Public Storage Self-Storage Units at 3732A Westheimer Road, Houston, TX

Latoiya was a great help. I highly recommend her if you are needing to rent a storage unit. Thank again and have a prosperous day

Had a great experience thanks to Amrel! Super friendly and made the whole process really easy. She explained everything clearly and helped me find the right unit for what I needed. The place is clean and feels really secure, which is a big plus.

Amrel was incredibly helpful when I needed assistance with my storage unit at Public Storage. She was professional, courteous, and went out of his way to make sure everything was taken care of smoothly. From answering questions to helping me get set up, her support made a big difference. Really appreciate the service highly recommend!

Great and fast service

Came in to look at a unit, Mya the property manager helped me out and answered every question I needed! I recommend anyone looking for a unit to come see her!

I had a pleasure of talking with Amrel today she answered all of my questions and give great customer service

I have rented space with this location for a long time. Mya, the property manager, has excellent customer service! It is because of Mya that I have stayed with Public Storage! She always answers my calls, or returns my call quickly if I miss her. This location is convenient, easy to access, and clean. I have had zero problems!

Mya gives great customer service, facility is very clean and she shows concern for her customers! Definitely recommend renting here

Mya is exceptional every time i go in and i have a problem mya doesn’t have a problem helping me it’s a great facility clean and well maintained.

i really love how quick and easy this process was , i was helped by an employee named mya she was super down to earth and friendly !!

Do NOT trust this place. I want to start off by saying getting moved in was a breeze and priced right. HOWEVER the new manager Brian who cut me off multiple times while i was trying to talk who left a voicemail saying i was getting my price adjusted ( but never adjusted it even though on tape he said it was being done that day over a week ago) said that the 1 dollar down and 77 a month is just to get people moved in so they cab raise the price. He said many people dont pay 77 but well over 200 so i should be grateful im paying over 130 a month regardless of the fact that EVERY public storage and EVERY climate controlled storagge in the area has it priced at HALF that and less in alot of cases. What upset me the most is a few months back i was concerned on my consistently rising rent and spoke with Cameron who was kind courteous and professional. We came to an agreement which has sense been denied by Camerons replacement Brian. Again Brian didn’t let me finish a sentence before interrupting multiple times cutting me off and ending the call stating that even though on my answering machine he said the rent will now be 93 he didn’t know if it could or would be done and that rates rise. I stated being on month to month i could open a new conteact pay half in the exact same facility he said i could if i closed my account and waited ten days but needed to understand they prices they adverise are strickly to draw people in and as soon as people get settled they plan on raising the price on a regular basis. Can’t wait to get my stuff out of here and into a different public storage or anywhere where im not lied to and handled with the amount of disrespect this place has given. If your reading this please understand their new management do NOT keep their word. They will NOT respect you enough to let you even finish a sentence and they are NOT the type of people you want to do business with.

Edit: They jack up the rent by $30 every six months and you cannot dispute it because they no longer take calls and the chatbot tells you "no one is available" all day, everyday. If you're only needing to store for less than 6 months as you transition from one place to another, then it's okay, but if you're looking to be here long term, be aware that you'll need to budget for these increases in advance! ---------- This was my first experience with a storage space and I chose this location to put some of my folks' things away as they relocated because of the positive reviews. There are literally 2 other Public Storage facilities within a mile and I discovered they're all in a competition to get the best reviews. The employees are incentivised to be the best in the area which is why you see so many reviews including the names of the on-site manager. However, this internal competition has actually resulted in objectively stellar customer service! The person who was on duty when I moved in was friendly, helpful, patient and knowledgable. She also didn't cut any corners and was insistent on the security policies which put my mind at ease about the facility. The facility itself is clean, well lit and had 3 large moving carts available which was enough to accommodate myself and about 4 other people/families who came and went during my move in. My only complaint is with the app's 'unlock' feature which was very frustrating because of connectivity issues. You're better off using the secondary 'input code manually' option which worked 100% of the time vs 20% for the app's unlock button. So although the tech integration between the building, elevators and the app are impressive, they are dramatically undone by the building itself. This might be alleviated by making the window of time much longer for the elevators to be "open" after pushing the app button, or simply switching the default method to manual input after 3 connectivity failures with a notification explaining why the manual version is being recommended. Anyway, none of that subtracts from the stellar way this facility is managed and the very high customer service levels from apparently all the staff. In addition to the on-site staff, the regional manager deserves kudos for treating their employees well and incentivising them in a way that results in a win/win for both staff and customers.

Mya was very helpful and made my moving process very easy! Definitely recommend renting here

Mya is a doll and real pleasure to work with. Thank you..

Excellent Management (MYA) that understands the meaning of customer service! Management (MYA) returns calls within the hour and is always pleasant and accommodating. Very attentive to general maintenance and upkeep of facility.

I had to move out pretty quickly and this public storage did a fantastic job! I was able to move all my stuff here while I found a new place. The app was really convenient to use. Just be sure not be be there past closing cause then you’d have to call and have them let you out 😅

The facility is always secure , clean, well kept and their regional manager provides next level customer service.

I appreciate working with Mya with the security of our storage unit.

My mother and I have been renting storage units here for the better part of a decade. Mya has really gone above and beyond to keep our business, has been immediately responsive and extremely patient with both of us during a difficult time. We have had phone calls from them on the rare instance when one of us has inadvertently left one of our units unlocked. The service has always been impeccable and my belongings remain intact through climate control and good safety measures. Cannot recommend this place enough, and Mya specifically. Thank you SO MUCH Mya.

Super cheerful and helpful manager at this Location. Helped me so much in my downsizing storage spaces. PDT

Hiwot gave an excellent tour, and I was happy with my visit.

I came in person to complete a rental without a reservation and Mya was very resourceful and had no problem helping me figure out which unit size was best for me. She made this process quick and easy for me

Service was quick and easy. Mya was very helpful assisting me with choosing the right storage unit. Highly recommend if you need storage in the River Oaks area.

Wow, what can I say about Carrie the manager. She was a scammer!! She would sell the contents of valuable storage and take it with her. She got cought and then she tried offering me someone’s storage for me to stay quiet!!! I reported her and she quit her job before cops got to her. But hope she never gets a job at another storage unit ever!!!!! 😡😡😡😡😡😡😡😡

Hiwot helped me find my unit when it wasn’t on the floor I expected. Move in was smooth! My only complaint would be that the magnetic door holders are broken so you have to bring your own doorstop if you’re moving large furniture in.

Hiwot is a very sweet person she has very good customer service she helped me find the right size storage unit I really thank her

I’m not sure what my expectations were from the staff of a storage unit but it certainly was this. The customer service at this location is top tier! I have had dealings with Miya and Hiwot who was from another location and my encounters have been absolutely superb these ladies have not exhibit an ounce of laziness or disrespect or aloofness about their profession. I had an issue at my unit which required both of them to walk to my unit on separate occasions and they did so unhesitatingly and with a hint of attitude. Man I’m in awe of the level of professionalism and customer appreciation…keep up the good work guys well in this case ladies

Rebecca on Center Street was so great and helpful to me! She took her time because I am disabled. Please give her a big raise !!!

Mya was very helpful. I had to change units and she converted me to a large space with no problem very polite.

I just found out my storage unit got robbed!! Do not store your things here if you want them to be safe!!

Maya’s professionalism is second to none! I appreciate the ease of service during my move that is otherwise stressful!

This property is very clean and the customer service is amazing I had a lady named Mya she was super helpful amazing place

Mya was very helpful, she made everything so easy for me. She was attentive to my needs and listen to me ! She definitely deserves a raise she really went above and beyond

I no longer needed the storage unit. Mya Flores, the new manager, made it so easy for me to check out. She immediately checked that the unit was cleared. I had an email before I got home that I was checked out and would no longer accrue charges. If I ever need more storage, I will certainly return there.

They NEVER answer the phone and office is locked during business hours. Had to find a different storage facility. HORRIBLE business practices.

Fast service and they will go out there way to accommodate your needs.

Fast service , kind manager she insured me on everything I needed to know and I know I can be a difficult person

Worst place ever. I made my reservation online and I’ve been here with my loaded vehicle for 40 minutes now at 11AM Sunday January 22 and there is NO ONE IN THE OFFICE. I can’t get in using the access code until they verify my ID with the manager. Who is ABSENT. AVOID THIS PLACE. I’ve called, left voice mails and NOTHING. Don’t care about you. Just shows how much they care.

Excellent customer service & professionalism by Jamaica was very pleasant and easy to sign up for. Recommend for the customer to join if they need storage! Keep up the great work! 🙂

Jamaica is an incredible asset to this facility. She showed up early to meet my fiancé, William, and was both professional and personable.

They work with you and also amazing people

Absolutely fantastic place to Store!!! The Manager Jamaica is by far one of the best managers I’ve had the privilege of working with at a storage facility.

I like this location. It's clean and Jamaica is always nice. She helped me download and navigate the new app features for access too.

Jamaica is very sweet and helpful! She made our unit switch easy!

I rented a unit at a different location but I couldn’t stop by that particular location before leaving town, so I decided to stop in to this location to see if I could resolve a technical complication with my unit. I arrived first thing in the morning and was met by a staff member named Jamaica. Jamaica listened to me describe my problem and immediately jumped online to try to find a solution. She quickly came up with a path to resolving my problem and even made a few phone calls to make sure everything was in order at my unit location. I was so relieved to have a solution to my problem and I couldn’t have asked for better customer service. Jamaica was awesome and would trust her to help me with any problem!

Great location. Staff is helpful. The only that is absolutely ridiculous and aggravating to use is the elevators. To many safety Parameters makes it hard to use and causes delay

I used this facility for two years and didn’t have any issues. Cleanly and secure. But the best part was the customer service by Tiara. She is absolutely amazing. I was told one thing about payment for vacating and then another happened. But she promptly fixed it! Thank you so much Tiara!

Jamaica is definitely one of the best customer service representatives I’ve experienced in a very long time. My moving experience was awful and public storage was closing a few minutes before me arriving. She was so sweet and understanding and waited for the moving company to finish unloading before leaving for her shift. She didn’t just stop there with the hospitality, today I arrived and my car battery died. I panicked and asked her if she by any chance had jumping cables. She did and opened my hood and put the cables on for me. I had no idea what to do and very grateful she was her. Jamaica deserves a promotion and raise. Thank you Public Storage for hiring such an amazing person. In the world we live in today acts of kindness are priceless.

Jamaica was a pleasure to work with. She was very informative and make each step easy. The customer service was exceptional and I recommend this location.

The elevator button for the 4th floor has been punched out for a month. Cannot call the other elevator without employees help. This is ridiculous, should have been fixed weeks ago.

After a very frustrating day of moving, i had the pleasure of meeting a member of your staff Jamaica and made the rest of the process easy, simple, and pleasant. She is such a joy and a big help to the establishment.

Im from Beaumont Texas but have family in Houston Texas , and we needed help with a storage unit. I have to say this is the best customer service I’ve ever had 27 years of my life . This young lady was so helpful and has extraordinary customer service skills she was awesome I will definitely giver her a raise if I was her supervisor thank you guys so much for your service and for having her as an employee ❤️❤️

Very nice property manager helped me with all my concerns.

I have had several interactions with Jamaica during a difficult moving situation. She is so wonderful and helpful! She went above and beyond to help me, with a constant smile on her face! She is compassionate , hard working and a true blessing! Thank you!

A big Thank you to Jamaica for being so helpful with my son’s situation having to switch storage locations, while he’s in Chicago!

The facility here was SO clean and SO well kept, and very safe and secure! I would super super highly recommend this public storage for anyone who needs to keep their belongings dry, safe, & secure! Great management team! great experience!

I spoke to the property manager, Jamaica today, and she was very friendly and helpful with my questions on storing my belongings. In addition, she let me know what kind of lock to buy, which was again helpful! After I made my reservation online, Jamaica called me promptly to confirm my reservation. Moreover, I appreciated her relaying to me to have a "blessed day." Two thumbs up! :)

Terrible leadership. Terrible experience. Don’t waste your time or money.