Public Storage Self-Storage Units at 8801 West Fwy, Fort Worth, TX

If I could leave less than a star! This is ridiculous that I was trying to leave the storage place along with 6 other vehicles at 6:03 and could not get out of the gate! Every single person tried their codes and it would not open. It took over 15 minutes just to get someone on the phone at customer service then another 25 minutes her trying to open it only to have to call the fire department!! You need a better system on things like this!!! Or not to close down the entire system less than 5 minutes after 6:00!!! If it was not such an inconvenience to move everything out of my storage into a different facility. Very very unhappy!

Kaily was super helpful and made everything fast and easy! 10/10

Great manager and storage facility Z

Kaily and Zavala are awesome😈

The staff are very helpful and really try their best to satisfy your needs. I owe a big thanks to both Ms Zavala and Ms Kaile. They were awesome.

Kailey is so helpful, see her keeping the property clean. Gives great information when renting a unit. Very exception worker!!!

I’ve been here twice! The first time the lady was on lunch but inside and refused to open! Today it was 2 in the afternoon, same lady was on the phone then watched as I tried to open the door however she just looked at me! This facility should NOT BE LOCKED IF THE EMPLOYEE IS INSIDE! Not happy!

Kaily was amazing, very helpful

Denise the lady that helped me was a dream to work with. She had the most wonderful customer service I've ever encountered at a public storage or any establishment. Truly a Rockstar, this 5 star rating is for her and for her alone. Denise truly deserves all the wonders of the world. 😊

Very clean property and the employee was very helpful and friendly but they need more security for the entry doors to the unit, they are not secured as good as they shoud be

Kaily was such a great help with helping my husband and I with renting a storage unit here at public storage, Kaily’s customer service was above and beyond expectations!!

Unsecured, overpriced and unprofessional... plus they close at an unreasonable time

We rented our second unit here today for a big move. Kaily was super friendly and helpful- give this gal a raise! I appreciate the frequent lock checks and great customer service!

Kaily was very helpful in answering all my questions about renting online and the process.

If I could give zero stars I would! DO NOT RENT HERE! They steal things from your units and only tell you to file through insurance! We had so many collectibles stolen! All our boxes were torn open and gone through. It’s ridiculous. I’m livid. DO NOT GIVE THEM YOUR MONEY. Your belongings are not safe.

Kaily was such a great help. She is a great property manager!! She does a lock check every morning to ensure our units safety and security. She made my move in process fast and simple!

Kaily is so helpful and always has a smiling face.

Very friendly staff and facility is clean.

Paid gooooogle to get rid of neegativve reviews. Pathatic. If you store here its stollllen.

Don’t waste your time with these people they will have you set up a reservation and nobody there when it comes time

Kaily was really nice and helpful she made my move in really easy. Thank you!

Brandy is awesome! I am so stupid- I couldn't remember my code to get in and she totally saved me, and then told me about using the app to get in!! What a super gal!

Kaily was such a great help! She listened to my needs and helped me find the best rate overall. next time I call or go up there I would ask for her again she has great costumer service skills!

I booked a reservation for same day and Brenda was so sweet and helpful and full of knowledge about anything I had questions about. If I could give 10 stars I would. I'm so grateful for the help!

Very nice fast and friendly

Deja was great! But whatever guy was there on July 1, 2023 was absolutely terrible! The gate was broken and instead of being helpful decided he wanted to just yell at me. I canceled the unit and went to Extra Space where they hire people with manners. Never got to move in either ain't got time for that added stress

Daisy Vela is the best employee that I’ve ever worked with. She showed empathy and helped me decide what I should do about my rate change. Best service

Was here today and the lady in the office was so nice Great place

My husband and I have 2 units here. Both units have been vandalized. I have requested on numerous occasions for maintenance to repair the damage to the latch on one and remove the locked on the other( a foreign object is lodged in our lock so we can not unlock it).I purchased a new lock from Public Storage and I talked to Mr. Brown( district manager) over a week ago and was told that the lock would be removed. The lock it STILL on the unit and my calls are not being returned. This place is very unprofessional. Do NOT patronize this location. All they do is collect your monthly fee and care less about customer service. I also want to add that I noticed that Public Storage acknowledged others woth positive reviewa,and literally doesn't even send a message looking into each individual issue. I'm glad that the OWNER commented on others 5 star reviews. I am contacting the better business bureau and make a formal complaint with them. Maybe I'll get a response from someone other than fake managers.

Brandy provided good service and was very professional!!

Nevada was so sweet and helpful in me getting my first storage unit! She walked me through all the steps so I could get the best price!

Public Storage will raise your rate without notifying you. When I first signed up for my storage unit, I was paying $136/month, after 6 months they raised the rate to $178/month without any notification or justification. Public Storage has the right to raise the rent of a unit each month, but their shady tactics of arbitrarily raising the rent doesn't sit right with me.

Robert n Michelle were very informative and thorough as well as efficient.

We've been here a few weeks and so far everything is perfect.

Great place to store your extra stuff

Very friendly and helpful staff. The property is really clean and nice.

both ladies were very helpful an kind highly recommend this location

A friend rented a unit here. We showed up with the truck and stuff to unload but they still had their lock on the unit. And to male matters worse they de ided to close early while we were there, did not answer the door and we couldn't unload our truck. I had to rent the truck for another day and just wait. This location brings a sour taste to the really good storage company. Your staffing issues shouldn't inconvenience your customers. Inexcusable.