Public Storage Self-Storage Units at 11025 N Riverside Dr, Fort Worth, TX

Picked up a unit in January. Just got notified my rent is jumping 149.00. Just putting it out there. Also, stay away from the units on the southside of the property. I lost a lot of my stuff do to rat infestation. North side units are slightly cleaner but still loads of rat droppings. Not really worth a $150 price hike.

The staff at this location goes above and beyond with their customer service and accommodating renters. Specifically LeeAnn. She was so very helpful and informative. In regards to the app used for gate and elevator access, to say it leaves a lot to be desired would be a gross understatement. It's incredibly buggy. That aside, the customer service goes above and beyond.

Great customer service, Cessily and LeeAnn were very helpful.

Ms. LeeAnn beyond helpful and very patient with my concerns.

My storage faculty. If my trailer is not in its spot every day they will call me to check if I have it. LeeAnn helped me and either with me renting two new units. She was wonderful to work with!

I got my unit in December and had no issues getting the unit. Unfortunately, my price just about doubled this month and I will have to vacate my unit. Customer service here is amazing and LeAnne is just such a sweet soul. I loved everything about this storage space & the customer service. I just wasn’t able to justify the doubled price.

Came in to see a unit to move my stuff from another location in central Texas. I really wanted an interior climate controlled unit. Leeann was extremely helpful and courteous. She was happy to answer all our questions and walk us around. We even interrupted her lunch break, but she was very polite and willing to help us anyways. I would absolutely recommend others to this location.

Just starting renting with LeeAnn. Very profressional and accommodating.

Love working at this location LeeAnn was very helpful showing me around and was always at the front desk ready for anything .

Manger is great

This Public Storage is great and super clean. Staff is very helpful and friendly.

The new staff has been great, greatly appreciate the support!

Leeann and Sesily were awesome! Very helpful and knowledgeable. Thanks! Came back a 2nd day and LeeAnn was such BIG help. I appreciate amazing customer support.

LeeAnn was very helpful to help me find parking spots and prices. She was professional and very nice.

Ladies working in the office are great. Always helpful and friendly. I would recommend this location Public Storage to everyone.

Most amazing service every time!

I am so encouraged with our future.. just met a young manager, Sesley, smart, personable, and very customer oriented.. i would hire her in a heart beat!! She runs a very clean, tidy facility.. thank you Sesley for making my day!!! Public Storage # 27609 Golden Triangle

Sesily was awesome very helpful showed me the spots that were available got me all set up very polite and understanding.

Overall a good experience. Lee Ann was always professional and would give us a call if we didn’t properly lock the garage door. Storage space was ample and met our needs. It can fit more than a 15’ U-Haul’s worth of stuff. Monthly price was reasonable. The app is decent but the entry access option was hit and miss. We were informed of a rodent issue early on and they had dropped bate. I guess it didn’t do much because we had a lot of droppings on our stuff. Really disappointed, but the site is next to a field and I can only guess how much wild life exists out there. That’s why I gave four stars. Get rid of the rodent problem and this place could be five stars.

Had the app but always said out of range when trying to open agate/ elevator except for once . 1 out of 10

Great help from LeeAnn. Thank you

Moved in December. Was supposed to be $1 for the first month ended up paying $60 because I needed a bigger unit than what I signed up for online and I had to pay a $30 activation fee for the first unit then the second then every single month following they returned my payment to me and charged me a “late fee” of $25 so I’ve paid $25 more per month 2 times because they have no idea what’s going on with their system, finally I go a month without an issue…. Received an email 10 minutes ago that my rent is going up $15 per month even though I signed a lease for a set price. I’ll be moving storage unit companies the absolute second I can. I’ve paid no less than $200 in fees to this place SINCE DECEMBER

The facility manager LeAnne is the absolute best! She has gone above and beyond to ensure my family and I were able to keep our belongings out of auction during a difficult financial crisis. She advised on how to lower our cost and provided invaluable information that has saved me and my family from the devastation of loosing our precious memories after already enduring such a devastating year of loss. Would love to give her more than 5 stars! The staff at this facility is always kind, attentive, and supportive. The only feedback I have is I wish this storage facility had waste bins available, oiled the lift doors so they wouldn’t stick, and implemented some sort of pest control. Both of my units had an ant infestation and sadly I was bitten pretty badly while transporting a few of my things out of the unit into my car. Regardless of this their service has been impeccable and any time I’ve raised a concern or issues LeAnne has taken care of it immediately! So this is why I still gave them 5 stars.

LeeAnn is the best She was very helpful in my move in.

Lee Ann was great! She went above and beyond to help me! Great customer service.

Incredible staff!! Everyone is so sweet and helpful!!

Came in to downsize units. Lee Ann walked through the whole process. She gave me a conclusive tour of the new unit and building. Thank you Clint for your assistance with my phone app. Great overall service!

Lee Ann was great to work with after a little Problem with my unit Always friendly and helpful

I was helped by Ms. LeeAnn and she was a breath of fresh air. She was very professional and helpful, she executed her duties above and beyond. I will recommend her to anyone looking for a storage.

Cecily was very helpful with any issues or questions I had. The move in process has been a smooth and easy transition.

Ashley was a pleasure to work with. Very professional and knowledgeable. Everyone is very helpful at this site!!

This place is so amazing!!! Sesily is so sweet and kind and very helpful with everything!!!!!! I would definitely recommend this location to friends and family!

The staff at this location is very friendly and helpful with all the questions I had since it was my 1st time. The rates are also very reasonable, offering great value for the service. Highly recommend for anyone in need of storage!

Called to get information regarding storage rental. Clint was super helpful and knowledgeable.

Staff was very helpful and answered all questions I had. Looking forward to our storing experience.

Clint and LeeAnn are very professional and very patient with us helping us setting up everything we need to get a storage unit. Thank you

Clint and LeeAnn was very friendly and professional with us and, thumbs up 👍. Thank you for your service and help. God bless you both.

The staff at the Riverside location were extremely helpful as I made my reservations and changed them multiple times.

The lady working was super sweet and process was seamless. I didn’t give 5 stars because it’s older facility and I struggle to get my lock off due to be warped and worn out

Highly recommend this facility it is immaculate and I had impeccable service and assistance from LeeAnn in the office who helped me change units when I was in need. She was very helpful and saved me a lot of time and money and inconvenience if you need a unit I suggest speaking to her at this location.

The staff was extremely accommodating and was able to help us perfectly with our needs during the busy holiday season.

Very helpful staff, nice & clean location. Good to see professionalism and kindness still exist.

The staff at this location was incredibly friendly and helpful, creating a welcoming atmosphere. The rates are also very reasonable, offering great value for the service. Highly recommend for anyone in need of storage!

Great service, LeeAnn!

I have had a unit here for 7 years. In September, I moved units because of the insane price increases ($347/month). I finally got a unit that I pay $108/month. I just received a notice that in February they are increasing the unit to $147/month. Since Public Storage purchased this location, my rent has gone up about $50 every 6 months. In the entire time that we have been there with the exception of the last year, we never had any issues with pests. When I went to move units, there was evidence of mice covering all of my totes and boxes. Even had dead mice in the unit. I had to throw out several items that were destroyed. I will say that the office staff are so friendly and helpful. It’s unfortunate that this location has come to the state it is in now.

Leeann did a great job helping me.

I just received a telephone call from a kind lady manager by Public Storage on N. Riverside Drive, Ft Worth. I inadvertently left my storage unit unsecured. My lock was in place but not properly latched. This lady takes her job seriously, closely checking the locks on her daily rounds. I wish I could remember her name. Thank you for caring about security of our property. Well done.

LeeAnn was so patient and helpful. Found us the perfect unit for our needs.

LeeAnn was a great help setting up my reservation! Went above and beyond in the pouring rain. The easiest going storage facility around👍

Wonderful staff, extremely clean and well-kept facilities... Highly recommended

Absolutely awesome facility and wonderful staff! Highly recommend.

Absolutely awesome facility and wonderful staff! Highly recommend.

Leeann helped me get a second unit right next to my existing unit! I was so grateful to have such great customer service!

Leeann was phenomenal in getting us set up. Very pleasant and knowledgeable. Quick and painless. Thank you Leeann

Sesily did it again. As my rates were scheduled to increase she submitted our account for review and our increase was delayed for 3 months. We didn't ask her to do this. This is just who she is. Thank you Sesily.

Wonderful people working this property. Highly recommend

Leann was so helpful and very friendly. We’re glad we chose this location.

Aaliyah was amazing, she helped with all my questions and was very informative on everything, highly recommend this place.

Sesily is an awesome customer service rep. Went above and beyond to help and very professional.

Great service and great staff!!!! sesily was very helpful in helping me pick out the right unit within my budget great job

Always get great service when I'm there one of the girls that works there skinny one with glasses gives us the best service

If I could give no stars ii would! I had been renting a unit here since Jan. 2024. I always used auto pay so it was never late. Aug, 2024, I ran into some finance trouble and I knew it was going to be late. I contacted the office and told them it would be caught up by the end of the month. I even paid $130, which was more than the rent. I received emails from them telling me it was about to be sold, but there was no sale date given. A friend agreed to pay my balance of $226 on the 25th, and that's what I told Public Storage the evening of the 24th. I called the office around 8:30 on the 25th and was told that my unit had been sold and was being loaded up. I was furious! told them that I could pay it, but was told it was out of their hands. I asked the girl in the office to please ask the buyer to call me, to ask if I could at least get all my personal pictures back. I have no way of knowing if she really did, so Im sure 70 years of pictures ended up in their dumpster! I even asked for the buyers number so that I could call him myself, but was told it was against policy. So, I am an 70 year old, disabled woman who has lost all of my furniture, and hundreds of priceless pictures and momentos that can never be replaced! All because I owed them $226, that was not even a month late. They could not wait a few more hours for the payment. So, NO, I will not recommend Public Storage on Riverside Drive to anyone. STAY AWAY. TAKE YOUR BUSINESS SOMEWHERE ELSE. PAM HICKS

Neci helped me so much and was very welcoming!

They are Fantastic.. ver patient 😊

Neci was beyond helpful in helping me get things situated with my unit! Most facilities don’t care about anything more than the payment, but was not the case with Neci. Very friendly, welcoming and positive. Thank you!

Neci was always pleasant and fun to do deal with. Made moving in and out easy. I highly recommend this facility for all your storage needs. Just ask for Neci.

Friendly service! Neci was great!

Sesily and Neci were very professional and helpful.

Sesily and Neci were very nice and helped me with all of my questions!

Was not bad ,only used 2 months so nit much else I can say but prices are better than most if you get online.

When I walked in I didn’t expect the amazing experience that i received from Sesily. She was extremely helpful and was able to answer each question I had. She showed me the units to verify the correct size and made my overall experience great. Definitely will recommend this location and Sesily to help them out

Sesily was a great help!!

This place is not secure, and management provides zero customer support when vehicles or belongings are damaged or stolen. Vandals and thieves recently damaged/stole nearly twenty rvs/trailers in one night. Public Storage response to customers was basically too bad for you.

Miss Neci done an amazing job and helped me with all my needs. Great job

Neci was more thN helpful to us. She has a great customer service attitude that made us feel at ho.e. she gave us a tour and helped with all our questions s. You have a wow employee!

The young lady’s at public Storage at 11025 N Riverside Dr. ft. Worth Tx. They went above and beyond to take care of my issue quick and easy and were very professional and pleasant to work with.

Neci was very helpful. She has a great attitude and excellent customer service.

I visited the location on North Riverside Dr. And was very impressed by the customer service and the pleasant attitude of the young lady who helped me with all of the information that I will need for making a decision on what unit will be a good fit for me. Thank you so much Neci for your patience with my questions and thanks for making my day easier and more comfortable with your company.

Kristina, Neci and Sesily awesome customer service whent above and beyond to help very very professional

Highly recommended storage!!! Specially the work ethic of the manager Kristina. Very professional!

Kristina has been nothing short of an angel when I come in for help. What ever she can do with in her power as a manager she will do and it is a pleasure when every I come to the office with an issue.

*** Edit to my previous 1 star review: Kristina, the area lead supervisor, made everything right and was able to ease my mind about the safety of the facility. She was able to refund all of my money and provide compensation for my inconvenience. She called me personally and listened attentively to my concerns and suggestions. I could tell she really cared. If I were rating her personally, I would change my review to 5 stars. I realize all of this wasn’t her fault. Corporate’s handling of the situation was my main issue. They really need to change their attitude towards customers and work out the logistics. Original review: Upon move-in There was no one there and no note posted, communicating what was going on. It was 4pm. They were supposed to be open at 5. I tried getting a hold of corporate, but they are on PST so no one available to help. Another person was there having the same problem. He said he had been there for over an hour. We tried the code several times, then tried the app several times, after 45 minutes I finally left with my entire car still filled with boxes, as if I needed this extra stress. I thought, Ok, I’ll try tomorrow. Nope, same issue. However, this time I was able to get on to chat with a live agent from corporate. He was somewhat helpful, but not really. He remote opened the gate for us, but when I got to my unit it was locked with a pad lock that needed a key. I was defeated. So then when I tried to leave, I was stuck inside the facility because you need a code to get out. It took 20 minutes to finally get out. I was in a panic. It took me telling the agent that I would just call the police to come help for him to gave me an alternative code in order to get out. When I finally got out, I told him that I just wanted a refund or for my rental to be transferred to a different facility within the same company. He said they couldn’t do that. It had to have been canceled the day I made the rental. I was shocked. It hadn’t even been 24 hours and I explained that I couldn’t get in touch with anyone the day prior because they weee on Pacific time. He then argued with me and told me that it was within their hours and I should have seen the number that was clearly on their website. He told me a refund was not possible. Then I asked about a transfer of the same unit type to a different facility. He explained that they can’t do that. He did say I needed to get in contact with my property manager I explained that no one was there, and that I had already left 3 unanswered messages. He apologized for the inconvenience but that there was noting he could do. I asked if I could talk to his supervisor, he said there was no one else to talk to and that I was already talking with corporate. When I got home, I spent the next 1.5 hours calling and waiting on hold to talk to another agent at corporate that transferred me to a different person, then transferred me to a 3rd person, who explained they would refund the rental, but not the lock or the administrative fee. When I asked if there was someone else I could talk to, he finally said he would relay all of this to a supervisor and he may approve a refund but he may not. Finally, they refunded the rental, lock, but not the 39 dollar administrative fee. I asked again if I rented from another facility in the same company if they would provide a discount or credit my account for the inconvenience or at least recoup the non refunded administrative fee. He said he couldn’t, but that I could ask the property manager at the other facility. Putting it back on me. I just am really disappointed and dissatisfied with how the whole situation was handled and did not feel safe being locked inside a rental facility by myself with no one there to help. This is not how businesses should be run. People should be on site to talk to during posted business hours and should communicate if they are not for any reason. I am extremely disappointed.

Great customer service very friendly Kristina was very helpful and quick to get me what I needed. Overall great service

I recommend this place of storage to anyone I have been a customer for about 10 months & never had any trouble. The most important thing I like about this place as a business owner I am able to get in & out any time of night. I work late hours & the communication is very well with the staff. The manger Ms Kristina have always been a big help. After-hours I have seen her patrolling the property to make sure things are safe & as well in the day time.

I went here a few days ago to look at some available units and the lady at the front was very helpful and knowledgeable. I believe her name was Neci or Ceci but she was an absolute joy to work with. I was a bit frustrated when I arrived and had a bit of an attitude I will admit but she never lost her composure or patiences with me. With customer service like this, I would definitely recommend doing business with them. Prices are great compared to other similar facilities.

I dont know who Sonja and Neci are in these reviews but the two women I dealt with were not wanting to work today. After driving 13 hours from New Mexico I just wanted to drop my stuff off but not that easy. First unit had a sprinkler leak drip, not their fault but i thought this should be an easy unit switch. Nope. After paying $1 to transfer I had to drive to my unit/office 4 times to get them to unlock their lock off the unit. The office kept telling me the woman was doing it but she was on the other side just walking around. Finally after going back and forth for 1 hour and her seeing me walk up to her in the office, she sneaks out the back and finally unlocks my storage. 5/5 facility(except leaky unit) 0/5 staff. Not sure what pissed her off, maybe first customer of the day?

A big thanks to Neci!!!!!! She was extremely helpful and kind during my move-in!!!!

The three ladies that run this property are amazing. They are very knowledgeable and knowl their property very well. Very helpful, patient and kind. Great services given.Thank you Kristian, Sonja and Neci

My experience at Public Storage was made exceptional by the outstanding service provided by Sonja and Neci. From the moment I stepped into their location, their warmth and friendliness made me feel instantly welcomed. Their positive energy was amazing, and their genuine enthusiasm made the entire process effortless and enjoyable. Sonja and Neci went above and beyond to assist me with my storage needs, answering all my questions with patience and professionalism. Their dedication to customer satisfaction truly stood out, and I left the facility with a smile on my face, knowing that I had received top-notch service. I wholeheartedly recommend this location to anyone in need of storage space, thanks to the outstanding team of Sonja and Neci.

It good costumer service the girl that help me her name was Sonia she was very sweet and nice and good customer service

I love this place. Sonja is awesome. Great customer service!! Highly recommend!

They randomly raised my rent by $60/month when a larger unit with the exact same amenities is advertised online for less. Would not recommend unless you like to play roulette with your money. Also found the front gate wide open this weekend. Not secure at all

The staff at Public Storage (specifically Christina) are great to work with and very helpful… From navigating different sized storage units to working with the parking units in the back, they’ve always helped us navigate what would meet our storage and parking needs while bringing transparency along the way. Kudos

I rate this place five stars. the customer service was very professional and amazing. Thanks to Mrs. Sonja she got me a good deal on a unit An customer service expertise. She made me feel very confident by leaving my property with public storage. It was very clean with a very good or soon as I walked in the door I knew I was at the right place. Thank you

Kristina was PHENOMENAL she went above and beyond and exceeded my expectations and just made me cream with excitement when I got my unit. If you go here, make sure you see her.

Though this account is mainly used for gaming I must post this as such. After a long heartache filled time needing to use this facility with drama and issues I do not wish to post I will leave this review as this; The person in charge of this facility has shown a caring side I wish a lot of people would show nowadays. When it came time for me to move out of the unit she let me know there was still items left behind and let me know the fees and amounts that would follow if not taken care of but was honest and forthright with her approach to help me out instead of leaving me to just encrue a fee that most people would do. I thank them once again with all my heart for showing me there are still great people like them in the world.

Sonja was great

I recently stopped by this location to inquire about a storage unit. Heath was the associate on duty. He was extremely helpful and knowledgeable. Good customer service is hard to come by these days but Heath exceeded all my expectations. I will be recommending this location to family and friends.

Never answers the phone anytime I have ever called I get a recording

This place is very clean and easy to access but their prices are by far the most expensive! Not recommended if you can find a cheaper place!!

for the second week in a row the gate is wide open to the facility. THE WHOLE POINT OF YOUR BUSINESS IS TO SECURE OUR STUFF! We can park truck in our own parking lot UNSECURED and NOT pay Public Storage monthly. This location routinely has issues with their gates and the rollup door to their climate controlled storage. Figure it out Public Storage! Why do we pay you monthly otherwise!!!

Ashley is amazing!! She has the best customer service and the property always looks amazing!! Rent with her she will do you right!! Thanks again Ashley!!!

Ashley was so helpful both times I've rented! She is definitely the best thing about the place!

Very helpful and getting me all setup. Thank u Ashley.

Nice place easy access

The manager Ms. Ashley was outstanding in providing excellent service.

Ashley is a very friendly and has great customer service answerd all my questions as well. Very helpful and getting me all setup.thank u Ashley.

I was having some issues with getting into my storage unit because my gate code was freaking out. It was 6:48 and after hours but Ashley was kind enough to help fix my problem. Because of this it was a big help and really made a stressful situation better. Thank you so much Ashley! Also her dogo is supper sweet!

Ashley, shes so amazing & great at her job! makes this process so fun and easy! lover her!!!

Ashley is the best!!!!! I have worked with other property managers but Ashley stands apart from all of them….. She treats us like family! Thank you!

Ashley treats everyone like family. Just love arranging a room for our belongings. Ashley knows her job forwards and backwards. Ashley was able to answer all.....our questions and concerns. Wise beyond her age. Thank you for all your knowledge. Ashley is a Great Ambassador for this company.🤗🙏🥇👍👍

Thank you so much Ashley for the help today. Thanks

Ashley was great!!! Love the service!!!

Ashley is an amazing asset to this company. She Went through the extra effort to get me exactly what I need

Ashley was very helpful with my very first experience with Public Storage.

We spoke with Ashley who had a great knowledge of the facility and gave outstanding service the whole way through, after exploring the area and past problems, we look forward to our time with Public Storage.

Ashley was awesome 👌 She displayed Super and exemplary customer service. She explained everything very well throughout the entire process. Thank you 😊

Ashley is amazing! She was so helpful and made the process of renting a space quick and easy!

Great place to store your items

Very clean and nice staff. Dany and Ashley were so helpful with my gate code issue.

Excellent service the property managers are amazing.