Public Storage Self-Storage Units at 5685 De Soto Drive, Houston, TX

I'm so sick of management change. It seems like ALL the lazy ones are sent here to get fired in less than 90 days... There was ONLY 1 ASM and she was awesome and on top of everything...I think her name was Paula (med. built semi short, probably in her late 30's to mid 40's) but dont quote me on the name... Unsure where she is but she walked the property dealt with customers, you knew she earned her paycheck...

Both Times I've Had Storage unit there Service was Fantastic Curtesy and Respect ALWAYS

Every time I go to this particular Public Storage, I get spectacular customer service from Desiree. She always has a big smile on her face and is approachable. She lightens up my whole day just by her mood.

**Horrible Experience with Public Storage: A Rodent-Infested Nightmare** If you're considering Public Storage for your storage needs, think again. My experience was nothing short of a disaster, and I wish I had heeded the warning signs. When I moved in, I immediately noticed rat droppings in my unit. I reported this issue to the staff, and they assured me that the problem was "fixed." Fast forward when I am back in the country— I returned to find my belongings destroyed. The company’s negligence is appalling; they clearly knew about the rodent infestation but chose to do nothing about it. And let’s not forget about their sneaky rent hikes. This Public Storage lures you in with attractive rates for the first term, only to jack up the prices once you're locked in. It’s a classic bait-and-switch tactic that leaves you feeling exploited. Corporate never reached out about the issues either. In summary, Public Storage is a poorly managed facility plagued by rodent issues, unresponsive staff, and deceptive pricing practices. Save yourself the headache and look elsewhere—this place is a disaster waiting to happen.

Walked onto the property and I was greeted witha friendly smile and warm welcome from the manager. Autumn took care of all my questions and was very patient with me and helped me understand what each unit was and what they were good for. She even helped me set up my account and I really appreciate it. If you want someone who cares definitely recommend talking to her. Wonderful job!

Rachel was amazing

Desiree is a boss with everything

Ms.Desiree deserves a raise she is awesome!

I had a very smooth and pleasant experience with Public Storage. The experience was made very fast and easy due to the great customer service Desiree provided.

Mrs Rachelle was a great I’ll be back soon

Rachelle helped me a lot thank you

Mrs Rachelle was awesome very cool

Ms. Rachelle was very helpful I was worried about my things getting damaged from the storm and she said sure she checked to see if my unit was fine. It’s good to see good people that help like that.

This place is the biggest rip off. It’s straight up robbery. If you are late on one payment they double your rent on fees and threaten to throw your stuff into auction. Also cut your lock after 15 days and make you buy another one for $25. Will never again use public storage!

Desiree was so helpful. She was able to waive my late fee and also researched in order to lower my monthly payment due to inflation. She was so understanding and dealt with me with empathy. Great customer service!!!

Lakeitha was excellent. She has the best customer service ever.

Awesome location, Desiree and Jasmine keep the place very clean. Super friendly.

They should accommodate longer hours in the summer, its a lot better after sunset if you have any work to do loading or unloading your space

Its hard getting any contact with the office. I left numerous of vmails/calls and came up here several times. No one is ever here. Iwas succesful one time out of the multiple attempts and they couldnt assist me because the employer was new and they remolded and changed everything. I was told to come back to speak with the manager and Im here been waiting for 20mins and still no one is in the office. I had zero issues until now.The manager never returned my call its been 3mos now. I honestly dont know whats next from here.

Rodent issues that never go away...smh

Great Facility and clean for the area. Staff friendly and really knowledgeable.

The experience at this public storage was outstanding. I normally don’t leave reviews but definitely had to. The manager was awesome going above and beyond to ensure that all my needs were met. Called me and confirmed the move. This was nothing but excellent service. I was able to complete the move-in online it was super easy, and my lock and paperwork was in the unit. Thank you! Damar Cottrell.

Horrible!!! From the inside out. Place is run down and not secure. There are drunks sitting and standing around most of the day. Prices are reasonable but dont let that fool you.

A swarm of mice

The inside storage is very safe and very clean. Not a lot of traffic at all. Thank you public storage for doing your job of keeping the place safe and secure. A very nice lady did my process with care. May have to take her out for a burger and fries.

Phone conversation got things taken care of.

Excelente atención muy limpio y seguro gran atención del personal

Awesome service from Ms.Desiree she is suuuuuper nice to everyone.

Wonderful experience every time. It takes a special person to run this store!

I love this place thanks to Mrs.Desiree,and Mrs. Yonna I'm very secure with my unit....the property manager is always so helpful and respectful she actually takes the time to see how she can help the customers....the property is always clean...I enjoy have my new unit over at this location....If yur looking for a clean,place to store your property in place where ppl care about yu visit this Public Storage facility on Desoto.

I luv the management very helpful professional !!!!!!! property's very clean good customer service i really like the place management is allways on point luv it

Very understanding

Clean property, good excellent service from Ms. Desiree. I would recommend.