Public Storage Self-Storage Units at 747 Grapevine Hwy, Hurst, TX

Brandi was great. She was so informative and helped in every way I needed. I recommend this Storage Facility especially with her to help you out for your needs. Thanks Brandi again for helping me out.

Brandi was great. Was able to help me with my space. Nice clean location and friendly service. Will recommend. Great job Brandi.

Super service from Brandy!

This site is very clean and the staff is very helpful.

I have several storage units at Public Storage locations and CubeSmart. The Public Storage at 747 Grapevine Hwy in Hurst is the only one I DON'T have issues with. They keep the place clean, they take care of computer and billing issues, they have a good attitude, and maintain excellent security. 👌

Brandy was very helpful and friendly, facility is nice and clean. Definitely will recommend this storage unit.

Gracias por mi espacio en store me dieron buen trato

Was given problems with another Public Storage location, but the staff here was so much nicer and helpful. Great work Brandi, thanks for helping us out!

Brandi the agent here at grapevine hwy storage was so, so helpful, friendly, and full of positive energy. She was so pleasing I have no problem recommending Brandi to friends for their storage needs.

Clean and easy access to climate controlled units. Dolly provided by site.

Brandi was able to help me with my storage that is at the Brentwood location. I made a reservation to move to this property now. Brandis customer service was exceptional and she was awesome. Looking forward to seeing her around the store.

Stopped by today and was greeted by Brandi she took me out to see a couple of units and helped me complete my rental today she made the process very easy

This is the worst storage facility. I rented a small unit and needed up not needing it. I processed a move out in 4/24/23. I never moved anything into the unit and no lock was ever placed. They manager at the actual storage unit Terry never processed the move out. Therefore, my bank acct was drafted on 5/3/23 for the monthly storage amount. I called on 5/4/23 and Terry emailed the Distrist Manager about this. She gave me the District Managers contact info. I have left several messages and asked for someone above Jessica which is Erica Travato and she never returned can’t calls either. I had to call customer service and they told me this still hasn’t been closed out as of 5/17/24. They emailed Jessica Moore the District Manager and wanted me to give 24-48 for me to get a response. The customer service rep also requested for a refund but until this gets completely closed out that won’t be processed. BEWARE WHEN RENTING FROM HERE!!! TERRIBLE SERVICE FROM THE ACTUAL ONSITE REPS TERRY AND BRANDY AND THE DISTRICT MGR JESSICA MOORE ANS HER MGR ERICA TRAVATO.

Terry gives care to describing details of renting and is genuinely helpful, patient, and kind throughout the process. She is diligent and would be a great employee anywhere. Public Storage is blessed with her on the team!

Terry was so professional, explained everything! Set up process was very easy and took less than 10 minutes. Great place !

I don't have a unit at this location, but it is the closest to where I currently live. I stopped in to pay the bill for the unit at a location, where I used to live. Brandi was so delightful and helpful. She is an asset to PS.

Brandi is a wonderful helpful person very professional

Brand shis the best employee

Terry was awesome! She helped me find the easiest accessible unit that I could afford, as I have a hard time getting around. Very kind and helpful! Great customer service!!

Brandi helped me out and really explained all the information I needed to know. She was patient and understanding. Loved my experience.

Nice safe clean place. Staff was amazing. Brandi was super helpful. Thank you!!!!!

I had a small issue with my unit today. Stopped in the office and Brandi saved the day! She was so sweet and greeted me with a smile. This is the second time I ran into a small problem and they went above and beyond to help. Great staff here!

My wife and I felt like valued customers the first day we arrived to discuss options with Terry for our storage needs. Recently and equally helpful was Brandi who gave us five star treatment when we were there with questions. The facility is spacious, clean and at a great location. Thankyou Public Storage and staff for the valued customer experience.

Mil Gracias Por el servicio Excelente Brandi me ayudo mucho en la renta de mi storage Ella es muy Amable Gracias 🙂

I reserved a unit online, rates were relatively low. I went to the office to finish my rental. Hello do you love me was very friendly and quick. I was pleasantly delighted with her efficiency.

Great customer service.. Clean storage unit

Teri was very helpful and gave us great personal assistance!

I really wish that I could leave half a star for the worst customer service I have ever experienced in my life. (Yes that is a bit of an exaggeration) I’ve been trying to get a hold of a customer representative for my property manager for two days now even before the holiday and nobody answered. I’m just trying to ensure that I gave notice correctly and that my property manager will see it and seeing as how my property manager never responds to a voicemail, gives a call back and their door is currently locked when it says that they’re open online—should be a great indicator of how not great the customer service was.

Brandi was helpful with the whole process, very nice and professional. Really recommend this place if looking for storage.

The lady at the counter was very helpful. She answered all my questions. She knows her stuff. Thank you

Two words for this place and it's staff. Absolutely Amazing! I've been renting a storage unit here for over a year and even had to upgrade to a larger unit. Both Brandi & Terry have been absolutely wonderful! I found it interesting and also refreshing that even after a long day working on an Ambulance, coming in to pay my bill was quick and easy. No hassle, no attitude. I even noted how they were both warm welcoming and smiling just before they closed up. The energy, the vibes... it was all Good!! This place is has two entry points for easy access. It's also been clean all around the property & inside the building every time I've come through. This is another example of the good work Brandi & Terry do there! So thank you so much for having the best staff and a great place where I trust to keep my extra things. *I'll be leaving a Yelp review here soon as well, as I believe in sharing my reviews across the board. Especially with such a wonderful experience, it needs to be told & shared all around!

Facilities are nice. What you have to watch out for is rate hikes every 3-6 months. I started renting a 10x10 unit for around $110/month which was competitive for the area. Within 6 months they raised my rate to $136/month. I decided to stay because I already had stuff moved in and it was convenient to my house. 1 year after the rate hike, I get a letter in the mail informing me that they are going to increase my rate to over $150/month for the same unit. I checked online and they are charging new units of the same size as my unit for $136 so I called and got them to not increase my rate....at least for the next 3 months. This is ridiculous!! I'm looking to store things long-term not worry about moving my items after 3-6 months. Its okay to rent here but watch what corporate is doing with the rate of your unit!! I finally moved out. They were charging over $180 for the same j it I moved into 5 years earlier. Upon move out they don’t return phone calls nor issue a refund for the remaining amount of days left in the month. Rent elsewhere! Unacceptable way to treat customers who’ve been with them for over 5 years!!

Just moved here and called to enquire about availability. Terry answered the phone and I was immediately sold. My kind of place with employees like this. Then we met when I signed the rental agreement. Even more helpful and nice! Plus, the facilities are outstanding!

This is the best place for storage! The manager Brandi Melendez is so nice and caring. She goes above and beyond to make sure the property is clean and the customers are taken care of. I will continue using Public Storage because of the exceptional service that she has always given me. I give 5 stars! 🌟 🌟 🌟 🌟 🌟

I have been continuously charged for my old unit I moved out of and no one with this facility or public storage will answer or return calls. I’m so frustrated and have been taken advantage of. It’s wrong to treat people like this and take/scam them out of their money.

A place to store your stuff. The one we have is indoors, not climate controlled per se, but it doesn't get overly hot inside. Friendly staff. Recently, they raised the rates, but we were able to negotiate with them before the deadline.

Very poor administration of utilities.

Ms.Terry rocks, very patient

Ms.Terry Was Awesome!!!! Very polite and nice !!!!! Great customer service keep the great job up!!!!

Stacy and Terry are wonderful and very helpful. Helped me with all my needs for packing and the correct size of storage unit.

Stacy was very helpful and super friendly!

We have rented at this location for over 20 years and needed to rent a second unit for more space. Brandi helped us make the experience a good one. Brandi was very professional, knowledgeable and kind. Plus she has a beautiful smile. I highly recommend renting from this location and asking Brandi for any assistance.

Horrible continuous experience and would not recommend to anyone I don't know how many times I've shown up to find my storage unit inaccessible because something was wrong with the elevator or the electricity was off in the building. I talked to the management and they're more or less clueless and incapable of doing anything because they're basically caretakers. The best interaction I've had with this public storage facility was when I was walking down the corridors to my storage unit last year and slipped and fell in some kind of liquid. I believe it was some kind of fire retardation system from the overhead fire suppression system. I have lots of pictures. Fortunately I wasn't too badly injured but when I brought this the management's attention they didn't offer to take an accident report or to help or apologize in any way. They didn't say they would pass the information on to the district manager including my phone number and that they would reach out to me but that never occurred either. Before I get a response to this review by Public Storage or whatever company they have hired to handle their online reputation, here's how you resolve this: one months refund for the month of April. And apology for the lack of service and accessibility to my property over the 2 years that I've been contracting with you. Nothing else will surfice Update: it's been almost a week without a response from Public Storage. Obviously this is representative of their true attitude towards their customers. With the wide range of choices for storage facilities in this area I recommend people look elsewhere. This facility is cheap for a reason.

I opened the door and Brandi greeted me with a smile and a warm hello. Her service and personality was exemplary. 'Kudos" to you Brandi and a big thank you for all you do.😊😊

Very Freindly....Terry was awesome!

Terry was very helpful, we very much appreciated her friendly attitude and she was very knowledgeable and patient to answer all our questions.

Everyone was always friendly & helpful!

Shelley was most helpful and Got me signed up, and squared away despite Public Storage's computer software / IT crashing. Yes indeed it was frustrating, but Shelly still got the job done despite it all plus, tending to other customers needs, all at the same time. This employee definitely deserves recognition. - Thanks Shelly. The following information has NOTHING to do with Shelly... The ""System" is still malfunctioning with IT (Technical issues asking if of 10pm. I'm still having trouble while trying to sign in to my account. - Mark Q.

I can't say enough about the wonderful service at Public Storage. We worked with Terry, who helped us with our need to move from a 5x10 to a 10x10. Being disabled, it was important that we were able to have the new unit close to the original one. She was able to keep us on the same floor, just around the corner from our original storage unit. It made all the difference in transferring our things from the 5x10 to the 10x10 all in the same morning. Thank you Terry!! We really appreciate your kindness and service.

This location is excellent. Despite the size of the complex, the staff is fast, friendly, and efficient. Brandi helped me with a problem with my lock in a matter of minutes. Again, great location great staff!!!!

great experience with both Terry and Shelly! Super helpful and both pleasant to do business with!

So friendly. Lovely ladies!

Really clean facility staff is amazing!

Excellent place! Good customer service, great security and they're organized. Inhighly recommend it.

We've had our unit since we got evicted in August and of the workers I've had to deal with, Shelly was the one who stood out the most. She was personable, kind and very helpful. These days its getting hard to find employees like her that treat you with dignity and respect. The place is always clean and its really easy to get your questions answered in a timely fashion.

Terry has always been so helpful and super sweet and positive all the time! She goes out of her way to help you out and feel comfortable!

Brandi and Shelly were extremely helpful and knowledgeable about the unit pricing and availability as well as the internet pricing options. Very helpful and pleasant to work with throughout the entire process.

Great service from Shelly!!

Very clean

Eric was great! He was personable and had a great attitude. He helped explain the unit to is well and ensured we had everything we needed prior to us leaving! Thanks Eric!

Nice clean facility however the pricing is at best unclear. The online posted rent is not what you will actually pay. Additionally, the rent is raised approximately once every six months. Verify your rent Before signing up online.

Justin was super helpful.

Very helpful at a very stressful time. Terry could not have been more friendly, organize and helpful. Thank you

She was very helpful and kind in a time I needed it.

Terry, the manager super helpful and very polite

Terry was very helpful and friendly. She answered any question I had. She is the best.

Terry explained all the features that they have to offer. She got my account open in a flash. Then met me at my rental space just to check and see if I had any more questions.

We were needing to move from a smaller unit to a larger unit. Terry did an exceptional job in immediately addressing our needs. She was able to complete the transfer and help us move into our new unit in less than 30 minutes.

Have been using this facility for years. Great location off of highway 26. Good experience overall.

Clean

Very friendly and efficient. My second time to rent. Great property manager!

A very good and clean storage

Terry and Angela were very helpful getting my unit set up quickly, even after I had to change some of my reservation details multiple times last minute.

Clean and place for storage

Very clean, tidy and safe. Secure measures and friendly staff. Thanks Public Storage!

Edit: I received a call from a Senior Level Manager. The gentlemen was extremely kind and understanding. He genuinely wanted to hear about my issues and concerns. He filled me in on all the details and plans in place to resolve each one of them. That is the type of service I want!! Thank you for the call and resolution to my problems. No place is perfect and we don't expect that. What we want is an honest business that wants to service us and provide a good quality product. In this case, I feel like this Public Storage is on the right track. Keep up the good work! Prior Review- Not a fan... the storage is affordable but the people honestly don't care and are in a different world. The rooms are nice and security is decent but... overall, the customer experience is lacking.

Super service and at a great price! I signed up online and it was fast and easy. My unit was ready on move in day and it is very nice and larger then expected. The onsite manger , Michael, was very professional, nice and super helpful. He spoke German with me to make me feel welcome and right at home. The building is new, very clean and super safe. Everything works with codes for extra safety. GREAT!

Nice facility with great security features.

Very clean place. Carts staged in loading area. Elevators were working and clean as well.

I give 5⭐️to the MANAGERS that work hard to do the best they can with what support they get from the company. Terry is a wonderful manager and she does everything in her power to give her customers a good experience. I met one of her relief managers today and I didn’t think to catch his name- my apologies. He was very sweet and respectful and had wonderful customer service.

Customer service was excellent. She was very helpful when we couldn't finish application on line.

For 2 years my payments are on time but then the pandemic hits and I get sick. I’m hospitalized and have to make my monthly payment at the end of the month with late fees but they stole everything I own in this world after a month and a half then they do not post it. I go online to pay up my account 2 days after they sold it and paid money I want back. What is wrong with you people?

Shannon was great and made it so quick and easy to get a unit. I would definitely recommend this place!!!

called storage looking for a unit and was referred to Shannon. He got me an amazing deal. Best within 20 miles. Appreciate it!

Terry and Shannon were so friendly, customer service is awesome. The facility is nice and clean and 1/2 the price of the Public Storage in my area. Worth the 10 minute drive to save $25!

Mr. Shannon is an awesome gentleman and helped me with my needs. I recommend this facility completely.

Mr Bender was very helpful and friendly.

Best customer service ever! They make it so easy.

Terry and Shannon, were very friendly, knowledgeable and helpful in setting up my new storage unit. I highly recommend this storage facility.

Lots of room

We worked with Mariana and she was fantastic! So knowledgeable and helpful! The facility is clean and well taken care of! Loved the whole experience!

Judy and Terry were phenomenal customer service reps. Walked us through the process start to finish, gave us the virtual tour, and gave us a couple laughs as well. Highly recommend this location based on them.

5 stars. Best place I have ever stored at. The price was right, Terry, the on-site manager is so nice, and the facility is new, clean and easy to get in and out of. I would not want to store any where else. Hopefully they can maintain it though, and that people storing here can keep it nice. Thank you

I can’t overstate the helpfulness of Terry at the site. Her performance was admirable, helpful, and pleasant. The main customer service line has proven inept and inconsiderate. If it were not for the on-site team, I would have picked a more convenient location With a better corporate attitude. Regards.

Very clean and the price is right. Check out this location.

Terry was very welcoming and helpful. Very nice and clean facility.

Terry was very helpful. He explained all the details of the storage agreement and all of our options. He gave us some good suggestions that we hadn't considered.

No assistance or leeway whatsoever during the peak of Covid pandemic. I was blessed to still have a job during this mess but due to Covid my pay dates changed suddenly, I now get paid on the 15th. I explained both to the office and corporate customer service that I can continue to pay as normal every month but I would need assistance so I’m not charged crazy late fees. They provided none! On top of having to pay an additional $168/mo in late fees during this time, even when my account is made current, the location manager placed a lock on my storage so I couldn’t access it even when my account was in good status. I was told that in order to remove it, I have to physically go there and purchase a new lock to put on. I am beyond frustrated. At this point, as soon as I’m able to get into my own storage which I’m overpaying for, I’ll be moving to a different storage company!

Excellent Service. Terry was very helpful and explained everything. I’m glad I found this location. Bravo 👏🏼👏🏼

The property was clean and easy to access. Property manager Terry was very kind and helpful to decide. She was very informative and showed me what I need to do. I recommend this place to anyone who wants the storage place.

Tripp showed a great 5x5 thanks

Very helpful, friendly, courtesy service, I would recommend to anyone with storage needs

Tripp was extremely helpful and knowledgeable!

Clean and easy to find.

Tripp was a great help!!

Great place to get a storage unit! The manager Terry made it fast and easy. Super satisfied!!

Terry was very friendly and helpful. Thanks yall.

Charoy made it very easy. Showed me a few in my price range. Answered all my questions. She was very nice and attentive. Will ask for her if we rent here again.

Tripp was very informative and answered all my questions.

KAYE AND TERRY HELPED ME SECURE MY UNIT FAST AND VERY PROFESSIONAL! THANK YOU LADIES YOURE AWESOME!

Tripp... is awesome, very friendly thank u

Tripp was very helpful

Super friendly and fun environment and super helpful, Tripp (the guy who helped me) was such a lively person who made my day 110% better

Tripp was extremely helpful and positive through the whole interaction!

Friendly staff

I REALLY enjoyed the experience I just had at public storage. I made a reservation online, and when I showed up, the staff realized that there was a slight discrepancy with the unit I booked. There weren’t any more units like the one that I had reserved, so they were kind enough to offer me a larger unit at the SAME RATE! Cant say enough about Tripp, Terry, and Trey. They were extremely knowledgeable and provided excellent guidance throughout the move in process!

Tripp was a great host and customer service representative. He had an answer for every question we had!

It was a pleasure to have Tripp help with setting me up. Very pleasant, professional with providing me with great service! Much appreciated!

Although I could write a bad review I would rather add some suggestions. If you are looking to rent a storage unit do your homework. These units are offered on multiple websites all with different prices and subject to change. The unit I was looking for, the price of the unit changed twice in one day - I held out & was able to save over $115 a year. The other suggestion, If you only have 1 employee working (it was a Sunday) put a sign on the door "Back in 15 Minutes" or something. I waited over 25 minutes before someone came back to the office. No idea if anyone was around or if they had closed early, just the office hours on the door that showed the location should be open. Should have been easier to rent a unit, that said I still became a satisfied customer. Good Luck!

Tripp was very helpful in helping us find a unit, we ended up reserving a unit that was to small and they were outstanding in helping us find something to fit our needs. I have used this facility before and will probably continue to in the future.

I appreciated the efficiency and professionalism of Tripp and Terry in handling my rental, as it was a difficult day for me and didn’t have a lot of time. The space was very clean and the building was in good repair. It was very convenient to be able to get the right type of lock as part of the process, and have the option for insurance as well. A quick and easy process and a great price too!

Met with Terry and Tripp today and customer service was as great as always. Questions were answered quickly and professionally. Already have two units and will easily use them for the third that I need.

Tripp was a great help!

I needed to cut pennies and so was going to downsize storage space. As I went to look at the storage unit available, one of the workers at Public storage did some investigation. Come to find out the storage unit across from me, which is the same size, was available for $20 less. The workers Nick and Teddi were very helpful! I'm grateful to them! My angels!

Terry was wonderful. She got me 2 units side by side for a great value. Very friendly and fast help! Would definitely recommend.

Teddi Nick Very profesional and help full

Raised my rate from 89 to 129 I haven't even had my unit 1 year. Do not rent from these people they will jack your rate 2 to 3 months after you move in and then do it again shortly after. Called the customer service because I was told it should only be raised once a year which is understandable but twice in less than a year is horrible. It's gone up 50 bucks a month in a 10 month period. Great way to treat customers that pay on time with multiple units.this will be my last month. Customer services will also tell you that its upper management and they cant do anything.

Very reasonably priced. SoundCloud. com/molek-u-naut

We have been renting a unit here for a little over two years, and have had need for a couple of different sized units. The manager here, Terry, is a complete sweetheart. She has always been super friendly and has often had suggestions for us to help with our storage needs. The facility is clean, safe, and well maintained. I highly recommend this location!!

Bridgette was amazing and super helpful! Wonderful customer service and will definitely be returning for any other storage reasons in the future!

I live out of state and use this facility for my mom’s precious items. Recently, I needed assistance and Aaron was very helpful and courteous to me!! I highly recommend this location! Thanks, Aaron!

Terry is amazing! So professional and polite every time I call. I feel confident that my storage unit is safe at this location and never worry about it!

Terry and Omar were both very professional, helpful, and courteous. The facility is spotless and easy to access. I am currently renting two units and am very pleased.

I have been renting here for years and am currently looking to move to a smaller unit. Terry and the rest of the staff are very helpful and courteous and a pleasure to work with. The facility is always clean and safe.

This is a great storage facility and I would recommend it to anyone. Omar and Terry were very helpful.

My experience was incredible. Terry the Manager was beyond helpful. She cares. I received the best customer service and I will recommend this place across the board. She is fantastic.

I love this storage facility. I don’t want just anywhere to leave my belongings. I want a place that is clean, safe, and has great customer service. Omar was awesome and made sure my rental was quick and easy. With the chaos of moving you don’t want the storage process to be hard too, and he made sure it wasn’t! Thanks Omar! The other ladies working today were also extremely sweet! Thanks girls!

Always gets great service when I go in for anything. And teddi is always smiling and welcoming

Teddie was so friendly she made me feel so at home. Thanks Teddie.

I have been renting a storage space since 5/18/2019 and I have always been treated with the up-most respect by ALL the staff. Teddi and Mariana both have gone over and above and beyond to make sure I was able to fit in a room that I could afford. I was in a 5×10 that I always paid late so that I would not have to empty my storage and live with stacked boxes in my living room Mariana located a 5x5 and actually helped me move across the hall. Teddi took at least 20 minutes to check for a Public Storage closer to my where I live however I am happy at this location due the customer service.

Friendly, warm, helpful, and flexible. Initially reserved a smaller unit but upon arriving, I informed them that I needed a larger unit. They immediately accommodated my needs. Thank You for helping me on moving day!

Eliza was very very knowledgeable and help me out immensely.

Courtney was very helpful and very nice!

Good service from Courtney!

Diana was great and so helpful!

Nice n clean

Love this property... Management Omar and Terry are the best... Will always recommend this property... Thanks

This place is GREAT! The staff is professional, nice & knowledgeable & the place is spotless! PLUS...We ended up getting a larger unit that is temp controlled & gated for almost HALF the price! I highly recommend this place!

I went to view this location and received a lot of feedback and information. The staff was nice and helpful.

There is a wonderful lady by the name of Tre that totally knows her job and is very polite. Please make public storage your first choice.

Great experience and employees very knowledgeable and helpful, definitely will recommend

Terry and staff were very accommodating! I had to change my unit arrival date and then also upgrade to a larger size. Terry’s friendly voice made a stressful moment much easier on me! The upgrade didn’t cost me any more money either!! Yay!! Thanks a million Public Storage! I highly recommend you!!

Mariana was super helpful! I definitely recommend this location!

Hi public storage ! You all rock n roll the customer service there was incredibly amazing . The facility it self was very well kept and the associate at public storage Mariana was a very sweet and beautiful lady with southern charm . She was off the chain to tell you the true and I was very pleased to meet her and to show me what unit space is better to fit all my belongings. Also fast and friendly services very helpful indeed and knowledge of stuff is a 10.

Excellent customer service. Terry is so extremely helpful. Wonderful facility, have had a unit for years. Exceptionally clean. Feel very secure. Thank you for your convenient location.

Great customer service!

Great Job getting us started today!

Terry was awesome! She made everything so easy to choose from. Super sweet! Thanks Ms. Terry!

Very nice place , clean well kept and secure.. Loved it.

The facility is clean. Mariana was so helpful. she was professional and polite. she had all the answers to our questions and suggested products to help us with our move. Great place to go for your storage needs

It was a clear black night, a clear white moon Warren G was on the streets trying to consume...wait no...it was raining cats and dogs and it was just me and my fiancee' trying to get prepared for cohabitation (way more boring LOL). Thankfully, Terry was there and did all she could to help us procure a storage unit as quickly as possible. Not only was she super sweet and courteous, she really went the extra mile. She made sure we got to see our storage unit in the pouring rain and did so with a smile. I really feel like this location and Public Storage all together was the best decision we made. They took all the stress out of the decision. FYI... prior to choosing this location, I went to the Public Storage website and compared pricing for all Public Storage locations in the area. This was helpful and their specials can't be beat! Thanks again Terry! You went above and beyond. ( Managers, give Terry a raise!)

Quick and easy . well needed .

Terry was very helpful in setting up our new account for a 10x10 unit. Facility is very clean and the climate control area was perfect for storing our household items. Friendly staff.

I had a great experience and Terry in the office was absolutely delightful!

Working out of my storage for about a month and let me say that is has been a joy and a privilege to work with this great team . Terry is a rockstars keep up the good work👌

Terry was amazing. She was very caring and informative. Awesome staff at this location.

Great experience. Mariana was very helpful. It was a quick and easy process.

Mariana gave me a great experience for choosing the right storage! Facility is also clean and organized!

Mariana was awesome. Great customer service.

Absolutely loved the service. It was quick easy and the staff was very personable. Mariana was so very patient with me and answerd all my questions without any issue. The unit is clean and the building is well maintained. I am very pleased with my experience.

Management is really awesome! Very clean.

Just rented a space and Paige gave us a top of a line service. She made the process very easy and for the best deal too. Thank you Paige!

A very friendly and clean facility to store all that extra stuff you dont have room for.

Terry was delightful and very helpful.

Terry was absolutely fabulous and was super catering. Plus she is a very safe golf cart driver!

Wonderful staff. Omar and Terry were awesome!!!!

Moved in then upped the price dramatically in a short amount of time Bad business practice

Great service, Kirsty.

Omar was most helpful with our storage rental. Very courteous and friendly , thoroughly answering all questions we had. We were renting through another company, and my first impression after relocating our things is very positive. I like the security features and feel this change to Public Storage benefits us. All personnel at the office we had contact with were very friendly. Seems to be organized and run efficiently.

6 stars!

While visiting Public Storage Ms. Terri was very patience in helping me deciding what size would best fit my needs. She also showed me the different size. She was just wonderful, and I do mean wonderful helping me. And a cuddle to Omar for his input in his help. I will most definitely recommend PS. Thanks Guys for all you do. MJ

Terry was very friendly. The facility is nice and clean.

Had a great experience. Location was clean and Taylor answered all my questions and was very friendly. I was looking for a friend and will be back. I am telling all my friends to use this place. Great location and staff!!

Taylor was awesome

When I came in to sign the contract, I was greeted kindly. I was given excellent treatment and the manager and her helper were very informative and professional. The property was very clean and well maintained. Most pleased!

Emily was very helpful and thorough. She made the rental experience very quick and pleasant.

First time doing business with Public Storage and my experience was outstanding. Once I made my reservation online I received a call from Terry within minutes. Terry provide me initial information regarding the next steps on payment and moving into the unit I selected. Upon arrival Omar met with me, he took me to the unit I was going to rent to make sure it would fit my needs. He also when thru all the rental paper work, which was very easy as it was all computerized. As I mentioned the experience was outstanding and Terry and Omar provided exceptional customer service. I recommend this location 100%

Liz helped us out find the storage we were needing! Great customer service. Very Satisfied.

Friendly staff.

Very pleased with my experience! I can't say enough great things about the manager at this location, Terry. She's very professional, attentive and personable, and followed through on the requests I had prior to renting space at the location. Well done Terry, and her staff is great as well.

Terry is awesome. Helped us in evaluating what size we need and got us insured. Thanks again Terry!

Very impressed with the facilities-- new and very clean. I was most impressed with the person who handled our registration. Her name was Terry. We arrived at the facility at closing time on a Sunday. She said that was not a problem and proceeded to show us the various storage units. By the time we completed the process, it was around 40 minutes past closing time, yet she never rushed us.

Awesome Customer Service and very helpful....The location is easy to get into with a trailer and storage is Extremely Clean. The manager Terry was so helpful and they have friendly staffs….

great place to park during a move, or store thing you don't have room for.

the place is very clean and Terry was so helpful and made check in go very smoothly

Super nice Ms Terry thanks a lot for your help.....

Lost key how to replace.

Kirsty was very helpful and friendly!

Terry was very helpful, courteous and thorough. The facilities are neat and clean. It was nice doing business with public storage.

Great Service and very clean! Highly recommend. Terry was very helpful and professional.

Taylor B. and Terry were so wonderful! Made the process easy and comprehendible! Highly recommend these gals for any questions and/or needs.

Terry was extremely helpful and went out of her way to help me. From showing me various sized units based on my storage needs to helping me decide which size was best for me. Terry helped with the entire moving process. Supplies are right there for purchasing. I had several locations to choose from and feel that this locarion, along with the terrific staff were the best choice. I highly recommend this location.

Michelle was wonderful, very friendly and kind. She helped me with any question I had and gave me a very informative tour. The only reason I’m rating this four instead of five stars is because I felt like the website was a bit misleading by saying it would be $24 when it really came out to be about $57 after I was required to purchase insurance and a lock (which wasn’t mentioned on the website, and honestly should come with a storage unit). The people were amazing, the policies a bit lackluster :)

Great place, easy access.

Courtney and Terry were very professional, courteous, and helpful! After visiting several storage facilities, this by far surpassed all others!!! Highly recommend!!

Kristy was very helpful. Smooth and easy process and she had knowledge that made process easy. Cheerful attitude 😊

Terry was very helpful and fast . Thx !

When I went in to rent my storage unit, I was met with a clean facility and a knowledgeable and friendly staff. Thanks Terry for helping me out today.

Terry and crew are great. Terry goes out of her way to help. Thank You so much.

I found customer service a breath of fresh air. From the first contact by phone with the call center.Then speaking with Omar on the phone and meeting him in person. He was pleasant and very accommodating. Omar made sure needs were met and was very thorough. I would say friendly staff for sure. I also loved the fact that the property was very clean. Thus far ....thumbs up! Thank you Omar !

Omar was very helpful in selecting the best storage unit for my needs.

Omar was cheerfully helpful. A tough move was made much more plesant by your employees and your modern facility! Don O.

Gate access hours

Great place. Clean and well maintained. Friendly staff.

I was very happy with the service I received when I went to set up my rental agreement and view the unit. Cindy was very helpful, listened to what I needed and made sure the unit met my needs. She answered all of my questions, informed me of additional options/services that they offer without being pushy, and made it an easy and quick process. Great service. =)

Great experience! Cindy and Terry were so friendly and accommodating. They showed me my unit, and answered all of my questions about the property, insurance, rates, other units available, etc.

Great Service...Terry and Omar very courteous and helpful they made the renting process quick and easy.. will recommend to friends and family.

Very friendly and helpful. Would recommend.

Nice folks. Terry was fast and courteous property number 08429

Terry was so helpful and friendly during my appointment! This is a fantastic facility, very clean and well kept.

Terry is very nice. Good customer service.

Terry was fantastic and helpful. Facility is recently updated - very clean and easy to access. New building looks great.

Terry was very helpful in securing a new unit for us and getting us oriented to the property. Nice new building! Just what we needed. Good security!

The facility was clean, all areas were open and accessible, well lighted and appear to be very secure. Terry was extremely helpful, knowledgeable and friendly. I would recommend this facility to others.

Excellent service by Omar & Sonya. They walked me thru the entire process in record time, and they were extremely polite & professional! 5 Stars. R. D. Turns Captain American Airlines (Ret.)

Staff are friendly and helpful and the facility is clean and well maintained

I had a Great experience at the Grapevine Hwy / Hwy 26, Hurst Location with Terry. She was very nice and informative. This is a Wonderful location with Great rates!

Hilariously awesome people! Haile, Omar and Nicole were really nice and easy to work with. Great place to do business with!

Omar, Nicole, and Hailee were amazing and great to work with. Exceptional customer service. Very safe and clean property. Would definitely recommend.

Omar, Terry and Sonya. Very friendly staff, very helpful and professional. Storage units are clean

Great customer service. Great facilities and security for each unit. Sonya answered all my questions and made sure my unit was the right one for my needs.

Great service, very helpful staff and clean location.

Met with Terry who answered all my questions and assisted in finding the right unit I needed. Very professional and courteous, great asset for your company.

Their service is quick and efficient! Terry is the manager and she was nice and knowledgeable. She did a fantastic job with getting me moved-in today. The facility is clean and well taken care of!

Hailie was great! Very nice and informative! Very nice place great staff!

Omar/Ray/Sonya were friendly and efficient! Climate controlled unit we chose was new, clean, easy access.

Sonya, Ray, and Omar did a great job getting us our storage compartment. Processing our application was quick and easy and made it so we were in and out in no time. The storage areas are very clean and neat. Thanks to them for their professionalism and helpfulness.

Very helpful ladies here. So far it's been a great experience

Terry and team help us greatly! Pleasant people at Public Storage really nice to do business with! Thank you!!

Very good

Very nice and clean,Omar was very helpful

Kirsty was very helpful! Thank you for your assistance.

I visited Public Storage today to inquire about a unit. Kirsty was incredibly nice and very knowledgeable. Sonya was helpful as well. Great customer service by both. The units were brand new, pristine and appeared very safe. I will definitely come back for my storage needs.

The staff at Public Storage was very accommodating. The check in process when 1st acquiring the unit was seamless. Terry, the property manager, had arrangements made prior to my arrival to expedite the process. Kristy was helpful when inputting my information into the system. Sonya was very sweet and polite. She escorted us to our unit making sure everything was to our liking, talked me through the security process, guided the movers on where to park for their convenience, all while having a big smile on her face. I would recommend this facility to friends and family.

From the time I walked in the front door I was treated great. The young lady that helped me was detail oriented and professional. Facilities were clean, basically showroom quality. It was a pleasure doing business there. Thanks for a good experience. Hard to find now a days. Thanks Sonya.

Omar and Sonya were very helpful and informative. They helped us chose our unit and gave us all the information we needed. They also let us know about the sale they had at the time on boxes.

I dont like having to buy a special lock

Hailie was great and handled all my storage needs! (Good golf cart driver too)

Very good overall experience. Hailie was exceptional including her driving of the golf cart!!

Was blown away with the friendly staff, proffesional handling of my needs and exceptional cleanliness of this facility! Great experience!

Friendly office staff, clean facility.

Terry is the best.. excellent follow-up and easy transition into rental

Terry was very nice, very helpful, so friendly! Nice, clean facilities.

The rental process was fast and efficient. Terry was very friendly and knowledgeable. I felt comfortable leasing a unit at this location.

Yes Terry the lady that help me was the nicest person I have done business with in a long time. She walked down to my storage that I just rented just to make sure everything was all right. You have a great employee

Terry is very nice and great customer service😊

We had a great experience with Terry today! She took great care of us as we were in a hurry to find a storage unit that met our needs. Excellent customer service! Thank you Terry !

Liz is a wonderful manager she is so much help thank you all for allowing an opportunity for her to join yall

Great service even through the construction! Terry was very kind and helpful!

Terry was a great help in choosing a storage unit. The process was quick and she knew exactly what we needed and helped us get it all setup. Great location and friendly staff.

Forgot our dolly at the house and Terry the property manager let us borrow her personal dolly. What awesome customer service.

TERRY WAS AWESOME!!!!

Terry is top notch in every respect---Always professional and helpful! I used this facility for several months and can highly recommend it. Terry remains an excellent manager!

Terry is great! Helped us out with our lock on a rainy day.

Terry was an excellent help!

Terry was VERY helpful and pleasant. The process was fast, easy and the facility was very clean.

Terry at the office is very helpful and kind. She is always able to put me in a good mood when I stop by to pay my bill. Very informative when I was purchasing my unit also. This is my second time using this facility and have had nothing but a great experience. THANKYOU TERRY!!!

A very good experience. Terry is very competent.

Stacey and Tina were friendly and very helpful. They were very knowledgeable and took care of all my needs. I also watched them treat other customers with the same respect. It was nice to see employees who actually have a good time while doing their job. I will recommend this location to others. Terry is most helpful with all of my needs. She is very good at keeping me up to date with my account information.

The manager Terry was very helpful explaining the pricing, policies, and procedures of Public Storage. She was very kind and gave very good customer support. She made you feel that she actually cared about her customers.

Terry has been very helpful. I have been with public storage for many years but a recent layoff has made this facility too far from my home. I live over an hour and a half from here and decided to move my stuff closer to home. Terry has been understanding and has helped me though out the whole moving process. I will miss coming here and visiting with Terry. Thanks for everything. Susan

Terry is professional and very helpful. She made the process very easy and answered our questions quickly.

Terry is great to work with, facilities are clean and organized and secure.

Great customer service, great location, and clean facilities.

Terry was awesome!!!!!!!! A+++++

Super amazing staff!! Really helpful and nice!! Great location and clean.

Terry was really friendly. Great price

Terry was awesome to work with on Grapevine Hwy!

Great manager. Using the express check in online made the whole experience very easy and quick. Great storage space and cost efficient!

Office staff was very friendly explained the services provided, what option I had and I was able to select what met my needs and gain access to the storage location same day. Great customer service, friendly.

Terry did a great job with my first ever storage unit. She was very knowledgeable and helped me weigh out my options. Very clean place with wonderful employees.

I went in thinking I was getting one size and Ms. Terry was very helpful and recommend the right size for me plus saved me money! Thanks Ms. Terry for your help.

Terry was awesome. She was very friendly and helpful.

Miss Terry was so wonderfully helpful when I was in desperate need of a huge storage room back in August that I didn't hesitate to go back to the same location for a 2nd storage room in September. She handled both transactions professionally and courteously, even though I probably gave her my horrible cold. She keeps the facility in great condition and I wouldn't hesitate to recommend this location. Thank you for all your help, Miss Terry!!

Terry is very friendly and always helpful .The property is very clean .

Terry has been very helpful, kind and so good with me. I have used the storage for many, many years. I have only experienced positive and helpful situations. Have recommended this sight to others. Thank you and I wish you the best. Linda F

Terry is great to work with and very nice. The process is quick and easy.

Terry was great to work with on finding the best options for storage. She is very pleasant and is always looking out for the customers. Thank you!

8/13/2016 I was really dreading renting a storage unit, but my new furniture was being delivered in two hours and our remodeling contractor had not come close to completing the work in our house. Needless to say, I had several levels of stress as I visited the three storage places nearest my home. The third one for me to visit was DEFINITELY the charm!!!! Terry, the location manager, was an absolute angel!!! She very calmly and succinctly explained my options, showed me a couple of available units, made some timely suggestions that saved me time and $$$. She went out of her way to make sure that I understood everything and had me in a storage unit with enough time to spare that I was able to have a nice, relaxed lunch. Hoorah for Terry!!!!!!!!!!!!!!!!!!!!!!!! John C

Working with Terry at my local Public Storage has been very informative. She took me on a tour of the facility, explained the locking and security features, showed me how to use the exterior lights for my unit and, how to use the security gate code. Terry was very professional and answered all my questions and concerns. After researching all storage companies in my area I found their rates were excellent, their facility was well kept, and secure. I feel very confident that choosing Public Storage was the right company to take care of my storage needs.

I thoroughly enjoyed working with Terry at Public Storage today. She is professional and courtesous. I give her a 5 star!

Terry is very friendly and knowledgeable will recommend to all my friends

Friendly staff, great service. I use them each time I have storage needs.

Shawna the manager was a great help

Terry was awesome

Great staff! Always friendly and ready to help in any way. Terry makes it seem like you're dealing with a family friend every time you walk in the office.

Terry was great in helping us select the correct storage size and was very thorough when going over everything!

Shawna was great and very knowledgeable and freindly

Absolutely the cleanest storage facility I have seen. Terry was an absolute joy. She was thorough and answered all my questions. Very friendly staff. Will definitely recommend this location to any of my friends looking for a good storage facility. Way to go Public Storage!!!

I went in today to look at renting a storage unit and Courtney was very nice and helpful. She went over all my options in great detail and I will definitely be coming back there when I am ready to move.

Shawna helped with monthly payment. Very helpful. Nice attitude

Shawna did a great job! She was very friendly and answered all of our questions! She is wonderful!!

It was wonderful. Terry was very elpful

Terry was very helpful getting us setup in a storage unit today.

Friendly,clean and very helpful. Had a choice of units to choose from. Good location.

Kayla Was very helpful

been a customer for a while everyones always been a huge help shawna helped me today she was very personable enjoyed speaking with her recommend to anyone in the area your items will be very safe

Great place, and great service. Terry helped me and got me set up very quickly!

This facility has 10' ceilings. We looked at at least six different storage units in the area, and 8' ceilings are the norm. This gives the little extra room at the top that we needed. The location is at the top of a hill (well above the flood line), and has a light for getting across Hwy 26. The unit is clean and well lit. Terry is super nice.

Been renting a storage unit at this facility for 12 years. Terry is one of the very best managers that I have dealt with during my 17 years of renting storage space. The facility is always clean and presentable. Great location. Terry has gone above and beyond in helping me with all the work packages that I get mailed directly to my storage unit.

The lady their was very nice I would recommend it to everyone

One of the best properties I've seen and friendly staff

They are very patient with my tardiness. Shawna was awesome

The manager, Terry, was very helpful and knew what I was looking for. Later, I locked my keys in my truck and she invited us into the office, to stay cool, until my daughter could bring a new set. Good location, very clean, well maintained....

Shawna had very good customer service. She was awesome with helping me get the right size unit for the best price.

Suzie. Was nice and knowledgeable. . Helped us out and made it happen

This is a very well kept facility. I only needed space for a few months as I am going through a difficult transition in my life. Susie was amazing, she made the entire process painless and took good care of me.

The unit was clean and the service tech was friendly, helpful, and quite pleasant.

Suzie is awesome. We came at closing after going to 2 different public storage places and she hooked us up and took good care of us. I def. Recommend people coming to her store and getting a unit. 5 stars from us.

Shawna - came in today to look for an immediate unit. price was a bit steep for me and she helped me find a nearby public storage that had cheaper rates! she was very helpful!

Shawna was great she helped a whole lot Thank!!!

Awesome experience Suzie was a true professional and most helpful. She is to be commended.

Great experience and friendly customer service. Suzie does a great job.

Received great service from Suzie. She helped me find a storage unit I Needed close by. So grateful for her Help. Thank you

Very pleased with the service! Aimee was Friendly & very thorough in explaining the lease details. Next day I needed help at my new unit and the property Manager “Suzie” was there and glad to help. The property is very Clean with easy access in & out but be prepared to: buy a cylinder lock, buy insurance and your own light at night (smaller unites doesn’t have Electricity).

when I went in today to check on prices Aimee was very friendly n took time to show me a couple units even though I didn't rent Today I know where to go! thank u Aimee!! :)

it is a very good store all ways clean Suzie is the best always nice and ready to help