Public Storage Self-Storage Units at 5529 Locke Ave, Fort Worth, TX

Jasmine and Casandra were both amazing in assisting with our rental. Customer service is top notch!

Jasmine was awesome!

Great Staff, storage facility is clean. I have been a customer for many years. Recommend

All questions answered property manager very nice and helpful

I had an amazing experience with a young lady named Cassondra she was so helpful and let me know everything I needed to know about getting a space with Public Storage

Jasmine is a great employee- very kind and helpful!

Very clean facility, Emily and Kali in the office were really helpful showing me a unit and giving me any information I needed.

I reserved a unit here and someone on staff accidentally updated my reservation to the wrong date (a month earlier than we discussed on a phone call). The reservation was then canceled when I missed the move-in date. I asked for another unit at the same price given that the mistake was not my fault. After being passed along to 4 different departments over the phone, I was not given the initial rate of my reservation and had to book at an entirely different location. Apparently there is no one in the entire company who could adjust the price on a reservation to match what was given me originally. Very very disappointed in the service here. Booked out of necessity but will not be booking again in the future.

loved this facility so much! it was the cleanest storage unit i’ve used and the staff was so helpful. emily was especially amazing! she helped lead us to our exact unit

Great location and a very clean space! They were very kind and helpful in setting up my unit.

Cassie was really nice. I had a few questions and they were all answered. I will continue to rent here.

I don’t know what the problem is with this place but the gate has not been functional for months and I can’t access my unit outside of business hours. Such a joke and it’s always something here

Theif named Tina she has horrible communication the rest of the team is kind she just got back and her team had miscommunication and never closed out my vacancy after misspeaking and causing me to pay another months rent they called and apologized she comes back and has no clue what is going on and started accusing me of things she has no knowledge didn’t try to apologize or even say let me check with the people responsible instead she got nasty and rude and now wants me to pay for a unit I didn’t need this month or it goes on my credit. Don’t bother calling customer services they will stand beside the foolishness and do nothing to resolve get a storage unit with uhaul instead unless you want to deal with a balance you don’t owe

Do not rent here! Elevators require a code every time you try to use them. The doors shut so quickly you can’t even get a quart in. Ne of their moving trucks was blocking my access to my elevator and I had to rent a second unit just to be able to put furniture in it today. One of their doors is busted and there is no exit. You have to do a 15 point turn to back up a large truck to get it out. Finally, their hours are terrible. They open at 9:30 AM and close at 6 PM.

You have to enter the building through the exit. Guess they've given up on fixing the main entrance as it's been broken for over a year

Had this storage for almost a year and no issues whatsoever! They contacted you when you accidently forget to lock your storage 🙈 which to me is amazing service courtesy! Friendly staff and great service. Storages are always clean

Tina is great. She is fast friendly and professional. Highly recommend getting unit here thanks to her professionalism.

Autumn and Clara were very helpful and made me feel welcome

Yall the best thank you so much for helping me with all my storage needs

I was at this Storage facility September 27, 2003. I needed information on sizes, prices, etc. Kali is the person who helped me and she provided great customer service, She she was very knowledgeable about prices and sizes. She also let me see the size of unit we are thinking might work for us. I was also able to make a payment for our unit that is currently at another Public Storage. Kali told me exactly how go online or use the phone app to find a different location in case she does not have the size we need available. She was Professional, personable, and helpful. She is an asset to her Company.

Autumn and Claire were very nice

This place is always very clean and every time I have spoken with Autumn she was always more than helpful and willing to go above and beyond!

Storing at this location was fantastic, helped me when I needed it

Worst experience ever. No one was in the office and they did not give me a good service

Very clean and well kept

I’ve been renting spaces here since it first opened many years ago. At that time it was All Storage. Doug Smith was the manager, and he did a magnificent job. All of us loved Doug. He was always kind, courteous, professional, and kept the entire place immaculate. If something was broken or if there was a problem, he took care of it immediately. Many of us long-term tenants are still in touch with Doug and have remained friends. Sadly, he retired. The people taking his place did a good job, but it started going downhill a little bit at a time. When Public Storage bought All Storage, the transition was very difficult and rocky. Usually at least two of the four elevators were broken , sometimes three! The garage bay overhead door was broken for many many months, creating many problems and inconveniences. I’m happy to say, the current manager has greatly improved things and it is much better. However, there is one employee , a woman with very short hair, who is unbelievably rude and hateful to everyone. Yesterday , she was gone most of the day and the office was locked, which meant that we could not have access to the dollies. They also have a security code system which can be very tedious. I have three units on the third floor and one on the second floor. I have one code to allow access to the third floor. If I need to to the second floor, I have to go down to the first floor, get out, put in my second floor code to be allowed access. They’ve taken away the water fountain , and there’s not even a waste basket by the office anymore. I have four units for my business inventory, and pay about $1800 per month. They are doing a much better job, but need to get rid of the rude employee and be a little more customer service oriented. A water fountain would be a good start. And having the office be open during business hours does not seem unreasonable to expect.

Our school's PTA had a unit here for years. Great facility. Always clean. Staff always friendly and helpful. Good prices

Not too happy with this particular Public Storage. My boyfriend has a unit here and has tried to talk to someone in the office on 3 different occasions during business hours and no one is ever in the office. He thought he would try again today and again, the doors were locked and no one was in the office. As I proceeded to call the Public Storage, a lady gets out of her car and my boyfriend asks her if she works there. She rudely tells him that she is on her lunch break and my boyfriend begins to apologize to her (being the sweet man he is) She then tells him to come inside and talks to him very hateful and with disgust in her voice. She made my boyfriend feel like he was such a bother when in actuality she is at work and should be treating her customers with more respect. I was appalled at the way she talked to him and something needs to be done about her nasty attitude.

Nice friendly fast

Great experience!!! Derrick and Katy were awesome!!! Make sure to request them(:

Just rented a space from Kali , she was extremely helpful! Thanks

Letty is the greatest ever! We can after they closed (we thought they closed later) and had to put our stuff in that night and she stayed overtime so we could put all of our stuff in our unit. Highly recommend this place especially if Letty is there!

Kali is an awesome Manager at this location. She cares about her customers and she is very knowledgeable. She has worked very hard to bring this place up to speed and her hard work truly is paying off.

Do not go to this place they will call the police on you and take your stuff to auction

Friendly staff, clean facilities

Best storage unit in fort worth. Come see kali at public storage on Locke ave.

Good service good people

Had a few questions about renting a unit was very clean office and the 2 employees that were in office were both very professional and friendly!