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Public Storage Self-Storage Units at 6651 Longhorn Drive, Irving, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 28/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 28 /mo $ 56Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 35/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 35 /mo $ 70Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 39/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 39 /mo $ 78Best Price Label+ one-time $29 admin fee
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5'x8'Online only price$ 43/mo
Small 5'x8'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 43 /mo $ 86Best Price Label+ one-time $29 admin fee
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10'x7'Online only price$ 70/mo
Medium 10'x7'- elevator access
- climate controlled
- inside unit, rollup door
$ 70 /mo $ 100Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 89/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 89 /mo $ 123Best Price Label+ one-time $29 admin fee
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10'x7.5'Online only price$ 91/mo
Medium 10'x7.5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 91 /mo $ 130Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 99/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 99 /mo $ 198Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 117/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 117 /mo $ 162Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 121/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 121 /mo $ 242Best Price Label+ one-time $29 admin fee
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10'x12'Online only price$ 128/moMedium 10'x12'- ground floor
- climate controlled
- inside unit, rollup door
$ 128 /mo $ 177Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 131/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 131 /mo $ 262Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 140/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 140 /mo $ 200Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 231/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 231 /mo $ 330Best Price Label+ one-time $29 admin fee
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12'x17'Online only price$ 238/mo
Large 12'x17'- ground floor
- climate controlled
- inside unit, rollup door
$ 238 /mo $ 340Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 244/mo
Large 10'x25'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 244 /mo $ 331Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 305/mo
Large 10'x30'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 305 /mo $ 414Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Irving
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Storage Near Irving, TX 75063
Self storage near Las Colinas in north Irving is located between N. Belt Line Road and President George Bush Turnpike adjacent to John Carpenter Freeway, and convenient to I-635, Dallas Fort Worth International Airport, and Airport Freeway.
Small Storage Units Near You in Las Colinas
Frequent flyers out of Dallas Fort Worth International Airport can stow travel items close to the runways in our affordable 5x5 storage units. Golf storage is another popular option. Tuck away clubs after a round at your favorite fairways. These handy storage rentals about the size of a large closet and useful for all kinds of organizing projects.
Households around Las Colinas Elementary School looking to declutter can stow all-ages recreational gear in a 5x10 storage unit for play at Thomas Jefferson Park.
Behind the athletic equipment, pickleball racquets, fishing tackle, hiking gear, and beach toys, you can store rarely used items like holiday decor and off-season clothing.
Medium Storage Units Near You in Las Colinas
If you are expecting a new member of the household clear out space with a 5x15 storage unit. Capable of holding two rooms full of belongings, these units are useful if you are renting out your place short-term and need to clear the decks. Bike storage fits nicely in these long storage units after a long ride on the nearby Campion Trail.
Residents of Vistas at Hackberry Creek, AVE Las Colinas, and others sharing a condo, townhouse, or apartment nearby can store duplicate furniture in a 10x10 storage unit to keep common areas as uncluttered as possible. If you are downsizing, these square storage spaces can hold three rooms of furniture, decor, mirrors, clothing and more while you decide what to keep. Small businesses along N. Belt Line Road outgrowing their locations can store excess inventory, supplies, seasonal displays and filing cabinets in these versatile storage rentals.
Large Storage Units Near You in Las Colinas
Capable of holding four rooms full of furnishings, a 10x15 storage unit is great during remodeling projects or when moving apartments. In addition to furniture, appliances, and stacks of boxes, store long kayaks, canoes, and standup paddleboards in these hefty storage rentals. Pack in camping and fishing gear along with your oars, paddles and safety equipment. Or clear out your garage and park the cars inside once again.
Homeowners throughout Las Colinas, Hackberry Creek, and Mandalay Place planning a renovation can store five rooms of furnishings in a 10x20 storage unit. If you are new to Irving or between residences, store the contents of a three-bedroom home in one of these large storage rentals while you look for your new place. For larger projects or if you are relocating from a bigger house, a 10x30 storage unit should do the trick. About the size of a two-car garage, these extra-large storage rentals can hold seven-plus rooms of belongings.
Storage near 75063 offers ample indoor climate controlled storage units in a wide variety of useful sizes. Cheap storage here is close to the Mustangs of Las Colinas Sculpture, Mandalay Canal Walk, and Dallas Fort Worth International Airport. North Irving Public Storage in Las Colinas has storage solutions to meet your residential and commercial needs.
When too much clutter piles up or you are just moving to Irving, take advantage of our eRental program to book a contact-free move-in.
Find additional storage near 75063 at 7500 N MacArthur Dr, Irving TX 75063 and 7500 Esters Blvd, Irving TX 75063.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 450)
DO NOT RENT FROM THIS LOCATION!!! THEY ARE SCAMMERS! This place will take your rent storage up every 6months to get you to move out Ive rented this space going on 3yrs or so and every month its an additional bill when Ive always paid my monthly fee they told me that they wernt getting the paid so I requested that I can show them where I was getting charge the guy who owns the building did not want to see it. Terrible customer service nasty bathrooms disrespectful workers noone is ever in the office if you need help the manager over this building hires people from a third party website without running background checks and there is always a homeless person who is walking around somewhere. The first year they had a worker who I initially caught stealing my clothes I reported the incident to the front desk and the building manager never got back with me. I havnt had time to move my things but this is my last month here my rent started at 70 dollars a month and have now gone to 200 dollars per month as they have taken the rent up consistamtly every 6 months they wont be getting anymore money out of me
Maya checked me out of my unit today and was very helpful!
Maya jones is very communicative and understanding Great location
I'm so glad so happiness and clean 👍joann is amazing go check it out.
Destiny was very nice and helpful
Maya is the BEST!! Answered all my questions and was the sweetest! She was very knowledgeable and helped me choose what would be best for me and was so patient! Definitely recommend coming here!
A great place the staff are very nice
Maya was very helpful and answered all of my questions. She is great!
maya was very helpful on helping me find my unit, thanks a lot!
Absolutely Horrible Experience – Stay Far Away from Public Storage!
If I could give zero stars, I would. I vacated my unit on November 30, 2024, but Public Storage still charged me for December 2024 AND January 2025. I called multiple times, physically visited the location repeatedly, and begged for a refund. After posting a very negative review, the manager finally called me, promised a full refund, and requested I remove the review – which I did in good faith.
But guess what? It’s now May 2025 and I just got a call from a collection agency, claiming I owe a balance to Public Storage. What kind of incompetent, disorganized company sends an account to collections six months after vacating – especially after acknowledging the mistake and issuing a refund?
This is not just poor service – it’s gross negligence and harassment. Their internal communication is nonexistent, their customer service is clueless, and their billing system is a complete disaster. How can you send someone to collections without even checking your own records?
The staff clearly don’t care, and management only acts when they’re publicly shamed. Trust me: avoid Public Storage at all costs. Go with literally any other storage company – it’s not worth the nightmare I’ve gone through. Even after six months, I’m still being dragged through this nonsense. Save yourself the stress and frustration.
Moved in today! Maya helped me complete my reservation. She was very patient and kind. Answered my questions and gave me the quickest route to my unit. They didn’t have many carts on hand but she was able to secure me one so I could get everything in one go. Appreciated her patience and help!
Maya is super friendly, informative and professional! Great location ❤️
Storage is extremely safe, clean, and well-lit. Climate control is actual climate controlled and dry. Plus, it’s BUG and RODENT FREE! We’ve been renting here for years.
Maya was extremely kind, helpful, and straight-forward. Not salesy or pushy. She helped us navigate the process and find the best deals. Super glad to have Maya and Public Storage around!
Maya was incredibly amazing, friendly and so efficient. She's a doll!
Have my car towed? BIG MISTAKE!!
Outstanding customer experience
The process was easy. It was quick and she was very thorough and very accommodating.
I had an outstanding experience with Maya, the property manager at Public Storage in Irving, TX. From the moment I walked in, she greeted me with a warm smile and a professional attitude. She took the time to thoroughly explain my storage options, ensuring I found the perfect unit for my needs.
Maya’s attention to detail and customer-first approach made the entire process smooth and stress-free. She was patient, answered all my questions, and even provided helpful tips on how to maximize my storage space. The facility was clean, well-maintained, and secure, which gave me confidence in my decision.
It’s rare to find such excellent customer service these days, and Maya truly went above and beyond. If you’re looking for a storage facility in Irving, I highly recommend Public Storage—ask for Maya! You won’t be disappointed.
Chance
Property is very clean, Maya helped me with everything and help me get to my unit.
Time limited access can be annoying, office not staffed on the weekends, bathrooms are locked unless office is staffed.
Maya is so nice and helped me with all of my questions!!!!
The property manager named Maya is awesome! Love my new storage!!
Worst exp. Please don't goto this storage, they canceled my reservation n also charged coupletimes double on my auto pay...hard to get hold of their managers n No customer service....they lie n just want to rip/take ur money ....the person who works says they can't modify or update anythg n their mgrs don't pick calls....I literally stay 2 hrs in their office n spoke to 4 diff people n still didnot solve the issue abt get new unit n same price that I got email....
Desi was very helpful in the process og getting my storage today, nice work 👍
Property Manager Maya and Lyricc are charming, helpful and thoughtful young ladies that made my experience AWESOME!
Super neat and clean place. Maya at the front office helped us open our storage, and she was wonderful and very helpful!
I am so greatful for the help of Maya and Jessica. When I came in I was stressed because I needed to move the next day. Jessica showed me the available store unit. Maya and Jessica completed everything in 15 minutes. They were very knowledgeable about the property and answered all my questions. I high recommend this location.
Maya is Very helpful and nice great customer service she knows what she is doing
At the Longhorn Dr location, Mia has assisted me a couple of times and each time she’s been absolutely amazing! She’s very sweet, professional and knowledgeable about all the services provided by the company. On a particular occasion when I needed a cart and none were unavailable, she even offered to help me move some of my items. To me, that’s going above and beyond! I really appreciate that type of courteous service. Thank you Mia!!
I’ve tried to call multiple times left messages. I told them that my storage unit needed to be closed out for the account. And instead of them doing that, they have been sending me a bill. I no longer live in Dallas and I’m not coming back to Dallas to handle a bill just because they don’t answer their phone every single time I’ve called four months.
Here’s a draft of a review you could use:
I recently had an issue with being overcharged for two months after I vacated my unit at Public Storage. Thankfully, TY
Ashcraft, the manager, was incredibly helpful throughout the refund process. They were professional, understanding, and resolved the issue quickly. I truly appreciate their assistance in correcting the overcharge and making the experience as smooth as possible. Excellent customer service!
We had the worst experience of our life with them. Every important thing that we ever owned was stolen. No updates,no accountability. They hd no idea until about a month later when we visited that our entire storage was swept clean. All our expensive items that were a lifelong collection is gone. How someone knew what was inside the storage is beyond me. I will never forget standing at the reception almost wanting to faint after losing everything. Stay away from them.
DO NOT opt for this location. They no longer providing flatbeds. Try another storage or buy your own flatbed.
The young man that helped us was very professional and nice I would tell anybody to rent a storage unit for u guy. Thank you and god bless.
Clean
Location aside, this Public Storage is so great, plus all of the staff we've interacted with have been amazing! Especially Jessica! She helped me apply for a rent increase delay, which, around this time, is much needed. I got approved right there before I left.
🤗 It's a Merry Christmas! 🎄
The phones don't work it says press 3 to speak to someone and no matter what number you push the lady just keeps speaking so it won't work!!!
Been storing here for 3 years and I cant even bring stuff to my unit because the rolling dollies are NEVER there and I'm not about to walk a qtr mile with one box at a time!! Save yourself the trouble and find a drive up unit at another company.
Highly NOT recommended.
Awesome customer service, even though I made the mistake of putting my stuff in the wrong space they took care of me with a smile!
Highly recommend bringing some breakfast burritos for the staff😉
There are no carts nor dollies on site to help move your belongings in or out. I learned the hard way. I recommend renting a dolly or cart from U-haul or Home Depot on moving day. The facility itself is clean and appears to be secure enough.
Marcos we very helpful! He made sure we were taken care of since we have been customers for 2 years. We were considering moving to another storage facility but he convinced us to stay and gave us a great deal.
AVOID THIS COMPANY AT ALL COST! I kept my storage items with them for 6 years. In that time they raised the monthly charge from $49 to $156 for a 5x7 unit. When I moved out this weekend, I discovered they no longer have any personnel on site and they don’t have carts to help you move your stuff. They also do not offer any prorated premium so when I moved out, they charged me $156 on November 1, I moved out on Nov 2 and was told “sorry, we don’t provide returns on premium collected”. Learn from my mistake, find another storage company to work with.
I did all of my needs online and no issues.
If there were more dollies that would be great and trash bins so people don’t leave their trash everywhere
Marcos was a great help! Super friendly and knowledgeable
Thankful for Marcos help
Prompt customer service who will work with you.
Being only the second Public Storage employee I have ever interacted with ever in life, the scope of my expert opinion may have some minor limitations. Neverthelest, I can state with great confidence that Tanya is quite possibly the greatest Public Storage employee alive. Arguably the greatest who ever lived. Super friendly, knowledgeable, and quick on her feet. 6 stars.
P.S. And shoutout to Myra at the Esters blvd location. Also, incredibly helpful to my mother and I. Thank you for all your help!
Marcos did an amazing job helping get access to my unit. Thank you for your help sir and your great customer service.
I finally!!!!! Found the perfect facility and was helped from like three people! The facility is so clean and cool on the inside!
Tanya was very helpful and I will definitely recommend this storage place
District Manager Ty helped me with water leaks we had in two units. Much appreciated!!
Tania and Helen were very helpful, gave me a tour and quoted me on the absolute best deals available - no pressure sale at all and extremely easy process. These facilities are well kept and super super clean - also climate controlled! Great customer service from the folks here - I was just a walk in.
Id had a pleasant experience with Tania montiel. Ver professional and considerate. Take care of my custom needs
Went in to purchase some boxes and Tania was really helpful and provided me with the best service and everything that I need for my move in date ! Thank you
would love to give Tania a 5 star review, she helped me out today she has great customer service !!!
Tania was the best!
Tania was super helpful with all my questions,very responsible!
Would totally recommend! Loved the customer service I received/was provided from Tania. Very professional and helpful.
Tania has been very good to us and patient with us. Never had an issue here everything has been good .
Tania was very helpful with my storage needs
Went in to buy some boxes from this location and Taina was very delightful to work with, she helped me find the right boxes for my needs, if I ever need a storage space I will rent here.
This is my first time coming to public storage I spoke with Tania she was very helpful answered all the questions I had.
Thieves working here .. or at least one. I won an auction at this location, when i arreived to remove the contents of the unit, of course the girl took off immidiately after she unlocked the unit. Didnt waste anytime taking off after that.
She didn't open the door, check the tamper tag numbers to see if they matched the numbers on the paper or wait to aske me if it looked okay and if the unit looked accurate to the pictures. i almost immediately noticed that there were black trash bags that were filled with some type of goods gone out of the unit. It sounds crazy, but that is what i was interested in the most and what made me choose to bid the unit. Obviously I was right. I live at least an hour away. I usually try to make it to the facility the day of the auction ending. But in this case I made it the next day, which is fine. When I told the girl about the missing contents she called the manager. And ultimately told me that I could take the unit as is.. or I could be reimbursed what I paid for it. Very unprofessional and crooked. If they wanted anything out of the unit, they could have bid on it, or even has someone else do it for them.
Came in today to view and unit and i think the guy who helped me name was will he was so great and helpful he walked me to my unit and showed me around the space, unfortunately i wasn’t ready to purchase today but because of him i’ll definitely be back!!
(Amy Davis) I want to give Jessie a 5 star for contacting me on Monday 5/13/2024 letting me know that I failed to lock my storage unit door the last time I was there. It has been approximately three weeks since I have been at my unit and no one else ever contacted me about the door not being locked. Thank you again Jessie because I have nice things in that storage unit.
My storage unit is great, but the employees are too lazy to keep the restrooms clean and stocked, so they just keep them all locked. Except for the ONE that's next to the office on the first floor. My unit is on the second floor and the elevator closest to the office doesn't work. What's the point of paying extra for a storage unit in a building with restrooms if the restrooms are never accessible?!?! 😡
This is a great storage facility. I loved that it’s a nice and clean inside storage. It’s clean and so far secure. I would also like to thank Joann, Yessie, and Kimberly for their helpfulness. It’s also in a great location. I definitely recommend this storage facility.
After four months of renting storage space here in Irving, Texas, we believe this is the ideal location for our needs. We want to express our gratitude to Miss Yesii for her kindness, understanding and invaluable assistance throughout the rental process.
Today I had a Ruff morning moving but thanks to yessii she was able to help me & make my experience much easier thank you yessii more employees like you are needed
Worst experience ever. Took the lady 45 minutes as she stared at the computer, mumbling, clearly unsure of how to process the reservation I booked online. She straight up didn’t know what to do. Didn’t know how to remove insurance I opted out of, didn’t know how much reservation should cost. She had to FaceTime her boss who helped her out. Then she charged me $20 for a lock cause it was required. I was told on the phone when I called earlier that week that they come with a lock in the unit. She said it didn’t since I did the reservation in person I had to pay to add the lock on. So the $69 “promotion” I got online ended up being $120 in person. No deal at all. I went to the unit and sure enough there was a lock in the unit for me. Went back to return the other and she said no refund is due for $20, she just gave me an extra lock but I still didn’t need the second. She was so incompetent and a horrible communicator. Clearly did not know how to do her job. Very frustrating experience.
Update - DO NOT RENT HERE the location sold to public storage I have two storage rentals on two separate floors and at 9 PM I was unable to go from my 3rd floor to my second floor and both were open. It would only take me to the first floor. My keys and purse were all on the 3rd floor. There is not one sign that says they lock up everything at 9. I called the emergency number and customer service and the customer service guy was did not know anything . I live 1 1/2 hours a way a women it was dangerous. I was lucky to find a stairwell open and be able to get my purse and keys or else I would have been stranded. The manger did not call me back until I filed a BBB report. Great location, easy access very clean. Everyone is super friendly. JoAnne the Manager and Misty are awesome!!
Don’t rent from this location! Worst customer service!! They never answer the phone. They gave me misinformation. Slow to respond to phone calls and service requests issues.
And they keep increasing my rental price!
I won an auctioned unit. When I arrived, there was nobody in the office to give me access. This is the 3rd time the same thing has happened at a public storage location. I will no longer be buying units at any of their locations. Ridiculous
I am completely disappointed with the pricing
Initially I got the price for 96$ Per Month with discount and now they removed the discount and started charging 126$ Per Month.
This is completely Insane and Fraud
Could be better. Could be worse.
In move in day 1.5 years ago, there was a bed in my unit and I had to get someone to remove it before I could move my things in. The access from the app never opens the door (says I’m out of range, even when standing directly in front of it). There is ALWAYS a huge pond of water by the loading dock area, the bathrooms are unavailable and now they’re raising the monthly rate.
Friendly manager, clean and pleasant location would recommend this location
Great service
Very helpful. Made sure we got the right size unit.
Wonderful storage units and extremely professional employees with excellent customer service!
It’s clean, unless you have your own dolly cart. Have fun looking for carts. Idk if people hide them in their storage unit. But there’s no carts to be found
They never respond to phone calls or voice mail. I tried to call again and again and again. Still no one replies during working hours. I got a reply here in the comment saying it’s because they are busy, but I have noticed phone calls being ignored while I was there in the office.
Joann was very great
When I first came to Public Storage this nice lady Joanne (manager) helped me in so many ways. She is so kind to her customers & very helpful. I was going through so much in my life that she made my transition into moving my things into a storage so easy. This location is always clean & I always feel safe when I’m in my storage alone. I would like to thank you & your staff for being so kind and making this a great place to store my items. Thank you Joanne! 🙏🏽
THEY NEVER ANSWER THE PHONE! NO ONE IS EVER IN THE OFFICE. I don’t understand the point of having open times when no one is ever there.
Joanne was super nice, personable and real. She answered all questions i had and was a pleasant person to see in the morning. Glad i came here
Great experience and friendly team. Joann was a rockstar during my time l. Would use this location again because of her!
From my first time coming Ms. Joann has been amazing and a sweetheart, I appreciate all her help.
JoAnn was great! I needed to borrow a cart to move a few things and she was incredibly helpful and friendly. Great customer service! Thank you, JoAnn!
JoAnn was amazing!!!
JOANN @ 6651 Longhorn Drive. I'm putting the manager, JOANN on a pedestal in this review today. She has been nothing short of professional, kind, understanding, cooperative, and most of all, available when the phone rings or has to hold the place down on her own.
I'm approaching the last couple of months renting a space here and have almost been here 1 year.
This past year was a very rough year for me and I just want to thank JOANN for everything that you did in every way that you help me.
You're a prime example of what a human being is supposed to be like and the definition of professionalism and your role as a manager.
JOANN JOANN JOANN JOANN JOANN JOANN!
Joann was a fabulous help!!
Joann one of the greatest employee here
I love seeing her always, she’s just amazing
Joann is AWESOME!!!! I highly recommend this property she is GREAT !!
This is a beautiful property and the manager is the kindest and sweetest person. I rent her because of her. Public storage has a gem and I hope they know that.
Joann is a rock star…
Very clean and Joann is great!
Joann is the reason I chose to rent a unit here. I also got my friend Kristina onboard. Joanna does a great job and is always finding ways to help both of our experiences be first class. She’s awesome!!!
PS, I live in Mansfield but choose to make the 40min drive because of Joann. It’s hard to find a storage unit that is awesome and that you can trust 24/7.
Joann has the best customer service! The space is very clean and the well kept and the prices are great!!
Monika was a great help and gave wonderful customer service.
Joann the manager is a treasure. PS he’s lucky to have someone represent their company like her.
This Public Storage is the place to go. Excellent customer service, explanation of how to enter when after hours, fair price, have air-conditioned space, newer space so store room doors open well, well lit, and very clean. Not sure what else I would need. Chris
We were very impressed with how nice this place is. Joann & Casey were both so friendly & helpful. Best prices too ! Def 5 star service!
Very happy with my experience here. Neat, clean, well organized facility. Staff, Joann, was knowledgable and very helpful as I was transitioning from one Public Storage facility to another. Could not be happier.
I'm going to echo what I can see many others have said. Joann is great. I wasn't originally planning on getting a new unit at this location, but Joann understood exactly what I needed, and now I'm more than delighted with this facility. Would give 6 stars if I could.
After the promo rate it is really expensive. Access is hard during the week if you have a job. 9pm is too early to close and 6am is too late to open. 5-11 would be so much easier.
Joanne and Andrea has amazing customer servicié.
JoAnn was professional and friendly. She went above and beyond and made my experience excellent.
Excellent service from Joann
I typically don’t use storage units, but I’m glad we did. My husband and I visited this location and it was a breeze renting our storage unit. Joanne (spellcheck) made the experience fun and easy. Not what I expected with a storage company. Lol Glad we made this decision. :)
Wow...where do I begin? Joanne is AMAZING!! Her attention to detail is impeccable and her ability to make you feel like she genuinely cares about your needs is remarkable. As a business owner, I can attest to how far and few in between you come across an employee like this. I hope you all realize what a gem you have in her because if not, well, let's just say appreciate her while you can! 😉
This location has the most outstanding customer service.
My service was fantastic! Joann was very detailed and answered all of my questions. Additionally, she educated me on great techniques of how to best use my storage space and storage tips.
Thank you Joann for a wonderful experience!
I tried accessing my storage at 8:45 & i could not enter! Imagine the frustration when $238 for a overpriced storage unit just came out of my account. Access hours are supposed to be 6AM-9PM.
Update: Ty & Joanne helped me immediately after receiving my voicemail.
Ty got me approved for a rent reduction because it had increased twice recently.
Joanne reset the access code system so i shouldn’t have any problems.
Joann is the best customer service person. I highly recommend this property
Great staff, TY was very helpful
Ty was super helpful while we were moving into the unit and handled the door situation we had. He was very quick to fix it all! You guys are awesome!
Ty was so great to work with - he quickly reached out to address my concern and has come up with a great solution! I highly recommend renting here - the property is super clean and office staff is responsive.
Very polite and professional representative at the desk who walked me through the process very efficiently. Quick and easy digital process without lots of paperwork. Great initial impression!
Great service from Joann
Joann and Tamar are awesome. I rented 3 units from this Public Storage and feel my items are very safe and secure in their hands. Joanne has always gone above and beyond to make sure my experience was the best possible. I highly recommend using this Public Storage for your storage needs.
I have worked with a few people at this location and was not impressed until I worked with Joann. She is excellent, so customer oriented and understanding with a positive attitude. If you are going to rent here don't engage with anyone else.
JoAnn is known in this industry. This is byfare the cleanest, most helpful location. I can’t imagine being at another storage.
Everett excellent worker keep up the great work!
Monika was great help today. Made the process so easy!!!
bathrooms are locked now. there aren’t any trashcans to throw away small things paper bathroom are usually filthy assuming because of other ppl i think people let there dogs use the bathroom on here
This couldn’t have been easier of a process! We were pleasantly surprised. We have never gotten a storage unit before and this was a breeze! Thanks to the wonderful team it made our Monday a lot better
I drive by this location going to work and recently needed a storage. Decided to read the reviews and take a trip to the location. I’m glad I did, it took no time to get a unit, Joann was such a great help and knowledgeable. The unit was clean and so was the facility. Glad i stopped by!
Joann was the staff member the day I had questions very personable and was quick with answers so glad I got my family & I got our storage here!
Excellent customer service Joann!!!
Joanne rocks and knows her store
Joann is amazing and a wonderful assset to your organization! Made my life simple and easy and was friendly and helpful at all times!!!
I have renting with Public Storage for a while, but we will let the readers decide.......Forced to move (no help from PS) from my unit off 35 in Lewisville....moved to the one on Longhorn......Transferred my stuff from one unit to the next, Can you believe what happen?........I had too pay the full amt, because rent is due on the first (instead of of pro rating for the 3 days,) and I just needed to transfer to a smaller unit......No empathy for their customers.
Mrs joann is the best . I love her energy. Thank
Ryan was the best he was very helpful☺️
Ryan was the best!!! He went above and beyond to help me and my husband find the best storage option for us!!! I would definitely recommend public storage due to Ryan’s outstanding customer service!!!
I payed my storage this month asked one of the guys to take there lock off and he said he would when I got there to move my stuff and there they lock was still on there so I broke they lock like they broke mine and moved my stuff and there 💔🙃
This Public Storage location is so damn good, I came back. Thanks Joann and team for always being so accommodating!
We have been very pleased with this Public Storage facility as it clean, has easy access and the customer support is brilliant. Special shout out to Joanne who always has a solution for any concerns or issues and she is so pleasant all the time. Highly recommend.
Ryan was the best! Great location and managers!
Grate customer service 👍
Joanne was a great help today to me and my mom. She is always so pleasant when we come in. Keep her around!!!!!
Joanne did an exceptional job today. But, she always does on every experience. I truly appreciate her being in this location. The best service I’ve received since being here.
Great customer service and professional staff member.
Everett is an amazing personality. Very helpful and knowledgeable.
Such an easy time! Joann was great at answering all my questions would recommend for first time storage buyers
always clean. staff is professional
JOANN was amazing , this public storage place is amazing too , prices are affordable and the staff is very helpful and great.
The facility is very nice and clean with a friendly and helpful staff. Good location and the manager Joann is GREAT and super professional
I was moving out due to the 10x10 climate control increase from 127.00 to 160.00 a month increase! The associate was understanding but acknowledged that corporate made this decision which was ridiculous due to the fact that consumers like myself were not willing to accept such an increase especially when other areas like food, fuel, and housing has just imposed vast increases as well! Public storage should have thought about retaining it's current consumers by lowering the monthly payment by 10.00 and thanking us for being so loyal! Then ask us for referrals to increase occupancy! Business one 0 one at it's finest for Americans!!! Sorry for your lost! It will continue!!! Business Management college graduate!!!
I would like to thank your employee Remika H. for her wonderful customer service. I was highly upset after extremely poor service at your 7500 N MacArthur location. I was left sitting there for hours after paying over $200 for a storage unit. I left a message and received no response. It was just dreadful. Thankfully, when I called your other locations Remika helped to resolve my situation in a highly profession manner. She empathized with my situation and provided me with a solution which is why I was retained as a customer after that horrible experience. I lost money, time, and energy I would not recommend that location to anyone for health, safety, and customer service reasons. It was all subpar. Dodge 7500 N MacArthur location like the plague.
Joanne was warm, friendly and professional!
She made the process painless! Thank you joanne
Joann is an absolute blessing. She is the BEST property manager. She cares and shows it. I couldn’t be more grateful!!!
Joanne was very sweet and helpful. Answered all my questions . I was very satisfied with my visit
Great facility and wonderful staff who are incredibly inviting.
Joann is the best manager at public storage I high reccomend.
Ms Joann has been truly a wonderful joy. She has has helped me sooo much during a very stressful time; her customer service skills were superb she went above and beyond to help me.
I absolutely love Joanne ! She takes her time to deliver personalized quality service for you ! I cannot rave on not only her as a professional and handling her job very well but as a human! U don’t find customer service this good anymore ! Thanks Joanne !
Joann the manager is very professional, and helpful. Be sure to go here for all of your storage needs. I’m very pleased with the service here. This is the only storage facility I will use. If your looking for exceptional customer service be sure to go here and check them out. They always have promotions as well. You will not be disappointed.
My encounter with Joann was great. The facility is nice and clean. I left with a smile.
There's several sizes units to choose from and they have elevators, the downfall is that with the elevators at times, there is only one in service and people hold them in the upper floors.
I had my items in storage at this location for approximately 4 months and EVERYTHING was safe and sound. The property was totally cleansed and well kept. Ms. Joanne S. was SOOOO AWESOME with anything that we needed. Joann is graft at her job