Public Storage Self-Storage Units at 7500 Esters Blvd, Irving, TX

Our unit was flooded by a condensate problem. Currently working through insurance but it would have been nice if public storage took care of it

Ty help me resolve my concerns

Helen was very helpful and knowledgeable. Made my visit enjoyable and easy. Will recommend to my friends

Becca/ Rebecca is awesome! Super helpful and sweet! Love her and is super super supportive!!

Not really great at customer service , called to get a quote on multi unit and did not like the way this location responded , no sense of customer service at all. I guess they have way too much business and they don’t really care about new business

Rude staff very unprofessional. Staff lied directly to me about who they were when asking a name to report to corporate. Stay away

I just called and inquired about a unit I’m potentially trying to purchase for my move and the guy Willie who answer the phone as so helpful with the millions of questions I asked a lot about the prices, sizes, and specials! Just awesome CS when I’m not even a customer just yet but it did make me strongly consider this location

Update 04/03/2024 Overpriced!!!! It looks like every April, they raise the rates this time. It went up to $188 a month. Updated 04/05/2023 They raised the rates on me twice in a year, first up to $100, then to $140 a month, and now I am paying double what I was paying 18 months ago. Initial review Overpriced, good location, a couple of blocks off 114, in & out. easy rental Dan was very helpful. I looked at a few other storage facilities, and this just felt right, and I am glad I made this choice. Update After I wrote a bad review due to 3 price increases within 30 months, Public Storage reached out to me and gave me a discount on the last increase for 3 or 4 months.

The customer service is great and the whole process took me no more that 5 minutes.

Location is friendly with knowledgeable reps and the reps are super friendly and kind. Love it. Will spend my money here any day. Love the safety of this Public Storage. Feels secure. Shoutout to John for the help. :)

Great

They never answer the phone…

Jhon was great

GREAT SERVICE JOSH!! 5 STAAARRRR

Simple and easy.

Man it’s a this guy name Josh Grant man he helped me out a lot i thought he was a manager yall should move him up he definitely deserves it im definitely giving yall a 5 star because of him he great with his customers!!

Nobody is doing their job. I have call countless amounts of times and left many voicemails and no one returns my calls like it say they will. They call me from multiple number but when I call every number they have they don’t answer.

The gate and the elevator are always malfunctioning. Never rent this facility.

Monika was amazing assisting me and my partner today with a unit. We had some issues with fraudulent accounts being opened in my name from years back but that didnt stop Monika from providing us with the best experience. She and the associate she called from another store were the most helpful. Thank you Chelsea & Brandon

My Name is Julian Fira and I Recently Got a Storage From 7500 Esters Blvb , I Had Called Many places and Have Had Bad Luck trying to Find the Right location, many other places Have Bad Service but this Location Has Been Great. Monika was Very helpful and Just a Great Person in General. I was in Line and the people in front of me were very rude and she was still Very professional and Helped them without any Rudeness. She Helped me to find the perfect storage i Needed and it was her Great Customer service that Helped me decide on this Location. Thank you For Being a Great Help , Highly Recommended ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Public Storage was very clean and easy to navigate. Monika was super sweet and extremely helpful!

We are looking for a unit that we can back a trailer into. Monika was very diligent to help us find a unit. Although we could not make any of the units work at her location, she went that extra mile and helped us find a unit at another Public Storage location. She saved us an enormous amount of time with the help she showed us. I don't know what you pay her but it sure is not what she is worth! I sure wish I could have rented at her location.

Great and amazing place to rent a unit

Wow! Monika at this location is amazing and helpful!! This property is extremely nice and clean! Excellent customer service!! That’s why I’m giving 5 stars!

I had a lovely experience l felt welcomed by Monicak😍😍

The place where I have my things stored is okay, but public storage, being as well known as they are and as big as they are, I would not have believed that they take advantage of and hurt the smaller businesses that lease business spaces from them to the point of bankruptcy over not being transparent and putting a stipulation in the lease making them responsible for repairing and/or replacing air conditioning units worth 20,000 a piece to replace and disclosing that the air conditioners in their buildings were over over 30 to 40 years old in which we know the max amount of years a residential and commercial air conditioner is 25 years, anything after that the air conditioners use is coming to an end. This supposedly customer friendly company has done this to several businesses leasing from them, they have had the air conditioners go out and all of them being 30 to 40 years old in which one was a family member. I am currently looking for another storage building to put my things but this place is not customer friendly and intentionally and knowingly screws people over. May be okay for storage buildings, but just a warning to those looking for commercial places to rent. DO NOT RENT COMMERCIAL BUSINESS PLACES FROM PUBLIC STORAGE THEY ARE NOT TRANSPARENT AND WILL SCAM YOU INTO REPAIRING THINGS THAT THEY SHOULD HAVE OR AT LEAST SHOULD HAVE BEEN UP FRONT WITH THESE POOR BUSINESS OWNERS, to make them lose something they have worked so hard for then have to file bankruptcy because of them scamming them. How this can be legal I have no idea. If I could leave 0 stars I would.

Monika has been extremely helpful when it came into moving into my unit.I soon found out that I did not rent out a big enough unit and she was extremely helpful on upgrading me to a larger unit.she took time when it was just my mom on getting things up into the unit.I couldn’t have asked for a better person to work at a storage facility.

Monika. She very helpful And all procedures is done very quickly. Thanks

Stopped by today to get a storage unit. Monika was super sweet and super helpful. She showed us the ins and outs of getting to the unit and made the experience very quick and smooth! I look forward to seeing her when I stop by!

Everett was super friendly and helpful!! He gave excellent customer service and made a difficult task bearable with well timed humor! Thank you Everett for taking such good care of my friend and her daughter ❤️

I got robbed literally storage broken in to . Rent went up 5 times in less than a year and a half.

Moses was very great help very professional

Well organized and well kept facility. Moses was very helpful.

Everett was great! Patience and customer service is a 10! Great guy!

Best place to rent overall. Moses is exceptionally helpful. Huge kudos to him!

Everett was very informative and made the process of renting a storage unit easy! He answered all my questions and was very nice through the whole process! He called in advance to introduce himself and to see if he can answer any questions! When I did visit, he personally escorted me to my storage unit and assisted me with the access code. Very secured!

Great customer service! Everett helped me find the unit I needed and was very prompt and on point with getting everything squared away! Thank you!!!

Ask for Ryan when you go in here. He is awesome. He took the time to explain everything and made sure we got the right unit. His attention to detail was amazing. He very carefully explained how to enter and exit, and also showed us how to efficiently load and unload. He walked us to the unit, and showed us where the lights were and how to get in and out.

Clean, secure, well-maintained storage facility. Ryan at the front desk was super helpful. 10/10

Friendly staff. Place is nice and clean.