Public Storage Self-Storage Units at 9205 Research Blvd, Austin, TX
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
4'x12'Online only price$ 38/moSmall 4'x12'
$ 38/mo $51Best Price Label
5'x7'Online only price$ 45/moSmall 5'x7'
$ 45/mo $60Best Price Label
- Inside unit
- 1st Floor
6'x10'Online only price$ 51/moSmall 6'x10'
$ 51/mo $68Best Price Label
- Inside unit
- 1st Floor
6'x12'Online only price$ 61/moMedium 6'x12'
$ 61/mo $81Best Price Label
6'x12'Online only price$ 66/moMedium 6'x12'
$ 66/mo $87Best Price Label
- Inside unit
- 1st Floor
6'x10'Online only price$ 70/moSmall 6'x10'
$ 70/mo $93Best Price Label
- Outside unit
- Drive-up access
6'x12'Online only price$ 82/moMedium 6'x12'
$ 82/mo $109Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 85/moMedium 10'x10'
$ 85/mo $114Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x12'Online only price$ 85/moMedium 10'x12'
$ 85/mo $113Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 102/moMedium 10'x10'
$ 102/mo $136Best Price Label
- Outside unit
- Drive-up access
10'x12'Online only price$ 110/moMedium 10'x12'
$ 110/mo $146Best Price Label
- Outside unit
- Drive-up access
12'x12'Online only price$ 113/moLarge 12'x12'
$ 113/mo $150Best Price Label
- Inside unit
- 1st Floor
12'x12'Online only price$ 136/moLarge 12'x12'
$ 136/mo $181Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 176/moParking 10'x30'
$ 176/mo $235Best Price Label
- Uncovered parking
12'x30'Online only price$ 292/moLarge 12'x30'
$ 292/mo $389Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Austin
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
North Burnet Storage Units Near MoPac and Highway 183
Public Storage in North Burnet is a convenient self storage facility for folks looking for some extra space on the north side of Travis County.
Directly east of where Highway 183 crosses MoPac Boulevard (Loop 1) and a short drive for customers coming off of Highway 360, it's a perfect storage spot for folks in the neighboring areas of Gateway, North Shoal Creek and North Austin.
With apartments and condos popular in the area, a 5x10 storage unit is a sensible spot to store seasonal clothing, holiday decorations, athletic equipment and a few boxes of books or electronics.
Local businesses near The Shops at Arbor Walk can open things up around the office with the help of a 10x10 storage unit to keep extra supplies, inventory or office furniture nearby.
A family prepping for a home renovation near Cook Elementary School can keep everything, including furniture and appliances, stored in one place thanks to the space provided by a 10x30 storage unit.
Indoor storage units and outdoor storage units come in a wide range of sizes, providing customers with multiple options of cheap storage units. This location also features rental parking spaces for vehicle storage, boat storage and RV storage on site.
The property manager lives at the facility and customers receive a passcode to access the storage area.
A community on the rise, attracting families and professionals who want to get out of the congestion from downtown Austin but not sacrifice major amenities, North Burnet is a wonderful area – and it's an area Public Storage is proud to be a part of.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 566)
Tommie was so helpful! He was prompt to respond to all questions and even gave me a call before and after move in to make sure I was all set. I also felt that my belongs were safe as he is very attentive to the area and even called me when I forgot to lock up my storage unit.
Great service!! Tommie is the best, he's been taking care of us 17 years!!
Super easy process to follow for getting a unit and closing it out
I have had a storage unit there for about five months. Tommie was super friendly and helpful the day we got it, And every other time I have seen him! I was there today and I desperately needed to change out the dehumidifying packet in my unit… Tommie kindly followed me to my unit and took out the old one , which was filled with gunky chemicals… It would’ve been horrible if I had to take that in my car home. I really appreciate his thoughtfulness. It is also a great location, for me anyway! 😄👍
Tommie was super helpful. I was having a hard time figuring out how to pay my bill over the phone and he was very patient and helpful with me. I really appreciate his customer service. He made me feel very taken care of and like he really cared about me as a person. That’s hard to find these days!
Kept my stuff in this public storage for a while and have not had anything except positive experiences from the staff working here, Tommie in particular is very kind and helpful
I moved into a 6 x 10 unit on 08/29 at 9205 Research Blvd, Austin Texas. I was greeted at the door by whom I believe was the property manager for this Public Storage location. His name was Tommie, and he was extremely helpful and professional in getting me set up with the unit the same day, which was critical considering my situation. I would recommend stopping by and asking for Tommie should you need a rental unit!
Tommie was great! Super friendly and helpful.
Only used it for a few months for summer storage but It was great. Not too expensive and the workers, like Tommie, were very helpful. Would definitely rent here again
Arlene is the nicest person ever!!! She made our experience at Public Storage phenomenal. We had such a hard day because we moved to our 3rd floor apartment and she made our day so much brighter. She deserves a raise! On top of being so genuinely kind, she went above and beyond to make sure we were taken care of. Despite it being past business hours, she still took care of us and made sure we were good to go before we left. I would 100% recommend coming to this location just because of her. You will NOT be disappointed.
Arlene was great helping me move out, she gave me all the info and the process was smooth
Can someone call me back you left a message yesterday
I had a really great experience at this Public Storage! Arlene was especially helpful, kind, and professional in helping me get moved in! Everything was smooth for the most part, except I had a second-story storage unit and there is no elevator here, just to warn you
Arlene was super helpful in expediting my checkout process, giving me a great rundown of everything I need to know. She was super friendly and was able to answer all the questions I had.
Great Customer service, helpful and friendly. Safe location and great pricing! Spoke to Tommy on the phone and he answered all my questions!
Tommie is phenomenal and professional! Quickly helped me get my unit and set up the app.
Tommie was very helpful with my request to get a last minute storage.
Tommie was very helpful with getting things setup .
Thomas has been great since I first got my storage here. Very professional. Calls to make sure up to date with everything. Has made the storage process a lot easier. With a very convenient location.
Leticia was wonderful! She explained and showed me a lot of information about the space and how to set up the app
Thanks for great service Tommie!
Tommie who works here is amazing. Above and beyond customer service with answering calls, returning calls and was friendly, kind and professional. As for the rental experience I will provide an update after a couple of months.
Tommie was so awesome and helped us get in and out quickly. Also, his office was clean and welcoming.
Tommie was Boomin! Happy he is still making great things happen at this site over the years!!
Tommie checked me in and out. He was very helpful. Give this man a raise.
Tommie provided the best customer service possible. I would recommend Public Storage to all based on my experience.
Tommie was great! Had a wonderful experience.
Tommie provided excellent service. Strongly recommend !
What can I say other than Tommy is the best! He got me moved in and set up in record time and that's just what I wanted when I'm having to deal with moving furniture. I would recommend this place to everyone!
Great customer service, in particular, tommie has always been great at answering or helping with anything storage related issues or questions. Highly recommend!
Tommy was great and nice
Tommie is always so nice and helpful! Anytime I need help with something storage related he answers the call! Thank you to all the public storage staff for always being so helpful.
Tommie is very nice and helpful!
Buena locación, muy buena atención de Leticia nos mostró las unidades con mucha paciencia muy amable
Thank you for the professionalism
Got help from Tommie multiple times.
It was horrible never again would I rent from public storage my experience was horrible
Tommie, thank you for your amazing help! Your patience was appreciated!
Tommie was great and easy to work with. I walked in and secured a 10x30 unit in 20 minutes and was out the door. The facility was spotless!
Tommie took care of me when I checked in, was very helpful and answered my questions and assisted me in finding my space
Tommy was great, easy process
Tommie is excellent, always amazing service at this location. It’s the only storage I use in ATX
Tommie was a great help with excellent service. Units are nice and access is great. Highly recommend
Tommie was very helpful. An employee left the company and got us going.
Tommie was very helpful and respectful in the procees
Tommie helped me with all questions and gives me the best costumer service ever! Impressed with this location!
Tommie was very helpful and professional. Looking forward to renting with him.
Great storage option, and Tommy the manager was great! Very nice, personable guy who showed me around and made the overall experience of renting a unit enjoyable and easy.
This place is a little weird To get to lol But the staff is incredibly friendly and Helpful. I see them making rounds often, too, which leds me to believe that they at least kinda care about my things!(:
3 star for price, cheapest I've ever seen but no help with carts or 2 wheel dolly's and no one to help with the bulk heavy stuff.
Tommie was awesome, I've stored a lot of stuff over my many years. This gentleman went way above and beyond to make sure everything was perfect. And I mean PERFECT!!!!
Tommie made my experience so much easier! He had excellent customer service and made signing up a breeze. I definitely enjoyed my time there and would recommend to other people as well!
Tommie is an amazing worker and made the process super easy! Will definitely recommend!
Great service by Tommie, smooth sailing at the property. I am very satisfied with the customer service provided, must mention the cleanliness of the storage. Highly reommended if you are in the area of Austin.
Tamala was very kind and helpful! I greatly appreciate the help getting set up!
Tamala was wonderful and super helpful!
Tommie is amazing person , helped me with getting the right storage space for me and was super helpful with giving me a tour and answered all my questions!
Easy to get in and out of and Tommy is great.
Tommie was very friendly and made everything smooth and easy.
Leticia was awesome
Tommie the manager is AWESOME! Super prompt to answer questions and call back and very friendly. We used this public storage location for more than a year when we were between homes. Checking in and out was a breeze, and we had no hassles. The movers were able to navigate in and out as well. I would recommend this location anytime.
Convenient, easy to access, and a good value.
Solid experience. Tommie was great help.
Tommie is great. He helped me out a lot, answered all my questions and was very nice. The facilities are also very good and I highly recommend this storage.
Extremely wonderful experience with Tommie. He made the move out seamless and was very helpful upon move out. Highly recommend this place!
We were helped for a transfer from Tommie, he was very informative, very professional and made sure we understood every detail of our invoice for the storage unit. We are very happy with this place.
Tommie is fabulous very thorough, kind, and you can tell immediately he loves what he does
I have been using this Public Storage location for years and have never had any issues. Tommie in the office is very friendly and helpful and I would recommend this location.
Tommie is the absolute best! Always great customer service :)
Location. Price. Staff. Hours of operation. All good. S/o to my guy Tommie for always keeping the property spotless. Even puts up with my karaoke while I'm moving things around in my unit 😅. 5 stars
Great service! Been storing things here for a year. Have had no problems. Tommie is a great individual always greets me when he sees me😊
Great place to keep your stuff Tommie is Super friendly & are is Always clean. Only place i trust with my stuff
Tommy was extremely professional, courteous and knowledgeable about getting me the correct unit fitting my already tight budget. I highly recommend these guys and had I not needed to see the unit before I rented. They have a complete contact free way of doing it all online. Thank you Tommy God. Bless
Tommy Good costumers service.
Facility is always clean and quiet. Great storage option!
Awesome manager and service! I don't do a whole lot of reviews but when someone goes over and above I think we should recognize that! Tommie Jackson made our stressful time having to relocate a seamless one. He is not only good at his job but phenomenal human! Thank you so much for your help and recommendations! Give this man a raise!!!
I really appreciate Mr Tommie for everything he got me last second and he help me out thank you
Clean facility and wonder customer service. The associate Tommie was really helpful!
can I park my work truck here? and if so, how much?
The storage is not updated and the ceiling is not completed they have no acc there is marking on the walls and holes it's not suitable
Great Experience. Tommie was very knowledgeable and helpful. He showed me around, explained all specifics and different sizes of the storage units since i was not sure which one to get. Help me get a units in a different public storage due to availability. However the overall experience is top notch. Thank you.
Smooth booking and transfer process thanks to Tommie's friendly help on the phone and in the office. Great value!
Tommie here at Public Storage for the years I've used storage here!!! He's always very kind and takes care of me!!!
Tommie was very kind and helpful :)
Thanks Tommie for the continued wonderful service!
Tommie was very helpful and polite to me on the phone when I had questions.
My first time renting a storage unit and Tommie made it an easy and stress free process. The day I was moving my stuff OUT of my unit Tommie was going by the units sweeping the hallways. He was friendly and reminded me that when I'm done to take my lock. I had no idea the lock purchased with the unit was mine. I also love that Public storage unit has an appt hat allows you to open the gate with a click on a button on your app. No more needing to get out of your car and typing in that long number! I'll be back!
Mr. Tommie is the representative of this place without a doubt! He is personable and one of the easiest people to work with ever.
Great place Tommie is awesome
Tommie was very professional, welcoming and knowledgeable. Thank you
Tommie was very kind and made sure my move in went smoothly
Tommie is a standout guy helping us with our questions and concerns
Great place to store things for moves.
Fantastic space to store items. Really appreciate the service here.
Price has quadrupled in less than a year from the original non-promotional pricing. Def look elsewhere. Often trash in the hallways blocking access to your unit too.
I came in today and Tommie helped me get set up with my rental. He was super kind and explained all the policies to me about insurance and he helped me set up the app!
Was not impressed. I'm sorry. But the lack of knowledge coming from the office and the fact that they rented a storage room on the second floor to someone in a wheelchair just really says it all. And when I asked whether or not they had an elevator the guy I actually did not know the answer to that question. So we had to change everything to a bottom floor unit that was half the size 4 $30 more a month. Not really impressed
horrible training of employee led to me being charged a whole month after moving out. If I would have known I'd be charged for that month I wouldn't have moved out. Appreciate the predator like phone calls. i moved out the 1st of Apr, when rent is due for that month but still got charged. then they call me saying they need me to go back with keys I don't have to unlock the storage unit. What a JOKE! No other storage unit company has raw dogged me like Public Storage!
Weird set up. Staff is nice for the most part
Kim helped me find the perfect unit I was needing! Very informative letting me know exactly what I’ll need. Including gate and hours. Payment plans and fees and insurance! I recommend coming in and rent here
Tommie was great! Very friendly and helpful, and with this being my first time renting I definitely needed the hand holding. Thanks again, Tommie!
Tommie is The Man! He was so helpful and nice. He stood up to greet us, introduced himself and asked us both our names. Pleasant experience through a quick exchange.
Tommie makes every part of renting here so great! It's CLEAN and safe!!
Tommy was freaking awesome!!! 🤘🏼🤘🏼🤘🏼 Smooth and professional.
Laureen did a fantastic job!
Awesome service and helpful in answering any questions I had.
Good service, property manager take cares of us!
Tommy is the best any issue that arise he’s there to help with a friendly smile and honestly cares about his clients best experience ever would recommend 100%
I have the best respect for tommie Jackson. Absaluty the best guy. He has gone over and above for me over all these years being here in public storage. He has made me feel like family the hole time . made me feel safe to leave my thing's under his command . wood still be here if not for me moving '. In closing "Thank you very much" Mr.Jackson
I was on my last resort trying to find a unit I could store my stuff. I was looking for something big enough but not too expensive. Tommie was fast and friendly. He took me to look at a unit and explained the price in person and online. He even let me vent about my need for immediate storage. I was in and out in less than 20 minutes Couldn’t have had a better experience.. thanks again to Tommie and public storage I can stop stressing and move forward on my next journey finding a place. Would definitely recommend ⭐️⭐️⭐️⭐️⭐️
Amazing storage. Decent prices. Was able to use while in a pinch
Kim was very helpful!
Tommie was a lifesaver when I couldnt get my storage unit door to latch. I have no strength and was there by myself unloading boxes for a move while my husband worked. He was there in a flash and got it to work quickly. Great service and afordable storage!
The service was good
Me atendió muy bien tommie
Tommie was the best!
Very friendly and helpful
Muchas gracias Zaida por tu ayuda, una excelente experiencia, eres la mejor, muy buena atención al cliente, sigue trabajando así, felicidades
Management was very nice and kind, Tommie made the process super smooth and simple. Wish they had elevators.
Nothing but good experiences here, manager Tommie is always very polite and helpful whenever we've stopped by the front office. Really easy to rent a new unit and also to cancel when we no longer needed the extra space. Would definitely use Public Storage again in the future!
Neat and clean storage rooms
Thanks nicole for helping me with the renal at ur store and finding me a good price.
Zaida was good Service thank you.
Helped me get a good deal on my storage!!
Tommie was very helpful and professional.
Tommie is the best. I have stored here for years and it has been great since Tommie took over. I always enjoy talking to him and seeing him wave every time. Thanks Tommie.
Highly recommended. Tommie is great!
This storage facility is great, it is easy to navigate and is a comfortable place that has always felt secure leaving my stuff there. The staff is excellent. Zaida was able to give me very important information regarding my payments and units. Tommie has also been very helpful the entirety of my time using them! Thanks a lot guys!!
Wonderful experience with Zaida. She’s so helpful. It was an easy process. I appreciate her help!
Tommie showed a great deal of professionalism and was able to answer any questions I had. My unit was ready for my to move my stuff in just as Tommie stated and I am satisfied with my experience. I would recommend this Public Storage location.
Tommie is geat help and always a pleasure to work with. The property is well kept and always in order with easy access. Highly recommend
Tommie was very helpful and informative; was there everytime I needed help
They take care of you. Have great customer service. Tommie is a really great Manager and gets everything done. I really appreciate Tommie.
Good facility in a central location in North Austin. Tommie who works in the office there is always around to answer any questions and to make sure the facility is secure. I felt very safe leaving my belongings there for the time that I did.
Tommie was very helpful and was able to show me until so I could decide which was best. Awesome experience
Tommie is very professional and nice. He is reliable and considerate of his customers needs. I would recommend his location to my friends and family.
Great sevice from Tommie all the time I need something from my warehouse. We are very happy to work at this location!! Definitely Highly recommended!!
Olga is great! Customer was excellent! Glad someone was here to help me with my account!
Thank Olga for great customer service!! Great property!!
Olga was great! She upgraded me and helped me through each step of the process. 10/10 would recommend!
Nice facility, excellent customer service from Tommy. Helpful on the phone and when I arrived the first time today he was so helpful with the code and directing me to the location of my storage unit. Thank you, Tommy!
Olga gives the best customer service ever!
Olga was great!!!!!
Thank you, Olga!! Great customer service!!
Hands down the best customer service and security when it comes to protecting and storing your valuables. They recently turned me on to the downloadable app that I can use to open the gate by just pushing the button and not have to get out and enter my code in each time I come and go. Tommie and staff run a tight ship and I appreciate all the help they've given me.
Love the team and Tommy really helped out big time! Great deals and location! Highly recommend!!
Thank Olga, great customer service!!
Natalie was a lot of help helping me set up my account, she made it really easy for me. The spaces are also clean
Last week I had to find a storage unit on short notice when my daughter discovered her apartment was damaged during the recent deep freeze. I had the amazing good luck to call this place and speak with Tommie. Not only was he friendly and kind, he helped me (through several phone calls) find exactly the right size storage unit at a great price and get it rented for immediate use. It was an all-around 5+ star experience! I highly recommend this Public Storage. Thank you Tommie! EP
Being a first time public storage renter I was truly spoiled with this place! Tommie does such an amazing job at being sure you're taken care of. He provides all the information you need to successfully rent from them. His customer service is exceptional! The storage facility is very clean and easy to navigate. 100% Recommend!
This is a terrific storage facility. It's very clean, well-maintained and the options for units are great. Inside units are in hallways with lights that turn on when you enter. I've never had them turn off on me unexpectedly. The units have high ceilings so you can maximize your storage space. You use their secure locks, so there is very little chance of anyone breaking into your unit. The roads between buildings easily accommodate two vehicles side by side with adequate space for moving. The inside unit hallways are wide enough to allow you to move your loaded dolly around a different direction without hitting a wall. The facility provides you with a unique 7-digit entry code which you use to enter and exit. This keeps non customers out. They also open the facility early and close late. I had a situation where I lost my credit card and hadn't realized that I was using it to pay my unit fee. They didn't let my unit go past due and charge me late fees. They called me and let me know the charge was declined. Now that's customer service! This office takes care of their own customers--not some faceless call center based out of state.
Pros: super nice employee Cons: Horrible location. Very inconvenient to get into and out of.
Tommy at the public storage every time I come in there he takes care of me real good guy recommend anybody that come over there and ask for him
Tommie is great and super helpful!
Tommie is the best! Always so friendly and helpful! Had to get a storage room after my motorcycle was stolen out of the parking garage in the Domain. Has been a great experience!
Quick and easy service for storage. Tommie was very professional and friendly
I've used other storage sites and none compare to the service we receive at public Storage. Thanks for the great service and the effort.
Mr. Tommie is one of those people who truly and genuinely exhibit how Austin is such a welcoming location. His service was not only top-notch; but it was personal (full of care). He answered all my questions, and also well-articulated all my options. Thanks Tommie. Public Storage is lucky to have you running this specific property.
5 star for here !! Tommie doing routine checks on secure all units and has all answers for storage needs. Leaving my tools and other valuables. I can drive away with out worring about my belongings .. Place clean.. And great street ,fwy access ..location..
Tommie is very nice and extremely helpful
Easy to start and end account. Easy access and friendly service. We'll kept facility and temperature management kept my belongs safe. Would recommend. Tommie in the front office was very helpful. 👍
Great service!!! Tommy was a huge help, got me my unit quickly and easily!
Tommie was great. He was very courteous and helpful.
Hidden Gem. For one, there is some space left. Tommy will get you squared away. He helped me with a current space, recommended another with a plan to consolidate, got us some boxes for a move and even helped us load our purchases. He was friendly, professional, and knowledgeable. Really a good overall visit and accomplished the mission at hand! Thank you Public Storage and Tommy!
Ok tommie w great customer service
Great service. The reservation and move in process was so easy and simple. Also they came quickly to answer any questions I had when moving in. I really appreciate the fact that Tommie checked beforehand to remind me of the moving day and process. I would definitely use this business again.
Tommie is great. I have had not problems at this Public Storage and Tommie has gone above in beyond calling me one time when I had forgot to lock my unit or holding on to my 4 wheeler when I left it on a stair. Great Place and great Management.
Would be a 5 star if it weren’t for the constant rate increase. Tommie was great and helped make the rental experience smooth. I love the drive up units, but they weren’t clear with the fact that they raise the rent every 6 months. They said “this is your rate,” and they may only raise when they need to adjust to the market price.” Today when I called, Tommie told me it gets raised about every 6 months. The first raise was over 30% and the next price increase was 25%. So within a year my rent went from $62 up to $103. So don’t think you’re getting a great deal bc they just want you in the door.
Tommie help easily and did paper work fast!! On lunch time went here to get a storage. I was in and out back to work on time.Showing me the units available and making sure enough space for all my items.. Thanks for great PR and the professionalism
Tommie made our first experience of renting a storage really easy and fast. He was nice and patient with our questions and decision making. I would recommend anyone looking for help to rent a storage come here and ask for Tommie.
While I only needed very temporary storage- it was great. Tommie was super helpful. Highly recommended
Tommie was super helpful and polite!
Thomas was very friendly. When I arrived there I wasnt certain what I needed He gave me a tour of several spaces to make certain I got what needed. He was patient and answered ALL questions. It was a great experience
I have been using the public storage location for a few years now and it is a great safe place to store my items for work. The manager Tommie is very personable and always extremely helpful.
Tommy was very friendly and efficient
The manager guy is cool
Tommie was the first person that help me with all my storage needs. He is polite, professional very courteous and knowledgeable of his job. Lane has also taken several of my payments and is always courteous and helpful.
Great Staff, love Tommie
Such a great experience thus far! I reserved online and writhing 5 minutes someone called to confirm and set up the walk through. I mentioned we would start moving on Saturday and could do it before but she recommended we do it during the week to avoid a wait. So glad she recommended that! Mr.Tommie was very quick and efficient at getting us checked in and showing us to our unit. He was happy to answer any and all questions we had and even provided recommendations on products we asked about. He was very patient and even took us outside to make sure our gate codes worked before we left. We will probably only be here a month but if I ever need a storage unit again, I’ll definitely consider this place again! -Update: 10 months later we finally moved out! We had a great customer service experience and the move-out process is super easy! We were a little disappointed about a few boxes and a shelf being covered in rat poop and pee, but not much damage other than warped boxes and a dirty wooden shelf. We were able to move out after business hours before the gate closed and they sent us the receipt once they went by the next day to see if we had removed our lock and belongings. Will definitely use them again if needed!
Tommie made moving out a breeze. Very helpful with the checkout process and was very kind and courteous the entire way through. Would definitely recommend this location.
Can I set up auto pay on sunday?
I need storage last minute, and Tommie was so helpful!! They immediately got me a unit and explained everything so well, no surprises. Update: Tommie made it super simple to move out of the unit and took care of everything! I would use this location again if I ever need storage in Austin in the future.
Great safe location with easy access. The staff is nice. Ask for Tommie! He is the best, very helpful and trustworthy.
I just rented a unit at this location, I’m very happy with the customer service! Tommie was the gentleman who helped me, his service was great! Very nice and professional.
Tommie is awesome! So polite and helpful with any questions we had! Showed us 2 different storage sizes and we found the perfect one, thank you for a smooth transaction.
Tommie, who is usually there when I arrive, is so kind and helpful. The other two employees I've interacted with were quite nice, too. I like the drive-up easy access of the units. Never a hassle!
I have used Public Storage to store my personal things and for my business for years. I have had the privilege to work with Tommie at the 183 & Burnet store in Austin for a couple years now. He is always very kind and professional. I would recommend that location to any one. He was able to get me relocated to a bigger storage unit last week to hold my personal furniture and my tools while I transition from an apartment to our new home. Tommie should be employee of the year and other employees should inspire to be like him. I can’t thank Tommie enough for helping me transition and always helping me with my payments. You are a gentleman and a scholar. The sky is the limit sir!
Tommie was super helpful!
Place is clean and friendly. Lane was amazing, he took care of our needs, answered our questions, and was just incredible overall.
Lane was very helpful. He helped me pick the right size unit. Thanks for your help Lane.
Great location, Lane was keeping the facilities clean during covid!
Tommie was great and check-out was extremely easy!!
Tommie was professional and friendly. Recommend.
I rented a storage unit here at the beginning of 2020 to store some music gear and home stuff. It was an indoor unit and insurance was required on top of the monthly rate. I came back to check on my stuff a few weeks later only to find my unit had standing water which I assume was from the rain due to be being the closest unit to the door. Needless to say my nice mattress was ruined, all my home boxes were saturated, my drum sticks were consumed by mold, headphones fried, and ROACHES and MAGGOTS in all of the boxes. Good thing I had insurance right?! Nah.. they need receipts for everything I had in there to prove ownership. Some of the items are years old, some gifted, bought cash etc.. so nothing ended up being covered under my mandatory policy which is through the same company as Public Storage. Cool stuff 👍🏼 Wouldn’t recommend this location to anyone.
I needed a storage unit for my elderly mom who has moved in with us and Tommie made the process easy and stress-free. From the moment we walked into the building he greeted us with a big smile, explained the process and answered our questions and concerns. His professionalism was exceptional and I wouldn't hesitate to recommend him to my family and friends.
Great customer service! Thank you Tommie
Tommie was a great help! Great service and made our experience quick and pleasant. Would highly recommend this place for storage needs!
I made my reservation online, then walked in and Tommy was very friendly and made the rest of the process extremely easy! The facility looks clean and we'll maintained and I feel pretty safe storing my stuff here. 🙂
Tommie was so helpful. Made my reservation online, but Tommie called right away to set up a time for me to come in and tour my unit and finalize my info. Units are clean and cared for, and I feel so comfortable leaving my stuff here!
Garret was awesome and really helpful. Great experience.
This was our first storage experience and it turned out positive - it was easy, flexible and quick. Customer service is excellent - both on the phone and in person. They have very good promotions in non-peak times. As with many things there are always extra costs that you only find out when you sign up - insurance and the requirement to purchase a lock for $20. But overall we are happy.
Checking out is a breeze..Tommie is very cool. Will do business more in the future!!!
Great secure dry storage in a convenient location near 183 and MoPac intersection. Affordability priced and friendly management. Thanks Tommie.
Sean was very professional. He covered all the details and thoroughly answered our questions during check in . Reserving the unit and move in very easy. Facility was clean. Thumbs up!
Not really a fan especially when they raise your rent out of nowhere with staff that are decent but no heads up on rent which is messed up
I recently, relocated to another city and had to empty my storage unit. As a result, I just wanted to say that the staff (Tommie) was absolutely awesome. He was so helpful and went out of his way to assist me. I just can not say enough great things about just how truly helpful he was. It is truly refreshing to see that customer service is alive and well here. Thank you.
Quick and easy, just like my mom!
Manager was pleasant and great to work with, made the process easy. I'll be a short term customer but still pleased!
Quick and easy rentals. Spaces are kept very clean. Dawn was very informative and easy going and made the process of renting a breeze. Thanks!
Deborah was lovely. Made the experience painless and pleasant.
I had trouble all day trying to find a storage unit big enough to store my things. Until I came to Public Storage, Tommie assured my items to fit perfectly in a unit they had available. Checking in my reservation was smooth, easy, and hassle free! Prices are fair, I highly recommend this location and understanding crew.
Ron, the manager helped us pick the best suited storage for us. Very helpful and very kind One of the best PS around austin. 10/10 would recommend!
Sean was very professional, well versed, and knowledgeable about the job
Great hospitality. Tommie at the front was EXTREMELY hospitable and explained the policies to us so we were well-informed and that didnt make us feel dumb, unlike other places.
I met Tommie earlier today. He was very friendly and helped me with all the details necessary.
I chose this location for their price and proximity to my apartment, and I'm glad I did. I had a bunch of stuff that didn't fit in my little one bedroom and this place was perfect. Tommie was a great help over the time I spent storing my things here, and he's an great asset to the company. The security is pretty good and it's in a location that although might seem a little odd at first, I think helps to prevent prying eyes and hands from making off with your stuff.
Very accommodating and courteous. Makes my day when I get to see Tommie.
Excellent service from mr. tommie! Clean place and very respectful
First time using a storage rental. Tommie was very informative on every question. He is the type of person that makes public storage the success it is. I left feeling completely confident in using this location.
A clean, secure facility with polite and professional staff.
My experience at Public Storage was fast and easy! Ron was super helpful and informative throughout the whole process. Really happy that I chose this storage facility!
Tommie and Sean were really helpful
Finally checked out after a few years- just want to say Tommie Jackson was always a welcome sight and helpful when needed. Will miss his friendly demeanor!
I've had nothing but Praise for this place!!! It is staffed by a kind and knowledgeable Gentleman named Tommie. He keeps the place spotless & secure. I truly appreciate his attention to detail. And gives Everyone the utmost respect. WELL DONE. Sir, I truly appreciate your kindness & assistance. Sincerely, J. Call
can I store my pickup truck there?
Tommie was an amazing amount of help!
Awesome customer service. Thank you,Tommie was a great assistance, I recommend this location
Excellent facility and service. Tommie was so helpful throughout the process for signing up and showing the facility.
This is my 3rd time to rent a storage space from this location. Tommie and Sean are very professional and helpful. The location is kept clean.
A great experience. I personally use this storage site for my job. The experience is made easy by the secure feeling of the site as well as Tommie's interaction. He does an amazing job helping with any needs we have.
Excellent service, clean facility, & transparent pricing. Thank you!
Tommie has made life easy for me at Public Storage. The unit I have is for work and so I’m often at the unit a few times a week. Tommie even after meeting me just once knows me by name and is always super friendly. This Public Storage is a great place to rent from with Tommie as the manager!
Tommie has been the most helpful ever throughout the several months using P.S.! He answers all questions you may have and is so professional and nice about it! Very appreciative!
This is not the location which my item are actually stored, but close to my work making it easier to stop in to make a payment or ask a question. Mr. Tommie helped me today, and he was wonderful. Very personable and informative! Has a great smile, too. I don't care who you are..it's always nice to see a smile. Thanks for the great experience, Tommie! Keep up the great work!
Tommie made the check in process very clear and accommodating (especially for a first time renter). He walked us through how to access the property and our unit, as well as showing us the storage unit to ensure it was clean, cleared and ready for our use.
I almost never post reviews, but Tommie (manager) is a super nice gentleman who really takes a good care of his customers. Highly recommended
Had a great experience with Tommie with my unit, smooth process moving in and out
Tommie makes the difference. Very friendly and helpful. Location is good, easy to get in and out of. Public storage and Tommie make the check in process fast and easy.
The place is just a storage. Does its job. No complaints. But the guy who runs the place, Tommie, is awesome. Very helpful and sweet man.
Tommie was extremely professional and courteous. He explained clearly what I needed to know and anticipated any additional questions I might have...and it was a great deal!!
The property manager Tommie was really friendly and professional. He helped me transfer to a nearby location which has climate control.
Tommie was extremely helpful! Great customer service
Very helpful and expedites the process
Y’all come see tommy he will take care of you!!
The stress of moving is one thing To finding a facility and the staff to which you feel comfortable to leave your personal belongings in for an unknown amount of time is a whole other level. Tommie is always professional, courteous, and helpful. He keeps the property safe and well maintained. Thank you Tommie.
Tommie was very helpful
Part of my job involves coming and going from this facility. Tommie is always keeping an eye out on the property, and giving a friendly wave. Best storage place in Austin.
Tommie was very helpful. Explained everything perfectly. He is awesome.
Watch out, they start jacking up their prices after a few months of renting.
Great place always clean. The guy works there is just so nice and awesome, he lives there too which is a nice additive. The only thing that is a problem is their hours at the gates clothes are way too early but because of the other things it makes it okay. But they need to change their hours for the gates closing.
Terrific gated storage facility! Tommie is super friendly and knowledgeable.
My boyfriend recently stored here and it was a great experience. Tommie was helpful with questions and helped us beyond our expectations.
Okay so I have a short term rental company and was looking for a place to store some items while we wait for a new unit to be ready! I had been looking everywhere but everyone I met at the other locations was not very helpful or just didn't care to explain the process to me. However, I was referred to this location by a friend who has a storage here. She said Tommy was great and I should check them out. OMGOSH - he was so helpful and made the entire process easy. I would 100% use this storage location again in the future. Thanks Tommy!
Man I don’t know the guys name that works there. I think it’s Tommy.. That guy is awesome. Customer service is on point. Thanks again !
Always be the first admit when I'm wrong and oh boy was I wrong, about this public storage; it turns out that, this is a great location to store your good and treasures this establishment is well lit, and well secured. this company, actually cares about is customers! Hats off to the service and the staff!
This is place to store your stuff! Tommie is the best and so very helpful. His crew is the same. The whole place is clean with easy accessibility to the property.
I have had a storage unit for years with this Public Storage location and Tommie has made my experience there great. He is always helpful and very friendly. He is the BEST!!!
Tommie was really helpful. Got us in &out in a jiffy, very satisfied!!
Tommie was a great help! He stayed open a little late to help me out! & I bought the good tape
I had a smooth and easy experience with Tommie showing me the unit and getting me all checked in. Zero hassles. Highly recommended.
I recently had a terrific experience on-site with the property manager, Tommie. After requesting a smaller storage unit than I've had for many years, Tommie efficiently took care of getting me transferred over to a new unit in a very short time. Not only did he make everything very clear and simple, he went beyond the call of duty to assist me. When he saw that I was moving boxes by myself, he graciously help me move some boxes closer to the stairs. Tommie does his job with integrity, kindness and with a servant's heart. I highly recommend this location because of the way Tommie manages the property and his customers.
Tommie made the entire process very smooth and explained everything related to my storage unit move-in/move-out. He was always available when I had questions. I’m glad I chose store #23709! -Jen
Tommie was exceptional at helping me find the right storage unit for my needs, as well as suggesting items to help with my move. Very positive experience and service that I would recommend to anyone looking for storage!
Tommie made checking in a breeze, nice facility, excellent service!
Great service and help!! Tommie knows his stuff. Made it easy.
Tommie was great help! Showed me the ropes and helped me get a great deal. Highly recommend.
Sean did a phenomenal job of getting me in and set up, quickly and efficiently. He showed me my specific unit, offered a larger one if needed (with no pressure to upsize), and walked me through all of my paperwork, very clearly explained, and again, without any sales pressure. I've rented a unit here before and this is why I came back. Excellent job, y'all!
Was quick, simple and easy. Price is good in my opinion for the size I needed. Tommie, the property manager was nice and this is also a great convenient location. Thank you.
Honoring their online guaranteed rate and charging me the correct amount for one. The district manager should learn how to answer his phone and emails when a customer calls re over charging. Also, not charging me a full month's rent when I return the unit on the first of the month. Also, not sending me to collections after 10 days for the last bill that the employee said he would follow up with me on after checking with the manager to see if he could get it waived based on 1. over charging and 2. return on dec 1. HORRIBLE EXPERIENCE.
Had a great experience renting a unit from Sean. He guided me through the process quickly and painlessly. Top service!
Tommie was very helpful with getting me started with my storage unit.
Our unit was to be auctioned unless paid. I paid it and found out that it had been gone through and valuable items stolen. No one else had a key but management. Theft and rats.
Tommie is a rockstar and will take care of you!
Tommie is the man!! Excellent customer service, cordial, professional. Location is clean and I got a great price. 10/10 would recommend.
Tommie was super friendly and helpful. I would definitely recommend this public storage. Thanks Tommie!
Tommie was a great help. Quick service. Prepared and ready to go! Would use again.
Great experience getting storage unit, Tommie was very helpful and explained everything to be nicely, we checked the unit and the environment felt nicely secure like it should be.
Tommie did a great job explaining the details
Tommie is the best, very helpful and friendly!
Kind caring and informative. Tommie was wonderful!!
So far so good
Tommie got me in and out as quickly as possible, which I appreciated. The whole sign up process was very easy.
Clean facility, excellent & friendly service from the manager, Tommie - highly recommend!
Tommy was very helpful. made it really easy to rent
This location was clean, affordable, and very convenient. The staff, including Tommie, were accommodating and friendly at every encounter. I always felt that my belongings were in a safe place.
I had a great experience here at this public storage, the manager Tommie showed me 3 different storage units to make sure I chose the right one for me, he was very nice and funny and made me feel like all my belongings will be held very safe. I am so happy with the storage unit he encouraged me to get, this is also my first storage unit i have ever brought seeing I am a college student in her 20's so i did a lot of research before buying any unit and thanks to the manager Tommie I will always choose Public Storage to hold my belongings!! Thanks Tommie hope all your hard work pays off!
Customer service was great
Extremely good service from Tommie, very patient and understandable explanation. Show me the whole process professionally.
Nightmare!!! You can never catch anyone at the office even though they claim to be open from 9 to 5 every weekday plus hours on the weekend. Good luck ever finding ANYONE there. They don't return phone calls. I left about 25 voicemail messages with NO returned calls. I finally got some low level employee who answered one day who could not help me but did promise to have the manager, April, call me right away. She called me 4 days later. They lie. We moved 2200 miles from Austin and came by their office to return keys several times to find no one there so we put the keys through the drop hole in the office door. I left a voicemail and note letting them know who dropped the keys and when. They lied and said they never got them. So they are charging me rent on an empty unit because I am 2200 miles away and can't go over there time and again to try and catch someone there and unlock the lock. Makes no sense. Save yourself a nightmare and go somewhere else. This place sucks.
Friendly personnel that changed my storage unit when I asked to see another option. The sign up was made easy and quick. I appreciated the phone call when I needed to update my auto pay details. Good location, too!
Tommie was very helpful. A very easy prcess of getting started. Thanks!
Clean facility and polite staff. Tommie mad this a very easy experience. Thanks to Tommie and Sean for your efforts.
Awesome customer service, Tommie made the rental process a breeze!
Great place and awesome people!! Tommie helped me find the perfect unit For the best price. If you need a storage unit this is the place!!
Clean and well kept. The manager,Tommie, was very organized and helpful.
Tommie was super helpful and nice. Would definitely rent a unit here again if need be or recommend it to anyone!
Tommie made it super easy for us! Great customer service Tommie!
Great facility! Mr. Tommie is a breath of fresh air! He is very accommodating, amiable, and professional. He made the process super easy and convenient. Would definitely recommend this location to anyone!
Tommie was always helpful and the facility is well kept.
This place is good, the office staff are helpful, good prices
Tommie was the sweetest!!! Very helpful and knowledgeable. Easy and convient location. Wonderful customer service and prices!!!
What is the smallest size of storage ans rent
Tommie is the greatest. Always helpful and efficient.
Thank you Tommie for your help and excellent costumer service. It was my first time with this storage, and it´s been incredible. I highly recommend it for its location and prices. Para aquellos españoles dentro del programa de profesores visitantes en Austin (o alrededores), este lugar es perfecto para guardar todo lo que necesites. En mi caso, terminé mis tres años de trabajo en Austin y guardé todos mis muebles para que un nuevo compañero pasase a recogerlos. Son gente competente y justa con el trato hacia el cliente, un placer haber contado con ellos.
I would suggest this place to anybody. Tommie is beyond helpful and an overall genuine gentleman! Hard to find these days!
Tommie was very helpful with the move-in process!
Great service at this location. Mr. Tommie who is the manager of this location is a really nice person, profesional service at all the time. I have been renting a unit at this location for over 2 years and I love it. I really recommend this location.
Very helpful property manager. Will rent here again.
Tommie provided great service!
Very quick and efficient Tommie was clear in all his directions toward having a unit at Public Storage.
Tommie was extremely helpful and made the experience very fluid. I was in, registered and unloaded all during a quick visit.
Tommy and Sean were super friendly and helpful.
A very easy storage experience.
Tommie was very friendly and made it really easy to sign up so I could get to moving
Tommie was an excellent host and streamlined the check-in process. I highly recommend the site and look forward to a continued relationship.
Tommie has been beyond helpful! Professional, friendly, and accommodating all come to mind. I couldn't be more pleased to have found my temporary storage unit at this location and I sincerely appreciate his attentiveness from everything to paying my monthly bill to guidance on unit size and general assistance.
The Man that originally checked me in was great but I paid my bill accordingly and they call me 5 days later saying no payment was received even though I had a confirmation email they did not have recod. So Iris calls me and tells me they are billing me for another month because I didn't get my things out before the 1st. She was ANAL about the whole thing, she could not provide me any information I submitted. Location says it all about the services you'll get!
Tommie was awesome!
Tommie was great, showed me around and helped pick the right size unit.
Tommie was very helpful and answered any questions I had. He was genuinely a great person and made it all very easy to get set up.
We chose this storage facility because of the location and more importantly the reviews about Tommie. Well, Tommie was great and extremely helpful.
pressures people to make 5 star reviews.
Mr. Tommie is the best! Thank you for helping us select a storage room to fit our needs, and budget. Thanks Again!
Tommie did an amazing job helping me find the right size storage room, share options with me, explain the costs associated with my storage choice and helped me through the entire process. He also explained all the security they have at their premises. I highly recommend this place. Make sure you ask for Tommie and you'll be in great hands!
Real inexpensive depending on what your looking for
Tommie (Property Manager for 7 years) was professional, personal and helpful in getting me the correct 10x20 fit for my classic vehicle. From the check in to the check out process, he made it fast and easy to get set up - with a new lock, gate code and my account. Extremely friendly and even called me personally the next day after I made my online reservation. Security cameras are 24-7. Facility very clean. You can feel good about storing your things here. Highly recommended.
I forgot the code to get into the storage units and Tommie was so helpful and got the code for me. Great facility!
This location was excellent. The manager, Tommie, was very friendly every time I came by my unit. He is very informative and extremely helpful. I had an issue with a hole in a wall, and they fixed it within 48 hours. I would recommend this location to ANYONE looking for a safe, friendly, reliable, and easily accessible storage facility.
Tommie, the manager, provides outstanding customer service. Really like the place
Tommie was very helpful and patient totally recommend this place. Nice people
Tommie is awesome! We have been both business and personal customers for years. He is always helpful and has helped us with our storage needs as they changed over time.
Brad and Tommie were very helpful
How much are the storage rooms & what size?*
Tommie! is a great customer service. .person and very helpful..I will come back..to rent ..very very goood!!
Tommie was very polite and helpful! He got me what I needed asap. I went to the location on burnet first and they did not have much to offer and was not anywhere close to as helpful as Tommie!
Why they keep going up within there price , my daughter starting renting in a different storage company and they haven't go up with the price and I'm thinking to move to that company.
The people that work here are very good no complaints it just the company that keep going up wiht the price.
Tommie is the best in the business! Space is clean and secure. Can't recommend this place highly enough, and can't thank Tommie enough for being such a gracious and helpful host for my stuff!
Well, managed with "Great" customer service.
I needed a storage unit and chose this location, and I am so glad I did. Tommie answered all of my questions and helped me choose the right unit for my needs, and made this the best experience it could possibly be. I always hope he is there when I go by so I can say hi and thank him for always taking the best care of me.
Property Manager Tommie is super helpful and friendly and made the check in process smooth and fast! Thank you!
Tommie was very helpful and polite in helping me out. Probably the best staff at a Public storage.
I rented a unit at this location for 5 years and Tommie made that experience great. He was always very helpful and responsive.
Just emptied my storage and moved out of town. I kind of wished I would have kept a unit here just to be able to say hi to Tommie every coupla weeks. He is a breath of fresh air when it comes to doing business as well as being personable. The world needs more people like him and the corporate world would not seem as cold as it does if they modeled their staff after Tommie. Was a pleasure to communicate with him and I am in awe of his professional nature.
Tommie has offered amazing service and I'm glad I chose this location.
My house burned down & i needed a good, convenient, close storage space. Tommie was excellent fulfilling my needs. He didn't try to up sell me, he just did his best to fulfill my needs. I highly recommend this location...& Tommie is the BEST!
After a major household down-sizing I rented a storage unit at the 9205 Research Blvd Public Storage for over three years. Tommie (the manager) was always friendly and helpful, and made the whole experience as stress-free as it could have been. I recommend this facility!
My experience has been wonderful thanks to Tommie, he goes the extra mile for you. He was very attentive and helpful. I recommend this location of Public Storage due to the care and service provided.
Great place to store your property. Location is easy to get to and the staff (SEAN) is amazing! Sean went above and beyond to provide customer service. If there was a staff rating, I'd give Sean FIVE STARS!!!
Excellent service very informative and inexpensive.
This is a great price,location,and area! Love the security set up and Sean was very helpful and knowledgeable about the service!
Staff is friendly. Tommy has always been congenial and helpful. Have used other PS, but feel this location is safer and staff is more accessible.
I've got two units at this location which is very convenient for the Northwest Hills area where we live and work. It's close to both Home Depot and Lowe's, so it's great to use to aggregate materials for projects or grab a special tool that you don't want to haul around all the time. Tommy, Robin, Sean and Tracy are the extremely helpful and friendly staff who go out of their way to greet me whenever I'm in or out of the gate. They make the rental process, and the required administration, as painless as possible. I've seen other reviews complaining about rates, changes in prices, etc. I would just say "Welcome to the rental world." Everything about the contracts is fully explained. I think the problem is that most folks are just in too big a hurry to get it signed and get out and therefore think that "they weren't told" this or that. Any concerns about price or contracts is offset by the great location and staff. I recommend this spot to everyone. Update: I'm having to give up my storage spot here to move to another city. My experience after almost three years with Tommy and his crew has been great. They are always ready to help me anytime I'm onsite and stop by to check on me when I'm picking up tools or dropping some off. In summary: Great location, great staff, and the best experience I've had in a lifetime of using rental units for my tools.
Tommie was so nice and awesome. Was very fast and good price!!
Tommy was so incredibly helpful during my cross country move from California to Texas. He was super flexible with move in dates and making sure that I had the right size moving truck to get into the unit. He even called me on my drive there to make sure that everything would be going smoothly. I couldnt ask for a better experience!!
TOMMY is the ABSOLUTE BEST!!! He has always gone ABOVE AND BEYOND to answer any questions I had. I highly recommend this location. THANK YOU TOMMY I GREATLY APPRECIATE YOU!!! A DEFINITE 10 PLUS STARS!!!
I had my stuff here for 3 months and never checked on it. Everything was great!
Tommie is great. So professional and on the ball.
second time I have used this location. good rates and the staff is friendly. Sean was nice and gave me great customer service
Very professional, Tommie was very fast and clear in his explanations.
Tommie, one of the property managers was extremely helpful resolving a refund issue I had. He helped me on several occasions throughout a year of renting a storage unit at this location.
Tommie is awesome! He was patient and he helped me with my storage account! This guy is absolutely amazing! We need more people like him in this world! Thanks Tommie.
Easy as pie. Tommie was great
Great option for those not looking to get ripped off by a storage facility, yet want somewhere reliable and safe. Tommy, who runs the place, really has it together over there and was very accommodating. I was lucky to nab a unit during a promotion period and paid next to nothing.
I had a great customer service from Bryce.
Tommie is super awesome! He was very welcoming and friendly. He explained everything and always asked if you had any questions. He cares for his customers and he is just great!
Tommie was super helpful! He helped me figure out what storage size I would need and what the best option for me would be. Would definitely recommend!
If I could leave zero stars, I would. Seriously infuriated with the way their system works. They only have one person on site, and that one person is not readily available to assist a customer when they come to the site. I originally intended to rent the place for 3 months but plans changed and I needed to vacate the storage unit by the end of June. I drove to this place on several occasions, but in all those instances, the office was locked and there was no one in sight. I waited for about an hour each time and had to leave without achieving anything. I called multiple times and in those multiple times, no one was answering. Now, I got a hold of them and I provided my notice to vacate and that circumstances that surround why I wasn't able to notify them sooner, but the person I talked to insisted that I pay the full amount, which by the way, was not the rate I agreed to in signing, before I can even cancel my lease, even though the actual unit is completely vacant. Never again, you crooks.
Great place for storage. Tommie was friendly and efficient in getting us our unit which was very clean. Dawn who helped us check in was super. Great attitude to helping us make sure we had all our questions awnsered
Great customer service and he made my day blessed. Thank you Tommie!!
I would like to start of by stating that i was will please with the service i received for Erika. I had just relocated and purchase a truck so that when i need to move my item i would have a large enough veh to move with. I received a phone call at work telling me that i could not have 2 veh park on the motel property. I am living in the motel until i find apartment. So I walk in the office stress out and short for time because i was on lunch break. I had just start the job that same day. So Erika took the time to help me prepare the paper that i need to store my veh. So i was able to storage my veh on the property and make it back to work on time. i personally would give her a 5 star for patient and proffessional. The next day i had a change to me the property manager. And i was please with his attude and professional. Thanks
I've rented from public storage several times and every time I have the best experience. The associated go out of their way to make sure you have all you need. This time I rented from the public storage property number 23709 and the associate Tommie was so helpful and friendly. He made sure that I understood how public storage worked and made us feel so welcome. I'm very happy with this public storage. Thanks Tommie for all you did. Suzanne Johnson
I am a repeat customer and always look to Tommie (and Sean) at this location when I have storage needs. They are knowledge and provide the highest level of customer service. I recommended this location to anyone who has storage requirements. Tommie will take care of you and make you feel very welcomed!
These guys are great! Tommy, the manager, is very professional and courteous. He goes out of his way to ensure you have everything you need and that you are satisfied with their services and the facility. The desk clek who checked me in was also very helpful and friendly. I highly recommend this location of public storage!
Tommie is the definition of customer service. Very helpful, friendly and you can tell he is happiest when he is helping people. Storage units were very clean as well.
Tommie was wonderful. Made this move so less stressful. He is Employee of the Year
Tommie provided excellent customer service by suggesting local entertainment venues and restaurants I might enjoy as a new resident in Austin! He was also very knowledgeable about his job and the service, as he effectively explained how my storage unit would work and answered any questions I happened to have. Tommie is a Purple Cow indeed!
This place is a little hard to find, you have to keep going down Research Blvd and it's on the right before Research Blvd goes under the 183 and goes the other direction. I've only had my stuff here for a month and a half, so I haven't yet experienced the rate increases some others are talking about. Also Tommie was who I dealt with and he was friendly and nice. The only small complaint was that he was the only one working that day so when I first got there he was showing a unit to someone else and there was a sign on the door that said he would be back in 10 minutes so I did have to wait a bit. Also, only certain units are eligible for that $1 for the first month deal so check up on that before you make your decision. Overall, pretty good experience. UPDATE 3/16/16: I just removed my stuff from this unit. It wasn't the fault of Public Storage, I just bought a house and have more space to store stuff now. I just want to say there were no rate increases on my particular unit for about 2 years which I think is all you can really expect. Also, Tommie is nice and helpful. The same small complaint about there not always being someone at the office still applies though.
Tommie and the rest of the crew out at Public Storage Mopac/183 were nothing but professional and awesome for my entire 4 year stay there. Always helpful. Outstanding experience, highly recommended!
Tommie, Tracey and Robin were extremely professional and personable. Thank you so much for working with me and extending my reservation. All three were a pleasure to deal with the entire time. They take pride in their work, their product and associating beautifully with the customers.
Tracey was fantastic!
Joe was awesome!
Stop pestering me to leave a review.
Tommie, the manager, was very friendly, knowledgeable and helpful during the rental process. Did not try to "up sell " no pressure. Enjoyable experience. Honored the online discount rate versus walk uprate, one of main reasons chose the property, ($19/month), which is exactly what the website indicated. Every little bit helps: - )
Tracy gave me excellent service and Tommy also and even waited on me past the deadline that I should have been here
Great service and location great staff Tommie
Great costumer service!
Absolute rubbish, the store manager forced me into writing a fake, 5-star review. Freedom of speech, I deleted that faked review and wrote this one instead.
Very pleased with the speed, ease, and courtesy with which I was able to set up my rental today. Appreciated that Tommie, the site manager, was able to meet with me right away, allowed me to evaluate the rental space before signing off on anything, and quickly but clearly explained the details of my storage rental. A very friendly and professional interaction; a model of customer service. Thank you!
Had extremely short term storage needs while my house was under construction. I visited the unit every 3-4 days making 2-3 trips each time. My unit was a 10x10 inside one of the buildings, but not air conditioned. Despite this the temperature always seemed reasonable. The only issue I had was that one of the remote sensing lights on the way to my unit did not turn on once. I reported it, and the next time I arrived it was fixed. I felt that this was a fast turn around to address the problem. During office hours people seem to be in the office which seems simple, but is great. The area also seems safe, low volume and easy to pull out of with a load of stuff. Tommie the property manager was extremely helpful as well as another employee from the office whose name I did not grab.
I come by the units almost daily, and Tommie is always there with a smile and a wave. If there's ever anything I need to know about, Tommie let's me know asap and is genuinely friendly.
Tommie is AWESOME! Needed storage for my daughter's dorm over the summer and he was so nice and helpful. If we need storage again next summer I will for sure use this one.
Forced to rate this
They really have good Customer Services. Tommie and Robin. Keeps it real clean. And this is my second time coming to them. I Love it.
Very helpful! Quick and efficient. Loved Tommie and Robin!
Tommy and Robin were phenomenal. They gave me a great tour of the storage units. Will use this storage unit again.
Tracey was great and helped me out when I was in between apartments
My experience has been good so far. The store manager, Tommie, is well organized and easily to get a hold of. I order my unit online and showed up a few days later to get the paperwork filled out. The entire process was painless and quick. I got exactly what I need, and at a great price.
Tracey was very professional and friendly! She had me set up with a unit within 10 mins. In and out in 20 mins. I would recommend P.S. to anyone needing a storage Unit.
Tommie (Manager) was great
I rented space from Public Storage for a couple of years. Tommie was great. His attitude and dedication are true assets to the PS family. Thank you for taking care of us. jy
Easy to set up account. Exactly the unit we needed. Tommie was very knowledgeable and friendly. This is our second time to store things here. Only frustration: PLEASE replace the entry code box so that we can see the numbers and symbols!! They have been worn off forever.
The original unit that I reserved had an issue with the lock, but Sean did a great job taking care of the situation! The customer service was very prompt and extremely professional, and even though the lock was faulty, I was in and out within an hour! I would definitely recommend this place to anyone! Just a heads up though, the units aren't climate controlled, but are still quite nice!
This storage is awesome!!! Tommie is great guy. He took care of all my problem!!!
Gus told me to.
$1 move in = $1+$22 Paperwork fee + $20 lock that must be purchased from them + Mandatory insurance = More then $50, Thanks for nothing.
HELLO, SEAN WAS AWESOME WE WANTED A CERTAIN STORAGE AND SOMETHING CAME UP AND WE TOLD HIM THAT WE WOULD BE BACK IT SHOWED THAT HE WAS REALLY WANTING TO HELP US AND GIVE US THE APPROPRIATE STORAGE AND MADE IT SO EASY AND NO PAIN AND WE WERE VERY PLEASED WITH HIS ACTIONS AND CUSTOMER SERVICE. FIRST TIME THERE RENTING AND I WOULD RECOMMEND IT 100%.
Tracey has customer service I have received in a long time
Tommy was mean. I also got robbed.
Great place! I had a 10 x 20 ft storage unit for over 16 months and really appreciated not only the great customer service but the actual storage unit as well. When I lost my key, they helped me take care of it less than 24 hours, Tommie was just amazing and such a huge help! Everything from the ease of moving in, to my last day moving out was a great experience. I strongly recommend this location to anyone needing a storage unit!
dude is a cunt
No matter how perfect is a place, customer service makes the difference. Tommie is the perfect example of outstanding customer service. I’ll recommend this place solely base of his service.
have had to run in and grab a storage unit at the last minute and Tommie and Robin had me in and out and all set up in record time. both times were under stressful time sensitive circumstances and they were most helpful and accommodating. can't go wrong here.
Incredible staff, particularly Tommie...Very helpful and always smiling...He goes out of his way to make this facility easy to recommend...Stop by and see for yourself...Ask for Tommie...
Robin and tommie rock.
Tommy was the man he help me into a place for a price I could afford great service
Very professional, kind and helpful! Thank you Robin
Back in June 2013, I had a life changing event and needed to place items in storage quickly. I met Tommie, did some paperwork, and got into a unit ASAP. Later, I needed to upgrade to a another unit and the folks were as helpful as always. Every time I ever had a question or problem that needed a solution, Tommie and Robin were always there to greet me with a smile. If a business relationship could be as close to a friendship as possible, I would have to say it was here at this location. Today, I completed the moving out my stored items, but before I left I had to say goodbye to my friends. Great bunch of people! Oh, by the way my second unit was outside of the gate across from the office. Never in the whole time did anyone ever tamper with it. I think it had a lot to do with Tommie being a terrific on-site Manager. I would go over at various times of the day (even late at night and early in the morning) and I always knew it was safe for me and my items.
robin and tommie were honest and forthright about everything. I feel safe renting here.
Tommie was a delight. We were in a hurry to get moved and packed and he expediently took care of us and was very helpful and kind. You don't get good service like that very much these days. Thanks for your help.
For two years, Tommie helped me keep my goods stored in the most professional way. Highly recommend.
Needed advice on renting storage. This facility was extremely helpful and knowledgeable. Great customer service from robin the leasing agent. Was a wonderful help to me.
Very nice, great costumer service.
great service from Tommy!
Customer service was great. Tommie took time and explain to me how to get a bigger storage.
I have been speaking with Tommy to reserve/hold a space for my in-laws. Tommy's tone of voice and politeness have kept me very interested even though my in-laws are still trying to decied between this storage location and another one. He defintely deserves a fantastic review from a me as a potential new customer.
Angela helped me check in. The check in process was quick and easy. Property felt safe. No complaints!
Robin was very helpful and very profession in assisting me with my needs. They are always willing to go the extra mile to provide both information and services. I would highly recommend this location.
Esta es mi primera experiencia con Public Storage y el servicio a sido fenomenal!!! La orientación y ayuda de Robin a sido excelente y han hecho esto proceso mucho más fácil!
I was robbed the first week. No security cameras, no resolution. An employee literally told me 'this happens all the time.' The front gate is useless as you can just jump the fence next to the field if you wanted to break into a unit. This place is not secure. The unit itself was a closet. The vandals just removed the door, hinges are not even inside the door! Dry wall moves if you shake it and a week IT person like me could tear off a wall. I moved out on the 2nd. They refused to prorate my bill. If you have another option take it. Location is inconvenient also, you drive loops around mopac and 183 just to get in and out. Opens at 9AM so mornings are out of the question if you have a job and need access.
Great customer Service. Everything well explained by Tommie.
I really like this Public Storage location. The staff is friendly and very helpful. Tommie helped me set up my storage unit and closed it out for me without question. He made my time there very easy and I never worried about my stuff.
Public Storage was very understanding when I told them I was only staying for a couple weeks. No surprise fees and no haggle when I left. Tommie was very professional and kind. He noticed my lock wasnt locked properly and used one of theirs to secure it until I could fix it. Thanks Tommie!
Robin was efficient, helpful and personable. Definitely recommend this storage place.
Very well-managed property. Tommie is fantastic - very friendly, helpful, visible and efficient. Great guy with a great personality who is good at what he does, loves his work, and goes the extra mile for his customers. Me and my company will continue to use this facility for our storage needs and recommend that you do the same.
Tommie was great with customer service
I had the pleasure of visiting this location within the past week and was assisted by Tommie. I am a first time renter and he provided the best customer service I could have asked for! As a first time renter, I had lots of questions and he answered every one and didn't mind going over a few things. He even went out of his way to find another location that I actually ended up going with, but I highly recommend this location!!
Robin and Tom do an excellent job. The property is very clean. Renting a unit was brainless. They are very organized and prompt. Thank you
Tommy was Great!!!
Tommie has been been the best at taking care of my storage needs as a returning veteran from one of our many foreign wars. Thank you Public Storage for hiring and retaining the right man for the job.
We recently moved from this PS facility to the new climate controlled PS units built closer to our home. I must say that our storage time here was made better by Mr. Tommie. He is super efficient, always has a smile on his face, and quick to provide assistance when needed. Thank you, Mr. Tommie!
Getting a room was quick and easy.
Tommie made everything easy and smooth, he explained everything clearly and he was calm and patient in answering any questions that I had.
I wouldn't put my things else where. Great location
It is storage. It is available to the public.
Great facility, very clean. The staff always very friendly and informative Tommie the Manager is always around and very helpful! He's the best
Robin was great!
Love the leasing aget robin. She is awesome!!!
Can't say enough how easy Tommie is to work with. We have used the location for some time and periodically need to add an additional unit for short term use. It's always been quick and no hassle, something that I appreciate tremendously.
Robin did a fantastic job in my move in
Great service from Tommie. Thank you.
Tommie was awesome
Robin was very helpful
Tommie was very helpful. Actually walked to show me where the unit was.
Easy to get a unit and friendly service.
Very good services I enjoy your employee knowledge to help me find a storage unit. Tommie was a big help
Wonderful location Tomie and Tracy were wonderful and got everything taken care of really quickly. Thank you.
Tommie and Polet were friendly and prompt. Good service with a smile.
Tommie was a great help on the property...
Robin did a fantastic job helping us! Fast and friendly!
Robin and Tommie were awesome… I got lost and came at the very last minute they accommodated me anyway. With her bad knee Robin hobbled upstairs and opened the storage unit for me. I'm Happy chappy and glad to be back in Austin. I recommend the location and staff here...professional and friendly… But you need to get dollies for those on the second floor!
Tommie and staff were knowledgeable and helpful in meeting my storage needs.
Very easy experience and nice staff. Tommie was very helpful throughout the process.
Tommie and Robin were great help.
Everything is perfect, nice and friendly staff, a bit far from UT
Robin and Thomas gave me amazing service and were very friendly and helpful!
Fast and friendly staff! Tommie and Robin are really helpful.
Went in to make a payment on a storage unit out of state. Tommie took care of that but also got the other location on the phone and facilitated getting them to determine what was needed to change contact information on the account so that we could pay on line from now on. Later he faxed me the form I needed. Could not have been more thoughtful and thorough. Thanks Tommie!
Robin helped me pick out a storage space and complete all the paperwork. She was very helpful and professional. Tommie was great too.
Tommie and Robin were great. Very friendly and helpful.
Tommie is great, he always makes the process so easy and is very pleasant and helpful in getting you set up.
I went in to pay on my account, Tommie the Property Manager, made this transaction the most favorable experience I ever had. He has an outgoing and pleasant personality which made me feel like more than a customer. His professionalism and positive attitude is what Public Storage is all about.. We should have more people like him.
Tommie was very helpful in finding the perfect size unit for my household. The facility was clean, secure and Tommie was polite and not pushy.
Tommie was always friendly and prompt. He recognized me when I came in. The entire property was well kept and secure. Maintenance appeared to be in order at all times. He was able to handle more than one customer at a time. I recommend this facility to anyone looking for storage space.
Robin was very friendly and knowledgeable about her products and services. Leasing my unit fast and easy .
Very satisfied...Tommie was a great help. Thanks
Tommie was awesome in setting me up with my first storage unit. Fast, informative, and knowledgeable. PS offers a great location, great rate, and friendly staff.
Tommie was great. Very transparent on pricing and was very helpful in showing me the location and all the paperwork to finalize the unit. He makes frequent stops throughout the whole complex ensuring the safety of all units. Great area as well, being by mopac and 183 highways
They are so awesome.
Tommie and Tracy made the whole experience wonderful - they definitely made sure I got what I needed (and wanted) and the whole process was smooth and was actually very pleasant. They make every effort to maintain the property and keep everything in order. Great place, terrific people!
My family has had a storage unit at this location for 10 years and Tommie has been the one that I have dealt with the most i can not speak more Highly of him. I would recommend anyone to this location they are always a help most of all Tommie who is down to earth and easy to talk to
Excellent customer service!! Tommie is polite, friendly, and professional. The rental process was fast. I highly recommend this location.
Great job Tommie was very helpfull
Tommie is awesome. Always so friendly and smiling.
Love it !!!!! Tommie is the best :)
Good service, friendly
Public Storage had the best rates for the area and the manager, Tommie, is WONDERFUL. I couldn't open my PS lock because it was sticking badly. He managed to open it and then reminded me that the locks are guaranteed for 7 years, so he gave me a new one!
I've tried a lot of different storage places and this is by far my favorite! Great customer service, the staff is very friendly and helpful (thank you Tommie!), the units are in great shape, plus the price is pretty good...really could not ask for more.
Tommie, always give me such good service. And gives me advice on different locations as to where I can make my monthly payments.
Just needed a place to store some things and got a great deal, and great customer service. Wiuld reccomend!
Tommie went above and beyond!
Very good customer service and very helpful. Property is clean.
Tommie P made the process fast, easy, and we were able to start our move in right away.
I'm so glad that I searched and compared prices for storage units, and found this one! I needed a small storage unit right away when I realized that my washer/dryer, and other various items would not fit into my new apartment. While getting my hair done I searched and compared prices and Public Storage had the best prices and no monthly commitment, so I quickly reserved a unit online and within minutes Tommie called me to welcome me to Public Storage! A few hours later I went there and Tommie showed me the unit and explained everything that I needed to know - I was done and out of there in less than 20 minutes with my new keys in hand. This being the first time I have ever rented a storage unit, I was very relieved at how easy it was and how friendly and helpful Tommie was. That made all the difference in the world!
Excellent customer service. The staff is polite and friendly and very professional. The entire rental process took less than 20 minutes, including seeing the unit I would be renting. I received a follow-up phone call just to check in and make sure I was satisfied with the unit.
Very polite and helpful! Tommie has always Ben very attentive and helpful! Would recommend to anyone.
Excellent customer service and here's why: I've never used a storage facility before, but with a recent temporary move, I needed to keep some furniture put away. Well - an issue with the gate code caused an incredibly inconvenient issue, but rather than blame me and make me deal with it, the staff at Public Storage did everything they could to rectify the problem. Tommie the local manager and Robin the district manager are class acts and truly understand the concept of exceptional customer service. They did what they could in their power to make the situation better and it all came out resolved nicely.
Outstanding customer service. I have received phone calls asking if my storage room is okay and if there were any current concerns. Although the gate closes at 9 p.m. (which may be a good thing), I have no complaints. May not be the prettiest site, but definitely the friendliest. I have complete confidence in the safety of my stored items.
I rented a unit today, and the person who helped me was very nice and accommodating. This facility is older, but is very convenient to my new house, and the storage rent was a good deal. I am used to having 24 hour access to my storage, but the hours are not bad, and who goes to their storage unit in the middle of the night, anyway? I give them a favorable review so far for my experience, because of the ease of exploring and renting a new unit. The office person explained everything, all the policies and charges, very well, to my satisfaction.
This place is perfect for me, except the business hours. I wish I could get to my storage unit whenever I wanted to, but I'll compromise for safety. This location is well managed and completely fenced in. The woman that helped me was very nice and helpful. The manager called me a few days later to see how my move in went. It was a surprise, in a good way. Thanks Tommy!
Tommie was very friendly to use and also helpfull with information about the surrounding area. The price was right and well suited to our needs. the space was perfect for what we needed.
I've used Public Storage facilities in Philly and NY and this was a completely new experience, and my best by far. Tom was friendly and knowledge, keeping me updated and helping me parallel park my behemoth RV. Great service!
Friendly customer service, clean and well lit storage units. Had trouble with the entry code and they were helpful.
Poor maintenance, customer service, and changed my rent without notification before a year. No response from messages left with mgmt. NEVER going to use this company again.