Public Storage Self-Storage Units at 201 S Jim Wright Fwy, White Settlement, TX

Hell on earth! Both bathrooms “out of order” 2 push carts for the whole Giant building?! 1 elevator working?? Staff was average at best. YOU HAVE BEEN WARNED

Garage door broke and no clue when it will be fixed. Shelving stolen, and they still want us to pay our monthly rent. How does this make sense? We heard back from Public Storage and they have now worked with us to get this repaired and are giving us a credit for the month.

Nevada was very helpful.

Great customer service. Very informative. Highly recommend!

Nevada was great with service...Thank you

Great customer service from Nevada, she was very helpful and seems to always have a smile on her face and willing to help. Nobody likes to deal with storage, moving, or cleaning through stuff, but having someone like her to answer questions and make the experience better really helps.

Nevada was phenomenal! Work so hard to help me. Appreciate all she did. Thank you again

We’ve kept our stuff at Public Storage. Nevada is extremely helpful and kind! She’s very professional and gets you in and out as quickly as she can! Thank you Nevada for all you do :)

This facility has the Rudest management ever. I hate that this is the closest storage facility to my home. With that being said, I am happy to pay more and drive even further away just to have great customer service. Todd the district manager should really be told about this!

It was a great enter action with the wonderful staff Nevada she was super helpful and over the top friendly . Would recommend this to every one

Nevada was amazing and extremely helpful, answering all of our questions and helping us seamlessly through the process. Big thank you to her for all her help.

They have good customer service if you go there ask for Miss Nevada. She helped me so well and was patient with me. I really appreciate it.

Facilities are rather run down, no carts or dollies available to customers. Look closely and you notice the facilities have not been maintained. Poor customer service also. Asked about reducing rental rates, was denied. When I submitted a move out notice, they started to ask what they could do to keep me as a customer. Never asked or cared in the previous 10 years. Beware of poor facilities and customer service!

The worst customer service I have ever experienced from an employee. If you have the distasteful experience of working with an employee named Nevada, I urge you to find someone different to speak to and do business with. From not honoring my promotional discount I booked with online and attempting to overcharge me, to hanging up on me during several phone calls, I had to reach out to the DM to correct account charges and correct rent. If it wasn't for the several other employees that I had positive interactions with, I would never return to this location.

We have been using this Public Storage location for several months and have been happy with our decision to use this storage facility. Nevada has always been available in the office anytime I needed assistance. She is always prompt, professional, friendly and funny! I have no hesitation recommending this location to anyone.

I wasn’t aware of the broken door at the storage and how it affected the time. I got there close to Closing and had no help.Nevada, told me to go ahead it get it done. My partner was supposed to come, but he was very late so Naveda and Trevor both stepped up and helped me unloload and they stayed there after work to get it done.I so appreciate it!

This facility is under very good care with Nevada. She is wonderful, good customer service and very knowledgeable.

Gates and elevators are almost always broken. This place is a complete waste of money. Can’t access the place despite the hours saying otherwise.

Nevada was extremely helpful and kind! She’s very professional and gets you in and out as quickly as she can! I absolutely love her and her storage! I’m a single mother of 3 and the prices are fair and overall I love my space. Any issues I’ve had were resolved quickly and very professional. Thank you Nevada for all that you do!

Nevada the manager is great. The storage unit is clean would recommend to all my family and friends.

Nevada is always kind and professional! I highly recommend this storage facility to everyone!

Working with Nevada to get a unit was so easy. She is one of the friendliest and helpful people from getting set up with a unit to moving my items into storage. Highly recommend!

I've been renting at this site for over a year and needed to move from a 2nd floor unit to a smaller one on the 1st. I really appreciated how efficiently Nevada made the transition in their system and I was on my way in less than 15 minutes. I highly recommend this location in White Settlement.

Nevada and Trevor are the best!!! They made it so easy for me and so personable. Love their cheerfulness and customer service!! I highly recommend using this place. If I could give 10 or more 🌟 🌟 🌟 🌟 🌟 I would. Thank you again so much Nevada and Trevor. Great job

Can't stand this place. Been using this storage facility as a warehouse for my business. Positives: it's nearby. Negatives: it's dirty. You can only control people's behavior so much, but it often looks like the images attached. People smoke in the building. Multiple times I've been in there while people are smoking. Saw (who seems to be) the manager or grounds keeper smoking inside the bay doors. The climate control isn't good. When I'm doing inventory during the warmer months I am SWEATING. I literally load the inventory into my truck and bring it to my store then bring it back. The bathrooms have been out of order for weeks, both of them (images attached). Sometimes I'm there for a while and need to use the restroom, but can't. I've been approached by an employee and accused of dumping trash. Very brash. Makes me wonder if their camera systems work because why wouldn't you verify who dumped trash before approaching a random patron and press them for dumping trash. I don't have trash to dump. Ever. It's all brand new products. It gets swamped. Not much you can do about that, but it makes it difficult to navigate sometimes. NO CARTS! Can't ever find carts to move my product from truck to unit. When we started using this facility they existed, now its a rarity to find even 1.

Nevada and Lisa are great to work with.

Nevada has been awesome !! Great costumer service and helped me as much as possible really appreciate her! That women deserves a raise!!

Nevada was who helped us today! She was extremely helpful, friendly, and very informative. She made everything super easy for us and couldn’t be happier with how smooth everything went. Big thank you! 🙏🏼

I was able to get an appointment and a storage shed on the same day, had great customer service from Nevada, she walked me through the whole process and explained everything before I confirmed my information and throughout the policies parts.

Wasn't open even tho it says access is until 9 used to be professional with the previous female employee

I would post 0 stars if I could. This used to be a great place when it was ALL STORAGE. I have been here for years and I originally came when All Storage was the owner . Ever since Public Storage took over, it has been TERRIBLE. No communication, no accountability. First, they raised the price on my unit. Then I went to come get things out of my storage, and the main gate to the building is broken. We used the back. Whatever. But then!!!! We try to use the elevator and they have installed some keypad on the elevator so it would not work for us. THERE WAS NO COMMUNICATION THESE HAVE BEEN ADDED. I had no idea what my code was. As a paying customer that would be nice to know. But then!!! On 1/20/24, I scheduled an appointment with Nevada because what do you know! They are “renovating” and I have 1 month to get all my stuff out of storage because my “unit is effected”. So I CALL and she is super rude to me on the phone. The customer service is disgusting. I ask if they have any other units and the prices, etc ( BASIC QUESTIONS!!!!) and she said I have to come in for an appointment and she can’t talk with me over the phone. So on 1/20 I haul my two kids over to the storage and there is NO ONE. I walk up to the door and another customer says “ I’ve been waiting for 30 mins no one is there” and im like what? And at this point it’s 3:15. I gave them 30 more mins to wait, and by 3:45 I left. I get it if you have lunch or have to walk the property BUT PUT A SIGN ON THE DOOR WITH AN ETA OF WHEN YOU WILL BE BACK. I had a SCHEDULED appointment!!! DONT SCHEDULE AN APPOINTMENT AND NOT SHOW UP!!!! DONT TELL ME I MUST COME IN FOR AN APPOINTMENT AND THEN MAKE ME HAUL MY KIDS THERE AND NOT BE THERE!! like what? Im a paying customer!!! I will be leaving this place, as I already have found another storage for half the price for a BIGGER unit. Public storage is terrible, but the people who run this location have zero customer service skills. Ugh.

I had a scheduled appointment with Public Storage, and unfortunately, it was a highly unprofessional and frustrating encounter. Despite arriving on time, I waited for 30 minutes past my scheduled appointment, and no one showed up at the office. This lack of professionalism and disregard for customers' time is disheartening. Additionally, the pricing at Public Storage seems to be disproportionately high for the level of service provided. Overall, my experience left me with a negative impression, and I would caution others considering their services.

Doors and elevators are always broken. Rates keep going up, up, UP.

Nevada & Trevor are some of the best receptionist I’ve ever come acrossed. I believe they should be offered more money and paid vacation. 2 polite people and I wouldn’t take my business any where else. You know have a lifetime public storage membership with me. Loyalty is where it’s at. Thank you Public Storage for the politeness and courtesy that you have in your employees.

Nevada was so amazing with her customer service took time out to fully explain the code and show me the maps on how to get to my unit, very pleasant woman to be greeted from

I received great customer service from Nevada. She was helpful and kind. Highly recommend

Nevada is the best!!! She is really friendly and knows how to make her customers feel welcomed!

Nevada was perfect and super friendly!! She gives the best service and deserves a raise!

Original rental process was simple, and it was fine. However, getting the actual unit and being able to access the unit were both a nightmare. I had an appointment that I not only booked online, but I spoke with the person and confirmed my appointment on the phone, as well as confirmed via text. I show up, I waited in my car for close to thirty minutes for someone to be there. Never happened. I went home, I called about an hour later and she answered the phone. I said I showed up for my appointment and no one was there. "I was on the property." No apology, no accountability for ignoring the appointment. Whatever, I now have no time to deal with this. I go up and rent the unit, which is a 10x5. It is a corner unit which I measured with a tape measurer, 10x3. Ok, I need it in a hurry, I move things in. Everything is fine the first month. I go after hours on November 28th, enter my code. The door won't open. There are a line of cars trying to get in also. Nothing is working. I try the bluetooth entry. Nope. I call the next day. She says the door is broken and I can go in through the back bay door. I go in and its fine. That following Friday, December 1st, the elevator is broken with no access to the upper levels. I can't get in again. I call, no answer for days. Finally I call corporate, where they are less helpful and super rude. Corporate claims they spoke with her while I was on hold, and she said that everything has been working properly. So basically I am a liar? I moved, I am done with this place. I cleared my stuff out, and now I am getting calls from the property about my account. I scheduled a move date for December 6, but I already got my belongings out. Also, I am now renting a 15x10 at another company and it is the same price I paid for a tiny little closet space I had there.

I went by there to get my important paperwork from my unit around 6:30pm as we have access until 9pm as I've done many times. My code would not work and when I tried to knock on the door or call to find out the lady ignored me so I knocked again and tried to explain it to her through the door and she opened the door and screamed in my face about it being broken and how she shouldn't have to tell me anything. Altogether a really rude and trashy experience that could have been avoided with kinder staff and better communication. Instead I wasted my gas and time to not be able to even get my documents and gets screamed at for no reason.

I am going through a rough time right now and I’m trying to get my storage units Consolidated and Nevada has been fantastic to keep in touch with me to make sure I knew what I needed to get done and she’s just been fantastic. Thanks for all your help Nevada. I really appreciate it.!!

If I could give more stars I would. I had some problems on my end, and Nevada bent over backwards for hours trying to help me work them out. In the end she did. Anyone else would have given up. Not Nevada. She said I'll help you to the best of my abilities. If your looking for the best customer service you can't go wrong here. Thank you Nevada!!!

Nevada was very patient and helpful, especially given it being a holiday week. :) I was appreciative of her assistance.

Nevada and Trevor were very friendly and helpful at Public Storage. Once I made my reservation online, Nevada called me immediately to set up an appointment. The facility seems very secure and clean. I am looking forward to storing my belongings at this storage unit.

Nevada and her team are amazing!!!! Nevada bent over backwards to help me get all situated. Best moving experience by far.

Nevada was very friendly and made the process go by smoothly

Nevada very professional