Pam was so friendly and helpful in helping me decide the storage space I needed. She gave me a tour and answered all my questions. Moving is always an annoying tedious task! It’s so refreshing to come across a genuine smile who just makes the process that much smoother!
Thank you Kimberly for showing us multiple units, helping us find the perfect size, helping us with sign up when I was having trouble with the app. She was so very helpful. This public storage is the nicest one. super clean and easy to access!
I really appreciate you giving me time to move my stuff to another unit. Thank you!!
Clean, sweet, helpful, affordable. What else could you ask for? Management is doing great!! Best I’ve ever seen this place
Kimberly was very nice and helpful
Pam did an excellent job with showing me around the facility and helping me pick the perfect sized unit to store my things. Excellent customer service!
Golly! I have to move units, and thought I had to move from the storage facility. Sooooo, I got a new unit somewhere else. Only to discover I just needed to move units! I stopped by today and spoke with PAM, who was amazing! She got a new unit, which means I just move my stuff down the hallway! I’m so happy that I don’t have to move to another location! PAM took care of that other location for me too! She was awesome! Happy customer here!
Pam was very nice and helpful and walked me through the entire process providing excellent service
Pam was extremely helpful today with assisting in booking and showing the rental
Unit.
I understand that they aren't going to compete with others anymore. But, my rent went up 300% in about 4 years. I was able to rent a space 3 miles away for 1/3 of what they were charging me.
Pam was great. Helped us with all our questions. Thank you!
Lindi was amazing!
Smooth process and amazing prices for climate controlled. Excited and I feel secure to store my belongings here.
Great location and friendly staff!
Pamela Customer service is perfect. She helped me out get the unit I wanted and can’t be more pleased for her assisting me.
Thanks Pam for the great service and helping me figure out which unit was best for my needs!
Ms Pam was very helpful thank you
Pam and Kim helped me out so much. I’ve used multiple storage units across the country and I have to say these ladies have been so helpful and provided the best service. Very genuine and lovely.
Came in morning of 4th of July ! Thought they were closed but the lady on front Kimberly was there and super helpful. Set up everything and got ready to use space in a minute.
This place is awesome
Staff are great and facility is well maintained, highly recommend!
Pam was very Helpful and patient and very respectful. She answered all of our questions and concerns. Just a very nice person. We were glad to be able to work with her. Thank you, Pam for you hard work and dedication.
Very Happy!!!!!
Pam is very helpful and professional. She generously took a time to explain the whole process and answer all of my questions.
Kimberly was helpful, we were given the wrong storage unit. She help get us the correct one to help store out needs.
Pam did a excellent job went above and more
Pam was a great help, wonderful customer service.
I got a good special on memorial day, and Pam was great! I had her showing me different units to compare sizing, and she was very helpful and professional. Good job.
Pam was so helpful and willing to help us access our code when the gate wasn’t working for us. She was kind and helpful!
Pam was very friendly and answered all my questions. Everything looked clean.
The ladies here are so helpful and kind!
Pam is AWESOME! She's very kind and helpful :) The property is in a good location, too! She's also honest and I feel like she's very upfront
At this facility the people are very nice and are very attentive to the needs of the customer.
A big thank you to KIM for helping me and explaining all the different units you had to make sure I got the right one I need. Very organized
Lindi was very Helpful and patient and very respectful. She answered all of our questions and concerns. Just a very nice person. We were glad to be able to work with her. Thank you, Lindi!
As I was moving out I had realized they increased my storage unit by $50 a month. I moved everything out and wanted to get a smaller unit for my washer and dryer. Since no one was available in the office and never returned my calls I was stuck paying for a giant unit for my washer and dryer. I have contacted the BBB and will never do business with Public Storage again.
I set up a move in reservation at 4pm yesterday with this business and nobody showed up. We tried calling the property manager (only after getting their number from their “customer service” line which has a wave of robotic prompts) and they never responded and a day later still no response to my voicemail to the property manager yesterday. I just got an email saying that I missed my appointment. Lol. Imagine how quickly they would have responded if someone broke into your stuff! Luckily I took my business down the street to Armored storage which is family owned and there is a presence on site 24/7.
Pam was very helpful, and answered all my qurstii s
I came to this location because i needed to view the different sized storages and none of the other locations had anyone available to show. I spoke with Pam and she was absolutely awesome at answering all my questions and showing me the different sized units that i needed to see. She was very helpful and I definitely recommend this location if you’re in need of storage.
Terrible company and terrible customer service! They leave the office during business hours lock the doors don’t leave a note to tell you when they’re coming back and can’t call the location specifically. They get you in with a relatively low price, but doubled the rent in a year. They raised it four times in one year. This happened at another public storage location with my mom‘s unit. Exact same thing they doubled her rent within a year. I would run as far away from this company and she possibly can
9049 Tehama Ridge Pkwy ft worth. Pam was so very helpful. I clicked the wrong space. Once I saw it I knew I messed up. Pam walked me to the office and got me into the size I needed with no issues. I am very grateful for her patience and help.
I had a good experience with Pam. She was very helpful, and the facility is very clean and maintained.
They will raise your rates by at least 50% a few months after you start there. I have also been locked out and locked in on multiple occasions. With no one doing anything about it or caring.
Ms.Pam gave me GREAT services today she was very patient with me she's sweet and kind and I recommend you to speak with her when you have any questions or is in need of a unit THANK YOU PAM :)
I had an billing issue that Pam at the Tehama Ridge location helped me resolve expeditiously! Thanks Pam
Once you find it behind other businesses, facility is nice... clean and quiet, near busy area so less risk of people trying to take things like other locations in the metroplex.. Haven't met the staff yet, but like being able to access my stuff without alot of interaction with the employees. Convenience and controlled climate makes this place worth it..
Alec was wonderful, helpful, quick, and professional! Thanks, Alec, you're the best.
Amanda was amazing. I had a little issue and she insured me everything would be OK and not to worry. Truly appreciate her because I was so stressed about this situation. I couldn't stop thanking her for being so nice and patient. Need more like Amanda in this cruel world
I had a slight hiccup when trying to upgrade a bigger size and Amanda called me and was amazing in assisting me. I will refer this location and use them for all future needs
Amanda was very helpful and reassuring whenever I needed to get a lock cut. She offered an extra key instead of having to pay for a new one. She made a stressful situation feel controlled and taken care of.
Amanda was fantastic!! Super helpful and friendly! 10/10 would recommend!
Amanda is awesome. Great customer service!
Amanda was super helpful! Kind, Patient, Diligent, just all around a great person! Couldn’t have had a better experience in this stressful time!!
WATCH OUT!!! Been an on time paying customer for 2 years and they decide to raise the rent $80… It blows my mind that new customers are treated better than loyal customers.
Amanda was great and extremely helpful! I recommend this spot, 10/10.
I had an amazing experience Amanda was very helpful and personable. It was definitely a 5 star experience!!!
Very friendly, upbeat, and thorough.
Dear Public storage tehama ridge fort worth, corporate and all customers...
By not keeping my reservation when your website says ALL OVER IT that there is no obligation to my reservation you have committed fraud, I will be exposing your fraud fully and also will be opening a better business bureau case based on this fraud. You cannot accept reservations saying no obligation then when you have other customers cancel the reservation requiring an obligation thats LITERALLY FRAUD!!!!
DO NOT RESERVE UNITS HERE THEY WILL CANCEL THEM AGAINST THEIR OWN PROMISES ABOUT NO OBLIGATION REQUIRED.
Kendra was so nice and very helpful! 5stars for certain!!
I would like to say to Amanda, thanks for forth and effort to make everything so simple!!! Thanks again…
Kendra was very helpful with my unit! After she saw my load, she suggested a bigger unit! Thanks Kendra!
Kendra assistance was outstanding! She was very patient with us while we decided which unit would meet our needs. She showed us two different units. Her customer service was the best. Thank you Kendra for your help!
Avoid this place!!!
I’ve been paying rent at this Public Storage for several years. I recently found out that there was a break in/robbery that involved my unit, which had happened over a month ago. I didn’t find out until I called about another matter. The door of my unit was damaged and doesn’t close. From the time this robbery occurred over a month ago they have not repaired my unit and have only a tarp hanging over it! My property has been exposed to weather, animals, or anyone that wants to help themselves to my stuff.
The property manager, Amanda, is horrific! She verbally attacked me on the phone for questioning why my unit door has not been repaired. Amanda ‘claims’ she did her due diligence to let me know, however, I was left one voice message and that didn’t include the situation, no text, no email. I called the main business number as well as the GM and zero responses to this matter.
They are always super nice and helpful when trying to get your business, but trust me, they could care less. I’ve been trying for days to reach them about an update on my unit, but no return calls.
See the photo of what I’m being asked to pay for and the security of my belongings. Unbelievable!!!
Kendra was very helpful and courteous.
Amanda was very helpful and extremely nice.
Was super stressed about finding a new storage unit, but Amanda really made the whole process so much easier. She took all my questions and concerns seriously, and even told me about her own experience with the storage here. So helpful! I’ll definitely recommend this location in the future!
Amanda was super helpful and amazing
The best customer service I had in a while, Amanda took care of me, answer all my questions and help me!! Definitely a place to come back too! Thank you Amanda!
Friendly, professional staff. Clean, well-lit units. Easy access. I'm giving another review about the renewal service for my unit. Very pleasant experience! I need to downsize my unit and will work on doing that and will definitely stay here! I appreciate y'all!!
I was planning on visiting a few locations both with public storage and other storage facilities. However, with this first stop I was certain this was the location I wanted. The facility was very clean, even during a busy time. Amanda is awesome! She helped me through the entire process with ease and addressed any questions or concerns I had while there. Talking to her felt very natural and made me confident in knowing that this was the place I wanted to store and keep my stuff safe!
Amanda is the BEST! So helpful in choosing the right size unit and helping get the rental setup. She took the time to show me the unit and made the whole process quick and easy! Thanks Amanda! Great job!
Amanda was very knowledgeable and helpful!! We had a great experience.
Amanda was great, I highly recommend Public Storage and especially this location!
Amanda is awesome! Takes care of everything. Highly recommend this facility for all your storage needs, reserve online but come in to finalize.
Amanda was great. Very professional and knowledgeable. Great customer service.
Amanda was absolutely amazing very helpful explained the transfer process flawlessly. Very professional I really appreciate the help and great service,. Thanks again Amanda!!!
Great service, highly recommended
Amanda was beyond helpful and answered every question I had! Thank you! 10/10 will recommend!
incredible service i didnt know that much of what i was doing but amanda helped me figure it all out and was very friendly the whole time
Amanda has such an upbeat and positive attitude. I called your facility to inquire about units for my upcoming move into the Ft Worth area. She was very knowledgeable and extremely helpful through this entire moving process.
Amanda really helped us and made the experience very easy! She answered all of our questions and was very nice.
Amanda did a fantastic job giving me all the important information i need. She walk me through all the process and access instruction for my storage. She not suppose to walk an extra mile and help, but she did it anyway.
Thank you Amanda. I hope the management recognize your dedication.
On the other note, Location is gret is I leave right across from the storage unit. I can even push my fridge cart from my place, to my storage.
Amanda was awesome! So helpful and informative.
I called your storage facility about my move to the area and spoke to Amanda who was such a nice person and very helpful! She gave me a lot of information about the units and services available and I will definitely be using your facility when I arrive in town and
appreciate Amanda's excellent customer service!
Amanda Rohr was hands down the best for customer service and assistance!!!!!
The person I had was super helpful and I am very likely to go with this place again if I need to get more storage later!
Amanda was so good getting the best size unit at the best location for my belongings to be stored. She has a great “can do” attitude!
very poor management and never open when it’s supposed to be.
the worst. horrible management. Do not rent here
Management never responds. Everything has to be handled @ management level, with zero accountability for an absentee manager.
Amanda did an awesome job on getting me a storage unit.
Amanda was absolutely great today! The area there is very clean and secure. Had a wonderful experience to say the least.
Vivianna was very patient and extremely professional. Bring your walking shoes because she's awesome.
Amanda was super helpful and friendly. Got exactly what I needed and the process was really easy.
Amanda is #1, excellent service with a terry smile.
Amanda was such a great help. Thank you you've got a great employee there.
Vivianna was absolutely the sweetest! Very helpful and took her time to explain things and show me around. Thank you Vivianna, you made my stressful move very easy!
Vivianna was very helpful in showing me around the property
I highly recommend this location! Amanda is great! She provides excellent customer service and takes care of any issues I have in a very timely manner.
Amanda was great!!
Made my application fly by!
I have worked with a lot of storage sites over many years. While i'm not all that pumped about this big corporate "Public Storage" Corp, I truly enjoy working the Amanda at this site. She is detailed and follows up on any problems I have with our units. I highly recommend doing business here and let Amanda provide her outstanding customer service.
I had a great experience here. Amanda was super helpful in getting me set up! Would use again.
I can't believe that I paid $78,000 for 3 years and tonight I was locked out having to leave my purse and cellphone. Also the doors to my units (2) we're not left secured. Tried speaking with someone via Life chat who kept asking me 'Can you ask the question different. I was truly thinking about sleeping in the U-Haul because I was afraid someone who take my things. So very disappointed ☹️. Earlier today when we were there the restrooms were locked and when we asked to have them open it, the lady was very RUDE....
Amanda provided excellent customer service. She was very helpful after a long and difficult move. Always willing to answer our questions.
Amanda is great with the customers. Very helpful, excellent personality! Clean property!
Amanda is really helpful and the storage facility is super clean.
Customer service was great! Sesily did an awesome just telling me all the info I needed to know.
Closed due to no internet ! Was posted on the door today. No internet you can still assist customers. Every time I try to visit the office it’s closed. The staff is not friendly at all.
Sesily was very nice and helped me better understand everything
ROBIN has the best service! Although she had tasks, she put those aside to help me with everything I needed from when I arrived til leaving. Robin was very understanding and patient with me. That’s amazing customer service!
absolutely 5 STARS!!!!
Would be great if they didn't keep raising our rate. We have only been here half a year and it has happened twice. Be wary.
Awesome experience! I've rented several units throughout my life and this was by far the easiest and most pleasant among them.