Latoya was great help, helping me get a storage unit and helping me decide a plan.
Amazing stuff
Great customer service
I had a little incident, rented a 5x5, needed a 5x10.
One of the newer people told me to rent another unit online and I’d get a refund for the first one. Although it was the wrong guidance, this gentleman was very nice and profesional as well as La Toia, she was very sweet and kind and resolved the situation swiftly!
AMAZING customer SERVICE! 🤌🏽
Completely safe in here....they have very good control of who entera the premises
On-site Property Management was very helpful! Thank You!
Latoia was very helpful and friendly with locked out issues and payment issues. I appreciate the assistance. Thank you so much
La toia She is a very good girl, she always helps me with any doubt I have and above all she is very kind. 10 out of 10. If I could give 100 stars, I would.
Facility is clean and LaToya is awesome.
Easy set up and easy access plenty of resources to help with storing your items.
Latoia was absolutely amazing! Helped me in a pinch.
At first glance, this storage facility appears well-maintained—but that illusion quickly fades once you open your unit. Avoid this place if you value your belongings. When I visited my unit, I discovered a severe rat infestation. There were excessive droppings on my couches, and the fabric and wood at the base had been chewed through. My water machine was completely destroyed, with a rat nest built inside its base. The floor was littered with droppings, and the stench was overwhelming. This clearly wasn’t an isolated issue—droppings were scattered throughout the facility. As I was leaving, I even saw a rat running down the main hallway. I removed all of my belongings immediately.
La Toia was so helpful! Helped me figure out what size unit I would need and didn’t mind answering and questions or concerns!
Perfect Customer Service! LaToia called me to finish setting up my reservation and helped me pick the perfect unit! She thoroughly explained everything and answered all my questions. On property she showed me the unit and was great!
La Toia was super helpful at the 5200 Gulfton locationin Houston. Definitely cares and it shows. Thank you much!
Thank you LaToia for assisting me
Thank you for helping latoia
Tavielle soo helpfull
and explains very well and very easy
Amazing customer service! Latoia goes above and beyond to help you!
She has a great personality and is extremely professional! I would highly recommend this place!
Thank you LaToia for your help with every step in this process
latoia is a very helpful person highly suggest talking with her about a storage space 10/10 !!!!!!!!!!
Came in on a Sunday to move storage room since I need to downgrade to a smaller storage unit. Tavielle who works at the front office at the storage unit. She was amazing and understanding as well very helpful. She help explained everything that I needed to know. Very nice person and great customer service. I appreciate everything that she helped me with.
Muy buena atención de la toila súper complacida con ella muy buena explicación la recomiendo 👌100%
Affordable prices and great customer service. The facility has convenient security features. I had an online issue, and Tavielle kindly helped me solve it quickly.
Latoia provided me 5 star customer service and I highly recommend.
Thank you so much. LaToia was super helpful! You made us feel so comfortable and confident with choosing the right spot to come to! I appreciate your patience and commitment to your job so much! LaToia customer service performance was exceptional
Tavielle is so awesome and patient with me and I’m so happy to have her help
LaToia was very professional and kind and made an otherwise stressful experience very easy thank you!
Thank you LaToia you were so nice!
Thank you LaToia for assisting Mr with my storage needs
Latonia did great, good customer service.
Such a great experience and such a sweetheart. Very attentive.
Fueron muy amables me ayudaron en todo y me explicaron todo la señorita la toia muy buena trabajadora
LaToia was such a big help you rock LaToia!!!!!!
Latoia was a big help during my time here everything went so smoothly thank you Latoia !!!!
Great Customer Service Latoia thanks
Thank you for helping me LaToia
Latoia was great! I’ll be back to work with her.
Patty
Thank you LaToia Merry Christmas
Thanks for your help LaToia!!
Thank You LaToia Merry Christmas
Latoia was very helpful and kind. Thank you
Good costume service , hours open and price
Tavi and Latoya were amazing !! Incredibly helpful and a great vibe!! Thanks again ladies
I had wonderful experience. I had never put my things in storage before and there was a very nice woman named Tavielle who helped me through the process and was very patient with me. She made me feel comfortable and at ease about leaving my things in their care.
Latoia is a great property manager, very professional and honest. Highly recommending her property!
It was a great experience, Tavielle was so nice
She had a lot of patience with all of my questions, great customer service 👍
Tavielle was great. Very helpful and pleasant.
Good and fast service 🙂Tavielle
Tarsha and latoyia are excellent! They take really great care of the facility. It’s always clean and tidy.
Rochelle and Tavielle were AMAZING with my interaction this morning. Very nice
I came too public storage too upgrade my storage from a 5 by 10 to a 10 by 10 and I was help by Tavielle, she was very helpful and patient with me. Love the customer serve.
Thank you, La Toia for your help!!!!’
Latioya Has great customer service, very nice and friendly!
You rock LaToia thank you!
Thanks you LaToia great customer service!
Tasha and Latoya are super nice and they gave me five star service.i recommend them
My mother and I really weren’t sure which kind of storage to get but Tarsha and Latonia are super helpful and nice
Tarsha and Latonia are such a great team! I came in for information and will be renting from this location.
Destinee and tarsha was amazing explained everything to me and I understood will be getting my storage just cause of how great they are .
Tarsha and Destinee are awesome and nice
This places is so big.I did not like the location but the customer service was so nice.
I have been renting from this location for almost four years. My experience with the facility was good until a couple of months ago. I have interacted with a good amount of staff with my time there and hands down, Latoia has been the most helpful and kindest I have met so far. She was so understanding, patience, and got answers to my questions. She restored a customer service experience I thought almost didn’t exist anymore. She made my day. I would give her 10 stars.
Ifeoma did an amazing job in switching my storage reservation👏
She was very understanding and reasonable.
Tavielle & Latoia were wonderful to work with and had amazing customer service great jobs Ladies!
Tarsha Cole was so supportive today.She was so nice and kind..She was the best person in the place today.I recommend this location and her five star service
Tarsha was patient and kind
Tarsha is super nice and helpful
Tarsha is super nice and amazonh
Tavielle was amazing , she was very knowledgeable at the job! She gave me wonderful customer service despite being the only one there .
Hands down one of the most pleasant experience with public storage ! The property manager Tavielle was so welcoming and the atmosphere was so friendly. She explained everything to us and helped us far beyond anyone has ever helped us in a public storage. Her kindness and energy was unmatched. She even gave us suggestions on what to use when we move to make it easier for us even down to the tape we should use to hold our boxes together. Simply would recommend anyone to this public storage as long as her energy is around! More employees need to learn from her !
I had a great experience getting a new rental unit! Tavielle was nice and very helpful!
Thanks LaToia Great Customer Service
Thank you for your help LaToia
Fantastic service. Tavielle was great and graciously helped me get everything set up!!! Thank you, Tavielle, for your patience.
Great customer service with Tavielle she was very informative explained everything with detail!
Tavielle and LaToia are amazing. Super helpful and friendly. And customer service like the good old days. They are an asset to their company.
Very efficient with tending to the needs of my repair work were Latoia and tavielle
Tavielle and LaToia had great customer service and really helped us in our new adventure!
Thanks Ladies
I just want to thank La Toia and Brian for their excellent and professional attitude toward their customers. Though I had few issues, they were resolved to my 100% satisfaction and the credit goes to these two fellows. thank you!
This specific storage unit was absolutely a big of help, when I was moving. Thanks to Ms.latoia I was able to find the right storage unit I was looking for and also for the right prices this public storage place overall is the best I’ve been to will most definitely recommend
Thank you so much for assisting us today with our storage needs Latoia
Great Customer Service thank you Latoia!
Thank you for helping me Platoon Great Customer Service!
LaToia was so attentive. She’s an exceptional worker!
LaToia provided excellent service highly recommended
Kyrstyn was so helpful and knowledgeable when I called! She handled my MANY questions with such professionalism! Customer service at it's best!!
Since the arrival of the new property manager, Latoia, the property has significantly improved in terms of cleanliness and overall management. She has been extremely helpful and proactive in her role.
Latoia in the Gulton location was so helpful. She went above and beyond in helping me with my storage. Excellent customer service. Thank you
What I’m gonna say Ms La Toia helped me with everything, she did awesome job , 5 stars .
La Toia was fantastic and super helpful and the team here is great! Very positive experience :)
I kind like the new property manager La Toia, she really attend to your need and clean the property really well. I did not like the other short white girl work there tho quite bossy and no manner haha
Maria was very helpful in helping resolve my account and getting my storage solution figured out. I'm very grateful for her timely and thorough efforts. Great location and what you'd expect from Public Storage.
Thank you Ms. Ifeoma and Ms. Chandice for being very nace and helping me
Tarsha cole has excellent custer service .she is very professional .i think she is awesome
Robert was incredibly helpful!
Tarsha 8am very plz with ur sevice
Public Storage at Gulfton has been a wonderful experience. I leased a 10x20 for four years. When I was ready to clean out my storage and down size, Miguel was a great help. He showed us a smaller unit and ensured we got the best price for our new unit. We considered completely moving out but this was a better option. Thanks Miguel for giving us other options to make this a smooth transition. I would recommend this location as its convenient as well
(Andre) had a good experience visiting this location I would recommend
Wednesday had excellent customer service.
Josiephine was very patient and helpful with me and I love this place
Clezell was great and quickly helped me rent a unit
Large, popular storage location.
My experience at this location was very positive. Priscilla is super nice and accommodating! She also makes sure you understand the policies and expectations in a very kind manner. The process was extremely quick given I moved in my items within hours of booking. I don’t have any negative or recommendations as everything needed was provided. I would recommend the services at this location.
We all have good days and bad days. I decided to change my bad review since with your reply you show me empathy, and that tells me that you care. Blessings
Clezell was very hdlpful getting me back into the app today
Clezell was very helpful and informative with the process of reserving a space!
Facility is super clean, nice, and new. Front desk associates were helpful, knowledgeable, and friendly. Thank you Priscilla B.! 🙏🏻😇🫶🏻
Super great service from Dazmyne. The facility is neat and clean.
Excellent customer service
Cleveland and Priscilla were super nice. They took time to show us units and answer our questions to our satisfaction, which made our decision to book a breeze. Clean facility with easy yet safe access.
Thank you Valerie for helping me with my new unit very great customer service
Clezell was very helful and kind
I appreciate him
Valerie is a ver helpful personas Witherspoon my unit
Clezell was so personable and polite and hard working. This man needs a raise and management position immediately if he isn’t already manager! Definitely was able to have a 10/10 experience all because of him! Always ask for clezell at this location he is THE BEST!! :)
Clezell was nice patient and help in renting my new storage
Great facility. Friendly staff. Very clean. Quizell (sp?) went above and beyond when I needed some help. When I had an issue with my account, Francisco the district manager happened to be in the store and looked into it and took care of it in a couple of days. Highly recommend this location!
I went to this facility to inquire about the cost and processes to rent a storage unit at this facility. When I arrived I met with Clezelle and he was amazing. He informed about the available units and the rental and policy process. I came back to the facility because I was unsure on renting but Clezelle was very patient and assured me that this location is safe and monitored. Overall I would refer anyone to rent from here for customer service alone. I hope that Mr. Clezelle with be recognized for being an outstanding and informative employee. Awesome staff!!!!
Clezell, Thank you for the warm welcome and assistance.
Thank you Val for your help with my unit
Thank you Val for your help she Is a very nice lady
Thank you valerie for your help with my unit very nice
Thank you Valeria for yogur help Edith my unit very nice lady she gave me all the información i News ir for my unit thank you
Valerie thank you for your help very nice lady
Had a wonderful experience from the start. All the employees greeted me from the start. I worked with Valerie, and she was amazing! She took the time to show me all the options available, so I can pick out the unit that made the most sense to me. She didn’t rush me, and had no issue revisiting some units. I really appreciate not only her customer service, but her friendly personality. It made this process a breeze! So happy I found this location!
Thank you Valeria forma tour help without my unit
Nice place to store your stuff
Great service at this location thanks to Valerie. She was very helpful with getting me exactly what I needed. I would recommend everyone to use this Public Storage location. Thumbs up Valerie👍🏾
Thank you Valerie for helping me setup my account
Aneva was very helpful and quick.
Aneva was very patient with me and sometimes I forget things and she takes her time to help. One of my favorite property managers. .
Thank you Valerie for help with my unit
Thank you Valerie for your help with my unit very nice lady
thank you valerie for your helo with my unit you was very nice and helpful
Valerie and Aneva was such a great help with me today in assisting with a unit I need great customer service and very funny
Thank you Valeriefor your help
Clezell was nice and very helpful today
Thank you Valerie for help me with my unit very nice lady
Clezell was great with helping me get a unit and showing me the app
Facility is clean and the employees are nice. I had a problem while checking out and the district manager reached out to help me. He went above and beyond for me. Thanks Francisco!
Valerie & Joy Me ayudo a rentar un store
Best Service I have received from rental units!
It starts from the agency reservation line down to the front office agent 5 out of 5 stars.
Fast accurate service they make everything as simple as it is. If you are looking for a storage unit I highly recommend you get one here asap as they go by quick! By the way make sure to ask for Mr.Clezell at the office he will make sure to answer all of your questions and concerns. By the way they have a great promotion going on!
Amazing guest service. So friendly, fast, and wonderfully helpful.
Joy and her partner on duty helped me a lot and they helped me get my space in the conditions I needed and they were very kind and they solved all my problems thanks
Aneva gave me excellent service and was very efficient!
Aneva was a great help when I called the store and answered all my questions. She has perfect customer service skills!
5200 Gulfton has the best customer service in any industry! Aneva was so accommodating to my needs and helped me get my account transferred and set up from a very complex situation. I'm so thankful for everyone's help.
Clezell was fast and got me what I needed
Cleveland assisted us in finding a unit even at a different location. Then he helped us complete everything online and with the app. Amazing customer service.
Selena was very kind and helpful for getting me set up with my storage unit, and the facilities are everything you need!
Clezell assisted me quickly
Clezell gave me great information!
My experience here was very pleasant the employee clenzell was very helpful with the knowledge there thanks a bunch for getting me started
I love the ladies in the office. They so nice, very goood service. Thank you Chandice and Meka
For facility on Gulfton #24634
Have been doing business with them for a long time. I have found Chandice, Selena & Stephanie to be very processional and helpful when needed.
Well done Stephiane, she got me in my storage online and she is in training. She is very professional and is doing great. Good luck on your new journey.
Dan un muy buen servicio gracias por atenderme sritaD.Kayla.Chandice
Chandice has been our property manager for the 4 years of us renting and it’s because of her professionalism and kindness that keeps us here. Great Manager and person.
I called the public storage at 5200 Gulfton regarding an issue and the property manager, Selina, was very helpful and professional and resolved it to my satisfaction. This facility is so clean and safe. Keep up the good work!
The ladies (Chandice & Joy) helped me and gave good information. Very nice and pretty ladies!
Selena was very nice and professional Thank you so much.
I called Public Storage today due to an email I received. I have to say Chandace at the Gulfton location was incredible. She was professional, friendly and spoke with a smile. She was thankfully able to help.
Thank you Public Storage but more so your incredible employee - Chandace!
Nice job Chandice. Thank you for your help with me and my wife. Very professional.
Chandice is so knowledgeable and patient. She was so sweet and kind showing us the storage. Unfortunately I did not move but I will be back to rent with Chandice next month they got great prices. Plus the office was so cool and it smell so good.
The manager went above and beyond to help me!
First time we rented a unit and Chandice was awesome!!! She made everything Fast, Friendly, Easy and Very professional. Definitely recommend, Thanks for all of your help mama! Really appreciate your time and service.
Chandice has been so helpful with finding me a bigger unit. She was very patient and knowledgeable on how I should stack my belongings to fit. I managed to get a bigger space and save money. Thank you Chandice, she is the property manager at the facility.
The women in the rental office were so nice and helpful. My wife and I have never rented a storage unit before and they made it so pleasant and easy. The facility was very clean and smelled nice. I would definitely recommend this public storage to anyone wanting to rent one.
I Just want to give a huge THANK YOU To SELENA she’s awesome when we talk about customer service, I went Today 7/13/22 I she help me with my issues + She so nice, Thank you sooo much Selena !!!
Selena of Store #24634 were so helpful and very courteous. Highly recomended.
Highly recommended! Property is clean and easy accessible. Staff is professional and courteous.
Selena is on top of her game. She was quick, efficient and patient with me while juggling other customers coming into the office and dealing with phone calls too. 👍🏼
I used a 5x5 unit for a year. I had no issues. It was June, so very hot out during my move-in and move-out, and the space was truly climate controlled. I had no issues with anything. It is very secure as you have to enter your access code to get in and out of the gate, building, and elevator. Staff was always kind and helpful. I saw no pests or bugs. I would recommend this location.
(I did get the Orange Door Insurance they offer because I did not have my own. As I did not have to use it, I am not sure how it is.)
Chandice is absolutely tremendous. I have leased several storage units from them over the past several years, mainly due to continuous price increases, and anytime I’ve ever had an issue or a question she is incredibly friendly and goes the extra mile to assist me. I’ve honestly stayed a customer there with them due to her.
friendly and super helpful employees!!
Great customer service and brand NEW facility.. Highly recommended.
Thanks
Joe
Came in today looking for cost and a for a storage and was greeted with Selena M. She was very nice and sweet during the whole process and very helpful. The store number is 24634.
I called the Public storage just to inquire about pricing and the young lady that I spoke with Jasmine @ Gulfton and Chimney Rock store was so nice and very professional. She was so professional and pleasant. Even after I informed her that I was just shopping around. Thank you for your time and patience
I wish they were open 24 hours again some of us work at night
Selena and crew were amazing! Very cordial and helpful. Thank you for the great customer service!
Chandice is so fast and nice. She help me. Me no know good English
Chandice has exceptional customer service. She goes beyond to delight the customer. She deserves more than 5 service. She cares for customer. It shows in her work and property. She is a great property manager.
Chandice was very fast with her service.
Selena was the greatest! She took care of two accounts at the same time and was fast.
Excellent service very please with inf and service by chandice
Candice is so nice. To get my a new space after having to move from my old. The place is huge and nice
Chandice is the property manager and she is very nice and keeps the property very nice and clean. I recommend this location. I will be back.
The team is so sweet friendly and helpful. Made everything very clear and easy to move in and out
chandice is so nice and patient to help me get the app to open the gate from my phone.
me.Connie & ms.hellina was wonderful and had great customer service . Made us feel welcome we appreciate y’all . Thanks
Veronica was very professional, knowledgeable, and patient and understanding!!!!
I would like to say thank you for the excellent customer service from Veronica and Krista. They were very knowledgeable and helpful in resolving an issue I had with a rate increase. Thank you for helping me to stay here with Public Storage.
Such a sweet lady! Very well managed and had great customer service. Definatly recommend! 🙂
I have to say how wonderful a experience I had at the gulfton public storage location in houston tx.I drove all the way from atlanta and I needed assistance getting my code keyed in and the wonderful clerk there Kristah was extremely pleasant and helpful even being a “trainee”. The manager Chandice was was pleasant as well. Thanks to them I got in.
Chandice and Kristah is so nice and special. The ladies listen to me and was very kind. I stay here with them. Its nice to be here and they are helpful to get me another unit for a cheap price. Thank you again.
Very nice and very nice manager Chandice