Public Storage Self-Storage Units at 12318 N MoPac Expy, Austin, TX

I recently had the pleasure of interacting with Emilio, and I must commend his exceptional service. He was incredibly kind, helpful, and efficient in resolving my issue. From the moment I reached out, Emilio was attentive and quick to address my concerns. He provided clear solutions and ensured everything was handled smoothly and promptly. It's rare to encounter such outstanding customer service, and I truly appreciate Emilio's professionalism and dedication. Thank you for making my experience so positive!

Great space with friendly staff! Would definitely recommended, Emilio was very helpful.

Property is clean and Emilio is Great!! Mr.Emilio was extremely nice today helping me get my new phone number updated and took my payment all with some quickness, great talking with you Emilio! Thanks Again

Great facility, great service. Emilio is very helpful!

I love how clean the property always is and how great Emilo is with customers it's never a dual moment Thank you Emilo.

I’ve had some things in storage at this location and Emilio has always been super pleasant and helpful. He goes above and beyond to assist with anything.

Emilio was extremely helpful and one of the best people I have talked to you in a long time. I have been extremely unhappy with this company until I talk to Emilio. He is the only reason why I am still having a storage shed there. He’s friendly he is extremely knowledgeable and he’s a fast worker. I really wish that they would hire more people like him. They have a few great people on staff and he is one of the excellent ones.

Excellent service, thank you Emilio for your constant help and good service, you are appreciated, I recommend this place, thank you Emilio for all you do!!!

Property Manager Emilio does a great job!! I recommend this Public Storage property for its security and reasonable prices.

Great location and the property manager Emilio was very helpful!

Emilio is the man!!! This place is clean and in perfect condition! Thanks y’all!

GREAT LOCATION,EMILIO TAKES GOOD CARE OF PROPERTY,THANKS Emilio

This Public Storage is the great. Emilio the manager and his customer service is excellent. I had a question about my unit and left a message and he called me back promptly. He said if i had any further concerns don't hesitate to call and if he doesn't answer he will get back to you promptly. This was one of the best customer service interactions i have had with a company. Thank you.

Great property great customer service thanks to emilio

This Public Storage is the best because of Emilio, his costumer service is excellent. If you have questions or concerns don't beat around the bush just call and if he doesn't answer he calls you back promptly. Thank you.

Emilio was very helpful, this public storage has the best customer service. It’s also super clean

Thank you Emilio for your awesome help!!

Thanks Emilio for all your help!!!

Thanks Emilio

Emilio is a great property manager.

Emelio the best

Thank you so much Emilio!

Mary Huerta is a great help to others to getting a storage unit and she is very kind and compassionate about helping others great experience Good job!!😊

The perfect place to get your storage done!

Emilio was so helpful after I had a bad experience at a different storage facility!! Thanks again for the help!

Good service

Good personality and efficient

Thanks Mary! You were great.

I moved out 11 days before my bill was due and when I moved out they billed me $200 that afternoon. Tried to call several times and was told to call the onsite staff members about their error and never received a call back. Also had issues bc my garage door was HORRIBLE, like was kind of crooked and made it hard to open and close also got off track. I was there for like 15 minutes trying to close it and in tears. Asked for help they told me to just leave it open with the lock near it and they would lock it later. Like leave all my possessions unguarded and hope for the best ? Then with the door Their solution was “just step on it and wiggle it back and forth “ when it was jammed instead of correcting the issue . Also, they don’t have any loyalty to ongoing customers. My friend had two units that she got on special, special was still going on for new customers only and after a few months they raised the cost $50 each so we end up getting a new unit with the special and having to relocated to storage units 🫠

Emilio has a clean property and is always helping You when You have a issue,thanks

Emilio has been super helpful in getting me squared away on renting new units. I could not be more pleased with his help!

I want to thank Mr Emilio for all the long years of outstanding service and absolute brilliant property management! Great person to be around and call him friend! I do recommend this Public Storage to anyone that needs storage needs! It's more than just the storage unit, it's the service concentrating Quality over Quantity ! ~~~~~ Michael

Nice and clean facility. Very conveniently located (right off Mopac) and very close to the Domain. Emilio, the onsite manager is very courteous, friendly and helpful

Clean and safe storage facility. Emilio is very nice and helpful. Easy to get in and out and the rate is better than other places.

Very good customer service I received by Emilio when I wanted to rent my strorage unit facility is very well maintained and clean very good price per month

Had a great time storing my stuff here, Emilio was a great help!

Storage was clean. Everything was without any problems. Thank you Emilio!

I have had a unit there for several years now. I recently transitioned to a larger unit and the process did not go smoothly with this new automated program they are trying to force onto people. It's hard for seniors who do not drive, use smartphones or apps. However Emilio helped resolve the lingering issues and hiccups that resulted from the changes. He is always so happy to help and truly undertstands customer service which is a rare thing nowadays. Keep up the good work Emilio!

Recently rented a storage unit from Public Storage and it was hands down the best experience I've had. Emilo, the manager, was exceptional in his service. I rent storage units quite frequently, and this location stands out not only for its competitive pricing but especially for its unparalleled customer service. Highly recommend!

I love this location! Emilio and his staff are so friendly and take great care of the place. Our unit is easy to access--simple, and clean. Moving in was a breeze and the location is super convenient.

Emilio was friendly & made the process fast & easy!! You won’t regret how helpful he is! Went above & beyond!

Emilio the property manager is awesome! Very friendly, knowledge, funny, made the process so easy and stress free!!

Our Company has been there for multiple years, the place is always clean and secured. I do have to say, Mr. Emilio is always friendly and making us laugh when he see us!! Great person and place.

We had an issue with the unit Emilio took care of the problem fast and with a great attitude. Highly recommend his facility

Wanted to acknowledge Emilio, the property manager. Friendly, helpful, and goes above and beyond what is expected. Thanks!

The property manager, Robin M, served me is great. She is very patient and kind to answer all my questions and explain rules.

Emilio (the property manager) and the team up at this Public Storage location are simply the best. They handle their business and customers with extreme care. Our belongings always felt extremely safe and any questions or concerns were always answered immediately. We had to move and no longer needed our storage space. Unfortunately the elevator in our building had problems right as we were trying to move out. The elevator parts were on back order so it took a bit longer than expected to have fixed. Emilio made sure that we didn't have to pay a dime during this period with the elevator down since we couldn't move move our larger items down the stairs. He would always call to give me updates on the status of the elevator and more. It was a pleasure doing business with them and I will be going straight back if I ever need to rent another space again. Thank you Emilio and the entire team at this location. You rock!