Public Storage Self-Storage Units at 12318 N MoPac Expy, Austin, TX
5'x5'Online only price$ 51/moSmall 5'x5'
$ 51/mo $68Best Price Label
- Climate Controlled
5'x10'Online only price$ 61/moSmall 5'x10'
$ 61/mo $82Best Price Label
- Climate Controlled
5'x10'Online only price$ 65/moSmall 5'x10'
$ 65/mo $86Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 86/moMedium 10'x10'
$ 86/mo $115Best Price Label
- Climate Controlled
10'x10'Online only price$ 88/moMedium 10'x10'
$ 88/mo $117Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x15'Online only price$ 170/moLarge 10'x15'
$ 170/mo $226Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 196/moLarge 10'x20'
$ 196/mo $262Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 217/moLarge 10'x25'
$ 217/mo $289Best Price Label1 unit left!
- Outside unit
- Drive-up access
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Self-Storage Near Austin
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North Austin Storage Units On MoPac
This north Austin Public Storage, on the west side of Highway 1 just south of Parmer Lane, gives customers plenty of different options when it comes to finding an affordable self storage solution.
Roughly halfway between Austin and Round Rock along the MoPac Expressway, it's an ideal storage spot for customers in the North Star, Walnut Crossing, Northwood and Scofield Farms neighborhoods. It's also just a few miles from I-35 or Highway 183, in either direction.
When it comes to outings at Balcones District Park, focus on the fun instead of finding all the stuff. Let a 5x10 storage unit hold onto sports gear and hiking gear, as well as backpacks, towels and blankets for swimming trips, all in one convenient spot.
Apartment residents along Metric Boulevard who need somewhere to keep a couch, mattress, dresser or entertainment center will find the storage relief they need in a 10x20 storage unit, while a 10x30 storage unit is big enough for a family on the move near Walnut Creek to keep all furniture, appliances, bedroom sets, clothes, toys, kitchen items and electronics in one unit.
Indoor storage units and outdoor storage units are available in several different sizes. There is also the option of climate controlled storage units.
The storage area features keypad-code access.
In a city that continues to grow, and grow fast, whenever the need for some extra space pops up, head over to this north Austin Public Storage for a great selection of cheap storage units.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 383)
Emilio the property manager is awesome! Very friendly, knowledge, funny, made the process so easy and stress free!!
Emilio was friendly & made the process fast & easy!! You won’t regret how helpful he is! Went above & beyond!
Our Company has been there for multiple years, the place is always clean and secured. I do have to say, Mr. Emilio is always friendly and making us laugh when he see us!! Great person and place.
We had an issue with the unit Emilio took care of the problem fast and with a great attitude. Highly recommend his facility
Wanted to acknowledge Emilio, the property manager. Friendly, helpful, and goes above and beyond what is expected. Thanks!
The property manager, Robin M, served me is great. She is very patient and kind to answer all my questions and explain rules.
Emilio (the property manager) and the team up at this Public Storage location are simply the best. They handle their business and customers with extreme care. Our belongings always felt extremely safe and any questions or concerns were always answered immediately. We had to move and no longer needed our storage space. Unfortunately the elevator in our building had problems right as we were trying to move out. The elevator parts were on back order so it took a bit longer than expected to have fixed. Emilio made sure that we didn't have to pay a dime during this period with the elevator down since we couldn't move move our larger items down the stairs. He would always call to give me updates on the status of the elevator and more. It was a pleasure doing business with them and I will be going straight back if I ever need to rent another space again. Thank you Emilio and the entire team at this location. You rock!
This is my second storage and I have to say this is the best storage so far everyone is very nice and helpful especially Emilio I hope I spelled hes name right but he’s the most friendly guy and every help full
I could not have been more pleased storing at this location! The property manager, Emilio, and the relief manager, Lucy, were always so kind, courteous and attentive. We always felt our belongings were kept safe and never had any issues with either of our drive-up units. If we were to need extra storage space in the future, I would definitely consider this location first! Thank y'all!
Happy with the pricing and facilities - both easy to access and seemingly secure. I was most impressed with the service provided by Lucy at this location. She's terrific. Lucy made my experience quick and easy and was great to work with.
Was helped by miss Lucy, she gave us a great experience and was an amazing help all the way through.
Nice clean place in an out of the way location.
I simply couldn't be happier with my choice of storage locations. Public Storage is always a great place to store your belongings, but the live-onsite Manager Emilio truly takes this location to the next level. He also trains his staff with the same friendly, customer oriented attitude that he has mastered over his 20 years here. This is an older location in need of a face lift here and there, but don't let that fool you. I would definitely drive out of my way to continue coming to this location for my storage needs.
I've had a space for 4+ years at MoPac and it is ideal for me. Recently I had a problem and poised it to the attendee. She said she couldn't do anything (I was expecting that reply). A few weeks later I happened to bump into Emilio. I poised the same request. He said let's work on that. Through Emilio's magic, we found a solution. Emilio went above and beyond to please a long term customer. Plus, he's a great guy to get to know. Sincerely, John M.
Great location,very clean,Emilio is a good property manager!!
Love this place and the convenient gate access through my app!!
The day I had to move my things in I noticed there was signs of animal abuse from previous tenants. Management wouldn’t do anything about it. Even though the unit smelled of dogs and there was dog prints on the floor in blood and feces. Management denies this regardless of my photos. They raise the rent every few months to ridiculous prices. Manager is rude and unhelpful not considerate of tenants things and apparently of animals as well. Will be reporting to animal control for investigation.
Emilio did an amazing job getting me situated after a very tough time. He was efficient and funny individual. I wasn’t all there and he took so much care of me with delicacy and professionalism, he will never truly know how those laughs made me feel. Thank you Emilio !!!!!!!!!!!!!!!!!!!!!!!!!!
Lucy worked with us and was very friendly and wonderful!
Lucy was such an awesome person! She helped my wife and I get a storage unit and we believe we made the right choice coming to this place. Thank you Lucy! 🙏🏼
Public storage really is the only option. This is my second time leasing a unit from them. Incredibly easy to reserve a unit and move in online or in person. Today I had the pleasure of meeting and being assisted by Lucy. She was so sweet and very helpful, really made my day. Thank you Lucy!!
Lucy was really helpful and told me all information that I needed.
We have had a long term rental for office purposes in Building B. The elevator has been out since at least before Halloween. This is getting ridiculous trying to haul equipment up and down stairs. How long is long enough.
Can’t say enough about the friendly and attentive staff. They have always gone out of their way to be helpful. 10 stars
Helping a friend move and lost some of my personal property from my vehicle. I returned a few hours later and asked Emilio if he had found it and he had it right in the office!! Highly recommend letting him look after your things too!
Emilio was extremely helpful with my checkout. Just had to let him know I was leaving & he took care of initiating the process. Thank you!
Lucy was friendly & efficient
Emilio is a great property manager keeps the property clean and always available to help when you need it. Thanks Emilio really appreciate it.
Ms. Lucy is truly amazing ! Such a sweet lady . Helped me out fast and efficient and even got me a ground unit so I don’t have to use the stairs !!
Lucy, was very helpful and help me settle in quickly. All in a friendliness manner definitely recommend. Thanks Public Storage and Lucy.
Right after reserving my space online I received a warm welcome via phone call from the property manager, Emilio, which was very thoughtful. Upon moving in, I discovered some issues with my space and Lucy—the relief manager on duty that day—immediately responded to my call and went above and beyond to address my concerns. She was kind, reassuring and saw to it herself that everything was resolved quickly. The facility offers gate access via their app—so convenient—and the grounds are well maintained, plus there's plenty of lighting at night. Overall, it has been a great experience storing at this location so far! Thanks again, Lucy!
Absolutely love this location, great prices and not to mention great staff. Emilio is awesome and extremely helpful no matter the circumstance. If youre looking for a storage unit in North Austin look no further!
A good place to store all your belongings
Emilio is fantastic and the prices were a deal. Was able to leave the city for a few weeks and felt safe with my items under his care. The moving process was an easy transition and the tools/carts provided made it much easier to load and unload. He ensures your items are stored and secured and is incredibly friendly and easy to chat with. Strongly recommend this location if you’re looking and the app is easy to use.
I would definitely recommend this Public Storage. Emillio was super helpful to help me move my stuff from the storage unit. I had an issue with my keys to the lock and Emilio provided me with locksmith contact who was available on a Sunday and also arrived in 40 mins. I would highly recommend this place, the people who work here try to offer their best services to you.
Clean property,management is courteous,feel my belongings are safe!!!!thanks Emilio
. I got charged a whole month because I was told to get in autopay . The autopay withdraw on the same day regardless if you already have paid the month. I got charge random charges and was told to go to the office to “upload” them, but never informed I had to print it out. After all this Emilio and his team help me to fix my whole situation! He is such a great owner and funny guy! Thanks for all the help ! ❤️
Mrs Lucy was so nice !
I rented a unit from here for about 1.5yrs. It was peaceful and clean. Not busy at all. Emilio was great! Anytime I needed anything he was quick to respond. If I ever need another unit I'll be going here! Thanks again!
I have been with this location for 6+ years and have been completely satisfied with the unit as well with Emilio the property manager. In recent time my key broke inside the lock and Emilio was kind enough to help me throughout the entire process. Location is amazing, units are in great condition and elevators along with staff have always been on point. Thank y’all again!
Emilio has always been friendly and helpful, during the two years, I have rented. The place is clean and perfectly temperature controlled. Nothing but good things to say, here.
I kept my items stored here for about two years and everything is still in great condition! The property manager Emilio was so helpful and kind! Thank you for everything!
EMILIO is an excellent site manager. He really cares about each tenant and goes the extra mile to ensure their experience is top notch. Thank you so much EMILIO!!
Property manager is the best! This was so easy from start to finish. I’ll definitely be back here if I ever need another storage unit.
The property is clean and safe.Emilio is the best guys to give u the best deals on storage prices
Great place to store your belongings Emilios always taking care of the property I feel the place is safe and great for your belongings
Emilio is very helpful managing this storage, he always do his best to give a excellent customer service. Thank you Emilio.
The property manager Emilio is amazing and super helpful. I noticed that the price of my unit increased dramatically and he was able to postpone the increase by 6 months to help me out and give me some time to figure out alternative options. I couldn't ask for better customer service. Thanks Emilio!
9 PM vacate is carved in stone.
We have two units here with PS. Emilio is always so helpful and has a great fun attitude and spirit. Rare in these days. He addresses concerns pretty quickly and is very thorough with explanations. The location is conveniently close to my house and is always clean. Highly recommend!!!!!
Great spot, clean and safe, property manager Emilio is always on site ready to assist with your needs!! Thanks Emilio
I have had one personal unit and one business unit. The staff at the front desk are always polite and professional. One time one of my units auto-failed because the credit card expired and instead of foreclosing, they simply did me the kindness of calling. We're obviously keeping the other unit, but if you have a choice in North Austin, this is the best Public Storage (imho). Safe, clean, private, and great service.
Emilio is wonderful. The facility is well maintained, the prices and location are great, and Emilio takes excellent care of his customers. He made sure my unit was ready, answered all my questions, and provided information on how to keep the unit in good condition with wrapping and moisture levels. Highly recommend this location!
Everyone was really nice and helpful!
Love the staff!! Emilio was very helpful. He explained how important my assets were to pack & store. Emilio and I both agreed sometimes you have to prepare your items for their temporary stay in a unit, including the correct wrapping. He was a wealth of good information I did not know! Thank you for taking care of my daughter, Lauren's move to your facility!
I didn't use the storage unit for that long, but the care and consideration from Kizzy, and the owner Emilio (sp?) Were amazing, they are so incredibly kind, and I was so fortunate to be able to use their services for the time being. 10/10! <3
I had to help to move out my girlfriend out this storage , all her stuff was had mildew on it within few month .The structural integrity of this storage unit’s are compromised, water gets into units, and units stay wet and moist and may be able create mildew and cause damage to your property, and is not cover under renter’s insurance , because of existing problem , the manager’s get paid to kind to deceive customer’s to sell renter Policy knowing the existing issue with these unit's , would not recommend this place.
Emilio went out of his way to help me through my moving process. Recommend!!!👏
Emilio, the owner is awesome. He is a cool and funny dude. He is very responsive and called personally when my unit was ready. Property is clean and the units are very accessible. The carts are well maintained. Even the shadow creatures on the second floor of building C are not as spooky as other storage places and are well behaved. 10 out of 10.
My name is David and I am paying $300/month for a 10x20 space(04/22). My price when I moved in a year ago was $179 (11/20) (edited: I had the wrong size) Update: I am changing the rating for a couple reasons. I take my contribution here seriously and I rarely change my rating unless there are misunderstandings on my part or the company goes out of its way to address my concerns. I did get a call from Emilio, the manager of the specific property of whom I think very highly. He is the one I referenced in my original review as being friendly and attentive. Emilio laid out some options for me and told me what the typical market rent was for my unit in the area. He also gave me some options to lower my rent if that is what I need. In my case I am fine with the rent but I am not ok with it continuing to increase at this pace. He expressed some concern over my issues and genuinely wanted to help. If Emilio would have been on the the other end of my initial phone call this review may may have never been necessary. I raised my review to 5 stars out of a concern for the local staff. Their corporations policies should not reflect on how they run their specific property. I am going to move my 3 star review to the Public storage corporate page. The review below still stands but if you have to use Public Storage, this property is very good. Original Review Well, reviewing storage units is a little like reviewing a towing company. What is good and what is bad is a little situational. In short, the staff here are fantastic. They are attentive and nearly always present. They are accessible and really nice. On the other hand, the company has raised my rent $100 a month over about a year - which sucks... I called corporate CS to ask if my rent was going to continue to go up at this rate indefinitely and the guy said, "It says in your contract that your rate can go up at any point. Maybe try downgrading to a smaller unit." It was bitterly unhelpful. As far as the facility, it is fine. I am pretty sure there are rodents because I can smell their urine. It is not a massive deal for me, but it might be if you are storing furniture. The access control is well structured and there is nearly always someone around to check on things. The campus is clean and I feel like my stuff is secure. The questions you have to ask yourself are: 1 How much is convenience worth to me - location can make a huge difference in price. If you are not planning on accessing your stuff frequently, get something out of town. Also plan on your initial price doubling over the course of a couple years. 2 How much is your current garage space worth to you. Right now, I am feeling a little guilty. My garage is dirty and I am paying nearly $300/month for a 5x15 space. TDLR: Local staff is great and facility is fine. Corporate is very very greedy.
I was helping a friend move out of her house to sell. She had found this location and wanted to continue. Emilio was a GREAT help getting additional units as needed (she has lots-o-things). If I didn't already have a Public Storage unit elsewhere, I would go here. Thank you, Emilio!!!
Just wanted to say that during these times of inflation, it really helps to have a public storage with a manager thats attentive & very respectful. Since my first day of being at this location he has made my time here very comfortable. The property is always kept in great shape plus when he sees you he checks to make sure everything is up to high standard.
Emilio made my experience a joy today. Came in to get packing supplies and he had me talking and laughing like I had known him for a long time. Great customer service!
Really good location great prices and nice customer service. Had a great time talking with Emil!
The convenience of this location is nice and the facilities are well kept. However, the key differentiator is the commonly lost art of personal customer service the site team regularly demonstrates even while enduring the constrained COVID conditions over the past couple of years.
Convenient location and super helpful staff, Emil was very professional. Would highly recommend!
Perfect location, great service! Highly recommend talking to Emil, the property manager, hilarious guy who made moving easy and fun.
Emilio was a nice guy
Very clean for a storage place an was helped out finding the unit by Emilio very friendly.. good place so far..
Great & friendly service. Major thanks to Mr.Emilio for making al transactions smooth
I was very pleased as a customer I got taken care with no problem young lady was very professional about her job and help me in every way she could I was very please and satisfied and I will recommend friend and family to public storage thank you for your business And time Happy new year to all you coworkers at public storage thank you Miss MarieWhite
Mr.Emilio made my day he was very polite and offered good good service and the property was very clean my unit was clean he showed me how to access everything download everything on my phone and he was very quick with the service I love that and any questions I had he was there to answer and he even helped try to look for a cheaper place than him but I'm like no the way he was doing all his good service and detail stayed there what more can I say that dude rocked💪💯 I would advise anybody to go to him he got good service he'll explain everything if you don't understand he'll explain it all the way out for you and if you can't afford his prices he don't mind looking up cheaper prices for you I want to say thank you again Mr.Emilio
Emilio is the best! He helped me get new locks when I lost my keys and was very helpful when I had my movers come and pick everything up to move to my new home! The storage units were very clean and temperature controlled!
Clean and safe storage facility. Emilio is very nice and helpful. Easy to get in and out and the rate is better than other places.
Such nice employees and so helpful when we were moving out. I believe it was Ann and Jacob who helped us.
Mr. Emilo was prompt, professional, and very skilled. I am very happy with my experience and happily recommend this Storage to anyone!
Excellent and friendly service setting up a new rental!
Facility is clean,Emilio is very helpful,recommend to everyone
Great employees!!! Willing to help ya out as much as they can. Nice storage units, up-kept and clean. Drama free
Emilio was helpful and communicative with my move in!
As you can tell from the other reviews, Emilio is simply AMAZING! He honestly made a stressful situation a bit easier by having such a humbling, optimistic attitude. He definitely does his rounds- called me first thing in the morning one day when I forgot to lock my unit. I appreciated him very much!
Emilio is one of the friendly professionals that handles his business the same was as his customers. Very clean location I'm very satisfied with all aspects of this business!
Emilio was great and very patient with my dad and I. Great customer service. Answered all the questions I had. Property was clean and orgainzed.
Emilio really was the best in the business. I was transitioning locations during COVID - Emilio's customer service was top notch. From his friendly disposition, to his helpfulness in selecting the right unit, ensuring I achieved a fair price, and friendly check-in when payment information changed - never got anything less than service with a smile. Thanks!
I rented two storage units online, and the sign up process was easy. I was expecting to have to enter a gate code, but Emilio was there to greet me upon my arrival. He provided me with his contact number in case there were any questions. The storage units were easy to access, and there were carts provided in each of the buildings. This was a big help. Thanks Emilio!
Emilio was very atuned to my requirements for my rental unit. Since I was not able to get a larger storage unit, he found the combined equivalent at his facility. I appreciate his efforts to help with my storage needs, and at a facility that was so close to my home.
Pam was very helpful. Thank you so much.
Very good customer service. Miss Pam is the best
After a very stressful day of trying to get a rental unit, it was a pleasure to meet Pam. She went beyond what was expected to make sure our family’s needs were well taken care of, quickly. Highly recommended.
Excellent customer service, positive friendly environment, always available to help and assist. Pam is an awesome positive individual, she’s always full of positive thoughts and provides excellent service each visit. I highly recommend this storage facility to anyone who needs a storage unit.
It is true that the staff is very nice and helpful, but the storage structures here are deplorable. Maybe it's only in building A, but I would highly recommend inspecting your unit during the day before move in and making sure the back of your unit doesn't back up to a space that floods easily. My unit was flooded badly this spring. But after going in to look at everything, I realized water had been coming in from a gap in the top of the unit as well as flooding in from the bottom. Also, the back partition is not sitting on a concrete slab, but on straight dirt and earth. My items had green and white mold that had been growing for months before the flooding had even occurred. And things that were sitting up off the floor had water stains at the top. So, none of my items had a chance to escape damage. I got in touch with the district manager but he seems to be largely evading my communications, as it's been weeks of phone and email tag. Public Storage makes it clear in their contract that they do not take responsibility for any damage done to your items except in the case of gross negligence, and I would argue that failing to provide a structure that's capable of doing its basic job of protecting your items is gross negligence. I think there are tenants who are getting what they paid for, but those of us in building A are paying monthly for, effectively, the same level of storage as storing everything in your back yard, partially covered. I would suggest renting somewhere else. But if you must rent here, do NOT rent in building A. And do NOT skip out on the insurance.
Emilio was great!! Very helpful and thorough. We were in and out in 15 minutes and feel comfortable renting a storage unit here.
Pam was a delight to work with and very helpful! Made the process seamless!
Pam was very nice and professional
Pam is great to work with. She got our units covered quickly and efficiently. Excellent experience
Pam was great and walked me to my unit. Service was awesome. Save place to store your items!
Emilio was very helpful and my experience has been very good so far
Pam was very helpful to me. very respectful. working early for the customer. Thank you Pam for getting me started. 28224
Emilio was incredible! From the second I walked up to the door, he was a wealth of information. He was very informative and SO kind. The facility was very secure and clean. I am glad I found this place!
Super easy and fast experience!! Pam is so friendly and very quick. I have been here a few times and Everytime I have been it is a an awesome experience. Pam is one of you top employees!!
Pam was the best help and was very nice and helpful !
I had a unit here for nearly six months after I moved back to Austin, and I have no complaints. Emilio and Pam are both wonderful and have excellent customer service. Highly recommend this location!!
Pam is awesome and friendly!
Pam is awesome!!
Great Customer service, the property manager Pam went above and beyond to get me set up.
Pam has great service very polite and patient amazing employee!
Pam was awesome. She helped us select the best option for what we needed. Thank you Pam.
I have been a customer at this facility on multiple occasions over the years, and it is very accessible, efficient, clean, and secure. One million thank you's to Emilio who was always very kind, welcoming, and informative. Emilio is a very nice guy, and I am sure that all of the customers feel that way. Thanks Emilio!
Pamm is a great person to work with she will take care of you.
Over the last 10 years, I have periodically had to rent storage units and this location is by far the best one I've rented from. The facilities are clean, the elevators are fast, and Emilio is the man! Emilio is so nice and very accommodating. For example, I had to last minute upgrade to a bigger storage unit because the one I had rented was too small -- I was able to do it in like 10 minutes on Sunday at 4:50pm! Even on a Sunday, close to closing time, Emilio came through.
I was looking for a unit to rent with climate control and within my budget, that's when I met Mr. Emilio. He was very professional, and even though he didn't have a unit at that location, he referred me to one that had one for me to rent. I Thank Mr. Emilio for his patience and his concerns, but most of all his professionalism. I would recommend family and friends to him.
Great customer service. Clean. The guy up front is also really funny n always smiles
I love this place Emilio and pam are just little angels
Someone tried to break in my storage locker but failed. Thank Pam and Anne for getting me new locks. If you have any cargo you can’t hoard at home, public storage is your best salvation.
Loved using Public Storage! Their Customer Service is EXCELLENT! Pam was Amazing and made the process so easy for me! Will definitely use them again!
I would recommend this location to everyone! Emilio is always willing to go that extra mile to make sure his tenants are taking care of to their satisfaction. The property is very clean and well maintained. It puts my mind at ease knowing Emilio is there to secure the property and my belongs. Thank you for making our storage experience stress free.
Very good experiences Emilio at this location is excellent # 28224.
When I went to my rented unit during the inclement weather the property Manager assisted and made sure I was safe. His professionalism and friendliness warrants me to recommend this facility to others.
Pam was so nice and provide all the information that was necessary! Great experience
A 5 star Thank You to Emilio, for providing excellent customer service.
Emilio is very helpful and Property is very clean,and airways already to help. HIGHLY RECOMMEND!!!
Ms. Pam was such a sweetheart! Her professionalism and customer service was on point. Gotta love her! -Lady A
Pam was excellent in helping me out!!!
Pam was extremely helpful in finding me a storage unit that fit my needs. Thanks Pam!
I was very happy with my experience at this facility. The staff was incredibly helpful and friendly.
I went in to get some info about renting a storage unit Emilio and Pam were very helpful and very informative not pushy but gave me the info that I needed .Prices were great and so was there customer service.Good job to whoever hide Pam and Emilio .
This place was great, really they had hard workers and this guy Emilio was such a nice dude. Highly recommend, clean, reliable, convenient. Check them out.
Thanks for all your help Robin! You made it super easy!
Robin has help me out with all my need and very good attitude thanks for the help
Great storage facility. Really loved working with Emilio. He is great and very very helpful.
Robin was very helpful with any questions I had. Would definitely recommend.
Robin helped me today and was very professional and quick! Defiantly look for her when you're here.
I stopped at this location earlier this week to purchase some moving supplies and was immediately greeted by Emilio. He was very friendly and did everything he could do to assist with me with my moving needs and to make sure I got the right stuff at the best value. He gave me information about the rental units in case I need one in the future. What I like about this location is that it is very convenient off the frontage road and it has security to protect customer property. One of the best customer service experiences I’ve had!
Good facility and pretty clean for the most part. I gave 5 stars especially because of the customer service by Emilio. He is great and very easy to work with and very helpful. Everyone I dealt with at the facility was nice as well.
Robin was ferric and very helpful.
Management is extremely helpful and responsive. Made move in and move out easy and even helped me when I left a few of my things out of my unit by mistake when moving out. Would recommend this location if you need any extra storage.
Emilio really helped me out, providing information as well as options, he spent plenty of time working with me to ensure I was happy. I highly recommend the professional treatment here!!
I’ve been waiting since July for a district manager to correct the payment on my unit. I was told when I signed that it would not be an issue. Now we are mid September and still no update. I’d love to change this review as the local manager and team is great. Please correct the billing error so I can give this location the review it deserves. Edit: the billing has been corrected. Local manager at this place is top notch.
I was helped immediately and shown 2 different storage spaces. I was walked through signing up. A little on the pricey side due to having to get a bigger space, but worth it! Emilio is fantastic!
Very good customer service,Emilio was veryl helpful abd knformative
Emilio was great help when I was trying to get my storage! Helpful and paciente until I got something that worked best for my needs. Really recommend using this location. Great service with an actual person that goes a long way!
Great facility! Even better service. The new manager Emil was very helpful and went out of the way to help us while making sure everyone stayed COVID safe.
Absolute best customer service I have ever had. Emilio took unbelievable care of me, didn’t try to sell me what I didn’t need and got me setup with a new unit very quickly. Thank y’all! You’ve made a customer for life
Emilio was extremely professional and accommodating. He answered all my questions and was very helpful in making my move into the storage unit easy and simplified. I only talked with Jake on the phone, but he too was professional and accommodating.
The staff at this Public Storage location set it apart from others as well as any other storage facility in town. They are knowledgeable, attentive, and go above and beyond to ensure you have the space that works best for you. I am especially grateful to Emilio for being so lovely and helpful! After my experience here, I definitely won’t be storing my items anywhere else in Austin. Highly recommend.
Emilio was awesome got me in an got me out in no time an gave great customer service. Highly recommended location
Emilio and John we’re friendly and answered my questions. Showed me where my unit was and explained what I was being charged for.
Location is good. Pretty secure with reasonable operating time. Better than a 24hr access storage. Emilio is friendly and helpful.
Some good and some not so good. Consider this another great review for Anne. I was pleased by her professionalism and knowledge. In short, she represented what I would want to see from the onsite representative helping me. The not so good, well, "climate controlled" should actually represent the full climate. It's disappointing to know that I am required to purchase and maintain additional products to control the climate of my items after reserving a "climate controlled" unit.
Anne gave us the service! It’s a good experience!
Just moved my things in two days ago. Anne is wonderful. She explained everything thoroughly to me, and exemplified true customer service. So far, I'm very pleased with my experience.
Anne and Jake were wonderful, they explained every detail with patience. We were there 30 mins before closing time but they were very courteous explaining every detail of the rental agreement and showing us the unit. At the end of the day, storage units are just spaces ppl rent but its the customer service experience that matters. thank you Anne and Jake
Amazingly helpful! Jake has me in and out wonderful!
Anne was awesome!! Showed me around and ended up saving me some money
Anne is super helpful and really friendly!
This is the best storage facility, plus Anne did a great job helping me get started.
Anne was super great . She really was helpful and was very thorough . Helped me with what was best for my storage ! I HIGHLY recommend this place if you’re wanting a good storage unit
Anne was super helpful and made my transaction super easy, very satisfied 5/5
Anne gave great service!
Jake made getting rental space super easy. Anne and Jake are both super friendly. Thanks!
Anne was super helpful and made the process very easy.
Anne was a phenomenal consultant and couldn’t had been more transparent and helpful. Definitely recommend!
Anne was lovely, efficient and very informative.
Storage facility is quick and easy to get signed up for. Anne was a pro!
Jordan was super super Awesome I Highly recommend her !!!, Thanks Jordan for explaining everything being very detailed and super nice 👍
Anne was very helpful and extremely nice and informative.
Anne was extremely helpful and professional. I appreciate how easy the process was to move in. Thank you!
Great service! Jake is awesome.
I highly highly recommend any and everyone to use this location if needing to store some items . Their representative Jake was a example of A1 customer service , kind , helping . Everything you need in someone working for you and keeping up your excellent customer service . Thank you Jake!
Just confirmed my reservation. Thank so much to Anne for guiding me through this transition every step of the way! Happy I found you guys, now I can sleep easy knowing my stuff is in good hands.
I got such a wonderful welcome from Anne, she throughly explained everything and answered all my questions. The storage is clean and tidy plus the staff is just so friendly definitely would recommend !
I am moving and picked up some boxes and packing tape, I never knew Public Storage had these supplies. The manager Anne is super friendly and helpful, I recommend stopping in!
Buyer beware. It costs more than the website infers. Liability insurance, purchasing a lock for TWENTY DOLLARS!! etc. Nice and clean though.
Great Experience! Front of the desk is super helpful.
Anne helped explain what we have and how to take care of our items. I can trust my items at this location.
Anne is freaking awesome! She started the day with a line and handled it with efficiency and good spirits. Clean place, great service, exactly what I was looking for!
I thought the service I received was outstanding. The gentleman at the counter was very knowledgeable and the rental experience was very positive. I left feeling good about the entire experience.
Jake is simply the nicest guy, he helped me with everything today while I was moving out of my storage unit. I’ve been using it for a year now while living with roommates who didn’t want to use my big furniture in the apartment, and I feel like I couldn’t have chosen a better storage unit to utilize while living in this three bedroom apartment. The unit itself was super nice and super affordable, and never got too hot even in the summer and with the fact that mine wasn’t air conditioned. The complex is nice and tucked away and the security there on the units is awesome. All in all I would highly recommend this Public Storage to anyone with any kind of storage needs.
I absolutely love my storage unit at this Public Storage location! It’s super clean on the inside and it feels extremely safe and secure for all my belongings. Anne made everything so fast and easy upon signing up for my unit, and was very helpful with all of my questions. The hours are perfect since it opens early in the day and closes at 9, leaving plenty of time to get through the gate whenever I need to stop by and get something out or add to it. I highly recommend anybody considering doing a little decluttering to come check this place out. The staff are some of the nicest people I’ve met and I’ve worked in customer service for over five years, if any of these reviews say otherwise or that we are being coerced to say these things, then they’re just grumpy people who love putting other people down. Thanks for the great experience here Anne and Jake!
Anne was very helpful with my storage issues...
Came here to buy some boxes and was greeted by Anne, the manager, who was very helpful and knowledgeable. She gave me some of the best service I've ever had! Don't normally do too many reviews but had to do one for her.
Anne was more than helpful and couldn’t have made the storage experience any easier!
Great storage, very clean!
Anne was very helpful during the move in process however, it is very difficult to get a hold of a property manager on site during business hours. This is the third time I have stopped by and no one is on site. It’s bad enough the number to contact reaches the office to which no one is at. :/
Anne was super helpful and friendly. Made my stressful situation easy and fast. Always love coming back!
Super friendly staff. Great prices.
The storage is clean but it's a hassle that b they chained up the moving cart.
Anne is so nice and very helpful with the process of getting a storage this is my very first time and she made it really great and easy Im super happy I choose this place to rent !!!! ❤️❤️❤️❤️ thank you Anne
I found my storage home. Clean units and secure. Their representative, Jake, was great! He showed me two open storage rooms so I could decide which one would work best for my needs. He patiently walked me through the signup forms and made sure my gate code worked before I left. I visited 3 storage facilities and this one is the best!
Anne was super professional and helpful with my move in. She did an awesome job and made moving in such a breeze. Thank you so much for the great customer service!!
Ann with an ‘e’ was fantastic & helped me get everything set up!
Anne was a great help to me and showed me around and made sure I got exactly what I needed!
Anne is wonderful and helpful ! Great and clean location
Anne was extremely fast, and efficient, and of course very Friendly! My unit is clean and the whole property is well maintained! Thank You Anne and Public Storage!
Great service from Anne! Great place. She was able to work with me on my storage needs.
Anne is the best!
Did my research before heading over there, once there, Anne showed us one of the available units in the size we wanted and we exchanged some questions and answers. Then she helped us get the online rate discount. We signed the paperwork electronically, checked out a cart and started unloading the trucks. Location is convenient for us. Paperless is great, I received everything in my email almost instantly. Meanwhile, Jake stood by, taking care of the existing customers and noting my group of people (4 of us are working on decluttering our space). He didn't interrupt us once. Upon our returns, Jake was the one to help us out with checking out carts and answer further questions we have. This small team seems efficient and share the tasks well with each other. It was really easy and didn't take very long to get us moving along with our project.
As a customer for over 9 years, I can confidently say I trust in that my items are safe and sound, with the Mopac located PS. I have had three different units here and all were clean and suited my needs. Ann and her staff have gone above and beyond to tend to my needs, offering sizing advice and options that eventually saved me money. They insured each unit transition went smoothly. I may actually miss them when I finally leave. Well done and thank you Ann!
Got a storage unit today, Ann was a wonderful help! Highly suggested.
Anne helped me out and I found a great climate controlled unit for the lowest price right by my new apartment. She was supper nice and thorough explaining everything to me. Would definitely recommend this place.
Anne provided my wife and me excellent customer service.
Anne was super helpful and made my storage reservation super easy and quick!!
Anne was so professional and helpful!! She made sure to help me pick a storage unit that was the perfect size for all of my things. Literally, it wasn’t too small and it wasn’t too big either which made me feel like I really got my money’s worth. She was also very understanding that I was in a time crunch and needed something as soon as possible. I appreciate her help very much. Thank you Anne!
Anne was helpful, asked questions in order to make sure everything I was storing was in order and wouldn't be damaged
Great experience, Anne was amazing. She helped set everything up on move in and helped even more on move out. Definitely recommend using this place
Got a storage unit today. Customer service was excellent. Anne is fantastic!!! 6 stars for her..
I really liked my first experience and Jake was definitely very nice and showed us around until we found the one that would best suit us. I was also running a bit late and he made it fast and easy to get the storage room we wanted :)
Anne out me in a 10x20 and was very friendly and helpful. I am storing furniture and we've had rain ALOT in Austin recently and she recommended I by the humidity absorber pellets to protect my expensive furniture. I am on a outside bay and this was greatly appreciated.Its not something I would have thought about buying. Thanks Anne!!
As a new resident to Austin Texas, I was happy to have found such a great place to store my furniture. Anne, the manage, was very helpful, professional, and had a great personality. Her customer service was excellent and her professional assistance made this the right choice for me . I recommend this location to anyone needing a storage space that has great management.
Anne was great! Easy set up!
Anne was able to guarantee my online rate regardless of the issues that we encountered with my reservation. Was very helpful explaining when, and how to acces my unit. Complimented my purse and made it extremely easy to come rent my first ever storage unit!
Great location. They offer you free dolly rental and the staff is helpful
Very helpful and great customer service! Anne is the best! Thanks again I recommend this store over them all! We’ll be back!
Very nice and affordable storage units! Anne was extremely kind, patient, and helpful! I definitely recommend!
Anne was awesome! She made renting the unit easy! Also listened to me vent about my old apartment.
Anne is the best helping!! Great service !!
I am very satisfied with Anne the manager. She is friendy courteous, responsible to our needs whenever we request assistance.
As a long time renter at this location, this is the best Public Storage I’ve been at. The service has always been consistently excellent, and Anne is the most helpful and attentative managers you’ll ever find. This is a definitely a location to recommend!
Fantastic service and great pricing compared to other potential sites. Anne was extremely helpful in determining that the size of the space would work for our needs and made the registration/check in process extremely easy! Would definitely recommend.
Very friendly, very helpful. Stayed to help, even though she was suppose to be at lunch, very much appreciated.
Very nice employees. Anne is always in a helping happy mood & always willing to help out in anyway she can.
Anne stayed later than her scheduled time and was so generous Ann’s helpful, sweet, and makes a great representation for your company...... she is direct to the point , but also takes time to answer ?’s.....thanks Anne!!!!!
I only needed a storage space for a month’s time and chose this location. I liked that you can only access the storage units between certain hours to deter break ins. The staff was extremely friendly and professional! Anne on staff was very helpful!! I would definitely recommend this storage facility for anyone looking for a secure location with great customer service!
I had 30 mins for lunch break. I decided to use that time to get a unit. Anne at the front office asked the right questions and picked out everything for me. It was like Uber Storage. At the end of everything I had 15 mins to spare. Go Anne!!
We've had a small storage unit here for two-plus years now. Our rate has been increased twice now. What was $49 a month has now jumped to $66. While that's fine, implementing multiple rate hikes in 2 years without giving customers any advanced notice sucks. what are you going to do pack all of your stuff and move it to another storage unit? Also, there's never any hand carts available when we go. There seems to be three for all the buildings and they're never in the same spot. Annoying.
Anne is super helpful and always friendly! Units are clean and lights are always working every time I’m in messing around in my storage unit.
Anne was great with our check in and paperwork; It was quick and easy. The special made it an even better experience.
Every time That I have come to this Location there is a sign on the door be back in such a such minutes. This is the 3rd time and it's raining outside. Sign says the will be back at 4:20 this time. It's very frustrating. Something should be done. And they always come out the side door I guess from upstairs.
Easy to do the initial paperwork, staff is very friendly, and the facilities are very clean. Everything I could ask for and a great location too. The staff was very helpful throughout the entire process.
Got a storage on short notice Anne was a big help!!!
Anne was ABSOLUTELY fantastic!!! Quick and full of information and a great personality!! I will always come here for my storage needs!!
Great customer service and Anne is awesome. I recommend everyone to store here. So conveniently located by mopac!
Bang for your buck
Fantastic service with Anne. Quick and thorough and she was very pleasant to work with.
Great service from Anne, I came late and she stayed late for us to rent, nice facility and cant thank Anne enough for staying late for us.
Anne, the property manager is always friendly and helpful and is a pleasure to see when I need to visit my storage unit. The property is always clean and professional and I definitely will use this property the next time I am in need of astorage facility
Anne was very sweet and helpful with our rental made it very easy with our move.
Their sign and website states Monday through Friday closes at 6. They were locked up by the time I arrived at 5:10PM on a Tuesday.
Excellent customer service, great quality/cleanliness of the storage unit, and the booking/new storage process was painless. Anne (Property Manager) was professional, polite, and extremely helpful with any and all questions or concerns. I am thankful I have selected this place for my storage needs and would highly recommend to anyone looking!
Anne and Kala are customer service rock stars! They went out of their way to accommodate my needs and did it all with a smile. They really do this location a great service. I will definitely come to them for all of my storage needs. Thanks!
Great location. Great staff. Would use again. Very easy to pay and the gate access makes it more secure. Plus the manager lives on the property so I never worried!
Anne is always pleasant and goes the extra mile to help make the process easier.
Awesome customer Service, Anne and the public Store Team gave me a warm welcoming, providing all the info and moving supplies needed to make my moves easy and simple...
Great and quick service. Anne was very helpful and got me a great deal on a short-term unit. Would definitely recommend over other services.
Affordable, convenient, and just what I needed. Anne was very helpful and communicative. I would recommend Public Storage to anyone!
This place is GREAT I don't live in this area we were there helping a friend move they let us park her car in the gates unfortunately we got there to late and her got locked but at least it was safe Anne is super nice and very helpful... Thank you Anne
I have been renting a storage unit from this location for a few months and am very pleased with the AMAZING customer service I receive from ANNE, she is always very friendly and always has a smile on her face!
Nothing but great customer service, from especially the property manager Anne. Plus the property is always clean and well kept. The inside temp. controlled units are always nice and clean and they are very nice to have here in Texas with this heat!
Anne provided friendly, knowledgeable and exelaint service
Small, not many dolly/ flat bed dolly available. 😬 if you want to have the dolly of some kind.. you will need to go all over the place! So INCONVENIENT!
Very welcoming staff, Anne was helpful and answered every question I had, would recommend!
I want to pay my bill.
Thank you Anne and Jake. After 11 years renting a space at Public Storage in Austin. The people and facilities could not be more professional and customer service oriented. Thanks, Sally
I’ve been using this location for the last two years. I experienced nothing but greatness from this team at Public Storage. Anne is absolutely phenomenal, wonderful, helpful and extremely polite. Count how many boxes or items you need to store and she’ll give you the exact unit which will work for your needs. When it comes to storage, especially north Austin, I’ll never use any other facility. Thanks guys!
Great customer service. I have used this facility several times throughout the years and have always been satisfied.
Best service. Anne was friendly and professional. Move in and move out was very easy.
Anne was Amazzzing, helpful and enthusiastic! I would recommend this storage place to anyone! Thanks Anne
Anne was absolutely wonderful. Helpful, knowledgeable and friendly. Great prices and great location!
Anne was great
Anne was so helpful in helping me find storage for my couch!
The staff at this property are always friendly and courteous. I"ve had storage here since 2013 and never had any problem. Anne is amazing! I had the pleasure of working with Gail when I changed units this month. She was extremely helpful!
Got there 8minutes before they closed to get information and the heavy set woman at the desk was already closing out and flat out told me she couldnt help me, she has her last appointment at 530.... Ok so why does it say that yall close at 6pm on fridays she could of atleast gave me info instead of sitting on her ass looking at me like i was crazy. She was rude and i wont be going back to that public storage.
Gail did a great job in helping me with my storage questions. Thank you Gail!
Ann and Gail are very nice. I've been there for a long time. And they actually reduced my monthly rates last week. I told them I might be moving and find a cheaper place and they said no problem we can reduce your monthly rate. Thanks Mike
Jake is awesome help! He answered all my questions and was super patient.
An awesome place with very helpful staff, Gail and Anne are very very helpful and passionate about this place.
We love our unit, cool in the summer and warm in the winter, it's also high so hard to get flooded
Storage area was good, they kept my stuff all safe and checked up when I got my credit card changed. Anne was very helpful for everything I needed
Anne and Jake were amazing! I rented a 10 X 10 climate controlled unit and it was clean, nice. It was perfect for all the things I needed to store. Reasonable priced, good location and very professional and helpful. I felt like the property was safe and felt even safer seeing Anne and Jake walking around the property. I'll definitely be back.
Rented a 5 x 10 climate controlled unit, can't complain. Reasonably priced, good location, and Jake was super professional, helpful, and not pushy. When I first visited, he showed me around and when I said I needed time to think about it, he didn't try to hard sell me--I really appreciated that.
Could not have been a better experience. Great people!
Anne and Jake made the process so easy. They were very nice and helpful and the property was clean. I would highly recommend anyone to rent a storage unit here.
Great service and cheap storage space
Have used this storage space for ~2 years. Always reliable. Anne is a great property manager.
Very nice office staff (Anne and Lisa) and good prices for storage units. The climate control unit was immaculately clean.
Anne was super helpful with my move-in experience. Made moving so easy, and can't beat the deals at this place!
It's safe and secure but I'd gladly pay an extra 20 bucks for one not to be able to go put my stuff in storage I've been carrying it in my car for two weeks and I cannot seem to get here before 9:03 PM! I am all for security I love the security the goodness gracious some of us are on an opposite schedule there should be some kind of option to where I can utilize the space that I'm paying for already know that once I put it in storage I'm not going to see it for a long time because I'm not ever going to be able to get back in but goodness gracious come on
KEEP IN MIND, THIS BUISNESS GIVES CUSTOMER DISCOUNTS FOR GOOD REVIEWS!!!!!! THE LADY THAT SAID ANNE ROCKS WAS PAID TO SAY THAT. LOL BE AWARE!!!!! DONT DRINK THE KOOLAID PEOPLE!!!!!The facility itself is very nice and secure. Look out for the heavy set woman Anne. Probably the most rude person I have dealt with in a long time. She has no customer service skill and seems to be miserable. Also, Do Not Buy The Insurance they offer, it is a scam. They tell you it covers all your belonging when in fact it does not. Kinda like the Geico commercial where the guy has insurance that is supposed to cover a tree falling on his car. Then when he makes the claim and they tell him they only cover a Ficus Tree, which is like a foot tall.
Caution, they will try to sell you insurance and tell you that you have to have it when in fact, if you have a rental policy or homeowners insurance your storage space is typically covered under those policies. They will also decide to randomly increase your monthly rent with a simple 30 days notice. Aside from that shady practice the place is acceptable.
I had a very pleasant experience this morning: my appointment was at 10am, but I got there early, and it was no problem. Anne showed me my reserved space, told me about all the paperwork and what I needed to know, and I was able to use my lock from a previous time I had rented from Public Storage. If there would be a "Recommend this location" check box, then it would have 5 checks in it. The location is good too: next to working in the area, there are numerous useful stores close by, as well as the Domain.
Of all the storage places I've ever used, this is by far the cleanest and most secure. Add to that, the property manager Anne is extremely helpful and considerate--and you couldn't beat the rate I got on a 5 x 10 unit in Austin. Highly recommended!
Anne and Jake were very helpful and made the whole rental process a very pleasant experience.
Anne, the property manager, is incredibly friendly and knowledgable. She kindly showed me around the facility and took the time to go over the best rates for my needs.
Really nice office staff, very clean facilities and easy convenient access. Thanks Anne for being awesome!
Great facility. Clean and kept in good shape. Anne is the property manager and she rocks! Very knowledgeable, friendly and professional.
Very helpful and efficient move in!
I've been using this storage facility for 3.5 years, never had any issues. Ann is on top of it! Its always very clean and carts are always available by the doors.
Anne was so great! In and out in half an hour!
Ann, the on site Manager, was extremely helpful, courteous, and professional. She made my experience easy. Her advice was valuable in getting my movers in and out in a timely manner, saving me $$. Also, she was helpful in determining how many boxes to buy. This is a very well run operation.
Excellent check-in. Anne was great love how easy it was.
Anne was an absolute Angel. I'm disabled and use a walker. When I arrived she opened the gate and met me outside and hopped in my car to show me the location of the unit. We went back to the office and noticed I had parked before the ramp so Anne literally helped me down the steps. She has helped me so much during this moving process! Anne you should have gold stars from infinity and beyond. Thank YOU for your great customer service. Top quality with caring spirit.
Anne was extremely helpful. She got everything handled quickly and efficiently, and took time to explain all the details to me.
Anne helped me out with charm and grace when I realized I had set up a reservation at a different location by accident even though she was the only person there and had someone else to assist. We quickly transferred all my information and set up my unit. Highly recommend.
Rented storage unit. Good pricing. Anne was great!
The problem is not the location. Everything is fine initially, but overtime Public Storage has raised my rent by 70%. This is what I find unjustified and not fair. So I called Public Storage about this to see if they can do anything. It is at this point that they refered me to talk to the property manger. So I called the property manager and she told me she can't do anything and the decision making is made by corporate who refered me to her. So I call corporate again who then tells me nothing can't me done and ITS JUST BUSINESS! I can understand its just business, but sueezing money out of people just because you have the muscle to do so is unecessary. In the times we are living in I am not sure why the rent has to be increased by 60% where as for a new commer the rate is 60% lower. The only solution Public Storage has is that i leave or pay what they want me to pay. By leaving and comming back in 14days is the only way I can get the ~150$ price for the same 10' by 15' unit. The problem is that all the Storage Units are playing this dirty game! I hope I can somehow change the way these businesses are doing business. So I give Public Storage 0 Stars for their inhumane practice and way of dealing with situations like mine and 5 Stars for the fact that this location is safe is clean. If I their was a fair price over a prolonged period of time I would not have an issue!
Easy to get to and in great shape. Anne, the manager, was super friendly and very helpful. I would definitely recommend this place to anyone in need of storage space.
I was helped quickly by Anne to get my unit. Her explanations were clear and precise and she answered all questions I had at the time. The security here is high which is good for everyone and I have an added peace of mind knowing my items are secured. I don't think I've had such friendly service from a storage place and I've had quite a few moving around with the military. Also their rates and specials are competitive against other places.
We put our house up for sale and needed a storage place,called to make sure there was a unit available and talked to Anne. She went over the promo for me and told me to head in and check it out if i wanted. I did,Anne was a big help needed some boxes,got em. Anne was super nice,helped me get it all done. Nice facility and super nice staff.
Anne was so incredibly helpful. I have never felt more welcomed in any business establishment in my life. I will always come back to this storage, even if I live out of the way because of Anne. FANTASTIC!!!!
Renting here since November the facility is close to home ...clean an extremely nice staff....especially Anne she's AWESOME
Super fast and friendly service in a convenient location, Anne was super helpful highly recommended.
Anne was very helpful with getting everything set up and i was very happy with the service....
Excellent customer service from Tracie helping us get set up and she even helped us get a discount! What a girl! I also highly recommend chatting with Ojo his banter was truelly selling point. Will be coming back to see Ojo
Courteous,very helpful,knowledgeable,Anne represented the spirit of the company and made me feel right at home...Anne gets 10 stares from me.. Gunny
Anne was the best....she had answers for all my questions and explained everything in understandable detail. Site was clean and neat. She went with we to my storage site and made sure all was well. Anne was the best!!
Affordable prices, secure location, and very accessible. Plus, Anne (the site manager) was extremely helpful. She made sure the rental process was as simple as it could ever be!
Had a great time with Anne. Renting a storage unit that was just the right size for me
Anne was so helpful and thorough explaining all the details of the lease. She worked hard to be flexible and accommodating, going the extra mile to provide superior service! The storage unit itself was clean and the property is well-kept.
I would totally give 5 stars if I didn't have to buy their over priced circle lock for my unit.
I wanted to give this place one star but I couldn't because the manager and service are really very good. However, I believe practice of raising the rent near 20% after only renting for a few months is ridiculous. There is nothing that could merit such an increase on a single unit. I took my business down the road where they have the same nice property manager and same size storage unit with key pad gate and cameras.
Quick, clean and great service
Resourceful and professional! Thanks Anne for being the BEST at what you do!
Fast, friendly, Anne got me set up in a matter of minutes and i was on my way.
Anne was great! Extremely friendly, very helpful with showing me how to preserve my furniture in one of the non-cc units. Great prices and clean/safe property. Kudos to Anne and the rest of the company!
This was my first time renting with Anne, amazing customer service. She greated us with a friendly smile. If you need a place to rent i strongly recommend you go see Anne. I will definitely rent there again in the future if i need unit.
Amy was very helpful with assisting me today with my payment!
Anne was a great help with letting me know the best deals for the boxes I was trying to get. She has great customer service and was outstanding overall.
Anne was very helpful in getting a storage, she is very friendly and courteous.
Anne was wonderful, very helpful and pleasant to work with.
Ann was very helpful and really help with what I needed for my move! :-)
there where very helpful and lovely person's
Excellent job, Anne! Thanks for your service and responsiveness! - Belinda
I'm glad we chose this location for storage. The manager, Anne, worked to ensure that we had the necessary details covered. Good online pricing.
I definitely recommend this location for storage. Anne is very customer service oriented which made what could have been an otherwise headache move- a breeze.
Rented a space with Anne a few months ago and had a great experience. The staff are great! I've been helped by Sherea who was very friendly and today Al stayed late to help me out. I highly recommend this location.
I went into public storage and recieved the best help ever so helpful and friendlyiest person ( the manager anne) also it was always so clean loved it!
great storage i been here for two year now and Anne is such a great help on any of my questions
Today I went into your store for prices. I was assisted by your employee, Sherea she was very nice and helpful. She answered all my question showed me different size units that were available. I look forward to returning to your store soon.
I have had a wonderful experience each time I've needed to be in the office. Anne has been wonderful every single time.
Great service, and a nice location. Everything is kept clean and Sherea was very friendly and fast at getting us checked into our unit.
No problems. Everything went as expected.
Anne was fantastic. She was cheerful, energetic, and eager to get us started.
Not expecting to have to put things in storage again I was not in the best mood. Anna helped me select the proper size space and was extremely helpful and friendly (even though she hadn't been able to finish her coffee yet) She really helped me take a situation that normally isn't much fun and make it a very pleasant experience.
I visited their website late at night and filled out a reservation. The website is very intuitive and easy to use. The property manager responded immediately the next morning and confirmed my reservation. Anne, the manager, was very courteous and informative. Anne made whole process was very easy and comforting.
Great folks to work with. Anne & Polet are always nice and very helpful. Property stays clean, easy in and out.
One of the cleanest properties! Anne has always been extremely attentive and courteous.
Anne was awesome
Ann is the nicest, most helpful person I have ever had the pleasure talking with when renting storage unit space. I have been around the country to many public storage spots, and this is the best!
I was pleasantly surprised at the efficient and cleanliness of the place. I didn't have any problems gaining access to my unit, and the management made the move for me easier. Management gave me piece of mind, as I have had other storage units, and they were in not so nice area's, or was broken into. I have rented in several locations, this is by far the nicest, and the staff made it even better.. I would definitely recommend Public Storage, no harassment if you are late, and not threats. they rock!
I cannot say enough good things about my experience with this Public Storage! First off, Anne was just fantastic! From the day I stopped by to see what they had to offer, she got me the best deal possible (I only had the unit for 21days) for the space I needed. I was in and out of there in less than 30mins, including walking to my actual unit, signing the contract, and payment. I loved this location because it was close to my apt, so my move in and move out was easy and it is not very big (some of the other storage places I checked out were labyrinths!) and is a one way in/out situation. I also really liked that the location was extremely secure! I actually forgot to lock my unit one time and the next day when I came back, nothing had happened. You also get your own personal entry code for the gate, which you enter when you go in and also when you leave. Though it isn’t a 24-hr access facility, it is accessible until 9pm. I would highly recommend renting here as it was extremely easy and affordable and Anne gave just exceptional customer service from renting to vacating!
Anne was very helpful had everything ready for me , property was clean very professional definitely feel safe with my assets here thank you Anne
I got the information I wanted quickly and accurately. I got the rental unit I wanted quickly and with very friendly service. Everything was completed fast and friendly. I am very pleased.
We always use this location for our storage needs. Anne has always been friendly and goes out of her way to make sure we are happy. Friendly and helpful. I can't speak enough about this location.
Easy, quick, clean, and friendly. We always use this location for storage. Ask for Anne!
Great service from beginning to start. As a military service member I am quite familiar with storage unit protocol-positive and negative. Anne (property manager) was courteous, helpful and reinforced why I will continue to be a Public Storage customer!
This is my first time ever using a storage unit and so far it has been great. Great service, good location, and good property. It was just what I needed. I was helped out by Anne and she was awesome!
I was happy with the facilities (climate controlled, easy access), very friendly staff (I dealt with Anne mostly, and Michael on one occasion) and the price for a climate-controlled unit was reasonable at Public Storage (at least initially…read on). I had initially done one of those "cheap-move" in deals where they stated clearly the price would go up after six months, and I thought to myself "no problem, I'm only using this storage temporarily, so I'm sure I'll be out of here in six months anyway". That was 28 months ago. After the rent hike at the six-month mark (from I believe it was $45/month, to $55/month), there was a subsequent rent hike 12 months later (i.e. at the 18 month mark), which I didn't know was coming until my auto-pay amount was charged an extra $7/month (from $55 to $62/month). It very well could have been my own fault for not reading the fine print, but it made me assume they would be raising rent automatically every 12 months (which was in fact the case, there was going to be another one planned at the 30-month mark), so that served as an emotional trigger for me to overcome the inertia of "just letting it sit there" and to proactively "de-accumulate" and give away some of the stuff I was storing that I wasn't actively using anyway (you're welcome, Goodwill), figuring a year's worth of storage cost would enable me to replace a lot of the stuff I was storing. I can't say I blame them for raising the rent consistently, because when I talked to the staff (whom I mentioned was friendly), it appears their units have a 98% occupancy rate; they ain't hurting for business, so if they lose me as a customer they will find a replacement pretty quickly, and if the law of supply and demand economics holds true for Public Storage they have every right to raise the rent as the market dictates. In short, I'd be happy to use Public Storage again because I had a pleasant experience in terms of the facilities (easy access, nice climate control) and the staff, although I might do some comparison shopping with other storage places first just to make sure I'm getting the best deal; and honestly, as I'm trying to de-accumulate as a lifestyle choice, I'm going to try to avoid paying for storage ever again for stuff I'm not actively using (depending on the value of the item and the length I would need to store it if the situation ever arises, it might make more financial sense to simply give stuff away and buy a replacement when I came back).
Very nice, very clear, and great experience. Highly recommended!
Great service, great deal. I highly recommend going here for storage units.