Public Storage Self-Storage Units at 4341 Southwest Freeway, Houston, TX

I came to this Public Storage & she treated me with so much respect & concern. I would definitely recommend this Public Storage to my family/friends

Pricilla was so attentive. She was positive and made me feel comfortable coming into the shop.

Priscilla is doing Excelente work help me in many different ways to find the best storage and the best price she was my angel and my way

Ms Priscilla is very helpful with all needs for a great experience. This has been the most helpful location with her providing great customer service.

Love the convenience of this storage space, but I especially love Ms. Priscilla. She will literally do whatever she can to help you. One of the sweetest people ever.

10/10 on Customer service,Cleanliness,Helpfulness . I would recommend everyone to this location Priscilla Westbrook have good service

Been here since about 12 Noon and it's 2 and she's still not back from whatever she's doing drove all around the property and walked inside the buildings she is no were to be found and I have to change the lock on my unit this is bad business to have a manager like that. Update: storage said open so it should up been open.

The public storage on 10200 s main is A-1 the young man Darius went above and beyond the call of duty. All the employees are GREAT.

Highly recommend this storage area. All storage places seem to be the same but what sets them apart is their staff and Priscilla is the best!

Ms Priscilla was very helpful in showing me around different units. Her customer service was amazing and she made something I was dreading very smooth! I highly recommend this location!

Fantastic service! Priscilla is absolutely amazing! Went above and beyond to see my needs were met!!

There are almost never carts/dollies available to use. The doors to the building are typically locked for no reason. The AC in the climate controlled buildings don't work well during the summer. I get a warning for leaving just minutes after closing time. My price has increased double since I first started renting here. I don't recommend using this facility unless you're planning on short term storage (less than 3-6 months).

We went in ready to spend over an hour setting up an account (from past experiences) and wow, we were pleasantly surprised. Ms. Priscilla took care of us, very friendly and explained everything to us. It was so easy and so quick. She completely changed our perspective on storage units and rentals. So thankful for her kindness and service.

I stop by the property to view a space and Priscilla was a gem helping me out answered all questions I had you will be seeing me soon Priscilla

Amazing experience! Priscilla, the manager, was incredibly helpful throughout the check in process and answered all questions we had. Facilities were clean and well maintained, with plenty of space to bring items in to get into units, even in the indoor storage area.

No dolly’s available. Would not recommend

Mrs. Priscilla was excellent and professional with and obtaining access hours.

Crystal has been very responsive to questions and helpful in accommodating our requests as we've had to make a few adjustments to our schedule. Thank you!

I Appreciate The Professional Enthusiasm Ms.Priscilla. Brought To Our Conversation. She Helped Me With Everything I Needed. Thank U So Much Ms.Priscilla For All Yout Help & Outstanding Customer Service!

It’s ridiculous that you can’t access storage unit after 6pm or you WILL get stuck on premises and have to call police. No one accommodates or tries to help u make arrangements for an exception to those hours. these reviews all seem suspicious and pretty narcissistic. I’ve never heard that many ppl mentioning 1 person over and over. It takes a good team to run a business not just 1 person. If that 1 person hired some good ppl to help then I can respect it more.

Ms. Priscilla is a lovely woman who made my experience so much better. Been going through a move and her energy and mood made my day. She ensured that I got the storage unit I wanted and talked me through everything I would need to know about the transaction and having a storage unit.

Very professional and friendly , Thank you Priscilla for helping me out today

Priscilla was an amazing help when it came to my move and getting me situated with my unit

The customer service is great here. Priscilla is amazing! She made it very easy for us to get our unit and helped us to get the best possible rate.

Pricilla was a great help with getting me set up in multiple units for my growing business. Quick to answer phone and or return messages.

The location is great and Priscilla was very helpful in finding the right spot for my needs.

Clean facility. Priscilla was friendly, professional and knowledgeable. It was apparent that she took great pride bin her role and it showed.

Priscilla the property manager was very helpful and friendly. Made me feel good about doing business here.

I wanna thank Mrs. Priscilla for all her help. She was amazing. She helped me find the perfect size boxes in this cold weather. Very professional and nice. Thank you so so much for your help..

Pricilla is a great representative of public storage customer service. She is very helpful and informative. She is very professional. She made the transition very smooth.

Location was great for me and Priscilla was super helpful. She seems to be the only person running the show and as a result she's constantly on the phone or dealing with customers. Given all that she has to juggle, she went out of her way to be patient with me and help me find the perfect unit.

Amazing service and price. Priscilla is so kind and took amazing care of us! Very thankful for her

I have two units on the property and haven’t had any issues in the two years I’ve been a customer. Thank you Priscilla for all your help!

Thanks Priscilla for your help moving in. You’re the sweetest.

Had a great experience with Mrs Priscilla. I came in for some boxes and she was really helpful on which sizes I needed. Definitely recommend this location.

Great service ms.Priscilla made it fast & easy for me. Thanks so much ❤️

Priscilla was great I love her customer service.

Great customer service priscilla westbrook haven’t felt welcomed in a while with the world we live in you never know who you are meeting will And promise to return😄😄😄

Mrs. Priscilla was a delight to have assist while I was there, it was definitely not a hassle and she kept it quick.

Came in to buy boxes for my current move and mrs. Westbrook’s was very polite and helpful, made it quick and was out super fast.

The lady Mrs. Priscilla is awesome called about unit's and everything I need she went step by step now if I move that's where I want my furniture Thanks

Priscilla GETS IT DONE. Over the course of three days, I switched units 3 times due to the miscalculation of sizing (my first time storing goods so 100% my fault). Priscilla went the extra mile to make sure that everything worked out. Big thank you!

Priscilla was by far the most helpful and pleasant.. She is very warm welcoming and nice.

Mrs. Priscilla Westbrooks is the BEST !! The Greatest customer Service EVER.. She gave me them Back- Home vibes. Couldn’t have went to any other Public Storage..HIGHLY RECOMMENDED ‼️ 🗣The Best in Houston HANDS DOWN..

Super friendly staff. Priscilla was delightful!

Priscilla was of great assistance..I appreciate her hlep

Ms. Priscilla was a great employee, very nice and helpful.

Mrs.Priscilla Westbrooks is the best help she makes renting with public storage so easy!!!

The lady was extremely rude for absolutely no reason, and proceeded to loudly talk about the extremely brief interaction i had with her, on her headset. Extremely disrespectful, please find a profession where you don’t have to deal with people.

Priscilla is very helpful and she smiles during busy multitasking

Alicia LeBlanc was the best representative I can imagine!! She was helpful, skilled, pleasant, and interesting. She volunteered helpful ideas, and tried extra hard to make sure I was happy. She was also has a very interesting and engaging personality! She is an A+ employee, but she has ambitions to do greater things. Keep her as long as you can. She is a great asset.

This property is amazing! Alicia was so helpful and understanding when I had a thousand and one questions about opening a storage unit. I will recommend this property to anyone!

Went to rent a unit at location and Ms Priscilla was a big help at understanding the process and making the transaction easier

Priscilla was amazing, helped me find a suitable storage unit and saved me money! Ask for her and she’ll give you the best customer service.

Dependable

GREAT Experience! Easy and quick reservation online, and on site manager Priscilla was incredibly kind, efficient and very helpful! We can't thank Priscilla enough for such a great and seamless experience!

The best Public Storage place I ever been to hands down and they are so nice love it…..

Came in to buy boxes today and Mrs. Prisilla was very helpful

Hardly you will find someone in their office. If you try to call most likely it goes to their remote answering service.

I went to purchase some merchandise and ms.priscilla was very helpful. Recommending this location to all of my friends and family.

Keep putting the price up and up all the time

Thanks Mrs.Priscilla you’re always a great help

Access hours are terrible. 6am-6pm is kinda a joke... If you work an 8-5 this place doesn't work. Doesn't work for most people. Would change my rating if access hours were different.

Access is really limited to during the work day. If you don’t want to move your stuff midday in the heat you may want to find a different storage facility. Update: management called and explained this was a temporary change due to Covid. Management is always friendly here and attentive. Here’s hoping we see extended access hours again one day.

Priscilla was very helpful at this site. She ensured to accommodate me as this is my first time using a storage unit. She answered all my questions and kept in contact with me while out of town. Priscilla cared about my experience here at Public Storage. She is amazing at her job.

Thank you so much Carrie for your Professionalism dealing with the situation at hand and figuring out the solution to the problem. It was a pleasure working with you and resolving the situation. Most individuals will only listen to respond but not listen to understand the situation. That is the type property manager needed.

Not good help when they closed

Had a great experience. Never had any issues accessing the property and Pricilla was very helpful.

I visited the office for upgrading my storage. Priscilla was very helpful and so kind. She helped me find a better storage for me . That place was not just a storage but a home because of her helping. Thank you, Priscilla !!!

Little lady who helped me today was awesome!

I reserved a unit online last night and I went into the office to complete the reservation. Priscilla was very helpful in helping me choose the right size for my storage. She's upgraded my size to the perfect fit! Very satisfied with her services. I would recommend this location to anyone who ask.

I am so happy to have my valuables here at this Public Storage property. It’s always clean & I receive excellent customer service! I was helped by Priscilla, Thank You!

Made a visit to the store to inquire about prices and space. Ms. Priscilla was very informative and nice. I enjoyed the experience of having a property manager be attentive to the needs of the customers. Thank you for the information and the time.

I needed a new lock for my unit not knowing if I could buy one or not but Priscilla took care of me and got me a new lock for my unit.

I want to brag on Priscilla who is the property manager. She is incredibly helpful and very professional. She is a delight to work with and you are fortunate to have her.

Love this site! Employees are very helpful and attentive. And they are always willing to help and answer my questions and concerns. Btw Priscilla Westbrooks is the best and she is extremely funny and helpful!

Ma Priscilla was very nice an helpful thank you..

Ms. Priscilla was very helpful and informative about my move in questions...also very great personality....

Alexandra and Amelia were so sweet and helpful. I was looking to move friends from another location and they were lifesavers!

Recently visited to get a unit. Mrs. Priscilla was very courteous. Any questions I may have had, she answered. Initially, I got lost trying to locate the unit on my own. She stopped what she was doing to take me to my unit and reassured me that my stuff was safe. And she was upbeat and polite the entire time.

Rasheeda was AWESOME PATIENT and Very Knowledgable... Pleased with Everything part of this experience...

Very helpful! Answered all of my questions!

Starting Renting a 10 x 15 for $89 in August. 6 months later to $114. I tried to negotiate for a better rate as they advertise on their website. They said those special rates are for NEW tenants. They dont seem to care about keeping existing tenants.....Specially during these very tough economic times....

My property manager Lashaka was very patient and friendly, and she walked me through the terms of service. I expect no issues storing here!

The Office staff was very friendly and went out of there way to show us around, the location is perfect easy in and easy out, clean and well organized and great security. First class location..

Lashaka and Raine Are really awesome they really care about your stuff and making sure it’s safe when it stored there and also making sure that you’re really happy as a Customer They go the extra mile for their customers and it makes a huge difference

Was well advised an very helpful thanks Monika.....

This public storage is by far, the best storage facility that I have used.

Lots of availability and at a very low price. Also, they called me after I made an initial reservation to welcome me, which was a nice touch. The issue, though, is that when I called the 832 number on their website to ask if it flooded in Harvey because I wanted to know if I needed to change my reservation to an upstairs unit, Barbara was very nice at first saying she'll first look into availability and then she'd give me the manager's direct number. I said thank you, but I already had a reservation online. She then changed her tone quickly, and said "so you don't need my help then?" I said thank you but no, not for reserving the storage but just to know if it flooded in Harvey. She hung up on me and didn't give me the number. I called back and got Irene who was chipper again until I told her I just wanted to know about flooding. She, at least, gave me the general office number, but when I called it, it went to a weird voicemail. I cancelled my reservation and will be going elsewhere.

Lashaka was very helpful to me. Love their energy, thank you ladies

I love this location. It’s very safe and secure. I leave my items in my pickup truck bed and I have never had anything stolen. Stephanie at the front desk in the office is amazing, very friendly and lovely lady. Would definitely recommend

Great service lashaka

LaShaka customer service was outstanding today! Thanks miss lady

Came to make a payment today and Lashaka was so sweet to me.

Stephanie was a great help and was so patient working with us getting our first storage unit. Thank you!

Stephanie was great and facility is perfect for what we needed!

Stephanie and Tracy is killer! Super quick k and showed us the unit! Second time here and will continue using you guys!!

Stephanie and Tracy are great!!! Very friendly and knowledgeable. I HIGHLY RECOMMEND THIS PUBLIC STORAGE😀

Lashaka was great! Helped me get exactly the size and space i needed. Was very friendly and personable.

I visit the property and it was clean Stephanie did a Amazon job thanks

Very clean facility! Seeing someone who smiling upon arrival to welcome you is such a nice feeling! Thanks Lashaka for helping me today such a great place

Came to make a payment and the way Lashaka asked me was everything going good really meant a lot, especially when you're having a bad day! Just thank you

Clean property and great service!

Lashaka had great customer service today!

I liked the service attendant she treated me very nice and I appreciate it ms Lashakaa

Can I store a car here?

Lashaka was extremely professional, courteous and organized. The complex is spotless and surprisingly easy to enter. It's also really simple to access individual units.

Absolutely fantastic customer service experience! Tamika made the lease and move in process quick and easy, while making sure I had the perfect space to fit my needs. Thanks Tamika!

Jenesha was wonderful and very helpful with getting me setup with my storage space

This location is convenient, and very well maintained. Chrystal called to ask if I was vacating my larger unit, and if I would need any additional assistance. She helped me transfer from the larger unit to a small climate controlled unit, and helped me save on fees. Thanks Chrystal!

I needed a short term rental. The office staff was fantastic. They couldn't have been more helpful! --- before my arrival, while I was there, and when I left. Hope they keep that kind staff !

Awesome customer service!! Charnele was the absolute best in getting me exactly what I needed!

Charnele was a very big help to me provided me with excellence customer service I wpuld definitely recommend anyone to come and see her

Amelia is the best, i was in and out without any issues. Best service.

Everything is good

Amelia and chanelle are very helpful and keeps the property clean

Amelia and staff are outstanding with helping their clients. They always go out of their way to show concern and care for the needs of the customers. Amelia treats her staff like family and it transcends to how she cares for the clients. Absolutely 110% customer care! The facility is always clean and provides the things we need to access our units. HOUSTON PROUD!!!

Great customer service from CiCi Thank you.

Amelia and Alex are FABULOUS! These two ladies have excellent customer service and superior personalities that are very welcoming. The property is very well managed and kept. I look forward to a great experience at this Public Storage location!

Amelia and Alex were soooo sweet! I got there right at closing, and they didn't complain or have an attitude. I almost expected to be turned away because of the time, but they didn't seem to mind. Thank you guys so much! Excellent customer service. 🙂

Amelia is the best manager on duty

Amelia was fantastic!! Very helpful!!

My experience I had with public storage (this location) we absolutely the best customer service experience I ever had an the property manager Amelia Has the best customer service an she made sure I had the best experience she made sure my personal belongings was in a very safe place an I thank you’ll for hiring someone as good as her an for that you’ll deserve more then 5 stars. I really thank you’ll for my experience I will recommend this location to anyone even a stranger off the street.

Amelia was the best! Very efficient and polite!

Amelia's Service was platinum plus....Nothing better!

Amelia provides excellent service!

Brenton was so helpful in helping us move in and showing us better units at a great price! Amelia was awesome too!

Super helpful for the first time moving in! Everyone was super nice

Amelia gave me some of the best customer service I have ever received. I’ve used this public storage for 3 years and they have never let me down!

Brenton and Amelia were THE BOMB!!! Awesome place, awesome people!

Brenton & Amelia were SUPER HELPFUL! Got me the help I needed quick fast & in a hurry!

Amelia did great and hustled a lot

Best one ever went in to get a quote and ask few questions and the property manager Amelia was awesome helped me with all my needs very good customer service skills

My experience with Crystal was awesome she inform me about everything she answered all my questions I really reccomend you ask for Crystal when you go.

Crystal was excellent helping us with our new unit!!!!!

Crystal made the process of our new unit very easy and helpful. Thanks Crystal!!!!

Awesome service! Customer service was WORLD CLASS, like a 5 Star Hotel! Amelia & Brenton should be in the hospitality business!!!

amelia is the great person I so very happy thanks amelia

Crystal was awesome!!! She made sure that I knew where everything was & she even walked me to the door of the unit & showed how to work everything including the gate. She should get a raise for being a great happy employee

My experience was the best! The customer service was fantastic. Amelia will take care of you. She is very friendly and will make sure you have a smile on your face. Just talking with her puts you in a great mood.

Amelia helped me out so much, very informative, gave me great quotes and overall happy to be a part of the family lol

Amelia is great at what she do! Great customer service I give a her a 10

Amelia was very helpful and sweet! She was the best!! Thank you so much for all your help! 😊😊

Amelia is the best with customer service 😁

Rasheeda is always willing to hear my concern and help with any questions I may have. Thank you Rasheeda for your great customer service. I recommend this location!!

Amelia was amazing

Great service, very friendly and more willing to accommodate. Thank you for looking after my stuff for 5 years

Great place and great staff

Amelia and Frankie are very responsive and have helped me out with professionalism.

My experience was too notch and the customer service was fantastic. Amelia will take care of you. She even called me to remind me of payment before I was hit with a late charge. Amazing service and the quality of the place was fantastic!

Crystal and Frankie were extremely informative and helpful. They made sure I had the correct sized unit and efficiently processed me so I was in my unit in less than 30 minutes. The staff at this particular location is wonderful. Do however be aware that you will have to take insurance which will increase your price and that you have to pay for your own lock. This is not well advertised on the website but would be standard across all public storage facilities.

Today I went inquiring on prices and the units and Amelia was very friendly and helpful and took care of all my needs!

I need assistance with getting a storage unit in FL and I ended up calling back to Houston and spoke with Amelia. She was very helpful and pleasant. She assisted me with getting a storage unit here for a good move in price and when the representative here tried to over charge me Amelia assisted with the correct price and the representative apologized for the incorrect price quote.

Had a great experience here today. Crystal assisted me with an issue I had paying bill online and helped me with options with my late fees because the website wouldnt process payment online. She took care of it quickly and had me on my way. This place has great service and always takes care of things quickly. Thanks Crystal

Quick and efficient. Customer service was great. Thank you

Frankie and the staff are friendly and have been helpful when I've needed it.

Great service and a clean facility.

Ms crystal jackson has great customer service an very sweet person an very helpful with renting unit and also offered me merchandise with my rental

Great service. Excellent, attentive staff. Ask for Frankie or Amalia.

Service was always good! Very happy!

Awesome service and a great facility. Quick and easy. The property managers are great!

I came into the store for a payment and the manager that was on duty Amelia helped me even though my stuff is not at this location. Great customer service. I appreciated it so much because I was on my lunch break and didn’t have time to drive all the way to my location.

This is the best storage place I have been too the young lady in the office Amelia is amazing every time I come to my storage she always asked me is everything ok and the property is always nice and clean she always staying on top of things I just love her!

Frankie was very wonderful in showing us different options. Quick service and great customer service!!

Frankie was very sweet and helpful! Whatever we needed she was on top of it! Great Customer service!

Crystal was very helpful and informative. Account setup was quick and easy.

Moved into a unit there this weekend. Amelia and Frankie were very helpful and kind. 😀

We had a great experience with Amelia she was really nice and made us feel comfortable leaving our valuable things in the unit. She showed us where the carts are so we could move things more easily. We recommend this storage!

Ms.Amelia is a good customer service

I want to add to my reviews an additional "Thank You" to Crystal and those people who were on duty yesterday afternoon (9/25/2018). I had just taken delivery of a specialty car at 4341 SW Freeway for storage, and the car arrived with just enough gas to get me to the gate access pad before the gas ran out. Crystal and others helped me push the car to get it out of the way, and I went in my other car to get a can of gas, came back, fueled the car and it started right up. She and others chipped-in to push without being asked. MUCH APPRECIATED! /s/ Chris Kennedy 9/26/2018 Amelia and Michael do an OUTSTANDING job running the facility and taking care of customers---I am a long-time customer and they are best at the business by far. Everything is clean, organized and works as it should. For example, I had mentioned to Amelia that I was interested in renting a second unit at the facility in a certain size, and she remembered my discussion with her and called me immediately when one I wanted became available---often, people will just forget all about you, but she did not and took care of me. I just got through leasing the second unit, and Michael handled the paperwork very promptly and correctly, and also helped me lock up the new unit, etc. While I was there, another two people came in with questions and issues concerning other facilities, and Amelia and Michael split up the workload and handled all three of us quickly. I can't say enough good things about them, and ask that they forward this message to management. /s/ Chris Kennedy

FIVE ⭐️⭐️⭐️⭐️⭐️ to AMELIA who works at this location 4341 Southwest Freeway, Houston Tx 77027, she was very compassionate, sensitive, understanding and very helpful and attentive to my very personal deep loss in many ways. As for the District Manager, DAVID SPADE to of that location he was very COLD HEARTED and INCONSIDERATE he did not return my call after my deep personal loss when I have been a VERY LOYAL CUSTOMER to that location for ELEVEN AND A HALF YEARS!!!.....That got A LOT OF MONEY, thousands of dollars (2 storages) from me to struggle to keep my deceased daughters things because I did not have space or room for it in my very small one bedroom apartment. I have called him and customer service and they have left him numerous emails with a note of HIGH URGENCY! Still no return call. Shame on him for his inconsideration and unfairness in how he treats his LOYAL customers. How you treat people will come back to you David Spade, treat people the way you would want to be treated. Some day, in some way or another it will come back to you and you will remember me.......KARMA.

Frankie was great!!!

Amelia and Frankie were great! They answered all of my questions and provided excellent customer service. The only reason I'm not giving five stars is because the storage facility only stays open until 9:00 pm and this causes a large inconvenience for people that work odd schedules.

I came in and Crystal was so awesome. She was so knowledgeable about the products and units. She made the experience simple and quick. Definitely will recommend.

Came in looking for a storage and I was greeted by Amelia with pleasant smile and most of all great hostility , take time out to her my complain for other storage , but she really put he effort in everything I wanted . I told let me see what my husband say , she did not get upset because I did not rent right now . But I will tell friend and family about this location and ask for Amelia they need more like her thank you very much Amelia

Amelia Francis is an excellent manager very detailed knowledgeable, and very informing with regard to our needs during this diffict time of transitioning ....... Thank you for all your help

My mom have been with public storage for a while the property is always clean and Amelia is very helpful when it comes to asking questions. Amelia has the best customer service!

I was looking for a storage unit close to my job I went to the location at Newcastle and Frankie was so very helpful and informative I would tell all my friends and neighbors to go use Frankie's storage facility

Amelia is a hard worker" she provided excellent customer service

Excellent service from Amelia.

Nice staff and facility. Micheal had a nice sense of humor

Super helpful staff, and a great locaton

Amelia is the best!!! She is amazing and helpful and friendly! Frankie was great too!

Amelia is a fantastic property manager! Wish I come here first before the other companies. Extremely helpful today!

Excellent service. Frankie was the perfect guide who was able to keep us out of the 100 degree heat.

Crystal was helpful and quick. Couldn’t ask for much better.

Frankie was really helpful

Amelia and Frankie are very kind and helpful. Im very pleased with their service.

Manager Amelia was very nice and has a great attitude !!! Thank You Everett Blaylock

Frankie was very helpful. The facility and storage unit were clean and Frankie thoroughly explained the rental agreement, insurance requirement and the access process. Getting the storage unit rented was a simple and quick process.

Frankie was very helpful and a joy to do business with!

Great service here!!

Frankie was very professional and kind. She was patient as I figured out my paperwork, and even waited after hours for necessary forms to be faxed in.

I was very happy with this location and the service provided. The facility is very clean and well kept. Amelia is very respectful and helpful. I will definitely recommend this location.

Amelia & Frankie where great!

Very fast straightforward service. Frankie was very helpful and asked about our specific needs. Will recommend.

This public storage location is the best in Houston. I am always able to stop by to make my payments and recieve excellent customer service from the manager Amelia. I never have any issues. Thank you for always giving me a great expierience.

Great service!

This has been the worst facility I’ve ever rented from in my life! Staff is unhelpful and cop attitude when they hav to do anything extra. Don’t try and throw something away bc dumpster is locked! The door to where my unit is has been broken and unsecured and when the front gate was broken! Which took a week! Go anywhere but this location! Trust me! These reviews don’t seem accurate! The positive ones bc ive rented for cpl years and nothing has changed! Finally got the balls to move as of now!

Before you sign a contract DELETE paragraph 18 Dispute to be settled by binding Arbitration and strike that your damages are limited to $5000 Further, demand ALL communication by email or written notice. Therefore they can not say they called you, before they add penaltes, interest, liens, and sell your contents. Beware of the management Amelia and the District Manager, David Spade, I would urge you to look for other storage options, inorder to prevent being threatened, and called and harassed relentlessly, and being billed for services they failed to provide. Also, give notice by CMRR, Email with posted delivery, and FAX with receipt acknowledgement, record all meetings with management, and have a witness with you.

I worked with Amelia, she was very helpful and polite. I was looking at surface space, I would have preferred it be concrete over shale.

Great location of all I've been to. Thanks Michael and Amelia for the help and conversation. You rock !

I had a great experience here today! Micheal and Frankie were very helpful and nice.

Crystal was very helpful

Very friendly and helpful during check in. Answered our concerns about security and access. Look forward to doing business here. However, have yet to see the promised carts for loading and unloading; we brought our own to be sure.

Great experience, would recommend to others. Micheal was very nice and helpful, showed me and told me everything I needed to know.

Amelia is really great when it comes to customer service I would recommend anyone to come here she is the best and will make you feel like your at home.

I only gave 1 star because 0 stars option is not available. They increased my payments by 25% less than 3 months after I opened it without telling me. I would recommend staying completely clear of this company and this location. Completely unacceptable bait and switch tactics.

Service was great. Thanks, Frankie!

Great place Both ladies super nice .. Place is extremely clean. Super A+++++

Friendly staff

Frankie was the best answerd all my questions and took care of all my concerns thank you to everyone up there

They Office people are very nice ..

Amelia really went above and beyond the call of duty.

I rented a taking space and the manager that was on duty Amelia was very nice and helped me try parking my truck in the parking space. Best customer service I will recommend anybody to come here. Thanks Amelia!

Amelia and Eric were a pleasure to work with! We accidentally booked three different units and they were very patient throughout the entire process. They answered all our weird questions and were very thorough. Happy to be leasing with them!

Frankie and Amelia where very helpful assisting me with the proper storage unit. Nice and secured place.

Amelia was great! She was very helpful and walked me to two different units making sure that my storage would be sufficient space for my needs. Jessica was checking rates and trying to get me the best one. Two great girls!!

Frankie was very helpful when trying to resolve an complex issue with a storage that was at her location and my friend had passed. She was very instrumental is getting this resolved. Thank you Frankie for being so thoughtful during this very difficult time.

Friendly staff.

RUDE UNPROFESSIONAL woman, ON NIGHT CALL DETAIL with gate security denied help to us as we were stranded on premises and SHOULD BE FIRED IMMEDIATELY. Our family has rented space at this location for many years. Last night my husband, daughter had gone to get somethings out of a unit and pulled up to the gate to leave at 9:04pm but the gate had locked down. We had never experienced this before and were not sure what to do. We called the number on the sign on the gate for help and were told by a woman that the gates won't open from 9pm to 6am...I heard this fact 3 times during our conversation and when told her she did not have to tell me the hours again she rudely said it was the first time she had said that. I gave her my name and contact number and responded affirmatively to the one question she asked about my being a contract holder. Right, so how do we get out of here??????? This woman who claimed to be "corporate" left us on hold until she finally returned saying she would EMAIL the general manager. We asked for a number to call directly or to speak with someone else for help because ....what if the GM doesn't look at emails at this time of night??? She said there was no-one else to speak with....that we could "call the non emergency police" and gave us no direction to call any other Public Storage number or department. We NEVER RECEIVED a call from the "General Manager" or anyone else last night or today...they really could care less if we were stuck there. During this hour we reached out to other family members for help and for a ride home and finally WE HAD TO JUMP THE FENCE and leave our car on the premises. Meanwhile another family member in Austin got on the phone with the Customer Service to help us. "Michelle" with PS Customer service, tried to get us an override number to open the gate but we had already left the property so we drove back.in vain to try to retrieve our car with my husband jumping the fence again but the override number would not work by then. We will be closing our rental spaces from this poorly run place asap. The unconscionable, rude response from the woman with the gate security office for PUBLIC STORAGE who calls herself "Corporate " left us in a dangerous position when there was absolutely no need for it.

Cheran gave me great customer service. She took care of me even when I came in close to closing!

Great service from Latoya and Cheron

Chevron provided a great experience and have confidence with properly going over all information and details. Thank you!

Kizzy was great and helpful when I got my unit!!

The customer service here isn't bad. The only problem is when I used this place they got robbed. Their insurance took care of everything however it wasn't a pleasant experience.

Cheron was very helpful and knowledgeable. She gave me great customer service.

Kizzy was so helpful and nice. I am so glad we are at this location. If you need a rental you will not be sorry to come here.

Kizzy, was great. She was very pleasant and professional. She made sure she offered me the things i would need to ensure my stay would be pleasant, while using their storage. Will definately use them again!!!

Great customer service from Cheron! She made moving my stuff in really easy!

excellent customer service today from cheron! if i move back to houston i will be remting a unit here again!

Wonderful just perfect

Cheron was excellent and made the process easy and quick. I'm glad I choose this location

Cheron was terrific. Very informative and professional

Went by to inquire about different storage sizes and Cheron and Paul were very helpful and friendly. I was in and out within 30 minutes or less. Thank you guys.

Had a great experience with Sheron

I've only rented there for one day and it has been the worst, most frustrating experience I've ever had with a storage unit and I have about 5 collective years of storage unit history with other companies. When we went to use the dolly to move our stuff the handle came all the way out as well as the bars on the bottom that are supposed to be attached. The wheels wouldn't work once there was stuff on it, so you couldn't push it AT ALL and you couldn't pull it because the handle would literally fall out. I told the people working there and she said she would find a new one for us, but that people often "steal" them and keep them in their storage units and there's nothing they can do, so tough luck! She also had told us there were two in the building, but I walked the entire building and only found the one. Then she said she would find a new one to put in the building for us, but when we came back 6 hours later it was still the same one. The gate hours are 6 am to 9 pm. After moving stuff late at night we drove two of our cars out the gate at 8:52 pm. A few minutes later at 8:56 pm we used the gate code again so one last car could leave and it wouldn't open. There were five other cars behind my friend. I don't know how many people tried their codes, but none of them would work. Everyone got on their phones and started calling the company as several people had been stuck after hours before and said they would give us an after hours code to use. None of the codes given would work and whoever was on the phone told us to call the police OR leave our cars there and have a friend pick us up and then pick up our cars in the morning. That is completely ridiculous. People were stuck for over an hour. I eventually left with one of my friends since we made it out and I heard from my husband that the police did come and somehow managed to get them out. This morning they called me to check in and make sure I hadn't gotten stuck and then repeatedly argued with me about the time. I know what the time was. I even have a call on my phone from my friend double checking the code because it wasn't working and it was still before 9 pm. The dozen people that were stuck were all completely aware of what time it was. We all have cell phones, it's not like we're setting our own watches and we're a few minutes off. Their system is off and she kept arguing with me about the time.

Great customer service, they took the time to explain every single detail! Thank you

I came to inquire about getting a unit for a move at the end of the month and Cheron was the most patient and helpful person I've met. I will definitely be back to get my unit at the end of the month

Cheron and Paul were absolutely amazing! We didn't have our insurance or title in hand. We were able to fax the papers but the fax at the office was broken! Cheron, with a smile, immediately said she would go pick it up for us at a different location! They were patient and worked with us and they were super positive the whole time! Definitely was a pleasant experience!

Worked with Cheron at Public Storage, we had a great experience. She was very pleasant and patient.

Kizzy has great customer service.

Andrea was so friendly and helpful!! Definitley my best experience with storage. The facility is safe and clean which is a nice change compared to most other places. I wasn't left with any questions or concerns and I am leaving knowing my belongings are on good hands. 5 stars!

Great customer service. Very efficient. Thank you, Kizzy!

Kizzy and Mitchell super amazing service.

Kizzy was awesome!

Kizzy was very helpful with answering my questions about a storage.

The agent, Kizzy, was excellent. She showed me all of the units I was interested in, and had lots of patience when I changed my mind. The premises are clean, and the location is ideal for me. Very satisfied.

Andrea provided prompt, efficient and very curtious customer service. Great experience!!

Went in for information, and Kizzy was very nice and informative. Great customer service.

Quick and easy thanks to Paul

Kizzy is fabulous, so helpful with my last minute craziness!!

Good location for me but the customer service is lacking. When you can find someone in the office it's fine but when I call, I always get a voice message and they NEVER call me back. Thank goodness I only need them for a short while longer.

I appreciate Eric customer service as to pricing and affordable unit. He was up front and honest with me. We need more ppl like him in the business.

Kizzy was very informative and friendly.

Kizzy is awesome. Fast and friendly service!

Kizzy was wonderful and took great care of us. She was informative and efficient.

Friendly service

Friendly staff, Paul was very helpful in choosing the correct size of storage space to fit my specific items. The facility is very well maintained. I highly recommend it.

Kizzy was very helpful! Quick to get everything!

Kizzy was extremely helpful today!! She went the extra mile to solve my problem.

Kizzy was helpful and quick moving me in thanks!!

Paul was super helpful and has awesome customer service. He handled everything swift and quickly. Thanks Paul for making my day easy.

Paul was very friendly. He made the process of checking in effortless. Great for storing my stuff over the summer while I'm not in school.

Paul did a great job renting me a storage space. He was accommodating, forthright and honest with the process and questions I brought forth. He was knowledgeable and provided all information required in a respectful professional delivery. You are fortunate to have Paul representing Public Storage. The experience was 5 star!

Mr. Paul and MS. Lizzy was very wonderful the with the services at their property there help was very amazing do to their computer system going down they did everything manually and correct

Kizzy was amazing, she was very helpful, thank you! !

Had the most amazing experience with Dy today. She was beyond great and her kindness did not go unnoticed!!! Thanks Dy!

I had some unfortunate issues(online service) with public storage and Paul who happened to be on site location helped me resolved the issues. Paul was resourceful and patient I was not very happy at all and he took the time to listen and reassured me that my issues with be resolved soon. Indeed, his words came thru. Although my location is not where is assigned, he took the time to take care of business. Paul is an example of how employees should treat their customer. He went above and beyond to go help a new employee and customer. Thank you Paul for your professionalism and patience with me.