Public Storage Self-Storage Units at 747 Grapevine Hwy, Hurst, TX

Whenever visiting, its either no carts are available before 6pm and after 6pm only 2 carts available and they are raggedy.

That guy with " Worst review." Is a liar and a man child. The manager on site was very helpful in explaining what size unit I should rent and not having to overspend. AMAZING EXPERIENCE!!

Please find a better one to storage your things cause these people definitely don’t care!! Worst storage place in the whole wide world! They get all of your money for years then you get one month behind then they go and sale it! Smh

The worst storage I ever rented from!! If I could give zero stars I would!! Who sales your storage less than 30 days!! Come on now!! I’ve been with the place over a year!! They are money hungry people and the manager talk retarded and slow!! I will be contacting my lawyer because she gone have to show me that it’s been pass 52 days instead of 30!! Get yo paper work ready bih cause I’m coming for you!! You don’t mess with the wrong one!! See you soon bih!!

Janie was absolutely amazing! Spot on customer service. Highly recommended

Property manager not in office; no number to reach them displayed; called main PS line, got number for PM; didn't pick up, didn't return message. If you're looking to preview/tour where you're going to be storing your things, you're SOL here.

Terry always go above and beyond to provide customers with a 10 star customer service. Amanda was also was very helpful with us with a great and fast service, in & out with no problems, thank you so much for such an amazing experience once again with this Public Storage location.

Very nice facility. Very clean. The security is good especially for a storage facility. If they have problems then I would look to others not following community rules.

I Had a very good experience, the staff not only explained but also answered all my questions.

I highly recommend this storage facility! I've been storing items here (multiple units) for over a year and Brandi and Terry have always been incredibly helpful, professional and kind. Thank you for the genuine customer service, y'all!

Hello management and public storage. I have been a customer there for 3 plus years. My experience recently last 2 weeks has been superb. I had to downsize and needed to move my items. Unfortunately I left my unit unlocked as I travel for a living and for several days I was contacted by your young employee Brandi. Not only did she help me the entire week she kept me notified and made sure my unit was secure at all times. I will recommend my family members use your facilities due to honest attentive employees such as Brandi thank you.

Best working in public storage 747 Amazing ladies ,

Terry was so incredibly AWESOME in helping us out! Always friendly and helpful..

Fast and convenient. Staff was amazing

Staff was wonderful!

Brandi was great. She was so informative and helped in every way I needed. I recommend this Storage Facility especially with her to help you out for your needs. Thanks Brandi again for helping me out.

Super service from Brandy!

Brandi was great. Was able to help me with my space. Nice clean location and friendly service. Will recommend. Great job Brandi.

This site is very clean and the staff is very helpful.

I have several storage units at Public Storage locations and CubeSmart. The Public Storage at 747 Grapevine Hwy in Hurst is the only one I DON'T have issues with. They keep the place clean, they take care of computer and billing issues, they have a good attitude, and maintain excellent security. 👌

Brandy was very helpful and friendly, facility is nice and clean. Definitely will recommend this storage unit.

Gracias por mi espacio en store me dieron buen trato

Was given problems with another Public Storage location, but the staff here was so much nicer and helpful. Great work Brandi, thanks for helping us out!

Brandi the agent here at grapevine hwy storage was so, so helpful, friendly, and full of positive energy. She was so pleasing I have no problem recommending Brandi to friends for their storage needs.

Clean and easy access to climate controlled units. Dolly provided by site.

Brandi was able to help me with my storage that is at the Brentwood location. I made a reservation to move to this property now. Brandis customer service was exceptional and she was awesome. Looking forward to seeing her around the store.

Stopped by today and was greeted by Brandi she took me out to see a couple of units and helped me complete my rental today she made the process very easy

This is the worst storage facility. I rented a small unit and needed up not needing it. I processed a move out in 4/24/23. I never moved anything into the unit and no lock was ever placed. They manager at the actual storage unit Terry never processed the move out. Therefore, my bank acct was drafted on 5/3/23 for the monthly storage amount. I called on 5/4/23 and Terry emailed the Distrist Manager about this. She gave me the District Managers contact info. I have left several messages and asked for someone above Jessica which is Erica Travato and she never returned can’t calls either. I had to call customer service and they told me this still hasn’t been closed out as of 5/17/24. They emailed Jessica Moore the District Manager and wanted me to give 24-48 for me to get a response. The customer service rep also requested for a refund but until this gets completely closed out that won’t be processed. BEWARE WHEN RENTING FROM HERE!!! TERRIBLE SERVICE FROM THE ACTUAL ONSITE REPS TERRY AND BRANDY AND THE DISTRICT MGR JESSICA MOORE ANS HER MGR ERICA TRAVATO.

Terry gives care to describing details of renting and is genuinely helpful, patient, and kind throughout the process. She is diligent and would be a great employee anywhere. Public Storage is blessed with her on the team!

Terry was so professional, explained everything! Set up process was very easy and took less than 10 minutes. Great place !

I don't have a unit at this location, but it is the closest to where I currently live. I stopped in to pay the bill for the unit at a location, where I used to live. Brandi was so delightful and helpful. She is an asset to PS.

Brandi is a wonderful helpful person very professional

Brand shis the best employee

Terry was awesome! She helped me find the easiest accessible unit that I could afford, as I have a hard time getting around. Very kind and helpful! Great customer service!!

Brandi helped me out and really explained all the information I needed to know. She was patient and understanding. Loved my experience.

Nice safe clean place. Staff was amazing. Brandi was super helpful. Thank you!!!!!

I had a small issue with my unit today. Stopped in the office and Brandi saved the day! She was so sweet and greeted me with a smile. This is the second time I ran into a small problem and they went above and beyond to help. Great staff here!

My wife and I felt like valued customers the first day we arrived to discuss options with Terry for our storage needs. Recently and equally helpful was Brandi who gave us five star treatment when we were there with questions. The facility is spacious, clean and at a great location. Thankyou Public Storage and staff for the valued customer experience.

Mil Gracias Por el servicio Excelente Brandi me ayudo mucho en la renta de mi storage Ella es muy Amable Gracias 🙂

I reserved a unit online, rates were relatively low. I went to the office to finish my rental. Hello do you love me was very friendly and quick. I was pleasantly delighted with her efficiency.