Maxine is an awesome property manager. Very good at her job, have been to multiple properties and ive never seen a manager out on property as much as her. You walk in the office and she knows customers on first name basis.
Great and easy fast service maxine
BEWARE OF RATS. Our stuff got rat infested
with rat poop & pee. They NEVER answer the phone either
Maxine was a pleasure to work with, even on short notice.
Jennifer answered every question I had with patience and kindness, I will 100% be using public storage.
Thank you Ms. Courtney for being so helpful and professional. I highly recommend your location@ 9030 N.Frwy, Houston Texas.You guys are #1 .🙏
I rented a storage from 9030 North Freeway. I have rented from Public Storage past years ago. My 1st storage was at this same location. When I went for the tour of the Unit. I was so PLEASE. Things had changed so much. Staff was Courteous, very knowledgeable in helping me make the best choices for my rental. I also got in on a well needed promotion! I had a smooth move in experience. It is CLEAN and WELL KEPT. The Staff took pride in their location. Customer Satisfaction seemed to be Priority. Just like I wanted. Thks for your Patience.
Not renting from this location again! My property had rain damage and along with rat droppings rats ate through some of the clothes. The lady who's "property" I was on and had to finish unpacking the rental truck the next day because it was getting ready to be closing time, could use a class or whatever people skills Public Storage offers.
Quick fast pase in and out in a flash
Thsnk You maxine for your help
Thank you maxine for your help
Tha know you Maxine so much for your help
Ben on hard times kb whas exelent on helpimg me out thank u so much
Thank you máxine and kendrick for your help and working with me
Thank you Maxine for helping me out with the lock due to wrong information on special
Best customer service hands down . Friendly staff, clean facility and reasonable storage unit prices .Maxine and KB made me comfortable to rent again after previous loss of storage .
I recommend this storage facility to everyone. The office staff is very helpful and courteous. The facility is safe, and I trust my belongings to be stored here. Very clean and well kept.
Thank you Maxine and Kendrick for good and fast service
Thank you Maxine for getting me in a secret out
Thank you Maxine for your help I enjoy your service thank you
Thank you Maxine for helping me and my wife issues be less complicated. Very thankful for you
KB a great person and helping costumers a lot!⭐️⭐️⭐️⭐️⭐️
After an exhausting day and being given inaccurate information from the customer service department, Kendrick Washington made all the difference. He seamlessly helped smooth out all the challenges that I had encountered in securing adequate storage. Public Storage Kendrick deserves a leadership position in your customer service relations department! Thank you KB YOU ARE THE BEST‼️‼️
Before anything sorry for the delay ..Maxi did an excellent job helping us get what we were looking for her patience ,service ,and kindness..made it amazing
Thank you for the help maxine
Thank you for the fast help
Thanks for being nice to me as your bidder
Thanks Maxine and Kendrick for your help
Great service. Thanks for your help
Thanks for the help in office
Thanks for the help Maxine
Maxine!!!!!!!!! That's all got to say 💯 excelled in customer service.
The best of them all is Maxine❤️❤️❤️
Thank you maxine for fast move in
Thank you Maxine for your help
fast and friendly thank you maxine
Maxine and Luann were very helpful considerate and kind and answered all my questions and concerns
Maxine was very polite and very helpful when she rented me the unit
Thank you Maxine for the hook up and I know I was last minute but thanks for taking me in the office
Just Taking the time to Thank Maxine for helping me out during my move she was fast and friendly and provided Amazing service
This location has great customer service…Maxine is very helpful…great property when it comes to customer service.
Maxine was fast and friendly new to Houston thank you for your help
Friendly and great service thank you Maxine and Kendrick
After being here for over a year I needed to change storage units since I didn't need so much space anymore and Kendrick (KB) helped me make this soooo easy and quick!!!! It was pretty busy in the office and he definitely helped us all out in a very quick and timely manner. He answered all my questions and made the process so easy for me!!! 10 out of 10 customer service 💯
Thanks for the fast service Maxine and Kendrick
Maxine Was great and fast service, and worked With me on english
Bad service manager doesn't care bout customers false advertising rent us a 6x10 we measure it it was. 5 1/2x 8'3" we called all the manager said what do ya want to do take ya stuff out n no refund on the money
I wanna. Thank Kendrick so much for all the help getting me into my unit today helping me with my reservation he did an amazing job and was very friendly and so helpful
Fast and friendly service thanks Maxine
Tiene roedores en las instalaciones y se moja un poco
Fast and friendly thank you Maxine
Maxine was fantastic thank you
Friendly and fast thank you Maxine
Maxine and Lolita great customer service
Thanks Lolita and Maxine for helping with my movein
Thanks to Lolita and max for the good service
Thanks Maxine and Lolita for your excellent customer service
Thank you Lolita very helpful
Lolita was very helpful & got me in and out! Great personality & very helpful.
Maxine is always helpful and the rest of the staff is always friendly and helpful
Maxine was amazing , ! got me an amazing deal.
James was great and fast and very funny
Maxine is very fast and friendly
Maxine was fast with great service
Very nice manager, professional and helpful. Would give her a 10 rating.
Lolita great customer service
Highly recommend this specific storage unit they have great customer service they will make sure your taken care of
Maxine gave outstanding service and was quick to help
James and Maxine was the epitome of customer service. Very knowledgeable and very detailed in what I needed to know on how to handle my bill and storage space. I would definitely refer this site to all my friends and family...
Service was super and friendly and James and Maxine was great
Excellent service, super nice!!
Great fast and good service. Maxine went above and beyond to provide quality service for a unit.
Customer service at this location is outstanding! The team assisting could not have been more helpful. Thanks so much 🙏
Excellent customer service very friendly people I'd most definitely consider doing business here if you hadn't already
The nicest people in this place, very helpful
Unprofessional. Literally 14 people are locked in this unit right now, and have been there for hours.
Maxine was great help at the front desk very knowledgeable about her job highly recommend
Maxine is the best, give that gorgeous woman a raise.
Well done . the service was good and Maxine was very friendly and professional . i would recommend to everyone!!
Kiosk is very easy to use to pay your bill
In and out!!! If you have any issues you can select to speak with a live Rep who is friendly and will guide you through it!
The girls were awesome Maxine and Kristen helped me need more people like them working
Had to make a quick stop by my storage unit to grab tools for work in the morning and the gate is broken! How can I work without tools?! I pay for a unit i cant access!
This time of moving has been so strenuous and difficult that is really made it easier to have an exceptionally sensitive and warming representative to assist and answer questions and everything that was needed particularly being a senior and not understanding a lot of the system she made it very easy for that I'm grateful thank you so much for having so much such as she working with your establishment she was a diamond.
Smooth stress free process. Everyone... but EXSPECUALLY Rolando...where exceptional with their customer service. May all others I had contact with during this rental journey.. where busy. Possibly overwhelmed. . Or you can tell if they had social inequalities...but yet maintained exceptional report n follow thru with there handling of customers.
Great service. Thank you Kristin.
Poor service…they will take your money! Got the wrong info and no apology all at. All I got was “I see the wrong info was sent”. Inconvenienced me and I’m out of money. I work in customer service and I would fix the situation, especially if it’s MY error! Update: I was told the account was closed and they refunded all my money back after they told me they can only refund the money for the lock. Now I got a letter from collections saying I owe them money.
Nice property clean location
Yes I am Jerome LaGrange I had a storage unit at public storage 9030 North freeway Houston Texas 77037 my storage reasoning got broken in unit H061 the property manager call me and told me someone booked it inside my space but it's really unbelievable they don't have any back cameras in the h building direction I heard many reviews on there that they are breaking in storage unit in Sterling I lost entertainment center if either the district manager has something involved to do with this cuz this is really strange and weird how could they lock be taken off the space and it got broken off without any door damage in my unit was put in for auction at the same time so I'm guessing they stole my internal center inside the storage because it was very nice and quality but I am getting a lawyer and I am taking more for the action in this I revise anyone to rent at this property ❗❗❗❗❗ do not rent here do not rent here do not rent here do not rent here do not rent here do not rent here do not rent here❗❗❗❗❗ once your storage are put for auction they will automatically go inside it and they will take your s*** themselves and call you and tell you someone broke in it realtalk
My move has been a pain but Lolita and Maxine made storage a smooth operation. The office was busy but they were professional, efficient and definitely knowledgeable. I had a ton of questions, I was indecisive but they made sure to make sure I was good with the unit, I understood policies, pricing and everything else I needed to know. They were patient with me and I greatly appreciated that.
Thanks Maxine for always showing me love and excellent customer service. Maxine is helpful efficient and I always see Maxine going above and beyond to help her customers.
Lolita was very helpful and very nice and clean
Spacy storage units very well secured
Customer service is good. But the building smells horrible an alarm system constantly goes off. It is a shame how they have the employees working in this building.
I swear these people are trying to get people out. Iv been there 4 years now they know I'm gonna pay my bill but drill my lockout. So I gotta buy a new one I paid two months of rent and and then was gonna buy a new lock with the extra 20$ I didn't have 1.67$ change and she wouldn't even put that $1.67 on my account.. now for being such a big business you'd think they would be a lil more help. Especially since the shut down they are no help to the people
Surprisingly lofty spaces for less than the normal price. Has at least two levels. Has buildings easily organized. A little difficult to turn in time to get into the correct parking lot as it is near an intersection and a highway. Rental unit was clean but slightly damaged when we viewed it so we made sure to take pictures. Pictures that I'm too lazy to post here, to suffice it to say that some of the plasterboard is missing in the corner, and there was some sealant that had dripped down the Walls and no light bulb.
But the space is cheap. Running at about $50 for a 4X 12. If we compare that to the ones relatively close by, you'll notice a promo for rent for a dollar, and get your first month for just the price of the tag / key. This is kind of a scam because they also charge you for insurance. This place possibly doesn't. I'm not sure as it is not my account. But I was impressed by the price.
Maxine was extremely helpful with the process of obtaining my unit. Very thoroughly explained and easily understood. Had a just give a good review for her.
Thanks Maxine :)
Made a reservation online, and I had to switch the date. Went to the location and was assisted by Kristin after business hours. She was extremely helpful, she changed the reservation date was able to create a gate code, so I could move in that day. She was very knowledgeable and gave thorough instructions for entering and exiting.
The staff is always pleasant. They're customer service is great.
Great customer service super friendly and helpful and they helped me save a lot of money will definitely use them again
Lolita has got to be the best customer service help you will ever find at any storage facility. Public storage and LOLITA !!!
Thanks Lolita for your excelente servicio in helping me móvil in. U are great
Lolita gave excellent customer service and was very helpful with booking my unit. Will definitely recommend to friends/family
Lolita and the team were very helpful in me finding a storage unit.
Lolita she was very helpful and respectful and answered all my questions thank you very much for you guys service 🙏
Maxine was very helpful every time I visit. Everything is always clean which is wonderful. I highly recommend this storage site to anyone looking to put their items in storage. Thank you for all your hard work
Great location & property was clean. Great customer service!