Public Storage Self-Storage Units at 10931 Research Blvd, Austin, TX
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 27/moSmall 5'x5'
$ 27/mo $36Best Price LabelHurry!
- Climate Controlled
4'x5'Online only price$ 27/moSmall 4'x5'
$ 27/mo $35Best Price Label1 unit left!
- Climate Controlled
5'x5'Online only price$ 27/moSmall 5'x5'
$ 27/mo $36Best Price Label2 units left!
- Climate Controlled
5'x5'Online only price$ 38/moSmall 5'x5'
$ 38/mo $51Best Price Label2 units left!
- Climate Controlled
- Inside unit
- 1st Floor
5'x8'Online only price$ 43/moSmall 5'x8'
$ 43/mo $58Best Price LabelHurry!
- Climate Controlled
5'x10'Online only price$ 47/moSmall 5'x10'
$ 47/mo $63Best Price Label1 unit left!
- Climate Controlled
5'x10'Online only price$ 53/moSmall 5'x10'
$ 53/mo $70Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 84/moMedium 10'x10'
$ 84/mo $112Best Price LabelHurry!
- Climate Controlled
10'x10'Online only price$ 96/moMedium 10'x10'
$ 96/mo $128Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
9'x22'Online only price$ 124/moParking 9'x22'
$ 124/mo $166Best Price Label1 unit left!
- Uncovered parking
10'x15'Online only price$ 130/moLarge 10'x15'
$ 130/mo $173Best Price LabelHurry!
- Climate Controlled
10'x20'Online only price$ 185/moLarge 10'x20'
$ 185/mo $246Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Austin
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
North Austin Storage Units Near Highway 183
This Austin Public Storage, sitting along Highway 183 about 10 miles north of downtown, offers self storage units to accommodate storage hauls big and small.
Hitting the trails at Great Hills Park or doing some swimming and hiking in the lush nature of St. Edward's Park? Use a 5x5 storage unit to keep outdoor gear together in one place, from hiking boots, first aid kits and backpacks to a change of clothes and some extra towels.
For a family in Balcones Woods, if a new bundle of joy means the home office is turning into a nursery, let a 10x15 storage unit hold desks, office chairs, bookcases and other mid-sized furniture items with ease.
Getting ready to remodel a house in Austin Hills? A 10x30 storage unit can accommodate up to five bedrooms worth of belongings, plus appliances and living room furniture too.
Indoor storage units, outdoor storage units and the option of climate controlled storage units gives customers plenty of options when it comes to browsing cheap storage units. There are also rental parking spaces for vehicle storage.
The rental office, open 7 days a week, sells various packing supplies and there are complimentary moving carts available to help hauling heavy loads.
The manager of this property lives on site.
Public Storage takes great pride in providing the Austin community with affordable self storage solutions throughout the year.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 367)
Place has taken a huge nose dive. Elevators and gates never work. Tried moving my stuff twice. But still no Elevators and on the 3rd floor. Update went today and waited for 40 minutes to speak to a live human. Of course no one is ever there when you need them. Also called twice for the office. Absolutely ridiculous customer service.
Leticia helped us so much got us a better priced unit
Breana helped us and she is amazing! Public Storage customer support was so helpful!
DON'T RENT IN THIS LOCATION! If I could give negative stars I would. First thing, I rented a unit that was supposed to be "a dollar" 1st month deal, it indeed was not a dollar. Came out to over $40 due to "fees" Second they never have anyone available on site for help. The gate is always broken so you cant access it when you please. They lie about things to get you to rent for longer than expected and make it hard for you to cancel. 0/100 would not recommend.
I was gonna go to another location on research Blvd, but the rental office was closed when I got there. Couldn’t contact anyone. So, I went to this location. Zaida was so helpful, and she found me a perfect unit for me- perfect in terms of size and location (mine has a convenient location). Made a reservation right after the tour. Thank you, Zaida!
I had some issues upon moving in but the district manager personally called me twice to fix the issues and make things right. I am impressed with the professionalism and how he strived to ensure I was a happy customer.
Leticia was very professional , helpful and answered all my questions I had. Great service
Leticia has fun accommodations, great smiles and helped me pleasantly throughout my time here.
Great store. Dawn gave me all the info and help I could ever need!
Leticia and Dawn were incredibly helpful. Leticia took us on a tour of the storage spaces to help us decide what size we needed. They were both very friendly and knowledgeable and helped us get the best price. We highly recommend them!
I've never had a storage unit before until getting one here and it was the best experience I could have had! Jessica who oversees this property was the most helpful someone could be to me! She went above and beyond out of her way in every way she could. If you have any questions or need any help, Jessica is the best person for the job!!
Clean, men's room out of order for several weeks.
Dawn was epically kind, helpful, knowledgeable, and service oriented. The facility is very clean and super easy to work with in every way!
The units are nice and clean. The staff are nice. With that said, I rented a unit that had the "dollar" 1st month deal with a discounted rate. First, there is some fee after besides the dollar that was not disclosed at purchase. However, I would have still rented, but some disclosure would have been prudent. Second, there is a prorated amount to be aware of that also is fine, but shoukd have been disclosed. Third, my monthly discount was not honored. Lastly, I have been there for less than 6 months, and my rent just went up almost 40 dollars.. So, just a few things to know before you make any decisions about renting.
Awesome staff, Leticia the manager was very helpful
Leticia is friendly and had a great visit at this location!
Leticia was super courteous and helpful today. Got me all signed up today!
I was helped by the most wonderful and thoughtful person, the property manager Leticia. She tended to my every need, and provided me with an overall great experience A+ location. Great prices, and very clean property.
I had to change by five star review to one review. Elevators have been not functioning for past month. Today both elevators are out and I'm unable to access my storage unit. Customer Service is not existent. They take 12 hours to return a call or email. There is no emergency number to call. I'm out the expense of renting a U-Haul. If you must rent a unit, rent one on the first floor.
I would put 5 stars, except that I haven't officially rented space from this location. The reason why I wanted to leave a review was because of the customer service experience I received. I am in the process of moving my family to the Austin area and I spoke with two customer representatives (one female phone rep was extremely helpful with giving me detailed information and even gave me the direct number to the location I was interested in and the gentleman I spoke with was also helpful and friendly). I also received a follow up call with who I believe was the manager of the location I was looking into. She was personable and very helpful as well and I was unfortunately in my car when she called- and I didn't remember her name when I had the opportunity to create a review. Hopefully the right people will see this and acknowledge her excellent service at the 10931 Research Blvd, Austin, TX location. I am truly hoping that there will be space available still when I can set my reservation as I deeply appreciate the level of customer service I received. It truly makes a difference! Working in retail myself, I know it is not easy dealing with customers all the time- but the people who continue to bring a positive attitude are gems and worth being thanked and acknowledged as they are often the first and most impactful impression a customer will receive.
Great service, price, and location. Aiden was an absolute pleasure and helped us with everything from information to showing us the unit we ended up renting out!
Leticia provided a great service and guidance to purchase the right space for me.
Excellent service and easy process of renting a storage space, all thanks to Leticia‘s great support!
Leticia has great customer service!
Great customer service thank you
Dawn is great. Property clean and well maintained
Leticia was very efficient and professional as well as friendly
Leticia was extremely helpful and courteous. Everything was quick and efficient!
Got a great unit thanks to Dawn at the N MoPac location. She showed us different sizes to find the best option and was really nice throughout. 🙂
Service Was Amazing ,Leticia Is A Well Rounded ,Amazing Assistant .
I had a fantastic experience at this location. The setup and payment was very easy. The app is very useful for accessing the gates and buildings. The vacate process was very smooth, I appreciate the help of Dawn during the time I used the storage!
Great experience. Leticia was very helpful and knowledgeable as well as friendly and accommodating. We looked at different units to make sure i get the right one for my needs. she walked me through the process and all the fees. Very helpful and great experience. Thank you.
I got trapped inside the gate a few days ago and had to call 311 who transfered me to 911 to get out of the broken(?) gate. I used my code to enter like usual and then the same gate would not let me out. I called the office and property managers and no one picked up. I left voicemails but I haven't gotten a returned call. Additionally, the restrooms are never "in service" or unlocked. Do not expect any level of service or amenities from this place. I don't recommend this place anymore.
Public storage only had inside units but I had some jobs and needed to load and empty the unit everyday. The next day Lety called and said an outside unit was available and we missed the rain by a couple hours and were able to work around it. Right next to where I live so I am very pleased.
Ok it's supposed to be a temperature store area but if you don't hit 80 the AC don't come on and the heat don't come on if unless it really cold half the time the elevators not working right
Trena was really good at customer service! She allowed me to view the storage unit before making a decision if I want it. Very friendly.
No One in the office to help me. I paid everything online through counterless. I got my unit number, gate code, but I went to my unit and it was locked . I sat on hold with customer service for 2 hours. I got here at 9 am so that I could get everything off my old property I had til 11am which would have been fine I don't have that much stuff ,but nope here it is almost 2pm and I'm waiting for a manager to come unlock my unit and I paid 110.00 (19.99 for my lock) now I just got fined for not having my belongings moved from my old property. This is ridiculous!!!
Lala was great! Quick and helpful service.
Natalie and Dawn helped me with a transfer between two different units and were super helpful, kind and patient!
Dawn was most helpful in assisting me in my move and the E-Rental process!
Place has taken a huge nose dive. Elevators and gates never work. Tried moving my stuff twice. But still no Elevators and on the 3rd floor.
Dawn is really helpful & informative. Surely deserves a 5 star rating
Blake was awesome in finding us the right storage space! Everything was a smooth experience.
Ron at the front desk was an amazing help; amazing service. Storage facility was clean and felt secure. Dawn and Blake at the front desk were extremely helpful and patient, can't thank them enough; amazing customer service
Dawn and Zach were amazing. Greatest experience.
Excellent service. In & Out quickly and found what I needed for my move. Dawn & Pawn helped me; extremely nice people even when it was just a simple transaction.
Worked with Pam today and was really helpful and friendly.
I didn't use this storage because of a change of plan, but I would if I had the chance. When I came to the storage with plenty of questions, Zaida was extremely helpful and showed me different units and options.
The onboard process with my unit quick and easy. After registration, I was able to go straight to my unit. The staff is on top of cleaning here. They’re also very friendly and professional. I left my car parked for some time and Saida went above and beyond to help me get my car running again. I’m so grateful she was my guardian angel for the day. Thank you sooo much Saida. I’m so glad I chose Public Storage.
This review is specifically for the employee Dawn. Dawn is amazing. She's primarily the only reason why I continue to utilize the service at public storage in the Arboretum. Dawn is always happy to help and answer whatever questions I might have. She even works amazing under pressure when she has five people screaming at her because corporate won't assist her. I personally believe she is grossly underpaid and immensely underappreciated. Someone would be super wise to snag her up and hire her and show her the respect and appreciation she deserves.
RJ & DAWN, THANKU - EXCELLENT!
Clean and well lighted
Needs work. Never really have both elevators working
Very clean and great staff
I've been a customer with the same facility a public storage for more than 5 years never had an issue or problems and any problems that did prevail were quickly resolved and handled appropriately and With professional customer service The manager there dawn has always been helpful in assiting with ma the rental process Making it quick and easy. The facility is clean and secure, I would recomend renting at this location. Very satisfied customer! Is overall safety and security of facility is very Up to par for a storage facility. Strongly recommend this place if you need to store you're personal Belongings.
This is our "go to" for storage due for many reasons, such as: easy online booking, professional staff, great location, wide selection of climate-controlled units, as well as being clean, safe and secure. Thank you!
The lady that helped me, Dawn was very helpful & kind; made things go much easier.
Very clean and dawn gave amazing service
We just moved in here, Zaida is very friendly and helpful and she did an excellent job to make sure everything is smooth! Good experience here!
Clean facilities, friendly staff.
EXCELLENT space and service! Dawn is amazingly helpful, informative, professional and kind. When I checked in a week ago, my climate controlled space was clean and I was able to begin moving my items in immediately. I'm grateful for the security/safety measures, the overall cleanliness of the whole facility, and the amount of available supplies. MY ONLY COMPLAINT: There are two bathrooms in the climate controlled building, but only one bathroom has a working faucet (but no soap) and the other bathroom has soap (but no working faucet). So, you have to go into one bathroom for soap, and the other bathroom to wash! Eeeewww! Hopefully this plumbing/soap issue is resolved very soon.
Baida was a great help!
Highly recommend this place. Ron is so helpful and friendly. Always makes my trips to the storage a wonderful experience!!!
Highly recommended! Interactions with both Ron and Dawn have been great -- friendly, professional, and very helpful. Ron was so welcoming when I arrived, explained the rental process really clearly and even went out of his way to secure me a super convenient available unit. Thank you!
I just rented a unit here and the manager, Ron made it so simple and was extraordinary helpful. To be honest I was just about to get on my way to to Life Storage down the road, , but Ron followed up on my inquiry and helped me with my final decision. Great guy! Thanks, Ron!
Great customer service! Tommie helped me out so much he answered all my questions i had and helped me out when i needed help. Also the storage is in a great location.
Ron & Dawn have been very helpful during relocation in December and also again early March due to ATX winter storm aftermath. Great location, clean facility, professional and very helpful staff. Highly recommended!
Clean place, easily accessable for all
Super friendly and helpful. Dawn did an awesome job helping me
The service rep Dawn was very helpful and easy to work with. Answered all questions and gave good vibes.
Dawn did an excellent job she made sure I had everything I needed for my new rental space with public storage. Come check her out she’s awesome!
Easy, friendly experience. Great location! Thanks to Deborah for all her help!
Deborah was the best at helping me get a uint!!! I love her customer service!!! Thank you Deborah!!!!
Spectacular friendly service and attention by Deborah !!!! She showed us several units, Upstairs and Downstairs, answered all our question very patiently, until we made our decision as to what size unit we wanted. David D
Ron and dawn made sure I was informed on everything I needed to know my first time moving and got me into the perfect storage unit
Very easy and helpful- had to switch units after picking one that was too small and Ron helped me swap without any problems
Ron was very kind and helpful. My unit was easy to find and accessible. There was a cart for me to use and the location is private. Thank you!
Dawn was very patient, friendly & explained everything. The process was fast.
Dawn was an excellent salesperson. She was very respectful and fast.
I have had storage units with this facility since 2019. I have had a really great experience with all the staff here. Especially Ron. They are all knowledgeable and professional. The units are clean and affordable and the security here is really good!
Ron is good people! Helped me get set up quickly and answered all my questions promptly. Good customer service and over all good experience.
Great service and clean property and units. Dawn and Ron really know what they’re talking about and are super helpful.
Highly recommend this storage place amazing customer service. Highly recommend Ron super helpful guy. They’ve been nothing but amazing to me have always answered any questions I’ve had.
Fast, friendly, and clean service from Dawn!
Ron and Jessica were helpful and friendly. I was able to get checked in quickly and on with my day.
Despite the name, your storage unit is personal. ;-) Customer service is great, the facility is clean and secure, and the rates are reasonable.
This is my 3rd renting a bay of units for office moves and this place is the best. People: With Covid happening, I wasn’t sure how the process was going to go this time but Ron was able to answer all of my questions ahead of time. On the day of Dawn was very helpful when I realize I needed one more unit. Location: I love that this place is so close to the domain... without domain prices. The turn in is quick, but once you know where it is, you never miss it. Unit quality: I rent the larger units (10x15, AC) and they are fantastic. So clean when I moved in, you’d think this building was brand new and I was the first one using it. The light sensors make for a fun new game of... don’t spend to much time not moving 😂. Also, very cool thing, the building has a super clean restroom which is great when I’m moving in all morning. Booking: I booked 2 units online ahead of time and did the no contact check in. Super easy and the website is super user friendly. I had to get a last minute additional unit in person and it was a breeze. Time of Covid: we are living in a different time now, and they are keeping everyone safe here. The buildings are immaculate and they have glass up to protect their employees. Everyone wore a mask and was super safe. Thank you!
I had a great experience. Ron was kind and very helpful. I signed up right away!
Really nice people ☺️
Seamless & easy. I searched for available units on my phone. Booked the size that worked for me. Showed up an hour later- located the unit where a lock and receipt was waiting for me. Started moving stuff in right away. Couldn't have been any easier. Also, during crazy COVID times, I didn't have to worry about talking to anybody. Totally contactless. This was a refreshingly modern and easy experience, which I wasn't expecting from a storage garage.
Very professional. Ron and I have been in contact for several days, my experience was wonderful..I will highly recommend you
Very clean. Nice staff. Plenty of room and carts.
The store was clean , thanks to Ron for customer assistance
Ezpz - Ron is the bomb
Ron and Dawn are great employees and very helpfull.
Great place the work there are great help.Mr Ron is great
I was not looking forward to dealing with the nightmare that is finding good storage but Ron made my whole experience enjoyable and easy I won't go anywhere else and I know where I'm pointing everybody!
I was honestly not expecting the kind of service I recieved from Ron he definitely helped make my entire experience much more enjoyable and was extremely helpful
I’ve rented two units at this facility. The management/ Ron provided excellent customer service! The building housing the units was well cared for. The resident staff were ever present and friendly. Unfortunately they have closed and locked the toilets because of COVID19. That is inconvenient & inconsiderate. I would recommend this facility.
I’ve been renting a 5x5 unit and I realize I needed to upgrade to a slightly larger one. Ron was extremely helpful in transferring my account from the small one to the 5x10 with ease. Thank you so much for the professionalism and quick service with this.
Ask for Ryan he’s the most amazing employee he deserves a raise I wish his boss a district manager knew how great he is he’ll work with you and make your life happy happy happy even though you can have a stressful time in a move and I just seen your life accordingly anyway trust me on this and have a great day if you go to Public Storage at breaker in research Boulevard you’ll eat and happy and you will regret it please ask for Ron our oh end and you’ll be in good hands like all state thank you so much enjoy your visit and your rental
Had an amazing experience with Ron! The building was so clean and sanitary, he was very professional and a wonderful help to find the perfect storage at an amazing price. Definitely will be recommending my friends and family here to see Ron!
Never thought I would see the day when I would write a review for a storage unit but I just think everyone should know that this place is amazing. Ron was very helpful and friendly, assuring us that our valuables were safe and well protected. I highly recommend this facility for anyone moving into the area.
Ron gave great customer service
Really nice area with a solid numbering system. Dawn was amazingly helpful, and got me situated with new unit in just a few minutes when I realized I needed the upgraded space. Very helpful staff.
Very clean and ample storage. Nicole, who assisted me was awesome! Very helpful and made sure everything went great. Follow up call was a great touch; as such a simple gesture goes a long way! I'd most definitely recommend this storage place to anyone looking
Great service .. helpful staff and very clean
Had a great experience with Dawn and Ron! Very friendly and efficient. Highly recommend! Thank you!
Dawn and Ron were so helpful and polite and efficient. We got exactly the unit we needed at a fair price. Facility is clean, well lighted, well run. Would rent from them again!
This Public Storage is excellent! I like that everything is nice and clean! Ron's excellent customer service made my experience so easy. Would recommend!
A great place to rent from Ron is the best!!! great guy !!! and great customer service !!!!
Facility is very clean, and staff is extremely friendly and helpful. I've had a particularly great experience when dealing with Ron, and this place is highly recommended.
Thank you so much, Zaida! You were so sweet and helpful and I really appreciate your assistance today.
Great online pricing. Storage was very clean. Dawn at the front desk made it quick and easy to complete reservation.
Dawn was very effective and helpful. From greeting through final payment I felt welcomed and I had confidence in moving forward with my purchase of the unit.
Charles and Dawn was amazing they went above and beyond to make sure we had the best experience
Dawn was kind and patient as she explained how everything worked. She even walked me over to the unit I'd be renting so I could confirm that all was well before I signed the rental agreement. I've never used a storage unit before, so I wasn't sure what to expect, but it was clean and climate-controlled. Access is restricted by a removable lock, as well as an elevator code that allows access to your floor.
Do you have mattress storage bags on site? Thanks, Char Tucker -
Thank you Dawn!! Great customer service and very friendly staff. Very clean and well maintained units.
My 10 X 13 on the top floor was unavailable, so Dawn helped me get a 10 X 15 on the bottom floor for the same price. . And my movers will charge me less for being on the bottom floor. I had a win/win day!
Needed a place to store my sons stuff for a couple of months and pre-paid for 6 months. Only ended up needing it for 4 months and the move out process was very easy and we were issued a refund. Dawn was the rep that helped us at move in and out, she was very lovely to work with.
Dawn the manager did a great job of explaining the rental options and process, very helpful. Nice clean facility met expectations.
Everybody there was sooo nice & helpful. The price is amazing & Dawn helped me figure out the best size for my needs :-) Will definitely store here or any other Public in the future!!!
Dawn was super helpful in setting us up and checking us out when we we’re finished usher. So often times storage feels scammy and unhelpful. What a refreshing experience.
Great experience working with this public storage for 1 1/2 years Dawn was very helpful giving me recommendations on downsizing my unit with a great price. The units are clean and air conditioned with easy elevator access. Excellent security too
Our family has had several storage units at this location for the past 10+ years and have never had a bad experience! The facility is always clean and the personnel are both cheerful and helpful. I highly recommend this facility!! ***I DO wish they gave discounts for long term leasing.
Clean, well lit place for books ;) and other things to store. Keith at the front desk is always warm, welcoming, and handles the details well.
Came to check out a locker today, wasn’t sure what I wanted. The sales clerk Mia was very helpful, she answered all my questions so that I could make a quick decision! The facility was very clean and organized.
I have had a storage unit there for almost 3 years. The facility is always clean and accessible. Over the years I was helped by all of the staff-Keith, Dawn & Jereme and they were very helpful, professional and available. I recently downsized and Keith made sure everything went smoothly on the transfer; finding me a new unit near my existing one. Moving is a stressful time and I very much appreciate their efforts on the transition. Thanks Guys
I am referring to the public storage facility on 12915 Research Blvd. Austin, Tx 78750. The $1 a month is really a big scam!! In a day where there are hidden fees, and written disclosures so distorted it has to be explained, and is explained completely incorrectly, this discount is a big scam!! A system created to set the American people to fail ! Without understanding or clear explanation , you will stack up unnecessary fees, and ultimately owe a amount that is more than you could have possibly imagined. The lack of explanation and communication is completely unprofessional. Mentally painful. !! Prepare to Get bounced around from one person to another after getting blind sided with no resolution. It becomes exhausting, and that is what it is meant to be. The $1 a month is not explained properly and so it is misleading and deceptive. 30 days should mean 30 days, right??! Instead, you are swept into such confusion that even the staff weak explanation , and understanding becomes contradicting of one another. There is no grace period to pay on this “deal”, something they do not explain to you. With that, your unit will be locked up at end of a day the payment was due, although it is not the day you were told it was due. You will stack up fees without knowing details or understanding why?!! It is the system after all, and how their system works!??? Okay!? So, if you cannot explain your system with understanding, then how am I supposed to understand?? You did however sign the screen with the important documents ? I understood that 30 days meant 30 days?? Warning; MAKE sure the associate knows what they are doing. ( but that would be highly likely with my experience) AND if you sign up for auto pay , to be safe, “THINKING “ only applies to “normal” professional businesses. Apparently, this place does not understand , or fails to acknowledge a auto pay request? Good luck getting anywhere with customer service,! I asked for a person I could speak to who is in charge of this chaos, and I was told The district manager is not obligated to contact you back for several days, if and only IF he chooses to. Apparently He is not required to do so! So prepare to be handed off from one person to another! And tough luck sweetheart! Do not fall for verbal promises. WE will straighten that out for you. We will address that matter. We will refund your fee! The people you deal with seem trustworthy, BUT if you believe what they say, you will be misinformed again! by the time you realize nothing was done, It is to late to remove any fees!! Is NOT one Individual taking accountability for their lack of knowledge of A DEAL the business is offering? Or a job they are responsible for? So, who pays for that? The customer!! ME!! $1 to be Handled with no empathy , compassion , or a ounce of understanding! There is no desire to resolve A issue that should have never been a issue to begin with! It has been the most unnecessary stress! At the current moment, For only have had my storage for 2 1/2 months, my unit has been locked up 90% of that time. I have only been able to access it at most 5 times. I have spent more time fighting this than I have with my own property. I hope no one ever has to deal with this kind of nightmare. Your $1 will buy you people who do not care about their mistakes nor will be held accountable for making them. My advice : Find a real trustworthy storage facility company. A business who Is not merely words , but actions to back them. A business where you have the opportunity to speak with someone who has the power to address and find a solution to the problem. It disappoints me deeply that my very SON is giving his life for this nation and for the freedom of these very individuals ,yet I could not get ONE honest , informed, concerned individual to help me fix , or solve, or send me to someone who had the power to look at this matter in the manner that should have fixed this to begin with! Thank you for being so adamant on protecting your own and treating me like just a number! 🗽🇺🇸
We've rented a unit from this location for over 3 years. It is always clean and well-lit and an easy location to access. Dawn and Keith are friendly, helpful and professional and we continue to be very happy with our experience there.
I am editing my review after not even three months. My first review I wrote while at the storage place at the employee’s request. After two months we were notified they were raising our monthly cost $35 a month. We went back and read our contract and they can raise to whatever, whenever. Shame on us for not reading the fine print. Do NOT rent here and make same mistake we did. We appealed to corporate office but we were declined. They lure you in with lower rate then email you a written notification that they are raising the price in the third month. This raise was not the result of a promotion ending bc we were told we were not eligible for the online promotion originally due to the large size of our unit. I could understand raising after a year but for month three is really a dirty trick.
Dawn, Jereme and Keith were awesome. The facility is pristine and access to our unit is quick and efficient.
Quick, painless and unit is clean
the care takers were realky helpful.
Had a great experience! Dawn was helpful, friendly and informative!
Easy in, easy out. How much can you say for a temperature controlled storage unit
Been doing business with this facility for over 5 years, absolutely wonderful service and no issues. Kept clean and pest free.
Area always clean... staff always friendly and helpful...
Had a great experience getting my storage, Jereme helped me get through it amazingly fast, eince I was already late for a previous engagement, great guy and funny too...ANYBODY READING THIS, ASK FOR JEREME WHEN YOU COME TO FULLFILL YOUR STORAGE NEEDS.....
This location is very clean and is well secured. Dawn at the front desk was extremely helpful. I would recommend this location if you are looking for storage.
Jereme Was very helpful. Professional and made the whole experience very smooth, no complaints.
Jereme was very helpful! I was not sure if I wanted a first floor or elevated floor small storage. He kindly offered to show me units until I found the best fit for my needs. I have never rented a climate controlled storage but, I must tell you, Jereme made it super easy through patience and helpful tips about flat dollies and quickest pathways to the door for easiest access. Facility is well lit, clean, and well secured, with cameras everywhere, watched 24 hours a day. I am not worried about the contents in my storage at all. Isn't that what we most want; peace of mind? You can get it here.
Keith was very helpful & kind in renting me a storage space. He's an important part of why I chose to rent here!
Dawn was the most helpful and fun! She went above and beyond to help me get settled. Such a valuable employee! Thanks for everything Dawn!!
Ron was super helpful and gave me all the information to move in! The whole place is secure and clean!
My experience with Public Storage was excellent! Not only was everything nice and clean, but the customer service was awesome, thanks to Ron! I will definitely recommend it to my friends!
Dawn helped me out and she was super nice! She showed me several options and helped me figure out the best storage size for my needs. She also helped me with protection for my things such as a sofa cover. Dawn really explained my agreement in detail and made sure I understood everything before leaving. She made it super easy and stress-free for me! Thank you Dawn!
Just leased a climate controlled space. Dawn was welcoming, kind and knowledgeable. Check in was quick and efficient. Facility was clean with easy access. Highly recommend.
Keith provided excellent customer service. He explained everything, got us a good price and a convenient storage unit for elderly parents.
what is your starting price for 5X5 space..?
Staff is extremely friendly, storage was climate controlled kept my stuff in prestige condition.
Dawn really helped me out today. Storage facility is really clean and helpful. I only wish I had some water haha just a suggestion.
Just leased units and was given excellent service from Robin and Kim. Climate controlled storage is pristine. Highly recommend. Update three + years later. Rent goes up more than I expected every year. Got a reduction by complaining -- shouldn't have to.
Super unprofessional location, had a fire and now forcing myself and other tenats out in a weeks time. How can they expect you to plan something like that at a moment's notice?
I am very satisfied as a costumer of Public Storage, Keith is a wonderful profissional, kind and helpful. If you are looking for a clean place to put your stuff, public storage at Research Boulevard is the right spot. You won’t be disappointed.
Dawn thank you very much
Like having inside storage but they keep going up on the price. To expensive
I have rented units at this location twice and both times Dawn was super helpful and kind. The units are easy to access and in great condition.
Dawn was great! Very helpful and made it an easy experience for me.
Quick check in. Megan was friendly and helpful
I was 20 min late for my appointment. Dawn was kind and courteous and worked quickly to make up for my being late. She was amazing! The facilities are clean and price is very good!
Dawn was professional and helpful. The facility is well kept and secure.
I stopped by and added a second unit and Cynthia was super helpful and designing the correct space for me. This location is super clean and easy to get to!
I went here last week to rent a 5' x 10' storage unit. As we walked to the unit, I asked the salesperson if the facility had ever been burglarized. She said "yes." I asked how often, she said "I can't say." I asked if she actually didn't know how often, or she just could not answer. She said, "I can't say, call our national office." So I looked at the 5' x 10' unit, which measured 4'- 4" x 8' - 4". I asked about the size discrepancy. She said unit sizes are "just estimates." I left without renting. UPDATE - Management called me about my review and we covered all of my issues. Apparently, facility staff is not prohibited from discussing how often the facility is robbed. He apologized for the salesperson not addressing my questions directly. Secondly, he acknowledged that some of the units fall short of the size they are advertised to be. When a customer notifies PS that the space is not as large as contracted for, an appropriate discount is given. I'm adding a star because they cared enough to reach out to me.
Always a pleasure doing business with the staff here.
Clean, orderly, secure, easy to access. The only thing that prevented 5 stars was the insurance requirement and the $25 admin fee. I'd happily pay a little more monthly for no surprises and fees. Dawn was super helpful getting me set up and showing me the space. Explained everything clearly and made me feel like someone actually cared about the place and my experience.
Dawn did an amazing job and helping us secure a unit and showing me where it was and what to do. The place is run nicely and well kept and very clean!
Dawn and others were so helpful and efficient. They went out of their way to find the perfect room for me. The place is nice and clean as well.
The good news is that Dawn is very helpful. If for any reason you need to work, store items not to reach over 78 degrees, repack or be in your unit in the summer beware it gets hot! The temp can get to over 81 degrees. I have taken a thermostadt on several occasions last summer. They deny it it gets over 80 which is still too hot. I have several items that are not suppose to be stored over 78.
The staff was absolutely wonderful! The young man that helped us was absolutely adorable, and I’m absolutely certain that I want to store my things in the facility!
Great facility - clean, easy to get in and out, affordable. Dawn was a great saleswoman and very thorough in showing the property and giving out pricing information.
Dawn was very knowledgeable and friendly. She made the rental process go smoothly!
Dawn went above and beyond to find a unit that fit our needs! We are very impressed by her knowledge of the facility and her professional manner during our whole transaction. This is our second unit that we are renting from this location. We are very pleased!
Keith was so professional. Great property. Clean and so secure. I know our stuff will be safe.
Location is right off the highway but easily accessible! Temperature is perfect inside and I never asked so many questions only to be answered throughly and greeted with a smile upon returning, most actually avoid people that tend to ask a lot of questions but Dawn has been super friendly and informative each time I visit! I look forward to the duration of my storage needs and I feel comfortable that my belongings are secure!
Dawn, the property’s manager, was wonderful to work with. Very helpful, polite, and informative. I highly recommend this storage location. Clean, well lighted, and did I mention Dawn was awesome to work with!!!!
Dawn was super helpful!
They charge you extra fees that are not necessary.
If I could give them no stars I would. All they tell you is I'm sorry you were miss informed!! I thought this was month to month from the day you made the payment, no come to find out they bill you for the whole month after you payment was made as well!! Made my payment on August 5th moved out on September 5th and now they are charging me for ALL of September. Jenny the district manager is just as horrible. She said she would follow up but then turned around and said I'm sorry you were miss informed! This situation is rediculous and I will never refer them to anyone I know. I reccomend to find somewhere else to rent storage space. This place is HORRIBLE!
These workers give so much false information. When moving in I was told I had until the 3rd of the month to close out my unit without getting charged. Since their business hours are during the same time as normal work hours it made it impossible to come and close my storage and ended up paying an extra month which I was fine with. After going in on the first of the following month to close my storage, I was told I had to pay an additional months rent. I told all 3 front desk workers, none of which were the ones I opened my storage with that the person i spoke with told me I had until the 3rd. All 3 workers argued their point after I explained several times that's not what I was told. So I've now paid for 2 months to rent an empty storage unit because no one at this place can get their info correct. Use caution when renting here. You will get screwed.
While the facility is clean, the access easy, after renting there for 4 months, they raised my rate 15% for a 10x20 from $251 to $289. The notice came 10 days before I usually pay my bill and less than 30 days before the new payment was due. The notice offered no explanation for why the rate was being increased. When I called the facility I was told it was due to market conditions and there was nothing that could be done.. Meanwhile, they are offering it online for $238, but if booked online $231. The only conclusion I can make is they let you move in and then count on your inability to move out to hold you captive as they start jacking up the rate. I've filed an official complaint with the Better Business Bureau. This is pure and simple a scam. Do a web search. It appears PS are notorious for this with tens of thousands of complaints. Don't rent here.
Competent and supportive staff.
Dawn and Keith were both very nice and helpful
Dawn and Keith were great! We were late coming in from out of town and they were still able to accommodate us and let us unload our truck into our new storage unit at the very last minute. 👍
Dawn was incredibly helpful, and professionally assisted us in all our decisions.
Dawn & Keith...bravo! Entire Public Storage team (here and different locations/call center) have been incredibly helpful. You won't be disappointed with the units and locations.
Dawn was very helpful and courteous. Made the transaction very simple
Great location and good price!
Fast easy and secure. Christian made me feel comfortable leaving my exposed household items in the bed of my truck while I went inside the gate to go see my unit with Dawn. Without one simply watching while the other took me to my unit I would not have felt comfortable making purchase. I left another smaller Public Storage facility nearby because there was only one person attending the counter.
Clean facility, staff was extremely helpful
Dawn and Keith know what they are doing! Great help in choosing the size unit we need for items we are storing. Friendly, hospitable, knowledgeable. Buildings and grounds clean and free of debris.
Keith and Dawn were very helpful and answered all my questions. They walk you through everything and could not have made the rental process easier! Thanks guys!
This location is perfect, clean, and well kept. Dawn and keith were helpful quick and full of answers. Great customer service and i always use this location for moving needs. Thanks Dawn!!!
Dawn and Keith both worked worked with me on my visits and they're quick and efficient. They answered all my questions with great customer service. Great serve, great experience during a rough time with moving. I recommend this location out of alot of them. Dawn has a great sense of humor. Property managers don't compare to her great serve. Thanks dawn and Keith for all your help :-)
So far our experience with this place has been very good. Iris was great checking us in and everything worked perfectly.
Dawn was incredibly helpful when it came to locating a unit that was right for me. Big high five for sure!
Great experience working with Dawn. Quick and informative! Moving in tomorrow!
Dawn and Keith are awesome. Really nice and helpful people. I called and said I need a unit and will there in 10 minutes; they got me set up really quickly.
Dawn and Keith are awesome. Best customer service I've ever had the pleasure of experiencing. These people need a raise and a bonus!!!!!
I never planned to become an expert at storage units, but after years spent buying and selling as a side business, I've seen enough storage properties to feel confident in my assessments. And that's why I'm happy to share that this place is great. I made a reservation online, and drove over to see if they could show me the unit for the end of the day. I didn't know it at the time because my phone was on silent, but they called me literally five minutes after I made the reservation to see confirm everything. I pulled into the property and the lot was clean and well-maintained. The inside of the office was just as well-maintained, and the manager, Dawn, greeted me with a smile. She quickly pulled up my reservation, asked me some questions to make sure the room would meet my needs, and then showed me the room. You wouldn't think a golf cart would be important to a review, but you'd be surprised how many properties have uncomfortable, rickety carts (if they can't take care of the carts, can they really take care of my stuff?). And even if the cart is nice, the employee usually drives it like they are in a wacky bumper car race with a prize for the fastest driver. You'll be happy to know that this cart ride was remarkable because it was so unremarkable, which really reflects on the quality of the whole thing. The property: clean, well-lit, no trash anywhere. The buildings: clean, well-lit, cool, no trash anywhere, and dollies at every door. The unit I was shown was clean and cool, and Dawn made sure that I knew what to expect when it came to locking up my room. The process for signing up was straightforward and painless: Dawn even anticipated an issue I was about to run into with a confirmation screen so that I wouldn't have any of my time wasted. And I qualified for a $1 first month's rent, so all in all it was a great experience. I'm about to go move my inventory in, and if anything changes I'll let you know, but based on everything so far I have complete faith that will be unnecessary.
Not only is the location good, the whole area is very clean & well lit... definitely feel safe when going here & glad my stuff is stored in a clean environment.
It's decent enough storage. The exterior looks pretty questionable but the inside area with the storage is very nice. I don't think there's much crime or anything common in the area, as there's not really any residential stuff nearby.
clean, organized, helpful - smiles abound with Marisa and Sean
Manager on duty, Gregory, made this is quick and easy. Turned out to be a cost effective rate, options and plans are very flexible.
Gregory is one of the nicest and most helpful people I've ever met. Great service and great facilities. Highly recommend!
Gregory did an amazing job making my experience smooth enough for me to be in and out quickly, without me even having to let him know I was in a hurry. This was my first time ever using a storage and the entire process was more simple than I could have expected. 10/10 would recommend.
Setting up the lease was super easy! Ask for Gregory! He was super nice and healpful! he took the time to show us around and explain the lease. also told us about some helpfull tips for moving. The facility was clean, secure, and looked safe. I highly recomend this location.
Gregory is the best! Fast sign up, very professional—really convenient location. Feel very good about keeping my stuff there.
Great storage location, clean, well kept, easier to access than previous facilities I've used. My roommate and I had no trouble storing our stuff between apartments. Gregory, the Harley riding manager was really helpful. Good price, and there weren't any pricing hijinks like I've experienced with other companies. Will be back next time I move.
This is our first time renting a storage unit and I have to say that it was one of the easiest and best experiences ever. The manager Greg and her associate Ashley were so sweet and patient. They went over the details in a quick and easy manner. The place is very clean and secure! I would recommend this place to anyone who wants to store their stuff in this place!
Ashley helped me out with a 5 by 5 and was super helpful and friendly. Thanks public storage for making things quick and easy to set up for a great price. $55 with lock for a month.
Gregory was awesome in helping me exit my 3 units. Great support.
The facility was very clean, secure and Gregory was very helpful. He understood our needs, made a few recommendations concerning locks, humidity factors, space requirements, etc. and gave us a tour of the property including the unit we were renting. If you have any storage needs, we would definitely recommend this storage facility. Ask for Gregory - he is the manager and will help you with your needs.
Gregory was awesome. He's super friendly and put up with me having to change my appointment 4 or 5 times. Thanks, Gregory!
Professionally run, super responsive. I got a call back within minutes of my online query. Manager Greg stayed a little late that day so we could get my paperwork done, and he was happy to show me around the clean facility with wide hallways, rolling carts, and elevators. I feel secure with the cameras and required security codes at every door and elevator. Let's face it, having your things in storage can mean periodic visits to sort and find things, and the cool temperatures of climate-control in Texas are a welcome addition.
This is the best managed Public Storage in the area.
Very organized, clean, and thorough. Gregory was very helpful in getting me moved in quickly and at a decent cost.
Super friendly and great customer Service, Gregory was a big help and friendly
I was really impressed with the staff and management. They took it upon themselves to shop deals and make sure I had the best pricing. The property is secure with gate codes for easy access. I was very impressed and would recommend this storage facility to others. Thank you for the great service. Paul
Impressively clean units at a great price. Gregory went above and beyond by staying late to accommodate my busy schedule. Could be improved by swapping out the motorcycle instead of golf cart to take us around.
The property was clean, secure and easily accessible. Gregory was kind, friendly, easy to work with, courteous. He acknowledged the presence of new customers while waiting on someone so naturally! I can't imagine anyone being offended or mistreated by him unless they were having a bad day. Waited to complete this review until we were finished with the facility. The check out process was smooth and simple. There were two other workers one at check in and the other at check out who were equally pleasant. It was a perfect experience for my first time using a storage facility. I would definitely go back again should the need arise.
Very clear location! Keith and Greg both were very nice and professional. I highly recommend this business!
Gregory helped me and did an excellent job finding a storage unit that fit my needs for an *excellent* price. Thanks Gregory! When I had a problem with my lock, Keith was there in 3 minutes to help me. Thanks Keith! The facility is excellent--clean and secure. I recommend it.
Gregory and Keith are super friendly and helpful. We've used other storage facilities in Austin and this is a great, reasonable cost and much cleaner than others we've used. Highly recommend!
The staff here is super friendly and helpful! I wouldn't go anywhere else for great affordable storage units!!!!!
Avery and I have always had great experiences with this location. The staff is always nice and the location is always clean. We would recommend this location to anyone!!
The entire team helped our family out and were incredibly kind in the process. Dealing with aging parents who are making a move to downsize and they did their best to reassure them and keep their anxiety levels down (anxiety induced by moving; not the storage units). Thanks so much for answering all of their questions (multiple times) pleasantly and respectfully.
Keith signed us up nearly a year and also just recently check us out. Very helpful and customer service oriented. The location was convenient and the facilities are kept in good repair and clean. I highly recommend this location.
Place is as good as it gets and Cheryl is extremely helpful and kind.
I've been there two years, pricy but safe.
Facility seems very clean and secure, the two guys up front that assisted me were very helpful!!! Thanks Keith and Greg!!
Great customer service from Gregory and Keith today at Public Storage! I rented a storage space for work and they were both very courteous and professional. The units were clean, well lit, and secure. Thank you!
Gregory and Keith were wonderful help assisting me with large boxes on the tow carts and took them to my unit with me. they offered before asking and were very kind! great experience! they communicated well with me on my shipment questions too! thanks guys!
Great team and have no issues with renting multiple units. Thanks Dawn and team!
Good location, good facilities and Matt was very helpful.
Just got storage unit today in less than 20 min. Mattie was incredibly helpful and got me through the process very quick with all the details laid out. Perfect customer service.
Love this place ! Jake Made my moving experience so much easier!!!Great location, great customer service and lets not forget the great $1 special their running this month. Thank you for everything jake & public storage. One happy customer 😊
Dawn,Sean, and Jake were the friendliest group I have ever encountered. I was in and out and was set up in a timely manner.
Erika and dawn were great
Dawn and Jake make a great team - efficient, friendly and accurate. Good job!
Erika (and Sean) were very helpful and quite entertaining! Very positive experience!
Sean and Erika were most helpful in changing payment methods.
Ample parking, climate-controlled building
Cindy, Sean & Erika are Awesome!!!! Such a great, sweet team, fabulous customer service!!!
The staff is helpful and they have climate conto units of many sizes. The price was reasonable. Erica was very nice and showed me all I needed to know to come and go to my storage unit.
Dawn at Public Storage ( property 20199) turned an awful rental experience into a wonderful one. After a bad experience moments earlier at U-Haul at 6610 Burnet where they tried to actually rip me off, Dawn had the unit I wanted, at the price I wanted, and with no hidden fees and cost. Look forward to working with the staff in the future.
Top 10 customer service
WILL GAFFLE YOU FOR EVERY CENT THEY CAN GET!!! I was told by one manager, once I was ready to close my unit, that all I needed to do was to remove the lock from the unit and that they would then place a prorate on my account to pay. Spoke with another manager because I'd received a notification that the entire month was due, who informed me that "they don't have to prorate anything," that "prorating was at their discretion," and that I would be responsible for a full month's rent on a unit that I'd already vacated. Clear miscommunication between two managers and myself, but honoring what the first manager said would have been nice instead of getting an attitude. Then I was threatened with the "if it's not paid it's going to collections," bit of which I stand firm in what I told the second RUDE manager, "So what! I'm not afraid of collections, that doesn't scare me at all!" Right is right, wrong is wrong and I'm going to BLAST them all over social media! They should honor what the first manager stated! CUSTOMER SERVICE AT THIS LOCATION STINKS!!
This place is terrible. Stay away. They do not honor pricing from their own website, and will try to get you into another unit, and then jab with you a different price.
I am very pleased with the staff: Erika, Dawn and Michael! Any questions I have, they've handled them promptly. I've used other Public Storages in the past and so far they are the most polite and efficient!:)))...."PURPLE COW
Dawn was very helpful but I don't think understood how much storage I needed. I have WAYYY too much room left over. Could probably use a smaller space.
This was my second short term rental experience with this location on US183/Research Blvd. The facility is easy to get in and out of. It was always clean and secure. Erika & Vanessa were very friendly and helpful!
Clean, new. I used them before.
This location is great. Erika and Dawn are very helpful, friendly, and professional. It's clean, easy to get in and out of, and secure. Highly recommend!
Erika and Dawn were exceedingly helpful and have excellent customer service. They showed me how secure the building is where I am storing my items. Also knew all the answers about how to properly store and manage my storage unit.Great storage place with good employees...
This location was exceptionally staffed and managed. Erica, Dawn and Sean were extremely friendly, helpful, knowledgeable and courteous. The location was clean, well-equipped, well-lit and well secured. I'll recommend this location without hesitation.
I used this place for a year. Good service, great facilities. My only qualms are that they raised the price on me after 6 months without telling me and when I picked up my stuff there was a thin layer of fine white clay/residue over everything. Other than that- 5 stars.
This location was exceptionally staffed and managed. Both Dawn and Sean were extremely friendly, helpful, knowledgeable and courteous. From booking online to moving it, the experience was smooth and stress-free; they even followed up my booking with confirmation and welcome calls. The location was clean, well-equipped, well-lit and well secured. The only niggling issue I had were the "hidden" charges that offset the 1st month's $1 free. While booking, the website showed $1 for the 1st month + $54 per subsequent month, but didn't mention other charges and fees, like a lock fee, admin fee, insurance, etc., that brought the 1st month's fees back to $57. PS should make this clear up front.
Sean and Dawn are great, professional. You need a code for everything, very secure.
Property is clean and the management , Sean and Dawn, were helpful and knowledgeable. I feel confident in storing at this facility.
They sell you on a false sense of security... The building looks secure and there are unique pass codes to enter the building... but the place isn't secure at all. There are no cameras near the storage units, only in the lobby of the building. No cameras in the stairways. The roof of the individual storage unit is chicken fence. My unit got broken into from the roof(they cut the chicken fence), and thousands of dollars worth of possessions were stolen; most of which can never be replaced. After talking to the manager Sean, the cameras seemed to have "malfunctioned" during that time. Sincerely seems as though the management decided to go through peoples possessions. The cop who filed the police report even said this seems to have been the management stealing the items. But with no proof there is nothing to be done. This is not a secure or honest facility. If you want to keep your possessions, look elsewhere.
Kim and Cindy are very helpful and attentive! They were gracious and explained everything to me with clarity. They made sure that I had a good understanding of the contract. They up sold me on products for storage that I would have not thought about. They followed up with me by calling me and checking in. The facility is clean and organized.
Kim was very helpful by answering all of my questions. I just needed some boxes but was curious about the storage units. I didnt rent one this time but will definitely rent one from this location when I am ready.
Kim G. was a wonderful help when looking for our perfect unit. She was patient and very knowledgeable about the prices and sizes of the units. She was fabulous, definitely recommending her and this locations to friends and relatives.
This location had a reasonable rate and clean facility. The Manager at this location, Kim is not very consumer friendly. After speaking to a representative in the corporate office about how to receive after hour access, the manager refused me service and did not adhere to her position. As a Manager of any store front you should be aware of proper protocol and do what you can to meet your customers needs. She was quite incompetent, apathetic, and unprofessional in handling this matter.
Excellent staff! Cindy, Shawn, and Robin are always super helpful and friendly. They really helped me out. I can't say enough about them. Just wish I could get service and help like those from other places. Keep up the great work guys!
Good customer service. Staff is very helpful and friendly!
Very clean, well maintained and well lit storage area and temperature controlled building. Location is close to northwest hills and much less expensive compared to other storage facilities in the area. Kimberly was excellent at getting me set up with a storage unit and provided perfect reminders and tips to ensure I don't lose my access code or storage unit key. She made everything simple, easy and quick. Perfect.
Nice facility, employees are friendly. But, my price has been $87/month for the last 6 months and now it jumped to $102. Had I expected they could bump it like this mid-term I would have found a less expensive facility to start with. Moving out ASAP!
Extremely efficient. Sean was a great representative. I was able to get my unit and complete the paperwork in less than 30 minutes.
Very help with all of my questions. Jackie seems like she has everything under control and has a very positive attitude. Great place to keep your things!!!
Sean and Jackie at the front desk were very helpful and pleasant. The facility is clean and the AC was working when I checked it out. It seems like a secure place to store my stuff.
jackie and synda provided excelent service. very helpful and everything was easy to find
Very clean units, very accessible. Vanessa was wonderful giving the tour of the facility and showing the unit that was reserved. Very happy with the service and the facility.
very nice and clean. good offers as well I was not expecting though having to pay mandatory insurance for unit and to pay for the lock as well. Other than that very satisfied so far
Excellent service and follow-through. Fathom, Tanya and Brianna all helpful, pleasant and professional. My only reason for not giving 5 stars was because PS corporation started requiring a different kind of lock: cylinder vs. shackle. I have 3 high security shackle locks that I purchased for pervious storage units. Unfortunately couldn't use any of them them and had purchase a brand new cylinder lock. Was annoyed, but not the fault of local staff.
Overcharged, had my property damaged due to their negligence. Was not notified in a timely fashion and had a family heirloom damaged beyond repair. Would not recommend and would in-fact recommend against.
VERY well maintained & VERY clean property. The staff is absolutely FANTASMIC! I wish ALL places would have the EXCELLENT customer service that the VERY friendly & VERY helpful staff consistently maintains - & it's amongst ALL of the employees, not just a select few individuals! My only complaint is that I wish they would keep/assign the same employees to the same location... it seems that I get a great repertoire with the staff, only to go back a month or two later & find all new staff...I was told by an employee that they work at various locations as they're needed - never assigned to just the one location... I've had my storage unit for going on 6 months now...employees have left, but I've yet to see ANY of the previous "faces" return to this location...not sure if it's the rotation process, high turnover, etc. ....can be quite frustrating, especially when this one employee has been working/following up on an issue for you..then, you go in one day, find all new staff, & have to repeat your issue, actions taken up to that point to try & resolve things, etc. - the whole, sorted story...&, any follow up that was to be done, DOESN'T get done/followed thru because the employee that had been helping you is now gone for whatever reason...
I had wonderful customer service today! Jackie, Vanessa, and Dawn all were extremely helpful and personable. My business needs were taken care of quickly and with the utmost care and professionalism. Jackie, Vanessa, and Dawn are an asset to Public Storage! They were also very kind to my children who were with me at the time. Doing business at this location is a very pleasurable experience due to these fine employees. It is always nice to see their smiles and enthusiasm when I walk into their Public Storage office. Thank you, again, for your fantastic service!
Jackie is my number 1 customer service representative. She is very helpful and answered all my questions. I recommend anyone looking for a storage or packing products to go to this location.
These girls are the best and are always very kind and helpful.. this is the best facility in town
The place is clean, well-maintained, and staff is friendly and helpful.
This was one of the best customer service
After being sorely disappointed with another property, I came to this location and was extremely pleased. I was greeted right away by Amy and Jackie, and Amy proceeded to help me in every way possible. I got a tour of my unit and she was very clear about what to expect. While filling out paperwork, Jackie suggested a great way for me to save money, which I appreciated and which made me feel validated in my decision to store my goods here. I appreciated how honest they were and that they were willing to help me save a buck or two. Additionally, I felt as though this location had adequate security. When you walk into the office, there is a screen that shows the feed from multiple security cameras around the property. At least we know they're working! My time there was well spent. Amy and Jackie had excellent customer service and made the experience pleasant.
Great customer service! Friendly, helpful, & quick! Property is clean & secure. Many thanks to Fathom & Tanya!
In and out with no delay. Got some boxes and tape all done with a smile. Property is clean and secure. Thanks Lorenzo and Tanya!
Great experience. Both Jackie and Fathom were both very helpful
Fathom is absolutely wonderful! She provided the best customer service and made the whole process very easy!
Tanya is extremely friendly and very helpful! The grounds are always clean and the property is always well maintained!
Jackie was awesome, I had to close the account as I didn't need one any further and she helped me with it. She was promptly answering all my queries. Thanks !
This was one of the best customer service experiences I've had in a long time. Sean was knowledgeable and gave me all the info I was looking for quickly. After I put in my reservation online, someone called me with 5 minutes to acknowledge and confirm my visit time. I visited the location a few hours later, and now I've got keys in hand and can start moving into my unit. Great online specials, straight forward pricing, and easy policies. Only need 2 days notice to move out and auto pay is a cinch. The units are clean and second floor units are just as easy to access as the first floor. Thanks for all the help Sean, you rock!
Fathom was great. Check in was easy. Storage unit nice, clean, well-lit space.
I went to pay for my storage and the customer service was outstanding ! I had Josh take care of me and he was wonderful. I would recommend this place to anyone looking for a storage unit.
Jackie and fathom were super nice and awesome. Great customer service. I highly recommend Jackie.
Great property and attentive, friendly management. Very secure - personalized logins, cameras, and extremely secure locks. Elevator access and trolleys for easily moving items in/out. Fathom helped us while there, and she was knowledgable, helpful, and very friendly. We are really pleased with this company and location. Great price too!
My wife and I visited the Public Storage site off of Research Boulevard closest to our home in Austin. We had a list of three storage companies to visit and inspect. Sean listened to our needs, discussed available options and then showed us around the facility. All the while he answered our questions clearly and answered a few questions we should have asked but hadn't thought to ask. We were so impressed by the facility (security, cleanliness, price) and by Sean's professionalism that we rented there without making our planned visits to other company sites.
I have been a customer of this Public Storage facility for more than 10 years. This particular location is well maintained and very safe. The staff here ( Tanya in particular) is always very courteous, friendly and professional. She is very efficient as well and stays on top of everything. It has been a pleasure to do business here because of Tanya's work ethic and demeanor. I look forward to continuing this business relationship for years to come.
Lorenzo, Tanya and Angela were a great help!! Love how honest and fast pace they work.
First time renting a storage unit and Fathom was really helpful and knowledgeable about the whole experience. We love our unit and it has really helped us make the move transition so easy and stressless!
I went to pay my bill today at the office and both employees, Fatham and Jackie were very friendly and helpful. I wanted to pay a friends storage rent and they made it quick and easy. Place is clean and worth staying long term. Good security.
Came by to check rates and see what the move in process was like. Jackie was a huge help and very knowledgeable.
I have always been very impressed with the way the staff at this location of Public Storage have treated me. From taking the time to find me the perfect size unit, or walking me to my storage unit with an umbrella when it is raining, these guys really take care of their customers. Tanya, Mark, and Sherea are great people to work with and their interest in taking care of their customers really makes a difference to me!
My family has been using this facility since October 2011. We always find the facility clean and the staff is friendly and helpful, especially Tanya. She was very helpful to us in selecting the appropriate moving supplies when a family member was moving. In fact, we have referred several friends to this location. Our only one complaint is that there is no price consideration given for long time renters, such as ourselves.
Angela is amazing and very helpful. From giving me directions to providing quick turn around service very easy process!
Just opened a second storage unit at this location. Tanya, the property manager, is helpful and easy to do business with. Great location and clean property.
Tracey was extremely helpful and polite. Any questions I had were answered. And when I looked at the 5x5 and realized it was too small, she immediately took me to the next size up and let me see if that size would work better. The only thing I was caught off guard about was the extra monies for the insurance. It makes since to have it, I just did not plan on it. The price is not bad compared to other storage places out there. Overall it was a good experience and I would recommend Public Storage to others.
Rented a storage unit at this location and am very pleased. It is very clean and well organized, good security with coded gate. Sean was very helpful, provided complete information, explained the ins and outs and how the process works. I'm a happy customer.
Great customer service and very accommodating! Sean help me fill out all of the paper work, and even delayed his lunch because I was running late. I'm very impressed!
I rented 2 storage units in the last 3 months during the sale of my home and dealing with Tanya and her co-workers was very pleasant. She was very thorough, knowledgable, and helpful. I am very pleased with the facility and my units. I would definitely rent from this facility again.
Tanya is AWESOME!! She was very professional and friendly. She called a week later to check in on me to make sure I was happy. I am. The facility is very clean, climate controlled and well lit.
Just rented a unit today. Tanya, the general manager, was incredibly nice and helpful. She showed me the unit, answered all my questions, and was very positive and upbeat about the whole thing. I would definitely recommend her and this location of Public Storage.
Great robin thx
Tanya, the property manager at this Public Storage treated us with courtesy and professionalism. The units and property appear clean and well-maintained. I highly recommend.
Fantastic. Wonderful service from Tanya. Reasonably priced and amazing location for where I live.
Robyn was amazing!!!!
Tanya was very helpful and professional. We got exactly what we needed. The location is excellent and the grounds and storage unit was very neat and clean. Thanks!! GDA
The folks at this location have been very helpful. I was able to get just the size storage room I needed, at a reasonable price. The day I lost my keys to the lock on my unit the manager was able to notify someone who came and helped me out within 15 minutes. The employees here are super friendly. And the location was perfect for me.
I went in the other day needing storage for a just a couple of months. Tracey helped me get set up with what I needed. She was very helpful with everything and it was a very pleasant experience. I would highly recommend this storage place to anyone in need.
Nice, clean, well maintained facility. All the members of the staff were friendly, courteous, and capable. We probably won't need them again, but if we do, we'll be back.
Had fantastic service by Tanya this past Saturday! My condo sold quickly and I was in need of storage. Tanya was helpful, informative, and professional. The facility is clean and feels well tended (I actually like that they close at 9:00PM - just feels safer). Thanks!
Great customer service on the phone and Tanya was great at the counter. Good price for climate control with a heck of a deal to get you started.
It was wonderful. Tanya and Carrie did such a great job. Carrie helped with figuring out which storage unit size was the best along with necessary packing materials. The ladies are friendly and really helpful. Thanks ya'll!
I was very pleased with the customer service I received from Tanya and Carrie at this Public Storage. They were very friendly and made the sign up experience easy and fun. Tanya took me to my unit and explained the way the storage operates and where everything was located. She had my unit clean and handed me a lock and I was on my way. I would recommend using this storage property to anyone who asked. Thanks, Susan
Amazed! After a quick visit, Carrie and Tanya helped resolve my last minute move issues, and worked to make an offer work for me. I am extremely pleased with their pricing, their staff, and their property. If only I had experienced this elsewhere, they might have heard my praises too.
I needed storage at the last minute and was able to get what I needed here. The place has friendly staff and I liked seeing that they do come check on the units all the time. I knew my stuff was safe. Thanks!!! Will recommend and use you again!!!!
I have recently been in the process of a move to Washington and want to say Thank you to Tanya and Carrie for all of the help they have given me. These ladies have not only made this an easier process but always seem to know just what I needed. Thank you ladies for making sure I had everything to get this house moved in one piece.
I've been searching for a storage facility to use for my upcoming move to Austin. The girl working was extremely knowledgeable and even pointed out that I may need a larger unit for what Im looking to store. The store was clean, well lit. There was construction on the property but the staff assured me would have no impact on the security of the unit. I look forward to utilizing public storage and its knowledgeable and courteous staff throughout my move. Thanks to kerri for all your help. See ya soon. :0)
I heard bad things about storage companies but didn't have any problems whatsoever. The staff was very friendly and helpful, and my bill was the same every month. When I terminated my unit, I didn't have any trouble getting rid of it either. If you need a unit in the area, this place is for you.