Public Storage Self-Storage Units at 5685 De Soto Drive, Houston, TX

They should accommodate longer hours in the summer, its a lot better after sunset if you have any work to do loading or unloading your space

Its hard getting any contact with the office. I left numerous of vmails/calls and came up here several times. No one is ever here. Iwas succesful one time out of the multiple attempts and they couldnt assist me because the employer was new and they remolded and changed everything. I was told to come back to speak with the manager and Im here been waiting for 20mins and still no one is in the office. I had zero issues until now.The manager never returned my call its been 3mos now. I honestly dont know whats next from here.

Rodent issues that never go away...smh

The experience at this public storage was outstanding. I normally don’t leave reviews but definitely had to. The manager was awesome going above and beyond to ensure that all my needs were met. Called me and confirmed the move. This was nothing but excellent service. I was able to complete the move-in online it was super easy, and my lock and paperwork was in the unit. Thank you! Damar Cottrell.

Great Facility and clean for the area. Staff friendly and really knowledgeable.

Horrible!!! From the inside out. Place is run down and not secure. There are drunks sitting and standing around most of the day. Prices are reasonable but dont let that fool you.

A swarm of mice

The inside storage is very safe and very clean. Not a lot of traffic at all. Thank you public storage for doing your job of keeping the place safe and secure. A very nice lady did my process with care. May have to take her out for a burger and fries.

Mrs Desi is awesome! Always helpful and always smiling 😃! Keep up the great work lady!

Phone conversation got things taken care of.

Excelente atención muy limpio y seguro gran atención del personal

Ms.Desiree deserves a raise she is awesome!

Awesome service from Ms.Desiree she is suuuuuper nice to everyone.

Wonderful experience every time. It takes a special person to run this store!

I luv the management very helpful professional !!!!!!! property's very clean good customer service i really like the place management is allways on point luv it

I love this place thanks to Mrs.Desiree,and Mrs. Yonna I'm very secure with my unit....the property manager is always so helpful and respectful she actually takes the time to see how she can help the customers....the property is always clean...I enjoy have my new unit over at this location....If yur looking for a clean,place to store your property in place where ppl care about yu visit this Public Storage facility on Desoto.

Very understanding

Clean property, good excellent service from Ms. Desiree. I would recommend.

LIFE SAVERS!!!! Came through in a major way…Very professional! Great customer service! Miss Dezz is the best!!! Everyone I’ve encountered has been great and extremely helpful as well as informative…10 STARS!!! ✨ ⭐️ 🌟

Fast, quick, excellent service, Desiree made it easy as possible.

I was in danger of having my mothers property auctioned off, I spoke with the manager Desiree and she worked with a coworker and got my fees waived and I am out of auction . Thank you Desiree and Public storage!!!

Good

Property manager was very nice and helpful

Awesome customer service! very clean & safe storage with a contactless entry option! Lady at the front helped me use mine!

Excellent customer service experience ever..debbie is a sweet kind Hearted person you need to meet

Desire was really nice and professional she was very helpful and she made my day thanks so much for your help ❤️

Too expensive no working bathroom,They force you to buy their lock

I just want to say that Ms. Desiree has been very helpful in my needs renting a storage at public storage once again.

Best coustomer service.

Rat infested, poor customer service - argumentative and bureaucratic. Our furniture was completely ruined by rat infestation. De Soto drive, Houston, public storage location

Desiree made the storage process and access easy. She was pleasant and courteous to us. She made sure we knew how to access the storage with touchless key entry. GREAT JOB DESIREE!

Nikki very good person help me move in

Great experience at this location. Desiree was professional, great attitude, knowledgeable and VERY helpful.

Nikita was extremely helpful and I really appreciate her patience and great service. This is first time renting a storage, and she made it a pleasant experience.

I have had a space here for few months And let me tell you that every time I call Ms keylin has been very helpful, very nice and answer all of my questions. So far I’m very pleased with the service and everything in general.

Best place to rent a storage

I went in to look for a storage and the young lady that helped me was the best Her name is Kaylin she's very knowledgeable and helpful, I definitely will refer anyone to this specific location

Kaylin is a very helpful and sweet person she helped me very fast and she understood what I needed 5 stars given to her she's so sweet

Great Customer service from Ms. Katlyn and all emplyee Ive done ran across. KEEP UP THE GOOD WORK

Great customer service very quick and fast. Thank you so much Kaylin. You helped me a lot. 👍🏾. You are very much recommended

Thank you Kaylin for all your help. You were very helpful and very nice to me.

Thank you Kaylin for all your help and great service.. 😍

Increased rent almost double since I moved in a year ago. They entice you in with a special then hammer you in increasing rents. Do not come here

Cristina was very helpful and understanding of my situation and took her time and explained the storage rental to me and made sure that the storage i picked was the actual storage I needed..... i really am very appreciative for everything she helped me with.......

All I can say is the manager at the public storage on Antoine & DeSoto is AWESOME an all around great person

Desiree is a sweetheart. The office smells clean. Organized. Very helpful lady.

Picked up truck rental at this 2nd location and was satisfied with the servive, professional and friendly.

Went to see desiree she really knew what she was talking about and was very professional. She cares alot about making hers customers confortable

Great service. Desiree is very nice and helpful.

Originally signed up for a $49 rate, which turned into $64+$15 for insurance when I actually signed up, which then turned into $99 after a month. I forgot to pay one month and they cut the lock and tried to force me to buy another of theirs to unlock it. Look for another storage place, Public Storage will increase your rates without warning and destroy your property without consent.

It's very clean love the management desiree is a very great maneger!!!!! Hands down very professional I luv coming thier

My experience with Public Storage has been excellent thanks to Desiree. She is a kind and caring person as well as an outstanding property manager. She cares about the property and her customers and I feel that my unit is safe and secure under her management. That goes a long way for those of us that are out of state. Thank you Public Storage and Desiree!! You can’t chose a better location or property than this one :)

Desiree was very helpful and courteous. Always kind and informative.

Thanks for your great assistance throughout our 3 years of rental with all the management and staff at the DeSoto St. location. From the very beginning everyone was super helpful and most assistive especially during the several disastrous events that Houston underwent during the course of our leasing. From Chantel down to Desserae, we have never had anyone at the location be anything other than 100% supportive! Your rates and security was super but your kindness was unbeatable. God bless. Thanks for the care. B-40 Out.

Yvonne is the best. I went to get a storage unit yesterday and she was so helpful and patient. Very nice lady. I'd refer my friends to this location

ms yvonne was very helpful and had great customer service glade she was the one who helped me on my unit thanks again yvonne

Good stuff

Yvonne did a great job in helping me choose and secure my storage unit, great price and location. Would recommend to anyone in the area

This store is accessible, convenient, and just a great place to do business. The stores' owners are friendly and professional, so I'm giving African Farms 5 Stars...

Nice people just rodent droppings everywhere .

Excelente seguro y económico

Malisa, Yvonne, and Mandy was very helpful.

Nice . friendly staff . could have more carts nd less rats .

Very nice staff.

Kenitra Jones was awesome. Easy check in very polite. She answered all my question professionally.

The store says it all,

Quiet Nice and clean location

Too high

The Associate in charge was very helpful and Friendly. She was very Pleasant. Great Experience. Thanks. 12.31.2019

chris was a big help. he got me exactly what i wanted. thanks mr. chris

Great service. In and out

Great service from Keondria

Great service!!!!

Keondra was very helpful and assisted me with great customer service!!!

Exelent service, recommended Manager great personal service.

Keondra is a very nice lady that helped me find the right size unit .. As well as packing material for my move thanks

Keondra gave excellent customer service .

Thank Katina, Keindra and Justin!

I love this location the staff is real nice n friendly

Excellent Elizabeth

lequitta was great and get me in and out

Le Quitta was so helpful I was able to get everything done in no time the staff here is just awesome

Muy bien

Lequitta did a great job

Lequitti was a very good sales person very friendly .

I came to this storage and had a great experience and good customer service thanks lequitta

Lequitta did a great job and moved fast

Lequitta was great

This location is great. The staff is helpful. Lequitta showed me a few units making sure i had the space i needed. Not too big or too small. No complaints..

I visit this location and she had excellent customer service and she was very patient because this was my first time and I didn't know what I was doing thanks Lequitta

Lequitta had excellent customer service

I want to this location and Lequitta excellent customer service

Lequitta and Chanee are awesome and have a very good customer service skills I will Recommend this location to friends and family thanks

LeQuitta did AMAZING!!

I went in to this Location And the ladies there were awesome Chanee and Lequitta

Said I had to pay last day of service,was moving my stuff but was locked out.

Elevator broke

Ms Inez helped thank yu soooo much

Inez has excellent customer service and very nice.

Inez was extremely helpful, friendly and professional!

Ms. Inez was a great help. thank you so much!!

Customer Service was great

Thank you so much Inez you are a Jewel!

Inez was very sweet and helpful. She showed me my unit in a very manner of time

Inez helped me today. She is very knowledgeable of her job and got me on my way.

My mom has a storage unit here and had a problem with her autopay Ms Inez was very nice and helpful she took care of my mom and got her taken care of! Thank you so much

Inez was so easy to work with she went well above her duties she showed me several units untill we found the one that I wanted and need! Great great customer service She was blessing to me today Thank you so much

Hey I came into public storage & there was Lequitta and Chanee there to help me out and showed me around to find a best storage to fit a two story house to put all my things in safe and sound!!!! Good job ladies

Keondra was very professional, on time, nice well trained. She was very helpful and you guys need more people like her at your other locations. She needs a raise no cap and thanks for a job well done

Rude unprofessional services on the phone by lequitta, and deceptive bait and switch pricing practices in person with Maxine, The building smelled moldy, and the facility appeared to be in disrepair. This Public Storage desperately needs new management.

Dear PS, I can not thank you enough for Chanee personalized help concerning my regard. In would highly recommend the Public Storage devote a bit more time selecting more employees like her. I'm very thankful for her help and personality.

Need space

No comment

Laquitta is awesome! Great service and any issues I have shes there.

I visit this property and lequitta provided me with excellent customer service and I will recommend this property to friends and family

The property is always clean when I arrive the staff LeQuitta is very friendly and eager to help which is a huge plus!! Thank you LeQuitta for such great customer service and support!

Excellent customer service from Lequitta and Tavi there excellent people. Love it

The good was made sloppy

I had amazing service by Lequitta. She was very kind and friendly. She knew exactly what I needed. Very knowledgeable. I will most definitely recommend you guys to everyone.

Lequitta got me in and out fast and on time

When in to the property and the lady’s Chanee and Lequitta got me in and out they made sure I had a good understanding of everything I will let my family and friends know about this public storage

Every month when I go into this location to help my elderly grandmother pay her bills this woman (lequitta) helps me and provides me with excellent customer service in the property is always clean I will recommend this public storage two friends and family

When in to this location and the two lady’s (Lequitta and Chanee) got me in and out I had 30 mins to get in and get out thanks for the fast service

Ladies are great here

Lequitta is very knowledgeable of the facility ! I highly recommend this location friendly staff .

I went to this location and the ladies Chanee and Lauren there were very helpful they had good customer service skills and they were very professional even though I didn’t get the unit for my grandmother they still help me and if she decides to get that unit I will definitely be back

Excellent all around!! Thank you Nikki for all of your help and information on my new unit!

Chanee is awesome and she helped me out while making a payment for someone at another location thanks

The staff is great! And the property is clean if I have to store again I will definitely use them.

Mrs. Shanell was WONDERFUL! She made sure we were able to get the best deal. Mrs. Lequitta was also so sweet. They both made our experience easy and memorable! -LA Bakers Records, Mansa and Tia

Shanell is great at what she does and very friendly service thanks

Finally removed my items from here. Shanell is awsome. Will defiantly be back to this location have been to others buut they defiantly deserve 5 star as there services Is great even when people talk stupied to them they keep the smile and respect..

They change hours from -6:00am to 9:30

Ok place

I went to this store and the lady's in the store lequitta and chanee has good customer service and I will be back more

This place provided excellent service! This is my second visit to this place and both visits I have had positive experiences. Very helpful staff and very friendly, specially Leqitta.

They the best MS.Lequitta and MS.Shanell they have great customer service and they work with me and my family

This place is terrific...i would recommend this storage lot to all my friends and family! Lequitta and Shanell were very friendly and were willing to answer all my questions that i had....Real Assets to the company!!!!

Chanee and lequitta did a good job they got me in and out

lequitta an shanell have great customer service skills

In and out service! This was my first time getting a storage unit and Lequitta was so sweet and helpful to me. Theyre very secure and offer insurance at a decent fee. Excellent customer service!!!

Shanell and lequitta are great people and good customer service

My mother who was paying the rent on the unit passed away. I don't think I will be able to keep the unit. I need to know how long I have to clear out the unit. It'll be nice if they could give me til this weekend.

Chanee gave me great service!

My daughter rented here just thought id do a review for Shanell ..she has a bubbly personality and great smile makes you feel welcomed ...i'd recommend a visit with her ..Shanell Rocks !!!! Great service

Great service Shanell gave great service clean place no problems in and out

Chanee was very friendly and helpful to open my account. Property looks good and the staff is friendly. What else to ask for?

Very customer friendly

I went to this public storage and moved in and le Quitta didn't have good knowledge of the property but she made me feel very welcome and we found the unit fast and I got move in very fast

Good workers that good in quality and service . Ms Shanell is a great employee and has the best customer service .I always rent here

Went in to get a new unit and was pleasantly surprised by Mrs Chanel. Her positive attitude and complete knowledge of the facility really impressed me! All done in a timely manner, I was in and out in no time. The property also feels very safe and secure!

The workers were very unprofessional and lacked any attention to customer needs and the restrooms for some odd reason were always locked. The restroom was very clean due to never been used. Many times on my arrival to the gate I've had beggers and people offering strange things to me so definitely not somewhere I would take my children ( or anyone in this matter. ) I would not suggest this to my church or anyone for going here must be risk. This place isn't good for a short duration or long duration, the service is terrible, the storages stink marijuana. We rented clinate control unit and have seen some homeless people staying and accessing thru the side door. Yoy have tons of choices in Houston area. My recommendation would be the Self Storage the blue painted doors locally owned and operated.. I took ny business there and you can access until midnight an get out anytime after getting in to organuze your place. At PS you gotta be out 8:55. PS should run a full satisfaction your money guaranteed campaign to start repairing the damages by the wrongly selected employees with lack of training and strangely enforced corporate policies.

Stay away from this lication. Gi somehere else. We used Public Storage for our business in different states. This location was convenieny for a job that we were handling. I rented paid for two months.I havr accpunt for more than 3 years.Tbere was a stro g dead animal smell that we couldnt bear with so I reported several times to employees. They ignored. They just kept the door ioen. She was busy with her boyfriend during the work hours together with him. I left a measage to rheir manager Inda Grady.She never called back. I called the corporate and Roger 'Regional Manager was very helpful and He said that my feedback was a gift for him but after 3 weeks nothing happened.I went and rented from Cubesmart Storage. You cant compare the difference Cubesmart is 10 and Publuc Stirage wilk get 1. Thanks for reading my sincere advise is to stay away from them.

I came into the store on sunday to pay a bill for my mom and ms shanel was as sweet as can be .. She accepted my payment and i asked how has she been . she stated she just lost her dad and i gave her a hug right then and there . shes always a pleasure shes always smiling and helpful . im praying for her and the loss of her father . this girl knows and does her job very well !

Buy storage in the hood

Always had a smile on her face always polite kind and courteous and if she didnt have an answer she would find it out. Overall experience was a 10 shes perfected the word CUSTOMER SERVICE and if i ever need a storage again I'll be coming back !!SHANEL You ROCK .

Shanell amd kendall was very nice and i love the location . I recommend this storage area . Thanls for good customer service..

I rented at unit at this location yesterday and shanell was so friendly and helpful. Great service

I really love the good customer service and support with the facility and the property manager ms.shanell was the best she help pick out a good storage to fit all of my belongings i would definitely prefer going here

I have always stored at this location and always loved the service given by the manager Ms. Shanell . shes kind patient and very knowledgeable of her job . i recommend this location based on the excellent customer service . ask for Shanell yall :) i recommend this location .

I came into this location to pay my bill, Kendal & Shanell were very helpful in helping to to understand what was going on with my account.

The guys at public storage was really helpful with a storage spot for my boat. Thanks guys High five to Kendall

Very nice ppl.. Ms Shanell is very nice young lady..

This public storage caters to your needs. When I decided to rent a unit it was quick and easy!

SHANELL IS A REALLY GREAT EMPLOYER. SHANELL HELP CUSTOMERS WITH QUESTIONS WHEN ASKED OF HER.. SHANELL IS A VERY FRIENDLY LADY AND KEEPS A SMILE ON HER FACE DAILY.

I had an amazing experience with Kendall and Shanell. They were very helpful and welcoming. I would recommend this location.

I have had my unit since for for forever. Ashley is always positive and happy to give great customer service.

I have been here for years, Ashley is a ray of sunshine. Always going above and beyond to help. She is serious about what she does and does a awesome job every time. I am very happy coming in making payments. Thanks Ashley!!!!

A employee named Ashley helped me out. She was very polite and had good customer service. The facility was nice and clean. I would recommend my family and friends to this location.

I was looking for a storage and Ashley was very helpful and professional awesome person and I was well informed she has sold me even though I had my reservations she assured me that I would be satisfied with my experience

Ashley is Awesome!!!! Very informative and kind.

Ashley is awesome. She knew exactly what she was talking about. Nice and friendly. Thanks for everything.

Ashley and Shanell, are awesome.... They are hilarious and get the job done. Once I got in there I felt like I knew them forever. Next time have my chitterlings!!!!

I came in to make a payment and Ashley was extremely helpful. She answered my questions and gave me some useful options on saving money on my space.

Ashley was very helpful and really nice. She made sure I got a great space with easy access.

Ashley was very patient and kind. Thank you for your help during my stressful move.

Good service from Shanell

Really nice people.

Ashley and Shannell were AWESOME. Very professional and patient. Very good company and great listeners. They work well as a team.

I had a great experience here earlier this year. Ashley Jackson helped me out alot. I would definitely recommend this public storage location.

Ashley and Shanell were great. She took me to three different units. Thank you for all your help Ashley. Y'all truly made my day

Ashley and Shanell, was very helpful with my storage needs will continue to do business with this location ...awesome job

Good management!! Highly recommend

Shanell is great very pleasant and customer friendly. Will be renting from her real soon. Thanks again. Great asset to the company

Excellent service Shanell Davis....

I got really great service here. I didn't have to wait all day and the people are really nice.

The service was great and clean

Good customer service and very clean facility. Thanks Mr. Thomas

My experience there was great the manger there was so nice i believe his name was thomas edmond i will truly from now on deal with public storage

Mr.Thomas was very helpful and professional.

Thomas was so excellent today! Great guy and great customer service!

The property manager was very helpful. When i arrived it was very busy he handled it very well. I would refer every one to this location.

It was a good process quick and easy Mr Thomas was really nice and helpful and Ms.lazondra was very professional and nice I enjoyed my visit

Mr Thomas gave me a good deal. The sevice was wonderful. Keep up the good work!

Thomas was vety helpful and nice

Great customer service, very friendly, very clean property and secure ,

Mr.Thomas was very nice and helpful

Thomas was very nice & professional

Ashley is an awesome asset to Public Storage. She is always friendly and has awesome customer service. Thank you for all of your patience and help.

My experience with Mr Thomas,he gave me a very great deal on the storage lot and was very helpful and was polite and gave me a great understanding of how everything works .

Thomas was very helpful stayed late for me

Thomas has been great I had a problem and he took care and put me in unit I really needed

Thomas the manager got me a great offer and a great union. The best and saves place to have your belongings...

Great service thank u Thomas

Jeryn was a great help. We had a great conversation and he was very kind.

I went in today and was helped by Jeremy. He was so very helpful and courteous. I will definitely be refering friends and family members to this location.

The property manager was very welcoming & thorough in explaining everything, the facility was clean, and the paperwork is minimal!

Thomas was very very helpful. save me a lot of money I almost went to great vaule

Awesome customer service from Thomas! !!

Thomas was very helpful and polite. GREAT MANAGEMENT!

Great customer service,Thomas and Franchesa were respectful and helpful.

Me and my bf stop and needed a unit Thomas was very helpful and he introduce us to Francacsea she was nice and they both help out great

The facility is on and the people that work there are always helpful but the price is outrageous

Ashley N J was awesome. I came in to purchase and she gave me 5 star service to a "T". I will definitely be back in the near future.

Ashley N is a great asset to Public Storage!!!!! She was very helpful and professional. My fiance was very indecisive about what he wanted but she was there every step of the way and helped us with our storage needs. Great job Ashley!!!!!

5 star service, great personnel staff,both Keisha.and Ashley.

Ashley N was fast efficent and friendly. She really makes. My storage experience GREAT

Moved out last week and LaKeisha was very cooperative. I really appreciated her help.

Just rented at Public Storage and Keisha was very polite and helpful. Thanks

My visit today at this location was a pleasure. Miss Keisha greeted me and was professional in attitude and appearance. She assisted swiftly and has a very nice smile. Great service.

Service was great ms.keisha Tks

Keisha was so helpful and gave her own story of how the rental space is working for her. She made us feel valued even though we are still a future customer. She made us want to come back and rent from her when the time is right for us.

Elizabeth and keisha were such a big help they were so nice with excellent customer service thanks ladies

I signed up for a climate-controlled unit. The unit is clean and even has a hanging bulb inside. Keisha made sign-in easy, quick and painless. Having worked for U-Haul before, I've seen dirty units and lazy employees; I was impressed.

While I was mad at the call center for telling me the wrong price, I appreciate LaKeishas honesty about the cost and the safety of my belongings

Cesar really took care of Boujie Couture. We heavily recommend this location

A lady named Francesca has the best customer service ever

Elizabeth fue muy excelente ayer cuando fui a preguntar por un storage muy trabajadora.

Keisha was a very respectful person, I love her customer service, keep it up.!.!

Cesar is very good to his tenants especially to me he has helped and taken care of me with all my storage issues he's the best

My experience with Cesar was Awesome Today, i was going to rent from a different location but Mr Cesar convince me other wise. 5 STARS

Went to this location to make a payment w/my irate sister and a "Keisha" was able to deal w/her and calm her down....

Great Customer Service. Very helpfull and courtious

Very happy with the customer service. Thanks Ms keisha.

Keisha was so nice and helpful

I had a pleasant experience when I went in to this location. Ceasar and Keisha both were very helpful by looking up my reservation and getting me all set up to move my belongings into my new spacious storage unit. They were courteous and knowledgeable of their facility which makes me feel comfortable and gives me peace of mind.

My experience here was a very good one. Mr. Cesar was very helpful and knew exactly what he was talking about. Made sure I got what I needed and made my move very easy. I would highly recommend to friends and family anytime.

Best manager I've ever met before he handled everything correctly. All I got to say is Cesar is a really good hard worker.