumer service,warm welcomes,and lovely service

Denise is very helpful and provides excellent customer services, knows her customers and greets them by name

Everett is super nice and down to earth. Facility is not really the greatest, but this guy more than makes up for that. Super genuine.

Amazing service and friendly staff. Definitely recommend Public Storage @ Beltline and Walnut Hill.

Quick easy and great experience. Denise was fantastic!

Phenomenal service, great people person and got me in and out in about 10 min. I would recommend this place to anyone. 👏

I love the staff here they make you feel like fam!!! My belongings are safe,and the $1 move in is absolutely a money saver!! Would recommend to anyone.

Everything went great the lady here was informative and everything was done quickly

Nice clean place and good customer services

Nice clean ... and nice costumers service 👍

Denise we appreciate your help and support thank you

Denise was very professional and informative thanks for all your help

Thank you Brandy! Great customer service!!!!

Everett was very professional and GREAT customer service the property manager Dennis was awesome!! I had a great experience

Brandy provided the best service!! Thank you so much for the services

This is my second time coming back and Ms. Denise has taken care of me once again. Thank you for your wonderful customer service!

My experience was quick and easy! The staff is amazing!!!

Everett was extremely professional and helpful I would be glad to come here anytime with my storage needs

Denise is wonderful!! She did an amazing job upselling and she has a very kind spirit. She's a keeper!!

Very good customer service and sales skills.

OH MY GOD!! I LOVE the staff here they are so friendly helped me out with everything I'm soo glad I came here!!! ❤❤❤

Denise is awesome and super friendly. Made my visit go fast and easy!

Was able to see all units to find the best one for a cheap price!

Denise was so nice, kind and professional

Everett made it very easy to make a payment, and was very polite and patient with me.

It was great visit this morning at public storage

David was very informative and pleasant.

Everett was awesome, he has great customer service and very down to earth .....and David was awesome as well

David was fantastic help

Great customer service from Denise ! Thanks for the help !!

Very friendly costumer service. Great service by the staff on duty. Awesome personality

Everett was very professional today! 😊

Quick and professional service. Awesome staff

Everett was very nice and understanding. I love coming to this location to make my payments I will definitely refer everyone here.

I went to this location just to pay my storage at another location but the process was fast and easy would definitely do the process again no hassles

Everett was very professional and courteous. He answered all our questions.

Excellent service went above and beyond exceeded my expectations I will refer family members and friends continue to be leaders

Denise is Awesome

Went to country club location 3 times and everytime i went nobody was there, decided to go to this location where Alicia was there to help me get a storage quickly very satisfied with her help today!

Miss Denise is amazing. Thanks for the great customer service.

Brandy is great!! She helped me so much. Very professional. Thank you public storage for hiring this kind of employee!! She is amazing!

Brandy was very helpful and pleasant. I appreciate Public Storage for great customer service!!

Outstanding Customer Service received from all 3 members of the A Team. Communication and Resolution to say the least was Superb as well. Above and Beyond, is my honest experience encountered. Thanks All. Guss M

Amazing experience she was really helpful!

Denise is always making sure the property is in good condition and lights are fixed. If you have an issue, she's on it! Alicia is also a big help and gives very useful advice to ensure your making the right decision.

Alicia is great! I got lost :( I came for directions, he let me used her phone to find the place and call my husband to pick me up, this is a great location, very clean, i would recommend it and Alicia is very helpful!

Denise and Alicia where AWERSOME

Friendly fast and helpful

Everett was extremely helpful and friendly. This location is very clean and highly recommend this facility.

Alicia was very helpful and polite!

My experience here was Awesome Great Customer service They are always so helpful I would recommend anyone to this location always

Alicia, Denise and Laryssa where so helpful trying to getting my storage unit.

Everett was very helpful, kind, and made the process very easy.

Denise is a joy to talk with, love her customer service skills and would recommend this location to anyone looking for storage

Denise and Brandy are very helpful with all my storage needs. Thank you both for providing such great customer service!!

The manager Everett was very helpful, patient, and communicates well.

Denise and Alicia where awsome, enjoyed talking with them while paying my bill

Everett was very helpful with helping me figure out what size unit I needed after looking at what all was in the trailer. He made the whole process easy and I will recommend this location to anyone that I know who is needing a storage facility.

Everett was extremely polite and helpful while assisting me with my storage unit needs.

How much price for cheapest

Alicia was such a great help!!!! She is truly an amazing employee, kind, friendly she put a smiley and my face. It was a great customer service experience !!!! I’m in love with public storage thanks to her !!!!!!

Everett provides the best customer service experience, I recommend this location.

Ask for Denise, she knocked it out of the park.

Denise do an excellent job also excellent customer service and great experience.

Great Customer Service, Denise is very nice

Ana great customer service thank you

Denise was very nice and helpful and made sure i had everything i needed. Very clean property!!

Barbara was very helpful, told me how to keep my things from getting damage.

Property is always clean,and property mgr. Is AWESOME

Awesome customer service. Convenient location with easy access. I would recommend others for the service.

I am very pleased with the quality of service of Brenda. She was very pleasant and very helpful. The process was so fast and I was satisfied. She answered all my concern and no time i was in my way to use the storage.

Alicia and Denise are very helpful!

Everett was GREAT!! Excellent customer service!

I had a wonderful experience at this location. The staff was very helpful and attentive.

How much is late fees

Denise was super amazing didn't rent at her property, However her customer service was A1👍🏽

Everett is the nicest guy and super helpful! He got me the unit I needed at a great price, and even came by to check on me a few days later when our movers were putting stuff in the unit. Highly recommend!

The service was excellent

This public storage is the best storage that I have been to customer service is awesome the young lady name Alica helped me yesterday around 2:00 pm. I was very frustrated because I in kept entering my pin and the system would say see manger. I had made my payment the other night so I didn’t understand what was going on. Right away she could tell the look on my face, she immediately help me talked nice to me and also just informed me if the payment is one day behind it will lock you out. And have several helpful information I didn’t know she was the best! We need more people like her in the world!!!

Everett great personality and professionalism

Everett was EXTREMELY professional, helpful, and easy to work with.

Great property. Denise is a great manager would highly recommend this facility.

Everett was a big help made my visit very easy and enjoyable

Thank you Ana

Nice n neat

Great service! Very friendly staff! If you're in Irving, I'd highly recommend! Ask for Everett, he's the coolest!

Very clean storage units and good customer service

This location is fantastic!!! Everett and Denise are professional, polite, knowledgeable, and charming! Thanks!!

Vary very nice people vary fast friendly 😍😘💯💯💯💯💯💯💯💯💯💯💯💯💯

Ana was great, super friendly and quick service!

Alicia is a good hard working person

Over priced compared to other storage spaces

Very friendly lady Denise! Nice and clean place. Thanks

Everett was amazing! He provided a quick, but informative, overview of the property. He'd had a long day, but made it a point to meet me less than 30 minutes after I'd placed my reservation online. He didn't try to upsell anything, but made sure that I was satisfied with the size of the unit I selected. I love that this property is so secure and does not keep a key to your lock or your gate code. The pricing cannot be beat.

Awesome!! Alicia really explained it so well!! She was very detailed and made me chose the one that fit the most.

Good experience. Everett is very friendly and helpful.

Great friendly service.

It was our first time renting a unit at Public Storage and so far it has been a great experience. Everett is friendly, approachable and very helpful. He went out of his way to explain things and made the process easy. I would recommend this location to anyone looking for a storage unit.

Everett was outstanding and explained the process so well. I was in an out and had the most pleasant experience for my first storage unit! Thanks guys!

Alicia was very helpful I absolutely love her eyes and her ability to make sure each customer had her attention even when she was helping me that's fantastic service, if you need a space see her she will get you in and out.

Good

Victoria was very accommodating with a sense of humor. Great representative for Public Storage! Lance

Great experience! Mr Everett was very pleasant and respectable. Also, funny! Nothing but smiles and laughs through the whole comfortable process. Facility and climate storage is very clean and temperature was perfect. Very informative on safety, security, and policy.

Everett Was Beyond Awesome!

Mr. Everett did a great job was use today. He is a very good peoples person very funny.

Everett is awesome!!!

Everett had great customer service made it an awesome painless experience!!

Great service and Denise is a pleasure to conduct business with. She is very friendly and professional!

I enjoyed this location, because of the property manager Denise, this is the third time i have rented at this location, and the property manager is always nice and professional

Everett was very professional and knew his products and facility very well. I was in N out in no time. I will recommend Public Storage to friends and family. Thank you Everett for all your help! 

Denise and Kimberly were so awesome. They worked hard for me and made sure I was satisfied. Thanks u public storage.

Great customer service

Alicia is THE BEST! She's very personable, friendly, and attentive. I needed a unit quickly, and she was able to accommodate my needs in a very timely fashion. This location is very convenient and clean. I thank the Lord for leading me here.

Ana great and friendly service.

Loved the atmosphere, the area looks safe. The service was excellent with a smile. Very nice personalities

Fantastic people. Thank you Denise and District Manager Robert for assisting me when I lost my only key to my storage unit and urgently needed access to contents inside.

Alicia is awesome

Alicia has a nice personality she is really great with customers, if I needed help outside of renting I would definitely come back to Alicia she went beyond her exspection to make sure I did not walk away without renting it was by the grace of GOD that I got the unit I only had $30.00 and the rental was $36.00 as I was getting ready to walk out as other customer was about to vacate I ask for $6.00 and the customer gave it to me I'm grateful.

It was excellent

Excellent customet service, there were not enough stars to rate this location .. it should have been 20+ .. thanks to both denise and alicia

Alicia she's great she helps me alot even as I am not speak English very well

Excellent service

Service was great!!!

Mercedes is the one I met. She is so wonderful. She was helpful, patient, kind, polite, alert, a listener, friendly, and consciencious about her work. She has a servant and sweet heart. I thank God I met her. Thank you.

Alicia was very nice and provided solutions for my needs!

Miss alicia and denice have given us a very good customer service they gave us a quote of quality with explaining about the unit the insurance the price and lease presentation thank the lord Jehovah for people like this

My experience with Alicia was fantastic best customer service I've had in a long time she is honest, truthful and professional she also made us laugh a lot, if I had to do it again I would do it again she is a great face for this company.

What a wonderful experience today with Public Storage, Alicia did a great job with our lease. I would recommend this location.

From our first month to now Denise has been so helpful always so helpful and friendly. The location is also very clean, doesn't have any weird smells. The company it's self has great employees, we walked into another location to pay our rent and again great customer service, friendly and helpful ladies, Alicia and Larsson were very helpful.

El mejor servicio que he encontrado en texas, por una bonita mujer que se llama alicia.

Alicia was very nice and she is very professional i would go bck there

Alicia was very helpful

Service was great by Alicia... Great personality and well productive

Alicia and Denise help me make my move in very pleasant. Alicia showed me around the property and didn't mind answering all of my questions. Denise and Alicia work great together they didn't mind helping each other to assist my needs public storage so be proud to have these two on there team.

Miss Denise is so plesant and great to do business with. She is a true asset to the Public Storage team.

Terrific support from Denise. Phone is working now after few days of having difficulties with it. Very helpful during u move.

Very respectful,helpful,and great customer service

Great service, fast and friendly.would highly recommend.

Denise and Alicia are both extremely helpful and friendly! Some of the best customer service I've ever received! I will definitely recommend this location to our friends in the area!

Denise rented me the unit and she was very helpful. Alicia called me back when I needed my code. She was very nice and helpful. She was getting ready to close and helped me.

Quick and easy with friendly customer service ♡

Very good customer service at this location, helpful and friendly staff. Clean property, will definitely come back to this location.

I love it so much

Alicia was very helpful and patient. Went far and beyond to find me a storage unit.

Alicia was fast and very helpful. Great customer service.

Denise is always pleasant. At one point I was looking for a smaller unit and there wasn't one available but she took my number and called me a month later when one became available. Good customer service.

fantastic customer service not sure about the price, but I absolutely love this location still looking around definitely considering this location.

I have been a long time customer with this Public Storage location. Denise was extremely helpful and friendly and we always enjoy talking with her! The day we visited, Laryssa was on the property too and she was very friendly as well. The property is very clean and would recommend this location for your storage needs! The

Very attentive excellent service. An always has a smile

Very pleasant experience customer service rep manager miss Denise wonderful lady always friendly love to see her when I go in if you need storage Walnut Hill is the place to be in Irving Texas

Service is always great

Denise and Alisha where extremely helpful today.

Moving and relocating in a short amount of time can be very stressful. With all the stress of moving on my shoulders, it was nice to come across such a wonderful customer service representative like Laryssa! She was attentive to my needs, friendly and overall tremendously helpful. It is a shame that many businesses don't have employees such as her. It is because of the great customer service that I received from this young lady, that I will continue to HIGHLY recommend my friends and family to come to this business when needing assistance with storage. Thank you once again Laryssa. You are a true asset to this business!

I love your agent Denise, she was very pleasant and helpful to me. The place was also nice and clean

Extraordinary people skills. Tanya and Randy were a great help very profesdional!!##

Amazing service 👍👍👍

Went in to get a box/ left with all the packing supplies need to help my move go more efficiently/ also noticed the place was nice and clean and way too go outstanding customer svc by the property mgr (Denise)

Thanks for all yourhelp

This is a very clean location. The customer service here is outstanding. I had the pleasure of meeting Laryssa. She made my moving into storage transition very easy coming from a stressful move. I hate moving and storing things. Laryssa was very friendly, nice and gave me the information and service that I needed. I highly recommend this location. Great experience and great prices!

Denise (the manager), was very personable and courteous. I actually enjoyed going to the facility and seeing her. The storage unit, as well as the grounds was very clean, and I felt that my property was secure. I would definitely recommend this location to anyone needing the service.

Son muy amables aki

Great customer service! Always friendly and very helpful!

Great service was in and out with my key in less than 30 min. Friendly service as well, Thanks Patrick

Excellent service, Patrick was extremely helpful and got me set up with everything I needed.

Margaret was very professional.

Denise's service was perfect today, as always:)

Awesome and wonderful

Great service every time I stop in

Denise is awesome!!

Denise is a joy and very helpful

Denise and carmen are the most sweestest and helpful people ive met...they have made this experience a great one...i deff recommend this storage to whoever ask they are wonderful! Moving from from nc to texas they have made it alot easier

Best place ever

Walked talked with denise and carmen , they were vrre helpful and efficient with assisting me and assessing my needs.

Denise is a great property manager with property always clean and orderly! She is always very friendly, courteous and greets all of her tenants by name. She worked diligently to resolve an issue with the our unit and the solution was a win-win for everyone involved!

Great staff

Great selection and will recommend for anyone who wants to buy boxes

My experience at this public storage has always been excellent! The staff is friendly and helpful, and our units are always secure and safe!

Carmen & Denise did a great job with everything. Very efficient.

Carmen and Denise just live it!!!

I would like to tell anyone that's looking for a very safe, clean storage location and very friendly staff in the Irving Or the DFW area to contact Denise or Pat, or any of the other friendly staff at the Public Storage in Irving, Texas off of Walnut Hill Lane. This was my second time using this location for my storage needs, and my third time using Public Storage in Total. It was a great experience as always! Please give them a call for all of your storage needs.

Denise and Pat are outstanding!!! Great work ladies!! Nice clean place to store your belongings! I really enjoyed the experience and all the help you guys provided. M. Holmes

I loved Denise she was the best her customer service was worth at least 10 STARS best manager ever the only reason why I chose this public storage !!!!

Lady at this location Denise always has a smile on her face when ever I stop in to purchase boxes , when I'm ready to store this will be the location I choose

I have a storage unit at another location in Irving but this location is close to my house, and also go to this location because the property manage Denise use to manage the location where I currently store, she always has a smile on her face, and if I am having a bad day she makes me feel better. She always remembers my name and other customers whom come in when i am there, which tells me she really does care about her customers, I miss her and wish she was back at the other location. Sincerly SHARON McGowan