Public Storage Self-Storage Units at 9760 Blue Mound Rd, Fort Worth, TX

STACY & RICKEY AWSOME CUSTOMER SERVICE !

It was our first visit to the storage site. It was nice to see it was as I hoped. It was clean. The staff at the front counter was both helpful and friendly. The access issues we had were addressed in a very positive way.

I was really surprised by how helpful and easy they made the rental and move in process! The interior access with parking, an elevator and the carts they provide made getting into my unit a breeze. I had to change my move in date and the lady who helped me was so patient and Ricky helped me get everything in order at move in. I’ve had other storage units, but this was by far my best experience yet!

*Don’t trust the reviews that are “positive”. They all are written by bots or folks off pay sites, or public storage employees. Numerous break ins at this facility and insurance who won’t cover. FWPD even has them on “don’t recommend”* *UPDATE* 6/3/2024 Lockers are being broken into and peoples belongings are being stolen. Police were called and reports taken. Anyone can access the bottom floors and will tailgate. No security. Be warned!! *UPDATE* Fellow tenants are now stating it looks like someone or a group of people are accessing peoples lockers through the cuts, that are above most lockers. Allowing access for smaller people to slide through 05/28/2024* Bug infestations, no dedicated parking for people with moving trucks outside (they bring their trucks inside the small areas, blocking people from access). Folks are dirty, they leave diapers, pee bottles, drugs and now dead animals (someone with true mental issues, put a dead hare or such on a pole, see photos). Tons of trash of insulation. They jacked the prices 5x in a 2 year span. The garages are always broken, because moving trucks or people in regular vehicles hit it. It was fine 2 years ago, now it’s just becoming trash. Not worth it at all. Waiting for my home to be done, then outta here.

Very easy process and they were very helpful and attentive during move-in.

Stacy is great . Very helpfull

Stacy provided great customer service and helped us with everything we needed to get our storage 😁 Thank you for your help!

Mrs Stacy was very helpful and professional, she also had a pleasant personality…

Stacy was very helpful and kind it was great customer service

Stacy was very nice

Awesome service.

This place rates high above any other storage unit I’ve ever used! Ask for Rick, awesome employee!

Stacey was Great! Very Nice and Helpful. She had all the answers to my questions and was quick at getting me Set Up with my NEW unit at Public Storage (Blue Mound Rd ) Thanks again Stacey

If I could have rated this place a 0 I would have. We along with numerous other paying customers have had our locker broken into and thousands of dollars worth of our stuff stolen by a person that rents a unit there. The police have been very helpful and are trying to get everything back. Public storage has been anything but helpful making the police get search warrants when they can do inventory checks on units. This person had other units at this place and other public storage places. DO NOT PUT YOUR POSSESSIONS in a locker at any public storage unit. These units aren’t secure and you will be in the same situation as my family and numerous other people who pay good money thinking there items are under lock and key and would be better off leaving them in their garage.

Stacy was amazing she was patient with me and all of my questions. Great customer service.

I like having my items protected in a climate controlled environment. The price, though, is always increasing.

Stacy was so friendly and helpful.

I was paying $114/mo for my small unit and now they’re charging me $205. It’s clean and not busy most days but I guess the millions of dollars the CEO already makes wasn’t enough. If I knew that the helpful and nice people who work here were getting $91 more an hour, I’d be way less offended by the absolute greed of this company. The audacity of this price hike has me looking for a different storage place.

Super awesome service. Stacy is the best.

Excellent customer service.

Great customer service. Knowledgeable and friendly.

I have been here for 3 yrs and have no problems it’s always clean and the customer service is awesome Stacy and Rickey are always helpful and awesome

Worked with Stacy on a transfer but she was amazing to work with.

Miss. Stacy is very helpful. No problems so far

Easy

Rental office is never open. Have been trying to get ahold of someone for days and have had no luck. Have not had a chance to even move my items in because my access code won’t work and I can’t seem to get ahold of anyone for any assistance. I have left 2 voicemails and been every day to the office to see if anyone is there. I already plan on going to a different storage facility because of the terrible inconvenience this has all caused.

The provided gate code did not work and the app also failed to open anything. Nobody was present at the office on either of the days we tried to access the unit and our calls to customer service were neither answered nor returned. We will be canceling and requesting a refund.

Stop to check out open units and Stacy is the best ever! She was very patient and helped me figured out the best unit size and location for my needs. Thanks Stacy. You're awesome!

I've had my unit for over 8 months, never had problems with any payments. This last month they decided to kick my payment back and have had issues processing it online. They issued me late fees, threatened to cut my lock off and put a lien on my belongings. If threatening clients is the way of buisness these days, i will be happy to take my buisness elsewhere.

While I have a unit here its merely because I don't have the time, or energy, to move my items out. Terrible customer service, the rental office is never open and they don't answer the phone. When I went to transfer my unit someone had moved in to it illegally which makes me concerned for their security at this location! I'll not bore you with the details but I would recommend any other location over this one

Stacy was very helpful!

I've rented several spaces from here over this last year. I highly suggest storing at this facility. I never saw any bugs and never had an issue with break ins. The place is kept clean and secure. Parking is limited but as long as you don't come at a peak time like the weekends, I never had a problem. I always was able to find a dolly to use. The place is kept clean and has great security features in place. The App is great and let's you rent a storage and pay online as well as open the doors and elevator from your phone. Cons: You will lose service in here so make sure you have your code screenshot Out of the 6x I had to go to the office I'd say maybe 2x someone was actually present. It seemed to be the same lady running around that works the front desk so seems like they are just short staffed. The bathroom is in the main building and if you're unit is in the other building, the only way you'll have access to a bathroom is by going in the office door, which 70% of the time is locked as the worker is on the premises. They do close down at 9pm. There isn't 24/7 access. Despite some minor cons, I would absolutely rent from them again.

Stacy was amazing! Sweetest lady ever and so helpful. We need more of her in stressfull moving situations!!

Quite new, and clean. Very convenient drive through. Stacey is awesome, extremely helpful, very polite and professional. I recommend it We already have 3 units at this place

Stacy was super friendly and helpful! She explains everything very well🤓

My experience with Stacy was great and she made my process really easy and fast! Great customer service Stacy you Rock.

I have had a few storage units over the years, but I have never been more pleased with the over all experience as I am with this Public Storage location. I was able to rent the unit online and access it with no issue! On the couple of occasions I did need to speak with someone in the office, Pam has always been prompt, professional, and knowledgeable! She returns my calls quickly if I have to leave a message, and answers all of my questions. The facility is well kept, and my unit is the cleanest I have ever seen a storage unit! Not to mention the rate for my unit was the BEST in a 25 miles radius! So glad I found this location! Thank you Pam for all your help and kindness & thank you Public Storage!

Your Bluetooth exit system does not work, I have to exit the vehicle and walk over to punch in the code, because the parking situation that is allowed there is a disaster. The elevator force stops on the 2nd floor going down, and has for over a month. Keep raising rates, but not fixing any of the issues.

Pam was great!!

Stacy and Pam were excellent. Warned us of a leak in one of the units and were kind enough to redo our agreement to meet our needs. We are very grateful that our stuff was cared for by these two wonderful women.

AWESOME SERVICE!! Pam is amazing!

Pam was absolutely amazing! She’s gave us 5 star service today!

Stacy at Public Storage got me set up very quickly with a perfect sized storage unit at a reasonable price. I am very happy with my renting experience.

I would definitely use public storage again excellent customer service

Very professionally

Personal notbreallyvhelpfull. I rented 3 different units and they just gave a single code. When i vacate 2 i let them know and inmediatly they lock me out. My code never work again and I still had one unit. When i called customer service to be helped i waited over 2 hours and at the end they were not able to help orbgive me a code to enter to biulding where i had my items Very bad experience and hope you can r3place ineficiente personal at the blue mound office